Vols PPT final.pptx [Read-Only] - Hospice Foundation of ... difference, at least ... life care, and grief at ... Microsoft PowerPoint - Vols PPT final.pptx [Read-Only]

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1Presented by the Hospice Foundation of America Supported by a grant from the Centers for Medicare & Medicaid Services (CMS)Hospice Volunteers- Recruiting, Retaining, RewardingProgram OverviewWhat leads people to become hospice volunteers?What do hospice volunteers do?What are some of the creative ways to recruit volunteers to your hospice program?What should hospices consider when training and retaining volunteers?HospiceIs a special form of medical careIs provided by a team of professionals and volunteersAddresses all symptoms of a diseaseDeals with the emotional, social, and spiritual impact of the diseaseOffers bereavement and counseling services to familiesFor More Information:Understanding Hospice Available online at the Hospice Information Center at www.hospicefoundation.org 2Volunteers Are VitalHospice movement was started by volunteersThere are more than 460,000 hospice volunteers nation wideHospice VolunteersThrough a compassionate connection with the dying person, their presence often becomes an important element in that persons final journey- bearing witness to dying and deathBecoming a Volunteer60% of volunteers are moved by personal experienceOthers are moved by stories of hospice patients or are inspired by other volunteersAlex Silva, a Volunteer CoordinatorStarted as a hospice volunteerHospice volunteers helped with his grandfather3What Do Hospice Volunteers Do?Provide emotional support and companionshipRun errands and provide transportationOffer respite care for loved ones and caregiversWhat Do Hospice Volunteers Do?Read books, write letters, play games and tell storiesPlay music or singHelp with light household tasksWhat Do Hospice Volunteers Do?Prepare mailings and materialsHelp with computer and websiteFundraisingGail, a Volunteer in MarylandMaintaining the websiteMarketingGetting the message out4Bereavement VolunteersComplimentary therapyEducation and OutreachCraft VolunteersPet TherapyVeteran VolunteersSpiritual CareTelephone VolunteersVigil CareStudents as VolunteersHigh school and college students completing community service hoursSocial work, nursing, and other health students from universities and technical schoolsAdministrative and clerical studentsJuno, a Youth VolunteerCelebrate birthdaysShare life storiesBenefits of Being a Hospice Volunteer:Benefits ones careerBoosts self-esteemStrengthens compassionIncreases connectionsReinforces valuesAdds knowledge and skillsResearch by Kovacs and Black5A Successful Hospice Volunteer ProgramExpands the range and quality of servicesProvides team members with more timeOffers patients and families additional supportAllows staff to focus on clinical patient careA Successful Hospice Volunteer ProgramDemonstrates that the hospice is committed to a variety of resourcesProvides cost savingsProvides another advocate for hospice services in the communityMedicare Volunteer RegulationsThe hospice must maintain, document and provide volunteer orientation and trainingVolunteers must be used in day-to-day administrative and/or direct patient care rolesThe hospice must document and demonstrate viable and ongoing efforts to recruit and retain volunteersThe hospice must document the cost savings achieved through the use of volunteersMedicare Volunteer RegulationsDocumentation must include: Identification of each position Work time spent Estimation of the dollar costs6Medicare Volunteer RegulationsVolunteers must provide services that equal 5% of the total patient care hours of all paid hospice employees and contract staffMedicare Volunteer RegulationsConsult the Medicare C-O-Ps online at www.cms.govFor more info on the Medicare Hospice Benefit, visit www.cms.gov/center/hospiceJuno, a Hospice VolunteerHospice is a rewarding experience for young volunteersGetting StartedContact a local hospice program www.hospicedirectory.orgFirst point of contact is the volunteer managerThe screening process usually starts with an application and interview7When Screening Potential Volunteers, Consider:Capacity for empathy, sensitivity, and unconditional acceptanceSkills, aptitudes, and motivationsDegree of comfort with dying, death and lossWhen Screening Potential Volunteers, Consider:Willingness to complete orientation and trainingTime available to provide servicesHealthy adjustment to significant lossesVolunteer Orientation and TrainingMost hospices design their own orientation programsPrepares volunteers for their roles and instills confidenceMedicare regulations state hospice must maintain, document and provide training that is consistent with industry standardsTraining Discussion Topics:History and philosophy of hospice careRegulations and policiesNeeds of patients and familiesCommunication with the hospice teamEthical issues Patient safety and self-care8Specific Compliance AreasHealth Insurance Privacy Policy and Portability Act (HIPPA)Occupational Health and Safety Administration (OHSA)Ongoing training is needed to maintain and improve volunteers competenceHFA Training ResourcesThe Dying Process, available at www.hospicefoundation.orgHFA Training ResourcesHospice Information Center- free videos and programs at www.hospicefoundation.org/infocenterVolunteer Retention A belief in the hospice mission An opportunity for personal or professional growth Being able to feel needed Feeling supported by the hospice staff Being able to share death experiencesKey elements in retaining volunteers:9Alex Silva, Volunteer SupervisorAnd AppreciationRecognitionCommunicationSupervisionVolunteer Leadership good organization communication and support ability to positively influence and motivate othersHospice volunteer program most effective with strong leadershipVolunteer ManagersTasks includeRecruiting and screening volunteersEducating, supervising and evaluating