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International
Research and Insights
Advisory.com
walkthrough An overview of the Advisory Board Company website
©2014 The Advisory Board Company advisory.com 2
In Service to Leading Hospitals and Health Systems Worldwide
Who We Are
We are the world’s leading member-based health care advisory
group. For more than three decades we have been helping health
care get better.
With unique insights from over 200,000 interviews with our global
network of health care leaders we know what works to solve our
member’s most pressing challenges. We begin with great outcomes
and reverse engineer to help you unlock your full potential through
insights generated at the frontiers of health care. Our unmatched
perspective into global trends helps us focus agendas, uncover
areas of opportunity and restart stalled initiatives – in short we help
you hear the signal within the noise.
As a result, our members achieve outsized returns by more
effectively and efficiently directing investments of time, attention and
resources, while unlocking the latent power of their staff to solve the
challenges of today and tomorrow.
By the Numbers:
30 Years of Experience
50+ Countries Represented
3,600+ Participating Organisations
165,000+ Health Care Leaders
Selected Advisory Board Members
©2014 The Advisory Board Company advisory.com 3
Home page and registration
Everytime you visit
www.advisory.com you will be
taken to our home page.
Registration:
If you have not visited the
website before, you will need to
register, which can simply be
done by clicking “Log in now”
and selecting “register” to be
taken to the registration
page.Once this has been
completed, you will be sent a
link to your email to confirm
your registration. Note; Please
clink this link within 72 hours or
your registration will not be
completed. If you do not
receive this email, check your
junk/spam folder. If the email
has still not arrived, please
contact Charmaine
Buenaventura at
Auto-log in:
If you have already registered,
please log into the site. Once
logged in, your name will be
displayed instead of “Log in
now”. When on a regular
computer or mobile device,
check “Remember me” to
automatically log you in every
time you visit from this
computer or device.
Home page
©2014 The Advisory Board Company advisory.com 4
Menu items
Once logged in to the home
page, you can access a
snapshot of the latest
information and events by
simply scrolling down the page.
Another quick way to access
information is through the menu
bar, which will provide you an
overview of:
Services: Advisory Board
divisions, program home pages
and latest featured content.
Topics we address: The latest
hot topics (most accessed) and
Main topics (key areas of
research focus).
Events: Regionalised events
including national meetings and
upcoming web conferences.
You can register for events
through these pages.
View your resources: Direct
access to your profile,
registered events information
and which memberships your
organisation has access to.
This is explained in more detail
on the next page.
Home page
©2014 The Advisory Board Company advisory.com 5
You personal profile
It is highly recommended every
user set up their own person
profile and views what
information you have access to.
This can be achieved through
the “View your Information”
menu.
Form here, you can manage
your events, including
upcoming web conferences and
events you have registered for,
or have in the past.
Set up your own personal
library and view your saved
items including searches,
studies and event materials.
Manage your subscriptions to
news feeds and set up your
own topic alerts for areas of
interest or specialty. You will
automatically be subscribed to
the daily briefing and weekly
round up.
Make sure you update your
personal Information,
including job title, function and
department. This information is
used to ensure we continue to
enhance the experience of
users and invite you to
applicable events.
Of course, don’t forget to invite
a colleague to register!
Set up and manage your experience
©2014 The Advisory Board Company advisory.com 6
Program Home page
Each program home page can
be accessed through the menu
bar, via the Services menu or
View your resources > your
memberships. By accessing the
program home pages via the
Services menu, you will be able
to see the home page for all
programs. By accessing these
pages through View your
Resources, you will be able to
view the content you have full
access to.
The right hand side provides
quick links to the resources
available through each
program.
Each program home page
highlights our areas of
expertise, provided as quick
links to all resources in this
area.
Further down each page, you
can access the latest expert
insights, our Resource centres
and upcoming events.
Each program is led by an
expert team, including
researchers, consultants and
faculty staff and each of their
profiles, including short
biographies and contact details
– all which can be accessed
here.
©2014 The Advisory Board Company advisory.com 7
Search and filtering results
Searching on advisory.com is
achieved through the top right
search box, in this example, the
broad term ‘quality’ has been
used, producing over 3,000
results.
Each result quickly shows what
type of content it is and from
which program it comes from,
and whether you have access
to this resource through your
membership. The top result her
being a study from the Clinical
Operations board.
The left hand panel allows you
to filter your results, and you
can apply as many filters as
you require to access the
information you need.
Filters include the type of
content, which membership this
content comes from, a
language option for Spanish or
Portuguese, and topic
alignment. Simply click on
‘more’ to view additional filters.
Search results page
©2014 The Advisory Board Company advisory.com 8
Studies
Once you have identified a
study you wish to view, you will
find an executive summary
outlining the purpose of the
research, an overview of the
challenge or areas being
addressed and key learnings.
For all studies, you will be able
to download a pdf or save this
in your library (accessible
through the “View your
resources” menu. Many of our
recent studies have also been
produced as hard copy books,
and when available the option
to “order now” will be visible,
and by selecting this and
completing some short details,
copies for this publication will
be shipped to you – this is a
free service as part of your
membership.
Each study will also provide a
easy navigation menu in the
right hand panel, allowing you
to view and select each
chapter, the key lessons and
resources available as well as
an appendix including tool and
templates.
Access to full research studies on the go
http://www.advisory.com/international/research/clinical-operations-board/studies/2012/transformational-quality
©2014 The Advisory Board Company advisory.com 9
ToolKits
Many studies will be
accompanies by toolkits,
proviiding tools, templates and
process facilitation to embed
practices in your organisation.
