Why use VoIP ?Get more bang for your buck

Potential huge savings, but this is eroding

Amazing new features and applications

Having the power of large organizations platform

Not needed if only to make and receive calls

The history of VoIP

• 1973 telephony ran over ARPANET• 1996 pc-pc telephony rolled out in commercial form, use of h.323• 1997 internet telephony mag rolled out• 2000 3% of all voice traffic via voip• 2003 skype is launched, changes the face of telco forever• 2007 proliferation of broadband to home and business explodes, facilitating use of voip• March 2009, 110 million paid voip subs, 22.7 million in usa, 21.4 in japan, 16 million in france, 8 million in germany• Globally there are 4.6 billion mobile subs, one billion fixed line voice accounts

Voip largest leap, adoption of SIP ~2005

SIP – Session Initiation Protocol, Sets up, modifies and terminates media sessions, it also, but not confined too;

• registration of devices• user location• mobility• hooks for policing• web and media integration

• 1999 standards for SIP released• ~2005 Sip begins to take hold in voip community• 2006 hardware vendors start adding sip support

According to Wikapedia The Session Initiation Protocol (SIP) is a signaling protocol. It is widely used for controlling multimediacommunication sessions such as voice and video calls over Internet Protocol (IP).

Your SIPYour SIP

voicevoice

videovideo

managementmanagementfeaturesfeatures

crmcrm

featuresfeatures

Conferencing BridgeInterconnectionMonitoringRecordingIVR

VoIP hacker gets 10 years in prison By Mike Dolan Created 09/27/2010 - 12:07pm

After he sold VoIP services routing calls over over other networks that he hacked, Edwin Andres Pena racked up $1.4 million worth of stolen calls. The Venezuelan citizen based his operations out of New Jersey and went on the run when he was arrested back in 2006. Police caught up with him in Mexico in 2009 and he is the first person to be sentenced to prison for hacking VoIP services.

Pena set up a wholesale voice company in which he sold VoIP minutes at cut rate prices. The secret to his bargain calling plans was that the minutes were all stolen by hacking other VoIP companies. Now, he will spend ten years behind bars and then face a number of years under supervisionto prevent him from striking again. He will also have to come up with another scheme during that time to pay back the million plus dollars he must pay in restitution. It is also in the works that he will be deported back toVenezuela where he is a citizen.

Visual VoicemailQueue and Agent StatisticsMultiple Location, Tenant and Profile SupportProfile NavigatorQueues/AgentsExtension DirectoriesAdministration InterfaceChatCustomized Presencescrmcrm

videovideo

SmarphoneSmarphoneLaptop/PCLaptop/PCPersonalPersonalRoom BasedRoom Based

Traditional VoIPExtended VoIP - SMECall Center VoIPGlobal Roaming BypassGlobal Local NumberSmartphone office extension

voicevoice

HONG KONG

CE

O O

FFIC

E E

XT

EN

SIO

N

AT H

OM

E

CUT IDD BILL UPTO

50% YR CURRENT BILL

SZ Your SIPUSA