warranty coverage at a glance - dodge coverage at a glance ... the cummins diesel engine warranty...

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DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty: All Panels

Outer Panels

Cummins Diesel Engine ComponentsLimited Warranty

Federal Emission Warranty - Heavy DutyDiesel - Specified Components

5.9L Federal Engine Emission Warranty

6.7L Federal Vehicle Emisison Warranty

California Emission Warranty - Medium DutyDiesel - Short Term

California Emission Warranty - SpecifiedComponents - Medium Duty DieselLong Term

Noise Emission Warranty - Heavy Duty

WARRANTY COVERAGE AT A GLANCE

© 2006 DaimlerChrysler Corporation

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TABLE OF CONTENTS

1. Your Legal Rights UnderThese Limited Warranties . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under DaimlerChrysler's Warranties2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 52.2 Cummins 5.9L & 6.7L Diesel Engine

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.3 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 92.4 Restraint System Limited Warranty . . . . . . . 10

3. What’s Not Covered3.1 Modifications Not Covered. . . . . . . . . . . . . 113.2 Environmental Factors Not Covered . . . . . . 123.3 Maintenance Costs Not Covered. . . . . . . . . . 12

3.4 Racing Not Covered . . . . . . . . . . . . . . . 133.5 Certain Kinds of Corrosion

Not Covered . . . . . . . . . . . . . . . . . . . . . . . .133.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .143.7 Total Loss, Salvage, Junk, or Scrap

Trucks Not Covered. . . . . . . . . . . . . . . . . . . . . . 153.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .15

4. Other Terms of Your Warranties4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 164.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 174.3 Production Changes . . . . . . . . . . . . . . . . . . . 174.4 Governing Law and Other Terms . . . . . . . . . . . .17

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TABLE OF CONTENTS

5. Emission Warranties Required by Law5.1 Federal Engine Emission Warranty - 5.9L Diesel

Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . . . 185.2 Federal Vehicle Emission Warranty - 6.7L Diesel

Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . . 185.3 California Emission Warranty - 5.9L & 6.7L Diesel

Engine Medium Duty Truck . . . . . . . . . . . . . . . . . . 195.4 Noise Emission Warranty . . . . . . . . . . . . . . . . . . . . 24

6. How to Get Warranty Service6.1 Where to Take Your Truck . . . . . . . . . . . . . . . 276.2 How To Get Tow Service - U.S. or Canada Only . . .296.3 Emergency Warranty Repairs . . . . . . . . . . . . 306.4 Getting Service Under the Federal

Emission Performance Warranties . . . . . . . . 306.5 Getting Service Under the

California Emission Warranties . . . . . . . . 31

7. How to Deal with Warranty Problems7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .347.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 39

9. Maintenance9.1 General Maintenance . . . . . . . . . . . . . . . . . . . 409.2 Where to Go For Maintenance . . . . . . . . . . . .40

Maintenance Log . . . . . . . . . . . . . . . . . . . . . . 41

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LEGAL RIGHTS

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the onlyexpress warranties that DaimlerChrysler Motors CompanyLLC ("DaimlerChrysler") makes for your vehicle. Thesewarranties give you specific legal rights. You may alsohave other rights that vary from state to state. For example,you may have some implied warranties, depending on thestate where your vehicle was sold or is registered.

These implied warranties are limited, to the extent allowedby law, to the time periods covered by the express writtenwarranties contained in this booklet.

If you use your vehicle primarily for business or commer-cial purposes, then these implied warranties do not applyand DaimlerChrysler completely disclaims them to the extentallowed by law. And the implied warranty of fitness for aparticular purpose does not apply if your vehicle is used forracing, even if the vehicle is equipped for racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations may notapply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental orconsequential damages connected with your vehicle’sfailure, either while under warranty or afterward.Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone,

travel, or lodging;• the loss of personal or commercial property; and• the loss of revenue.Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

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2. What's Covered UnderDaimlerChrysler's Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty ifyou are a purchaser for use of the vehicle.

B. What’s CoveredThe Basic Limited Warranty covers the cost of allparts and labor needed to repair any item on yourtruck when it left the manufacturing plant that isdefective in material, workmanship or factorypreparation. There is no list of covered parts sincethe only exception is tires and Koss headphones.

WHAT'S COVERED UNDERDAIMLERCHRYSLER'S WARRANTIES

You pay nothing for these repairs. These warrantyrepairs or adjustments — including all parts and laborconnected with them — will be made by your dealer atno charge, using new or remanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warrantiesoffered by their makers. They are not covered by theBasic Limited Warranty:

• tires;• Koss headphones; or• items added or changed after the truck left the

manufacturing plant, such as accessories or protec-tion products, or items changed because ofcustomization or van conversion.

