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Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Department of Transportation
Washington StateEmployee EngagementSurvey
2017
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Table of Contents
Report Section Excel Tab Data QuestionsPage in PDF
2017 Ratings by Question Ratings
What are our 2017 survey results?How do our percent positive responses compare to the enterprise overall?
2
Employer of Choice Results WA Employer of Choice
What is our Employer of Choice score? How much progress did we make since last year and since 2013?
3
Spotlight on the Work Environment
Results WA Work Environment
What are the 2017 survey results for the rotating question on the work environment? 4
Spotlight on the Work Environment Demographics Work Envir Do the work environment scores differ by
demographic groups? 5
Trend of Positive Responses Trend (%) How do our results this year compare to our
results since 2013? 6
Positive Responses by Demographics Demographics (%) Were responses from groups in the agency
different from each other? 7
Trend of Averages Trend (Avg) How do our results this year compare to our results since 2013? 10
Average Response by Demographics Demographics (Avg) Were responses from groups in the agency
different from each other? 11
Statistics Report Statistics Report
How much did employees have a common response to a question? What are the percent negative responses? How many responses were missing?
14
Survey Results (Beginning in cell AG21) Where's our agency-added question data? (Excel Tab
Only)
Additional ResourcesWhom do we contact if we have questions about our survey report or data?
How did we do compared to others?What was going on during and before the survey that might explain the different scores?
Employee Engagement Problem Solving Guide
Employee Engagement Toolkit
[email protected]@ofm.wa.gov
Statewide and Small Agency Roll-up reports will be emailed in December 2017. The formal statewide report will be on hr.ofm.wa.gov in April 2018 and includes summary data by agency.
What tools are available to help us take action on our data?
1
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
2017 Ratings by Question 3211 Responses 46% Survey Response Rate
Department of Transportation
Average1) I have the opportunity to give input on decisions affecting my work. 3.7 63% 62%2) I receive the information I need to do my job effectively. 3.8 72% 72%3) I know how my work contributes to the goals of my agency. 4.1 79% 82%4) I know what is expected of me at work. 4.2 85% 87%5) I have opportunities at work to learn and grow. 3.6 60% 63%6) I have the tools and resources I need to do my job effectively. 3.9 73% 71%7) My supervisor treats me with dignity and respect. 4.3 85% 86%8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.7 61% 69%9) I receive recognition for a job well done. 3.3 50% 56%10) We are making improvements to make things better for our customers. 3.7 64% 66%11) A spirit of cooperation and teamwork exists in my work group. 3.8 70% 72%12) I know how my agency measures its success. 3.3 51% 57%13) My agency consistently demonstrates support for a diverse workforce. 4.0 74% 73%14) I receive clear information about changes being made within the agency. 3.3 49% 50%15) I am encouraged to come up with better ways of doing things. 3.5 56% 57%16) We use customer feedback to improve our work processes. 3.2 45% 48%17) People are treated fairly in my work group. 3.9 74% 72%18) At my job, I have the opportunity to make good use of my skills. 3.9 71% 72%19) In general, I'm satisfied with my job. 3.8 71% 72%20) I would recommend my agency as a great place to work. 3.7 63% 63%
Percent positive may not equal equal the sum of the graph's data labels for the percent "Almost Always or Always" and "Usually" due to rounding.
