volker buscher - director|global digital business leader, arup
TRANSCRIPT
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 1
Digital Masterplanning
[email protected] | @vbuscherDirector | Global Digital Business Leader
The Rise of Digital Masterplanning
District / City
Estate / PortfolioBuilding
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 2
District / City Scale
Building / BlockScale
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 3
The Workplace
Infrastructure as a Service?
USB C Version 3.1
Power over Ethernet
DC Power Infrastructure
Facilities Management
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 4
AEC Industry productivity is declining globally
Design Management
BIM
GIS
Parametric Design
Supply Chain
Managment
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 5
Portfolio Management
• Improving the leasing process• Customer Relationship Management• Optimising sqft for strategic letting accounts• ...
HOW Process - Data - SystemsWHY - Outcomes
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 6
Digital Masterplanning
Level(s) of Ambition
More Advanced
Technology for “one” outcome.
“Combinatorial Thinking”
Ref “2nd Machine Age”
CityEstate / PortfolioBuilding
Technology is purchased by departments within its core requirements.
(and we need some silos = organisation)
R
Ren
t Acc
ount
ing
Back-office internal operations
Front-office tenant facing
Mob
ilit
y
Hea
lth a
nd W
ell B
eing
Cus
tom
er R
elat
ions
hips
Role of technology
Com
mun
ity
serv
ices
Est
atae
Pla
nnin
g
Gen
eral
Finance
Tenant & Occupier
Relationships
Website
Portfolio Dashboarding
Asset Management
Mar
ktin
g&
PR
Movement &Occupancy
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 7
Technology is purchased by departments within its core requirements.
(and we need some silos = organisation)
R
Ren
t Acc
ount
ing
Back-office internal operations
Front-office tenant facing
Mob
ilit
y
Hea
lth
and
Wel
l Bei
ng
Cus
tom
er R
elat
ions
hips
Role of technology
Com
mun
ity
serv
ices
Est
atae
Pla
nnin
g
Gen
eral
Mar
ktin
g&
PR
OccupancyManagement
Businessdata analytics
Portfolio data
architecture
Technology
BMS
Metering
SecurityConnectivity
RentAccounting
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 8
Technology &Reference Architecture
Building Estate Management Connectivity
Business and Information Systems
IRS
Smart Metering
Cloud, Data & Insight
Technology &Reference Architecture
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 9
Ecosystem…
• My Control –My Money
• In Partnership – Our Money
• Support
City of Boston
BRA
MBTA
MIT
Harvard BU
Massport
MCCA
MONUMUber
GE
PwC
W/S Development
BCG
Vertex
Pharma
ZipCar
AV WEF
Local Sense Lab
Public Body
Private
Academic
Non-profit
ICTBudget
Money Capital / OpexBudgets
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 10
Ecosystem Investments
(smart nation)
ICTBudget
NewDigital budgets
Money
(Capex & Opex)
Capital / OpexBudgets
Leadership
Leadership
Info Strategy
Systems & Technology Strategy
Communication with stakeholders
PurchasingGeneral admin
Financial management
Infrastructure development planning
Applications architecture planning
Programme management
Strategy Planning Administration
HRProcurement
Project Management
Management of suppliers
SLA reporting and application of penalties
Coordination of services across contractors
Business unit liaison
Monitoring of SLA targets and corrective action
Availability management
Capacity management
Service managementContract managementProject Management
Applications mgmt
Platform mgmt
Infrastructure mgmt
Service Desk operation
Incident mgmt
Problem mgmt
Maintenance of applications platform and infrastructure
Release mgmt
Configuration mgmt
Change mgmt
Requirements, Design, Build & Test
Operation Maintenance Support Development
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 11
Soft and Hard Capabilities
Our Approach
Building Campus Portfolio
RunBusiness as Usual
(tech as infrastructure,Meets basic requirements Catalogue)
Grow(tech to deliver performance
improvement and potentially end user experience)
Transform(tech as strategic differentiator with explicit financial gains, potential to change asset value, utilisation, core part of ops and experience design)
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 12
Brand & Asset Value
Experience
Operations
Future Proofing & Planning
WHY(focus on outcomes)
Vision and Leadership
Organisation, Technology & Money
Execution
HOW(focus on execution)
Digital MasterplanningFMP Event, Cambridge
6th October 2016
[email protected] | @vbuscherDirector | Global Digital Business Leader 13
Digital Masterplanning
[email protected] | @vbuscherDirector | Global Digital Business Leader