vrs - emquest info atm 2012.pdf · videcom international developers of videcom reservation system...
TRANSCRIPT
VRS VIDECOM RESERVATION SYSTEM
Airline Reservation Hosting
Solution for Hybrid Airlines
is the:
Sabre Distributor in the UAE and Regional
Distributors in the continent of Africa
Exclusive Distributors of Airline Hosting
System in the Middle East, Africa, CIS & Indian
Subcontinent region
Distributors of aircraft management
software
Solution provider to Airlines
Videcom International Developers of Videcom Reservation System
(VRS), hosting 35+ airlines
UK Based, 25+ years in travel technology
Developers of Departure Control Systems
SEATS, used at airports in Miami, Toronto &
China
Strategic Partnership with
for Marketing, Support & Implementation of VRS
VRS overview New Generation solution providing 3600 view of Revenues
Manages business processes: Reservations, Ticketing,
Check-in, Travel Agency Distribution, Agency credit control,
Revenue Accounting & Revenue Management from within a
single application
Supports airline distribution via GDSs, interline partners,
interfaces with industry and airport check-in systems
Provides quick, scalable & cost effective web connectivity;
Graphical User Interfaces to connect the network of travel
agents, GSAs, call centres, airports and on-line consumers
Hosted & Managed by VRS professionals
VRS Airport DCS
Reservation & Revenue Management
Built-in Cargo system
Internet
Booking
Engine
VRS incorporates
IATA
standard
interfaces
GDS
connectivity
Interline &
CodeShare
Handshake with Airport DCS
BSP e-ticket integration
Manages Airline Inventory, fares, sales location
Direct Connect and Interactive Sell with GDSs
Interactive e-ticketing with GDSs & BSP
Power Airline web-site with Booking Engine
Check-in & Boarding Operations within same application
Built-in Cargo handling and issuance of Airway bills
SMS generation – Schedule changes, ticket issuance
Mobile/ PDA Booking interface
IBE Bespoke developments aligning to airline web-site
Interface to Kiosks on Airline request
VRS functionality
Reservation Management GDS connectivity controls
Time limits/Date Change/No show fees
Code Share/ Interline Flights
Flight configuration template
Nested classes
ASM/SSM schedule generation
Move PNRs / Dupe check
Seat Plan Configuration
Frequent Flyer Program
Target email-shot to pax ID
Consumer web-site controls
VRS Travel Agent access Extremely light on the web; good response
time
Graphical Agent Login from Airline web-site
Terminal Emulation – standard entry formats
GDS access
Bookable on Quest platform
VRS IBE - Vidweb Power Airline web-site with IBE, customised look & feel
IBE I-frames to link from the homepage
Language support for web-site and e-ticket conditions
Secure login for Travel Agents/ Corporates
On-line check-in /Seat Selection/Meal Selection
On-line payment gateway interface 60+ Banks
Admin & MIS Reports
Web-server Hosted at Videcom
Customer direct booking on
time-limit
Web-Components for customised Booking
flow
Graphical Check-in & Boarding Operation
Pre-assigned DCS Profile, Seat plan
2D/1D Barcode scanner
Merge PNLs from third-party systems for common check-in
Restrict Flight changes when Flight released to Board-point
Excess Baggage & Through Check-in
Baggage Reports to assist Load sheet
Weight and Balance
No-Show, Checked, Boarded passenger Reports
PNL & ETL generation
Online Check-in / Seat Selection
Departure Control
Sales Remittance Paper-less ticketing
Online Sales Reports
Credit limit for Agents
BSP web-link
Record Remittance
Posting of Invoices