Enterprise Comparison
Percent Positive
24%
20%
40%
42%
28%
24%
59%
31%
20%
25%
32%
15%
37%
13%
26%
16%
38%
32%
29%
31%
39%
52%
40%
44%
33%
49%
26%
30%
30%
39%
39%
36%
38%
37%
30%
29%
36%
39%
41%
32%
22%
18%
13%
9%
21%
18%
8%
21%
25%
22%
16%
24%
15%
28%
23%
28%
12%
16%
18%
19%
10%
7%
5%
12%
5%
11%
15%
9%
8%
15%
6%
15%
12%
16%
8%
9%
8%
10%
7%
7%
10%
9%
8%
9%
10%
6%
8%
Almost Always or Always Usually Occasionally Seldom
Never or Almost Never
Percent Positive
2
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Employer of ChoiceDepartment of Transportation
20172016
Percent Positive
Overall Employer of Choice Score 63% 64% 1% n/a
Job Satisfaction
19) In general, I'm satisfied with my job. 68% 71% 3% 3%
20) I would recommend my agency as a great place to work. 59% 63% 4% n/a
Employee Engagement1) I have the opportunity to give input on decisions affecting my work. 61% 63% 2% 3%
3) I know how my work contributes to the goals of my agency. 78% 79% 1% -2%
5) I have opportunities at work to learn and grow. 57% 60% 3% 6%
11) A spirit of cooperation and teamwork exists in my work group. 70% 70% 0% 2%
15) I am encouraged to come up with better ways of doing things. 55% 56% 1% 2%
18) At my job, I have the opportunity to make good use of my skills. 70% 71% 1% n/a
Respect & Feedback
7) My supervisor treats me with dignity and respect. 84% 85% 1% 1%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 61% 61% 0% 1%
9) I receive recognition for a job well done. 47% 50% 3% 7%
Customer Value10) We are making improvements to make things better for our customers. 63% 64% 1% 0%
16) We use customer feedback to improve our work processes. 43% 45% 2% 2%
Percent Positive: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"2016 2017
Survey Response Count: 3491 3211Response Rate: 51% 46%
Four-year Change ('13 -'17)
One-year Change
('16 - '17)
64%
71%
63%
63%
79%
60%
70%
56%
71%
85%
61%
50%
64%
45%
63%
68%
59%
61%
78%
57%
70%
55%
70%
84%
61%
47%
63%
43%
3
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Satisfaction with the Work EnvironmentDepartment of Transportation
21) How satisfied are you with your current work environment?
AveragePercent Positve1
EnterpriseComparison
Flexibility 4.0 76% 72% 59%Mobility 3.3 46% 46% 41%Physical Space 3.4 53% 54%Technology 3.8 68% 65%Well-Being 3.4 53% 53%
Work Environment Component(5) Very Satisfied
(4) Satisfied
(3) Neutral
(2) Dissatisfied
(1) Very Dissatisfied
Doesn't Apply to My Position
No Response (missing)
Total(not including
missing)
Percent Negative3
Flexibility: the ability to adjust your scheduled hours as needed 1465 877 357 198 186 123 5 3206 12%
Mobility: the ability to work remotely from a variety of locations, such as your home or alternate work sites 647 548 715 361 327 598 15 3196 26%
Physical Space: the building, furniture, lighting, noise, variety of spaces for different work tasks (concentration space, collaboration space)
678 982 755 478 233 73 12 3199 23%
Technology: your work desktop computer, laptop, mobile phone, tablet, remote access, Wifi, collaboration tools
960 1192 579 295 131 45 9 3202 13%
Well-Being: how your work environment affects your physical, social and emotional health 639 1059 791 424 263 26 9 3202 22%
1Percent answering "Very Satisfied" or "Satisfied." Does not include missing data or "Doesn't Apply."2Average percent positve for all five components (flexibility, mobility, physical space, technology, and well-being). Does not include missing data or "Doesn't Apply."3Percent answering "Very Dissatisfied" or "Dissatisfied." Does not include missing data or "Doesn't Apply."
