vita john a. williams, ph.d. dean veta professor of ...john a. williams page 4 aacsb activities...

VITA

John A. Williams, Ph.D.

Dean

Veta Professor of Strategy

College of Business Administration

The University of New Orleans

EDUCATION

Doctor of Philosophy

The Pennsylvania State University

College of Health and Human Development

Major in Human Resources with a Minor in Industrial Organizational Psychology

Dissertation: Attributes Associated With Success As Perceived By Managers in Three

Levels of Multi-Department Management in Acute Care Hospitals

Master of Science



Bachelor of Science



PROMOTIONS IN RANK

Promoted to Full Professor with Tenure in June 2005

Promoted to Associate Professor with Tenure in June 2002

PROFESSIONAL EXPERIENCE IN ACADEMIA

University of New Orleans (July 2005 to present)

Dean of the College of Business Administration. In August 2010, appointed as interim

dean and then appointed as dean following a national search. Had previously served as

Director of the Kabacoff School in the College of Business Administration. Responsible

for overseeing the AACSB accredited College that includes undergraduate programs in

the Department of Accounting (a Program of Distinction at the University holding its own

AACSB accreditation in addition to the College of Business AACSB accreditation and

resulting in placement in the top 2 percent of all programs internationally), Department of

Economics & Finance, Department of Management & Marketing (also includes the

undergraduate Health Care Management program), and the Lester E. Kabacoff School of

Hotel, Restaurant and Tourism Administration (a Program of Distinction at the

VITA

JOHN A. WILLIAMS

University) . Graduate programs include the MBA (the largest graduate program at the

University), Master of Science in Healthcare, MS in Accounting and Taxation, MS in

Hospitality and Tourism Management, and the Ph.D. degree program in Financial

Economics. Executive Education Programs include an Executive Master of Business

Administration Program and the Executive Master of Health Care Management Program.

In addition to those academic areas, also oversee the AT&T Entrepreneurship Center, the

Center for Economic Development, the Institute of Real Estate Research. Serve as

Director of the Division of Business & Economic Research, and the Hospitality Research

Center (a renowned Louisiana Board of Regents Center).

Kansas State University (June 2002-June 2005)

Served as Department Head and Associate Professor of Hotel, Restaurant, Institution

Management & Dietetics at Kansas State University. Programs overseen included a

Bachelor of Science, Master of Science, a Ph.D. in Hotel, Restaurant & Institutional

Management, Bachelor of Science Didactic Program in Dietetics and Bachelor of Science

Coordinated Program in Dietetics.

Also served as Chair of the Graduate Curriculum; Person-in-Charge of the Grace M.

Shugart Lecture Series; and member of the Kansas State University Leadership

Committee, a group comprised of twelve leaders representing the university and

community. The Leadership Committee initiated progressive programs to advance the

university and community.

Virginia Polytechnic Institute and State University (August 1998-May 2002)

Coordinator (Person-in-Charge) of the Undergraduate Program and Assistant Professor in

Hospitality and Tourism Management at Virginia Tech. Spring semester 2000-Spring

semester 2002.

Member of the Executive Committee in the Department of HTM, comprised of the

Coordinators of the Undergraduate Program, Graduate Program, and the Northern

Virginia Campus Graduate Program. Spring semester 2000-Spring semester 2002.

Member of the faculty at Virginia Tech. Fall semester 1998-Spring semester 2002.


Instructor at Pennsylvania State University. Fall semester 1995-Spring semester 1998.

Special Attache’ to the Penn State Walter Conti Endowment (1993-1998). Planned,

organized, and coordinated the Conti Distinguished Speaker Series. Worked directly with

Development to enhance relationships with companies affiliated with Conti speakers.

VITA

JOHN A. WILLIAMS

BOARD MEMBERSHIP AND LEADERSHIP ON BOARDS

President of the Southwestern Business Dean’s Association (SWBDA). June 2016 to

June 2017.

President-elect of the Southwestern Business Dean’s Association (SWBDA). June 2015

to present.

Executive Board member of the Southwestern Business Dean’s Association (SWBDA).

June 2013 to June 2015.

Board member for the Greater New Orleans Hotel & Lodging Association (GNOHLA)

Education Board. November 2009 to present.

Advisory Board member for Nunez Community College. November 2014 to November

2016.

Advisory Board member for the FSTEC conference 2014.

Governance Board member for the Benjamin Franklin High School in New Orleans.

December 2011 to January 2014.

Advisory Board member for the Hahnville and Destrehan High Schools. December 2011

to December 2014.

Member of the Board of Louisiana Technology Commission Education Subcommittee.

November 2011 to 2013.

Board member for the Warren Easton High School Hospitality & Tourism in New

Orleans. January 2010 to January 2015.

Advisory Board member of the Hospitality and Tourism Board for the St. Charles Parish

Public Schools. November 2007 to November 2014.

Board member on the Strategic Planning Board for the Prairie Band Potawatomi Indian

Nation. In addition, provided consultation, advice, and training for facilities, food &

beverage and services within the State of Kansas. March 2004 to June 2005.

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JOHN A. WILLIAMS

AACSB ACTIVITIES

Member of the AACSB Accreditation Team for the review process of the University of

Texas at El Paso, TX 2020-2021.

AACSB Europe, Middle East, and African Annual Conference, Paris, France, October,

2018.

AACSB International Conference and Annual Meeting (ICAM), Honolulu, HI. April,

2018.

Member of the AACSB Accreditation Team for the review process of Valdosta State

University 2015-2017.

AACSB International Conference and Annual Meeting (ICAM), New Orleans, LA,

February 2017.

AACSB Continuous Improvement Review Seminar, Madrid, Spain, October 2017.

Member of the AACSB Accreditation Team for the review process of Wayne State

University, 2013-2015.

Southwestern Business Dean’s Conference, Santa Fe, NM, June 2015

Southwestern Business Dean’s Conference, Santa Fe, NM, June 2014.

Member of the AACSB Accreditation Team for the review process of the University of

New Hampshire, 2012-2013.

AACSB Assessment Conference: Quality Through Effective Curricula Management.

New Orleans, March 2014.

Southwestern Business Dean’s Conference, Santa Fe, NM, June 2013.

AACSB International Conference and Annual Meeting (ICAM), Chicago, IL, April 2013.

Met with other members of the Accreditation Team for the review process of the

University of New Hampshire.

Southern Business Administration Association (SBAA) Conference, New Orleans, LA,

November 2012.

Southwest Business Dean’s Conference, Santa Fe, NM, July 2012.

AACSB Dean’s Conference, San Diego, CA, April 2012.

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JOHN A. WILLIAMS

Southwest Business Dean’s Association Conference, Santa Fe, NM, June 2011.

AACSB International Conference and Annual Meeting (ICAM), San Diego, CA, April

2012.

Southwest Business Dean’s Association Conference, Santa Fe, NM, June 2011.

AACSB International Conference and Annual Meeting (ICAM), New York, NY, April

2011.

AACSB Maintenance Seminar, Tampa, Florida, November 2009.

RESEARCH GRANTS FUNDED

Principal Investigator for “Measure Tourism Spending in Louisiana Parishes,” Hospitality

Research Center, August 15, 2019 – June 30, 2020. Funded by the Louisiana

Department of Culture, Recreation and Tourism ($34,937).


Research Center, July 1, 2018 – June 30, 2019. Funded by the Louisiana Department of

Culture, Recreation and Tourism ($29,890).


Research Center, January 15, 2018 – June 30, 2018. Funded by the Louisiana



Research Center, December 16, 2016 – June 15, 2017. Funded by the Louisiana


Principal Investigator for “Comprehensive Study of New Orleans Visitors”, Hospitality

Research Center, September 15, 2016 - September 14, 2017. Funded by the New Orleans

Metropolitan Convention and Visitors Bureau and the New Orleans Tourism Marketing

Corporation ($178,800).

