we believe in delivering more - dpdsales.dpd.co.uk/uploads/documents/dpd_customer_guide.pdfwe...

We believe in delivering more A step-by-guide to using our services

technology delivering

2

What am I looking for?

Contents Page

What am I shipping? 4

UK product options 4

International product options 8

Goods not accepted for carriage or storage 11

Transit liability 11

Where do I want to ship it? 12

UK and Ireland Depot Network 12

Europe and beyond Depot Network 16

3

How do I use DPD’s services? 18

Step 1: Select product and service 18

Step 2: Organise a shipment 18

Step 3: Check contents 26

Step 4: Packaging 26

Step 5: Collection 29

Step 6: Tracking 30

Step 7: Proof of delivery 32

Step 8: Invoicing 33

Managing our relationship 34

4

What am I shipping?

UK product optionsDPD offers you a comprehensive range of time-critical, value-for-money services:

DPD 10:00Our premium time-critical parcel delivery service ensures your urgent parcels arriveat their destination at the start of the working day.

DPD 12:00Getting your urgent consignments to your customers before noon the followingworking day.

DPD NEXT DAYFor assured parcel delivery in the UK before close of business the following working day.

DPD TWO DAYFor those non-urgent parcels that can accept an extra day’s transit.

saturdayWe will deliver saturday 10:00, saturday 12:00 or saturday only parcels on oursaturday service.

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offshoreDelivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, and theScottish Highlands & Islands with a DPD TWO DAY delivery as standard, with DPD NEXT DAY and DPD 12:00 in certain locations. Some remote areas may incuradditional transit time.

expresspakThe premium product for urgent documents and small parcels up to 5kg.

freight expressNationwide delivery and collection of pallets (weighing over 100kg) and freightparcels (31–99kg per item) with time critical upgrades available.

66

What am I shipping?

Specialised servicesTo make businesses more efficient:

Swap itA speedy like-for-like exchange of goods, swap it enables Clients to receive replacementcomponents at the same time as returning old equipment for repairs or maintenance.There are DPD NEXT DAY, DPD 10:00 or DPD 12:00 swap it service options.

Reverse itIf you need delivery and collection service in one, then reverse it is for you. Savesyou time, effort and resource.

desk-to-deskPersonalised deliveries to a named individual.

contractpakExchange service for the financial sector, which delivers, obtains signature andreturns a contract, checking customer ID within the same transaction.

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1 hour windowFor those urgent parcels, there’s an option to select any hour for delivery between9am and 8pm.

homecallA secure, reliable and cost-effective home delivery solution.

interactive serviceEnsure you get first-time delivery success with our interactive service. Your customerswill be advised of when they can expect delivery of the parcel via sms text messageor email and can respond if it’s not convenient.

proactive serviceProactive notification via sms text message if unavoidably delayed on our DPD 10:00service.

DPD logisticsA fully integrated warehousing and distribution service with the benefit of later ordercut-off times.

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What am I shipping?

International product options DPD CLASSICA cost-effective delivery service for Europe and beyond by ground and air.Specialising in the delivery of parcels up to 31.5kg with maximum dimensions of175cm length and 300cm girth.

As a leading provider of parcels services, DPD CLASSIC offers an unrivalled networkof approximately 500 depots in 38 countries, delivering in excess of 2 millionparcels every day.

DPD EXPRESSDPD’s global express network. DPD EXPRESS is an Air Express service that offersunrivalled services to more than 200 countries worldwide.

For documents and parcels up to 31.5kg (for the volumetric calculation see page 10) and with a maximum length of 175cm. There are three service options:

EU Documents and ParcelsWorldwide Express DocumentsWorldwide Express Parcels

Heavyweight serviceAny shipments heavier than 31.5kg but below 330kg to Europe will be despatched

via our heavyweight service.

International MailWe collect your mail, have it weighed, sorted, counted and finally transferred to aninternational postal authority for delivery. There are two service levels to choose from:

Priority: a fast, efficient service that is ideal for time-sensitive mail with a deliveryaim of 3–5 days in Europe and 5–9 days in the rest of the world.

Economy: a service combining speed with economy, offering a delivery aim of 6–10 days in Europe and 8–14 days in the rest of the world.

9

What am I shipping?

