wcl office of technology student it services korin munsterman director, office of technology august...
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WCL Office of Technology
Student IT Services
Korin MunstermanDirector, Office of Technology
August 2007
First Things First -Student Help Desk is on the 2d Floor of the Pence Law Library
8 am – 6 pm, Monday through [email protected] 202.274.4361Online Support Request form: http://
www.wcl.american.edu/techres/complab/trouble_ticket.cfm
Media Services (Audio-Visual) is located in Room [email protected] 202.274.4479
Web Staff can be reached at [email protected]
Where can you get training?Online Training –
www.wcl.american.edu/techres Online Training LinkLogin: [email protected] PW: 4801mass
Web Resources –
Class Noticeshttp://www.wcl.american.edu/registrar/coursesapp/notices/signup/add_all.cfm
Accommodated Studentshttps://www.wcl.american.edu/studentaffairs/accommodations/login.cfm
Outlines Databasewww.wcl.american.edu/sba/outline_databank/search_outlines.cfm
Judicial Clerkships Databasehttp://www.wcl.american.edu/ocs/ocsapp/clerkship_search2/index.cfm
Podcasting
WCL Podcasting & Webcasting – As of June 1, over 258,000+ downloads of Public Podcasts
53,000 downloads of Class Podcasts*(Available via Blackboard)
Podcasts of Interviews & Events - http://www.wcl.american.edu/podcasts/
Create a Custom Podcasthttp://www.wcl.american.edu/podcasts/
Webcasts: Total 437 Total Views: 15,000+ www.wcl.american.edu/techres/webcasts.cfm
OIT Services
Computer Lab – The primary student computer lab is on the 2d Floor of the Pence Law Library. If the Library is open, this lab is available.Help Desk Support hours are from 8:00 am to 6:00 pm,minimally.
Applications installed include: Word, Excel, Powerpoint, WordPerfect, Firefox, IE, Adobe Standard, DeepFreeze
Stand Alone – Resume Printer, Flatbed and Multipage Scanner
OIT Services
Website Development –
Web space is granted to every student organization through the WCL Office of Technology's Web team.
For detailed instructions, Student Organizations should visit:
http://intranet.wcl.american.edu/techres/website.cfm
OIT ServicesLoaner Laptops
Available at the Pence Law Library Circulation Desk
On Loan for 5 Days
Spare Power Adapters, USB Drives & Hubs, Network CablesAvailable at the Student Help Desk
Class Recording***Media Services will only record courses if
the request comes from the Instructor or the Dean of Student Affairs***
VHS Tapes are then available at the Circulation Desk for viewing in the library.***
OIT Services
Internet Kiosks – Lobby
5th Floor
6th Floor
Westlaw and Lexis Printing Availability –
2d Floor Pence Law Library
6th Floor – Room 615A Near the Law Review
OIT ServicesBlackboard – blackboard.american.edu
Course Management Software
Enrollment is Automated through AU Registration System. Listings can get long.Instructions on Blog how to clear list
Course Materials, Syllabi, Podcasts*, Documents, Slideshows, etc.
ExamSoft –
***WCL will NOT provide Windows laptops for Mac students
Windows Only – Unless have Mac with Boot CampOne Week pre-install and testing required
Prohibits access outside of the ExamSoft application.
OIT Services
Clean Access – Summer 2007What is it? Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions:
• Requires authentication to the network
• Validates whether the system connecting to the network meets the minimum security standards
• Quarantines the system until it meets the minimum security standards
• Provides access to the remediation sites
• Once the system is validated as “clean,” allows access to the network
OIT Services
Clean AccessWhy is WCL implementing it?
Each semester, student machines are introduced to the campus that potentially contain harmful viruses and malware.
During the first few days of every semester, worms and viruses attempt to spread to unpatched/vulnerable machines.
To protect the WCL network, we must insure that virus software and operating system critical updates/patches are current and maintained.
CCA – Effective for WCL to protect the networkSaves time for the UserProtects the User’s Computer
OIT Services
Clean AccessHow long do the validation checks take?
Typically, in pilots to date, the checks take between 15 and 30 seconds.
What can you in advance of WCL’s implementation to prepare?
Make sure your Operating System is Legal Apply all Updates and Patches Apply the latest AntiVirus updates and definitions
Questions???
