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VMS OVERVIEW AND INDUSTRY TRENDS May 29th, 2014
Proprietary and Confidential to IQNavigator Inc. 2
INTRODUCTION
Brian Hoffmeyer
VP Product Marketing
» 9 + years at IQNavigator » Product Marketing and Management, Professional Services, Industry Solutions
(Consulting) » Passionate about helping clients, partners, and suppliers use the IQNavigator
VMS to achieve strategic business goals
Proprietary and Confidential to IQNavigator Inc. 3
TOPICS
» Global Labour Trends
» VMS 101 – 15+ Years of Evolution
» How Suppliers Benefit from a VMS/MSP
» What’s Next, Where’s the Industry Going
» Features and Functionality
» An Illustrative Case Study
» Q&A
Proprietary and Confidential to IQNavigator Inc. 4
Advanced economies are challenged 16 -18 million college-educated worker shortage by 2020
13% increase in college-educated worker demand
Aging workforce
SOURCE: MCKINSEY & CO.
Potential global shortage of 45 million medium-skilled workers
Surplus of almost 95 million low-skill workers in 2020
GLOBAL LABOUR TRENDS
Proprietary and Confidential to IQNavigator Inc. 5
NON-EMPLOYEE TRENDS
50% Workforce in
2020
7x Temp Labor
Growth Compared to
Total
TITLE HE » Tomorrow: TITLE HE » Yesterday & Today:
6% Workforce in
1989
25% Workforce in
2013
TITLE HE
Agency temps Freelancers Statement of Work Outsourced Services
Non-Employee Labour Categories TITLE HE
Business need for flexibility Worker preference Expanded use of SOW Temp labour at historical
high
Growth Factors
Proprietary and Confidential to IQNavigator Inc. 6
EVOLUTION OF WORKFORCE MANAGEMENT PROGRAMS
1990s 1950s
Mid 1990s 1980s
Late 1990s
2000s
Today
Contingent Staffing
Vendor on Premise (VOP)
Master Vendor
MSP (Managed Service Program)
Vendor Management Systems (VMS)
Globalisation
Expanded Scope
Proprietary and Confidential to IQNavigator Inc. 7
HOW ORGANIZATIONS USE A VMS: PROCURE TO PAYMENT WORKFLOW
Proprietary and Confidential to IQNavigator Inc. 8
KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS
Access to real-time data on spend, headcount, and other key metrics Planning based on historical data and trends Ability to use to help modify stakeholder behaviours
Hard savings through rate cards, competitive bidding, distribution lists & tiers, etc.
Soft savings through process efficiencies
Internal policies – tenure, approvals, on- and off-boarding Contracts – terms, rates, certifications, insurance External policies – taxation & invoicing, data & personal privacy, labor law
User friendly processes that increase quality and lower time-to-fill Notifications to key parties at each step in the process Elimination of manual steps and paper-based processes
Automation
Cost Savings
Visibility
Compliance
Proprietary and Confidential to IQNavigator Inc. 9
KEY WAYS ORGANIZATIONS BENEFIT FROM A VMS
Visibility into/reduction of risks associated with contingent labor mgmt. and services procurement (tenure, on- and of-boarding, IC population)
Clear delineation of employer-employee relationship for contingent labor
Strengthen relationships and garner commitment and support from marketplace
Manage supplier performance
Improved customer satisfaction both with overall program and labor provided
Associated services provide best-in-class program operations
Risk Mitigation
Quality
Supplier Management
Proprietary and Confidential to IQNavigator Inc. 10
WHY BEST-IN-CLASS ORGANIZATIONS USE VMS
» It’s not just about cost savings – as organizations mature in their use of contingent labor, they begin to focus on the items below
» Achieving these things across a global enterprise would be impossible without a VMS
Text and Charts from Aberdeen’s 2013 Contingent Labor Management Strategies Review
Proprietary and Confidential to IQNavigator Inc. 11
HOW SUPPLIERS BENEFIT FROM A VMS/MSP
» Reduced cost of sales – automation, notifications, tiers and distribution lists