Principal Investigator for “Measure and Forecast Tourism in Louisiana” Hospitality

Research Center, September 30, 2016 – August 29, 2017. Funded by the Louisiana






VITA

JOHN A. WILLIAMS

Principal Investigator for “Measure and Forecast Tourism in Louisiana” Hospitality

Research Center, August 31, 2015 – June 30, 2016. Funded by the Louisiana Department

of Culture, Recreation and Tourism ($62,970).





Principal Investigator for “Louisiana International Visitor Profile.” Hospitality Research

Center, October 25, 2013-April 30, 2015. Funded by the Louisiana Department of

Culture, Recreation and Tourism ($62,459).





Principal Investigator for “Forecast the Recovery of Tourism in Louisiana.” Hospitality

Research Center, October 29, 2013-June 30, 2014. Funded by the Louisiana Department

of Culture, Recreation and Tourism ($58,955).

Co-Principal Investigator for “Comprehensive Study of New Orleans Visitors” (with J.

Speyrer), Hospitality Research Center, September 15, 2012 - September 14, 2013.

Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New

Orleans Tourism Marketing Corporation ($175,000).

Co-Principal Investigator for “Louisiana Tourism Forecast” for the Louisiana Department

of Culture, Recreation and Tourism (with J. Speyrer), Hospitality Research Center,

December 2011-June 2012. Funded by the Department of Culture, Recreation and

Tourism of the State of Louisiana ($49,129).


Speyrer), Hospitality Research Center, September 15, 2011 - September 14, 2012.

Funded by the New Orleans Metropolitan Convention and Visitors Bureau and the New


Co-Principal Investigator for “Louisiana Tourism Forecast” for the Louisiana Department

of Culture, Recreation and Tourism (with J. Speyrer), Hospitality Research Center,

December 2010-June 2011. Funded by the Department of Culture, Recreation and

Tourism of the State of Louisiana ($109,508).

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JOHN A. WILLIAMS


Speyrer), Hospitality Research Center, September 14, 2010-September 15, 2011. Funded

by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans

Tourism Marketing Corporation ($175,000).



by the New Orleans Metropolitan Convention & Visitors Bureau and the New Orleans




by the New Orleans Metropolitan Convention and Visitors Bureau and the New Orleans


Co-Principal Investigator for “Louisiana Tourism Satellite Account and Tourism

Forecast”, (with J. Speyrer), March 3, 2008-April 30, 2009. Funded by the Louisiana



Speyrer) Hospitality Research Center, September 14, 2007-September 15, 2008.

Funded by the New Orleans Metropolitan Convention and Visitor’s Bureau and the New


2007 Co-Principal Investigator for research grant “Comprehensive Study of the New

Orleans Visitor.” Hospitality Research Center. Funded by the New Orleans Metropolitan

Convention and Visitor’s Bureau ($103,500).

2006-2007 Principal Investigator for subgrant with the Louisiana Job Corps and the

Louisiana State University on a training grant “Hospitality Professionals in Hotels

Program.” Funded by the Department of Labor ($38,517).

Co-Principal Investigator, “Comprehensive Study of New Orleans Visitors,” (with J.

Speyrer). Funded by the New Orleans Metropolitan Convention and Visitors Bureau and

the New Orleans Tourism Marketing Corporation, September 15, 2006 – September 14,

2007 ($143,000).

Co-Principal Investigator, “Louisiana Tourism Satellite Account and Tourism Forecast,”

(with J. Speyrer). Funded by the Louisiana Culture, Recreation and Tourism, October 16,

2006-November 15, 2007 ($164,876).

2005-2006 Co-Principal Investigator for research grant “Study of the Impact of the

Louisiana Department of Culture, Recreation and Tourism on Louisiana’s Economy and

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JOHN A. WILLIAMS

Quality of Life for Louisiana Citizens.” Hospitality Research Center. Funded by the

Louisiana Office of Culture, Recreation and Tourism ($498,890).

2005-2006 Co-Principal Investigator for research grant “Study of the New Orleans Visitor

Market.” Funded by the New Orleans Metropolitan Convention and Visitors Bureau

($49,987).

2005-2006 Co-Principal Investigator for research grant “Study of New Orleans Visitor

Market.” Funded by the New Orleans Tourism and Marketing Corporation ($25,000).

2001-2003 Principal Investigator for research grant “Current and Potential Visitor

Market Research: Mountain Lake Resort”. Williams, J.A., Uysal, M., McCleary, K.,

Feiertage, H. Funded by the Mary Moody Northen Endowment ($61,376).

2000 Principal Investigator for research grant to act as “Asset Management Group to

represent The Mary Moody Northen Endowment Board in facilitating the implementation

of its strategic plan for the Mountain Lake Resort.” Williams, J.A., McCleary, K.,

Mihalik, B., Murrmann, S., Uysal, M. Funded by the Mary Moody Northen Endowment

($10,971).

2000 Co-Principal Investigator for ASPIRES grant to create a strategic alliance between

firms in the hospitality industry and a consortium of universities with Virginia Tech as

the lead institution titled: Hospitality Industry Training Systems (HITS). McCleary, K.,

Williams, J.A., Drapeau, D., DePasquale, P.J. Lee, J.A. ($32,000).

2000-2001 Principal Investigator for UOIP/CEUT Internationalizing the Curriculum Mini

Grant at Virginia Tech ($1,000).

1997-1998 Principal Researcher for research focusing on multi-department managers

within acute care hospitals. ARAMARK funded the research ($500). Marriott funded

the research also ($250).

1996 Research Grant awarded to produce training materials for an Orientation Program to

the Healthcare Industry. ARAMARK Corporation funded the research grant ($3,300).

1995-1996 Research Associate for research project titled: Develop 10 Recipes that Meet

the U.S. Dietary Guidelines for School Foodservice Management Operations. The Sugar

Association funded the research grant ($20,000).

RESEARCH PUBLICATIONS

Green, Y., & Williams, J.A. (2016). An investigation of restaurant week as an effective

marketing strategy, Advances in Hospitality and Leisure. Vol. 12, 83-97.

VITA

JOHN A. WILLIAMS

Green, Y., & Williams, J.A., and Williams, K. (2012). Examining the affects of the gulf

coast oil spill on the state of Louisiana’s restaurant industry, Advances in Hospitality and

Leisure. Vol. 8, 149-166.

Murphy, K. & Williams, J.A. (2010). Human resource management high performance

work practices and contextual setting, does industry matter? A comparison of the U.S.

restaurant sector to the manufacturing industry, Journal of Foodservice Business

Research, 13(4), 283-303.

Cetron, M.J., DeMicco, F.J., Nelson, R.R., Reuther, W.L., and Williams, J.A. (2006).

Convention Centers as Staging Grounds for Disaster Recovery: Lessons Learned from

9/11 and Katrina, Journal of Convention & Event Tourism, 8(4), 129-139.

Murphy, K. & Williams, J.A. (2005). The Impact of Compensation on the Turnover

Intentions of Outback Steakhouse Managers, Journal of Foodservice Business Research,

Vol. 7, No. 1, 63-80.

Williams, J.A. (2004). An In-depth Comparative Review of Burnout, Plateau, and

Derailment: Concepts that Threaten the Success of Hospitality Managers, Advances in

Hospitality & Leisure, Vol. 1, 59-70.

Williams, J.A. & Uysal, M. (2004). Current Issues and Development in Hospitality and

Tourism Satisfaction, Journal of Quality Assurance in Hospitality and Tourism, Vol. 4,

No. 3/4, 1-6.

Williams, J.A. & Clemenz, C. (2003). Current Perceptions of Students Following the

September 11, 2001 Terrorist Attacks, Journal of Hospitality and Tourism Education,

Vol. 15, No. 2, 16-23.

Williams, J.A. & DeMicco, F.J. (2003). Managed Services Developmental Areas Within

Acute Care Hospitals, Journal of Management Development, Vol. 22, Issue 5, 443-454.

Uysal, M., Williams, J.A., & Yoon, Y. (2003). The Role of Expressive and Instrumental

Factors in Measuring Visitor Satisfaction., Tourism Analysis, Vol.8, No. 2, 117-221.

