wales conference - the uk's leading professional …moltraining.co.uk tenancy deposit scheme,...

Wales ConferenceCARDIFF | 19 OCTOBER 2017

Sponsored by

9.35 - 10.10

NETWORKING FOR ALL

WELCOME

REFRESHMENT BREAK

LUNCH

NATIONAL TRADING STANDARDS ESTATE AGENCY TEAM James MunroSupporting businesses to comply with their legal obligations.

REVENUE ACCELERATION - GETTING THE BUSINESS

OTHERS CAN’T GETPaul Wearmouth

Exploring three main areas that deal with the sales process in its final stages, concentrating on closing

techniques, avoiding key selling mistakes and influencing customer decisions.

PROGRAMME 8.45 - 9.30 <

11 .10 - 11 .30

14.00 - 14.40

14.40 - 15.00

9.30

11 .30 - 12.30

12.30 - 13.30

10.10 - 11.10

15.00 - 16.30

13.30 - 14.00

ARLA PROPERTYMARK

ARLA Propertymark Overview Sally Lawson

Deposit Protection: Getting it Right Alison MacDougall

Legal Update Robert Bolwell

NAEA PROPERTYMARK

NAEA Propertymark Overview Katie Griffin

AML Update Mark Hayward

Is Aerial Photography an Essentail Tool Jeremy Swan

Create Amazing Property Video Luke Power

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REFRESHMENT BREAK EXHIBITION VIEWING

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CUSTOMER CONFLICTPaul Jager

It is inevitable that property agents will experience conflict with customers. This can be daunting and

draining but with an effective plan of action and the right mind set this can be overcome.

SURFING THE COMMUNICATION OCEANNick Looby Why is getting through to our audience so incredibly difficult? We will explore how to interact and communicate with more power, passion and purpose and achieve incredible success.

PROVE YOUR PROPERTY MARKET EXPERTISE

Rory Black

HOW TO STAND OUT FROM YOUR COMPETITORS

Daniel Barea

WHY BECOME A MEMBER?• NAEA Propertymark and ARLA Propertymark logos reinforce credibility, professionalism and experience

• Quality, specialist legal advice when you need it

• Regional Meetings and Masterclasses keep you ahead of the competition

• Discounts on expert training and education

• Ensure consumers searching for independent advice find you through NAEA Propertymark and ARLA Propertymark find-an-agent

• Stay compliant with updates via newsletters, fact sheets, Property Professional magazine and the websites

• Ensure national and regional government are listening to your voice

• Avoid trading standards complaints with Primary Authority

• Propertymark Qualifications discounted work books

Go to naea.co.uk/join or arla.co.uk/join for more information.

Katie Griffin, NAEA PropertymarkKatie is the President of NAEA Propertymark and a passionate advocate for the property industry. She is committed to raising standards, sharing best practice and developing future talent. Katie has over twenty years’ experience in estate agency and runs her own

award winning multi-practice agency located in the South West of England.

Mark Hayward, NAEA PropertymarkMark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers,

housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since 2013.

Paul WearmouthPaul is a keynote speaker, author and specialist on what makes people buy more and sell better. Paul will show you how to be the business of choice for your customers, how to stand apart from the competitive crowd and how to turn customers in to raving

ambassadors telling the world how good you are.

Paul Jager, MOLPaul became an estate agent in 1985 and later owned a successful estate agents in London for 14 years. He joined MOL in 2004 and was soon after promoted to Head of the Property Division with responsibility for property training and the development of

workbooks that support Propertymark Qualifications.

Alison MacDougall, Tenancy Deposit Scheme (TDS)Alison has been involved in dispute resolution for over 12 years, including senior positions at the Police Complaints Authority and the Office of the Independent Adjudicator for Higher Education. Alison joined TDS in 2007 as

an adjudicator and is now responsible for the operational management of the dispute resolution team.

David Cox, ARLA PropertymarkDavid joined ARLA Propertymark, in 2014 bringing a sharply focused policy and stakeholder engagement perspective. David has worked alongside a diverse board of experienced practitioners from across the industry to campaign for mandatory

regulation of the lettings industry, Client Money Protection and to raise professional standards.

MEET THE SPEAKERS

Nick Looby, Feet on the GroundOver the last 13 years Nick has assisted corporate giants and small businesses with their communication expertise, enabling them to deliver greater clarity, more success and essential business growth. Nick has a potent and unique approach to

communication which will not only alter the way you think, but, more importantly, transform the way you act.

Luke Power, View It, Love It, Live It Luke has been supplying videos to the property world for a decade. He also spent ten years in film and TV working for clients including the BBC, Discovery and Fox. In 2012, Luke and his team launched their own property TV show across the Sky network.

James Munro, Trading StandardsJames is the Head of National Trading Standards Estate Agency Team (NTSEAT), which is the UK’s Lead Enforcement Authority for estate agency work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered

Trading Standards Institute from 2013 to 2015.

