WEA North West – Feb 2011

Introduction to Peer Mentoring

Peer Mentoring

• Peer – ‘a person of equal standing within a group’

• Mentor – An experienced trusted advisor or guide.

• A relationship of mutual regard• Role model and guide to support the mentee

to achieve their potential.

• Mentors are: "many things - a positive role model, an adviser, an experienced friend. Somebody from outside a person's immediate circle taking a special interest can make an enormous difference.“

• Mentoring is a one-to-one, non-judgemental relationship in which an individual voluntarily gives time to support and encourage another. This is typically developed at a time of transition in the mentee's life, and lasts for a significant and sustained period of time."

Mentoring and Befriending Foundation

What does a Mentor Do?

• Meet with mentees on ‘regular’ agreed basis.• Through process of discussion and goal

setting guide mentee to an agreed point.• Help mentees develop qualities and skills they

feel they are lacking.• Support mentees to be positive about their

capacity to change things

Isn’t a Mentor just a Friend?

• No! A mentor is guiding their mentee to an agreed point using their experience and knowledge using a set of meetings and agreed actions

Key Stages of Mentoring

• Getting to know you• Building Rapport• Diagnosis • Agreeing programme of action and mutual

expectation• Periodic review• Ending the relationship

http://www.dpc.nsw.gov.au/merit/module_7/active_listening_skills

http://thecustomercollective.com/Home/23318

selfdiscipline.com

http://ag.udel.edu/extension/fam/FM/issue/developchild.htm

prayer-flitters.blogspot.com

http://www.buzzle.com/articles/active-listening-activities.html

Active Listening

• Physically Attentive (body language, eye contact)

• Open mind (don’t judge what you have heard listen to what comes next)

• Paraphrasing (replay back what you have heard)

• Listen between the words (not just what is said but how – feelings and emotions)

• Summarise (for clarity)

Reflection on Session 1

• What is a Peer Mentor• Peer Mentor in your context• Key skills of a Mentor• Key Values of a Mentor• Listening ‘dos and don’ts’

Session 2

• Questioning Skills• None Verbal Communication• Problem Solving• Giving and Receiving Feedback• Support for Mentors

Mentoring meetings

• Preparation for the meeting• Reconnect• Establish Progress since last meeting• Set focus (agenda) for this meeting• Work through agenda• Agree new actions• Review meeting and plan next meeting

How is our message communicated?

• Words %• Inflection and tone %• Non verbal's %

73855

Adopt an Open postureSO

EL

Face person squarely

Lean slightly towardsgood eye contact

R Be relaxed

Open Probing SummaryReflexive

Comparison

Hypothetical

TYPES OF QUESTION TO HELP THE MENTOR

efine desires outcomeID

AE

dentify the problem

xplore solutionsnticipate outcomes

L ook back and learn

EASUREABLESM

RA

PECIFIC

CHIEVABLEEALISTIC

TIMED

The Feedback Sandwich

Start and Close with positives

Start and Close with positives

Critique•Be specific•Deal with what can be changed•Stick to facts•Alternatives – invite their ideas before you share yours