Williams, J.A. & DeMicco, F.J. (March, 2002). Developmental Training Areas for

Upskilling. Journal of the American Dietetic Association, 345.

Williams, J.A., DeMicco, F.J., & Shafer, E.L. (2001). Derailment: An Impending

Dilemma for Management as They Assume Expanded Roles, Florida International

University Journal, Vol. 19, No. 2, 60-72.

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JOHN A. WILLIAMS

Williams, J.A. (2001). A Current Perspective of the Growing Emphasis on the Mature

Market in the Healthcare Segment by Managed Service Companies, Journal of

Hospitality & Leisure Marketing, Vol. 8, No. 1-2, 78-91.

Williams, J.A. & Chen, J. (Spring/Summer, 2000). Service-Learning: A Comparison of

Student Perspectives Preceding and Following the Service Experience, Praxis: The

Journal of Applied Hospitality Management, Vol. 3, No. 1, 58-65.

DeMicco, F.J., Cetron, M. & Williams, J.A. (2000). The Impact of Trends on School

Foodservices, The Journal of Child Nutrition and Management, Vol. 24, No. 1, 3-7.

Williams, J.A. & DeMicco, F.J. (2000). Profiling for the High Performance Workplace:

A Case Study Example, The Journal of Quality Assurance in Tourism & Hospitality, Vol.

1, No. 2, 77-88.

Williams, J.A., DeMicco, F.J., & Shafer, E.L. (2000). Attributes Associated with

Success as Perceived by Three Levels of Multi-Department Management in Acute Care

Hospitals, Journal of Hospitality and Tourism Research, Vol. 24, No.1, 52-64. Best

Paper for 1999 CHRIE Conference.

DeMicco, F.J. & Williams, J.A. (1999). The Strategic Power of Partnerships for

University Hospitality and Tourism Management Programs, Journal of Hospitality &

Tourism Education, Vol. 11, No. 2/3, 75-78.

DeMicco, F.J. and Williams, J.A. (March 1999). Down-Board Thinking: What Are Our

Next Moves?, Journal of the American Dietetic Association, 285-286.

Williams, J.A. (October/November 1999). The Challenge of Multi-Department

Management: A Vital Step in Addressing Career Plateau, The Bottomline: The Journal

of Hospitality Financial and Technology Professionals, 16-24.

DeMicco, F.J. & Williams, J.A. (1999). Needs Assessment for a Conference Focusing on

the Mature Traveler, Journal of Hospitality & Tourism Education, Vol. 11, No. 2/3,

85-91.

Williams, J.A. & DeMicco, F.J. (1998). Cover Story. Multi-Department Management’s

Ever-Increasing Role for Future Hospitality Operations, Journal of Hospitality and

Tourism Education, Vol. 10, No. 1, 13-17.

Williams, J.A., DeMicco, F.J., & Kotschevar, L. (1997). The Challenges That Face

Restaurants in Attracting and Meeting the Needs of Older Customers, Journal of

Restaurant and Foodservice Marketing, Vol. 2, No. 4, 49-64.

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JOHN A. WILLIAMS

Williams, J.A. & DeMicco, F.J. (1997). Better Awareness of Institutional/Contract

Management Through Education Creates New Career Focus. Hospitality and Tourism

Educator, Vol. 9, No. 1, 66.

DeMicco, F.J., Williams, J.A., Oh, H., Maurice, W.D., McElwain, P., & Boss, D. (1997).

In Search of School Food Service Leaders: A Look Towards the Next Millennium,

School Food Service Research Review, Issue No. 1, 2-4.

Anderson, K.E., DeMicco, F.J. & Williams, J.A. (1996). A Comparison of Brand Name

Commercial Ration Systems Under Military Field Conditions, Journal of Nutrition in

Recipe and Menu Development, Vol. 2, No. 2, 3-30.

DeMicco, F.J. & Williams, J.A. (1996). A Current Perspective of Institutional

Foodservice Management: The Once Lost “I” in HR&IM, Hospitality and Tourism

Educator, Vol. 8, No. 1, 15-18.

Cetron, M., DeMicco, F.J., & Williams, J.A. (January, February 1996). Restaurant

Renaissance: Present and Future Trends in Foodservice Management, The Futurist, 8-1.

Williams, J.A., DeMicco, F.J., DaSilva, A.M., & Vannucci, C. (1995). Cost Control and

Analysis of Turnover in the Hospitality Industry: A Case Study Approach, Hospitality

and Tourism Educator, Vol. 7, No. 2, 21-24.

Williams, J.A., DeMicco, F.J., Moreo, P., & Keiser, J. (Spring 1995). The Paradigm

Shift from Domination/Control to Partnership; Hospitality Human Resource

Management’s Changing Role in Total Quality Management, Journal of College and

University Food Service, Vol. 2, No.2, 51-61.

Chaney, K., DeMicco, F.J., Chaar, S., Williams, J.A., & Oh, H. (Spring 1995). The

Impact of the Perception of Crime on Tourism by the Mature Market. The Penn State

McNair Journal.

Williams, J.A., & DeMicco, F.J. (1994). Computer Applications. School Food Service

Research Review, 18(2), 121-122.

DeMicco, F.J., Palakurthi, R.R., Sammons, G., Williams, J.A. (1994). Needs Assessment

and Analysis to Determine the Nutrition Education and Food Service Management

Training Needs of School Food Service Professionals, School Food Service Research

Review, 18(2), 80-88. Winner of the Kathleen Stitt Best Paper Award.

Williams, J.A., & DeMicco, F.J. (1994). Computer Applications. School Food Service

Research Review, 18(1), 45-46.

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JOHN A. WILLIAMS

OTHER RELATED PUBLICATIONS

Lubetkin, M.E., Williams, J.A., Upneja, A., Silfies, P. (1999). Instructor’s Manual for

Contemporary Management Theory: Controlling and Analyzing Costs in Foodservice

Operations, 4th ed; Keiser, DeMicco, & Grimes, NY: Prentice Hall.

Pennsylvania Travel Council Travel & Tourism Handbook (1996). Research contributor

to publication.

Keiser, J., DeMicco, F.J., Williams, J.A. (1994). Instructor’s Manual for Controlling and

Analyzing Costs in Foodservice Operations, 3rd Edition, MacMillan Publishing

Company, NY.

Palakurthi, R.R., Williams, J.A., and DeMicco, F.J., Service Performance Quality Gap in

Restaurants, Penn State Working Paper Series 97-55, December 1997.

Friedman, E.A., Bartlett, A.L., Williams, J.A., and DeMicco, F.J.., Evaluation of the

Bottom Line Management Technique in a Medium Size, Full-Service Hotel. Penn State

Working Paper 96-36, May 1996.

BOOKS

Williams, J.A. & Uysal, M. (2003). Current Issues and Development in Hospitality and

Tourism Satisfaction, Hayworth Press.

BOOK CHAPTERS

Cetron, M.J., DeMicco, F.J., Nelson, R.R., Reuther, W.L., and Williams, J.A. (2008).

Convention Centers as Staging Grounds for Disaster Recovery: Lessons Learned from

9/11 and Katrina, Developing a Successful Infrastructure for Convention & Event

Tourism, Hayworth Press, Incorporated.

Uysal, M. & Williams, J.A. (2003). The role of expressive and instrumental factors in

measuring visitor satisfaction. Consumer Psychology of Tourism, Hospitality and Leisure

Volume 3, Chapter 19, CABI Publishing.

PAPERS IN REFEREED INTERNATIONAL AND NATIONAL

CONFERENCE PROCEEDINGS

Bordelon, B.M. & Williams, J.A. 2019). Sustainable Tourism: New Opportunities for

New Orleans. SETTRA. Daytona Beach, FL.

Green, Y. & Williams, J.A. (2010). A comprehensive study to assess the current status of

a state’s restaurants and provide vital statistics for future planning success. Annual

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JOHN A. WILLIAMS

International Society of Travel and Tourism Educators (ISTTE) Conference Education

across the Waters: Expanding the Boundaries of Tourism and Hospitality on board

Carnival Cruise Line’s Paradise, San Diego, California.

