voip – how to figure out what is right for your company · 2018-10-24 · voip – how to figure...
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VOIP – HOW TO FIGURE OUT WHAT IS RIGHT FOR YOUR
COMPANY
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Jared BuschManager – Network Engineering
Bundy & Associates
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WHAT VOIP IS
An acronym for Voice over Internet Protocol
The modern way to make and receive phone calls.
A phone system
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VOIP IS NOT MAGIC It has been around for decades
New paradigm of thinking
Common usage began in the early 2000’s Calls are simply data on your network
It is transparent to your users Using it takes no new knowledge
A skilled IT Professional can help Like anything in IT, it takes knowledge to do right
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VOIP IS JUST A PHONE SYSTEM
Reliable
Flexible and Scalable
Low cost to implement
Low cost to use
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THE 3 PIECES OF A VOIP SYSTEM The Brain
Used to be the big box on the wall or floor VoIP is all software. Whether local, hosted, or cloud based
The Interface Was only desk phones Now includes soft phones, and apps
The Service Legacy service from the phone company VoIP service is SIP
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THE BRAIN
What it was:An expensive hunk of metal
What it is:Free to lost cost software or a subscription service
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THE INTERFACE
What it was:Proprietary hardware tied to the PBX
What it is:Standardized hardware and software that can go anywhere
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THE SERVICE
Legacy Services
Highly regulatedExpensiveRun over dedicated wiring
Old billing models
VoIP Services
Lightly regulatedLower costRun over your existing network and Internet
Modern billing models
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SO HOW DO YOU DECIDE? Always keep in mind what parts are being
discussed There are 3 pieces and the do not have to be tied together
All three pieces should be considered separately. The Brain The Interface The Service
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FIND A BRAIN
Two real choices for the brain Hosted Service
Pay by extension: Ring Central $20/user/month
Pay by call path: ONSIP $0-$10/user and $15-$25/call path
Typically include the desk phones
Self hosted software Pay for the software not per extension
A virtual machine locally, in collocation, or hosted on a public cloud
You buy the phones
Pay per use calling plans
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PICK THE PHONES
The Interface (Desk Phones, Soft Phones, Adapters)
Desk Phones from $80 to $250
Soft Phones from $0 to $30
Headsets from $40 to $200
Adapters from $100 to $1,000+
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SELECT THE SERVICE
The Service (Calling Paths)
SIP Trunks Metered for $1.00/month per DID and $0.007 - $0.01 per minute
of calling
Unmetered for $20-$25 per month per DID and “unlimited” calling
Cable Company Typically unmetered with Legacy POTS hand-off $20-$30 per
month per DID
Legacy POTS/PRI Unmetered local calls for $30 per month (or more) per line
Separate Long Distance billing
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JUST GIVE ME THE BOTTOM LINE There is no magic number
You have to do the math
Fit the solution based on your business needs Case Study 1 – Material Handling Company
Spent ~$9,000 on hardware and labor Saving ~$800/month comes to a RoI of 12 months $9,600 yearly savings after the first year
Case Study 2 – Distributor Spent ~$4500 on hardware and labor Saving ~$400 to 600/month come to a RoI of 8 to 12 months
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WHERE IS THE SAVINGS
VoIP reduces OPEX compared to Legacy POTS Case Study - Material Handling Company
81% reduction in the monthly bill From $29/month per user to $5/month per user
Case Study – Distributor 66% reduction in monthly bill From $28/month per user to $9/month per user
Case Study – Consulting Company 77% reduction in monthly bill From $19/month per user to $4/month per user
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REAL COSTS FROM APRIL 2018Location Calls Minutes
UsedCost Users Cost per
UserMinutes per User
Main Office
6,030 15026 $132.94 48 $2.77 313
Branch 1 683 1699 $13.76 10 $1.38 169
Branch 2 548 1186 $9.81 12 $0.82 98
Branch 3 1,916 4729 $47.91 10 $4.79 472
Total 9,177 22641 $204.43 80 $2.56 283
Month Working Days
Working Hours
Working Minutes
$15 Cost per minute
$20 Cost per minute
$30 Cost per minute
April – Max 21 168 10,080 $0.00149 $0.00198 $0.00298
April – Real - - 283 $0.05300 $0.07067 $0.10601
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DISCUSSION AND QUESTIONS