Work Environment Index2
Overall Satisfaction
Response Counts
59%
48%
25%
22%
30%
20%
28%
21%
31%
38%
33%
12%
28%
24%
18%
25%
6%
14%
15%
9%
13%
6%
13%
7%
8%
4
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Satisfaction with the Work Environment, by DemographicsDepartment of Transportation
All Area of the State Management State Employment Agency Employment
Easte
rn W
A
Grea
ter O
lympia
Are
a
Wes
tern W
A (o
utside
gr
eater
Olym
pia ar
ea)
No re
spon
se
Supe
rviso
r
Non-
supe
rviso
r
No re
spon
se
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Number Responses 654 1061 1481 15 1028 2167 16 202 265 258 369 608 1494 15 256 325 286 384 639 1305 16
Flexibility 76% 80% 73% 62% 83% 73% 25% 84% 79% 72% 70% 75% 77% 58% 81% 79% 71% 73% 75% 77% 58%Mobility 37% 57% 41% 22% 59% 39% 44% 54% 40% 38% 42% 48% 48% 11% 53% 43% 41% 44% 47% 46% 14%Physical Space 53% 56% 51% 31% 58% 51% 57% 66% 53% 48% 45% 51% 55% 54% 64% 54% 47% 46% 51% 55% 57%Technology 68% 74% 64% 36% 76% 65% 64% 72% 63% 62% 61% 70% 71% 38% 72% 64% 64% 61% 70% 71% 43%Well-Being 56% 58% 49% 43% 61% 50% 62% 73% 55% 54% 50% 49% 53% 57% 69% 58% 53% 50% 50% 52% 40%
For more information about "Building a Modern Work Environment," visit:https://ofm.wa.gov/facilities/building-modern-work-environment
1 If 10 or more responses, the percent who answered the question either "Very Satisfied" or "Satisfied."
53%
Percent Positive1
3211
76%46%53%68%
5
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Trend of Positive ResponsesDepartment of Transportation
2013 2014 2015 2016 2017Change from last survey
Number of all responses: 2888 3153 3360 3491 3211Response rate: 42% 46% 49% 51% 46% -5%
Positve Responses
1) I have the opportunity to give input on decisions affecting my work. 60% 57% 61% 61% 63% 2%
2) I receive the information I need to do my job effectively. 75% 71% 74% 72% 72% 0%
3) I know how my work contributes to the goals of my agency. 81% 77% 78% 78% 79% 1%
4) I know what is expected of me at work. 87% 86% 86% 86% 85% -1%
5) I have opportunities at work to learn and grow. 54% 49% 54% 57% 60% 3%
6) I have the tools and resources I need to do my job effectively. 75% 72% 75% 73% 73% 0%
7) My supervisor treats me with dignity and respect. 84% 83% 84% 84% 85% 1%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 60% 60% 60% 61% 61% 0%
9) I receive recognition for a job well done. 43% 42% 46% 47% 50% 3%
10) We are making improvements to make things better for our customers. 64% 59% 64% 63% 64% 1%
11) A spirit of cooperation and teamwork exists in my work group. 68% 66% 69% 70% 70% 0%
12) I know how my agency measures its success. 50% 46% 49% 50% 51% 1%
13) My agency consistently demonstrates support for a diverse workforce. 74% 70% 72% 72% 74% 2%
14) I receive clear information about changes being made within the agency. 42% 41% 43% 44% 49% 5%
15) I am encouraged to come up with better ways of doing things. 54% 52% 55% 55% 56% 1%
16) We use customer feedback to improve our work processes. 43% 40% 42% 43% 45% 2%
17) People are treated fairly in my work group. n/a n/a n/a 74% 74% 0%
18) At my job, I have the opportunity to make good use of my skills. n/a n/a n/a 70% 71% 1%
19) In general, I'm satisfied with my job. 68% 65% 70% 68% 71% 3%
20) I would recommend my agency as a great place to work. n/a n/a n/a 59% 63% 4%
Positive Responses: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"
6
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Percent Positive by DemographicsDepartment of Transportation
All Area of the State Management
