warranty information overview - toyota nz · toyota care warranties extend the cover on the hybrid...
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Your Coverage Overview
This summary is designed to give an overview of Toyota New Zealand’s warranty products only and does not constitute our full warranty policy statement. More information on coverage and eligibility is available from your local Toyota Store or visit www.toyota.co.nz/warranty. A pre-inspection and verification of service history may be required.
1. Upgrade only applicable on Toyota Certified vehicles.2. Only available on new Toyota vehicles purchased pre 1 April 2018. Eligibility criteria applies.
Expendable/Maintenance Items
Audio Systems
Video & Navigation Systems
Interior Trim/Upholstery
Exterior Body/Trim/Glass
Suspension
Supplementary Restraint System
Seats & Base
Exhaust Systems
Hybrid System/HV Battery
Air Conditioning
Steering Components
Fuel System
Turbo/Supercharger
Manual Transmission/Clutch
Automatic Transmission & CVT
Transfer Box (4WD)
Driveshaft
Differential
Braking System
Electrical Components
Engine
Engine Management System
Cooling System
NEW VEHICLEWARRANTIES
PRODUCT COVERAGE Comprehensive Cover Partial Cover No Cover
USED VEHICLE WARRANTIES
QUOTE (incl GST)
12mth
24mth
36mth
48mth
CLAIM EXCESS
CLAIM MAXIMUM
QUOTE
N/A
2$
N/A
N/A
$0
unlimited
QUOTE
$ (upgrade)
$ (upgrade1)
$ (upgrade1)
$ (upgrade1)
$0 $0
unlimited $6,900
QUOTE
$
$
$
$
$0 $150 $250
$6,900
WIO
3 · J
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ry 2
019
· 2,0
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MO
Q50
Store Name: Contact Name: Phone No.:
Ask your local Toyota Store for more information or visit www.toyota.co.nz/warranty
We believe inworking together.
Warranty InformationOverview
All new vehicles sold by our Authorised Toyota Network come with a comprehensive manufacturers New Vehicle Warranty offering you reassurance and security with your new vehicle.
Peace of mind is guaranteed with generous coverage benefits that cover thousands of working parts in your vehicle when you purchase one of our Toyota Care Extended warranties.
1. Includes all used vehicles registered in New Zealand new or imported from Japan and Australia. Privately imported vehicles from other countries not eligible.
2. Vehicles over 3,500kg gross weight not eligible.3. Vehicles imported as ‘statutory write-off’ or ‘accident damaged’ in country of origin not eligible.4. Excludes all other marque of vehicle that retails new for >$200,000, or travelling >40,000km/year; or used for business purposes.5. Vehicles built by European manufacturers regardless of location.6. High Performance vehicles are categorised as vehicles with a Power to Tare Mass Ratio (PMR) greater than 130kW/tonne.7. Includes other vehicle marques not already included under the European & High Performance Warranty.8. Hybrid and Plug In Hybrid Electric Vehicles by all non-Toyota marques are not covered.9. Excludes vehicles which are eligible for the Toyota Care Business High Use Warranty.10. Includes; but not limited to vehicles used for – taxi, uber, rental, courier, security and other vehicles intended for business use, owned by
a GST registered business and travelling more than 40,000km per year.11. Claiming is conditional on complete service/maintenance history being supplied by the owner at time of claim, having been completed
at an Authorised Toyota Store or Service Agent.12. Vehicles odometer at commencement of warranty period, determines excess on Toyota and non-Toyota vehicles.13. Unlimited kilometres within the warranty time period.14. Warranty is valid for 50,000km or 12 months, whichever occurs first from commencement odometer and date, up to maximum of
200,000km or 48 months.15. All monetary amounts shown are maximums and include GST.16. Non-Toyota vehicles older than 15 years of age are not eligible.17. Excludes all Lexus Vehicles as the vehicle may be eligible for a Lexus Used Vehicle Warranty.
New Vehicle Warranty Information Used Vehicle Warranty Information
Toyota Backed All Toyota Care warranties are fully backed by Toyota New Zealand and supported by Authorised Toyota Stores throughout New Zealand. Toyota’s customer focus and financial stability makes for a superior warranty experience.
