PROACTIVE CREDIT MANAGEMENT

2 |

INDEX

International Presence

Key Numbers

Vision & Mission

Services

Credit Collection

Risk Management

Documents Management

Expertise

Operational Flow

Acquisition

Credit CRM

Audit & Consulting

Expertise

3

4

5

6

7

8

9

10

11

12

13

14

15

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COMPANY PROFILE INTERNATIONAL PRESENCE

La Difesa Switzerland

WCMG Luxembourg

WCM Poland

Order to cash Mngt.

Marocco

WCM Bulgaria

Groupe Abri France-Monaco

AT Slovenia & Croatia

WCMG ItalyI.B.E.

Spain

EUROGEC France

Centrik Belgium

The Working Capital Management Group

(WCMG), founded in Italy more than 25 years ago, is now one of the European leading companies in the

outsourcing of the “order to cash” process

OFFICES

Italy

France

Spain

Switzerland

Belgium

Slovenia

Bulgaria

Poland

Luxembourg

Morocco

Key Numbers

Services

Credit Collection

Risk Management

Documents Management

Expertise

Operational Flow

Acquisition

Credit CRM

Audit & Consulting

Expertise

4 |

• Allow our customers to concentrate on their “Core Business”.

• Working with our customers in Europe to focus them on their “core business” and using the differences among countries to gain competitive advantage.

• Assist our clients in the cycle of the active “Credit and Risk Management”,

• Proposing personalized services all over Europe, with the purpose to improve the payment delays and the cash flow of our clients.

WCMG added value

• WCMG services are designed to optimize the credit cycle in order to increase and protect the company’s value over time• WCMG focuses on its customers and anticipates their needs providing innovative services• WCMG is able to guarantee direct presence in 10 Countries

COMPANY PROFILE VISION & MISSION

VISION MISSION

5 |

• 23% compound annual growth rate (last 4 years)

• > € 3 Bn of credits under management

• 8.000+ Customers all over Europe

• 500.000+ positions under management

• 1.000+ people including employees and consultants

• 300 credit specialists

• 320 phone collectors

• 250 home collectors

• 300 foreign law firms partner of the Group

GROUP TURNOVER million €

COMPANY PROFILE KEY NUMBERSCOMPANY PROFILE VISION & MISSION

2008

3235

3842

45

2009 2010 2011 2012

CAGR

15%

THE STRUCTURE

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Audit & Consulting

Credit CRM

Credit collection & servicing of

performing portfolios

Acquisition and servicing of non

performing portfolios

Management of physical/electronic

documents and business

correspondence

COMPANY PROFILE SERVICES

Risk Management

6 |

7 |

• Portfolios analysis

• Insolvency prevention • Cask flow management

Risk ManagementAudit & Consulting

Management of physical/electronic documents and business correspondence{ }• Extrajudical and pre-legal credit management• Legal service

• Purchase without recourse of uncertain receivables

• Origination, due diligence e servicing of non performing loans

WCMG supports its customers in optimizing each phase of the credit cycle

SERVICES OPERATIONAL FLOW

Risk Management

Placing Order

Order management

Management pre-due date

Management recently fallen due

Management telephone / domicillary

Management of lawyer’s office Legal action

Credit CRM Extrajudicial service

Legal service

Credit CRM Credit Collection Non Performing Loans

Issuing of Invoice

Due date of invoice

Assignment of receivables without recourse

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Our risk management service includes the design, the development and the implementation of systems for risk prevention

SERVICES RISK MANAGEMENT

WCMG added value

• Customization of services according to client characteristics and market dynamics (timing, content and form)

• Support in the identification of suppliers and customers with whom to do or not to do business

• Integration of information with unofficial data by ensuring flexibility and precision in the quantification of the credit line amount

• real time risk assessment (online service)

• reliability and enforceability analysis integrated with unofficial data (off–line service)

• support to extrajudical and legal services

Activities performed:

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Our Credit CRM service is configured as a preventive action on credit management. It consists in a constant activity of invoices monitoring guaranteed by our customer care department

SERVICES CREDIT CRM

WCMG added value

• Design and set up of a service compliant with the Client internal processes

• Enhancement of customer relationships thanks to dedicated Customer managers

• Possibility to outsource administrative tasks transforming fixed costs into variable costs

