SubversionSupport

Subversion Support Services

TOPICS

• Why Choose WANdisco?

• Support Options and Pricing

• Indemnification

• System Health Check

• Bug Buddy

• Access Control

• WANdisco or Community Open Source?

• TortoiseSVN Client Support

http://www.subversion.wandisco.com/products/svn/support.php

Why Choose WANdisco?

• Expertise from Providing Solutions that Support the World’s Largest Subversion Implementations.

– Up to 40,000 users and 2,500 repositories in one organization.

• We Have Experienced Core Subversion Developers On Staff.

– Some on the Subversion project since its inception.

– Committer status means we can deliver fixes faster.

• Global Coverage From the United States and Europe.

• Giving Back to the Subversion community.

• Indemnification Coverage.

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Support Levels

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Response Times

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Options and Pricing

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Indemnification

• Protects the customer if a third party files an intellectual property claim based on their use of Subversion open source software obtained from WANdisco.

• Protects against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.

• Covers repair, replacement, legal expenses and damages up to a limit of four times the value of the Support Agreement.

• Only available with WANdisco’s Platinum and Platinum Plus support contracts.

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Subversion System Health Check

• Available with Platinum or Platinum Plus Plans.

• Support engineers review customer’s Subversion implementation remotely

• Examine, hardware, software and network configuration.

• Review administration and monitoring procedures, including backup, recovery and replication.

• Provide a report of findings with recommendations for any changes

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Bug Buddy

The bug buddy provides:

• Single point of contact  for priority one support issues who will manage them until they are resolved.

• Advocate within the Subversion open source community who can champion customer requests for enhancements to Subversion.

• Available with Platinum Plus.

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Access Control

• Prevents unauthorized access attempts and alerts security administrators immediately when they occur.

• Allows access control to be implemented at the SVNROOT, branch, directory or file levels.

• Access privileges can be assigned at a group level, and inherited by users within the group. Users can be assigned to multiple groups.

• Client IP addresses can also be used to assign access privileges. This feature can be useful when development work is outsourced and actual users may be unknown.

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Access Control

• Extensive audit reports track every user access to the repository and any access violations. Reports show:

– User id,

– Date/time stamp,

– IP address of the client machine used

– Command used

– Files accessed

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WANdisco or Community Open Source?

• We support both versions of Subversion software and the pricing is the same.

• If you obtain your Subversion source code or any fixes from a source other than WANdisco, indemnification is not included.

• We can also release fixes more quickly for our open source than we can through the community process.

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Learn More

http://www.subversion.wandisco.com/products/svn/support.php

http://www.subversion.wandisco.com/subversion/os/downloads

http://subversion.wandisco.com/ http://www.subversion.wandisco.com/products/svn/tortoise/support.php