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Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire and Koss headphonewarranty statements in your Owner’s LiteraturePackage.

D. Towing Costs Are Covered Under CertainCircumstancesThe Basic Limited Warranty covers the cost of towingyour truck to the nearest Chrysler, Dodge or Jeepdealer if your truck can’t be driven because a coveredpart has failed. If you choose to go to another dealer-ship, you will be responsible for the cost if the extradistance exceeds 10 miles. See Section 6.2 for informa-tion on how to get towing service in the United Statesand Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the truck; or• the date when the truck was first put into service —

for example, as a dealer “demo” or as aDaimlerChrysler company truck.

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);


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• wiper blades;• clutch discs or modular clutch assembly (as equipped);• windshield and rear window; and• wheel alignment and wheel balancing

G. Registration and Operation RequirementsThe Basic Limited Warranty covers your truck only if:

• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

H. If Your Truck Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTY COVER-AGE ON THIS TRUCK IF IT IS SOLD IN ORREGISTERED IN COUNTRIES OTHER THANTHE UNITED STATES.

This policy does not apply to trucks that havereceived authorization for export from DaimlerChrysler.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine thistruck's warranty coverage if you have any questions.

This policy does not apply to trucks registered toU.S. government officials or military personnel onassignment outside of the United States.


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• core plugs• EGR system (includes any valves and

coolers) - 6.7L• fuel injection pump & injectors• gaskets and seals for listed components• intake and exhaust manifold• oil pan• oil pump• timing gear drive belts and/or chains and cover• turbocharger housing and internal parts• valve covers• water pump and housing

C. When It BeginsThe Cummins Diesel Engine Warranty begins at theend of the Basic Limited Warranty, on either of thefollowing dates, whichever is earlier:

2.2 Cummins Diesel Engine Limited Warranty

A. Who Is Covered?You are covered by the Cummins Diesel EngineLimited Warranty for up to 5 years or 100,000 mileson the odometer, whichever comes first, from thedate when the truck was first put into service.

B. What's CoveredIn vehicles equipped with a Cummins DieselEngine, ONLY the following engine parts andcomponents are covered by the Cummins DieselEngine Limited Warranty:

5.9L and 6.7L• cylinder block and all internal parts• cylinder head assemblies


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• the date your truck has been in service for morethan 36 months; or

• the date you've put more than 36, 000 miles onthe odometer.

D. Towing Costs Are CoveredThe Cummins Diesel Engine Limited Warrantycovers the cost of towing your truck to thenearest Dodge dealer if your vehicle cannot bedriven because a covered part has failed. If youchoose to go to another dealership, you will beresponsible for the cost if the extra distanceexceeds 10 miles. See Section 6.2 for informationon how to get towing service in the United Statesand Canada.

2.3 Corrosion Warranty

A. Who Is Covered?You are covered if you are a purchaser for use of

the vehicle.

B. What's CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panelsthat get holes from rust or other corrosion. If ahole occurs because of something other thancorrosion, this warranty does not apply. Cosmeticor surface corrosion — resulting, for example, fromstone chips or scratches in the paint — is notcovered. For more details on what isn’t covered bythis warranty, see 3.5.


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C. How Long It LastsThis warranty starts when your Basic LimitedWarranty begins under 2.1(E). This warranty hastwo time-and-mileage limits:

• For sheet metal panels, the limit is 36 months,with no mileage limit.

• For an outer-body sheet metal panel — onethat is finish-painted and that someone cansee when walking around the truck — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.


2.4 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)

For vehicles sold and registered in the State ofKansas, seatbelts and related seatbelt componentsare warranted against defects in workmanship andmaterials for 10 years, regardless of mileage. Thiswarranty does not cover replacement of seatbeltsand related components required as the result ofcollision.

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3. What's Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your truckdo not, by themselves, void the warranties describedin this booklet. Examples of some of these changesare:

• installing non-DaimlerChrysler MotorsCompany LLC ("DaimlerChrysler") parts,components, or equipment (such as a non-DaimlerChrysler radio or speed control); and

• using special non-DaimlerChrysler materials oradditives.

But your warranties don’t cover any part that was noton your truck when it left the manufacturing plant or isnot certified for use on your truck. Nor do they coverthe costs of any repairs or adjustments that might becaused or needed because of the installation or use ofnon-DaimlerChrysler parts, components, equipment,materials, or additives.

Performance or racing parts are considered to be non-DaimlerChrysler parts. Repairs or adjustments causedby their use are not covered under your warranties.

Examples of the types of alterations not covered are:• installing accessories — except for genuine

DaimlerChrysler / MOPAR accessories installed byan authorized Chrysler, Dodge or Jeep dealer;

• applying rustproofing or other protectionproducts; or

WHAT'S NOT COVERED

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ocean spray, acid rain, and road hazards. Nor do yourwarranties cover damage caused by hailstorms,windstorms, tornadoes, sandstorms, lightning, floods,and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the truck. This includescracks and chips in glass, scratches and chips inpainted surfaces, or damage from collision.

