web 2.0: exploring information users
DESCRIPTION
Spring CO-ASIS&T Meeting Columbus, Ohio Thursday, April 19th, 2007TRANSCRIPT
Web 2.0:Exploring LibrariesInformation Users
Brian C. Gray
Librarian - Engineering, Math, & Statistics
Case Western Reserve University
Spring CO-ASIS&T Meeting Thursday, April 19th, 2007
EXPECTATIONS
•What is Web 2.0?
•Why should we care?
•Library 2.0
•Our users
My Personal Interest in Web 2.0
• Teach RSS workshop at KSL
• Contribute to 3 Case KSL blogs
• ALA Library 2.0 participant
• ALA LAMA Web Coordinator– Blogs, RSS, Wiki, Communities
• Teach workshop for KSU SLIS
• Regular IM user
• Non-tech person that likes to “play”
Reasons Why We Must Care• Competition to libraries
• Alternative method of marketing
• Alternative method of communication
• Alternative publishing practices
• User awareness
• Efficiency
• “Buzz” word right now
• Users are unaware of us or are creating alternatives to library resources
Coined by O'Reilly Media (2004)
What Is Web 2.0,Design Patterns and Business Models for the Next Generation of SoftwareTim O'Reilly, 09/30/2005
WEB 2.0 Concepts (Mindset)Key concepts or focus points:– Collaboration– Sharing– Ownership– Creation–Web-based rather than software based– Data/information– Social– Connections/relationships– Trust
WEB 2.0 Concepts–Enrichment
–Personal data
–Participation
–Decentralized
–User “tagged” or defined
–Experience
–Services
–Remixable
–Behavior
Library 2.0• Coined by Michael Casey on his blog
LibraryCrunch
• Some library contributors:– Stephen Abram– John Blyberg–Michael E. Casey– Jenny Levine– Paul Miller–Michael Stephens
Library 2.0 Concepts• Delivery
• Constant and purposeful change
• Adaptation
• User designed
• User created
• Participation
• User feedback
• 2-way information
• Reaching new users
Warnings (or My Thoughts)
• What do users want?
• Do we investment in technology and/or time?
• What do users expect?
• What are users doing on their own?
• How can users contribute?
Do you recognize RSS?
KSL RSS Feeds
RSS Changing Our Patrons• Moving away from email & listservs• Current Awareness• “Pull” rather than “Push”• Sharing everything• Privacy?• Speed
• Few years ago…”If not on the Internet, it is not legitimate”
• Is RSS the next thing patrons use to judge products & services?
Blog Considerations• Purpose – Announcements and/or
discussion?• Open or no commenting?• Moderation?• Allow tracking/pinging?• Spam prevention• Single or multiple authors?• How often are entries added?• Legal considerations (non-profit
status, advertising, organizational policies, etc.)
2006 Workplace E-Mail, Instant Messaging & Blog Survey
American Management Association:• 8% of organizations have business
blogs• 55% of business blogs ‘face out’ for
customers to read• Less than 2% of organizations assign
a lawyer or other responsible party to review employees’ entries
• Nearly 2% have fired workers for offensive blog content - including posts on employees’ personal home-based blogs
http://technorati.com/weblog/2007/04/328.html
ALA LAMA’s New Blog
Blog Based OPAC• Casey Bisson
• WPopac: An OPAC 2.0 Testbed
• WordPress based, so already have access to more programmers than the ILS vendors combined
Patrons Blogging About Libraries
St. Joseph County Public Library
2006 Workplace E-Mail, Instant Messaging & Blog Survey
American Management Association:• 35% of employees use IM at work• Only 31% of organizations have IM
policy in place• 13% retain IM business records• 2% have dismissed workers for
inappropriate IM chat• 50% of workplace users downloading
free IM tools from the Internet - a dangerous practice that 26% of employers aren’t even aware of
Trillian, Meebo, etc.
How Will Users be Impacted?
• Web 1.0– “surfing”– Content within a specific space
• Web 2.0:– Decentralized– Granular– Syndication–Web as a “platform”
“Long Tail”
Brian C. Gray
http://blog.case.edu/bcg8/
http://briangray.alablog.org/http://www.squidoo.com/library2point0/
http://www.slideshare.net/bcg8
THANK YOU!