vtresumecurrent
TRANSCRIPT
Victor Torres
SKILLS
Hardware: Experience in assembling, upgrading, and configuring PC workstations and servers (Dell PowerEdge Rack Mounted Blade Servers/ PowerEdge VRTX Servers). Experience in supporting and configuring Blackberry PDA’s, Android Smartphones, Apple iPads, and Apple IPhones.
Networks: Administer and implement peer-to-peer and client-server based NT, Win NT, Win2k, and Win3k networks.
Platforms: Dos, Windows 95, Windows 98, Windows ME, NT Workstation 4.0, Windows 2000 Professional, Windows XP Professional, Windows Vista, Windows 7, Windows 8, Windows 10, Apple Macintosh, NT Server 4.0, Microsoft Exchange Server 5.5, Microsoft Exchange Server 2003, Microsoft Exchange 2010, Windows 2000 Server, Microsoft Small Business Server 2003, Windows Standard Server 2003, Windows Server 2008 R2, Windows Server 2012 R2, Windows Active Directory, Citrix MetaFrame Presentation Server, Novell Netware, VMWare 5.5 Virtualization
Protocols: TCP/IP, DHCP, PPPOE, PPTPSoftware: MS Word, MS Excel, MS Access, MS Outlook, MS Powerpoint, Lotus Notes, Veritas
BackupExec, Track-It, HEAT, Tivoli Management, Altiris, Help Desk Authority, Footprints, SecuRemote, RSA SECURID, Novell Console1, Novell Zenworks Management, Novell Zenworks Remote, Novell SSL VPN, Novell IManager, GoToAssist, SonicWall Global VPN Client, Cisco Anyconnect VPN Client, MAAS360 Mobile Security Software, Mobile Iron, Microsoft Intune, Secret Server, VMWare vSphere Client, Logmein Rescue, Devolutions Remote Desktop
Other: Bilingual (English & Spanish)
EXPERIENCE (15.5 yrs)
Noble Drilling Services Inc. ( laid-off due to Noble workforce reduction ) 4 /14- 3/16 Systems Engineer
Designed, documented and analyzed network security (Active Directory) as it relates to user network access (new users, change in user access and user terminations), server folder and share security, and security groups and distribution lists.
Did Capacity analysis, forecasting and planning for server hardware and supporting software end of life, disk space, processor and memory utilization, etc.
Designed, documented and executed periodic server and supporting software maintenance routines. Designed, documented and configured systems for monitoring server and supporting software. Assist with periodic audits for Sarbanes Oxley and security by providing documentation, data and
explanation of policies and processes for analysis by security and audit team. Assist with disaster recovery planning, setup and testing analysis. Liaised with desktop support services team to provide production support and issue resolution. Analyzed and resolved server and supporting software (Exchange, SQL, IIS, etc.) related issues. Provided after hours and weekend on-call support.
Desktop Support Analyst Responsible for the installation and configuration of hardware and software for use onshore, offshore
and in the corporate office. Built or re-built workstations using pxe images through 1E Nomad/SCCM. Installed software on workstations. Facilitated remote desktops or SMS Remote Control for supporting workstations remotely. Troubleshooted and repaired Microsoft Windows as required. Assisted users with Microsoft Office (2010-2013) issues including Outlook/Exchange. Troubleshooted other hardware and software as required. Provided support for printers, fax machines and copiers. Interfaced with vendors to determine best pricing on Noble standard desktop environment. Made recommendations for Noble standard desktop environment in order to keep up with changing
technology Supported rigs and/or remote offices as required. Other duties as assigned by management.
Colonial Group Inc. (permanent) 12 /10- 4/14 Desktop Support Analyst
100% Desktop support; troubleshoot and resolve moderate to complex PC software and hardware issues for 22 end users at there Houston location.