» Reduced administrative burden – everything is online and reportable (e.g. timecards, consolidated invoices)
» Improved accounts receivable – regular/faster payments, less time spent tracking receivables
Proprietary and Confidential to IQNavigator Inc. 12
HOW SUPPLIERS BENEFIT FROM A VMS/MSP
» Level playing field – all suppliers get requisitions at the same time and with consistent information
» Larger number of fills – quality suppliers will be rewarded with additional business based on performance not relationships
» Greater number of opportunities – strong programs typically expand into additional categories and geographies
» Feedback loops Demand management/forecasting Supplier performance based on quantitative metrics Supplier feedback on program processes and technology
Proprietary and Confidential to IQNavigator Inc. 13
WHERE THE MARKET IS GOING Continuous Maturation, Always Expanding
Other Considerations
Global Coverage & Localization Extended Services Categories Enhanced System Requirements
– Security – Scalability – Functionality
Information & Benchmarking – Reporting – Market Intelligence
Contingent Labor Time and Expense
Projects / SOW Milestone, Fixed Bid, Unit Based
Complex Services Managed Services, Legal, Mgmt., Off Shore, etc.
Comprehensive Talent Management Services
Talent Pools Freelancers Private Marketplaces FTE Bench
TECHNOLOGY REQUIREMENTS
COM
PLEX
ITY
Proprietary and Confidential to IQNavigator Inc. 14
VMS STRATEGY & DIRECTION Platform solution for the non-employee management strategy
RegionalMSP
2
MV/VOP
SOW
Service Provider
Online Staffing
RegionalMSP
1
Self- Service
IC VMS
Proprietary and Confidential to IQNavigator Inc. 15
SaaS configurability agile delivery integration innovation global footprint big data on demand scale innovative technologies
HOW IS VMS TECHNOLOGY EVOLVING?
CLIENT NON-EMPLOYEE LABOUR
PRODUCT
TECHNOLOGY
mobile talent pools marketplace communities data science verticals workflow recommendation engines
Proprietary and Confidential to IQNavigator Inc. 16
MOBILE FIRST
» Anytime, any device, any where
» Contractor Time & Expense App iOS & Android
» Manager iPad App
» Approvals on mobile devices
Proprietary and Confidential to IQNavigator Inc. 17
EMBEDDED BUSINESS INTELLIGENCE
» “Analytics for everyone” – in reports and embedded
» Easy-to-use, drag-and-drop report designer
» Interactive / embedded user-driven scalable reporting platform
» Export reports in different formats (Excel, PDF, HTML)
» Multiple visual data formats Crosstab
Line chart
Bar graph
Pie Chart
Proprietary and Confidential to IQNavigator Inc. 18
BIG DATA – RATE BENCHMARKING
Instant access to current, customized temp labor bill rates Evaluate your firm’s bill
rate performance against recent, actual market rates
Build plans and forecasts using current market data
Get the right talent fit and the right bill rate for the role being filled
$20B in contingent labor spend data
RateIQ IQNdex
Price index tracking temp labor bill rate trends Details by region and job
category, including trends and drivers
Top “Hot Spots” by job title and city
Direct market insight based on actual market-clearing transactions
Focused exclusively on bill rates for contingent and project labor
Proprietary and Confidential to IQNavigator Inc. 19
IQN INTEGRATION CAPABILITIES
Typical Integrations
IQNtegrator
USER LOAD Roles & responsibilities Approval limits Hierarchies & data
visibility
SINGLE SIGN-ON SAML standard Works with email
notification links SECURITY/PROVISIONING For building & systems
access Equipment provisioning
TIMEFEEDS For project tracking,
manufacturing facilities, supplier time-keeping
COST ALLOCATION CODES Cost codes, business
structures Hierarchies CONSOLIDATED INVOICE Allocated to cost codes Pre-approved, pre-
reconciled
» Drag-and-drop process and data mapping
» User entered business logic
» New integrations and changes in days, not weeks
» Fast and accurate testing
» No software release required