Size and weight restrictions per itemAll parcels will be subject to volumetric conversion and the shipment charge will bebased on either the volumetric or actual weight, whichever is greater. The volumetricweight of your parcel should be calculated as follows:

DPD CLASSIC31.5kg max weight

175cm max length

300cm max girth

DPD EXPRESS31.5kg max weight

175cm max length

300cm max girth

By ground

Length cm x width cm x height cm

4000

By airLength cm x width cm x height cm

6000

Heavyweight

(shipments heavier than 31.5kg but below 300kg)


3000

length width

height

Volumetric calculation

=Max 300kg

Heavyweight serviceAny shipment heavier than 31.5kgor over the DPD size restrictionsbut below 330kg to Europe will bedespatched via our Heavyweightservice.

Volumetric conversionsThe charge will be based on eitherthe volumetric or the actual weight,whichever is the greater.

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Goods not accepted for carriage or storageDangerous goodsHazardous goodsFlammable goodsLive or dead animalsPerishable or frozen food Cash (including chequesor vouchers) Jewellery

Fur Antiques Works of art orprecious metalsGlassLiquidsPornographyFirearms

Personal effects(suitcases or personalbelongings)

Any goods prohibited bythe law or regulation ofany government or publicor local authority of anycountry where the goodsare carried.

Transit liabilityUKCovers parcels, expresspak and freight parcels. Simply indicate the required level onthe consignment note:

Economy cover Up to £100 per consignment DPD 10:00, DPD 12:00 and saturday services andup to £50 per parcel on all other services.

Extended coverAvailable on all tariff services for an additional 60p for each £100 of cover required(minimum charge £5, maximum cover £10,000).

Standard coverUp to £100 per item inclusive on all services.

PalletsThe published tariff includes in-transit liability cover of £1,500 per metric tonne for pallets.

InternationalExtended liability is available at a charge of 1% of the good’s value, minimum charge£7.00 up to a maximum cover of £15,000.

Where do I want to ship it?

DPD UK & Ireland Depot network

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Glasgow

Carlisle

Preston

Woodford

Truro

WarringtonAbergele

BirminghamHead Office& Superhub

West

London Maidstone London South

Peterborough

Leicester

Southampton

Chelmsford

Bournemouth

Stoke

Kings Cross

Dartford

Leeds

Sheffield

Thetford

Crawley

LondonBridge

Rushden

Bristol

Yate

Swansea Dunstable Gloucester

Nottingham

Cardiff

Manchester

Exeter

Newbury Reading

Park Royal

Newcastle

Edinburgh

Aberdeen

York

12

Scottish Highlands and Islands

Please note the following restrictions to service in the following areas: * DPD 12:00 service to following postcode areas: DD6, KA6, KA18, KA19,

KA26, KA29, KA30, KY9, KY10, KY14-16, ML12, PH3-17, TD10-15** DPD NEXT DAY service to AB10–25 areas*** DPD TWO DAY service to AB31, AB33-38, AB44-56 and IV30-32 areas

Irish services

DPD IRELAND has a network of 31 depots throughout Ireland, ISO 9001:2008Quality Approval and unmatched local knowledge and expertise, DPD IRELAND isIreland’s leading express distribution company.

Offshore service guide DPD 12:00 DPD NEXT DAY DPD TWO DAY(except pallets) (except pallets)

Belfast ✔ ✔ ✔

Channel Islands ✘ ✔ ✔

Channel Islands ✔ ✔ ✔(St. Helier Isle of Man)

Isle of Man ✘ ✘ ✔

Northern Ireland ✘ ✔ ✔

Scilly Isles ✘ ✘ ✔

Scottish Highlands ✔* ✔** ✔***

and Islands

Where do I want to ship it?