Support and maintain all computer equipment for clients from WIN2000-WIN7. Ensure all business applications are correctly configured, tested, installed and maintained. Perform basic server administration like unlocking and reseting user accounts on Domain controllers
and creating and managing users accounts on Domain Controllers using Active Directory Provide technical support in maintaining, implementing, and upgrading all Microsoft Office software
for clients. Support and configure Exchange server Outlook e-mail clients. Troubleshoot and resolve moderate to complex remote network connectivity issues dealing with VPN Troubleshoot and resolve moderate to complex network connectivity issues at the office. Support and configure Citrix MetaFrame client software. Support and configure all company provided smartphones
SavaSeniorCare (completed contract) 05 /10-12/10 Remote Desktop Technician
100% Remote phone support; troubleshoot and resolve moderate to complex PC software and hardware issues for end users at Nursing Home Facilities located all over the US.
Followed established processes and procedures to provide customer support remotely for Regional users.
Troubleshoot and resolve moderate to complex remote network connectivity issues dealing with VPN and complex PC software and hardware issues for Regional end users.
Perform basic account administration such as unlocking and resetting passwords using Novell IManager and Novell Console One.
Troubleshoot and resolve email issues dealing with IBM Domino clients such as Lotus Notes and Inotes.
Provide basic software support for the Clinical Care Systems at all of the Nursing Home Facilities Provide basic Blackberry support including activation of there emails and email sync issues. Provide network printer support for all end users at Nursing Home Facilities located all over the US Follow established policy and procedure for documenting all incidents using the Heat ticketing
system. Support and configure all company provided smartphones
MDAnderson (permanent) 01 /06-05/10 Remote DesktopTechnician
100% Remote phone support; troubleshoot and resolve moderate to complex PC and Macintosh software and hardware issues for end users including Microsoft Office 2003 and 2007 suites.
Follow established processes and procedures to provide customer support remotely. Troubleshoot and resolve moderate to complex remote network connectivity issues dealing with VPN
and complex PC and Macintosh software and hardware issues for end users. Perform basic account administration such as unlocking and resetting passwords using Active
Directory Management Console and Novell Console One. Perform account administration for MDAnderson Patient CARE System including unlocking and
ressetting passwords using NETPASS Terminal Client (AS/400 Mainframe). Troubleshoot and resolve email issues dealing with Microsoft Exchange and IBM Domino clients such
as Outlook and Lotus Notes. Provide basic support for Peoplesoft clients in regards to logging into MyHR and Kronos. Provide network printer support for all end users on the MDAnderson domain. Follow established policy and procedure for documenting all incidents using the Altiris ticketing
system
Technology Support Incorporated (unstable company, left for direct hire opportunity) 10/04- 01/06 Desktop Support/Network Administrator
Outsourced to multiple clients (at Prudential/Gary Greene Realtors majority of time) as a systems administrator and computer technician.
Provide technical support in maintaining, implementing and upgrading client Microsoft Windows networks.
Perform break fix issues on workstations and advanced break fix issues on servers and networks. Implement, support and maintain Microsoft Small Business Server 2003 and Microsoft Exchange
Server 2003 for clients. Support and maintain all computer equipment for clients from WIN98-WINXP. Implement, support and maintain network equipment including switches, routers, and firewalls for
clients. Provide technical support in maintaining, implementing, and upgrading all Microsoft Office software
for clients.
Baker Hughes IT Solution Center (completed contract) 01/04 – 06/04 Remote Network Administrator/Service Desk
Perform basic server administration including unlocking and reseting user accounts on Domain controllers and creating and managing users accounts on Domain Controllers using Active Directory for WIN2K; 100% phone support.
Provide 1st, 2nd, and 3rd tier level remote tech support for all Baker Hughes users in the Baker Oil Tools Division.
Support and resolve phone calls relating to all Windows OS issues, software issues, network email issues, network connectivity and VPN issues on the Baker Hughes network.
Coral Energy IT Department (completed contract) 11/03 – 12/03 Desktop Support
Conduct user inerviews in preperation for the GI rollout. Support and resolve desktop support tickets within Remedy; 50% phone support.
