Berlin East – Single 80” Display

PWD-DR180-SX80-ST60List Price: $172,000.00SLA Price: $17,200.00/year (Other options available – See Appendix B)

Statement of Work (SoW)Project Summary

RoomReady will install the following equipment in the specified locations:

RoomReady Product Qty Installation Location

80” Display 2 Front wall of room65” Display 2 Ceiling-mounted at rear of roomEquipment Enclosure 2 Installed on wall behind displayDisplay Mount 4 Installed at display mounting locationRear Camera Mount 2 Mounts camera to rear displayDigital Signal Processor & Cards 1 Mounted in equipment enclosureContent Transmitters and 12 Mounted in equipment enclosures and AV

Receivers rack. STP will be routed through floor box to the rear of the displays.

Matrix Switcher & Cards 1 Mounted in equipment rackRoom Controller 1 Mounted in equipment rackPDU 3 Mounted in equipment rackAudio Amplifier 1 Mounted in equipment enclosureCeiling Speakers 12 Mounted in drop ceiling tiles as allowed by

room construction and existing fixturesMonitoring Controller 1 Mounted in equipment enclosureNetwork Switch 2 Mounted in equipment enclosurePartition Sensor 1 Wall-mountedSpeaker Track Channel 2 Front of room above displayHDMI to DP Adapter Ring 2 Located at podiumAV Rack Shelf 7 Installed in AV rack

Wire / Cable 1Pulled through-owner provided pathways. RoomReady will provide open air pathways above accessible ceiling

Partner Provided Product Qty

Location

Video Codec 2 Mounted in equipment enclosureFront Video Camera (Pairs) 2 Mounted above front displayRear Video Camera 2 Mounted below rear displayTouch Panel 2 Set on top of table. Cable run through floor

box with the content Tx/Rx cablePodium Microphone 2 Installed at podiumCeiling Microphone 8 Installed into the drop ceiling per room

requirements for proper audio coverage.Ceiling Mic Mounting Kit 8 Installed on ceilingOwner Furnished Equipment (OFE)

Qty Location

Coordination DetailsPrimary User Interface Cisco Touch 10 – See Appendix A for functional

narrative of control systemAudio Conferencing Through owner-furnished Cisco call manager

configured by IT partnerVideo Infrastructure Through owner-furnished Cisco infrastructure

configured by IT partner

Project TimelinePO DateOn-site StartOn-site Finish1st UseWorking hours on-site

Products and ServicesRoomReady will provide the following products as part of the delivery of the RoomReady system.

RoomReady Product Qty Description

80” Display 2 80” Commercial 1080p display with speakers and CATV Tuner

65” Display 2 65” Commercial 1080p display with speakers and CATV Tuner

Equipment Enclosure 2 Custom wall mount enclosure with 6 RUDisplay Mount 4 Secures display to mounting locationCeiling Mount Kit w/ Extension 2 Allows rear displays to be mounted to ceilingRear Camera Mount 2 Bracket for mounting rear cameras to rear

displayDigital Signal Processor & Cards 1 Scalable DSP and I/O device for partitioned

microphone and speaker controlContent Transmitters and Receivers 12 HD-Base-T Transmitter & Receiver for use on

longer cable runsMatrix Switcher & Cards 1 Allows multiple audio/video signals to be

routed to multiple locations. Room Controller 1 Provides centralized control for AV and

building technologyPDU 3 IP enabled Power Distribution Unit (PDU)Audio Amplifier 1 2 Channel 70v power amplifier with 100 watts

per channelCeiling Speakers 12 6” ceiling recessed speakersMonitoring Controller 1 Room monitoring appliance for RoomReady

monitoring portalNetwork Switch 2 Cisco 8-port 10/100 PoE SwitchPartition Sensor 1 Activates room partitioning systemSpeaker Track Channel 2 Mounts SpeakerTrack cameras to wallHDMI to DP Adapter Ring 2 Set of 5 adapters for content inputAV Rack Shelf 7 Shelves for AV rackWire / Cable 1 Lot of wire, cable, and interconnects required

for installationMisc. Materials 1 Lot of rack blanks, screws, and misc. materials

required for installationRoomReady will provide the following services as part of the delivery of the RoomReady system.

