vpn service access manual -...

107
0 VPN Service Access Manual Rev.1.4.1

Upload: hadung

Post on 16-Aug-2019

213 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

0

VPN Service Access Manual Rev.1.4.1

Page 2: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

1

【System Requirements】

VPN service supports the following terminal environments.

○OS

Windows Vista SP2

Windows 7 SP1

Windows 8 / Windows 8.1

Windows 10

Apple Mac OS X 10.7.x / Apple Mac OS X 10.8.x

Apple Mac OS X 10.9.x / Apple Mac OS X 10.10.x

Apple Mac OS X 10.11.x

Linux ※with enabled Kernel support for PPP interfaces and libc version 2 or later,

Android 4.0 / 5.0 ※They are only available on the BIG-IP Edge Client

iOS 6.0 / 7.0 / 8.0 /9.0 ※They are only available on the BIG-IP Edge Client

○Browsers

Windows OS

- Microsoft Internet Explorer 7.0 / 8.0 / 9.0 / 10.0 / 11.0

- Mozilla FireFox 34

Mac OS

- Apple Safari 6.0 / 7.0 / 8.0 /9.0

- Mozilla FireFox 34

This is a user manual for accessing VPN under the following terminal environments.

・ Windows 7 SP1 with IE 9.0

・ Windows 7 SP1 with BIG-IP Edge Client

・ Windows 8.1 with IE 11.0

・ Windows 8.1 with BIG-IP Edge Client

・ Windows 10 with IE 11.0

・ Windows 10 with BIG-IP Edge Client

・ Mac OSX 10.11 with Safari 9.0

・ Mac OSX 10.11 with BIG-IP Edge Client

・ Utilize the multiple certification by Mac OSX

※ This manual must be run by users with administrative authority.

※ WindowsOS recommends the EdgeClient. MacOS recommends the Browser Connection.

・・・・・・ P 2

・・・・・・ P 13

・・・・・・ P 23

・・・・・・ P 34

・・・・・・ P 44

・・・・・・ P 55

・・・・・・ P 66

・・・・・・ P 76

・・・・・・ P 88

Page 3: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

2

【Windows 7 (Internet Explorer 9 )】

*Make sure to import the client certificate before making access.

◆Network Access Manual◆

1. Prior setting

Open Internet Options.

Go to [Start]->[Control Panel]->[Network and Internet Connections]->

[Internet Options].

1.1.Security level

Select the Security tab and adjust the security level to medium-high or lower.

The VPN service cannot be used at high.

※There are exceptions if you are customizing the level of security.

Page 4: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

3

1.2.Pop-up Block

Select the Privacy tab and uncheck Turn on Pop-up Blocker.

Otherwise click on Settings and add the following address.

https://v1.riken.jp/

Page 5: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

4

※If there are add-ons in Internet Explorer that control pop-ups, make sure to

disable it and permit VPN.

2. Access to the VPN Service.

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

Access the following URL with Internet Explorer.

https://v1.riken.jp

2.1.Client certificate confirmation

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

Page 6: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

5

2.2.Connect the Network Access

Click Riken_(connection destination) in the home screen

2.3.Client Component Installation (*On first connection only)

An installation window will open with a pop-up that reads This website wants to

install the following add-on...Click on the information bar and click on Install

Page 7: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

6

A security warning will appear. Click Install.

A security warning will appear. Click Allow.

Page 8: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

7

2.4.Connection

A security warning will appear. Click Allow.

Once the connection has been made, the following window will appear with the message

Connected.

Page 9: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

8

3. Disconnecting VPN Service

3.1.Disconnecting Network Access

Click Disconnect.

3.2.Logout

Click Logout in the upper right hand corner of the home screen.

Page 10: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

9

◆Removing Client Components◆

4. Removing Client Components

4.1.Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_J9XH

9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

4.2.Deleting the client component

Right-click on the file you downloaded in 4.1 and click Run as administrator.

The BIG-IP Edge Components Troubleshooting will open.

Go to Tools and click Remove Components in the menu bar.