• Days Sales Outstanding (DSO)• cash flows through the resolution

of the different types of claims before the invoice expiring date (taking care of business relationships)

• working capital

This service aims to optimize:

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SERVICES CREDIT COLLECTION & SERVICING OF PERFORMING PORTFOLIOS

• A professional dedicated to each phase

• In house legal business unit with qualified professionals

• Ability to ensure services across Europe thanks to the direct presence of affiliates

WCMG added value

Our Credit Collection service is structured in three possible phases:

• the extrajudical phase includes activities with increasing deterrence toward the debtor (up to home collection)

• the pre-legal phase provides a formal notice to the debtor to offer a last chance to close the debt position in pre-judicial

• The legal phase is activated ex-novo or in case of negative result of previous phases. We identify the most appropriate legal action and manage the eventual procedure

Activities performed:

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SERVICES ACQUISITION AND SERVICING OF NON PERFORMING PORTFOLIOS

• Relevant experience in the assessment and management of non-performing portfolios

• Cooperation with leading investment funds and sellers

• Rating Standard & Poors “as special servicer of asset-backed securities (ABS) receivables in Italy”

WCMG added value

The service is focused on financial and commercial non-performing portfolios (secured / unsecured) Our Credit Collection service is structured in three possible phases:

WCMG buys and manages:

• Bank or financial loans• tax credits and credits deriving

from bankruptcy• uncertain commercial

receivables

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SERVICES PHYSICAL/ELECTRONIC DOCUMENTS AND BUSINESS CORRESPONDENCE

• Customized solutions

• Optimization of costs by the outsourcing spaces equipped to be compliant with safety standards and data confidentiality

This service is able to meet the different needs coming from document management, from archiving to mailing

WCMG added value

• back office services• physical and electonic

management of documents• electronic storage• management of business

corrispondence

WCMG provides different services:

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SERVICES PHYSICAL/ELECTRONIC DOCUMENTS AND BUSINESS CORRESPONDENCE SERVICES AUDIT & CONSULTING

WCMG added valueWCMG added value

• Twenty years of experience in credit management

• Industry-specific expertise and European coverage

• Benchmarking with similar business and customer support in achieving the shared goals

The service comes from the capitalization of more than 20 years of experience with the aim of helping customers optimizing the process of credit management and supporting clients in the analysis of loan portfolio in case of securitization

• organization structure• client portfolio• processes related to risk

prevention and the billing cycle

• effective collection procedures and timing of credit

The service includes the analysis of:

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• For the major European institutions we manage receivables arising from loans, overdrafts and cards (debit and credit)

• Thanks to our expertise we provide auditing and consulting services that enable our customers to optimize their internal credit management process

• For leading companies we manage credits from premiums, franchise clauses and securities

• The dedicated team of credit collectors and a streamlined process allows us to obtain high performance in the early stage (phone collection phase)

• For leading financial companies we manage claims arising from special-purpose loans, revolving credit cards, personal loans and leasing

• Our performance is in line with the highest market standards thanks to dedicated call centers supported by an extensive network of consultants performing home collection activity

INDUSTRY EXPERTISE

Bank

Insurance

Financial companies

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• For leading European companies we perform mailing activities, customer care services and reminders management (inbound and outbound)

• The presence of a dedicated team for each project allowed us to reach high levels of specialization so as to identify the specificity of the credit management and maintaining high quality standards

• We handle claims from the extrajudical phase up to the legal phase with increasing deterrence actions and targeted solicitations

• Our service is able to support customers at various stages of the credit cycle starting from the solvency score test (on potential and active clients)

• We work with major industrial groups, services companies and wholesales• We support our customers in risk management assessment and we manage in

outsourcing the different stages of the credit cycle in order to optimize cash flows

INDUSTRY EXPERTISE

Industrial & Retail

Oil & Gas

Telco & Utilities

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54 avenue de la liberté L 1930 Luxembourg

Luxembourg

www.wcmg.lu

Phone : 00 352 27 62 961 Fax : 00 352 27 62 96 20

email: info@wcmg.luA BETTER WAY TO MANAGE CREDIT