Green, Y. & Williams, J. (2010). An examination of operating costs within a state’s

restaurant industry. Harrah Hospitality Research Summit, Las Vegas, Nevada.

Williams, K., Williams, J.A. & Chacko, H.E. (2010). An examination of the New

Orleans hospitality industry pre- and post-Katrina. The International Council on Hotel,

Restaurant, and Institutional Education (CHRIE) conference in San Juan, Puerto Rico.

Williams, K., Williams, J., & Chacko, H. (July 2009). Factors that have a major impact

on business success of the lodging industry in an economic downturn. Poster

presentation at the Council on Hotel, Restaurant, and Institutional Education (CHRIE)

conference in San Francisco, California.

Williams, K. H., Chacko, H. E. & Williams, J.A. (2008). A current perspective on the

recovery of hospitality and tourism in New Orleans, European Council on Hotel,

Restaurant, and Institutional Education (EuroCHRIE) Conference, Dubai, United Arab

Emirates.

Uysal, M., Williams, J.A. & Mihalik, B. (2004). Segmentation based on rural destination

attributes, EIRASS Conference in Prague, Czech Republic.

Uysal, M. & Williams, J.A. (January 2003). The role of expressive and instrumental

factors in measuring visitor satisfaction. Third Symposium on CPTHL, LaTrobe

University, Melbourne, Australia.

Williams, J.A. (2001). A current perspective of the growing emphasis on the mature

market in the healthcare segment by managed service companies. Council on Hotel,

Restaurant, and Insitutional Education (CHRIE) Annual Conference, July 2001, Toronto,

Canada.

Williams, J.A. & DeMicco, F.J. (2001). Training needs for career development as

perceived by multi-department managers of managed services in acute care hospitals.

CHRIE Annual Conference, July 2001, Toronto, Canada.

Chu, K. & Williams, J.A. (2001). Taiwanese Hospitality Students Perceptions of Work

Values. Joint Conference in Hospitality and Tourism, January 2001, Hong Kong.

Williams, J.A. & DeMicco F.J. (2000). Derailment: An impending dilemma for

managers as they assume expanded roles in hospitality. CHRIE Annual Conference, July

2000, New Orleans, LA.

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JOHN A. WILLIAMS

Williams, J.A., & DeMicco, F.J. (1999). Attributes for success as perceived by three

levels of multi-department management within acute care hospitals. CHRIE Annual

Conference, August 1999, Albuquerque, NM. Best Paper Award.

Roh, Y. & Williams, J.A. (1995). Unsolved Questions on Hospitality Real Estate

Valuation Techniques. CHRIE Annual Conference, August 1995, Nashville,TN.

EDITORSHIP

2002-2003 Co-Editor for Special Issues of the Journal of Quality Assurance.

PROPOSAL REVIEWER

2016 to present. Reviewer for University of New Orleans Office of Research and

Sponsored Programs (ORSP) grant proposals.

2008-2012 Reviewer for National Science Foundation Proposals.

1995-1996 Reviewer for Associated Milk Producers, Incorporated’s (AMP) newest

training program for school foodservice operators.

EDITORIAL REVIEW BOARDS

Editorial Board for Tourism Analysis. 2006 to present.

Editorial Board for the European Journal of Tourism Research. 2006 to present.

Editorial Board for Advances in Hospitality and Leisure. 2005 to present.

REVIEWER FOR CONFERENCE SUBMITTED PAPERS

Reviewer for 2013 CHRIE submitted papers for Human Resources.

Reviewer for papers in Human Resources for the 2013 Graduate Research Conference.

Reviewer for 2012 CHRIE submitted papers for Human Resources.



Track Chair for Tourism papers for the Graduate Research Conference for 2009 and

2010.

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JOHN A. WILLIAMS

Reviewer for 2010 CHRIE submitted papers.

Reviewer for 2009 CHRIE submitted papers.

Reviewer for January 2009 Graduate Conference papers in Lodging.

Reviewer for January 2009 Graduate Conference papers in Human Resources.

2008 Paper reviewer for CHRIE 2008 paper submissions.

Reviewer for 2008 Graduate Conference.


Reviewer for 2007 Graduate Conference.

2006 Paper reviewer for paper submissions for the Graduate Conference held in Houston,

TX.


Reviewer for Texas Chapter of CHRIE paper submissions. 2004-2005.

Reviewer for KOMA Chapter of CHRIE paper submissions. 2004-2005.

2005 Reviewer for CHRIE papers submitted for the CHRIE Annual Conference held in

Las Vegas, NV.


Philadelphia, PA.


Indian Wells, CA.

2002 Reviewer for CHRIE papers submitted papers for the CHRIE Annual Conference

held in Orlando, FL.

2001 Reviewer for Human Resource papers at the Joint Conference in Hospitality and

Tourism held in Hong Kong, January 12-14.

2001 Reviewer for CHRIE papers submitted papers for the CHRIE 2001 Annual

Conference held in Toronto, Canada.

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JOHN A. WILLIAMS

Reviewer for CHRIE submitted papers focusing in Human Resources for the CHRIE

2000 Conference in New Orleans.

1995 Reviewer for CHRIE-submitted Foodservice Papers.

INTERNATIONAL ACTIVITIES

Completed and signed Memorandums of Understanding (MOU) with Hebei University o

China in October 2019. The MOU included three programs from the College of Business

comprised of the MBA, Master of Science in Finance, and Master of Science in Health

Care Management. I also included in MOU the Master of Science in Computer Science

from our College of Science and the Master of Public Administration from the College of

Liberal Arts and Education.

Initiated and achieved a sister city agreement between Putian, China, and the city of New

Orleans. Both mayors signed the agreement effective May, 2019. The agreement seeks

collaboration on healcare, port activity, and culture.

Facilitator for the session “Opportunities Abound: Navigating Investment Opportunities

Through the One Belt One Road Initiative” at the Louisiana Trade Week on November 5,

2018. Panel members included Saadia Sultan, Sultan Global Group and the Houston lead

for Asian Americans in Energy, Environment and Commerce, Rashanda Johnson,

Business Development for Overseas Private Investment Corporation (OPIC) in

Washington, D.C. and Stanley Su, Boad Member of the Asian Chamber of Commerce of

Louisiana.

Organized and led a Leadership Summit in Chengde, China. The international leadership

group included with Chengde city officials and representatives from the new Bio-

Innovation Medical Corridor in New Orleans and representatives from the Innovation

Corridor in Chengde. I also invited and achieved attendance of the CEO of the National

Coalition on Healthcare from Washington, D.C. June 2018. He presented at several of

the meetings.

In charge of the oversight of the research leading to the dissertation of Jiang Chou,

doctoral student from Hebei University. Fall 2017 and spring 2018 semesters.

Host for 10 faculty from Putian University, China, visiting the College of Business

Administration at the University of New Orleans for fall 2017 semester.

Completed and signed Memorandums of Understanding (MOU) with Tianshi Tianjin

University, Putian University and Heibei University. The MOU’s focus on joint transfer

programs at the 3 universities. Visited Tiangin, Beijing, Putian, and Shanghai, China.

Met with the leaders of the Tianshi Tianjin University, Hebei University, and Putian

University to sign agreements. September, 2015.

VITA

JOHN A. WILLIAMS

Host for 6 faculty member from Putian University, China, visiting the College of

Business Administration at the University of New Orleans for spring 2015 semester.

Visit to Beijing and Tianjin, China. Working with Chairman Jinyuan Li to create new

private university, Tianjin Tiens College. Also met with the Heibei University on

continuing partnership. January 2015.

Host for 8 faculty members from Putian University, China, to visit the College of

Business Administration at the University of New Orleans for spring 2014 semester. The

visit is a continuation of the collaborative efforts of both universities.

Meeting with the President of Putian University, China, on 3-plus-1 program with the

University of New Orleans. July 2014.