13

DPD CLASSIC Depot Network

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DPD CLASSIC Invoice 2 days 3 days 3-4 days 4-5 days 4-6 days 6 days 7 daysTransit times required

Belgium No Zone 1France (incl. Monaco) No Zone 1Germany No Zone 1Luxemburg No Zone 1Netherlands No Zone 1Republic of Ireland No Zone 1Austria No Zone 2Denmark No Zone 2Liechtenstein Yes Zone 2Switzerland Yes Zone 2

3 enoZseYsdnalsI yranaC3 enoZoNcilbupeR hcezC3 enoZoNylatI3 enoZoNaikavolS3 enoZoNniapS

4 enoZoNainotsE4 enoZoNdnalniF4 enoZoNyragnuH4 enoZoNdnaloP4 enoZoNlagutroP4 enoZoNainevolS4 enoZoNnedewS

5 enoZseYanivogezreH-ainsoB5 enoZoNairagluB5 enoZseYaitaorC5 enoZoN eceerG5 enoZseYdnalecI5 enoZoNaivtaL5 enoZoNainauhtiL5 enoZseYorgenetnoM5 enoZseYyawroN5 enoZoNainamoR5 enoZseYaibreS

6 enoZseYaisinuT6 enoZseYyekruT

7 enoZseYocixeM7 enoZseYaissuR

International Mail 3-5 days 4-8 days 6-10 days 8-14 days

dradnatSytiroirPeporuE nretseWdradnatSytiroirPeporuE fo tseR

dradnatSytiroirPdlroW fo tseR

How do I use DPD’s services?

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Step 1 Select product and service Select the appropriate product and service from our range of UK and internationalservices.

Step 2 Organise a shipment Simply use our web-based shippingsystem ship@ease or complete therelevant consignment note for theservice you require – i.e. DPD NEXTDAY, DPD CLASSIC, DPD EXPRESS or international mail

Recipient’s full name, address, post/zip code and telephone number/email

Your full name, address, postcode and telephone number

Full description of contents

If extended cover is required,complete the amount

Your unique reference and any additional information

WeightOur driver will sign and date

Dimensions in cm

Sender shouldsign and date

A next dayservice isstandard soplease tick therelevant box ifan alternativeservice isrequired

Organise a collection

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DPD EXPRESS

A separate consignment note is required for all Air Express shipments. Pleaseensure the full receiver’s address and post/zip code and telephone number/emailare included. Completing all sections of the consignment note will help ensure theshipment is not delayed.

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2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

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Customer account number.

Customer full name, address, postcode andtelephone number.

Customer unique reference and anyadditional information.

Receiver’s name, address, post/zip code andtelephone number/email.

Receiver’s VAT number.

Full description of goods (must match invoice).*

Enter value of goods and currency (for Customs purposes).

The destination code will be completed bythe depot.

Number of items.

Weight.

Enter the volumetric weight:


5000

Tick service required.

Dimensions must be entered.

Sender should sign and date.

Enter the commodity code (if known).

Driver’s signature.

If extended liability is required, complete the amount.

Key to consignment note

1

2

3

4

5

6

7 8

9 11

12 13

14 15

16

1710

*Description of goods

Please complete with a full and accurate description of the goods – general terms such as gifts, samples

and materials are not acceptable.

Collections up to 5 days in advance

Integrated track & trace

Instant access toshipping history

Address book facility


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DPD CLASSIC consignment note


Customer full name, address, postcodeand telephone number.


Receiver’s name, address, post/zip codeand telephone number/email.

Full description of goods (must match invoice).*

Enter value of goods and currency (for Customs purpose).

Number of items. 7

6

5

4

3

2

1 Weight


4000

Dimensions must be entered.

Documentation attached.


Driver’s signature.

If extended liability is required, completethe amount.

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12

11

10

9

8

Key to consignment note

1

2

3

4

10

11

12

13

89

7

6

5

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International Mail


Customer full name, address, postcodeand telephone number.


Receiver’s name, address, post/zip codeand telephone number/email.

Select the right service – if you want to use our priority service, do nothing. If you want a more economical option, tick the standard service box.

5

4

3

2

1 Complete the total weight and itemsboxes.


Your (driver) signature is essential. 8

7

6

1

5

6

7

8

2

3

4


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Commercial/Proforma invoice

This is required for international shipments only. There are two types:

1. Commercial: For goods intended for resale

2. Proforma: For goods that are not intended for resale

Both types of invoice should be typed on company letterhead or company invoiceand all five copies must have an original signature.