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contami-nated fuels, or by the use of fuels, oils, lubricants,cleaners or fluids other than those recommended inyour Owner’s Manual.

• using any refrigerant that DaimlerChrysler hasnot approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unless yourrepairing technician follows the legal require-ments for repairing or replacing odometers; or

• attaching any device that disconnects theodometer will also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused byenvironmental factors such as airborne fallout, birddroppings, insect damage, chemicals, tree sap, salt,

WHAT'S NOT COVERED

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The warranties don’t cover the costs of yourtruck’s normal or scheduled maintenance — the partsand services that all trucks routinely need. Some ofthese parts and services, which your warranties don’tcover, include:

• lubrication;• engine tune-ups;• replacing filters, coolant, spark plugs, bulbs, or

fuses (unless those costs result from a coveredrepair);

• cleaning and polishing; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse,or truck alteration;

• surface corrosion caused by such things asindustrial fallout, sand, salt, hail, and stones;

WHAT'S NOT COVERED

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WHAT'S NOT COVERED

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals,acids, and fertilizers; and

• corrosion of special bodies, body conversions,or equipment that was not on your truck when it leftthe manufacturing plant or was not or supplied byDaimlerChrysler .

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with

a part that could affect the emission systems;• use of used parts, even if they were originally

supplied by DaimlerChrysler (however, authorizedDaimlerChrysler / MOPAR remanufactured partsare covered);

• windshield or rear window damage from externalobjects;

• any changes made to your truck that don’tcomply with DaimlerChrysler ; or

• using any fluid that doesn't meet the minimumrecommendations in your Owner's Manual.

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3.7 Total Loss, Salvage, Junk, or ScrapTrucks Not CoveredA truck has no warranty coverage of any kind if:

• the truck is declared to be a total loss by aninsurance company;

• the truck is rebuilt after being declared to be atotal loss by an insurance company; or

• the truck is issued a certificate of title indicat-ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

DaimlerChrysler will deny warranty coverage withoutnotice if it learns that a truck is ineligible for coveragefor any of these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted byDaimlerChrysler. DaimlerChrysler may restrict thewarranty on your truck if the truck is not properlymaintained, or if the truck is abused or neglected, andthe abuse or neglect interferes with the properfunctioning of the truck. If the warranty is restricted,coverage may be denied or subject to approval byDaimlerChrysler before covered repairs are performed.

WHAT'S NOT COVERED

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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,DaimlerChrysler Motors Company LLC("DaimlerChrysler") may offer exchange service onsome truck parts. This service is intended to reducethe amount of time your truck is not available for youruse because of repairs. Parts used in exchange servicemay be new, remanufactured, reconditioned, orrepaired, depending on the part involved.

All exchange parts that might be used meet Daimler-Chrysler standards, and have the same warranties asnew parts.

OTHER TERMS OF YOUR WARRANTIES

Examples of the kinds of parts that might beserviced in this way are:

• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape, CD and DVD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depleting agents,the EPA requires the capture, purification, and reuseof automotive air-conditioning refrigerant gases. Asa result, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

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4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourtruck may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each truck before delivery. They repair anydefects or damage detected before the truck is deliv-ered to you.

4.3 Production ChangesChanges may be made in trucks sold byDaimlerChrysler and its dealers at any time withoutincurring any obligation to make the same or similarchanges on trucks previously built or sold.

4.4 Governing Law and Other TermsAll of the warranties, except for the Federal Emis-sions and noise warranty and the California Emis-sions warranties, are made under Michigan law, andMichigan law will be used to interpret them. Puni-tive, exemplary or multiple damages may not berecovered unless applicable state or local lawprohibits their disclaimer. No person, includingDaimlerChrysler employees or dealers may modify orwaive any part of these warranties.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Engine Emission Warranty -5.9L Diesel Equipped Heavy DutyTruck

A. Parts Covered for 5 Years or 100,000 MilesDiesel equipped heavy duty trucks have a separatediesel engine Emission Warranty which covers thefollowing items for 5 years or 100,000 miles. Theselimits are counted from the time when your BasicLimited Warranty begins under 2.1 (E). The coveredparts are:• exhaust manifold • intake manifold• fuel injection system • turbocharger• injector

5.2 Federal Vehicle Emission Warranty -6.7L Diesel Equipped Heavy DutyTruck

A. Parts Covered for 5 Years or 50,000 MilesDiesel equipped heavy duty trucks are 2500 and3500 models only.

Federal law requires DaimlerChrysler to warrantthe following emissions parts for 5 years or 50,000miles, whichever occurs first.• Air system controls;• exhaust system (includes catalysts);• electronic fuel injection system, including

injector;• exhaust manifold;• exhaust gas recirculation valve and control

system (includes EGR cooler);

EMISSION WARRANTIES REQUIRED BY LAW

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• exhaust pipes (between exhaust manifold andcatalyst);

• fuel pump, fuel lines and fuel injectors;• intake manifold;• on-board diagnostic-system components;• oxygen sensors and oxygen control module;• positive crankcase-ventilation (PCV) valve or orifice;• powertrain control module;• transmission-control module;• turbocharger.

