Web-based Closing Solution

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iClose is a web-based closing solution that streamlines the closing process, giving borrowers the ability to close their loans anywhere … at home, at the office or on vacation at virtually anytime.

Our focus has been to provide transparent technology providing a better customer experience.

Created for the borrower experience

Leveraging 20+ years of closing & vendor management experience

Service solution enabled with technology

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Overview

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Microsoft Live Meeting

Windows look and feel

Integrates multimedia technologies

Utilizes annotation tools

Ability to private label brand the solution

Multi-Factor authentication complies with GLBA and FFIEC requirements

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Highlights

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Convenient Closings -

Borrower can close at any location with an internet connection eliminating timing and geographic limitations

Expedited Closings -

Borrower only has to sign one document. The need to reschedule if document changes are required is removed because changes can occur during the closing session

Document Delivery -

Enables the borrower to review documents prior

to the closing session

Funding On-Time -

The post closing function is streamlined which enables

the borrower to receive funds without delay

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“With my busy travel schedule, closing my

loan online was a time saver”

“The iClose agent and the convenience of closing online made this a very positive

experience”

“Like being able to close over the

web and sign only one

document”

“I am hesitant to complete any financial transactions on the internet, but the iClose agent

made me feel extremely comfortable with this one”

Borrower Benefits

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Professional Closings -Utilizes ServiceLink’s highly trained and knowledgeable experts to thoroughly review the loan documents which provides an outstanding borrower experience

Recorded/Archived Sessions -Entire closing session, including screen presentation, annotations, questions/answers, video and audio are archived

Lender Involvement - Convenient way to attend and manage a more consistent

closing process without time and location restrictions

Document Sharing/Retrieval -Easy delivery of documents

Fraud Mitigation -The authentication process identifies potential fraud prior to closing

Lender Benefits

“All too often innovative technology is introduced and the

customer service aspect is lost. I am happy to see that

ServiceLink approached this with the right balance of

service and technology when

offering iClose”

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Title Clearance Pre-ClosingWeb-Based

Closing EventPost Closing

Workflow

1. Review LPOA process and confirm interest & access to high speed internet connection

2. Order is created in iClose and auto email invitation is sent to borrower

3. Borrower receives invitation email and proceeds to iClose website

4. Borrower authenticates, creates unique login and password, and downloads the LPOA

5. The iClose team confirms scheduled date/time, auto email confirmation is sent to borrower

6. The iClose team uploads loan documents to iClose website, auto mail is sent to borrower that document are ready for review

7. Borrower and iClose agent logs onto website and dials toll-free conference number at scheduled closing time

8. The iClose agent asks each borrower to click (Polling Question Answers) and verbally agree to the terms of each loan document

9. The iClose AIF will execute the loan documents on behalf of the borrower

10. The iClose team delivers the loan doc package to the lender and uploads signed documents for borrower, auto email sent

11. The loan is disbursed after the 3-day rescission period or that day if non-owner occupied property

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Platform

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Landing Page

jborrower

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Verify Your Identity

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Authentication

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Create an Account

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LPOA (Limited Power of Attorney)

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Prepare for Closing

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Begin The Closing

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Review Executed Documents