Commodity code – optional. If you have a Commodity code forthe item you’re sending, enter here

Reason for export – please state whether your goods are for sales, samples for review, etc

Your VAT number. If you don’t have a VAT number, please ringUNIREG for assistance. If you are a private shipper, print PR

Clearly print shipper’s full name, address, post/zip code and telephone number/email

Description of goods. Describing goods accurately is essentialfor Customs and airline security. Poorly described shipments

could be detained for further examination by Customs

Certain countries may offer duty reliefs if an EUR declaration or a EURI document is made. Consult your local

Customs officer for details

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Invoices must be enclosed in an A5 re-sealable document wallet and secured to

the outside of the package with either the consignment note or data entry label.

You will need to supply one original and four copies, all with original signatures.

These should be completed as follows:

Commercial Proforma

1) Date of Invoice 2) Consignment No.

3) Shipper’s Name 9) Receiver’s Name

4) Shipper’s Address 10) Receiver’s Address

5) Contact Name 11) Contact Name

6) Contact Number 12) Contact Number

7) Shipper’s VAT No 13) Receiver’s VAT /PID No.

8) FDA Registration No.

14) No. of Pieces 15) Total Weight

16) Commodity Code

17) Full Description of Goods 18) No. of items

19) Unit Value

20) Total Value

21) Country of Manufacture

22) Total Value GBP

23) Reason for Export

24) Terms of Delivery DAP

25) I declare that the above information is true and correct and to the best of my knowledge. The exporter of the products covered by this document, declares that, except where otherwise clearly indicated, these products are of ______________ preferential origin.

I declare that the products covered by this document are not subject to any import prohibitions & restrictions

26) For and on behalf of the above named company:-

Signature: _____________________________ Print Name: ____________________________________

Date: ______________________________ Position in Company: _____________________________

Full name and address ofmanufacturer. This is vital for some Middle Eastern countries

Tick Pro-forma or Commercial Invoice

Consignment number, number ofpieces, total weight of all items, and dimensions of each parcel

Number of items

Total value of goods (minimum £1).Please insert at least thereplacement value of the goods and denote the currency

Clearly print your name, sign and date

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Data Entry Labels

If you print your labels using our ship@easeweb or complete labeling solution thesystem will automatically produce a ‘Data Entry’ label. It will look similar to this:

The Data Entry label must be enclosed in a re-sealable document wallet and

secured to the outside of the package with the invoice. (Contact Sales Support on

0845 9 505 505 to order document wallets).

Please do not keep the Data Entry label for your own records or stick it to the

parcel. We use this label to key in export declarations to customs and pre-alert

airlines of your parcels for export.

A Data Entry Label will automatically print for all DPD EXPRESS destinations and

for DPD CLASSIC non-EU destinations.

SenderAccount Number.

A CUSTOMER LTD.123 THE AVENUE NEWTOWNNEWTOWNSHIRENT12 E45

Recipient

AN OTHER GMBHSONNENSTRASSE 1SWITZERLANDContact: HERR SCHWEIZTelephone Number: 0041 12 3456 7 89

Package detailsConsignment Number: 4004055640 Product:Service: IE2Number of items: 1Weight(kg): 15Dimensions(cm): 10*12*10Contents: Marketing Brochures Value: 115Currency: Pounds

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Country Translation Abbreviation

Austria

Belgium

Bulgaria

Cyprus (South)

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain (exc.Canary Islands)

Sweden

Austria / Germany

Belgium

Bulgaria

Czech Republic

Denmark

Estonia

Finland

France (Inc Monaco)

Greece

Hungary

Iceland

Italy

Latvia

Lithuania

Netherlands

Norway

Poland

Portugal

Rep Ireland

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Briefkasten / Postfach

boîte postale / Postbus

пощенска кутияpoštovní přihrádka

postboks

postkasti

postilokero

boîte postale

ταχυδροµική θυρίδαpostafiók

eftir kassi

casella postale

pasta kastītes

Pašto dėžutė

brievenbus / Postbus

postkasse / Post Boks

skrzynka pocztowa

caixa postal, Apartado / Cista Correio

bosca poist

cutie poştală

Пост Бокpoštová priehradka

poštni predal

apartado de correos / Lista de correos / Buzon / Apartado Postal

brevlåda / Box

casella postale / Postfach / boîte postale

PF

B.P

P.F

P.B.

P.L

B.P

T.q

Pf

C.P

P.B.