Email notification of Invoices
Credit Card Authorisation via Direct Access
Manual Ticket Assignment (if required)
Detect Blacklisted & dummy ticketing entries
MIS Reports Total Sales Summary
Tickets by issue/travel date
E-tickets lifted/outstanding
GDS booking summaries
Credit information by City
Booking trend reports
Booking v/s Capacity
Online trend reports
Yield Revenue by Flight/Class
Reports in Excel or export in .csv format
VRS Revenue Management • Integrated Revenue Control
• Real Time Graphical Displays and Statistical Tools
• Integrated Web Interface
• No 3rd Party Data Exports Required
• No Costly Database Administration
• Customizable Reports by Airline
Management Decision Making & Control • Improved Inventory Management
• Reduced Manual Assessment
• Increased Productivity
• Real Time Space Control
• Dynamic Optimization
• Point and Click Interaction
• Critical Flight Identifiers
Okapi Airlines – Congo
Congo Express
Salsa Airlines - Haiti
Maya Island Air Belize
Smart Aviation Egypt
Sky Pasada – Philipines
Air Malawi
Boutique Air
SkyLink Arabia – Iraq
First Nation Airways – Nigeria
East African Airways – Kenya
Proflight Zambia
VRS hosted Airlines Jordan Aviation - Jordan
Fars-Qeshm Airline - UAE
Azmar Airlines - Iraq
Royal Falcon - Jordan
Nas Air - Eritrea
Al Masria Airlines - Egypt
Elite Aviation – UAE
Cham Wings - Syria
United Airways – Bangladesh
Sudan Airways – Khartoum
Southern Star Airlines – South
Sudan
Emirates (Travel Agency Network)
Nayzak Airlines - Libya
Nouvelair - Tunisia
SkyTrans - Australia
Sky Express – Crete, Greece
Sea Air – Philippines
Snowjet UK
Velvet Sky - SouthAfrica
Zambezi Airlines - Zambia
APNG Papua New Guinea
British International – UK
Budget Air - Ireland
Buraq Air - Libya
Fly Lappeenranta - Finland
FinnComm - Finland
Fly540 - Kenya
Fly540 - Ghana
Fly540 - Angola
Hellenic Airways – Greece
Inter Island Airways - American Samoa
VRS hosted Airlines
http://www.apng.com/ http://www.flyseair.com http://www.skytrans.com.au http://www.fly540.com http://www.hellenicairways.com http://www.budgetair.ie/ http://www.fc.fi (Finn Comm) http://www.flyzambezi.com/ http://www.flylappeenranta.fi/
Vid-Web powered web-site
VRS Network
01st March 2012
Secure Hosting facility
24 x 7 Monitored Support
Satellite Internet Back-up
24 x 7 Uninterrupted Power Supply
Dedicated Airline System
Multiple Firewall Protection
Offsite Data Storage
Logon/Access Security
System Segregation
Rigorous Data Assurance
Disaster Recovery Measures
VRS Data-Centre at Videcom, UK
Videcom VRS New Generation Reservation System
TCP/ IP Network Protocol – instant connectivity
Economical and low-cost operation
Open Architecture and scalable
Multiple processor design using PC platform
Database - supports ORACLE, DB2, Informix or
SQL server
Graphical User Interface for Ease of Use
Secure, Hosted Service Provided from UK
VRS Functionality IATA standards in a modern flexible approach:
Schedule, Inventory management, Fares & Reservations
Paper-less ticketing, ATB2, interactive OAL e-ticketing
Direct Connect Availability & Interactive Sell with GDSs
Interactive e-ticketing with GDSs (Sabre, Galileo, Amadeus & Worldspan)
Credit Card Authorisation & Payment Gateway interface
Agency Credit Control & Sales Remittance
Inventory and Booking for Hotel & other services
Web booking engine – Vidweb
SMS messaging service
Departure Control System (Check-in)
MIS reporting & Revenue Management
VRS System Administration
Schedule & Inventory Set-up
Fares Set-up
Sales locations & Agents
Taxes, Fare rules & endorsements
Ancillary Products – Hotels, LIMO etc.