Easte
rn W
A
Grea
ter O
lympia
Are
a
Wes
tern W
A (o
utside
gr
eater
Olym
pia ar
ea)
No re
spon
se
Supe
rviso
r
Non-
supe
rviso
r
No re
spon
se
Number of all responses 654 1061 1481 15 1028 2167 16
1) I have the opportunity to give input on decisions affecting my work. 64% 69% 59% 33% 77% 56% 25%
2) I receive the information I need to do my job effectively. 71% 77% 69% 53% 80% 69% 44%
3) I know how my work contributes to the goals of my agency. 75% 83% 79% 69% 87% 76% 57%
4) I know what is expected of me at work. 85% 86% 85% 77% 88% 84% 64%
5) I have opportunities at work to learn and grow. 61% 64% 57% 58% 70% 55% 62%
6) I have the tools and resources I need to do my job effectively. 72% 77% 71% 67% 76% 72% 46%
7) My supervisor treats me with dignity and respect. 83% 87% 84% 80% 88% 83% 67%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 62% 66% 58% 53% 63% 60% 47%
9) I receive recognition for a job well done. 48% 56% 47% 33% 54% 48% 31%10) We are making improvements to make things better for our customers. 62% 72% 61% 33% 72% 61% 47%
11) A spirit of cooperation and teamwork exists in my work group. 69% 76% 68% 57% 83% 65% 43%
12) I know how my agency measures its success. 51% 57% 48% 38% 58% 48% 43%
13) My agency consistently demonstrates support for a diverse workforce. 71% 80% 72% 58% 83% 70% 43%
14) I receive clear information about changes being made within the agency. 46% 57% 45% 38% 56% 46% 36%
15) I am encouraged to come up with better ways of doing things. 53% 65% 51% 31% 67% 51% 14%
16) We use customer feedback to improve our work processes. 42% 55% 39% 38% 53% 42% 50%
17) People are treated fairly in my work group. 73% 79% 72% 64% 84% 70% 40%
18) At my job, I have the opportunity to make good use of my skills. 69% 76% 68% 73% 82% 66% 62%
19) In general, I'm satisfied with my job. 72% 73% 68% 64% 78% 67% 45%
20) I would recommend my agency as a great place to work. 63% 70% 57% 50% 70% 60% 42%
If 10 or more responses, the percent who answered the question either "4 = Usually" or "5 - Almost Always or Always"
71%
71%
63%
60%
74%
73%
85%
61%
50%
64%
70%
51%
74%
49%
56%
45%
3211
63%
72%
79%
85%
7
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Demographics: Positive Responses (continued)Department of Transportation
State Employment
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Number of all responses 202 265 258 369 608 1494 15
1) I have the opportunity to give input on decisions affecting my work. 65% 65% 58% 60% 61% 65% 43%
2) I receive the information I need to do my job effectively. 76% 70% 70% 69% 71% 74% 67%
3) I know how my work contributes to the goals of my agency. 87% 85% 79% 77% 77% 79% 83%
4) I know what is expected of me at work. 84% 84% 84% 86% 86% 86% 75%
5) I have opportunities at work to learn and grow. 84% 68% 62% 59% 53% 59% 64%
6) I have the tools and resources I need to do my job effectively. 80% 72% 72% 70% 71% 75% 73%
7) My supervisor treats me with dignity and respect. 90% 89% 87% 82% 85% 84% 64%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 72% 68% 66% 60% 62% 58% 57%
9) I receive recognition for a job well done. 69% 63% 56% 52% 48% 44% 43%10) We are making improvements to make things better for our customers. 76% 67% 63% 64% 62% 64% 50%
11) A spirit of cooperation and teamwork exists in my work group. 77% 71% 66% 66% 67% 73% 54%
12) I know how my agency measures its success. 57% 51% 52% 51% 49% 52% 58%
13) My agency consistently demonstrates support for a diverse workforce. 83% 72% 75% 74% 70% 75% 67%