Page 11: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

10

Uncheck Generate report before removing and click Yes.

This will remove the components.

The following warning may be shown. Click Yes.

If the following warning is displayed, click OK and Restart the system.

Then, do again from「4.2.」.

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 12: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

11

4.3.Deleting dial-up connections

Open Network Connections.

Go to [Start] -> [Control Panel] -> [Network and Internet] ->

[Network and Sharing Center] and click Change adapter settings.

Select (connection destination)_Common_riken_portal_ap_na_res – Go to v1(or

v2).riken.jp instead of dialing directly and delete it.

Page 13: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with IE 9.0

12

4.4.Deleting network adaptor driver

Open Device Manager.

Go to [Start] -> [Control Panel] -> [Hardware and Sound] and click Device Manager.

Click on View and select Show hidden devices in the menu bar.

Delete F5 Networks VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

4.5.Restart the system

Delete the file (f5wininfo.exe) and restart the system.

Page 14: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

13

【Windows 7 (BIG-IP Edge Client) 】

*Make sure to import the client certificate before making access.

◆Network Access Manual◆

1. Download BIG-IP Edge Client Installer

Download (BIGIPEdgeClient.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D9kS/RgEgwAym8OYu

b_zRP3iyupK4MjFK.ZtwQ76lB0lOFZA

2. Install BIG-IP Edge Client

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

2.1. Right-click on the BIG-IPEdgeClient.exe and click Run as administrator.

The setup wizard will appear, click Next.

Page 15: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

14

Start the installation by clicking Install.

Click Finish.

Page 16: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

15

3. Access to VPN Services

3.1. Start the BIG-IP Edge Client

Start the BIG-IP Edge Client by clicking [Start] -> [BIG-IP Edge Client]

3.2. Designation of the connection destination server (* On first connection only)

Start up the BIG-IP Edge Client, the following popup will appear.

Enter https://v1.riken.jp/ in the blank and click Next.

3.3. Connect to VPN (When you use BIG-IP Edge Client before)

Make sure that the server address is https://v1.riken.jp, click Connect.

Page 17: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

16

3.4. Select the Certificate

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

3.5. Confirm VPN Connection

When Connected is displayed, you connected VPN Services.

Page 18: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

17

4. Disconnect VPN Services

4.1. Disconnect VPN Services

Click Disconnect.

4.2. Confirm Disconnection

Check Disconnected is displayed.

Page 19: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

18

◆Removing Client Components◆

5. Removing Client Components

5.1. Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_J9XH

9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

5.2. Deleting the client component

Right-click on the file you downloaded in 5.1 and click Run as administrator.

The BIG-IP Edge Components Troubleshooting will open.

Page 20: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

19

Go to Tools and click Remove Components in the menu bar.

Uncheck Generate report before removing and click Yes.

This will remove the components.

Page 21: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

20

The following warning may be shown. Click Yes.

If the following warning is displayed, click OK and Restart the system.

Then, do again from「5.2.」

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 22: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

21

5.3. Deleting dial-up connections

Open Network Connections.

Go to [Start] -> [Control Panel] -> [Network and Internet] ->

[Network and Sharing Center] and click Change adapter settings.

Select (connection destination)_Common_riken_portal_ap_na_res – Go to v1(or

v2).riken.jp instead of dialing directly and delete it.

Page 23: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 7 SP1 with BIG-IP Edge Client

22

5.4.Deleting network adaptor driver

Open Device Manager.

Go to [Start] -> [Control Panel] -> [Hardware and Sound] and click Device Manager.

Click on View and select Show hidden devices in the menu bar.

Delete F5 Networks VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

5.5.Restart the system

Delete the file (f5wininfo.exe) and restart the system.

Page 24: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

23

【Windows 8.1 (Internet Explorer 11)】

*Make sure to import the client certificate before accessing VPN.

◆Network Access Manual◆

1. Prior setting

Open Internet Options.

Go to [Windowskey+x] -> [Control Panel] -> [Network and Internet]

and click Internet Options.

