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TRANSCRIPT
Department of Environmental Services
O`ahu Bulky Item CollectionAppointment Service
Current System
City provides regularly-scheduled monthly curbside bulky item collection service to single family and some multi-unit dwelling units.
O`ahu Bulky Item Collection Sector Map
• O`ahu is divided into “bulky” sectors, each of which is collected over a predetermined 3-4 day period every month.
• City crews “canvass” every sector looking for bulky waste to collect.
What’s The Problem?
Delayed & Uncertain Collection• 3-4 day collection period• Missed streets
Illegal Dumping• Consistent scheduling invites abuse
Inefficiency• Excess fuel consumption• Wear and tear on equipment and City
streets• Collecting non-program waste
Too Much Rubbish! • ~80% increase in bulky tonnage from
2008-2018.
4 Days After Collection
8 Days After Collection
10 Days After Collection
15 Days After Collection
18 Days After Collection
19 Days After Collection
Advantages of Appointment-Based Collection
Precise service date reduces illegal dumping
Scheduled items will be curbside for a shorter time duration, thus reducing the likelihood it will attract other waste items
Improves collection efficiency resulting in cost savings
Bulky Crews are no longer “canvassing” entire sectors in search of bulky items for collection
Reduces driving distances and time it takes to collect materials
Decreases wear-and-tear on City collection trucks and roadways
Reduces fuel consumption and air emissions
Appointment Steps To schedule appointment, go to Opala.org or call 768-3200
View alternate disposal and reuse options
Choose bulky item or appliance collection
Input address to confirm service eligibility
Select items to be collected (maximum 5 regular and 2 metal appliances)
Select collection date from available options
Provide contact information and commentsfor item description or pickup instructions
Confirm and Schedule appointment
Receive confirmation email with instructions on bulky item set out and how to cancel appointment.
Public Engagement
Prior to Implementation
• Resident mailers• NB presentations• Meeting with CMs• Press release• Social Media Posts
At time of Implementation
• Call center• Website updates
Ongoing
• Call center• Website updates• Curbside enforcement• Feedback from
employees and union
Measures
Appointments Made
Tons Collected
Type/Qty of Complaints Received
Citations Issues
Pilot DataAppointment-Based System in Honolulu District
2856 27702562
2144
2626
18591574
1324 1301
1736 1848
2254
0
500
1000
1500
2000
2500
3000
CALL
S
MONTH
Number of Calls Received
1778
2201
2623 2678 27652579
23832527
2240
2612
2958 2941
0
500
1000
1500
2000
2500
3000
3500
Appo
intm
ents
Month
Number of Appointments (Bulky)
138
189
210 217 213 210
187206
184199 205 205
0
50
100
150
200
250
Tons
Month
Tonnage Collected (Bulky)
3.3
3.5 3.5
3.4
3.3
3.5
3.4
3.3
3.43.5
3.53.5
3.1
3.2
3.2
3.3
3.3
3.4
3.4
3.5
3.5
3.6
3.6
Aver
age
Item
s
Month
Items Per Appointment (Bulky)
518
625
754 738775
732696
748
662705
845780
0
100
200
300
400
500
600
700
800
900
Appo
intm
ents
Month
Number of Appointments (Appliances)
1.1
1.3
1.51.5
1.4 1.4
1.2
1.4 1.41.5
1.3 1.4
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
Aver
age
Uni
ts
Month
Units Per Appointment (Appliances)
2191
2653
1725
22272402
20501783
22922010 2092
1504
1914
827983 1048
7571004 924 909
765974 1000
420605
OT
Hou
rs
Month
Honolulu Manual Overtime 2018 vs 2019
2018 2019/2020
0
162
7078 77 79
108
8168
124
8669
0
103
4223 16 16 21 22 18 9 10 17
0
20
40
60
80
100
120
140
160
180
HO
TSPO
TS
MONTH
Number and Tonnage of Illegal Dumping Hotspots Collected
Quantity Tons
15
44 46
3336
22
30
14
22
10
32
15
3 2
84
83
7
0 2 25 5
05
101520253035404550
VIO
LATI
ON
S
MONTH
NOV/NOO SECTORS 1-9
NOVs
NOOs
Adjustments to Collection Availability
In the Honolulu Pilot, each sector was collected once per month
As sectors became fully booked, residents would schedule for the following month
In areas that booked quickly, residents held onto bulky items for longer than one month
By rotating the schedule, appointments are available multiple times per month
This reduces the wait time between available appointments while still limiting residents to one collection per calendar month
Increased service
Pearl City Availability
Kapaa Availability
Waianae/Wahiawa Availability
Waialua Availability
Laie Availability
Questions?