14) I receive clear information about changes being made within the agency. 68% 48% 52% 49% 45% 48% 50%
15) I am encouraged to come up with better ways of doing things. 66% 59% 56% 57% 51% 56% 31%
16) We use customer feedback to improve our work processes. 53% 48% 42% 45% 41% 46% 50%
17) People are treated fairly in my work group. 89% 76% 75% 71% 71% 74% 67%
18) At my job, I have the opportunity to make good use of my skills. 79% 71% 65% 67% 68% 73% 62%
19) In general, I'm satisfied with my job. 81% 72% 71% 70% 68% 70% 60%
20) I would recommend my agency as a great place to work. 82% 71% 67% 62% 58% 60% 50%
If 10 or more responses, the percent who answered the question either "4 = Usually" or "5 - Almost Always or Always"
8
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Demographics: Positive Responses (continued)Department of Transportation
Agency Employment
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Number of all responses 256 325 286 384 639 1305 16
1) I have the opportunity to give input on decisions affecting my work. 64% 67% 53% 61% 63% 64% 33%
2) I receive the information I need to do my job effectively. 75% 74% 69% 71% 70% 74% 50%
3) I know how my work contributes to the goals of my agency. 88% 85% 77% 76% 78% 79% 77%
4) I know what is expected of me at work. 83% 86% 83% 85% 85% 86% 85%
5) I have opportunities at work to learn and grow. 82% 70% 60% 57% 53% 58% 50%
6) I have the tools and resources I need to do my job effectively. 78% 75% 72% 70% 71% 74% 58%
7) My supervisor treats me with dignity and respect. 91% 89% 85% 83% 84% 84% 50%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 71% 70% 63% 61% 62% 57% 43%
9) I receive recognition for a job well done. 66% 65% 55% 52% 45% 44% 27%10) We are making improvements to make things better for our customers. 74% 70% 62% 63% 63% 63% 53%
11) A spirit of cooperation and teamwork exists in my work group. 77% 74% 64% 66% 68% 73% 38%
12) I know how my agency measures its success. 55% 57% 49% 50% 50% 51% 54%
13) My agency consistently demonstrates support for a diverse workforce. 82% 74% 73% 73% 70% 75% 62%
14) I receive clear information about changes being made within the agency. 65% 52% 50% 49% 46% 48% 38%
15) I am encouraged to come up with better ways of doing things. 65% 62% 55% 56% 52% 55% 29%
16) We use customer feedback to improve our work processes. 51% 51% 40% 44% 44% 45% 58%
17) People are treated fairly in my work group. 88% 78% 73% 71% 71% 74% 62%
18) At my job, I have the opportunity to make good use of my skills. 75% 73% 64% 66% 69% 73% 64%
19) In general, I'm satisfied with my job. 79% 75% 69% 67% 68% 70% 58%
20) I would recommend my agency as a great place to work. 80% 75% 63% 59% 58% 60% 42%
If 10 or more responses, the percent who answered the question either "4 = Usually" or "5 - Almost Always or Always"
9
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Trend of AveragesDepartment of Transportation
2013 2014 2015 2016 2017
Change from last survey
Number of all responses: 2888 3153 3360 3491 3211Response rate: 42% 46% 49% 51% 46% -5%
1) I have the opportunity to give input on decisions affecting my work. 3.6 3.5 3.6 3.6 3.7 0.1
2) I receive the information I need to do my job effectively. 3.9 3.8 3.9 3.8 3.8 0.0
3) I know how my work contributes to the goals of my agency. 4.1 4.0 4.0 4.0 4.1 0.1
4) I know what is expected of me at work. 4.3 4.2 4.3 4.2 4.2 0.0
5) I have opportunities at work to learn and grow. 3.4 3.4 3.5 3.5 3.6 0.1
6) I have the tools and resources I need to do my job effectively. 3.9 3.8 3.9 3.8 3.9 0.1