B. Additional Emission WarrantiesIf your truck is equipped with a California CertifiedEmission Control System and is registered in California,Massachusetts, Maine or Vermont, the CaliforniaEmission Warranty — described in Section 5.3 —also applies.

5.3 California Emission Warranty

5.9L and 6.7L Diesel Engine Medium DutyTrucks

Products WarrantedThis Emission Control System Warranty applies to DieselEngine Medium Duty Trucks certified with the California AirResources Board beginning with the 2007 model year,marketed by DaimlerChrysler, and registered in California foruse in Medium Duty Vehicle applications.

Your Warranty Rights and ObligationsThe California Air Resources Board and DaimlerChryslerCorporation, are pleased to explain the emission controlsystem warranty on your 2007 truck. In California, newmotor vehicles, must be designed, built, and equipped tomeet the State's stringent anti-smog standards.


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DaimlerChrysler must warrant the emission control systemon your truck for the periods of time listed below providedthere has been no abuse, neglect or improper maintenanceon your truck.

Your emission control system may include parts such asthe fuel injection system and engine electronic controlmodule. Also included may be hoses, connectors and otheremission-related assemblies.

Where a warrantable condition exists, DaimlerChrysler willrepair your truck at no cost to you including diagnosis,parts and labor.

MANUFACTURER'S WARRANTY COVERAGE

For 5 years or 100,000 miles, whichever firstoccurs:

1. If an emission-related part on your truck is defective,the part will be repaired or replaced by DaimlerChrysler.


This is your SHORT-TERM EMISSION CONTROLSYSTEM DEFECTS WARRANTY.

For 7 years or 70,000 miles, whichever firstoccurs:

1. Where a warrantable condition exists on a long-termemission-related part, DaimlerChrysler will repair yourtruck at no cost to you including diagnosis, partsand labor. This is your LONG-TERM EMISSIONCONTROL SYSTEM DEFECTS WARRANTY.

OWNER'S WARRANTY RESPONSIBILITIES:As the truck owner, you are responsible for the perfor-mance of the required maintenance listed in yourowner's manual. DaimlerChrysler recommends that youretain all receipts covering maintenance on your truck,but DaimlerChrysler cannot deny warranty solely for the

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A warranted part which is scheduled for replacementas required maintenance is warranted up to the firstscheduled replacement point.

Prior to the expiration of the applicable warranty, Ownermust give notice of any warranted emission control failureto an authorized Chrysler, Dodge or Jeep dealer and deliverthe truck to such facility for repair.

Owner is responsible for incidental costs such as:communication expenses, meals, lodging incurred byOwner or employee of Owner as a result of a WarrantableCondition.

Owner is responsible for "downtime" expenses, cargodamage, fines, all applicable taxes, all business costs, andother losses resulting from a warrantable condition.

lack of receipts or for your failure to substantiate theperformance of all scheduled maintenance.

You are responsible for presenting your truck to aChrysler, Dodge or Jeep dealer as soon as a problemexists. The warranty repairs should be completed in areasonable amount of time, not to exceed 30 days.

As the truck owner, you should also be aware thatDaimlerChrysler may deny you warranty coverage if yourtruck or a part has failed due to abuse, neglect, impropermaintenance or unapproved modifications.

If you have any questions regarding your warrantyrights, and responsibilities, you should contact theDaimlerChrysler National Customer Relations at(800) 992-1997 or the California Air Resources Board at9480 Telstar Avenue, Suite 4, El Monte, CA 91731.


5.3 California Emission Warranty Contd.

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Coverage 5.9L and 6.7L

LONG-TERM EMISSION-RELATED PARTS:Fuel System

Fuel Pump Electronic Control ModuleInjectors Fuel Pressure Sensor

Intake Manifold TurbochargerCharge Air Cooler

Exhaust SystemAll Catalysts

EGR SystemIncludes All Valves & Coolers - 6.7L

SHORT-TERM EMISSION-RELATED PARTS:A warranted part is any part which can affect emissions.

