web return 10.08.09 - learning without tears web return form 2010.pdfstep 5 exchange of item: list...

If you are shipping items back from one of the following states—ND, MT, WY, CO, NM, ID, UT, AZ, WA, OR, NV, CA, AK, HI—ship your return order to: HWT/Fosdick Fulﬁllment Returns Dept. 12035 Moya Blvd. Reno, NV 89506 All other returns should be shipped to: HWT/Tasco Returns Dept. 9 Jay Gould Ct. Waldorf, MD 20602 RETURN POLICY Your complete satisfaction is important to HWT. If you are not satisﬁed with your purchase, please return it to HWT within 90 days of ordering for a refund, credit, or exchange. Shipping/handling charges are not refundable. All items returned must be in unused, saleable condition. If your order is missing item(s) or has damaged item(s), please contact HWT Customer Service at 301.263.2700 or email [email protected]. STEP 1 ORDER INFORMATION: Complete the following to assist us in accurately processing your return HWT Order/Invoice #: ___________________________ PO #: ___________________________________ Customer Name: ________________________________ Phone #: ________________________________ Company: ______________________________________ Email: ___________________________________ STEP 2 LIST THE ITEMS YOU ARE RETURNING BELOW or FOR MISSING ITEMS, SEE STEP 5: (additional items use separate page) Code Description Quantity STEP 3 REASON FOR RETURN: (check appropriate box) o Damaged o Wrong Item Sent o Duplicate Item o Wrong Item Ordered o Too Many Sent o Missing Item (see step 5) o Other (explain) ___________________________________________ # of boxes I received _____ STEP 4 COURSE OF ACTION: (check appropriate box) o Refund – processed based on original payment method; allow 4 weeks for processing o Credit o Send replacement of same item(s) that are being returned o Exchange for different items (see step 5) STEP 5 EXCHANGE OF ITEM: LIST MISSING ITEMS OR NEW ITEMS YOU ARE REQUESTING (HWT Customer Service will contact you regarding any required payment) Code Description Quantity STEP 6 RETURN SHIPPING: Please include this document and ship products by UPS or insured mail or by some other method that allows for tracking your shipment (C.O.D. shipments will be refused). Record tracking numbers below: STEP 7 PRINT & SUBMIT: Print completed form and include it in the return package. Or fax to HWT Customer Service at 301.263.2707.

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Page 1: Web Return 10.08.09 - Learning Without Tears Web Return Form 2010.pdfSTEP 5 EXCHANGE OF ITEM: LIST MISSING ITEMS OR NEW ITEMS YOU ARE REQUESTING (HWT Customer Service will contact

If you are shipping items back from one of the following states—ND, MT, WY, CO, NM, ID, UT, AZ, WA, OR, NV, CA, AK, HI—ship your return order to:HWT/Fosdick Fulfillment Returns Dept.12035 Moya Blvd.Reno, NV 89506

All other returns should be shipped to: HWT/Tasco Returns Dept. 9 Jay Gould Ct. Waldorf, MD 20602

RETURN POLICYYour complete satisfaction is important to HWT. If you are not satisfied with your purchase, please return it to HWT within 90 days of ordering for a refund, credit, or exchange. Shipping/handling charges are not refundable. All items returned must be in unused, saleable condition. If your order is missing item(s) or has damaged item(s), please contact HWT Customer Service at 301.263.2700 or email [email protected].

STEP 1 ORDER INFORMATION: Complete the following to assist us in accurately processing your return HWT Order/Invoice #: ___________________________ PO #: ___________________________________ Customer Name: ________________________________ Phone #: ________________________________ Company: ______________________________________ Email: ___________________________________

STEP 2 LIST THE ITEMS YOU ARE RETURNING BELOW or FOR MISSING ITEMS, SEE STEP 5: (additional items use separate page)

Code Description Quantity

STEP 3 REASON FOR RETURN: (check appropriate box) o Damaged o Wrong Item Sent o Duplicate Item o Wrong Item Ordered o Too Many Sent o Missing Item (see step 5) o Other (explain) ___________________________________________ # of boxes I received _____

STEP 4 COURSE OF ACTION: (check appropriate box) o Refund – processed based on original payment method; allow 4 weeks for processing o Credit o Send replacement of same item(s) that are being returned o Exchange for different items (see step 5)

STEP 5 EXCHANGE OF ITEM: LIST MISSING ITEMS OR NEW ITEMS YOU ARE REQUESTING (HWT Customer Service will contact you regarding any required payment)

Code Description Quantity

STEP 6 RETURN SHIPPING: Please include this document and ship products by UPS or insured mail or by some other method that allows for tracking your shipment (C.O.D. shipments will be refused). Record tracking numbers below:

STEP 7 PRINT & SUBMIT: Print completed form and include it in the return package. Or fax to HWT Customer Service at 301.263.2707.

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