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NTB09-126b April 29, 2010

VOLUNTARY SERVICE CAMPAIGN 2008 – 2010 ROGUE; TRANSMISSION RATTLE NOISE

This bulletin has been amended. 2010 model year was added and a note was added to Step 5 on page 9. Please discard previous versions.

CAMPAIGN I.D. #: P9249

APPLIED VEHICLES: 2008 – 2010 Rogue (S35)

Check Service Comm to confirm campaign eligibility. INTRODUCTION

Some model year 2008 - 2010 Rogue vehicles may have a rattle noise from the transmission at low speeds. Nissan is conducting this Voluntary Service Campaign to remedy this potential condition. This campaign will entail reprogramming the Transmission and Engine Control Modules (TCM and ECM) and, for 2008 models, checking the transmission fluid level at no charge for parts or labor. IDENTIFICATION NUMBER

Nissan has assigned identification number P9249 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY

Dealers are to correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.

REPAIR OVERVIEW

Use Service Comm (campaign ID # P9249) to confirm the vehicle you’re working on is affected by this campaign

Perform TCM reprogram

Perform ECM reprogram

Perform Idle Air Volume Learn (IAVL)

2009 - 2010 Rogue

Warm up the transmission and perform fluid level check—adjust if

needed

2008 Rogue

END

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SERVICE PROCEDURE

REPROGRAMMING CAUTION:

• Connect a battery charger to the vehicle battery. If the 12V battery voltage drops during reprogramming, the TCM / ECM may be damaged.

• Be sure to turn OFF all vehicle electrical loads.

If a vehicle electrical load remains ON, the TCM / ECM may be damaged.

• For TCM / ECM reprogramming, the C-III MUST be connected to the VI using the USB cable.

• Be sure to connect the AC Adapter.

If the C-III battery voltage drops during reprogramming, the process will be interrupted and the TCM / ECM will be damaged.

TCM Reprogramming

IMPORTANT: Before starting:

• Make sure ASIST on the CONSULT III (C-III) computer has been freshly synchronized (updated).

• Confirm all C-III software updates (if any) have been installed.

NOTE: The C-III computer automatically gets applicable TCM reprogramming data during ASIST synchronization.

• If you are not familiar with the TCM reprogramming procedure, click here. This will link you to the "CONSULT- III (C-III) TCM Reprogramming" general procedure.

• TCM initialization is not needed for this campaign reprogramming.

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1. Make sure to check for DTCs in all systems. Repair and clear as needed.

• This bulletin does not cover repairs for DTCs. 2. Navigate C-III to the reprogramming screen shown in Figure 1 below.

NOTE:

• Do not use the “Reprogramming / Programming” selection.

• Select the Model and Model Year, and then navigate to Direct Diagnosis > Reprogramming.

• TCM initialization is not needed for this campaign reprogramming.

3. On your C-III screen, look for a Transmission Part Number in the Part Number column (see Figure 1 example).

• If there is no Transmission Part Number listed, this bulletin does not apply.

• If a Transmission Part Number is listed, write it on the Repair Order and then go to Step 4.

Look for part number here.

xxx

Figure 1

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4. Compare the P/N you wrote down to the numbers in the Current TCM P/N column in Table A below.

• If there is a match this bulletin applies. Continue with the reprogramming procedure.

• If there is not a match, this campaign does not apply or it has already been done. Close C-III and check Service Comm to confirm campaign eligibility.

Table A

Model Vehicle Configuration Current TCM P/N 2WD 31036 - JM00A 31036 - JM09B

2WD_M-mode 31036 - JM10A 31036 - JM19B 4WD 31036 - JM20A 31036 - JM29B

2008 Rogue

4WD_M-mode 31036 - JM30A 31036 - JM39B

2WD 31036 - JM02A 31036 - JM02B 31036 - JM02C 2WD_TOW 31036 - JM04A 31036 - JM04B 31036 - JM04C

2WD_M-mode_TOW 31036 - JM12A 31036 - JM12B 31036 - JM12C 4WD 31036 - JM22A 31036 - JM22B 31036 - JM22C

2009 Rogue

4WD_M-mode 31036 - JM32A 31036 - JM32B 31036 - JM32C

2WD 31036 - CZ30A 31036 - CZ30B 2WD_TOW 31036 - CZ31A 31036 - CZ31B

2WD_M-mode_TOW 31036 - CZ32A 31036 - CZ32B 4WD 31036 - CZ33A 31036 - CZ33B

4WD_M-mode_TOW 31036 - CZ34A 31036 - CZ34B

2010

Rogue

4WD_TOW 31036 - CZ35A 31036 - CZ35B

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5. If this bulletin applies and you have performed TCM reprogramming; when

reprogramming is complete, the screen in Figure 2 displays.