1.1.Security level

Select the Security tab and adjust the level to medium-high or lower.

The VPN service cannot be used at high.

※There are exceptions if you are customizing the level of security.

Page 25: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

24

1.2.Pop-up block

Select the Privacy tab and uncheck Turn on Pop-up Blocker.

Otherwise click on Settings and add the following address.

https://v1.riken.jp/

Page 26: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

25

※If there are add-ons in Internet Explorer that control pop-ups, make sure to

disable it and permit VPN.

2. Access to the VPN Service

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

Access the following URL with Internet Explorer.

https://v1.riken.jp/

2.1.Selection of client certificate

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

Page 27: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

26

2.2.Connect the Network Access

Click Riken_(connection destination) in the home screen.

2.3.Client Components Installation (*On first connection only)

An installation window will open with a pop-up that reads This website wants to

install the following add-on...Click on the information bar and click on Install

Page 28: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

27

A security warning will appear. Click Install.

2.4.Connection

A security warning will appear. Click on Allow.

Once the connection has been made, the following window will appear with the message

Connected.

Page 29: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

28

3. Disconnecting VPN Service

3.1.Disconnect Network Access

Click Disconnect.

3.2.Logout

Click Logout in the upper right hand corner of the home screen.

Page 30: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

29

◆Removing Client Components◆

4. Removing Client Components

4.1.Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_

J9XH9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

4.2.Deleting the client component

Right-click on the file you downloaded in 4.1 and click Run as administrator.

The F5 BIG-IP Edge Components Troubleshooting will open.

Page 31: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

30

Go to Tools and click Remove Components in the menu bar.

Uncheck Generate report before removing and click Yes.

The following warning may be shown. Click Yes.

Page 32: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

31

If the following warning is displayed, click OK and Restart the system.

Then, do again from「4.2.」.

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 33: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

32

4.3.Deleting dial-up Connections

Open Network Connections.

Go to [Windowkey+x]->[Control Panel] and click

[Network and Internet]->[Network and Sharing Center].

Click Change adapter settings of the left panel.

Select the connection (connection destination)-Go to v1(or v2).riken.jp instead of

dialing directly and delete it

Page 34: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with IE 11.0

33

4.4.Deleting network adaptor driver

Open Device Manager.

Go to [Windowskey+x]->[Control Panel]->[Hardware and Sound] and click Device

Manager.

Click on View and select Show hidden devices in the menu bar.

Delete F5 Networks VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

4.5.Restart the system

Delete the file (f5wininfo.exe), and restart the system.

Page 35: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

34

【Windows 8 (BIG-IP Edge Client) 】

*Make sure to import the client certificate before accessing VPN.

◆Network Access Manual◆

1. Download BIG-IP Edge Client Installer

Download (BIGIPEdgeClient.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D9kS/RgEgwAym8OYu

b_zRP3iyupK4MjFK.ZtwQ76lB0lOFZA

2. Install BIG-IP Edge Client

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

2.1. Right-click on the BIG-IPEdgeClient.exe and click Run as administrator.

The setup wizard will appear, click Next.

Page 36: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

35

Start the installation by clicking Install.

Click Finish.

Page 37: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

36

3. Access to VPN Services

3.1. Start the BIG-IP Edge Client

Start the BIG-IP Edge Client by clicking [Start]->[BIG-IP Edge Client]

3.2. Designation of the connection destination server (* On first connection only)

Start up the BIG-IP Edge Client, the following popup will appear.

Enter https://v1.riken.jp/ in the blank and click Next.

3.3. Connect to VPN (When you use BIG-IP Edge Client before)

Make sure that the server address is https://v1.riken.jp/ , click Connect.

Page 38: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

37

3.4. Select the Certificate

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

3.5. Confirm VPN Connection

When Connected is displayed, you connected VPN Services.

Page 39: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

38

4. Disconnect VPN Services

4.1. Disconnect VPN Services

Click Disconnect.

4.2. Confirm Disconnection

Check Disconnected is displayed.