SITA text messaging
Booking Management
Management Information Reports
Frequent Flyer program
Security Table
Default settings on VRS (connectivity, discounts, seat limit,
Baggage, time-limits etc. )
Schedule & Inventory Schedule load, search, edit & copy
Multiple Flight segment legs Flight Connections Group airports for Availability Display Seat Plans and thresholds Code-share & Interline flights Type A link to GDS Import OAG data tape Generate SSIMs, SSMs & ASMs to OAG Notification of Flight changes to
passenger bookings Flight inventory management
Inventory Profile by Aircraft Upto 12 class buckets Inventory by Flight Leg Separate AVS trigger Class Nesting Restrict Sale by Flight or Class Flight Re-accommodation Bulk Modification of Flights & inventory
Time initiated PNL & ADL generation
SITA address and Emails Generate APIS to country
specification
Fares Management Fares input, search, editing & copy
Fares by Market, Sales & Ticketing City
Multiple currencies, Fare Displayed in
User’s Currency
Fare validation rules & endorsements
Min/Max stay & Advance Purchase
Fare validity dates, Baggage Allowance
Passenger Discount%, fixed fare
Fare Discounts for individual Fares
Recalculate fare when tax change
Code-share, Interline and Group Fares
Flight Timing, Directional Fares
Mileage and Routing fares
Fare Combinable routes
Non-Changeable fares
Restricted viewing – Web, Airline office
Selective User Group fares
Change Fee configuration
Credit-card fee
Security Secure and selective access to different areas of the system
0-100 configurable user sine levels
Default Security access Configurable by Airline system administrator
Independent Security Access levels for Web access
Set templates profiles for generic roles e.g. Travel Agent, Airline staff
Agent Access Agent details and access authorisations:
User profile templates
Search, Edit sign records
Password protection, Multi-User sign
Set default city, country, currency &
sales location, user Email IDs
Restricted Travel Agent; ground
handler access
Finance control
Restrict Name change, Waitlist, Void,
Refund
Manual ticket validation (if required)
Ticketing & FOP options
Manual Fare quote authority
Excess Baggage /Change fee waiver
Access to all Queues
Sign-code Audit reports
Sine code suspend
Creation of unlimited Sine-codes
Currency Conversion
Configure accepted currencies
Industry standard used to calculate fares
Exchanges rates stored in relation to base airline currency
Fare Display supported in different
currencies Fares converted to User’s currency
IATA Currency tape read into VRS with Airline agreement
Creating a Booking (PNR) User-friendly inputs and amendment to following PNR fields: Passenger Name Contact Ticket Time Limit Remarks Special Requests SSRs, OSIs APIS Details Fields can be set as mandatory eg: Name, phone, ticket time-limits
PNR History- includes DCS status, ticketing info, changes to booking fields
Open Segment, Waitlist & over-booking capability Auto waitlist promote Group Bookings
Availability Displays Last Seat Availability Restrict Seat limit for agents Inventory by Segment leg capacity Built Flight connections Overbooking Waitlist by percentage Canned Remarks
Auto Fare Quotes Displays applicable fares Save fare quote into booking & Ticketing
Manual Fare Quotes Sign code validation User input currency, fare breakdown, RBDs
PNR Display
VRS Booking Screen Bookings made via GUI or standard host entries Sine in access and different security levels
Customisable GUI screen settings e.g. Origin city, city pairs etc.
List user inputs for reuse
User default colours, screen fonts
VRS – Passenger List Displays By Flight # /date
SSR requirement list
GDS created PNRs
Inbound/Outbound flights
Ticketed / non-ticketed List
Checked Passenger
VRS Frequent Flyer Module
VRS GUI – FOP & Ticketing Multiple FOP - Invoice, Cash
Agent Credit Check
Online Credit Card Auth
OPTAT / ATB2 ticketing
Paper-less ticketing
GDS Interactive e-ticketing
Voiding & refund tickets
Refund FOP
Itinerary/invoice to email
Validate manual ticket no. against Stock Allocation
Revalidate tickets
Multi purpose document
Queues System
Dynamic Display Pre-defined Queue numbers for a specific city
Search Facility PNR retrieval by locator, flight #, or date of travel or passengers name.
Divide PNR New PNR created for divided pax Data relevant to passenger will migrate to the new PNR.