Replacement PartsDaimlerChrysler recommends that any service parts used formaintenance, repair or replacement of emission controlsystems be new, genuine DaimlerChrysler / MOPAR orDaimlerChrysler / MOPAR approved rebuilt parts andassemblies, and that the truck be serviced by an authorizedChrysler, Dodge or Jeep dealer. The owner may elect tohave maintenance, replacement or repair of the emissioncontrol parts performed by a facility other than an autho-rized Chrysler, Dodge or Jeep dealer and may elect to useparts other than new genuine DaimlerChrysler / MOPAR orDaimlerChrysler / MOPAR approved rebuilt parts andassemblies for such maintenance, replacement or repair;however, the cost of such service or parts and subsequent


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failures resulting from such service or parts will not becovered under this emission control system warranty, exceptfor Emergency Repairs as described below.

DaimlerChrysler Motors Company LLC'sResponsibilitiesThe warranty coverage begins when the truck is delivered tothe ultimate purchaser.

Repairs and service will be performed by any authorizedChrysler, Dodge or Jeep dealer using new, genuineDaimlerChrysler / MOPAR or DaimlerChrysler / MOPARapproved rebuilt parts and assemblies. DaimlerChrysler willrepair any of the emission control parts found byDaimlerChrysler to be defective without charge for parts orlabor (including diagnosis which results in determination thatthere has been a failure of a warranted emission control part).


Emergency RepairsIn the case of an emergency where an authorizedChrysler, Dodge or Jeep dealer is not available, repairsmay be performed by any available repair location or byany individual using any replacement parts. A part notbeing available within 30 days or a repair not beingcomplete within 30 days constitutes an emergency.DaimlerChrysler will reimburse the owner for expenses(including diagnosis), not to exceed the manufacturer'ssuggested retail price for all warranted parts replaced andlabor charges based on the manufacturer's recommendedtime allowance for the warranty repair and the geographi-cally appropriate hourly labor rate. Replaced parts andpaid invoices must be presented to the DaimlerChryslerCustomer Center as a condition of reimbursement foremergency repairs not performed by a Chrysler, Dodge orJeep authorized dealer.


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Warranty LimitationsDaimlerChrysler is not responsible for failures or damageresulting from what DaimlerChrysler determines to be abuseor neglect, including, but not limited to: operation withoutadequate coolants or lubricants; overfueling; overspeeding;lack of maintenance of cooling, lubricating or intakesystems; improper storage, starting, warm-up, run-in or shutdown practices; unauthorized modifications to the engine.DaimlerChrysler is also not responsible for failures causedby incorrect oil or fuel or by water, dirt or other contami-nants in the fuel or oil.

DaimlerChrysler is not responsible for failures resultingfrom improper repair or the use of parts which are notgenuine DaimlerChrysler / MOPAR or DaimlerChrysler /MOPAR approved parts.

DaimlerChrysler is not responsible for the material andlabor costs of emission control parts and assemblies


replaced during Scheduled Maintenance of the truck asspecified in the Owner's Manual.

THIS WARRANTY, TOGETHER WITH THE EXPRESSCOMMERCIAL WARRANTIES ARE THE SOLE ANDEXCLUSIVE WARRANTIES MADE BYDAIMLERCHRYSLER. THERE ARE NO OTHER WAR-RANTIES, EXPRESS OR IMPLIED, OR OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

5.4 Noise Emission Warranty - HeavyDuty Truck

A. Description of CoverageDaimlerChrysler warrants that this vehicle as manu-factured by DaimlerChrysler Corporation, wasdesigned, built and equipped to conform to all


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applicable U.S. EPA Noise Control Regulations at thetime it left DaimlerChrysler Corporation's control. This warranty covers this vehicle as designed, builtand equipped by DaimlerChrysler Corporation,and is not limited to any particular part, component orsystem of the vehicle manufactured byDaimlerChrysler Corporation. Defects in design,assembly or in any part, component or system of thevehicle as manufactured by DaimlerChrysler Corpora-tion, which, at the time it left DaimlerChryslerCorporation's control, caused noise emissions toexceed Federal standards, are covered by this warrantyfor the life of the vehicle.

B. Products WarrantedAll vehicles built over 10,000 lbs. Gross VehicleWeight Rating and manufactured for sale and use in


the United States are required to comply with theFederal Government's Exterior Noise Regulations.These vehicles can be identified by the Noise EmissionControl Label located in the operator's compartment.

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C. Tampering with Noise Control SystemProhibitedFederal law prohibits the following acts or the causingthereof:

• the removal or rendering inoperative by any person,other than for purposes of maintenance, repair, orreplacement, of any device or element of designincorporated into any new vehicle for the purpose ofnoise control prior to its sale or delivery to theultimate purchaser or while it is in use; or

• the use of the vehicle after such device or elementof design has been removed or rendered inoperativeby any person.

