walgreens area 83 interns presentations final
TRANSCRIPT
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Walgreens Area 83 InternsPresents:
“The One- Box Experience”
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The A Team
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What does “One – Box” mean to you?
Pharmacy
Front End
ECC
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Presentation OverviewA. Pharmacy Experience
B. Driving Front End Sales
C. Live It!
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Pharmacy Experience To achieve an optimal pharmacy experience for our patients and customers, we utilized:
• Senior Day • Front End Education• Employee Engagement • Outreach/ Detailing • Community Events• Senior Appreciation Week• Immunizations• Compounding
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Pharmacy ExperienceSenior Days• Why Senior Day?• Driving Immunization• Driving Compounding
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Pharmacy ExperienceFront End Education• Simple immunization fact sheets• 5 minute meetings
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Pharmacy ExperienceEmployee Engagement
• Two Truths & A Lie
• Rx 5 Minute Meetings
• Potluck
• Themed Senior Days
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Pharmacy ExperienceOutreach/Detailing
• Compounding letters
• Created Rx referral coupons
• Jax?
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Pharmacy ExperienceCommunity Events
•Nationwide Health Care Event
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Pharmacy ExperienceCommunity Events
• Kids Fest
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Pharmacy ExperienceCommunity Events
• St. Augustine
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Pharmacy ExperienceCommunity Events
• Judy’s Place
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Pharmacy ExperienceSenior Appreciation Week
• Senior Appreciation Week Flyer
• Utilized Outreach Portal
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Pharmacy ExperienceSenior Appreciation Week
• Events for the Week
• Let’s Play Jeopardy!
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Pharmacy ExperienceNon – Flu Immunizations Results
• Senior Day
•Senior Appreciation Week
•Connect & Protect
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Pharmacy ExperienceNon – Flu Immunizations Results
• Non – Flu Immunizations Results
Non – Flu Immunizations for June & July Pneumonia (Prevnar) 8
Tdap (Adacel and Boostrix) 14Hep A 2
Typhoid 5Zostavax 9Hep A/B 2
Meningitis 2Varicella 1
Total Shots (43)Total Revenue (Missing 6928 and 6385) $5747
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Pharmacy ExperienceFlu Immunizations Results
•5 contracted clinics
•75 estimated shots for a total revenue of $1949.25
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Pharmacy ExperienceCompounding
• (Talka bout compounding)
•Revenue/money making
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Pharmacy Experience Revenue
• Non – Flu immunizations
• Flu Immunizations
• Compounding
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Driving Front End Sales To achieve an optimal plan to drive front end sale for our patients and customers, we utilized:
• Rx Incentive Coupon Pilot• SWOT Analysis • OSA Improvement Plan• Employee Engagement • Customer Service
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Driving Front End SalesRx Incentive Coupon Pilot
•One-Box
•Incentive Pilot
•Increase Waiters
•Increase Return to Stock Percentage Sold
•Improve Pharmacy Experience
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Driving Front End SalesRx Incentive Coupon Pilot▪Incentive strategy
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Driving Front End SalesRx Incentive Coupon Pilot▪Implementation ▪5 minute meetings▪Standard Operating Procedure
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Driving Front End SalesRx Incentive Coupon Pilot▪Implementation ▪Employee Engagement
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Driving Front End SalesRx Incentive Coupon Pilot Results
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Driving Front End SalesRx Incentive Coupon Pilot Results
•Total Coupons Redeemed: 340
•Redemption Rate:
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Driving Front End SalesRx Incentive Coupon Pilot Results
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Driving Front End SalesRx Incentive Coupon Pilot Results
• Revenue:• Store 05024: $3,111.50• Store 05994: $3, 213.21• Store 09304: $1,314.10• Store 06928: $1,785.93
•Total Revenue: $9424.74
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Driving Front End SalesRx Incentive Coupon Pilot Results
• Estimated District 604 Extrapolation (15 stores): $35,342.78
•Estimated Chain Wide Extrapolation (8,500 stores): $20,027,572.50
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But Wait There is More………
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Driving Front End SalesSWOT Analysis
•Report Analysis:• IMPROVE Scorecard• KPI’s• Operating Statement• Customer Scorecard• NPS Pharmacy Coach Report
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Driving Front End SalesOSA Improvement
•Example Pictures
•Coaching
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Driving Front End SalesEmployee Engagement
•Employee of the Week
•Patriotic Potluck
•Two Truths and One Lie
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Driving Front End SalesExtraordinary Customer Care
•Coaching Cards Program
•Process Improvement
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Live It! Here is what “living it” as a Walgreens summer intern looks like to us:
• Orlando Warehouse Tour• DM Walk• APS Walk• Flagship Store Visit• Retail Symposium
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Live It!• Orlando Warehouse Tour
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Live It!• District Manager Walk
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Live It!• APS Walk
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Live It!• Flagship Store Visit
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Live It!• Retail Symposium
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IMPACT!•Total Pharmacy Revenue:
•Total Front End Revenue:
•Total Live It: PRICELESS
$$$$$$$$$$
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What We Learned
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Thank you for your time!Any Questions?