Page 40: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

39

◆Removing Client Components◆

5. Removing Client Components

5.1. Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_

J9XH9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

5.2. Deleting the client component

Right-click on the file you downloaded in 5.1 and click Run as administrator.

The F5 BIG-IP Edge Components Troubleshooting will open.

Page 41: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

40

Go to Tools and click Remove Components in the menu bar.

Uncheck Generate report before removing and click Yes.

Page 42: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

41

The following warning may be shown. Click Yes

If the following warning is displayed, click OK and Restart the system.

Then, do again from「5.2.」

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 43: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

42

5.3. Deleting dial-up Connections

Open Network Connections.

Go to [Windowkey+x]->[Control Panel] and click

[Network and Internet]->[Network and Sharing Center].

Click Change adapter settings of the left panel.

Select the connection (connection destination)-Go to v1(or v2).riken.jp instead of

dialing directly ,APM Network Access and delete it

Page 44: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 8.1 with BIG-IP Edge Client

43

5.4. Deleting network adaptor driver

Open Device Manager.

Go to [Windowskey+x]->[Control Panel]->[Hardware and Sound] and

click Device Manager.

Click on View and select Show hidden devices in the menu-bar. Delete F5 Networks

VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

5.5. Restart the system

Delete the file (f5wininfo.exe), and restart the system.

Page 45: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

44

【Windows 10 (Internet Explorer 11)】

*Make sure to import the client certificate before accessing VPN.

◆Network Access Manual◆

1. Prior setting

Open Internet Options.

Go to [Windowskey+x] -> [Control Panel] -> [Network and Internet]

and click Internet Options.

1.1.Security level

Select the Security tab and adjust the level to medium-high or lower.

The VPN service cannot be used at high.

※There are exceptions if you are customizing the level of security.

Page 46: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

45

1.2.Pop-up block

Select the Privacy tab and uncheck Turn on Pop-up Blocker.

Otherwise click on Settings and add the following address.

https://v1.riken.jp/

※If there are add-ons in Internet Explorer that control pop-ups, make sure to

disable it and permit VPN.

Page 47: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

46

2.Access to the VPN Service

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

Access the following URL with Internet Explorer.

https://v1.riken.jp/

2.1.Selection of client certificate

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

Page 48: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

47

2.2.Connect the Network Access

Click Riken_(connection destination) in the home screen.

2.3.Client Components Installation (*On first connection only)

An installation window will open with a pop-up that reads This website wants to

install the following add-on...Click on the information bar and click on Install

Page 49: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

48

A security warning will appear. Click Install.

2.4.Connection

A security warning will appear. Click on Allow.

Once the connection has been made, the following window will appear with the message

Connected.

Page 50: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

49

3. Disconnecting VPN Service

3.1.Disconnect Network Access

Click Disconnect.

3.2.Logout

Click Logout in the upper right hand corner of the home screen.

Page 51: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

50

◆Removing Client Components◆

4. Removing Client Components

4.1.Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_

J9XH9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

4.2.Deleting the client component

Right-click on the file you downloaded in 4.1 and click Run as administrator.

The F5 BIG-IP Edge Components Troubleshooting will open.

Page 52: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

51

Go to Tools and click Remove Components in the menu bar.

Uncheck Generate report before removing and click Yes.

The following warning may be shown. Click Yes.

Page 53: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

52

If the following warning is displayed, click OK and Restart the system.

Then, do again from「4.2.」.

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 54: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

53

4.3.Deleting dial-up Connections

Open Network Connections.

Go to [Windowkey+x]->[Control Panel] and click

[Network and Internet]->[Network and Sharing Center].

Click Change adapter settings of the left panel.

Select the connection (connection destination)-Go to v1(or v2).riken.jp instead of

dialing directly ,APM Nerwork Access and delete it

Page 55: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 with IE 11.0

54

4.4.Deleting network adaptor driver

Open Device Manager.

Go to [Windowskey+x]->[Control Panel]->[Hardware and Sound] and click Device

Manager.