Meeting with representatives from Hebei University, China, discussing collaboration

between our universities. February 2013.

Meeting with representatives with representatives from Lyon II of France to discuss

research initiatives and faculty exchanges. January 2013.

Served as Louisiana Delegate to the World Cultural Economic Forum initiated by the

Lieutenant Governor and the Department of Culture, Recreation and Tourism of

Louisiana. Engaged in one-on-one meetings with International Delegates that included

the Counselor of Education, Culture, and Science from The Netherlands Embassy, the

Honorary Cunsul of the Republic of Kazakhstan, the Ambassador Extraordinary and

Plenipotentiury of Suriname, and the Consulate General of the Republic of Korea.

October 29-30, 2009.

Fall 2007-Spring 2008. Initiated paperwork and successfully procured H2B Visa workers

from China to work in the hotels in the Greater New Orleans area. Worked directly with

hotels in placement and training of the workforce.

Fall 2003-Spring 2005. Served on the College of Human Ecology International

Committee at Kansas State University to enhance International alliances and create

working partnerships for student/student and faculty/faculty exchanges.

As Department Head of Hotel, Restaurant, Institution Management & Dietetics (HRIMD)

at Kansas State University, established Memorandum of Understanding (MOU) between

Hong Kong Polytechnic University and Kansas State University. The MOU facilitates

student/student and faculty/faculty exchanges. Spring 2004.

As Department Head of Hotel, Restaurant, Institution Management & Dietetics (HRIMD)

at Kansas State University, established Memorandum of Understanding (MOU) between

VITA

JOHN A. WILLIAMS

Kyung Hee University, Seoul, Korea, and Kansas State University. The MOU facilitates

student/student and faculty/faculty exchanges. Spring 2004.

Invited as the International Speaker chosen as the United States representative for the

grand opening ceremony of the new main building for the Hospitality and Tourism

program at Kyung Hee University in Seoul, Korea, February, 2003. Invited with all

expenses paid.

Chair for Human Resources at the Joint Conference in Hospitality and Tourism held in

Hong Kong, January 12-14, 2001.

THESES DIRECTED

5 Master’s Theses Committee memberships

16 Ph.D. Theses Committee memberships

OUTSIDE REVIEWER FOR PROMOTION & TENURE

Four reviews for full professor.

Six reviews for associate professor.

UNDERGRADUATE COURSES TAUGHT

Introduction to Service

Colloquium

Organizational Behavior

Managed Services

Club Management

Human Resource Management

Restaurant Management Cost Analysis

Law in the Hospitality Industry

GRADUATE COURSES TAUGHT

Change Management in Hotel, Restaurant and Tourism Administration

Human Resource Management in the Hospitality Industry

Leadership in the Hospitality Industry

Graduate Seminar

The Concept of Service in the Hospitality Service Industry

Administration of Foodservice and Hospitality Organizations

Survey of Hospitality and Tourism

VITA

JOHN A. WILLIAMS

GRADUATE RESEARCH COURSES (APPOINTMENT) OVERSEEN

MS Research

Ph.D. Research/Dissertation/Proposal

TEACHING AWARDS

Spring 2000. Dean of Students Recognition Award at Virginia Tech Recognition Award

for a faculty member exemplifying outstanding work with students with disabilities in the

classroom.

AWARDS AND RECOGNITION

Appointed as Honorary Director of the Research Center for the Managerial Personnel of

Medical Health Industry at Putian University in Putian, China. May 2018.

Appointed as Honorary Director of the National Engineering Research Center for

Technological Innovation Method and Tool at China’s Hebei University of Technology.

June 2017.

Awarded the Veta Professor of Strategy in April 2013 by the University of New Orleans.

The award recognizes an individual who has been highly involved in community strategy.

Awarded the 2009 Emerging Professional Award from the College of Health and Human

Development (HHD) at the Pennsylvania State University. The award recognizes an

individual who has demonstrated professional excellence and exemplary voluntary

community involvement and service.

Awarded the 2004 Pennsylvania State University Hotel and Restaurant Society (PSHRS)

Emerging Professional Award. The award recognizes special individuals who have

achieved exceptional career growth, outstanding professional excellence and

demonstrated exemplary community service within ten years of graduating from Penn

State.

Best Paper Award in the area of Human Resource Research for the 1999 CHRIE

Conference held in Alburquerque, NM for the following publication: Williams, J.A.,

DeMicco, F.J., & Shafer, E.L. (2000). Attributes associated with success as perceived by

managers in three levels of multi-department management in acute care hospitals, Journal

of Hospitality & Tourism Research, Vol. 24, No. 1, 52-64.

Winner of the Kathleen Stitt Best Paper Award for the following publication: DeMicco,

F.J., Palakurthi, R.R., Sammons, G., & Williams, J.A. (1994). Needs assessment and

analysis to determine the nutrition education and food service management training needs

of school food service professionals, School Food Service Research Review, Vol. 18,

No.2, 80-88.

VITA

JOHN A. WILLIAMS

Awarded the Travel Industry of America Award. The award included an invited

presentation at the TIA Annual Meeting focusing on the White House Conference on

Tourism and participation in all activities (1995).

Awarded the 1994-1995 Edward L. and Dessa B. Keller Memorial Award for

achievement and demonstrated service to Continuing and Distance Education at Penn

State University.

Awarded the 1994 Marriott Diversity Award at Penn State University.

HONOR SOCIETY MEMBERSHIP

Phi Kappa Phi Honor Society. Initiated February 26, 1995.

Kappa Omicron Nu Honor Society. Initiated February 27, 1994.

INVITED PRESENTATIONS

Featured speaker for the New Orleans Regional Council of Business Economics

(NORCBE) meeting May 2019. Presented on the greater New Orleans economy.



Featured speaker for the New Orleans Rotary Club. Presented on the current state of

hospitality and tourism for New Orleans and provided projections for future growth.

November 8, 2017.

Speaker for the Board of the World War II Museum. Presented on the economic outlook

for New Orleans. January 2017.



Featured speaker at the Southeastern Women’s Tourism Association June 2016 on the

state of tourism economy.



Speaker for the New Orleans Tourism and Marketing Corporation Board Retreat and

Planning Committee. Spoke to New Orleans city administrators, city councilmembers,

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JOHN A. WILLIAMS

leaders of associations, and business leaders on the state of tourism in New Orleans.

March 2015.



Speaker for the June 2014, University of New Orleans 2014 Economic Outlook & Real

Estate Forecast Seminar.

Featured speaker for SKAL International meeting, November 18, 2013.

Speaker for the March 2013, University of New Orleans 2013 Economic Outlook & Real

Estate Forecast Seminar.


(NORCBE) meeting March 2014. Spoke on the economy of New Orleans.

Speaker at the Mayor’s press conference in February 2013, announcing the results of the

New Orleans Visitor Profile for 2012.

Speaker at the Southeastern Women’s Tourism Association January 2013 on the state of

tourism economy.

Speaker at the New Orleans Tourism and Marketing Corporation Board Retreat and

Planning Committee. Spoke to New Orleans city administrators, city councilmembers,

leaders of associations, and business leaders on the state of New Orleans Travel. The

meeting focused on the achievement of benchmarks for 2018. October 2012.

Speaker to the Metairie Rotary Club on the economy of New Orleans. July 2012.

Speaker for the March 2012 University of New Orleans Economic Outlook & Real Estate

Forecast Seminar. The seminar was titled “Turning the Corner.”


(NORCBE) meeting March 2013. Spoke on the economy of New Orleans.

Speaker at the Mayor’s press conference in February 2012, announcing the results of the

New Orleans Visitor Profile for 2011.

Presentation on the state of tourism in New Orleans as part of the Master Planning for the

City of New Orleans, October, 2011. The Master Planning is for the achievement of

benchmarks for tourism visitation and economic impact for the 2018 Tricentennial.

VITA

JOHN A. WILLIAMS

Keynote speaker at the Annual Hotel & Tourism Conference in San Juan Puerto Rico,

September 2011. Spoke on research application in advancing tourism.