SKP . Poczt

APT

P.f

PP

Apt / Aprdo / Apartado

C.P / P.F / B.P

Zipcodes and PO Box addressesPlease provide us with the correct delivery address and zipcode of the consignee.We do not deliver to PO Box or GFPO addresses.

Customs Paperwork RequirementsIf you are sending to one of the following EU countries you do not need toprovide invoices.


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Step 3 Check contentsCheck that contents comply with DPD’s terms and conditions and do not containany goods not accepted for carriage (see page 9).

Step 4 PackagingCheck that the parcel is adequately packaged and labelled, as detailed below:

Packaging hints and tips

Always use a strong rigid carton or purpose-built container, where available

Use a carton made of high-quality corrugated cardboard, preferably doublewalled to ensure strength, durability and protection.

Avoid using a carton more than once as it's strength, and therefore theprotection it offers, is reduced the more times it is handled.

Choose the correct size of carton to match the contents. Under-filled boxesare likely to collapse, and over-filled to burst open.

Wrap all items separately within the carton with protective cushioning such asbubble wrap.

If possible, ensure no items are touching the walls of the carton.

Seal the carton with strong tape designed for shipping – everyday sellotape isnot sufficient.

Ensure all the carton is sealed securely, with the flaps taped down along themiddle and on both ends over the corners.

When putting the carton together, use strong staples or tape to ensure thebase is secure and will not come open in transit.

Many goods are shipped in the manufacturer's original packaging, which is notalways suitable for an overnight parcel system.

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Items such as boxes of CDs, DVDs and video tapes need to be packed withcushioning material around each item.

Goods being sent in an expresspak also need to be protected just as muchas those in a carton. expresspaks are designed as a means of carriage, notprotection.

'Fragile' and 'Handle with Care' labels are no substitute for good packaging –they are for information only.

If you can hear or feel the contents of the carton moving inside then they arenot packed properly.

Packing recommendations

To reduce the risk of shock damage and movement inside the package, we recommendyou use one or a combination of one of the following types of packing material:

Loosefill packing, e.g. polystyrene chips

Expanded polystyrene foam

Polystyrene sheets or blocks

Bubble wrap

Foam rubber

Screwed up newspaper or any other similar item


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Labelling your parcel

Correct and careful labelling will aid the progress of your consignment and, in turn,help us deliver a better service to you.

Remove all other labels, in particular remove or deface all barcodes that are notpart of the current transport details.

If you have an automatic packaging system, ensure the surface where the labelis applied is clean and dry, and the label is not wrinkled as this will make thebarcode unreadable.

Place the label or consignment note in the area marked on expresspak box oron the largest side of the parcel and not over the seams or corners.

The full delivery address and full delivery post/zip code should be on every packagein the consignment.

Please make sure that any parcel banding does not obscure the consignment note.

Please see the following examples of the correct and incorrect way to label a parcel:

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Service tapes

A series of self-adhesive colour-coded tapes are provided freeof charge. In order for your time-critical package to be clearlyvisible, we have adopted a colour-coding system for tapingparcels on certain specific services.

Please ensure the tape is visible around four sides. NB. This tapeis purely for the purpose of identification and is NOT suitable forsealing. Where the use of two tapes is applicable, please useboth.

Step 5 CollectionArrange a collection, in one of the following ways:

1. Via ship@ease our automated despatching systems

2. Online at www.dpd.co.uk

3. By calling our dedicated collections line on 0844 824 0555

DPD 10:00DPD 12:00Swap itInternational

Step 6 TrackingKeeping our customers in touch and in control.

Track your parcel online at www.dpd.co.ukby clicking on the tracking option from thehome page or within the shipping menu.


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Alternatively, if you have more than one parcel, use our ‘watch it’ service, whichallows you to track up to 30 parcels at one time.

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Innovation in Delivery

Your parcel is due fordelivery by DPD today between 11:20 - 12:20.To change the dateTEXT 1 for 13th Septor 2 = 14th Septor 3 = 15th Sept

---- PARCEL INFO ----

As we give a specific one hour delivery window, yourcustomers don’t need to wait in allday for their parcels, improving your customers’ delivery experience:

Your customers are given a one hour delivery window

They are notified of this via text or email

If the time is not convenient, they can use the text or email to change the delivery date

All correspondence from DPD to your customer caninclude your brand name

If you choose to notify your customers via email, they can use the email to rearrange delivery. When they do so, they will see a web page branded with your logo, providing your customers with a seamless online experience. From this web page your customers can also see their parcel-tracking data and reschedule the parcel delivery to a more convenient date.