RoomReady Service Description of ServiceProject Management RoomReady will provide full project management for the

duration of the project. This will consist of the following components:

1) Project manual2) Project meetings3) Meeting minutes4) Project communication

5) Project coordination6) Project documentation organization & delivery7) Project closeout

Off-site Staging RoomReady will fully stage the project off site for maximum efficiency and quality assurance

On-site Installation

RoomReady will provide the following services on site:1) Wire/Cable installation2) Physical installation of all specified components

listed in the project summary.3) Waste disposal of all waste and debris created by

the RoomReady installation staff

Programming

RoomReady will provide the following programming / configuration services in a combination of on-site / off-site / remote installation:

1) Configuration of all endpoints with default configuration provided by the customer or IT partner

2) Programming of room control system

System Commissioning

RoomReady will commission the system to industry standards and provide a report verifying all system functionality and room conditions upon a successful installation. See Appendix C for commissioning report details.

End User Training

RoomReady will provide end user training on the following functions:

1) Placing an audio call2) Receiving an audio call3) Placing a video call 4) Receiving a video call5) Starting a presentation outside of a call6) Started a presentation inside of a call7) Adding an audio call to a video call8) Proper microphone etiquette

Managed Service Description of ServiceSLA Level Corporate – Service & Materials Remote Monitoring Remote monitoring dashboard for room health,

functionality, and usage

Terms and Conditions

Hours of Operation ServiceStandard On-Site Installation

Monday – Friday 7:30AM – 5:00PM Local time – Excluding holidays

RoomReady Office Hours Monday – Friday 8:00AM – 5:00PM CST – Excluding holidays

RoomReady Service Desk Monday – Friday 6:00AM – 10:00PM CST – Excluding holidays

Customer Requirements Service

Building AccessCustomer must provide access to the building and all equipment rooms, as well as all areas required for complete equipment and cable installation.

Waste Removal Customer must provide location or policy for waste removal of boxes, debris, and scrap cable on site.

Other Trades / Facilities

All work provided by on-site facilities or other contractors must be complete before RoomReady is scheduled to be on site. This includes, but is not limited to, any electrical work, data communications work and/or any room remediation. Room must be construction clean (dust and debris free) prior to scheduled installation date.

Parking Customer must provide parking accommodations for RoomReady vehicles for the duration of the project.

Owner Furnished Equipment (OFE)

Customer must have all OFE equipment on site at the start of the project. All equipment must be tested and verified in good and working order prior to RoomReady integration. RoomReady provides no warranty or product support on OFE unless otherwise noted in the SLA.

IT Support

Customer must provide IT support for the customer’s network for the duration of the project to the RoomReady staff. This includes but is not limited to internet access, integration of endpoints with infrastructure, and general network support.

Cancelation/Rescheduling RoomReady ActionCustomer Readiness RoomReady reserves the right to charge up to $175/hr.

per on-site staff member in the event the Customer site is not ready for installation at the agreed upon on-site installation start date. This includes, but is not limited to:

1) Customer’s failure to complete identified action items prior to implementation

2) Availability of essential customer personnel3) Readiness of Customer’s network4) Physical access to the facilities5) Any other material readiness issues on the

Customer’s part.

Rescheduling

RoomReady reserves the right to charge up to $5,000 in rescheduling fees for projects that are rescheduled within 7 days of the agreed to and scheduled on-site start date. This can include projects where RoomReady arrives to the site and determines the Customer is not “ready” per the definition given in Customer Readiness, or in Customer requirements.

CancelationRoomReady reserves the right to invoice and collect for all materials and services purchased or consumed by RoomReady prior to the cancelation date up to 100% of the project agreement.

Additional Fees RoomReady Action

Customer Readiness/Rescheduling/Cancelation

Additional fees will be added per the terms and conditions listed above in the Cancelation/Rescheduling section.

OFE

RoomReady reserves the right to charge additional fees for any additional parts and labor required to integrate OFE, that were not reasonably foreseen prior to installation. (Ex: OFE equipment is not functional, or new OFE equipment is presented at site that has not previously been documented as part of the system.)

Expedited ShippingRoomReady reserves the right to charge additional shipping fees for products that require expedited shipping to meet a specified timeline, or for equipment that fails during the course of installation.

