vmware horizon view microsoft lync install configure

7/25/2019 Vmware Horizon View Microsoft Lync Install Configure

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VMwareHorizon View5.2

and Microsoft Lync 2013Version 1.0

I N S T A L L AT I O N A N D C O N F I G U R A T I O N G U I D E


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VMware Horizon View 5.2 and Microsoft Lync 2013

I N S T A L L A T I O N A N D C O N F I G U R A T I O N G U I D E / 2

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Horizon View with Microsoft Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Highlights of Horizon View with Microsoft Lync . . . . . . . . . . . . . . . . . . . . . .

Lync Features with Horizon View Desktops . . . . . . . . . . . . . . . . . . . . . . . . . .

Horizon View and Microsoft Lync Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Set Up Lync Server and Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Set Up the Windows Client Machine with the VDI

Plug-in and Horizon View Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Set Up the Windows Virtual Machine with Lync Client and

Horizon View Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Log In to the Microsoft Lync Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About the Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Feedback and Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


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Introduction

This document provides information for VMware Horizon View 5.2 and its ability to support Microsoft Lync

2013. Included are instructions to download, install, and configure the Microsoft Lync 2013 client for use within a

Horizon View 5.2 desktop. Microsoft Lync 2013 is the first version of Lync that supports unified communications

(UC) Voice over Internet Protocol (VoIP) and video chat capabilities from within a virtual desktop infrastructure

(VDI) deployment without the need for a dedicated IP phone.

This document provides details on:

Software requirements

Hardware requirements

Download instructions

Installation instructions

Conguration instructions

This document will not provide:

Installation and conguration instructions for Microsoft Lync Server 2013

Installation and conguration instructions for Horizon View infrastructure

The instructions assume that the customer already knows how to deploy, install, and configure both Horizon

View and Microsoft Lync Server 2013, as well as all their respective components.


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Horizon View with Microsoft Lync 2013

VMware and Microsoft collaborated to bring support for Lync 2013 with UC VoIP and video to Horizon View

5.2 desktops. Prior to Microsoft Lync 2013, technical challenges prevented support for Lync with both VoIP and

video calls inside all VDI environments. With Microsoft Lync 2010, only VoIP was supported, and it required a

dedicated IP-based phone. For more details about VoIP support in Lync 2010, see the Client Virtualization in

Microsoft Lync 2010white paper.

The following summary highlights key technical problems that prevented VoIP and video from being supported

within VDI with existing human interface devices (HIDs). Technical issues that prevented the enablement of

audio and video right from the virtual machine without the IP phone include:

High load on datacenter server All media processing for VoIP and video chat calls would be media

processed on the datacenter servers.

Media hairpinning VoIP and video chat traffic would not be sent point-to-point between the two endpoints,

but streamed through the datacenter network and server.

High bandwidth Audio and video were not encoded using standardized codecs. Instead, audio and video

were sent as raw USB trac, resulting in extremely high bandwidth usage.

No quality of service (QoS) Audio and video traffic sent in this hairpinned fashion needs to use the

remoting protocol, which doesnt provide granular QoS policies to priorit ize VoIP and video trac.

Highlights of Horizon View 5.2 with Microsoft Lync 2013

This new solution from VMware and Microsoft is fully supported by both companies. Highlights of the features

now available include:

A highly scalable solution Because all media processing is ooaded from the datacenter server to the

client endpoints

Enterprise-grade UC VoIP and video Using industry standard VoIP and video codecs, with the ability to do

full-screen HD video

QoS QoS support for real-t ime VoIP and video
http://www.microsoft.com/en-us/download/details.aspx?id=21129http://www.microsoft.com/en-us/download/details.aspx?id=21129http://www.microsoft.com/en-us/download/details.aspx?id=21129http://www.microsoft.com/en-us/download/details.aspx?id=21129


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Lync 2013 Features with Horizon View 5.2 Desktops

Table 1 lists the features that are supported in Lync 2013. The items in blue highlight the Lync 2013 VDI-related

improvements compared to Lync 2010.

FEATURES SUPPORTED/UNSUPPORTED

Presence Supported

Instant message Supported

Desktop sharing Supported

Application sharing Supported

PowerPoint sharing Supported

Whiteboards Supported

File transfer Supported

Online meetings Supported

Office integration Supported

Audio Supported (Audio was only supported via IP-Phone with Lync 2010.)

Video Supported (Video was never supported with Lync 2010.)

