we are the champions - university of waterloo · pdf filewe are the champions: creating...
TRANSCRIPT
![Page 1: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/1.jpg)
We Are The Champions: Creating internal resources to drive your
lean efforts
Emily BetzProcess Improvement & Technology Coordinator
Bonnie Slykhuis Lean Consultant
![Page 2: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/2.jpg)
Benefits of Creating Internal Lean Champions
• Expand lean across the organization• Committed resources within departments• More timely process improvement• Expertise within the discipline/department to recognize and
capitalize on improvement opportunities• Professional development opportunity for individuals
We are in education, but are often the worst at educating our own
![Page 3: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/3.jpg)
Type & Alignment• Project based
– Helps lead project implementation– Project team member– Supervisor
• Part-time - occasional resource– Regional/Area staff available to help facilitate projects within and across departments– Selected by ability and interest or position– Department supervisors
• Full-time - committed to driving process improvement– Lean expert, has specialized training– Coordinates projects– Ensures institutional alignment
![Page 4: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/4.jpg)
Role of Your Lean Champion
• Service provider to departments, individuals, locations• Assist with project identification• Coordinate projects• Lead training/events• Act as a liaison between departments/work groups• Monitor progress• Communicate outcomes• Ensure project completion
![Page 5: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/5.jpg)
Possible Champion Structures
Lean Specialists
Dept. Lean Champions
Centralized Lean Specialist
Regional Lean Teams
Lean Specialist
Rotating Project Leads
Dept. Leadership
Lean Specialist
Steering Committee
Dept. Leadership
![Page 6: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/6.jpg)
First Year– workplacelean training– Facilitation training– Complete 2+ projects
On-going– Complete 2+ projects per year– Assist other champions
DMACC Dept. Champion Nomination Form
![Page 7: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/7.jpg)
Determine Required Skill Sets
• Facilitation skills• Lean knowledge• Problem solving skills• Technology skills• People skills• Motivators• Culture fit
![Page 8: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/8.jpg)
Filling Skill Gaps
• Attend Lean certification programs• Request to participate in area company Kaizen/Lean events• Hire or partner with a lean consultant• Participate in consortium or networking groups• Collaborate with others doing the same thing
![Page 9: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/9.jpg)
Keys to Training Champions
• Available curriculum that fits the culture• Follow a structured program• Opportunities to practice• Feedback on performance• Regular opportunities to use skills• Encouragement and freedom to try things (continuous
improvement)
![Page 10: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/10.jpg)
Basic Lean Simulation
(Purchased)
Lean Torch Simulation
![Page 11: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/11.jpg)
Curriculum Options• Purchase
– Vendors• www.theleanman.com• www.LEI.org• www.leangames.co.uk• others
– Other colleges• www.workplacelean.org• LHE conference friends
– Other industries
• Purchase & modify• Free Internet materials &
modify– www.leansimulations.org– YouTube
• Develop in-house• Hire curriculum developer
![Page 12: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/12.jpg)
LAUNCH: Process AnalysisPre-training (1 hour)Consultant and area leader meet to define the project scope
Training (12 hours)• Introduction to Lean• Determining value in your process• Understanding wastes• Basics of process mapping• Map Current State• Conduct process analysis (VA, NVA)• Application of lean tools• Creating the ideal state• Map Future State• Create implementation plan• Review issues & solutions• Review implementation best practices
Post-training • Facilitate progress review meetings• Assist in collecting project metrics• Final report out to senior leaders
“Highly recommended training to move institutions out of the dark ages and into the 21st century.”
![Page 13: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/13.jpg)
Our workplaceleanTrain-the-Trainer
1. Trainees attend a mapping basics session– Lean Process Mapping (8 hours)
2. Trainees participate in a process mapping project – Launch (12 hours)
3. Trainees attend a Train-the-Trainer session– Launch Train-the-Trainer (2 6- hour days)
4. Each pair of trainees will co-facilitate their first mapping project– Launch (12 hours)– Work with teams throughout project implementation– Trainers work team to present final project outcomes
![Page 14: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/14.jpg)
Our workplaceleanTrain-the-Trainer
5. Trainees attend trainer review/feedback session– Trainer Review (4 hours)– Customize own training curriculum
6. Each pair of trainees will co-facilitate their second mapping project– Launch (12 hours)– Work with teams throughout project implementation– Trainers work team to present final project outcomes
![Page 15: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/15.jpg)
Train-The-Trainer Sessions
Trainers team teach2 roles: FacilitatorElectronic Documenter
![Page 16: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/16.jpg)
![Page 17: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/17.jpg)
Positive Feedback From Participants
• Structured format• Complete and easy to use facilitator guide• No pressure to facilitate full session alone• Timely feedback• Support when difficulties arise• Confident and prepared to deliver after program
![Page 18: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/18.jpg)
Future Recommendations
• Training focusing on group dynamics—difficult participants• Time to personalize materials, stories, examples• More involvement and support from senior leaders• Leadership participation in program and projects
![Page 19: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/19.jpg)
A Tale of Two Cities, A College,And Their Champions
![Page 20: We Are The Champions - University of Waterloo · PDF fileWe Are The Champions: Creating internal resources to drive your lean efforts Emily Betz Process Improvement & Technology Coordinator](https://reader036.vdocuments.us/reader036/viewer/2022081323/5aa1c4e27f8b9a07758c1b74/html5/thumbnails/20.jpg)
Informal Lean Champions
Who are they?• People who suggest projects• Individuals developing and
practicing new skills• People with positional power
to help remove roadblocks
How do we grow them?• Individual training
opportunities• Individual recognition• Participation on teams• Institution building