Overtime / Holiday TimeRoomReady reserves the right to charge overtime and double-time on projects that require work to be performed outside of normal working hours.

Additional Insurance Requirements

RoomReady has a standard $3M blanket insurance policy. Any additional insurance required by the Customer may incur an additional cost for this site / customer specific insurance policy.

Field ConditionsRoomReady reserves the right to charge additional fees if site conditions are considerably different from what has been determined by pre-project meetings, or requires significant deviation from a standard installation.

Project Completion Requirements RoomReady Action

Customer Training Upon successful customer training, the room is said to be functional and the project is said to be complete.

First UseThe system is said to be complete if the customer uses the system prior to RoomReady having the ability to train the Customer on the system.

Grace PeriodThe customer has 7 days from the date of completion to inspect and use the system. If there are problems found in the grace period, RoomReady will come back to correct them at no cost to the customer.

System Documentation

Within 2 weeks of the completed installation, RoomReady will electronically deliver or make available all system closeout documentation:

1) Commissioning Reports2) As-Built Drawings3) Training Materials4) Warranty Information5) SLA Information

Warranty Information

Warranty Item Term

Standard Term 90 DaysWarranty Start Date Completion date as defined in Terms and Conditions

Labor

All labor is fully warranted by RoomReady for the duration of the project warranty. This includes:

1) Installation workmanship2) Programming source code3) All labor required for materials warranty during

the warranty term of the project.Materials All materials will be warranted according to the individual

manufactures’ warranty policiesSLA Service level agreements supersede all other warranty

documents.

Financial Terms and Conditions

Total Materials Price $103,200.00Total Labor Price $68,800.00Total Tax $0.00Total Project Price $172,000.00

SLA Level Corporate – Service & MaterialSLA Annual Cost $17,200SLA Annual Renewal Date TBD

Payment Terms from Invoice Net 15Total Contract Amount $172,000.00

Payment Schedule

50% Project due at project acceptance $86,000.00

50% Material due upon material delivery $51,600.00

50% Labor due upon project completion $34,400.00

SLA due at project completion ??

______________________________________________ _________________Room Ready Authorized Signature Date

______________________________________________ _________________Printed Name Title

______________________________________________ _________________Customer Authorized Signature Date

______________________________________________ _________________Printed Name Title

Appendix A DESCRIPTION OF FUNCTIONALITY

To use this room, a user would come into the room and locate the Cisco touchpanel on the presentation furniture (table or desk) and touch the provided touchpanel. This will wake the system up and will turn on the display.

The user will then be presented with the following options:

1) Call2) Share3) Camera control and settings

If Option 1 “Call” is selected:

The touch panel will provide a window with the options to find or provide anumber or address to call the desired destination or person. This selection andconfirmation will then start a video conferencing call through the system.

If a presentation is required within a video call, the user must connect their laptopto the provided laptop connection in the presentation furniture, and make surethat the computer has been set to provide video through that connection on thecomputer. The system will automatically switch between the analog and digitalsource as determined by the connections of the device, and will scale the videosignal to 1920 x 1080p maintaining the provided aspect ratio (shape) to thepresentation system.

When the user indicates that desire to present the connected presentation device (laptop), the signal will be windowed onto the local screen and also be presentedto the far end system(s).

At the end of the call use the control panel to end the video call. The system willstay on while the codec is still in the on and “wake” state.

Next, you can use your laptop and option 2 to feature a presentation on the localscreen along with system(s) connected to your call.

Use the control panel to end the video call. The system will stay on while thecodec is still in the on and “wake” state.

If Option 2 “Share” is selected:

The touch panel will provide a window that shows the available inputs andconnections on the OFE provided video-conferencing codec. RoomReady willconnect the laptop connection to the input labeled “PC.” To present inside or

outside of a video call, the user will simply need to select this source and touchthe green “present” button. If the user is not in a video call this will present theattached computer to the full screen size provided in the room, and the user canstop the presentation by pressing the “stop presentation” button.

This procedure will also work if the user is in a video conferencing call. Thepresentation will simply be added to the screen in a window and the codec willresize the far end video to fit both images on the screen. The user can thenchange the layout through options provided on the touch panel.