volunteersIdentifying patient and family needsAdvocating for the integration of volunteers to the hospice teamVolunteer ManagersTasks includeShowing interest in the volunteers personal lifeDeveloping a Volunteer Advocacy BoardEncouraging ongoing retentionDeveloping ongoing evaluation strategies10Volunteer Files Should Include:Information about the volunteerCopies of drivers license or other identificationDocuments related to the volunteer assignmentSigned copy of confidentiality statementVolunteer Files Should Include:Assessment formsAnnual evaluation and competency formsA minor volunteer permission form for those under 18Any other forms required by state lawVolunteer Files Should Include:Proof of ongoing recruitment and retention activitiesProof that 5% standard required by Medicare is being metProof of ongoing service trainingsDevelop and Expand Your Volunteer ProgramAssess the needs of the hospice programConsider requests and match volunteers accordinglyDevelop recruitment tools11Where to Recruit in the CommunityCall leaders in community organizationsSend brochures with a letter, and follow up with a phone callPlace posters at community agencies or local businessesWhere to Recruit in the CommunityUtilize internet volunteer services like www.volunteersmatch.org or www.voa.orgContact media outletsProvide info to support groupsWhere to Recruit in the CommunityOne-on-one interaction is the best way to generate interestPersonal Stories have impactParticipate in community fairs and eventsWhere to Recruit in the CommunityTo reach older adults: www.seniorcorps.gov www.volunteer.aarp.orgTo reach students: High school and college career fairs and field placement offices Vocational and professional schools Sororities and FraternitiesFacebook Causes at www.facebook.com/causes12Assigning VolunteersThe type of service desired by the patient and familyVolunteer preferences for servingAssigning VolunteersHave a team member contact the volunteer before the 1st visitProvide extra support after a first visit or after attendance at a deathOffer an opportunity for the volunteer to debrief Team Member and Volunteer CommunicationCommunication between team members and volunteer coordinators is crucialShare stories of volunteers and patients Team requests for volunteers should be processed quicklyTeam Member and Volunteer CommunicationVolunteer coordinator can facilitate ongoing communication Inform team about volunteer availability promote volunteer program address concernsUse team meetings to:13Team Member and Volunteer CommunicationIdentifying and referring volunteer requestsUpdating volunteers on patients conditionAccompanying volunteers to their first visitHelp the patient and family understand the volunteers roleHospice professionals play an important role in collaboration Team Member and Volunteer CommunicationDevelop a plan of care for volunteersReview volunteer notesProvide volunteers with timely feedbackHospice professionals play an important role in collaboration Supervising and Managing VolunteersReview job description and performanceGive clear instructions about tasksInform volunteers of their decision making powerSupervising and Managing VolunteersCheck in Make resources availableShow gratitude14Managing VolunteersChallenges Not timely with notes or documents No communication with team or leader Inappropriate with patients or families Overly involved or crosses boundariesManaging VolunteersConsider circumstances before taking action was there miscommunication about assignment? was something missed during orientation? is this an especially challenging situation? is there disconnection with the team?Always address concerns in a timely and appropriate mannerEvaluationAssessing volunteers is an important way of maintaining qualityEvaluations should be upbeat and positive unless there is cause for concernEvaluationRecognition and support are importantEncourage volunteers to utilize program resources15RecognitionSchedule a formal eventNominate volunteers for national and local recognitionRecognize the volunteers birthday or anniversaryInvite volunteers to staff and employee eventsCreate an annual program to award volunteersRecognitionCommunicate on a regular basisDevelop a newsletter or bulletin boardLet the community know about your volunteers Hospices across the US rely on volunteersPersonally gratifyingIntellectually stimulatingEmotionally meaningfulElaine, a Hospice VolunteerI know I have made a difference, at least in one persons life at this point. And I know its toward the end of their life but that makes it all the more important16Hospice Volunteers- Recruiting, Retaining, Rewarding was developed by:Robin Fiorelli, LCSW, Senior Director of Bereavement and Volunteer Services for VITAS Healthcare CorporationKarynWalsh, Social Worker, Hospice Foundation of AmericaLisa McGaheyVeglahn, Program Officer, Hospice Foundation of AmericaAmy Tucci, President and CEO, Hospice Foundation of AmericaLindsey Currin, Administrative Assistant, Hospice Foundation of AmericaAdditional programs and resources on hospice, end-of-life care, and grief at www.hospicefoundation.org Programs are free and can be used for hospice volunteer trainingThis program is provided through the support of a grant from the Centers for Medicare & Medicaid Services (CMS) to support hospice and end-of-life care outreach and education. CMS funds of $571,000 with HFA in-kind services of $5,710 are funding a variety of outreach and educational programs, including this audio webinar.Resources:Hospice Foundation of America www.hospicefoundation.org www.hospicedirectory.org www.hospicefoundation.org/infocenterAARP www.volunteer.aarp.orgCenters for Medicare and Medicaid Services www.cms.gov www.medicare.govFacebook www.facebook.com/causesGrowth House www.growthhouse.org17Resources:Hospice Volunteer Association www.hospicevolunteerassociation.orgSenior CorpsRetired Senior Volunteer Program www.seniorcorps.govVolunteers of America www.voa.orgVolunteer Match www.volunteersmatch.org