Speaker for the June, 2011 University of New Orleans Economic Outlook & Real Estate

Forecast Seminar. The seminar was titled “What’s Headed Our Way.”

Featured Speaker for the Louisiana Promotion & Tourism Association. Spoke on the

current state of the tourism industry in Louisiana. Also presented the tourism forecast for

the State of Louisiana for the next three years. January 27, 2011.

Moderator for the Louisiana Restaurant Association Education Foundation presentation

on High Risk Customers on September 22, 2010.

Speaker for the April, 2010 University of New Orleans Economic Outlook & Real Estate

Forecast Seminar. The seminar was titled Speed Bumps on the Road to Recovery.

Speaker for Hospitality Financial Technology Professionals New Orleans Chapter

meeting on April 15, 2009. Presented on the state of the hospitality and tourism industry

in the Greater New Orleans area.

Speaker for the March 2009 Real Estate Seminar. Hosted by the UNO Business Alumni

Council. Presented a current overview of the state of the hospitality and tourism industry

for New Orleans.

Speaker for the Louisiana Society of Association Executives Annual Convention (LSAE)

held on January 28, 2009, in New Orleans.


Council. Provided an update on the state of the hospitality industry.

Speaker at the Vacation Rental Managers Association (VRMA) Annual Conference held

in New Orleans, October 16, 2007. The title of the presentation was “Winter & Summer

Interns: How to Find and Place Them.”

Keynote Speaker for the Hospitality & Leisure Business Advances and Applied Research

Conference at Ecole Hoteliere, Lausanne, July 5-6, 2007.


Council. Provided an update on the state of the hospitality industry.

Speaker for the 2006 Economic Outlook & Real Estate Forecast for Rebuilding &

Renewing New Orleans Seminar. Hosted by the UNO Business Alumni Council. Spoke

on the driving forces behind the tourism, lodging & restaurant industries. June 8, 2006.

VITA

JOHN A. WILLIAMS

Presentation at the 2004 CHRIE Conference in Philadelphia, PA on how to successfully

deliver undergraduate programs by Distance Education. Examples of our distance

program in Dietetics at Kansas State University were used.

Invited as Distinguished Speaker to speak to undergraduate and graduate students in the

School of Hotel and Restaurant Administration at Oklahoma State University. February,

2003.

Presentation to attendees of Hospitality Business Alliance Summer Institute 2000 held in

Falls Church, VA. Presentations focused on “Service in Hospitality” and “Managed

Services.”

Presentation to attendees of the Hospitality Financial and Technology Professionals

Annual Conference held in San Antonio, TX October 21-24, 1999. The presentation

focused on the challenge of multi-department management and the challenges that it

presents. Invited to speak with all expenses paid.

Invited presenter at The Pennsylvania State University Quality Expo 96. Provided a

demonstration on continuous improvement software and literature.

Invited speaker at the 1995 Travel Industry of America (TIA) Annual Meeting in

Washington, D.C. focusing on the White House Conference on Tourism. Spoke on the

current state of travel and tourism.

Invited presenter at The Pennsylvania State University Quality Expo 95. Provided a

Quality Perspective through a demonstration of the newest software available on

flowcharting and diagramming processes.

Invited speaker at The Pennsylvania State University Conference for the 1994

Pennsylvania School Food Service Institute.

Invited speaker by the State College and Bellefonte, PA Area School Districts. Created

and presented a Cost Control Program to provide school foodservice employees a One

Credit Accreditation Program in controlling costs. November, 1993.

DEPARTMENT, COLLEGE, AND UNIVERSITY SERVICE

May 2017. Advised the Council of Business Education at the University of New Orleans

on their mission.

March 2014. Completed 2-plus-2 articulation agreement between the College of

Business Administration and Nunez Community College.

VITA

JOHN A. WILLIAMS

May 2012 to December 2013. Working with Nunez Community College to complete 2-

plus-2 articulations between both the Management Department and the School of HRT of

the College Business Administration at the University of New Orleans and Nunez

Community College.

April 2009. Completed a 2-plus-2 articulation between the University of New Orleans

and Delgado Community College.

July 2004-June 2005. President of Kansas, Oklahoma, Missouri, and Arkansas (KOMA)

Chapter of the Council of Hotel, Restaurant, Institution Education (CHRIE).

August 2003-June 2004. Vice President of Kansas, Oklahoma, Missouri, and Arkansas

(KOMA) Chapter of the Council of Hotel, Restaurant, Institution Education (CHRIE).

Fall 2003-Fall 2004. Directed the process of implementing Student Learning Outcomes

(SLO’s) for the Hotel and Restaurant Management (HRM) undergraduate program, the

Dietetics undergraduate program, and the Master’s and Doctoral program in the

department at Kansas State University.

June 2002 to August 2004. Director of the Graduate Program for the Master’s and

Doctoral programs in the Department of Hotel, Restaurant, Institution Management &

Dietetics at Kansas State University.

Fall 2002 to Summer 2004. Person-in-charge of the Grace M. Shugart Lecture Series at

Kansas State University. Coordinate yearly lecture series and procure funding for

Lectureship.

Academic Chairperson’s Conference in Orlando, FL. The program consisted of

workshops and panels emphasizing practical information to assist chairpersons in

becoming more highly effective in their positions. February 4-6, 2004.

Coordinated and sponsored conference and trip for 11 master’s and doctoral students to

attend Graduate Conference in Houston, TX. January, 2004.

Worked with the Kansas State University Foundation to construct a hotel on the campus

of Kansas State University. Lead the process of developing the academic partnership that

will be part of the hotel. Interacted with College Deans across campus to create a cross-

disciplinary approach to academic partnering between programs. Fall 2002-Spring 2004.

Oversaw the Accreditation Self-Study and process for the HRM program in the Hotel,

Restaurant, Institution Management & Dietetics Department at Kansas State University.

Fall 2003.

VITA

JOHN A. WILLIAMS

Directed the Strategic Planning for the Didactic Program in Dietetics, the Coordinated

Program in Dietetics, the Distance Dietetics Program, and the Hotel and Restaurant

Management Program at Kansas State University. Fall 2003.

Coordinated and sponsored conference and trip for 10 master’s and doctoral students to

attend Graduate Conference in Las Vegas, NV. January 2003.

Directed the process of increasing Writing Across the Major in the HTM curriculum at

Virginia Tech. 2001-2002.

Oversaw the Virginia Tech exhibit and students of the Hospitality Management

Association at the August, 1999 National Restaurant Show that took place at McCormick

Place Convention Center in Chicago, IL.

Advisor to the Hospitality and Tourism Department Honor Society of ETA Sigma Delta.

Spring 1999 to Spring 2000.

Advisor to the Hospitality Management Association (HMA). Spring 1999 to Spring 2000.

Co-advisor to the Hospitality and Tourism Department Honor Society of ETA Sigma

Delta. Fall 1998.

Moderator for Hospitality Connection Conference sponsored by the Hospitality and

Tourism Department. Fall 1998.

COMMITTEE SERVICE

Serve on the Foreign Security Committee at the University of New Orleans. October

2019 to present.

Serve on the University Budget Committee at the University of New Orleans. March

2017 to present.

Chair of the Search Committee for Provost of the University of New Orleans. March

2016 to September 2016.

Serve on the Strategic Planning Committee for the University of New Orleans. April

2016 to present.

Serve on the EAB Committee for the University of New Orleans. January 2016 to May

2017.

Chair of Search Committee for Dean of Liberal Arts & Education at the University of

New Orleans. July 2015 to present.

VITA

JOHN A. WILLIAMS

Chair of the Search Committee for Provost of the the University of New Orleans. March

2014 to December 2014.

Serve on the University of New Orleans Institutional Effectiveness Committee.

December 2014 to June 2016.

Serve on the Recruitment and Retention Committee and the Sub-committee for Retention

at the University of New Orleans. May 2015 to present.

Serve on the University of New Orleans Budget Committee. November 2014 to present.