Recording audio Unsupported

Table 1: Features of Microsoft Lync 2013

The key features provided by a Microsoft Lync 2013 client and Horizon View 5.2 are:

Ability to utilize a Microsoft Lync 2013 client running inside a Horizon View desktop

Ability to make and receive UC VoIP and video chat calls using audio and video HID devices that are

connected to the access machine


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Horizon View andMicrosoft Lync 2013 Architecture

In addition to deploying a Microsoft Lync 2013 server, customers must deploy Lync software components

on their virtual machines and client-access devices. Figure 1 highlights components of the Horizon View and

Microsoft Lync 2013 architecture.

Windows Client VMware vSphere

Signalingfor all modes

PCoIP

A/V Media IMP, Data Collaboration

Legend

Signaling

Media

A/V Signaling

Lync VDI Plug-in(User A)

Lync 2013 Client(User B)

Horizon ViewClient

Lync 2013 Client(User A)

Lync Server 2013

Horizon ViewAgent

Figure 1: Horizon View and Microsoft Lync 2013 Architecture


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Getting Started

In order to get started, customers must download and install software components for Horizon View 5.2 andMicrosoft Lync 2013. Customers can go directly to Microsoft to download the respective components for

Microsoft Lync Server 2013, Lync Client 2013, and the Lync VDI 2013 Plug-in. Links to these components are

provided in the Requirementssection, below.

Table 2 shows the support matrix for Microsoft Lync Client 2013 with the Microsoft Lync VDI 2013 Plug-in using

PCoIP. Note that this support applies to PCoIP only.

VIEW AGENTOS

VIEW CLIENTOS

VIEW CLIENT(BIT LEVEL)

MICROSOFT VDIPLUG-IN(BIT LEVEL)

COMMENTS

Windows 7 SP1

(32-bit and 64-bit)

Windows 7 SP1

(32-bit)

View Client

(32-bit)

Lync VDI Plug-in

(32-bit)

Supported

Windows 7 SP1

(32-bit and 64-bit)

Windows 7 SP1

(64-bit)

View Client

(64-bit)

Lync VDI Plug-in

(32-bit)

Supported

Windows 7 SP1

(32-bit and 64-bit)

Windows 8

(32-bit)

View Client

(32-bit)

Lync VDI Plug-in

(32-bit)

Tech Preview

(not officially

supported)

Windows 7 SP1

(32-bit and 64-bit)

Windows 8

(64-bit)

View Client

(64-bit)

Lync VDI Plug-in

(32-bit)

Tech Preview

(not officially

supported)

Table 2: Microsoft Lync PCoIP Support

Known Limitations

Certain limitations are known to apply to the deployment of Microsoft Lync with Horizon View. These include:

Although customers can download both a 32-bit and 64-bit version of the Horizon View client, the PCoIP

process running on the Horizon View client operates only in 32-bit mode. Therefore, customers can use only

the 32-bit version of the Lync VDI 2013 Plug-in on the client endpoints.

Customers will not be able to use a 32-bit version of the Microsoft Lync VDI 2013 Plug-in from a machine

that has the 64-bit version of Office 2013. This is a known issue and a configuration that is unsupported by

Microsoft. The bit-level of the Plug-in must match the bit-level of any local Microsoft Office installation.

From a client device perspective, this initial solution is only supported on Windows 7 client machines with SP1

applied.

From a virtual machine perspective, this solution is only supported on virtual machines running Windows 7

with SP1.


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Requirements

In order to effectively deploy Lync 2013 for VoIP and video calls in their environment, customers must meetcertain software and hardware requirements. The software download links are provided in the table below.

Software Requirements

This section outlines software requirements for using Lync Client 2013 to make VoIP and interactive video calls

within Horizon View desktops using HIDs. The software components that are required are summarized in Table 3:

PRODUCT DESCRIPTION

Horizon View 5.2 Horizon View Agent and Horizon View Client software

Microsoft Lync Server 2013 TechNet subscribers can download a copy on the TechNet Web site.

Microsoft Lync Client 2013

(running in virtual machines)

Customers receive a copy of Microsoft Lync Client 2013 as part of Office 2013.

Note:Customers are required to deploy the full version of Microsoft Lync

Client 2013. Microsoft Lync Basic 2013 does not support working inside a VDI

environment.

Microsoft Lync VDI 2013

Plug-in

(running on the client device,

also known as the access

device)

A TechNet subscription is not required for this download. Customers can

download a copy of the 32-bit version.