Robert Bolwell, Dutton GregoryRobert has been a partner in the firm since 1987 and is head of the Landlord and Tenant Department. Robert works on more complicated dilapidation and possession cases, advises a number of clients with large block management portfolios and provides property related advice on insolvencies.

Jeremy Swan, SwanDronesJeremy began his career as an estate agent and has always been on the lookout for ways to stand out from the competition. He now runs a companion drone company and works for a large provider of drone training, providing aerial photography and videography

workshops for pilots on the application of providing aerial work for estate agents.

Sally Lawson, ARLA PropertymarkSally is the President of ARLA Propertymark. She gained her wealth of experience setting up and running Wolverhampton’s leading Letting Agency Lawsons. She has also launched The Concentric Lettings group, a franchise which helps others set-up and launch

their own property sales and lettings businesses.

Rory Black, DataloftRory is a director at Dataloft, a leading property market intelligence company. He uses his extensive marketing experience in conjunction with Dataloft’s team of top property analysts to create powerful market intelligence: helping agents prove that they are the local experts in their area.

THE EXHIBITORS

Solutions Retail Displays are a leading manufacturer of illuminated and bespoke window and interior displays. We have a team of specialised experienced account managers on hand to help customers nationwide take their project from idea to installation. Our very latest window displays use only ultra-bright LED Light Pockets™ which can be suspended in designs to suit your windows. Our range also includes the latest digital signage, custom maps, illuminated internal displays plus a wide range of freestanding displays.

012 1550 [email protected]

Olivetti SpA, established in 1908, is still one of the world’s leading players in the information technology market-place, with over 100 years of experience in research and innovation and a strong commercial presence around the world. The range of digital office solutions combines performance with exceptional print quality and unsurpassed reliability. With excellent build-quality and long-life consumables, the products have been designed to need very little maintenance and to reduce total cost of ownership for customers.

01933 420 565 | [email protected]

The Property Software Group is the UK’s largest software supplier to leading property professionals. With a host of software products and features, The Property Software Group has the best option to suite any agency needs. From two of the leading cloud-based software products on the market: Alto and Jupix, to some of the most well-known desktop solutions on the market including CFP, Vebra and Encore, The Property Software Group are the experts in estate and letting agency software.

0800 075 8749 [email protected]

As one of the UK’s leading providers of professional qualifications, MOL have been developing and delivering programmes in partnership with industry specialists, professional and awarding bodies for thirty years. We work closely with Propertymark helping to develop qualifications for the property sector. These include the workbooks for ARLA Propertymark, NAEA Propertymark, NAVA Propertymark with online support through our virtual learning environment for the Award and Technical Award programmes.


Tenancy Deposit Scheme, an award winning not-for-profit tenancy deposit protection scheme. We make deposits easy with a market leading insured scheme and free and secure custodial scheme. Plus outstanding training through the TDS Academy and support from a dedicated Customer Relations team.

0300 037 [email protected]

Goodlord is a rental transaction platform built by agents for UK letting agents, and the only company that specialises in serving and reinventing the lettings market. Our platform standardises and streamlines the lettings process, enabling agents to save time and spend while providing better, fairer service to end users.

0203 198 2060goodlord.co

PayProp is an automated transactional platform for the property management industry that is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors.

020 3740 7614

Fixflo is the leading software for letting agents to manage property repairs. It is a simple solution that helps property managers streamline the repairs process boosting their service level.


Vouch will supply a full tenant reference (credit checks, affordability, landlord references, employer references, right to rent documents and ID). Everything you need to recommend your tenant.

Vouch will handle all your utility switches and sell services to your tenants; paying all the commission back to you.

Kremer Signs specialise in the manufacture of estate agency for sale & to let boards through to full office signage packages, including illuminated office fascia signage, internal branding and window displays.

Kremer Signs have dedicated themselves to the property market for over 30 years, supplying agents throughout the UK. Our aim is to provide high quality signage, competitive pricing and expert advice to our customers.

01635 46125 | [email protected]

Mindworking’s Sales and Marketing System an industry favourite. Thousands of estate agents use it every day for commission sale agreements, pricing, marketing and sales management of their customers’ properties. Starting in 2002, they now supply over 85% of estate agents in Denmark alone and are represented throughout Scandinavia and the UK.


Reapit is the UK’s leading provider of CRM software to agents. Their combined software platform (RPS) for sales, lettings, property management and client accounts has won a record seven awards in the category for Supplier of the Year at The Times and The Sunday Times Estate Agency of the Year Awards and recently at the ESTAS too.

Reapit has underpinned its software with a strong service and training ethos which has helped to attract and retain many leading brands in the industry.


Swan Drones offer a personal service to vendors, landlords, tenants and buyers and have built a good reputation in home sales and letting since starting out in 2006. Properties range from cosy cottages and smart apartments to larger more exclusive properties, offering a flexible service.

Covering Great Missenden and surrounding areas, we are confident that you will receive a professional property service that is simply second to none.

01494 890990 | [email protected]

wales conference - the uk's leading professional …moltraining.co.uk tenancy deposit scheme,...

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