Graphical Seat Plan Visual Seat Map layout Point & click selection
Language Support
Promotional tool – email-shot to passengers
CARGO PNR - Master Air Waybill CARGO PNR - Master Air Waybill
SHP:VIDECOM/ANDERSEN HOUSE/NEWTOWN ROAD/HENLEY-ON-THAMES/RG9 1HG/OXON[tra001]
AWB:Master
1 4H 0583 MO 30APR12DAC CGP HK 1100 1205 500Kg [1]
01 MP CCCC AED 500.00 500/500:500Kg 500,,[2,PPD=500+0.00,COL=0+0.00]
02 MP CCCC AED 900.00 900/900:900Kg 900,,[3,PPD=900+0.00,COL=0+0.00]
FARE QUOTE *AED
FQC 0 AED 500.00 /500.00+0.00 MPS AED 500/500
FQC 0 AED 900.00 /900.00+0.00 MPS AED 900/900
Total AED 1400.00
01 FOP MMM AED 1400.00 29APR
AWBTKT ISSUED 584 00000011 /01 ETKT 0 / MPD CCCC AED500.00 500/500:500Kg
500,,[2,PPD=500+0.00,COL=0+0.00]
DXB4H AABJLT/TRA001/DXB/4H///AED/SG 29/04/2012 13:11:21
29/04/2012 13:11:21
AABJLT
VRS – Cargo Handling System
VRS Check-in GUI interface to Check-in passengers
2D Barcode reader for easy check-in
Online check-in and Boarding pass printing
Generate APIS in respective country formats
Flight Availability and Booking access from Check-in screens
Default passenger weight & Baggage List for Load sheet
Send PNL to Airport DCS systems
Receive interactive e-ETLs from Airport DCS Current DCS status display: booked, checked-in, passenger and baggage
NoShow and Goshow Booking templates
No-Show reports
Manifested, Checked, Boarded & Denied boarding lists
VRS Check-in Load/ Offload Passenger and baggage from Flight by
single Click
Load passengers booked together
with single Click
Select Seat or Auto-seat Selection
Through-Checkin & boarding pass
printing
Excess Baggage calculation and
print invoices
Reprint, Boarding pass and tags
Pax type M,F,C,I; RBD display
Selected Cabin view
Block Seat Range
Close/re-open Flight for DCS
Change passenger seat, offload passenger after Check-in
Transfer individual passengers to different flight
Industry System Interfaces
GDS Type A links: Direct Availability & Sell with Amadeus, Sabre, Galileo, & Worldspan
e-ticketing interface with GDSs and interline carriers EK, EZ, QR, BA, MH
OAG data-tape download
SSIM generation to OAG
APIS – Generate APIS data in country specific APIS formats
Timatic: VRS provides web URL support to Timatic's HTML GUI
Management Analysis Tools - Reports Invoiced reports Credit card sales reports FOP sales reports End of shift sales reports Total sales summary GDS Support – Revenue Integrity reports Post departure capacity report Post departure revenue Per departure revenue per city pair Tickets out standing Tickets cancelled All tickets for flight date All tickets for date of issue Budgetary ticket report Audit trail for PNR's Report by specific date range, issue office Reports can be exported to MS-Excel, html, XML or .CSV format Use real-time or archive data
Management Analysis Reports
Total Sales Breakdown This report details the who what and when. Total sales for the period is broken down by FOP, listing PNR reference code and total amount per payment type per booking.
Sales Invoice Report The Invoice Sales Report shows invoice payments which can be filtered by issue office or invoice account.
Post Departure Revenue Calculates the total revenue gained from each flight post departure.
Post Departure Revenue per City Calculates the total revenue gained from each
flight post departure by leg.
GDS Support Reports •GDS PNR Quantity Breakdown •GDS Booking Holding Space with no Tickets •GDS IET – Not ticketed •GDS HX Segment
Seat Capacity v/s Sales report
E-Tickets Outstanding Shows valid e-tickets not yet used.
