want better candidates? ask better questions
TRANSCRIPT
Want Better Candidates? Ask Better Questions. - HarQen.com
When a lawyer makes a mistake, the client goes to jail and the lawyer doesn't have to worry about it
anymore. When a hiring manager makes a mistake, he says, ‘Good Morning' to it every day.
— Pete Ramstad, Personnel Decisions International
Want Better Candidates? Ask Better Questions. - HarQen.com
Presenting Today
Customer Experience Manager● 18 years of experience across
education, coaching, and marketing
● Helping clients align and accelerate their recruitment processes
● Delivering the client business outcomes that matter to them
Want Better Candidates? Ask Better Questions. - HarQen.com
Light Housekeeping
We will be sending you a copy of the recording.
We will be sending a copy of the slides.
Submit your questions using the GoToWebinar Question panel.
Want Better Candidates? Ask Better Questions. - HarQen.com
Credit WhereCredit Is Due
Mark Murphy has some great insights and this is a very
interesting study and read.
https://www.leadershipiq.com
You Cannot Eliminate FailureYou can learn from it and learn to avoid it.
Want Better Candidates? Ask Better Questions. - HarQen.com
This $%@& Is Expensive
https://www.mindflash.com/blog/2012/01/infographic-the-staggering-cost-of-a-bad-hire/
100-300%The organizational costs of employee turnover as a percentage of that person’s salary - SHRM
25%of companies surveyed say a bad hire last year cost them at least $50,000 - CareerBuilder
Want Better Candidates? Ask Better Questions. - HarQen.com
Sometimes It Doesn’t Work Out…
89%fail for reasons
other than technical competency
Leadership IQ
66%will fail inthe first
12 monthsPeter Drucker
#1concern in HR is
developingwork culture
Deloitte
Garbage In, Garbage OutThe first step to asking great questions
is to stop asking poor questions.
Want Better Candidates? Ask Better Questions. - HarQen.com
What Makes a Question Ineffective?
• All candidates answer it the same way
• Anything hypothetical
• If you were a _________ which would you be?
Asking ridiculous questions makes you look ridiculous.
Want Better Candidates? Ask Better Questions. - HarQen.com
The Usual Suspects
Tell me about yourself.
Why should we hire you?
What are your greatest strengths?
What are your greatest weaknesses?
Want Better Candidates? Ask Better Questions. - HarQen.com
Questions are tools.Know how they work and
what they are supposed to do.
Start with the End in MindIf you don’t know what you really want, you will have no way to know when you actually find it.
Want Better Candidates? Ask Better Questions. - HarQen.com
The Job Description Is Not the Holy Grail
It can lead you to choose… poorly.
Want Better Candidates? Ask Better Questions. - HarQen.com
How to Find Out What You Really Need
Peak Performers
Customers – Internal/External
Teammates
Hiring Managers
Poor Performers
Exit/Sticky Interviews
Want Better Candidates? Ask Better Questions. - HarQen.com
Day 1 Skills vs. Day 2 Skills
The 2020 Skills Gap
Fire, brimstone, dogs and cats living together…Mass Hysteria!
Day 1 Skills vs. Day 2 Skills
Want Better Candidates? Ask Better Questions. - HarQen.com
Culture, Attitude, andCoachability Matter
Want Better Candidates? Ask Better Questions. - HarQen.com
An Interview Guide Is Worthless Without an Answer Guide
Clean Your Plate,But Take Small Bites
Your screening process is one step in a process.
Want Better Candidates? Ask Better Questions. - HarQen.com
Look at Your Process from End to End
You need to knowit all here
A common mistake is to overcorrect and ask too much during screening
Map your processand your questions
Final Selection
Screening
Want Better Candidates? Ask Better Questions. - HarQen.com
Spread Your Questions OutIdentify your three most important attitudes and develop at least two questions for each.
Make sure the most important attitude is part of your initial screening interview.
You can examine and confirm the same attitude without asking the same question.
Attitude 1
A1a
A1b
Attitude 2
A2a
A2b
Attitude 3
A3a
A3b
A1a A1bA2a
A2bA3a A3a
Putting Things in Place
Creating questions that make candidates think.
Want Better Candidates? Ask Better Questions. - HarQen.com
Go Back to Your InterviewsMark Murphy’s 3-3-3 Exercise
Speak with three high performers and three low performers to identifythree consistent themes across each group.
High Performers
● Are adaptable and deal well with change. They are self-motivated to evaluate new situations and learn from them.
● Are aware their behavior impacts others and are able to strike a balance to be effective in a group dynamic.
● Are organized and able manage their time effectively without supervision.
Low Performers
● Are frustrated by change and point to it as a cause for underperformance.
● Do not share recognition. Are condescending and oblivious to co-workers’ feelings.
● Miss deadlines or targets. Require constant supervision.
Want Better Candidates? Ask Better Questions. - HarQen.com
After You Identify Your Attitudes...
Select a situation that will allow this attitude to be displayed one way or the other.
Create a question about that situation.Could you…? Can you…? Have you…?
Ask the question and leave it hanging.
Want Better Candidates? Ask Better Questions. - HarQen.com
Don’t presume or lean toward success or failure. Let your
candidates tell you what happened.
This will expose people with positive proactive attitudes and those with negative approaches.
Could you tell me about a time when you dealt with a difficult customer and what you did to resolve the situation?
You Have to Leave Them Hanging
Can you tell me about a time when you faced a challenging project and how you delivered it successfully?
Want Better Candidates? Ask Better Questions. - HarQen.com
Could you tell me about a time when you dealt with a difficult customer?
After You Ask, Listen
● I told them I understood how they felt.
● I asked her how I could resolve the situation to her satisfaction.
● I came to my manager with an idea how to fix the problem.
● We have this guy who is always complaining.
● I brought them to my manager.
● I had to throw him out of the store.
Remember, what makes a good answer depends on what you are looking for.
Want Better Candidates? Ask Better Questions. - HarQen.com
Can you give me an example of a situation where you disagreed with your supervisor?
After You Ask, Listen
● I collected some information to explain why I felt differently.
● I brought her some ideas on different things we could do.
● After speaking with my supervisor about it, I realized I had been incorrect.
● I went to my manager’s manager right away.
● I couldn’t believe he didn’t see the problem.
● That’s why I left my old job.
Remember, what makes a good answer depends on what you are looking for.
Want Better Candidates? Ask Better Questions. - HarQen.com
Adaptability
● Could you tell me about a time when something went wrong while working with a team?
● Have you ever been given an assignment that was outside the scope of your job description?
● Can you describe a situation where you were given a project that involved a process you were unfamiliar with?
Empathy
● Could you tell me about a time that you had a disagreement with a coworker?
● Can you describe a time when you had to deliver difficult news to someone?
● Have you ever been in a situation where you thought you needed to modify your behavior in the workplace?
Organization/Self-management
● What professional project are you most proud of?
● Could you tell me of a situation where your deadlines were being held up by a colleague?
● Have you ever realized that there was a better way of doing a process or procedure in your organization?
More Sample Questions
Thank you!
Let’s cover some questions.
AWARDS
Every day, the HarQen team helps companies drivekey business outcomes by transforming recruiting into a
strategic advantage across all levels of their organization.