Working in partnership with

BioSweep North EastUnit 7 Royce Avenue, Cowpen Lane Industrial Estate, Billingham, TS23 4BX

T: 0800 071 5757 • W: www.biosweepnortheast.co.uk • E: info@biosweepnortheast.co.uk

Water Damage RestorationBioSweep North East has been appointed as a trusted partner by your insurance

company to provide water damage restoration services at your property.

With 16 years’ experience in the damage management industry, we understand that making a claim can be an incredibly stressful time and aim to restore your property

and / or contents as efficiently as possible.

By combining the latest technology, equipment and cleaning solutions, with a highly skilled team, we are equipped to provide a friendly, reliable, first-class service. Our team is trained to the highest possible industry standards, to assess damage and provide an effective remediation plan. This will mitigate any possible secondary damage and get your property back to its pre-incident state as quickly as possible.

Complete Property Restoration & Re-instatement Solutions

What Happens Next?Following the initial visit, we will report back to your insurer detailing the damage and repair works required. Once we have approval of necessary works, a field-based and office-based project manager will be assigned to your claim. They will then discuss your remediation programme, time scales and agree a start date to commence works.

A Trusted TeamWe are proud to make your claim process a little easier, by co-ordinating all trades required, and keeping you up to date throughout the project via your preferred communication method (email, text or telephone).

Excess CollectionUpon registering your claim, your insurance company will have notified you of any policy excess. If we have been instructed to collect this, we will request payment before works commence. Payments can be made via bank transfer, debit or credit card.

What Can You Do To Help?Please keep windows closed if requested to do so and keep children/pets away from any equipment. All equipment used is safe to run continuously, although it may be warm to touch. Where equipment is installed, please follow the instructions provided by BioSweep North East, switching off equipment may extend drying time and slow down the overall restoration time. We have invested in the latest energy-efficient and cost-effective drying equipment, however

During the restoration process we may:

• Extract / remove residual water

• Install energy-efficient drying and dehumidification equipment

• Recover and restore your contents

• Clean, decontaminate and sanitise

• Monitor the drying process

• Conduct electrical repairs and safety tests

Should you wish to discuss any aspect of your claim, please do not hesitate to contact our customer helpline on 0800 071 5757