It’s always been more difficult to deliver to home addresses than business premises. That’s why we’ve developed a unique interactive service that advises your customers when their packages will arrive, with a one hour delivery window. If it’s more convenient, it gives them the option to reorganise a delivery, ensuring first-time delivery success.

One hour delivery time slot

Our latest innovation to further improve successful home deliveries provides a one hour delivery window.

13/09/11

14/09/11

15/09/11

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Innovation in Delivery

Out for delivery

Your customer will receive atext message as soon as yourpackage is out for delivery witha one hour delivery window.

Reschedule delivery

If the date and time is notconvenient, customers canchange the date by replyingto the text.

Shipped

We’ll confirm the packagehas been despatched.

---- PARCEL INFO ---- ---- PARCEL INFO ---- ---- PARCEL INFO ----

Your parcel has beendespatched on 12th Septfor delivery by DPD. View your 1hr delivery timesloton morning of 13th Septat www.dpd.co.uk

Your parcel is out fordelivery today 12th Septand due to be deliveredby DPD between 11:20 - 12:20

Your parcel is due fordelivery by DPD today between 11:20 - 12:20.To change the dateTEXT 1 for 13th Septor 2 = 14th Septor 3 = 15th Sept

Deliveries can also be notified and rescheduled via email.

SMS/email messages forcalling card deliveries

SMS and email calling cardnotifications can now be sent to parcel recipients, providing them with speedier notifications when a calling card has been left at the delivery address.

Interactive services

A personalised text message or email will be sent direct to your customers advising them of the dateand time of delivery. The customers can choose to reschedule delivery for a different day if required.

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DPD Mobile Better on The Move

DPD has launched a new facility where parcel recipients can track their parcel or rearrange delivery easily and conveniently while on the move.

With an increasing number of your customers now using mobile devices, DPD has invested in developing a mobile website to ensure receivers can quickly locate the information they need about their delivery and, if necessary, make changes.

Once on the mobile website, parcel recipients will be able to:

Arrange to collect from the local depot Change the delivery day to a more convenient date Change to a delivery address where they know someone will be in to receive the parcel Ask us to leave the parcel in a safe place

The mobile website will be ultra-convenient for your customers to access: customers using smart phones will be automatically redirected to the mobile version of our site, making their life easier.

Rearranging delivery on the move DPD has also harnessed the power of QR codes, which will be printed on all calling cards. When scanned with a QR reader on a smart phone, the QR code will take the parcel receiver straight to the relevant page to reorganise delivery.

DPD mobile site will give your customers visiting from a smart phone options on-the-go.

Find Out More...Watch the DPD mobile video by scanning the following QR Code...

Exception reports are now available for you to manage online and provide you with up-to-the-minute details of any undelivered items and the reason for the delay, for example,incorrect postcode. Simply select the shipping section of the DPD website and click ‘Tools’followed by ‘Exceptions’, and log in with your password. You will then have 48 hours torespond to any exceptions and your response will be fed directly to the depot for action.

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This section lists undelivered items that requirefurther information from you to proceed. Youhave 24 hours to respond. You can drill downto the consignment tracking detail by clicking onthe consignment number

Once you have sent your response, theconsignment will move into ‘OutstandingRequests’ until it is actioned by the depot. For further details on each consignment click on ‘Review’.

deriuqer esnopseR

Information only

Outstanding

Unresolved Collections

requests

This section provides information on parcelsthat have not been delivered but do not requireany further information to proceed.Click on ‘Review’ button to see what action isbeing taken.

For international shipments you wil receive this information by email.

This section allows you to re-book any collectionsup to a maximum of three working days inadvance.


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Step 7 Proof of delivery Obtain proof of delivery online instantly by logging on to www.dpd.co.uk or by callingcustomer services on 0845 9 300 100.

