Voyager CRS Solutions

For more information: Email: enterprise.sales@cendant.comwww.cendant.com/about-cendant/travel-distribution-services

Leadership in Cutting Edge CRS Technology and Cost-Effective Distribution Services

Voyager CRS Solutions offer the most powerful reservation technology and distribution management services in the hospitality industry. Oursolutions leverage our advanced CRS technology and extend to a complementary suite of applications, communication centers and outsourced services for optimizing hotel distribution. Since 1989, we have been at the forefront of automation and growth in the hospitality industry by developing solutions that help our customers improve operating efficiency, reduce costs and increase sales. We proudly point to our longstandingand fruitful partnerships with respected hotel companies from around the world as proof of our commitment to our customers’ success.

“Before we chose our CRS provider we looked at every reservation system on the market and decided thatthe Voyager CRS Solution was the best provider from both a technology and service standpoint. And thatchoice has proven to be right.”

Yohei Chishaki, Director International Strategic Markets, New Otani Hotels

Flexible CRS Solutions

Voyager CRS software powers hotel connectivity and transactional functionality with GlobalDistribution Systems (GDS) and Internet Distribution Systems (IDS) through one user-friendlyinterface. It enables hoteliers to manage all of their rate, availability and booking informationthrough one system while maintaining total control over individual distribution channels.

Hotel companies can implement Voyager CRS as a Web-based software solution that they manage independently, or combine Voyager Software and Voyager Services into an outsourcedsolution which is managed by Trust International. Because each hotel group faces differentchallenges, our team works closely with customers to determine the appropriate Voyager solu-tion that will best help them succeed in highly competitive markets.

Voyager Stability and Support

Voyager software operates in a fault-tolerant Internet hosting environment and is accessible on a global basis. We provide our customers uninterrupted and secure services, 24 hours a day, 365 days a year. In addition, our team of professionals provides continuous support to ourcustomers, with helpdesk specialists available for operations, database and full system coverage.

Voyager CRS SolutionsIt All Comes Down to Service

To help you achieve lower operation costs and better distribution, we work closely with you to see how our CRS expertise can best meet your needs,whether it’s providing stand-alone, self-service Voyager CRS Software, or an outsourced, full-service Voyager CRS solution. And whichever way wework together, your business can depend on extraordinary service from our team every step of the way. Service to our customers (and your cus-tomers) is at the foundation of our culture, and it’s what has made Voyager CRS the leader it is today.

“The continuous development of the Voyager CRS guarantees our company ongoing innovative productsand user-friendly applications, which is essential for our member hotels.”

Claudia Hammerstein, Vice President of Operations, SRS-WORLDHOTELS

Powerful Yet Friendly Technology

Voyager CRS is designed specifically to address the challenges of multi-channel distribution while driving down overall costs-per-transaction. It is highly user-friendly, while incorporating sophisticated benefits and features that optimize your hotel reservations system.

Some of the benefits and features of Voyager CRS include:

“We profit from the continuous development of Voyager and are now connected to one of the mostadvanced Web-based reservation systems available in the market.”

Candida Toro, Director Distribution Marketing, Raffles Hotels & Resorts

Continuous Enhancement and Innovation

The Voyager development team are passionate about constantly improving the CRS performance, introducing enhancements to the Voyager functionality and technology platform via two major releases each year. Our Customer Advisory Board gives us valuable input to achieve this ambitious goal in line with their own ongoing changing requirements. New versions of Voyager CRS are delivered over the Web with integratedtraining and documentation, allowing our customers to immediately leverage the latest enhancements.

Voyager CRS Services

As service is a key factor for our common success, we extend our distribution solutions with valuable services to make our partnership a success:

■ Consultancy

■ Implementation Assistance

■ Dedicated Key Account Management

■ Training

■ Data Maintenance

■ Global Helpdesk

■ Ongoing Enhancement and Quality Assurance

Features

■ Full support of Seamless Next Generation functionality to all GDS systems

■ Supports sophisticated yield functions such as hurdlerates as well as a full suite of data management tools

■ Multi-lingual booking engine

■ Exceptional processing power for simultaneous users and transactions

■ Seamless integration with PMS, RMS, CIS and other management systems

■ Complete set of data maintenance functions

Benefits

■ State-of-the-art reservation technology

■ User-friendly and easy navigation

■ Single image inventory for GDS, IDS and call centers

■ Cost-effective and secured Web-based application

■ Stable system with fast response time

■ More financial control

■ Frequent software updates

■ Full range of customizable service options

■ Highest level security

■ Customer participation in ongoing enhancements

Value Added Applications, Tools and Services

To help you identify and capitalize on new opportunities, Voyager CRS clients can integrate value added applications, tools and services to the Voyagersoftware solution:

■ GDS Seamless Connectivity: The real-time link to all major GDS in seamless mode

■ Internet Booking Engines: Real-time booking functionality for a hotel company’s own Web site as well as various thirdparty Internet booking platforms

■ Central Reservation Module: The service package for the operation of your own central reservation office

■ Business Intelligence and Reporting Module: Transforming your reservation data into tailor-made management information

■ Content Management Tool: Distributing your specific property’s descriptive information to multiple booking channelsthrough one single point of entry

■ Commission Management Services: Aggregates payments to reduce your processing costs and provides detailedinformation to resolve payment issues quickly and easily

■ Global Voice Services: Communication centers in Orlando, Frankfurt and Singapore provide reservation services in 17languages in over 36 countries throughout North America, Europe and Asia, offering private-label reservation facilities,tele-marketing and tele-sales services on a global or regional basis

“I value the opportunity to address my business needs, provide feedback and prioritize the technologyenhancements without having to provide the funding for developments. It is much appreciated.”

Daniela C. Wichelhausen, Vice President Marketing, Kempinski Hotels & Resorts