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CURRICULUM VITAE

Vinod Raj

HNo. 37-70/11/1/2,

J. J. Nagar,

Sainikpuri Post, E-mail : [email protected]

Hyderabad-500 094. Mobile: 9391121101

Career Objective:-

Set to seek exposure to all the Technology. Wish to work in atmospheres which offer a friendly go

ahead with professional enthusiasm where I can achieve my goal of being valuable accent to my

company by making use of available resources to their best.

Professional Summary:-

1. Worked as a Technical Support Representative for Microsoft Operations for Aditya Birla Minacs

(2007-2009).

2. 12 months of work experience in Magus Customer Dialog as a Customer Care Executive (2006-

2007).

Strengths:-

1. Innovative in thought process.

2. Initiative and willingness to take decision when dealing in emergencies and meeting deadlines.3. Ability to motivate and enhance the performance of the team.

Job Profile by Role:-

1. Aditya Birla Minacs Worldwide Pvt. Limited (Transworks Information Pvt. Limited):-

Aditya Birla Minacs is a leading provider of world-class CRM/BPO services from India. Minacs is part of

the Aditya Birla Group, one of India's largest business houses. Aditya Birla Minacs is the First Company

in the world to be certified COPC 3.2 version.

Designation - Associate (Operations)- (December 2007- February 2009):-

1. Responsible for providing Customer Service for Microsoft products and services for North American

and Canadian customers through E-mail and Chat.

2. Achieving target for all the different parameters such as customer satisfaction, quality and productivity.


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Achievements in the organization:-

1. Recognized and awarded by MICROSOFT as a Best Champ for providing highest customer

satisfaction.

2. Recognized by MICROSOFT and ADITYA BIRLA MINACS as the Best Consistent Performer.

Professional Training undergone:-

1. Stress Management Training Program

2. Time Management Training Program

3. Trained to handle critical E-mail escalations and chat escalations apart from normal e-mails.

2.Magus Customer Dialog Private Limited:-

Magus Customer Dialog Private Limited was established in 1989 at a point when the concept of

Customer Retention Management was still in its infancy. Magus is a forerunner in this field and itis the first independent customer retention and customer response organization in India. Magusalso has the unique distinction of being the first company in this business segment to receive the

coveted ISO 9001: 2000 certification.

Designation Customer Care Executive- (June 2006- July 2007):-

1. Weprovide an opportunity for customers to initiate a dialog with us, if they feel the need to enquire

about something or communicate something.

2. Responsible for solving queries and file a complaint regarding network failure for Vodafone customers.

Interests:-

Favorite Subject Computer Hardware basic fundamentals

Operating System Basic Operating System Concepts WIN 98, WIN 2000,

WIN XP, WIN VISTA & WINDOWS 7.

Database Basic in SQL

Others HTML, MS Office

Educational Profile:-

Degree in B.Sc. Computer Science from Sai-Sudhir Degree College, Osmania University.

Intermediate from St. Josephs Junior College, Board of Intermediate Education.

SSC from St. Johns High School, School of Secondary Education.


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Personal details:-

Name : Vinod Raj

Fathers Name : M.Rama Krishnan

Date of Birth : 19th July 1983

Marital Status : Single

Personal Interests : Listening to Music.

Languages Known : English, Hindi, Telugu and Tamil.

Permanent Address: HNo. 37-70/11/1/2,

J. J. Nagar,

Sainikpuri Post,

Hyderabad-500 094.

I hereby declare that the above statements are true and correct to the best of my Knowledge and belief.

Date:

Place: Hyderabad

(Vinod Raj)

vraj new hyd2

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