Click on View and select Show hidden devices in the menu bar.

Delete F5 Networks VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

4.5.Restart the system

Delete the file (f5wininfo.exe), and restart the system.

Page 56: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

55

【Windows 10 (BIG-IP Edge Client) 】

*Make sure to import the client certificate before accessing VPN.

◆Network Access Manual◆

1. Download BIG-IP Edge Client Installer

Download (BIGIPEdgeClient.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D9kS/RgEgwAym8OYu

b_zRP3iyupK4MjFK.ZtwQ76lB0lOFZA

2. Install BIG-IP Edge Client

You may be prompted to confirm access depending on your UAC (User Account Control)

settings. Click Continue.

2.1. Right-click on the BIG-IPEdgeClient.exe and click Run as administrator.

The setup wizard will appear, click Next.

Page 57: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

56

Start the installation by clicking Install.

Click Finish.

Page 58: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

57

3.Access to VPN Services

3.1.Start the BIG-IP Edge Client

Start the BIG-IP Edge Client by clicking [Start]->[BIG-IP Edge Client]

3.2.Designation of the connection destination server (* On first connection only)

Start up the BIG-IP Edge Client, the following popup will appear.

Enter https://v1.riken.jp/ in the blank and click Next.

3.3.Connect to VPN (When you use BIG-IP Edge Client before)

Make sure that the server address is https://v1.riken.jp/ , click Connect.

Page 59: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

58

If the following warning screen appears, please click Yes..

3.4.Select the Certificate

When the following prompt is displayed, confirm the certificate you have

pre-installed and click OK.

If the following prompt is displayed twice, click OK both times.

Page 60: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

59

3.5.Confirm VPN Connection

When Connected is displayed, you connected VPN Services.

Page 61: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

60

4.Disconnect VPN Services

4.1.Disconnect VPN Services

Click Disconnect.

4.2.Confirm Disconnection

Check Disconnected is displayed.

Page 62: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

61

◆Removing Client Components◆

5.Removing Client Components

5.1.Download the application to remove the components

Download (f5wininfo.exe) from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D6z1/_v.W7jIP_

J9XH9ruIDqHhGkO9B0DFXC1DlHgTvjUS14

5.2.Deleting the client component

Right-click on the file you downloaded in 5.1 and click Run as administrator.

The F5 BIG-IP Edge Components Troubleshooting will open.

Page 63: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

62

Go to Tools and click Remove Components in the menu bar.

Uncheck Generate report before removing and click Yes.

Page 64: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

63

The following warning may be shown. Click Yes

If the following warning is displayed, click OK and Restart the system.

Then, do again from「5.2.」

After uninstalling, close the BIG-IP Edge Components Troubleshooting.

Page 65: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

64

5.3.Deleting dial-up Connections

Open Network Connections.

Go to [Windowkey+x]->[Control Panel] and click

[Network and Internet]->[Network and Sharing Center].

Click Change adapter settings of the left panel.

Select the connection (connection destination)-Go to v1(or v2).riken.jp instead of

dialing directly ,APM Network Access and delete it

Page 66: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Windows 10 SP1 with BIG-IP Edge Client

65

5.4.Deleting network adaptor driver

Open Device Manager.

Go to [Windowskey+x]->[Control Panel]->[Hardware and Sound] and

click Device Manager.

Click on View and select Show hidden devices in the menu-bar. Delete F5 Networks

VPN Adapter shown under Network adaptors.

※The driver may not exist. In that case, you may skip this procedure.

5.5.Restart the system

Delete the file (f5wininfo.exe), and restart the system.

Page 67: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

66

【Mac OS X 10.11 / Safari 9】

*Make sure to import the client certificate before making access.

◆Network Access Manual◆

1. Prior Settings

1.1. Pop-up Block

Start Safari.

Go to Safari in the menu bar and click Preferences.

Select the Security tab and uncheck Block pop-up windows.

2. Accessing VPN

Access the following URL with Safari.

https://v1.riken.jp

2.1. Client Certificate Confirmation

When the following prompt is displayed, confirm the certificate you have

pre-installed and click Continue.

