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We’ve radically improved the employee service experience and realized an ROI of $9 million in three years.—Debbie Arnold, VP, Human Resources Operations, CHRISTUS Health

Your employees expect fast and personalized service from HR and other departments. At Knowledge18, you’ll meet product experts and industry peers who can help you reinvent your employee service experience. Make life easy for employees.

Get InspiredRedefine what’s possible as industry visionaries from top global companies share their compelling stories of HR transformation.

Join us at Knowledge18

Learn more about what ServiceNow can do to help your business. Join us at Knowledge18 where you can hear from other HR professionals who know what it’s like to be in your shoes.

Join peers and pros from:

• Campbell Soup Company

• Hitachi Vantara

• Levi Strauss & Co.

• Medtronic

• General Mills

• Dell

• Nissan

• USAID

LearnLearn how to increase HR service delivery efficiency and make it easy for employees to get service across the enterprise.

TransformNow you’re ready to create smart, delightful experiences for your employees that will transform your business.

Get connected. Register Now! knowledge.servicenow.com

MAY 7 - 10 , 2018 • LAS VEGAS, NEVADA

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Visit the Content Catalog for a full list of sessions available.

For a full list of events and to build your own agenda, visit knowledge.servicenow.com

MAY 7 - 10 , 2018 • LAS VEGAS, NEVADA

Create Great Employee ExperiencesDelivering World-Class HR Service Delivery and Transforming the Way We Work - BRE0976

Hear about the global HR transformation journey of General Mills and its goal of delivering world-class HR service to more than 40,000 employees in 28 countries.

Revving the Engines of Global HR Service Delivery - BRE1171

In this session, Nissan will provide insights into the maps the company used to deliver speedy, high-quality service improvement across the globe.

Revolutionizing the Digital Employee Service Experience - BRE0938

While Scripps may lead the industry in lifestyle content, the company was struggling to provide a good HR service experience. Learn how the company achieved its goal with ServiceNow.

Transforming the HR Service Experience - BRE0596

Discover how HD Supply transformed its associate service experience by making it easier for associates to access HR services using ServiceNow.

Modernizing Healthcare by Reviving the Employee Service Experience - BRE1212

Hear how Healthcare organizations are providing leading HR services to their employees and associates. Redesigning the Traditional HR Portal Experience into a One-Stop Shop Service Center for All Service Requests - BRE0597

Tired of managing multiple HR portals? Hear from HR customers who have redesigned the traditional HR portal experience into a personalized one-stop service center.

Deliver Service Across the EnterpriseTransforming the Employee Service Experience to Meet the Needs of Today’s Connected Workforce - BRE0441

Hitachi Vantara plans to expand its ServiceNow usage beyond HR by streamlining cross-departmental processes such as onboarding for its new hires. Learn more about what’s in store.

Dive into content.H U M A N R E S O U R C E S

There’s more for the HR professional than ever before!

How HR and IT Collaboratively Answered the Call for a Better Federal Employee Experience - BRE1320

What’s next for USAID? Find out how USAID plans to expand their ServiceNow usage to tackle cross-departmental employee services such as onboarding and global moves.

Increase HR ProductivityTransforming Your Underlying HR Technology Infrastructure for Global HR Service Delivery - BRE0941

Join Dell representatives as they discuss how the company tackled a global HR transformation project to bring all its organizations onto a common HR technology platform.

Designing a Best-in-Class Global Employee Service Center - BRE0232

Hear about the five ways ServiceNow has helped Medtronic improve its HR experience using the Employee Service Center (aka portal) solution.

Sewn Together, Known Together— Improving HR Efficiency by Building a Sustainable Culture of Knowledge - BRE0036

Find out how Levi Strauss and Co. standardized their HR documentation and knowledge with just few resources, making a significant impact on HR efficiency.

How ServiceNow Is Putting People at the Heart of All We Do - BRE0889

ServiceNow is helping Canterbury District Health Board rebuild and make the lives of its employees easier. Find out what’s involved.

Continuously Improve ServicesGoing Beyond Monitoring Performance to Anticipating HR Service Delivery Trends - BRE0191

Learn how Campbell Soup Company moved from costly, high-touch services to a self-service system for employee engagement.