Toyota Hybrid Batteries Warranty on Hybrid vehicles first registered in New Zealand includes the transfer of the balance of the New Vehicle Hybrid Warranty up to 160,000kms or 8 years8 where applicable. Toyota Care Warranties extend the cover on the Hybrid Battery for the duration of the Used Vehicle Warranty on NZ new and imported Toyota vehicles.
Toyota Genuine Parts Toyota Genuine Parts are used by Toyota Stores for all warranty repairs. Toyota Genuine Parts have beendesigned specifically for your Toyota and are manufactured and tested to the highest standards by Toyota.
Toyota Quality Service Toyota Warranty repairs are carried out by Toyota Trained Technicians who have immediate access to the latest service repair information and advanced diagnostic equipment.
Fully Transferable Toyota Care warranties are fully transferable to the next owner. Toyota Care Extended Warranties purchased (in addition to standard New and Signature Class Warranties) are refundable providing no claims have ever been paid.
Roadside Assistance & Breakdown Benefits Platinum and Toyota Care Used Vehicle warranties include 24 hour AA Roadservice, which includes callouts for flat tyres, battery, lockout, fuel and towing to the nearest Toyota Store. Additional vehicle towing and accommodation/rental vehicle allowances are also included.
Ask your local Toyota Store for more information or visit www.toyota.co.nz/warrantyAsk your local Toyota Store for more information or visit www.toyota.co.nz/warranty
NEW VEHICLE WARRANTIES
TOYOTA CARE USED VEHICLE WARRANTIES
NEW VEHICLE TOYOTAIncluded with all
New Zealand New Toyota Vehicles
PLATINUMExtends New Vehicle
Warranty by 50,000km or 2yrs1
ELIGIBILITY 2
New Zealand New Toyota Vehicles
Service Advantage 8
FEATURES
Duration (km)
Time Coverage (years)
No Excess
No Claim Maximum
Fully Transferable
Full High Voltage Hybrid System Coverage 4
Toyota Genuine Parts Guaranteed
Toyota Quality Service
Toyota Care Roadside Assistance
Accommodation and/or Rental Vehicle3
ELIGIBILITY CRITERIA 1, 2, 3
Toyota Models <160,000km
Toyota High Use Models <160,000km 10
Toyota Models >160,000km -225,000km
European Marques <160,000km 4, 5, 16
High Performance Models <160,000km 4, 6, 16
All Other Marques <225,000km 4, 7, 16, 17
BENEFITS
Unlimited Kilometres 13
Toyota Hybrid System Coverage 8
Toyota Care Roadside Assistance
Fully Transferable
Toyota Genuine Parts
Toyota Quality Service
Additional Tow Allowances 5
Accommodation and/or Rental Vehicle 5
Automatic at first Registration in New Zealand
Upgrade from the New Vehicle Warranty <100,000km or 3yrs5
European & High Performance 5, 6
Toyota CareUsed Vehicle
Warranty
BusinessHigh Use
4
4
4 4 9 -
4 11
4
47
100,000km or 3yrs1
3
$600
150,000km or 5yrs1
Total 5
$1,000
4
4 4 4 4
4
4
✘6
✘ 4 - ✘
✘
4
4
4
4
4
4 4 - 4
4
4 4 4 4
$300 $300 $300 $300
4
$600 $600 $600 ✘
4
4 4 4 44
4 4 ✘ 44
4 4 4 ✘ 14
- - 4 -
-
-
-
-
4 -
- 4 -
-
-
CLAIM EXCESS12
$0
$150
$150
$250
$250
$250
1. Kilometre or time expiry – whichever occurs first under normal operating conditions.2. Claiming is conditional on complete service/maintenance history being supplied by the owner at time of claim.3. All monetary amounts shown are maximums and include GST.4. New Vehicle High Voltage Hybrid System Warranty is 160,000km or 8 years, whichever occurs first under normal
operating conditions.5. Upgrade available for purchase on New Zealand new vehicles first registered before 1 April 2018, less than
100,000km or 3 years (whichever occurs first) from first registration and a full service history.6. Tow to Authorised Toyota Stores only.7. Validated and maintained active on vehicles with full and accurate servicing from new. Only available on new
Toyota vehicles sold by an Authorised Toyota Store post 1 April 2018.8. Excludes TNZ nationally negotiated government and rental sales, Lexus and used vehicles.