Note:As explained in Getting Started, you do not need to download the

64-bit version of the Lync VDI 2013 Plug-in because it is not yet supported

with Horizon View.

Note:Users who do not require UC VoIP and video chat functionality are

not required to download and install the Microsoft Lync VDI 2013 Plug-in.

Table 3: Software Components for Deployment of Lync Client 2013

Customers will be able to use an ESX 5.0 server and View 5.2 Agent and View Client 5.3 components to enable

the Lync 2013 VoIP and video functionality. There is no dependency on the ESX platform.
https://technet.microsoft.com/en-us/subscriptions/securedownloads/#ProductFamilyId=489http://www.microsoft.com/en-us/download/details.aspx?id=35457http://www.microsoft.com/en-us/download/details.aspx?id=35457https://technet.microsoft.com/en-us/subscriptions/securedownloads/#ProductFamilyId=489


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Hardware Requirements

Customers are required to have servers that can host the ESX platform, Horizon View infrastructure, and the

Microsoft Lync 2013 Server infrastructure, as shown in Table 4. Review the hardware requirements in the linked

product documentation.

PRODUCT REQUIREMENTS

VMware vSphere and

Horizon View

ESX 5.0 Hardware Requirements

VMware View 5.0 System Requirements

Microsoft Lync Server 2013

infrastructure

Microsoft Lync 2013 Server Hardware Requirements

Microsoft Lync Client 2013 Microsoft Lync 2013 Client Information

Microsoft Lync VDI Plug-in Microsoft Lync VDI 2013 Plug-inNote: The Lync VDI 2013 Plug-in requires a Windows Client access

machine with 1.5GHz CPU and minimum of 2GB RAM.

List of supported Microsoft

Lync USB headsets and

webcams

Microsoft Lyncsupported USB devices

Table 4: Hardware Components Required for Deployment of Lync 2013 and Horizon View
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I N S T A L L A T I O N A N D C O N F I G U R A T I O N G U I D E / 1 0


Setup and Installation

This section will guide you through the steps to set up and install Lync 2013 with UC VoIP and video for Horizon

View 5.2 desktops. You will set up:

Lync Server 2013 and accounts

Windows client machine with the VDI plug-in and Horizon View Client

Windows 7 virtual machine with Lync Client 2013 and Horizon View Agent

Finally, you will log in to the Microsoft Lync Client in Horizon View.

Set Up Lync Server 2013 and Accounts

This section will help you set up Lync Server 2013 and your accounts.

Deploy Lync Server Refer to the Lync Server Deployment guide

Before installing and testing the Lync VDI Plug-in verify that your Lync Server has been setup properly You can do this by executing the following steps

a Install the Lync Client on a regular Windows laptop with a similar conguration to the

machines on which you will be deploying the plug-in

b Start the client On the Lync client enter the Sign-in addressprovided by your system

administrator

Figure 2: Lync Client Sign-In Screen
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c ClickSign Inon the Lync client and it will attempt to automatically resolve your sign-in name and

your domain name with the appropriate enterprise Lync server

d If the above step fails your Lync server and Lync accounts have not been set up properly

Microsoft recommends validating your Lync setup You might not have configured your DHCPservers to automatically resolve the server lookup request during the sign-in procedure or your

Edge server was not configured correctly

On your Lync Server ensure that EnableMediaRedirection is set to TRUEfor all VDI users

NoteAs part of the Lync Server setup make sure you generate a certicate and add this certicate to

each Windows client machine and virtual desktop The certificate will need to be placed in the Trusted

Root Certificate Authoritiesdirectory The Lync VDI Plug-in will not pair with the Lync client

running inside the remote desktop if this step is not completed

Set Up the Windows Client Machine with the VDI Plug-in and Horizon View Client

This section will help you set up your Windows client machine. Before you begin, be sure that you have

downloaded all the software listed in the Software Requirementssection.

On each of your client (access) machines install the Horizon View Client that you downloaded

(refer to the Software Requirementssection for the download link)

Using the copy of the Lync VDI Plug-in that you downloaded (refer to the Software Requirements

section for the download link) install the Lync VDI Plug-in onto each of your Windows client

machines by running Lyncvdi.exeand following the installation wizard

CautionBe sure to install the Lync VDI Plug-in on the Windows client access machines Do not install

the Lync VDI Plug-in on the virtual machines

If you plan to make video calls you will need a USB webcam plugged into your client (access) machine

Make sure you do not forward the webcam to the remote desktop You can nd USB webcams that are

optimized for Microsoft Lync on the Lync Tech Center Web site

Before the Lync VDI Plug-in can pair up with the Lync Client, the end user must manually congure

specific registry settings on their Windows client endpoint. (This applies to both 32-bit and 64-bitclients.)