Among those acts presumed to constitute tamperingare the acts listed below:

AIR CLEANER• removal of the air cleaner;• inverting the air cleaner lid; or• removal of the air ducting.

AIR INJECTION SYSTEM• removal of the air pump filter canister or canister lid;• removal of the air pump filter elements from the canister; or• disconnection, removal, or plugging of any hose or

tube of the air injection system.

EXHAUST SYSTEM• removal or rendering inoperative exhaust system

components including the muffler or tailpipe.

ENGINE COOLING SYSTEM• removal or rendering inoperative the fan clutch; or• removal of the fan shroud.


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6. How to Get Warranty Service

6.1 Where to Take Your Truck

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorizedChrysler, Dodge or Jeep dealer. We stronglyrecommend that you take your truck to yourSelling Dealer. They know you and your truckbest, and are most concerned that you getprompt and high quality service. If you movewithin the United States, warranty service maybe requested from any authorized Chrysler,Dodge or Jeep dealer.

B. In Canada and Mexico:If you are traveling temporarily in Canada orMexico, and your truck remains registered in theUnited States, your DaimlerChrysler warranty stillapplies. Service may be requested at any authorizedChrysler, Dodge or Jeep dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your truck remains registered in theUnited States:

• You should take your truck to an authorizedChrysler, Dodge or Jeep dealer. They should giveyou the same warranty service you receive in theUnited States.

HOW TO GET WARRANTY SERVICE

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• If the authorized dealership charges you for repairswhich you feel should be covered under yourwarranty, please get a detailed receipt for the workdone. Make sure that this receipt lists all warrantyrepairs and parts that were involved. (This receiptwill be similar to the one used by the dealer whonormally services your truck.)• When your truck returns to the United States,contact the DaimlerChrysler Customer AssistanceCenter (section 7.2) for reimbursement consideration.You will normally need to provide a copy of the receipt,your truck registration and any other relevant docu-ments.• Reimbursement will not be considered if thetruck does not return to the United States.

D. If You Move:If you move to another country, be sure to contactthe DaimlerChrysler Customer Assistance Center(section 7.2) and the customs department of thedestination country before you move. Vehicleimportation rules vary considerably from countryto country. You may be required to presentdocumentation of your move to DaimlerChrysler inorder to continue your warranty coverage. Youmay also be required to obtain documentation fromDaimlerChrysler in order to register your truck inyour new country.

E. Notice:If your truck is registered outside of the UnitedStates, and you have not followed the procedureset out above, your truck will no longer be


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eligible for warranty coverage of any kind.(Trucks registered to United States governmentofficials or military personnel on assignmentoutside of the U.S. will continue to be covered.)

6.2 How To Get Tow Service - U.S. orCanada Only *

A. What To Do:If your vehicle requires towing due to a defectcovered under the Basic Limited Warranty or theDiesel Engine Limited Warranty, dial toll-free1-800-521-2779. Provide your name, vehicle identifica-tion number, license plate number, and your location,including the telephone number from which you arecalling. Briefly describe the nature of the problem andanswer a few simple questions.

You will be given the name of the service providerand an estimated time of arrival. If you feel you are inan "unsafe situation", please let us know. With yourconsent, we will contact local police or safety authori-ties.

B. If Unable to Contact 24-Hour Towing Assistance:If you are unable to contact 24-Hour Towing Assis-tance and you obtain towing services on your own,you may submit your original receipts from thelicensed towing or service facility, for servicesrendered within 30 days of the occurrence. Be sure to

* Towing services provided through Cross Country Motor Club, Inc.,Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford,, MA 02155.


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include your vehicle identification number, odometermileage at the time of service and current mailingaddress. We will process the claim based on vehicleand service eligibility. If eligible, we will reimburseyou for the reasonable amounts you actually paid,based on the usual and customary charges for thatservice in the area where they were provided.DaimlerChrysler Motors Corporation LLC'sdetermination relating to reimbursement are final.Correspondence should be mailed to:

DaimlerChrysler Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge or Jeep dealer, follow the reimburse-ment procedure in 6.1(C).

6.4 Getting Service Under the FederalEmission Warranties

A. Steps You Can Take, and How toGet More InformationTo get warranty service -- even if you're traveling --take your truck to any Chrysler, Dodge or Jeepdealer. (DaimlerChrysler recommends that you takeyour truck to a dealer who sells the same make oftruck as yours.) That dealer will perform anywarranty service without charging you for diagno-sis, parts or labor.


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If you think your dealer has wrongly denied you emission-warranty coverage, follow the steps described in 7.1.DaimlerChrysler will reply to you in writing within 30 daysafter receiving your complaint (or within the time limitrequired by local or state law). If the owner is not notifiedwithin 30 days that a performance warranty claim is denied,the manufacturer must repair the truck free of charge.

