Voice Mail OptionsUnified Messaging

Voice Mail Web BrowserDavid Howard Les Cottrell

August 14 2006 SCCS Managers’ Meeting

Nortel Voice Mail Upgrade

Call PilotComing in Oct – Nov ’06

Does everything the current Voice Mail does, plus..

My CallPilot(Software is Included)

Voice Mail Web Browser

Desktop Messaging($60,000)

Unified Messaging

New Features For Evaluation

My CallPilot• Web browser-based software interface to CallPilot voice mail• Requires a user directory database and many new user procedures• Uses a Windows IIS web server with users’ access• From any web browser (including Internet) configured for CallPilot

– View information about your mailbox– Receive, forward, reply to, create, send voice mail (needs headset or

microphone)– Change the mailbox setup, password– Create personal distribution lists– Set up remote notification to a pager or phone– View online user guide and mailbox status– Call the sender of a voice mail– Phone directory lookup and call setup– Access IMAP email accounts and other CP mailboxes– Fax features can be configured (receive, view – requires additional

software)

Desktop Messaging

• Gives access to CallPilot through the email software client, e.g. Outlook

• Requires a user directory database and many new user procedures

• Works with email clients, not email server• Uses a Windows IIS web server with users’ access• Listen to, record, and send voice mail using the CallPilot

Player (download)• Add voice file attachments to messages• Access My CallPilot and use all its features (last slide)• Fax features can be configured (receive, view, and send)

My CallPilot Evaluation

• Positive– Access voice mail while away

from the office, from a PC, without calling in by phone

– Set up your voice mail box yourself without calling for help

– Save time by not using the phone to do voice mail

– Receive faxes on a PC (additional software).

• Negative– Security issues with an

“unmanaged” IIS server on the SLAC network

– Another web server to manage (windows group)

– Additional demands (telecom/database group) to maintain/integrate another directory database

– Added demands (telecom/help desk) to support/train users with a new system

– Possible additional software costs TBD, for fax viewing

Desktop Messaging Evaluation

• Positive– Check your voice mail

while you check your email, from the same PC screen (email client)

– Access My CallPilot and all its features

– Receive and send faxes on a PC (additional software)

• Negative– Additional $60,000 for

software from Nortel– Security issues with an

“unmanaged” IIS server on the SLAC network

– Another web server to manage (windows group)

– Additional demands (telecom/database staff) to maintain another directory database and support users with a new system

– Additional demands (email staff) to do setup and support users with new features