Serve on the Business Process sub-committee of the Budget Committee of the University

of New Orleans. October 2014 to present.

November 2013 to January 2014. Served on the selection committee for the Associate

Director of Online and Non-Credit Instruction at the University of New Orleans.

February 2013 to October 2013. Served on the Connection to Community sub-committee

of strategic planning for the University of New Orleans.

February 2013 to October 2013. Served on the Academic Strength sub-committee of

strategic planning for the University of New Orleans.

February 2013 to May 2013. Served on the Image sub-committee of strategic planning

for the University of New Orleans.

Member of the University of New Orleans Research Council. January 2013 to present.

August, 2012 to November, 2012. Member of Investiture Event and Fundraising

Committee for the University of New Orleans.

Member of the University of New Orleans search committee for a Provost. March 2012

to November 2012.

Member of the University of New Orleans search committee for a Vice President for

Communications, Marketing, and Public Relations. March 2012.

Member of the University Council for the University of New Orleans. December, 2011 to

present.

Member of the Master Planning Committee for the University of New Orleans. October

2012 to present.

VITA

JOHN A. WILLIAMS

Member of the Strategic Planning Implementation Committee for the University of New

Orleans. December 2012 to present.

Member of the Strategic Planning Committee for the University of New Orleans.

October 2012 to present.

Member of President’s Cabinet at the University of New Orleans. December 2011 to

present.

Chair of the College of Business Administration Committee on Strategic Planning at the

University of New Orleans. September 2010 to present.

Member of the College of Business Administration Committee on Mission Effectiveness

and Accreditation at the University of New Orleans. September 2010 to present.

Member of the University of New Orleans Faculty Advisory Committee. September

2010 to September 2011.

Member of the Executive Council of the University of New Orleans. September 2010 to

January 2012.

Member of the University of New Orleans Senate. September 2010 to September 2011.

Member of the Faculty Academic Honors Committee at the University of New Orleans.

August 2009 to August 2010.

Member of the Task Force of the College of Business at the University of New Orleans

for reorganizing the college to make it more competitive in the future. May 2010 to May

2011.

Member of the University of New Orleans Planning Committee for Alumni Events and

Fundraisers. February 2010 to February 2011.

Member of the University of New Orleans Selection Committee for the Research Park

Hotel Property. November 2008 to January 2009.

Member of the College of Business at the University of New Orleans committee on

Faculty Academic Honors. November 2008 to January 2009.

Member (substitute for Harsha Chacko) of the College of Business at the University of

New Orleans committee to achieve renewal on an ongoing basis of AACSB

Accreditation. October 2008 to December 2008.

VITA

JOHN A. WILLIAMS

Member of the University of New Orleans RFP committee for a food service contractor

for the university beginning June 2009. October 2008 to January 2009.

Member of the College of Business Strategic Planning Committee at the University of

New Orleans. Spring 2008 to present.

Member of the College of Business Executive Committee at the University of New

Orleans. Summer 2005 to present.

Member of the College of Business Technology Committee at the University of New

Orleans. Fall 2006 to present.

Member of the K-State Leadership Committee at Kansas State University. Committee

comprised of 12 leaders representing the university and community of Manhattan,

Kansas. Fall 2002 to June 2005.

Chair of the Committee on Student Learning Outcomes for the Department of Hotel,

Restaurant, Institution Management & Dietetics at Kansas State University. Fall 2003 to

Fall 2004.

Member of the Hotel, Restaurant, Institution Management & Dietetics committee on

Advisory Board construction at Kansas State University. Fall 2004 to June 2005.

Member of Facility Planning Committee of the College of Human Ecology at Kansas

State University. Planning entails both the renovation of the existing building as well as

the plans for the new additional building for the College of Human Ecology. Fall 2003 to

June 2005.

Member of the College of Human Ecology Committee on Undergraduate Student

Learning Outcomes at Kansas State University. Spring 2003 to June 2005.

Chair of the Graduate Committee for the Department of Hotel, Restaurant, Institution &

Dietetics at Kansas State University. Fall 2002 to Spring 2004.

Member of Search Committee for new faculty member in Dining Services at Kansas State

University. Spring 2004.

Member of the Administrative Council of the College of Human Ecology at Kansas State

University. Fall 2002 to Spring 2004.

Chair of Virginia Tech HTM Undergraduate Curriculum Committee Fall 2000 to Spring

2002.

VITA

JOHN A. WILLIAMS

Chair of the Virginia Tech HTM Search Committee for a new faculty member with a

concentration in Club Management to start Fall 2001. Fall 2000/Spring 2001.

Chair of the Virginia Tech HTM Search Committee for a new faculty member with a

concentration in Marketing/Tourism to start Fall 2001. Fall 2000/Spring 2001.

Chair of the HTM Search Committee for a new faculty member to be the coordinator

(person-in-charge) of the Virginia Tech Northern Virginia campus to start Spring 2001.

Summer 2000/Fall 2000/Spring 2001.

Chair of the Virginia Tech College of Human Resources and Education Elections

Committe. Fall 1999 to Spring 2002.

Member of the Virginia Tech HTM Executive Committee. Fall 2000 to Spring 2002.

Member of the Virginia Tech Hospitality and Tourism Department Graduate Committe.

Fall 1998 to Spring 2002.

Chair for Adhoc Committee for the Undergraduate HTM Committee looking at food-

related courses in the curriculum. Fall 1999 to Spring 2001.

Co-Chair of the Virginia Tech HTM Department Undergraduate Committee. Fall 1999 to

Fall 2000.

Member of the Virginia Tech Hospitality and Tourism Department Scholarships

Committee. Spring 1998.

Member of the Hospitality and Tourism Department Undergraduate Committe. Fall 1998

to Fall 1999.

Member of the Virginia Tech Hospitality and Tourism Department Committee on the

Green Garden Restaurant. Fall 1998 to Spring 2002.

Committee for the Provost Office at Penn State University to select the new Dean for the

College of Health and Human Developmen. Spring 1995.

PUBLIC SERVICE

Served on the Mayor of New Orleans’ Roundtable discussions and conducting an analysis

of strategic opportunities for New Orleans. February, 2019.

Sponsored and hosted the Center for the Advancement of Foodservice Education 2017

Annual Conference in Kirschman Hall at the University of New Orleans, February 2017.

VITA

JOHN A. WILLIAMS

Organized and provided a training workshop for supervisors/managers of New Orleans

hotels. August 2015.


hotels. April 2014.

Served as Chartering and Induction Officer for the Inaugural Induction Ceremony for the

International Honor Society of Beta Gamma Sigma for Southern University at New

Orleans (SUNO) March 22, 2014.

Served as facilitator for a moving forward initiative of the New Orleans Convention and

Visitors Bureau and Meeting Planners from the Greater New Orleans community.

Organized and provided two workshops for supervisors/managers of New Orleans area

hotels for the Greater New Orleans Hotel & Lodging Assocaition. May 2013.


hotels. May 2012. It has been the largest attended workshop provided through the

Greater New Orleans Hotel & Lodging Association.


hotels. April 2011.

Provided a supervisory skills training workshop for newly promoted supervisors in New

Orleans hotels. The workshop was designed to increase the skills of supervisors. May

2009.


hotels. April 2010.

Provided a supervisory skills training workshop for newly promoted supervisors in hotels.

The workshop was designed to promote the successful transition of employees into

management positions. May 2009.

Member of the New Orleans Tourism Industry Forum. The purpose of the Forum is the

work in conjunction with the 10 year visioning plan for the New Orleans tourism

industry. April 2009 to present.

Served on the Greater New Orleans Hotel and Lodging Association Promotion and

Marketing Committee. February 2008 to February 2009.

Creator, organizer, and presenter of a training seminar for the Greater New Orleans Hotel

& Lodging Association focusing on leadership skills for supervisors in hotels to increase

leadership skills and promote success. October 7, 2008.

VITA

JOHN A. WILLIAMS

Provided consultation on planning of new restaurants in the state of Kansas through the

Washburn Small Business Group. Consult on all areas of the initial start-up phase.