If the following prompt is displayed twice, click OK both times.

Page 68: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

67

When prompted with using key “private key” in your keychain, click Always Allow .

By doing this, it won’t ask you the next time.

2.2. Connect Network Access

Click Riken_(connection destination) in the home screen.

Page 69: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

68

2.3. Client Component Installation *Only on first connection

The following pop-up window will show. Click click here.

The following pop-up window will show. Click 1. Click here and download

mac_sslvpn.pkg.

Page 70: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

69

Click on mac_sslvpn.pkg.

Please execute [mac_sslvpn.pkg]. An Install F5’s Network Access Client will open.

Click on Continue.

Page 71: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

70

When the following question screens are displayed, click on Install for all users

of this computer, click on Continue.

Click Install.

Page 72: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

71

Enter your administrator’s account and password and click on Intall Software.

Wait to be told that the installation is complete. Click on Close to close the

installer window.

Page 73: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

72

Restart Safari.

Click Logout in the home screen and quit Safari.

※Clicking [×] of the web browser will not quit Safari.

Click Safari in the menu bar and click Quit Safari.

Access the following URL

https://v1.riken.jp

Click Riken_(connection destination) in the home screen.

2.4. Connection

When a plug-in use confirmation pop-up appears, click on Trust.

Once the connection has been made, the following window will appear with the message

Connected.

Page 74: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

73

3. Disconnect VPN

3.1. Disconnect Network Access

Click Disconnect.

3.2. Logout

Click Logout in the upper right hand corner in the home screen

Page 75: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

74

◆Removing Client Components◆

4. Removing client components for Mac OS X 10.11

4.1. Restart the system

Restart the system. This is necessary in order to release the file locked during

the process.

4.2. Remove components

Open Terminal.

Go to Finder->Applications->Utilities->Terminal

Note, once you have deleted the file it cannot be restored. Make sure to delete it

with caution.

※The space key will be shown as ␣ in the commands.

Log in as a super user. Enter the super user password.

# su␣–

Run the following commands and change the current directory.

# cd␣”\Library\Internet␣Plug-Ins\”

Run the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣-r␣”F5␣SSL␣VPN␣Plugin.plugin”

# rm␣-r␣f5_sslvpn.bundle

# rm␣-rf␣”F5␣Inspection␣Host␣Plugin.plugin”

Run the following commands and change the current directory.

※ xxxxxxx should show as your user name.

# cd␣”\Users\xxxxxx\Library\Internet␣Plug-ins”

Run the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣–r␣F5*

Run the following commands and change the current directory.

# cd␣\private\tmp\

Page 76: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with safari 9.0

75

Run the following commands.

# ls␣f5*

This will search for F5?????????????. (The ?????~ is a random character string

of 13 digits. Run the following command to delete it. (This procedure is not

necessary if the file does not exist. )

# rm-r␣f5?????????????

Run the following commands and change the current directory.

# cd␣\private\var\db\receipts\

Run the following commands.

# rm␣-rf␣F5*

Run the following commands and exit Terminal.

# exit

# exit

Page 77: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

76

【Mac OSX 10.11 / BIG-IP Edge Client】

*Make sure to import the client certificate before making access.

In order to perform a VPN connection with BIG-IP Edge Client, it is necessary to

have performed the VPN connection once by using browser.

If you have not done a VPN connection by using browser, you need to do steps of the

[Mac OS X 10.11 / Safari 8](p44~).

◆Network Access Manual◆

1. Download BIG-IP Edge Client Installer

Download BIGIPMacEdgeClient.zip from the following URL:

https://teldevice.my.salesforce.com/sfc/p/10000000a2Q8/a/10000000D9kX/plo0OKYr6zDSX

1UftpHt1a9vO5Q2AWTEgrb0KhAp7L0

2. Install the BIG-IP Edge Client

2.1. Execute mac_edgesvpn.pkg.

Execute mac_edgesvpn.pkg and click Continue.