E- Tickets Lifted
Shows all used e-tickets and their value
Tickets by Date of Flight Shows ticket and their value arranged in date of journey order.
Tickets by Date of Issue Shows ticket coupons and their value arranged in order of issue date.
Total Sales Summary by
FOP – GSA – GSA shows net sales figure for a period, refunds and cancellations are deducted from Credit Sales.
Total Sales Summary by FOP – Issue Office – Issuing Office shows net sales
figure for period.
IBE Overview
Flight Information and Booking Capability Customer Ticket Sales module Business/Corporate Account Booking Travel Agency access via Secure login ID
Interfaces with VRS or another airline host system
Access booking engine via Airlines Website through a link
Best fare Shopping, Multiple currencies
Secure credit card validation & Payment Gateway interface
e-ticketing, FFP integration & Customer profiles
Customisable user-friendly screens & Language preference
Targeted email-shot to passengers
Advance Management Statistics module
IBE Overview… contd
Online Availability & Fares
Online Checkin/Seat selection
Online Boarding Pass Printing
Vid-web - System Features User Profile Multiple Language Support Availability Promotional Information Fare Quote Best Fare Shopping Time Limit Restrictions Fare Rules Multiple Currencies
Secure Credit Card Validation
Special Fares and Offers
e-Ticket Support
Seat Selection
Meal Requests
Special Requests
Booking Calendar
Ticket Delivery Options
Remote Administration
Security
Expandability
Vid-web - System Features
Internet Sales Analysis Event Log Booking Log Hourly, Daily, Monthly Booking Chart Fare Quotes Per Booking Sessions That Did Not Book Average Cost Per Trip Daily Revenue Chart Monthly Revenue Chart Session Count Hourly, Daily, Monthly Session Count
Look to Book Ratio
Daily Look to Book Ratio
Monthly Look to Book Ratio
Daily Passenger Chart
Monthly Passenger Chart
Frequent Customers
Frequent Routes
Frequent Fare Quotes
Frequent Classes
Internet Sales Analysis
Vid-web Administration Menu
Management Tools Charts show the number of bookings on each given day.
Management Tools Management may view statistics such as the total number of bookings on each day, the total revenue created from these bookings and the average sale figure of each booking.
Event Analysis
Capture complete booking procedure & Events within the
booking
Current VRS Developments Revenue Management
Weight and Balance
VARS (Advance VRS core application)
Cargo Handling System
Revenue Management
• Integrated Revenue Control
• Real Time Graphical Displays and Statistical Tools
• Integrated Web Interface
• No 3rd Party Data Exports Required
• No Costly Database Administration
• Customizable Reports by Airline
Management Decision Making & Control
• Improved Inventory Management
• Reduced Manual Assessment
• Increased Productivity
• Real Time Space Control
• Dynamic Optimization
• Point and Click Interaction
• Critical Flight Identifiers
Specific Flight Statistics
• Detailed Statistics on Current Sales
• Historic Sales Comparisons
• Optimization Recommendations
• Rapid Manual Override
Flight Inventory tracking by Cabin
• Actual Flight Inventory by Class/Cabin
• Historic Comparisons
• Predicted Future Sales by Class/Cabin
• Recommended Forecasts by Class/Cabin
Revenue Tracking
• Total Revenue
• Historic Comparisons
• Revenue by Class/Cabin
• Revenue Forecasts by Class/Cabin
Host Printer Configuration
Local Printer Configuration
Videcom Secure Hosting Facility
• 24 x 7 Monitored Support • Satellite Internet Back-up • 24 x 7 Uninterrupted Power Supply • Dedicated Airline System • Multiple Firewall Protection • Offsite Data Storage
Security
• Logon/Access Security • System Segregation • Rigorous Data Assurance • Disaster Recovery Measures
Thank you for your time
VRS sales team Contact:
Jancy Anthony [email protected] +97150 4581668 Savio GamaRose [email protected] +97150 9509790
Connon D’souza [email protected] +97156 6813150