Print this screen and attach it to the Repair Order for Warranty documentation.

xxxxxxxxxx

xxx

Figure 2 6. Erase DTCs in all systems.

• During TCM reprogramming, DTCs will set in several systems and must be erased before ECM reprogramming.

7. Go to ECM Reprogramming on the next page.

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ECM Reprogramming

• Make sure TCM reprogramming was done first.

• Make sure to erase DTCs from all systems.

• If you are not familiar with the reprogramming procedure, click here. This will link you to the "CONSULT- III (C-III) ECM Reprogramming" general procedure.

1. Restart the C-III session (select the Home icon in the upper left corner of the screen). 2. Navigate C-III to the ECM Reprogramming screen shown in Figure 1A.

• Use the “Reprogramming / Programming” selection.

• Do not use Direct Diagnosis > Reprogramming.

3. On your C-III screen, look at the Part Number column (see Figure 1A example):

• If this column is blank (no part number listed), this reprogramming does not apply. Close C-III and check Service Comm to confirm campaign eligibility.

• If a Part Number is listed, write it on the Repair Order.

*

*****************

Look for part number here.

Figure 1A

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4. Compare the Part Number you wrote down to the numbers in the Current ECM P/N column in Table A-1.

• If there is a match, this bulletin applies. Continue with the reprogramming procedure.

NOTE: If there are two Engine lines (two ECM reprogramming options) on your C-III screen, use the one that does not have the message “Caution! Use ONLY with NTBXX-XXX”.

• If there is not a match, this reprogramming does not apply or it has already been done. Close C-III and check Service Comm to confirm campaign eligibility.

Table A-1

Model Vehicle Configuration Current ECM P/N 2WD CVT FED 23710 - JM00A 23710 - JM00B 4WD CVT FED 23710 - JM01A 23710 - JM01B 23710 - JM01C 2WD CVT CAL 23710 - JM02A 23710 - JM02B

2008 Rogue

4WD CVT CAL 23710 - JM03A 23710 - JM03B 23710 - JM03C

2WD CVT FED 23710 - JM70A 23710 - JM70B 4WD CVT FED 23710 - JM71A 23710 - JM71B 2WD CVT CAL 23710 - JM72A 23710 - JM72B

2009

Rogue 4WD CVT CAL 23710 - JM73A 23710 - JM73B

2WD CVT FED 23710 - CZ30A 4WD CVT FED 23710 - CZ31A 2WD CVT CAL 23710 - CZ32A

2010

Rogue 4WD CVT CAL 23710 - CZ33A

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5. When ECM reprogramming is complete, the screen in Figure 2A displays.

NOTE: If the screen in Figure 2A does not display (reprogramming does not complete) refer to NTB10-027.

Print this screen and attach it to the Repair Order for Warranty documentation.

Figure 2A

6. Make sure to erase DTCs from all systems.

NOTE: During reprogramming, DTCs will set in several systems and must be erased.

7. Go to IAVL on the next page.

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IAVL (Idle Air Volume Lean) Procedure

1. Make sure all DTCs are cleared (erased). 2. Use C-III to confirm / perform the following Pre-Conditions:

NOTE: The IAVL procedure will self-cancel if any of the following Pre-Conditions are not met and maintained for as long as the procedure is running.

DATA MONITOR SIGNALS (ENGINE) PRE-CONDITIONS BATTERY VOLT [V] More than 12.9V at idle. COOLAN TEMP/S [°C] OR [°F] Between 158 - 210°F (70 - 99°C). P/N POSI SW [ON/OFF] ON (Transmission in either Neutral or Park). AIR COND SIG [ON/OFF] OFF (Air conditioner/HVAC switch off). LOAD SIGNAL [ON/OFF] OFF (Lighting switch and/or rear defogger off). COOLING FAN [ON/OFF] OFF (Engine cooling fan motor not running). PW/ST SIGNAL [ON/OFF] OFF (Steering wheel is straight ahead). VHCL SPEED SE [km/h] or [mph] 0 (Vehicle speed 0 mph).

WORK SUPPORT SETTING (ENGINE) CONSULT TARGET IDLE RPM ADJ 0 (Zero)

DATA MONITOR SIGNALS (TRANSMISSION) PRE-CONDITIONS FLUID TEMP SE Less than 0.9V .

3. Turn the ignition “OFF” and wait at least 10 seconds.

4. Start the engine and let it idle for at least 30 seconds.

5. Using C-III, navigate to WORK SUPPORT > IDLE AIR VOL LEARN.

6. Select START and wait for “CMPLT” to display (20 seconds to 2 minutes). 7. For 2008 Rogue, go to Fluid Level Check on the next page. For 2009 and 2010 Rogue, skip to Final Check on page 12.