09:29:18 27/02/08Signature Screen

Sender’s Name: ABC LTDRecipient: KHWS LTD

Items Received: 1Items Refused: 0

POD No: 1 of 1Name: D. BROWNRIDGE

Details No Sig /GRN

Clear

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Step 8 InvoicingInvoice optionsWe can provide your invoice electronically in a format to suit your needs. You can:

1. Receive a data file to manipulate how you wish

2. Choose to receive summary invoice data:

• Product by service by week, or• Product by service by day

3. Select how frequently you receive your invoice:

• Weekly• Bi-weekly• Monthly

Date Consignment Service Collection Delivery Customer Number Weight VAT Totalof Note Depot Postcode/ Reference of Kgs Code Charge

smetItopeDrebmuNnoitcelloC£

PARCEL07 JUL 023101468 NXTDAY 57.21S0.5101RTNIDAER

07.41S0.8101RTNIDAERYADTXN712533320LUJ7004.31S0.6170WCMAHBYADTXN505521030LUJ 80

101RTNIDAERYADTXN152361320LUJ80 5.0 S 12.7557.21S0.1101RTNIDAERYADTXN942361320LUJ01

10JUL 023163250 NXTDAY 57.21S0.1130RTNIDAEReulaVthgieWsmetI.snoCecivreStcudorP01.970.6266YAD TXENLECRAP

Please make cheques payable to Parceline and remit to the above address

VAT ANALYSIS

% TAVsecivreS/sdooG Total VAT Sub Total 79.10Standard Rated 79.10 17.50 13.84

––––––––––––––––––48.3101.97LATOT 48.31TAV

––––––––––––––––––Total Invoice 92.94

1PoN eciovnIECIVDA ECNATTIMER 2345678FROM: Account No OB1234

Invoice Date 07 AUG 08 Payment Due 07 SEP 08

TOTAL REMITTANCE £92.94

INVOICE Page 1 of 1Invoice No P12345678Account No OB1234Invoice Date 07 AUG 08Payment Due 07 SEP 08

VAT No.GB 385 1071 56

ABC Trading CompanyPurchase Ledger123 Any StreetAnytownAnywhereshireAB12 3CD

ABC Trading CompanyPurchase Ledger123 Any StreetAnytownAnywhereshireAB12 3CD

Telephone 020 7123 4567Contact N. E. BODY

Remittance advice thatshould be returned withyour cheque

DPD’s invoice number Your account number The date the invoice wasissued The date that paymentmust be received by DPD

Details of either the full delivery postcodedestination or DPD delivery depot

Invoice total to be remitted

Abbreviation of the collection depot

The service requirement foreach despatch

The date of parcel collection

Understanding your invoice

The consignment note number

Second to none service

Our relationship with customers takes the highest

priority, and we are committed to achieving

the highest levels of customer care.

More than 150 fully trained customer service agents

Secure online tracking of consignments

Our proactive account management ensures that

all accounts have a dedicated Account Manager

appropriate to their business needs.

We align key personnel in our organisation with yours:

Gives clear understanding of needs

Allows us to add value to our recommendations

Helps us quickly resolve any issues

Managing our relationship

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DPD Customer

Key Contact

Operations

Finance & Billing

Customer Services

IT

Key Contact

Operations

Finance & Billing

Customer Services

IT

Key Account Managers

Territo

ry A

ccou

nt M

anag

ers Customer C

are Advisors

S trategic Ac c ount Managers

Managing theRelationship

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Handover process

DPD places an equal importance on establishing and maintaining a close working

relationship with our customers.

That’s why we have a business handover process – a seamless transition of your

account from Sales to Account Management.

At the same time, we monitor customer expectations, ensuring that they fully understand

how to get the most out of our service.

Customer pulse

We consult regularly with our customers about their experiences of DPD. This is

done through our bi-annual Customer Satisfaction Survey as well as regular

customer focus groups and ad hoc online questionnaires. The feedback received is

used to improve the customer experience and to enhance our portfolio of existing

and new products and services.

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Be amazing every day!

Here at DPD, we’re awarding our employees for doing small yet amazing achievements.

Take a look at a few of our amazing people working at DPD...

To see out showcase of people and their achievements, why not visit www.dpd.co.uk/amazingawards

For more information on DPDcall 0845 9505 505

visit our website at www.dpd.co.uk or contact

‘Like’ us www.facebook.com/dpd.uk ‘Follow us @DPD_UK us via email: [email protected] DPD859 (09/08)

DPD has achieved ISO9001:2008 andISO14001:2009 approval