voice applications with adhearsion
DESCRIPTION
Voice Applications with Adhearsion presented by Ben Klang at Atlanta Asterisk Users Group VoIP Conference 2012TRANSCRIPT
What is Adhearsion?
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
• Open Source
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
What is Adhearsion?
• Adhesion you can hear – glueing the voice layer to the rest of the world.
• Voice Application Development Framework
• Open Source
• Ruby – integrates easily with Rails, but not dependent
• Platform agnostic – runs anywhere Ruby or Java (JRuby) does
• Runs small, scales large
• Cloud-Ready
What Are Its Core Features?
What Are Its Core Features?
• Readable, maintainable Ruby Code
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs
• Simple interaction between calls
What Are Its Core Features?
• Readable, maintainable Ruby Code
• Integration databases, web APIs, instant messaging, more
• Event monitoring, async communications made easy
• Flexible CallControllers to handle calls
• High-level media handling constructs
• Simple interaction between calls
• Self-documenting configuration (even for plugins!)
Adhearsion Applied
Adhearsion Applied
• Call center workflow optimization and integration
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
Adhearsion Applied
• Call center workflow optimization and integration
• Sales force automation
• Conferencing applications
• Translation services
• IVR
• Polling
• Robo-calling
Adhearsion Applied (continued)
Adhearsion Applied (continued)
• Epic scale public art projects
Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*
Adhearsion Applied (continued)
• Epic scale public art projects
• Video games on billboards
• Flying helicopters
• Biometric identity verification (Green Zone, Baghdad)
• Wardialing*
• * This may be illegal. Don’t do it.
2008
2010
2011
Adhearsion Platforms
Adhearsion Architecture
Database Operations
Database Operations
Database Operations
+
Call Screening
Call Screening
Call Screening
+
Integrating with FreePBX 2.10
Integrating with FreePBX 2.10
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Integrating with FreePBX 2.10
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Integrating with FreePBX 2.10
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Integrating with FreePBX Hooks