7) My supervisor treats me with dignity and respect. 4.3 4.3 4.3 4.3 4.3 0.08) My supervisor gives me ongoing feedback that helps me improve my performance. 3.6 3.6 3.7 3.7 3.7 0.0
9) I receive recognition for a job well done. 3.2 3.2 3.3 3.3 3.3 0.0
10) We are making improvements to make things better for our customers. 3.7 3.6 3.7 3.7 3.7 0.0
11) A spirit of cooperation and teamwork exists in my work group. 3.8 3.7 3.8 3.8 3.8 0.0
12) I know how my agency measures its success. 3.3 3.2 3.3 3.3 3.3 0.0
13) My agency consistently demonstrates support for a diverse workforce. 4.0 3.8 3.9 3.9 4.0 0.1
14) I receive clear information about changes being made within the agency. 3.1 3.1 3.2 3.2 3.3 0.1
15) I am encouraged to come up with better ways of doing things. 3.5 3.4 3.5 3.5 3.5 0.0
16) We use customer feedback to improve our work processes. 3.2 3.1 3.2 3.2 3.2 0.0
17) People are treated fairly in my work group. n/a n/a n/a 3.9 3.9 0.0
18) At my job, I have the opportunity to make good use of my skills. n/a n/a n/a 3.8 3.9 0.1
19) In general, I'm satisfied with my job. 3.8 3.7 3.8 3.8 3.8 0.0
20) I would recommend my agency as a great place to work. n/a n/a n/a 3.6 3.7 0.1
Average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always
10
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Average Response by DemographicsDepartment of Transportation
All Area of the State Management
Easte
rn W
A
Grea
ter O
lympia
Are
a
Wes
tern W
A (o
utside
gr
eater
Olym
pia ar
ea)
No re
spon
se
Supe
rviso
r
Non-
supe
rviso
r
No re
spon
se
Number of all responses 654 1061 1481 15 1028 2167 16
1) I have the opportunity to give input on decisions affecting my work. 3.7 3.8 3.6 3.3 4.0 3.5 2.9
2) I receive the information I need to do my job effectively. 3.8 3.9 3.7 3.8 3.9 3.7 3.4
3) I know how my work contributes to the goals of my agency. 3.9 4.2 4.1 3.8 4.3 4.0 3.6
4) I know what is expected of me at work. 4.1 4.3 4.2 4.2 4.3 4.2 3.7
5) I have opportunities at work to learn and grow. 3.6 3.8 3.5 3.5 3.9 3.5 3.5
6) I have the tools and resources I need to do my job effectively. 3.8 4.0 3.8 3.9 3.9 3.8 3.3
7) My supervisor treats me with dignity and respect. 4.3 4.4 4.3 4.3 4.5 4.3 3.9
8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.6 3.8 3.6 3.8 3.7 3.6 3.4
9) I receive recognition for a job well done. 3.3 3.5 3.2 3.0 3.4 3.3 2.9
10) We are making improvements to make things better for our customers. 3.6 3.9 3.6 3.2 3.9 3.6 3.3
11) A spirit of cooperation and teamwork exists in my work group. 3.8 4.0 3.8 3.5 4.1 3.7 3.3
12) I know how my agency measures its success. 3.3 3.5 3.2 3.0 3.5 3.2 3.1
13) My agency consistently demonstrates support for a diverse workforce. 3.9 4.1 3.9 3.5 4.2 3.9 3.4
14) I receive clear information about changes being made within the agency. 3.2 3.5 3.2 3.1 3.5 3.2 3.1
15) I am encouraged to come up with better ways of doing things. 3.4 3.8 3.4 3.1 3.8 3.4 2.7
16) We use customer feedback to improve our work processes. 3.2 3.5 3.1 3.1 3.5 3.1 3.2
17) People are treated fairly in my work group. 3.9 4.1 3.9 3.8 4.2 3.8 3.5
18) At my job, I have the opportunity to make good use of my skills. 3.8 4.0 3.8 3.9 4.1 3.7 3.5
19) In general, I'm satisfied with my job. 3.8 3.9 3.8 3.7 4.0 3.8 3.3
20) I would recommend my agency as a great place to work. 3.6 3.9 3.5 3.3 3.9 3.6 3.0
3.7
3.9
3.8
3.7
3.9
3.2
3.8
3.3
4.0
3.3
3.5
3211
3.7
3.8
4.1
4.2
3.9
4.3
3.7
3.3
3.6
11