Congure the CongurationMode, ServerAddressInternal, and ServerAddressExternal registry settings

on the Windows client machine. An example of these registry settings is below. Customers should enter

in their respective hostnames for the ServerAddressInternal and ServerAddressExternal elds.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Ofce\15.0\Lync]

CongurationMode=dword:00000001

ServerAddressInternal=lyncsrv2013.lync.local

ServerAddressExternal=Access.lync.local

In the ServerAddressInternal and ServerAddressExternal elds, be sure to use only the host name for each

respective server. Microsoft does not recommend or support the use of IP addresses in the server fields.

5. Use the certicate that you generated during your Lync Server 2013 deployment, and import thatcertificate onto your Windows client machine.

Important:The certificate will need to be placed in the Trusted Root Certificate Authorities directory.
http://technet.microsoft.com/en-us/lync/gg278173.aspx#webcamshttp://technet.microsoft.com/en-us/lync/gg278173.aspx#webcams


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Set Up the Windows 7 Virtual Machine with Lync Client 2013 and Horizon View Agent

Use these steps to lead you through the setup for your Windows virtual machine. Before you begin, be sure

that you have downloaded all the software listed in the Software Requirementssection.

Using the copy of the Horizon View Agent that you downloaded from the Horizon View download

page (refer to the Software Requirementssection for the download link) install View Agent on each of

the virtual machines

When installing the VMware View Agent be sure to select at the minimum both PCoIP Serverand

Virtual Printerso that the necessary software will be installed to support Lync integration

Notethis is only supported on Windows virtual machines and requires Windows SP to be applied

Using the copy of the Lync Client that you downloaded (refer to the Software Requirements

section for the download link) install the Lync Client on all virtual machines

Use the certicate that you generated during your Lync Server deployment and import that

certificate into each of your virtual machines

ImportantThe certificate will need to be placed in the Trusted Root Certificate Authoritiesdirectory

Log In to the Microsoft Lync Client

This section will show you how to log in to the Microsoft Lync Client.

Log in to the Horizon View desktop

Start Lync Client Enter your Sign-in addressas provided by your system administrator As noted

in Set Up Lync Server and Accounts if your Microsoft Lync server and Lync accounts are set

up correctly the Lync client wi ll register to the Lync Server

If the Lync Client cant sign in make sure that it has the proper settings in the Internal Server

Name and External Server Name elds In the Advanced Connection Settings page on the Lync Client

select Manual Configurationand enter the appropriate host names for the Internal Server Name

and External Server Namefields Microsoft does not recommend using IP addresses in the InternalServer Name and External Server Name elds so be sure to use host names only

You should see an alert message button on your Lync Client

Figure 3: Lync Client Alert Message


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When your Lync Client registers to the Lync Server from within your Horizon View desktop

it will attempt a handshake using the Dynamic Virtual Channel (DVC) with the Lync VDI Plug-in

running on your access machine As part of the handshake you will see a dialog box for you to enter

your username and password for the Lync VDI Plug-in After you enter your credentials the plug-in will

connect to the Lync Server Upon connecting the alert message will disappear from Lync client in the

virtual machine and a green check mark will appear on the right of the screen

Figure 4: Screen Showing Successful Connection


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Copyright 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at

http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be


Resources

You can nd more information on Microsoft Lync Server 2013 and Lync Client 2013 requirements at the links below:

Microsoft Lync 2013 Server Hardware Requirements

Microsoft Lync 2013 Preview Guide

Microsoft Lync 2013 Client information

Microsoft Lync VDI Plug-in

Horizon vSphere and VMware vCenter Server Resources

Product Overview

Product Documentation

About the Authors

Tony Huynh and Karin Li authored this document. Tony is a Senior Product Manager on the VMware Horizon

View team. Karin is a Senior MTS on the VMware Horizon View team.

Feedback and Questions

VMware appreciates your feedback on the material included in this guide, and in particular would appreciate

input on the following questions:

How useful was the information in this guide?

What other specic topics would you like to see covered?

For additional information, please post questions to the VMware Horizon View Community. The Horizon View

team monitors the Community page and replies to queries.
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