Tools include:
Diagnostic tools to assess the
problem/ opportunity in
member’s own organisation e.g
Self-audits
Teachable resources to
enfranchise others on rationale
for change and urgency drivers
e.g Scripting, team
enfranchisement, education
materials
Decision Guides to select
strategies and tactics with
highest ROI for member
organisation e.g Checklists
Project Management
Guidance to help plan work
and overcome challenges e.g
Road mapping, templates
Evaluation of Test Results
and Feedback to provide
information for continuous
improvement e.g Metrics
http://www.advisory.com/international/research/clinical-operations-board/studies/2014/readmissions-reduction-toolkit
©2014 The Advisory Board Company advisory.com 10
Webconferences
Through each membership, live
webconferences are held to
share our latest research and
provide an opportunity to
interact with other members
and the expert team.
Upcoming events are available
through the program home
pages or the top menu “Events”
and you can register for as
many of these webconferences
as you like within your
membership.
Each webconference topic is
also recorded and available
on-demand, allowing you to
view any topic at any time when
available. Each webconference
page will provide a link to
stream the video, or download
this to your own device, as well
as provide a pdf of the
conference presentation.
Related studies or event links
are also provided to further
your learning.
Many of our members utilise
webconferences in working
team sessions (e.g viewing as
a team over lunch) and can
utilise these to kick off or
progress projects.
Participate live or watch in your own time
©2014 The Advisory Board Company advisory.com 11
Our Firm in Numbers
3,600+ 2,400+ 50+
Hospitals and health care
organisations in our
membership
Health care
professionals employed
Countries represented in
our hospital membership
RESEARCH
AND INSIGHTS
• Dedicated to the most
pressing issues and
concerns in health
care
• 300+ industry experts
on call
• 200+ customisable
forecasting and
decision-support tools
Memberships Offering
Strategic Guidance and
Actionable Insights
165,000+ health care leaders
served globally
PERFORMANCE
TECHNOLOGIES
Global Peer Collaboratives
Powered by Web-Based
Analytic Platforms
• Millions of admissions
flow through our
technology platforms
• Over 1.5 million user
sessions annually
• Key challenges
addressed: surgical
efficiency, supply costs,
and emergency
department efficiency
$500+ million in realised
value per year
CONSULTING
AND MANAGEMENT
Seasoned, Hands-On
Support and Practice
Management Services
• Years of “operator”
experience in hospital
and doctor surgeries
• Principal practice areas:
hospital-doctor
alignment, care
transformation, surgery
department optimisation
• Range of engagements
from strategy/diagnostic
to best practice
installation to interim
management
1,300+ engagements
completed
TALENT
DEVELOPMENT
Partnering to Drive
Workforce Impact and
Engagement
• Impacted the
achievement of
76,000+ executives,
doctors, clinical
leaders, and
managers
• 17,000+ outcomes-
driven workshops
tailored to partners’
specific needs
Survey Solutions
• Customised strategies
for improving
employee and doctor
engagement
6,200+ employee-led
improvement projects
©2014 The Advisory Board Company advisory.com 12
Advisory Board International Research Programmes
GLOBAL
FORUM FOR
HEALTH CARE
INNOVATORS
• Strategy and planning amid disruptive
change
• Maximising value from clinical innovations
• Strengthening financial management
Strategy and Business Leadership for Enduring Success
Research and insights for chief executive officers and other senior executives to
support their efforts to guide their organisations to sustainable excellence and
prosperity.
• Marketing to doctors and patients
• Increasing staff productivity and
engagement
• Providing leadership for organisational
performance
Serving Chief
Executives,
Strategy and Business
Leaders
CLINICAL
OPERATIONS
BOARD
• Improving clinical quality and patient
safety
• Maximising capacity utilisation
• Partnering with clinicians
Transforming Care Quality and Efficiency
Best practice research to support senior clinical and operational leaders who work
tirelessly to provide safe, effective, and efficient care for their communities.
• Ensuring efficient use of resources
• Cultivating clinical leadership
• Managing patients with chronic
disease
Serving Senior Clinical
and
Operational Leaders
GLOBAL
CENTRE FOR
NURSING
EXECUTIVES • Achieving excellence in care quality
and safety
• Improving the patient experience
• Recruiting and retaining high quality
nurses
Building the World Class Nursing Organisation
Research for an international network of nursing executives charged with leading the
largest and most critical element of the health care workforce in a time of great
challenges.
• Managing nursing diversity and culture
• Developing next-generation nursing
leaders
• Enhancing nursing staff efficiency and
productivity
Serving Chief Nursing
Executives and their
Senior Teams
GLOBAL
eHEALTH
EXECUTIVE
COUNCIL • Improving governance and
management of IT
• Leveraging IT to improve care
quality
• Achieving return on IT investments
IT Strategy and Planning
Research and analysis to help hospital information technology (IT) departments
effectively plan and implement key initiatives and achieve organisational strategic IT
goals.
• Engaging doctors in IT adoption
• Analysing vendors, applications, and
industry trends
• Optimising business intelligence and
executive data strategy
Serving Chief
Executives
and Chief Information
Officers
CLINICAL
INVESTMENT
INSIGHTS
• Identifying strategic investment
opportunities
• Optimising investment decisions
• Aligning clinician and executive priorities
Service Line Strategic Planning and Investment Guidance
On-demand service-line strategic guidance and customised technology
investment advice to help leadership make sound investment decisions around
challenging and complex clinical investment choices.
• Minimising risk of capital investments
• Increasing efficiency in investment
evaluation processes
• Creating insights into future disruptive
innovations
Serving Chief Executives
and Senior Planning
Leaders
19 Eastbourne Terrace
Paddington, London W2 6LG, UK
P +44 (0) 203.626.0230
F +44 (0) 203.626.0101
advisory.com
2445 M Street NW
Washington DC 20037
P +1 202.266.5600
F +1 202.266.5700