Integration Platform
IQN VMS
Proprietary and Confidential to IQNavigator Inc. 20
SUPPLIER INTEGRATIONS
» Portal for IQN’s developer network: suppliers, clients, and partners
» A comprehensive suite of in- and outbound web services based on HR-XML standards – 12 services available today
» Comprehensive technical documentation and support for each integration
» Easy standardized integrations that leverage existing architecture
Developer portal for Procure-to-Pay automation
Proprietary and Confidential to IQNavigator Inc. 21
TOTAL WORKFORCE PLANNING Strategic and tactical insight and analytics across the C-suite
IQN Reporting and Anaylytics
Standalone Database
Integrations from HCM and ATS
Tracking Components
Display of TW Analytics in the app
Proprietary and Confidential to IQNavigator Inc. 22
Talent Pools
ON-DEMAND TALENT Total Human Capital Management
Quicker Access to Talent On-Demand Talent Inventory
Better Performers / Calibrated Predictability
Full Time Workers
Returning Workers
Brand Loyalty
Freelancers
Interns
Referrals
Proprietary and Confidential to IQNavigator Inc. 23
THE OUTCOMES
BUSINESS CHALLENGES IQNAVIGATOR SOLUTION
» No visibility into: System and facility access granted
to a large population
» No controls or visibility into whether suppliers providing services had an MSA
» No on-boarding and off-boarding process or controls in place
» No way to manage compliance with approval and rate card policies
» Implemented a VMS to serve as the single source of information for all non-employee workers
» Implemented streamlined business process to manage all categories of spend: Process varies by category for ease of
use Controls around approvals and
negotiated rate cards Compliant invoices sent to 5 different AP
systems
» Real-time synchronization with HR IS for system and building access
» Regular audits to ensure IQN and HR IS are synchronized
Company Profile: Global company that partners with institutional investors to provide comprehensive financial services
including investment management, investment research/trading and investment servicing. Categories Supported – Admin/Clerical, Engineering (non-IT), Finance/Accounting, IT, Professional (HR,
Legal, Business, Procurement) IT SOW, Management Consulting, and Headcount Tracking Countries Supported – 12 (North America, EMEA, and APAC) Spend – $415 million annually program Model – VMS/MSP
» All non-employees globally (12,000+) are tracked in IQN
» Passed audits regarding policy compliance
» Established formal controls for accessing systems and facilities
» Allows for hundreds of suppliers to provide contractors for non-essential positions
Visibility and Control Case Study – Global Financial Services and Investment Management Company
Proprietary and Confidential to IQNavigator Inc. 25
OVER A DECADE OF LEADERSHIP IN SERVICES PROCUREMENT SOFTWARE
» Strong Foundations for Client Success
Vendor Management System industry leader for 14+ Years › $20 billion + in spend under management › 150+ customers › 35% of total spend is outside the US › 40% of total spend is Statement of Work › 420 employees
Built-for-purpose solution for managing non-employee workforce › All services procurement spend categories › Single, unified, global, end-to-end system › Simple & intuitive analytics and decision making › Mobile applications on iOS and Android › 700+ integrations with all major ERPs
Extensive international experience › Localized for 47 countries › Available in 16 languages
Proprietary and Confidential to IQNavigator Inc. 26
IQNAVIGATOR GLOBAL COVERAGE
Localised and Active Countries
Localized – 44 Countries Active - 124 Countries
Cantonese Czech Dutch English French
Canadian French
Continental German
Indonesian Italian Japanese Korean Mandarin Portuguese Spanish Russian Slovak
16 Available Languages
IQNavigator is Present in 94% of the World’s Market*
*Based on GDP of Active Countries vs. World GDP
170+ Available Currencies