We enhance human conversation within the enterprise world

Agenda • DRUID company • Demo Victor, Customer Self Service • Demo Alina, Manager Assitant • Demo Laura, Account Management assistant • Demo Cristina, HR Assistant • Demo Robby, UiPath Conversational RPA • The DRUID platform. What chatbots can do. How

you train your bots • NLP services and use cases

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Why business should consider chatbots

„By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation” ( ~Gartner)

85% of customer interactions will be managed without a human by 2020 (~Gartner)

6 billion connected devices will proactively ask for support by 2018 (~Gartner)

44% of executives believe AI’s important benefits is “automate communication that provide data can be used to make decisions” ( ~Credence Research)

40% of mobile interactions will be managed by smart agents by 2020 (~Gartner)

bots bring instant value across the enterprise

LEAD CUSTOMER PARTNER

EMPLOYEE MANAGER …functions

5| confidential

Respond to

questions Send Alerts Deliver

Reports

Track Smart Tasks

Fill in forms

#whatchatbotscando

Get smarter by learning and can listen, text and speak like a human

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Victor Customer Support Financial Services

New and Existing

customers Notifications Contracts

Assets Invoices Payments

Complaints Contract termination

Documents download

Upload documents

Contract drafting

Contract execution

Contract termination

Hi Andreea, how can I help you today?

I can’t find January invoice

In Jan 2019 we sent you one invoice, INV23236733 1,500EUR. Want to email it to you?

Yes, please

Email sent to

Andreea.plesea@druidsoft.ro

Got it, thanks

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Alina Manager’s Assistant

Approvals

• Tasks – approve and assign

• Expense accounts

• Budget requests

• Expense requests: OPEX, CAPEX

• Holidays

• Contracts

Report Insights

• Budget status

• Sales

• My teams KPIs

• Unpaid invoices amount

• Collection status

Buna Andreea, ai 1 OPEX de aporbat. Vrei sa il vezi?

Da

Aproba

Ai vreun comentariu de adaugat?

Nu, multumesc

Opexul pentru reinnoire certificatdigital a fost aprobat cu succes. Vrei sa te mai ajut si cu altceva?

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Cristina HR Virtual Assistant

Admin Recruiting On Boarding

Training Comp & Ben Evaluation

FAQ

Buna Andreea, cu ce te pot ajuta?

Nu pot ajunge azi la birou

O, imi pare rau. Sa te notez cu o zide CO?

Da, te rog

Notat. Am trimis email si lui Dragos,

managerul tau.

Merci

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Laura Sales Virtual Assistant

360 Supplier

360

Client 360

Article

My tasks My KPIs My teams’ tasks

My teams’ KPIs Orders Campaigns

Sales Regions

KPIs

Buna Andreea, cu ce te pot ajuta azi?

Ajuta-ma te rog cu info despre clientulAdventure works

O, imi pare rau. Sa te notez cu o zide CO?

Da, te rog

Clientul are o limita de credit de 20k EUR, se incadreaza in clasa mare de risc, valoarea comenzilorYTD=25kEUR. Valoarea neincasatelor este 15k EUR

Merci

#Robby – conversation RPA

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Trigger RPA processes from chat

Get human feedback during RPA process

Ask statistics from the Orchestrator

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#howitworks

CRM

ERP

HRIS

Conversation Designer

Apps Connector

DB

…

UiP

ath

o

rc

he

str

ato

r

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role industry process

having 150+

skills built-in

For

e

ve

ry

For

Customers 20+

For Employees

10+

For Business Partners

10+

For Marketing &

Sales 10+

For Supply Chain

Management 50+

For F&A 20+

For Customer

Service 20+

For HR 10+

For Managers

10+

#AIrichservices

language processing

which allow you to

process natural language, identify

intent, extract context and acknowledge

sentiment

vision processing

Which process images based on algorithms to smartly identify,

caption and moderate your pictures

knowledge processing

Map complex

information and data in order to solve tasks

such as intelligent recommendations and

semantic search.

voice processing

Convert spoken audio

into text, use voice for verification, or

add speaker recognition

search processing

Add Search APIs to your chatbot and harness the

ability to comb billions of webpages, images, videos,

and news with a single API call.

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role industry process

Solution develop

ment platform

For

e

ve

ry

INTEGRATION SECURITY CONVERSATIONAL

MOBILE FIRST PERFORMANCE LARGE VOLUMES

ANALYTICS CLOUD PARTNER FOCUSED

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Thank you!