If Option 3 “Camera Control and Settings” is selected:

This will provide the user options to control the camera and change othercodec settings as defined by the operation of the Cisco user interface.Room volume will be controlled by the volume buttons on the side of theCisco touch panel.

To manually shut the system off, the user will simply touch the “standby” buttonin the upper left corner of the touch panel. This will put the entire system into astandby mode.

The system will automatically shut down when the codec goes into a “standby”or “sleep” state triggered by inactivity setting configured in the codec.The system will automatically wake and turn on when the codec is brought outof the standby state by either the user touching the touch panel describedabove, or if the codec receives a call and is set to auto-answer in the codecconfiguration.

ROOM REQUIREMENTS

In order for this system to be installed the room must have the followinginfrastructure in place prior to installation:

1) A dedicated 20A power outlet installed at the specified TV location2) A data connection provided at the same TV location that will have access

to the required network to place and receive video conferencing calls.3) Adequate structural support in the wall to hold the display and other

components of the system. (up to 200 lbs).4) A cable pathway that is available and continuous from the display location

to a floor box location under the presentation furniture.5) Power available at the floor box location under the presentation furniture.6) The ability to mount small equipment to the underside of the presentation

furniture.7) A pathway (hole with grommet) from the underside of the presentation

furniture to the presentation furniture surface.DELIVERABLES

RoomReady is providing the following tangibles to the customer for the scope ofwork described above:

1) Complete and functioning system in adherence to the descriptiongiven above.

2) System documentation including all system drawings and productmanuals.

3) System commissioning report to ensure system performance and quality.4) System training5) 90-day warranty

Appendix B – Service Level Agreement (SLA)

RoomReady ServiceStandard Desk Information

Standard Hours of Operation 6am CST – 10pm CST

Service Desk Location Normal, IL

Days of Operation Monday – Friday

For Enterprise level calls after 10pm CST or before 6am CST will be returned per the terms of the SLA Priority matrix.Agreed to on-site response time will be started when Tier 1 and Tier 2 resources have determined that an on-site resource is the most efficient and best way to solve the problem. In the event of product failure, the product will be shipped to the site Next Business Day (NBD) for resolution within in the contractIf equipment is included in the SLA, warranties will be performed per the manufacturer requirements. In the event that a NBD replacement RMA is not available through the manufacturer, Zdi will provide a suitable piece of loaner equipment for the duration of the manufacturer repair. If no equipment coverage is included in the SLA, equipment claims will be handled on a time and materials basis as directed by the manufacturer.

Coverage Level SLA Terms Services Only Materials & Service

Enterprise 24/7/4 10% Project Cost Annually 15% Project Cost Annually

Corporate 8/5/NBD 8% Project Cost Annually 10% Project Cost AnnuallyCommercial 8/5/NBD 6% Project Cost Annually 8% Project Cost Annually

All pricing based on products provided and covered by RoomReady. May include Cisco materials provided by partner if covered by Zdi.

Impact DefinitionImpact refers to the business impact of the system impacted. The initial impact is pre-defined from the alerting tool, based on the type of alarm received or Client request.There are three categories of impact:

1. High: Incident affecting an entire site or multiple sites.2. Medium: Incident affecting multiple users.3. Low: Incident affecting one or few users.

Urgency DefinitionUrgency is the extent to which the incident’s resolution can bear delay. The initial urgency is pre-defined from the alerting tool, based on the type of alarm received or Client request.RoomReady Incident and Problem urgency and corresponding priority levels are defined as follows:

1. High: Full service outage of a critical system or VIP is affected, requires urgent response.

2. Medium: Client’s ability to function is partially impacted, requires the SDC to respond as soon as possible.

3. Low: No impact on the Client’s ability to function; is more informational in nature and a response is not critical.

RoomReady retains the case priority even if there is a reduced severity of impact until incident resolution. The case may be left open for a prescribed period while operational stability is being assessed.The incident ticket shall be closed by RoomReady or Client upon validation of issue remediation and the CI’s return to operational stability.Complete detail for open and closed tickets resides on the Client Portal and is used to support incident management and problem management processes.

Incident Priorities

IMPACT

  High Medium Low

URGE

NCY High P1 P2 P3

Medium P2 P3 P4

Low P3 P4 P4

Priority LevelsLevel Description

P1 / Critical

Systems at one or many Client sites are completely unavailable. Affected systems cause significant business impact.