Baker Hughes IT Solution Center (completed contract) 10/02 – 08/03 Remote Network Administrator/Service Desk
Perform basic server administration like unlocking and reseting user accounts on Domain controllers and creating and managing users accounts on Domain Controllers using Active Directory for WIN2K; 100% phone support.
Administer Exchange Server 5.5 and WIN2K administration including mailbox creation and management using both Microsoft Exchange Administrator and Active Directory for WIN2K.
Provide 1st, 2nd, and 3rd tier level remote tech support for all Baker Hughes users in Canada and South America.
Support and resolve phone calls relating to all Windows OS issues, software issues, network email issues, network connectivity and VPN issues in both Spanish and English on the Baker Hughes network.
PGS (laid-off due to economy) 05/01-10/02 Desktop Analyst Initial point of contact via a help desk environment for customers requiring assistance with computer
hardware, software, and network problems. Deploy new desktops, laptops, and desktop OS migration from Windows 9X and WINNT
environments to Windows 2000 and XP. Provide direct desktop and telephone support and face-to-face contact with the user. Ensure all business applications were correctly configured, tested, installed and maintained. Assist in the company wide migration of CCmail and Netscape mail to Exchange 2000. Support and configure Checkpoint SecuRemote VPN clients that connect remotely into the PGS
network.
FXI (company went out of business) 04/00 –05/01
System Administrator
Administer a single domain NT network of 150 Windows 98 and NT 4.0 clients.
Assist in the management and maintenance of seven Compaq Proliant 800 NT servers. Assemble, configure, and upgrade all client workstations on company’s network. Maintain and administer Exchanger Server 5.5. Support and configure Exchange server Outlook e-mail clients. Administer internet security by maintaining and supporting Proxy server 2.0. Successfully configured and implemented Proxy Server 2.0 on company’s network. Perform daily backups of all servers that had mission critical data on them. Support and Troubleshot user client machines, printers, and in-house software when it came to
connectivity issues on the network
Tier II Tech Support Lead
Supervise and manage 10 tier II tech support personnel within an ADSL tech support call center; 100% phone support for end users.
Assist in providing technical and troubleshooting support for field support technicians on installation of ADSL for all of SWBELL and PACBELL customers.
Serve as liaison between field technician and divisions of Southwestern Bell / Pacific Bell to resolve provisioning issues on customer phone lines.
Walk field technicians through installation of new phone lines and provide solutions to internal wiring problems.
Resolve and troubleshoot issues and conflicts arising during installation of network cards, modems, routers, and software on customer PC’s and Macs.
Configure browsers, network cards, and software for use with PPPOE. Support Win 95/98, Win NT, WIN2K, Mac O/S and PPPOE software.
Promark Research Corporation (small, left for more challenging opportunity) 08/99–02/00 System Administrator
Effectively administer a single domain NT network of 75 clients. Facilitate the design of boot floppies for a phone center allowing 65 DOS clients the ability to boot and
authenticate to an NT server on a network. Assist in remodeling an entire company’s executive offices by pulling and terminating new network
cable and bringing them back online. Develop extensive company procedures for networking tasks such as backing up a file server and
setting up a print server on a network using JetAdmin. Assemble, repair and upgrade PC’s for a company’s entire network. Successfully setup up and implement a small client-server network for a small law firm consisting of 6
Windows 98 clients and one Windows NT Server that was being used as a file server. Interact well with end users to help them troubleshoot their computer problems.
EDUCATION
North Harris Community College Associate of Applied Science 1999 Computer Information Systems Network Specialization (GPA: 3.49)
AS/400 Certification/ Enhanced Skills Certificate MCP (Microsoft Certified Professional) NT 4.0 1998 MCSE (Microsoft Certified Systems Engineer) NT 4.0 2000 MCP (Microsoft Certified Professional) WIN2K 2003 MCSA (Microsoft Certified Systems Administrator ) WIN2K 2003