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Demographics: Average ResponseDepartment of Transportation (continued)
State Employment
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Number of all responses 202 265 258 369 608 1494 15
1) I have the opportunity to give input on decisions affecting my work. 3.8 3.7 3.6 3.7 3.6 3.7 3.4
2) I receive the information I need to do my job effectively. 3.9 3.8 3.8 3.8 3.7 3.8 4.0
3) I know how my work contributes to the goals of my agency. 4.4 4.2 4.1 4.0 4.0 4.1 4.3
4) I know what is expected of me at work. 4.3 4.2 4.2 4.1 4.2 4.2 4.2
5) I have opportunities at work to learn and grow. 4.3 3.8 3.7 3.6 3.4 3.6 3.9
6) I have the tools and resources I need to do my job effectively. 4.1 3.8 3.9 3.8 3.8 3.9 3.9
7) My supervisor treats me with dignity and respect. 4.6 4.5 4.4 4.3 4.3 4.3 4.1
8) My supervisor gives me ongoing feedback that helps me improve my performance. 4.0 3.8 3.8 3.7 3.6 3.6 3.6
9) I receive recognition for a job well done. 3.9 3.7 3.5 3.4 3.3 3.2 2.9
10) We are making improvements to make things better for our customers. 4.0 3.8 3.8 3.7 3.6 3.7 3.4
11) A spirit of cooperation and teamwork exists in my work group. 4.1 3.9 3.7 3.8 3.7 3.9 3.6
12) I know how my agency measures its success. 3.6 3.3 3.3 3.2 3.3 3.4 3.7
13) My agency consistently demonstrates support for a diverse workforce. 4.2 4.0 4.0 3.9 3.9 4.0 3.8
14) I receive clear information about changes being made within the agency. 3.7 3.4 3.3 3.3 3.2 3.3 3.5
15) I am encouraged to come up with better ways of doing things. 3.8 3.6 3.5 3.5 3.4 3.5 2.8
16) We use customer feedback to improve our work processes. 3.5 3.3 3.2 3.2 3.1 3.3 3.2
17) People are treated fairly in my work group. 4.4 4.0 4.0 3.9 3.8 3.9 4.0
18) At my job, I have the opportunity to make good use of my skills. 4.1 3.9 3.8 3.8 3.8 3.9 3.7
19) In general, I'm satisfied with my job. 4.2 3.9 3.9 3.8 3.7 3.8 3.8
20) I would recommend my agency as a great place to work. 4.3 3.9 3.8 3.6 3.5 3.6 3.5
12
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Demographics: Average ResponseDepartment of Transportation (continued)
Agency Employment
Less
than
1 ye
ar
1 to 2
year
s
3 to 5
year
s
6 to 1
0 yea
rs
11 to
15 ye
ars
16 or
mor
e yea
rs
No re
spon
se
Number of all responses 256 325 286 384 639 1305 16
1) I have the opportunity to give input on decisions affecting my work. 3.7 3.8 3.5 3.7 3.6 3.7 3.1
2) I receive the information I need to do my job effectively. 3.9 3.9 3.7 3.8 3.7 3.8 3.6
3) I know how my work contributes to the goals of my agency. 4.3 4.2 4.0 4.0 4.0 4.1 4.2
4) I know what is expected of me at work. 4.2 4.2 4.2 4.2 4.1 4.2 4.3
5) I have opportunities at work to learn and grow. 4.2 3.9 3.6 3.5 3.4 3.6 3.5
6) I have the tools and resources I need to do my job effectively. 4.1 3.9 3.8 3.8 3.8 3.9 3.6
7) My supervisor treats me with dignity and respect. 4.6 4.5 4.3 4.3 4.3 4.3 3.8
8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.9 3.9 3.7 3.6 3.6 3.6 3.5
9) I receive recognition for a job well done. 3.8 3.8 3.4 3.4 3.3 3.2 2.7
10) We are making improvements to make things better for our customers. 4.0 3.9 3.7 3.7 3.7 3.7 3.3
11) A spirit of cooperation and teamwork exists in my work group. 4.1 4.0 3.6 3.7 3.7 3.9 3.4
12) I know how my agency measures its success. 3.5 3.4 3.2 3.2 3.3 3.3 3.5
13) My agency consistently demonstrates support for a diverse workforce. 4.2 4.0 3.9 3.9 3.9 4.0 3.8
14) I receive clear information about changes being made within the agency. 3.7 3.4 3.2 3.3 3.2 3.3 3.3