Page 78: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

77

Click on Continue.

When you change an install location, click Change Install Location and select the

local storage which your home directory is belong to.

Then click Install.

Enter your administrator’s account and password and click Intall Software.

Page 79: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

78

Wait until the installation is completed.

When the following messages appear, click Close.

3. Access to VPN Services

Page 80: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

79

3.1. Start the BIG-IP Edge Client

GO to Go->Applications and click BIG-IP Edge Client.

3.2. Designation of the connection destination server *Only on first connection

Click an arrow which displays upper right and choose Add New Server.

Enter the 「https://v1.riken.jp」 in the blanks and Click Verify.

Page 81: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

80

Make sure that Server (v1.riken.jp) successfully verified is shown,

click Add and Connect.

If the following prompt is displayed, click Continue several times.

Page 82: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

81

When prompted with using key “private key” in your keychain, click Always Allow.

By doing this, it won’t ask you the next time.

Once the connection has been made, the following window will appear with the message

Page 83: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

82

Connected.

3.3. Connect to VPN *When you use BIG-IP Edge Client before

Make sure that the server address is https://v1.riken.jp, click Connect.

Once the connection has been made, the following window will appear with the message

Page 84: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

83

Connected.

4. Disconnect VPN

4.1. Disconnect VPN

Click on Disconnect.

The following window will appear and then close BIG-IP Edge Client.

Page 85: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

84

5. Removing BIG-IP Edge Client from Mac OS X 10.11

5.1. Uninstall BIG-IP Edge Client

Execute BIG-IP Edge Client.

Click (f5) mark in the Menu Bar.

Click Preferences.

Click Advanced

Page 86: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

85

Click Uninstall which displays right side of F5 SSL VPN Plugin and click Remove.

Once the account password is required, after entering, please click OK.

Click Uninstall which displays right side of BIG-IP Edge Client and click Remove.

5.2. Remove components

Page 87: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

86

Open Terminal.

Go to Go->Applications->Utilities->Terminal

Note, once you have deleted the file it cannot be restored.

※The space key will be shown as ␣ in the commands.

Log in as a super user. Enter the super user password.

# su␣–

Enter the following commands and change the current directory.

# cd␣”\Library\Internet␣Plug-Ins\”

Enter the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣-r␣”F5␣SSL␣VPN␣Plugin.plugin”

# rm␣-r␣f5_sslvpn.bundle

# rm␣-rf␣”F5␣Inspection␣Host␣Plugin.plugin”

Enter the following commands and change the current directory.

※ xxxxxxx should show as your user name.

# cd␣”\Users\xxxxxx\Library\Internet␣Plug-ins”

Enter the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣–r␣F5*

Enter the following commands and change the current directory.

# cd␣\private\tmp\

Enter the following commands.

# ls␣f5*

This command will search for F5?????????????. (The ?????~ is a random character

string of 13 digits.

Enter the following command to delete it. (This procedure is not necessary if the

file does not exist.)

# rm-r␣f5?????????????

Page 88: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Mac OS X 10.11 with BIG-IP Edge Client

87

Enter the following commands and change the current directory.

# cd␣\private\var\db\receipts\

Enter the following commands.

# rm␣-rf␣F5*

Enter the following commands and exit Terminal.

# exit

# exit

Page 89: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

88

【 Utilize the multiple certification by Mac OSX 】

※Refer to the following information when using the multiple certification by Mac

◆Clients Certificate Import Manual◆

Start the Firefox.

Got to Go-> Applications and click Firefox.

Click Firefox in the menu bar.

Page 90: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

89

Click Preferences in the Firefox menu.

Go to Advanced and click Certificates after open preference window.

Page 91: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

90

Select the Ask me every time in the When a server requests my personal certificate:

Click View Certificates.

Page 92: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

91

Click Your Certificates->Import.

Select the certificates for importing and click Open.

Enter certificate password and click OK.

Page 93: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

92

When the alert message is displayed, click OK.

Make sure that new certificate is displayed in Your Certificates.