P2 / High Systems at one or many Client sites are partially unavailable. Affected systems cause some business impact.

P3 / Medium

Operational performance of Client sites is impaired while most business operations remain functional.

P4 / Low Client is requesting information or a logical change that is covered under their service agreement.

Agreement Levels

Priority LevelEnterprise – 24/7/4

Respond Remote Resolution Path On-Site Equipment

Delivery

P1 Incidents (Critical)

10 minutes 30 minutes 2 hours 4 hours 24 hours

P2 Incidents (High)

30 minutes 1 hour 4 hours 24 hours NBD

P3 Incidents (Medium)

1 hour 4 hours 8 hours NBD 1 week

P4 Incidents (Low)

4 hours 8 hours NBD 1 week 2 weeks

Priority LevelCorporate – 8/5/NBD

Respond Remote Resolution Path On-Site Equipment

Delivery

P1 Incidents (Critical)

15 minutes 30 minutes 2 hours NBD 2 BD

P2 Incidents (High)

30 minutes 1 hour 4 hours 2 BD 1 week

Priority LevelCorporate – 8/5/NBD

Respond Remote Resolution Path On-Site Equipment

Delivery

P3 Incidents (Medium)

1 hour 4 hours 8 hours 1 week 2 weeks

P4 Incidents (Low)

4 hours 8 hours NBD 2 weeks 4 weeks

Priority LevelCommercial – 8/5/NBD

Respond Remote Resolution Path On-Site Equipment

Delivery

P1 Incidents (Critical)

30 minutes 1 hour 4 hours NBD 2 BD

P2 Incidents (High)

1 hour 2 hours 8 hours 2 BD 1 week

P3 Incidents (Medium)

4 hours 8 hours NBD 1 week 2 weeks

P4 Incidents (Low)

8 hours NBD 2 BD 2 weeks 4 weeks

Respond is the amount of elapsed time between Client initiations of an issue, or the time RoomReady Managed Services detects a fault, and the time RoomReady Managed Services creates an incident report and alerts Client that an incident has been created.Remote is the amount of elapsed time between Client initiations of an issue, or the time RoomReady Managed Services proactively detects a fault, and the time an assigned RoomReady Managed Services technician connects to the system, or otherwise contacts Client, and begins remote diagnosis and troubleshooting.Resolution Path is the amount of elapsed time between the initial RoomReady Managed Services incident report creation, and the RoomReady Service Desk determination of an initial resolution path.On-Site is the amount of elapsed time between when RoomReady Managed Services have determined that all remote resources have been exhausted, and an on-site presence is required to bring the issue to resolution.

Equipment Delivery is the amount of elapsed time between when RoomReady Managed Services have determined that equipment is required for resolution and the time the equipment will arrive on-site.

Client Management PortalRoomReady Managed Services includes a Web-based Management Portal. The Client Portal is remotely accessible by Clients and provides access to key information and services with respect to their managed services. Capability includes:

Facilitating communication with the RoomReady Service Desk, including request management.

Viewing progress of service activities and the level of service being delivered.Viewing, creating, and updating incident tickets and change requests.

Instructions to access and navigate the portal are provided in the remote training session during Service Transition.

MonitoringThe Monitoring Service includes monitoring and notification coupled with our 18x6x312 Service Desk to provide identification and incident remediation. The CIs are monitored using either a site-to-site Virtual Private Network (VPN) connection or via a dedicated connection provided by the Client. The Monitoring Service requires installation of the RoomReady Data Collection Appliance (DCA) on the Client network. Each DCA has a monitoring script loaded to monitor and interact with the system.The DCA is installed on the Client premises on a single subnet configured with Secure Socket Layer (SSL) tunnel to the RoomReady Monitoring Framework.

Monitoring Incident NotificationIncident notification informs Presidio that an Incident has been recorded. RoomReady utilizes the following communication methods to notify the Client of incidents, per policies defined in the Run Book during Service Transition:

Electronic mail (email)Phone Call: (If required – P1 Critical)

To Client Site ContactAuto-generated notifications to:

Client Service Desk Client contacts (if desired)