If you want more information about getting service underthe Federal Emission Warranty or the Performance Warranty,or if you want to report what you think is a violation of thesewarranties, you can contact:

Manager, Certification and ComplianceDivision, Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460

6.5 Getting Service Under the CaliforniaEmission Warranty

A. What to Do to Get Warranty ServiceTo get warranty service -- even if you're traveling -- take your truck to any Chrysler, Dodge or Jeepdealer. (DaimlerChrysler recommends that youtake your truck to a dealer who sells the same makeof truck as yours.) That dealer will perform anywarranty service without charging you for diagno-sis, parts or labor.

B. Emergency Emission Warranty ServiceIf you need emergency service under this warrantyand a Chrysler, Dodge or Jeep dealer is not readilyavailable, you may have your truck repaired by


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anyone using any brand of repair parts. However,DaimlerChrysler recommends that you do the followingbefore having repairs made:• Contact the DaimlerChrysler Motors Company, LLC

Customer Assistance Center and ask for help withemission warranty service. (You'll find the addressand telephone number of the Customer AssistanceCenter at 7.2.)

• The Customer Assistance Center will recommend anauthorized servicing dealer or help you find aqualified independent servicing dealer.

• If you are going to have to use an independentservicing dealer, make arrangements during yourfirst contact with the Customer Assistance Centerfor getting reimbursed for emergency repairs(including labor and diagnosis). You will need toget and keep the replaced parts, as well as theoriginal invoice marked "paid".

• You should review with the Customer AssistanceCenter any questions you have about the emissionwarranty.

Reimbursement for parts will be based onDaimlerChrysler's suggested retail price. Reimburse-ment for labor will be based on DaimlerChrysler'srecommended time allowance for the repair and on theappropriate hourly labor rate in the geographic areawhere you had the work done.

Before DaimlerChrysler will reimburse you foremergency repairs under this warranty, you will haveto provide DaimlerChrysler with details on why thesituation was an emergency and why dealer servicewas unavailable. Under this warranty, an emergencyoccurs if a part will not be available within 30 days or ifa repair can't be completed within 30 days.


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C. How to Get More InformationIf you want more information about getting serviceunder the California Emission Warranty, you cancontact one of the following:

DaimlerChrysler Motors Company LLC Customer Assistance Center(800) 992-1997

California Air Resources Board9480 Telstar Avenue, Suite 4El Monte, California 91731

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7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved byyour dealer’s sales or service departments. That’swhy you should always talk to your dealer’sservice manager or sales manager first. But ifyou’re not satisfied with your dealer’s response toyour problem, DaimlerChrysler Motors CompanyLLC ("DaimlerChrysler") recommends that you dothe following:

HOW TO DEAL WITH WARRANTY PROBLEMS

Step 1: Discuss your problem with the owner orgeneral manager of the dealership.

Step 2: If your dealership still can’t resolve theproblem, contact the DaimlerChrysler CustomerAssistance Center. You’ll find the address in section7.2.

B. What DaimlerChrysler Will DoOnce you have followed the two steps described in7.1(A), a DaimlerChrysler representative atDaimlerChrysler headquarters will review your situa-tion. If it’s something that DaimlerChrysler can helpyou with, DaimlerChrysler will provide your dealer withall the information and assistance necessary to resolvethe problem. Even if DaimlerChrysler can’t help you,DaimlerChrysler will acknowledge your contact andexplain DaimlerChrysler's position.

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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:

(NOTE: This Process is not available for residentsof other states.)

If you can’t resolve your warranty problem after follow-ing the two steps described in 7.1(A), and you live inArkansas, Idaho, Kentucky or Minnesota ONLY, youcan contact the DaimlerChrysler Motors Company LLCCustomer Arbitration Process in your area.

You may obtain a brochure describing DaimlerChryslerMotors Company LLC's Customer Arbitration Process,including an application, by calling 1-800-992-1997. Thisservice is strictly voluntary, and you may submit yourdispute directly to the Customer Arbitration Process(CAP) at no cost. The CAP is administered by anindependent dispute settlement organization and may becontacted in writing at the following address:

National Center for Dispute SettlementDaimlerChrysler Motors Company LLC

Customer Arbitration ProcessP.O. Box 560208

Dallas, TX 75356-0208

The CAP reviews only truck disputes involvingDaimlerChrysler Motors Company LLC("DaimlerChrysler") Limited Warranty or aDaimlerChrysler / Mopar Part Limited Warranty.The CAP does not review disputes involving thesale of a new or used truck, personal injury/property damage claims, disputes relating to designof the truck or part, or disputes which are alreadythe subject of litigation.