If all certificates for importing are displayed, click OK.

Then importing the Client Certificate is completed.

Page 94: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

93

◆Clients Certificate Delete Manual◆

Click Firefox in the menu bar.

Go to Advanced and click Certificates after open preference window.

Then click View Certificates.

Select the certificate for deleting in Your Certificates and click Delete....

Page 95: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

94

The following window will appear, click OK.

Page 96: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

95

◆Network Access Manual◆

1. Accessing VPN

Access the following URL with Firefox.

https://v1.riken.jp

1.1. Select Client Certificate

Click Imported Certificate after open certificate select window.

Select one certificate.

※The detail information of the certificate will be shown the following steps.

Page 97: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

96

Click Details of selected certificate.

Scroll to the top and check the CN and OU status.

Page 98: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

97

If it is the certificate for using, click OK.

※If it is not the certificate for using, re-implementation from 1.1

If the window that you have seen step 1.1 appeared again,

select the same certificate for using and click OK again.

1.2. Connect Network Access

Click Riken_(connection destination) in the home screen.

Page 99: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

98

1.3. Client Component Installation *Only on first connection

The following pop-up window will show. Click click here.

The following pop-up window will show.

Click 1. Click here and download mac_sslvpn.pkg.

Page 100: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

99

Click Save File when the following screen is displayed.

Click on mac_sslvpn.pkg.

Please execute [mac_sslvpn.pkg]. An Install F5’s Network Access Client will open.

Click on Continue.

Page 101: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

100

When the following question screens are displayed, click on Install for all users

of this computer, click on Continue.

Click Install.

Page 102: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

101

Enter your administrator's account and password and click on Intall Software.

Wait to be told that the installation is complete. Click on Close to close the

installer window.

Page 103: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

102

Close the following window by clicking [×].

1.4. Connection

Click Riken_(connection destination) in the home screen.

Page 104: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

103

Once the connection has been made, the following window will appear with the message

Connected.

Page 105: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

104

2. Disconnect VPN

2.1. Disconnect Network Access

Click Disconnect.

2.2. Logout

Click Logout in the upper right hand corner in the home screen.

Page 106: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

105

◆Removing Client Components◆

3. Removing client components for Mac OS X 10.10

3.1. Restart the system

Restart the system. This is necessary in order to release the file locked during

the process.

3.2. Remove components

Open Terminal.

Go to Finder->Applications->Utilities->Terminal

Note, once you have deleted the file it cannot be restored. Make sure to delete it

with caution.

※The space key will be shown as ␣ in the commands.

Log in as a super user. Enter the super user password.

# su␣–

Run the following commands and change the current directory.

# cd␣”\Library\Internet␣Plug-Ins\”

Run the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣-r␣”F5␣SSL␣VPN␣Plugin.plugin”

# rm␣-r␣f5_sslvpn.bundle

# rm␣-rf␣”F5␣Inspection␣Host␣Plugin.plugin”

Run the following commands and change the current directory.

※ xxxxxxx should show as your user name.

# cd␣”\Users\xxxxxx\Library\Internet␣Plug-ins”

Run the following commands and delete the files. (This procedure is not necessary

if the files do not exist.)

# rm␣–r␣F5*

Run the following commands and change the current directory.

# cd␣\private\tmp\

Page 107: VPN Service Access Manual - Rikenaccc.riken.jp/en/wp-content/uploads/sites/2/2015/12/VPN-concat-e.pdf · Windows 7 SP1 with IE 9.0 4 ※If there are add-ons in Internet Explorer that

Utilize the multiple certification by Mac OSX

106

Run the following commands.

# ls␣f5*

This will search for F5?????????????. (The ?????~ is a random character string

of 13 digits. Run the following command to delete it. (This procedure is not

necessary if the file does not exist. )

# rm-r␣f5?????????????

Run the following commands and change the current directory.

# cd␣\private\var\db\receipts\

Run the following commands.

# rm␣-rf␣F5*

Run the following commands and exit Terminal.

# exit

# exit