Kevin Dorgan

• Affordable• Flexible• The look and feel of a big business• Segment call functions by departments; e.g. personal lines, commercial, financial• After hours emergency mailbox &/or extensions

I started with Vonage Business Solutions because of the price. I have stayed because of the ability to speak to a real person every time I call. The U.S. based support staff is a big plus!

With five office locations, we can effectively work as a team in servicing our clients. The monitoring dashboard allows us the ability to see who is on the phone and who is not regardless of what office they are in which prevents us from transferring a call to someone currently on the phone.

With call forwarding my customers are able to press four to dial my cell phone when I want that option available without giving out my cell phone number.

From an agency accountability standpoint, call recording takes the guesswork out of "did you really tell us to remove that car or not?".

From a staff accountability standpoint, I can monitor each individual's call volume and make improvements to client servicing.

Steve Wall

Principal Agent Nationwide Insurance

Five SC office locations

Kevin Dorgan

Former Project DirectorSales Automation

Nationwide Insurance

kevin@dorganconsulting.comOffice: 614-285-5240

Cell: **DORGAN

In my corporate and consulting careers I have worked with hundreds of insurance agencies around the country on their technology needs.

For technology to be successful, it must save time and money. If it doesn’t, then why consider it?

I have reviewed numerous Voice over IP (VoIP) vendors and hands down Vonage Business Solutions is the best.

I have personally used the Vonage product for over 10 years in my office and home. With Vonage Business Solutions acquiring Vocalocity you have a first-class business telephone system coupled with the pioneer in Internet Phone technology.