vizualkpi business and technology management
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VizualKPI Business and Technology Service ManagementKent Cartwright - CEO [email protected]
VizualKPI Your Key Performance Indicators, Our Expert Consultants
About VizualKPI• Industry Experts in Technology KPI Collection / Analysis• Business Consultants that Derive Relevant KPI's• Cloud Infrastructure and Secure Connectivity
Architects• Innovative Partner to The Industry's Leading
Technology Providers
'VizualKPI helps customers improve business decisions with smarter technology awareness'
VizualKPI
advisors@vizualkpi.
com
VizualKPI Your Key Performance Indicators, Our Expert Consultants
What is a Key Performance Indicator?• Information revealed by vendors to benefit
customers
• Constantly changing as your business and IT runs
• Too Many for Humans to Consume and Act On
• It Takes Extensive Technology and Business Experience to Relate Them to Each Other, that's where VizualKPI comes in
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
How Are KPI's Collected?• Your Technology KPI's Collected by Cloud-hosted
SolarWinds Technologies• Business KPI's Collected by Dashboard Engine from
your:• ERP• CRM• Google Analytics• Scheduled File export• Many others...
• All VizualKPI data collection operates from secure hybrid clouds
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
How Are The KPI's Used?Once the KPI's from all sources are being collected (usually within 48 hours), VizualKPI provides:
• Technology grouping to represent business services
• Threshold deployment to create KPI boundaries
• Business KPI data normalization against Tech KPI's• Customer-provided business goals• VizualKPI selects Business KPI's to achieve
that goal• VizualKPI selects Tech KPI's to support
Business KPI's
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
Business Service Management Example - HealthcareCIO, CMO, or Other Stake Holders
"I need to ensure our medical records department processing performance is optimal, while guaranteeing the database of patient records is secure. In other words, I need to know where to apply my budget for best return"
Business KPI's Correlated by VizualKPI• Total department revenue avg by day• Total avg labor cost by department
Technology KPI's Correlated by VizualKPI• End User experience by application• Real-time suspect traffic (packets) by department
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
How Does VizualKPI Rationalize KPI's?
• VizualKPI's approach to correlating business to technology1. Identify Business Financial, ,Sales, Marketing, Shipping,
and other business services2. Identify technology and KPI's that support those
services3. Poll and trend for 12-24 hours4. Group technologies, threshold, apply group KPI's by
business service to consolidated dashboard5. Data Changes but Formulas and relationships stay the
same over time unless business goals change
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
Data Sources for KPI Collection• Technology KPI's
• End User Response Times• Website or Application Analytics• Network device and interface• Server resources and network cards• Database host resources• Disk / Host storage resources• Real-time network traffic security from deep packet
inspection• Real-time end user experience by application
• Business KPI's• Any fixed value, spreadsheet, SQL database, Google
Analytics, Salesforce.com, and many more. Fixed value can be deployed with little interaction from business-centric staff
VizualKPI
VizualKPI Your Key Performance Indicators, Our Expert Consultants
How VizualKPI formulas Interact, and Stay Relevant
VizualKPI
-The KPI data changes over time, but the relationship stays
relevant and proportional
-Decision maker can see when technology no longer supports
business
-Circadian Rhythms
VizualKPI Your Key Performance Indicators, Our Expert Consultants
Business and Technology Alignment With Network Security Awareness
VizualKPI
Your Business Goals Current run
rates, Revenue Projections, and
more!
Technology KPI's from SolarWinds
Overall KPI Correlation