15) I am encouraged to come up with better ways of doing things. 3.8 3.7 3.4 3.5 3.5 3.5 2.7
16) We use customer feedback to improve our work processes. 3.5 3.4 3.1 3.2 3.2 3.3 3.6
17) People are treated fairly in my work group. 4.3 4.0 3.9 3.8 3.8 3.9 3.8
18) At my job, I have the opportunity to make good use of my skills. 4.0 4.0 3.8 3.7 3.8 3.9 3.7
19) In general, I'm satisfied with my job. 4.1 4.0 3.8 3.7 3.7 3.8 3.8
20) I would recommend my agency as a great place to work. 4.2 4.0 3.7 3.5 3.6 3.6 3.4
13
2017 Washington State Employee Engagement Survey
Report prepared by the Washington State OFM, State Human Resources Division, December 2017
Statistics ReportDepartment of Transportation 3211 Survey Responses 46% Response Rate
(1) Never or Almost Never
(2) Seldom
(3) Occasionally
(4) Usually
(5) Almost Always or
Always
No Response (missing)
Total Responses
(not missing)Percent Positive1
Percent Negative2 Average
Standard Deviation3
1) I have the opportunity to give input on decisions affecting my work. 162 312 720 1254 762 1 3210 63% 15% 3.7 1.092) I receive the information I need to do my job effectively. 86 212 590 1668 648 7 3204 72% 9% 3.8 0.923) I know how my work contributes to the goals of my agency. 86 174 400 1265 1275 11 3200 79% 8% 4.1 0.994) I know what is expected of me at work. 64 116 286 1399 1339 7 3204 85% 6% 4.2 0.895) I have opportunities at work to learn and grow. 225 379 667 1043 886 11 3200 60% 19% 3.6 1.206) I have the tools and resources I need to do my job effectively. 110 167 579 1562 779 14 3197 73% 9% 3.9 0.967) My supervisor treats me with dignity and respect. 117 105 264 815 1895 15 3196 85% 7% 4.3 1.018) My supervisor gives me ongoing feedback that helps me improve my performance. 227 358 656 965 993 12 3199 61% 18% 3.7 1.229) I receive recognition for a job well done. 318 494 794 945 651 9 3202 50% 25% 3.3 1.2410) We are making improvements to make things better for our customers. 144 282 709 1249 805 22 3189 64% 13% 3.7 1.0711) A spirit of cooperation and teamwork exists in my work group. 178 241 527 1246 1011 8 3203 70% 13% 3.8 1.1212) I know how my agency measures its success. 289 481 781 1160 483 17 3194 51% 24% 3.3 1.1713) My agency consistently demonstrates support for a diverse workforce. 142 197 488 1197 1166 21 3190 74% 11% 4.0 1.0814) I receive clear information about changes being made within the agency. 246 485 891 1177 401 11 3200 49% 23% 3.3 1.1115) I am encouraged to come up with better ways of doing things. 280 397 731 967 824 12 3199 56% 21% 3.5 1.2416) We use customer feedback to improve our work processes. 332 508 902 919 523 27 3184 45% 26% 3.2 1.2117) People are treated fairly in my work group. 178 243 398 1155 1216 21 3190 74% 13% 3.9 1.1418) At my job, I have the opportunity to make good use of my skills. 138 273 520 1231 1034 15 3196 71% 13% 3.9 1.0919) In general, I'm satisfied with my job. 132 251 561 1321 936 10 3201 71% 12% 3.8 1.0620) I would recommend my agency as a great place to work. 268 308 613 1029 978 15 3196 63% 18% 3.7 1.06
3Standard Deviation is a measure used to describe the variation in a dataset. A value close to zero indicates the data points in the set cluster around the mean (average), while a higher value indicates greater dispersion in the dataset.
1Percent answering "4 - Usually" or "5 - Almost Always or Always." Does not include missing data.
Number of Responses
Survey Question
2Percent answering "1 - Never or Almost Never" or "2 - Seldom." Does not include missing data.
Summary Measures (excluding missing data)
14