The CAP will need the following information fromyou: 1) Legible copies of all documents and repairorders relevant to your case, 2) Truck identification


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number of your truck, 3) A brief description of yourunresolved concern, 4) The identity of your servicing/selling dealer, 5) The date(s) of repair(s) and mileageat the time, 6) Current mileage, and 7) A description ofthe action you expect to resolve your concern.

Upon receipt of your request:• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or notyour dispute is within the jurisdiction of the Process.• When your request is within jurisdiction NCDS willrequest DaimlerChrysler and the dealer to presenttheir side of the dispute. You will receive copies oftheir responses.• While your dispute is pending NCDS or Daimler-Chrysler may contact you to see if your case can besettled by agreement. If a settlement is offered to you,DaimlerChrysler will ask you to sign a form that

contains that settlement. Your case will then beclosed. There is no requirement for you toparticipate in this settlement process.• If you requested an oral hearing, a decision-maker will contact you to arrange a convenient timeand place for a hearing. Usually, this will be at adealership near you.• If you request a documents-only review, anNCDS panel will review and decide your case.Neither you, the dealer nor DaimlerChrysler needbe present.• NCDS will send you a written Statement ofDecision. This statement will include the decision,any action to be taken by the dealer orDaimlerChrysler and the time by which the actionmust be taken. The decision will be binding on thedealer and DaimlerChrysler but not on you unlessyou accept the decision.


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• If any action is required on the part of the dealer orDaimlerChrysler you will be contacted within ten (10)days after the date by which the dealer orDaimlerChrysler must act to determine whether perfor-mance has been rendered.• The entire dispute settlement process will normallytake no longer than 40 days.• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remedies avail-able to you. Whether or not you decide to submit yourdispute to the Process, you are free to pursue otherlegal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replace-ment truck or a refund of the truck’s purchase priceunder certain circumstances. These laws vary from stateto state. If your state law allows, DaimlerChryslerrequires that you first notify us in writing of anyservice difficulty that you may have experienced so thatwe can have a chance to make any needed repairsbefore you are eligible for remedies provided by theselaws.

In all other states, we ask that you give uswritten notice of any service difficulty. Send yourwritten notice to the DaimlerChrysler Customer Assis-tance Center at the address in section 7.2.


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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theDaimlerChrysler Customer Assistance Center that canhelp you wherever you happen to be. Contact the onethat covers your area:

• In the United States:DaimlerChryslerCustomer Assistance Center

P.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 992-1997

To contact DaimlerChrysler by email,simply access the following website:www.dodge.com (click on the "Contact Us" button)

• In Canada:DaimlerChrysler Canada, Inc.Customer Service

Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer Relations

Office for Chrysler, Jeep and Dodge truck at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer Service

Chrysler International Services, S.A.Box 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


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8.Optional Service Contract

DaimlerChrysler Motor Company, LLC's orDaimlerChrysler Service Contract Company, LLC'soptional service contracts offer valuable protectionagainst repair costs when these warranties don’tapply. They complement but don’t replace thewarranty coverages outlined in this booklet. Severalplans are available, covering various time-and-mileageperiods and various sets of components. (Servicecontracts aren’t available if you live in a U.S. posses-sion or territory.) Ask your dealer for details.

OPTIONAL SERVICE CONTRACT

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9.Maintenance

9.1 General InformationIt’s your responsibility to properly maintain andoperate your new truck. Follow the instructions con-tained in the General and Scheduled MaintenanceService guidelines in your Owner’s Manual. Regular,scheduled maintenance is essential to trouble-freeoperation. If there is a dispute between you andDaimlerChrysler Motors Company LLC("DaimlerChrysler") concerning your maintenance ofyour truck, DaimlerChrysler will require you to provideproof that your vehicle was properly maintained.

For your convenience, DaimlerChrysler has pre-pared a Maintenance Log which is included inthis book. You should use this Maintenance Log tokeep track of scheduled maintenance, either byroutinely having the repairs entered in your Mainte-

MAINTENANCE

nance Log, or by keeping receipts or other documenta-tion of work you’ve had done on your truck in yourMaintenance Log.

9.2 Where to Go For MaintenanceDaimlerChrysler recommends that you return to thedealer from whom you bought your truck for all mainte-nance service both during and after the warrantyperiods. Although you can get warranty service fromany dealer who sells your particular make, returning toyour selling dealer will help ensure that all your serviceneeds are met and that you're completely satisfied. Thedealership technicians are specifically trained toproficiently perform maintenance and repair procedureson your DaimlerChrysler Corporation truck.

Authorized Chrysler, Jeep or Dodge dealers will helpensure that all your service needs are met and thatyou’re completely satisfied.

DaimlerChrysler stronglyrecommends you usegenuine DaimlerChrysler / MOPAR parts to maintainyour truck.

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