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Fluid Level Check (for 2008 Rogue only) 1. Warm up the transmission:

CAUTION: DO NOT “stall test” the transmission to warm it up.

• Let the engine idle until transmission is warm, or

• Hold engine rpm at 2000 until the transmission is warm, or

• Take the vehicle for a test drive to warm the transmission. 2. Park the vehicle on a level service. 3. Apply the parking brake. 4. Use C-III to confirm transmission (CVT) fluid temperature.

a. Navigate C-III to System Diagnosis > Transmission > Data Monitor.

b. Confirm Transmission temperature is 50 to 80°C (122 to 176°F).

Data Monitor Count Celsius Fahrenheit Less than 100 Less than 48°C Less than 118°F

100 48°C 118°F 110 – 130 53 - 63°C 127 - 145°F 130 – 150 63 - 73°C 145 - 163°F 150 – 160 63 -79°C 163 - 174°F

ATF TEMP COUNT

More than 170 More than 85°C More than 185°F 5. With engine at idle, move the shift selector to each gear and then back to Park.

6. Remove the dipstick from the transmission fill tube.

• Push the tab to release the dipstick

lock. 7. Wipe the dipstick clean with lint-free paper

(do not use a cloth).

Push to release the lock

Figure A

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Figure B

8. Install the dipstick 180° from the locked

position as shown.

• Make sure it is all the way in.

Dipstick 180° from lock position

Insert all the way in Fluid fill

pipe

9. Remove the dipstick. 10. Make sure the fluid level is at correct range as

shown.

• Any point at or between MIN and MAX is OK.

• Drain or fill the transmission fluid as needed to obtain the correct level.

CAUTION: Do not over fill.

Figure C

Figure D

11. After fluid level is set correctly, reinstall the

dipstick in the locked position.

Locked

Final Check Test drive the vehicle and make sure the transmission and engine operate correctly, and the Check Engine light is OFF.

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CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

“CM” I.D.: P9249

DESCRIPTION OP CODE FRT 2008 Rogue - Reprogram Both Transmission and Engine Control Module (TCM and ECM),

Check Transmission Fluid Level OK.

P92490 0.9 hrs

OR

DESCRIPTION OP CODE FRT 2008 Rogue – Reprogram Both Transmission and Engine Control Module (TCM and ECM), Check Transmission Fluid Level NG, Adjust

Fluid Level as Needed.

P92491 1.0 hrs

OR

DESCRIPTION OP CODE FRT 2009 - 2010 Rogue - Reprogramming Both Transmission and Engine Control Module

(TCM and ECM)

P92492 0.8 hrs

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OWNER’S LETTER (example of typical owner’s letter)

Dear Nissan Rogue Owner: Nissan is committed to providing the highest levels of product safety, quality and customer satisfaction. We believe our success depends on providing you with an exceptional ownership experience. To this end, Nissan is conducting two actions that involve your Rogue. The first is a Customer Satisfaction Program for the Continuously Variable Transmission (CVT) in your Nissan Rogue that is described in the attached letter. The Customer Satisfaction Program is effective immediately and no action is required on your part. In addition, Nissan is conducting a Voluntary Service Campaign on certain 2008 to 2009 Rogues. This campaign will allow you the opportunity to receive a software update that has recently been introduced on new Rogues. REASON FOR SERVICE CAMPAIGN Nissan is conducting a Voluntary Service Campaign on certain 2008 to 2009 Nissan Rogues to reduce a subtle rattling noise that may come from the transmission at low speeds. On a small number of vehicles, possibly including yours, the transmission may make this noise. This noise does not affect the performance or safety of your vehicle. WHAT NISSAN WILL DO To address this issue, your Nissan dealer will reprogram the Transmission Control Module and the Engine Control Module on your vehicle, free of charge for parts and labor. WHAT YOU SHOULD DO Please contact your Nissan dealer to perform this service at your earliest convenience. To ensure the least inconvenience for you, it is important to schedule an appointment before bringing your vehicle to the dealer for service. Please bring this notice with you to your appointment. Instructions have also been sent to your Nissan dealer. If you have additional questions you may contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261). For additional information about this Voluntary Service Campaign or the Customer Satisfaction Program, please visit www.nissanassist.com. Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan.

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http://www.nissanassist.com/

VOLUNTARY SERVICE CAMPAIGN�2008 – 2010 ROGUE; TRANSMISSION RREPAIR OVERVIEWSERVICE PROCEDURETCM ReprogrammingECM ReprogrammingIAVL (Idle Air Volume Lean) ProcedureFluid Level Check (for 2008 Rogue only)

CLAIMS INFORMATION