Worked closely with state entrepreneurs planning to ensure the success of their

operations. August 2003 to June 2005.

Worked with the Blacksburg Area Coalition on Alcohol to help Blacksburg restaurants

look at service and the ordering of alcoholic beverages. Provided expert advice on

creation of mystery shopper reports. Expanded efforts between Virginia Tech and the

community of Blacksburg in the area of services provided by local establishments. Fall

2001 to Spring 2002.

Served on the finalization committee and as an advisor to the Mary Moody Executive

Board of Galveston to provide expert advise on the architectural plans for new facilities

planned for Mountain Lake Resort, VA. Worked in both capacities from January 2002 to

May 2002.

Met with the Virginia Tech HTM Advisory Board at the Westfield, Marriott, and

presented on Zero-based Curriculum. In addition, talked to Board members about

partnerships with the HTM Department. June 2001.

Provided the service training for the full staff and management of the Mountain Lake

Resort for their season opening in May 2001. April 2001.

Presented the plan of a new curriculum to the Virginia Tech HTM Advisory Board. Also

served as facilitator for half of the group in a think tank. Donaldson Brown Hotel and

Conference Center. October 2000.

Participated in the Disney World Educator’s Forum January 20-23, 2000. Provided

feedback to Disney on their future plans for their relationship with academia. Also,

provided feedback on future coursework to be provided by the Disney organization.

Participated in two-day meeting with the Mary Moody Endowment Executive Board to

advise them on their five-year Strategic Plan. October 2000.

Provided advice and planning to Holston Hills Country Club on their expansion project

and strategic planning. October 2000.

Provided the service training for the full staff of the Mountain Lake Hotel for their season

opening in May, 1999. Responsible for the coordination, production and assembling of

materials, and presentation of the complete program. April 1999.

VITA

JOHN A. WILLIAMS

Created and presented a training session for the management and employees on the

subject of providing great service for the Museum of Natural History in Blacksburg, VA

on November 15, 1999.

Provided the service training for the full staff of the Mountain Lake Hotel for their season

opening in May 1999. Responsible for the coordination, production and assembling of

materials, and presentation of the complete program.

SEMINARS, SUMMITS, PROGRAMS, CONFERENCES ORGANIZED

As President of the Southwestern Business Dean’s Association, planned, organized, and

led the 2017 Annual Conference in Colorado Springs, Colorado.

Creator, planner, and organizer of the October 2012 seminar in New Orleans titled “The

Hospitality and Tourism Industry: Future Planning with a Panel of National Experts.”

The seminar featured the President of the American Hotel & Lodging Association,

President of STR, Vice President of PKF Consulting, Executive Vice President of the

Louisiana Hotel & Lodging Association, and Interim Dean of the College of Business

Administration at the University of New Orleans. The event was televised.

Creator, planner, and organizer of the June 2011 seminar in New Orleans titled “The

Hospitality and Tourism Industry: Future Planning with a Panel of National Experts.”

The seminar featured Vice Presidents from STR, PKF Consulting, and D.K. Schifflett.

Also presenting were the CEO/President of Best Western Hotels and the past President of

the American Hotel & Lodging Association and the Executive Vice President of the

Louisiana Hotel & Lodging Association. The event was televised.

Creator, planner, and organizer of the July 2010 seminar in New Orleans titled

“Navigating Through Crisis for the Hospitality and Tourism Industry. The seminar

featured Vice Presidents from Smith Travel Research and PKF Consulting, Director of

Marketing for the New Orleans Metropolitan Convention & Visitors Bureau, Executive

Director of the Louisiana Seafood Promotion & Marketing Board, and the Executive

Director for the Louisiana Hotel & Lodging Association. The event was televised.

Creator, planner and organizer of the January 2010 Joint Seminar of the Greater New

Orleans Hotel & Lodging Association and the School of HRT “A Current Perspective on

the Local, State and National Hotel and Lodging Industry. The seminar brought together

a panel of leaders from PKF Consulting, Hilton Corporation, and the Under Secretary of

Tourism for the State of Lousiana to provide information for future visioning for New

Orleans. The event was televised.

Creator, planner and coordinator of the 2009 Business Seminar “The Hospitality Industry:

Moving Ahead.” The Seminar brought together the leaders of the Superdome, the Morial

New Orleans Convention Center, the Greater New Orleans Chapter of the Louisiana

VITA

JOHN A. WILLIAMS

Restaurant Association, the Greater New Orleans Hotel and Lodging Association, and

PKF Consulting on June 12, 2009. The event was televised.

Creator, planner and coordinator of the 2008 Business Seminar “The Hospitality Industry:

Moving Ahead.” The Seminar brought together the leaders of the Professional Inkeepers

Association of New Orleans, New Orleans Tourism Marketing Corporation, the Morial

New Orleans Exhibition Hall Authority, the Greater New Orleans Chapter of the

Louisiana Restaurant Association, the Greater New Orleans Hotel and Lodging

Association, and the Board of the New Orleans Metropolitan Convention and Visitor’s

Bureau. Presented on June 20, 2008. The event was televised.

Creator, organizer, coordinator and planner for the Hospitality & Tourism Summit held in

the Morial Convention Center of New Orleans held on October 2-3, 2007. The Summit

assessed the state of the industry in New Orleans and initiate key steps in the

revitalization process. Members of the Summit included CEO’s and Presidents from the

New Orleans Convention and Visitors Bureau, New Orleans Marketing Corporation, the

Superdome, Armstrong Airport, Mardi Gras World, New Orleans Hotel and Lodging

Association, Louisiana Restaurant Association, Louisiana Symphony, Louisiana

Orchestra, the Arts Council, New Orleans Restaurant Association, Morial Convention

Center, and others. The Summit resulted in the largest and most comprehensive meeting

of hospitality and tourism leaders across multiple segments ever held for New Orleans.

Planner and coordinator of the 2007 Business Seminar “The Hospitality Industry:

Restoring the City’s Jewell.” The Seminar brought together the leaders of the New

Orleans Tourism Marketing Corporation, the Board of the Ernest N. Morial New Orleans

Exhibition Hall Authority, the Greater New Orleans Chapter of the Louisiana Restaurant

Association, the Greater New Orleans Hotel and Lodging Association, and the Board

June 2007.

Coordinator and planner of the Business Seminar “The State of the Hospitality/Visitor

Industry: One Year after the Hurricanes of 2005”. In response to the request to replicate

the forum presented on August 6, 2006, this Seminar was conducted three weeks later.

The Seminar was presented on August 30, 2006 with the New Orleans Convention

Visitors Bureau, the Greater New Orleans Hotel and Lodging Association, and the New

Orleans Restaurant Association.

Creator and organizer of the Summer 2006 Business Seminar for the College of Business

of the University of New Orleans. The Seminar topic was The Hospitality Industry –

Restoring the City’s Jewel. The Business Seminar was held in conjunction with the

Louisiana Restaurant Association EXPO at the Convention Center. Presented on August

6, 2006.

As Person-in-Charge of the Shugart Lectureship Series, planned and directed the 2004

Series. Distinguished Speaker was Carolyn O’Neil.

VITA

JOHN A. WILLIAMS

Planning team member for the 2004 Leadership Lecture Series for the Kansas State

University. Distinguished Lecturer Margaret Wheatley.

Planning team member for the 2003 Leadership Lecture Series for the Kansas State

University. Distinguished Lecturer Jeffrey Cuffaud.

As Person-in-Charge of Shugart Lectureship Series, planned and directed the 2003

Series. Distinguished Speaker was Dr. Kaye Chon of Hong Kong Polytechnic University.

Moderator and planner for the Virginia Tech Hospitality Connection Conference

sponsored by the Hospitality and Tourism Department, Fall 1998.

Planner, Organizer, Coordinator and Presenter/Instructor for the 1993, 1994, 1995, 1996,

and 1997 Pennsylvania School Food Service Institutes at The Pennsylvania State

University.

SPECIAL LIAISON WORK WITH INDUSTRY AND DEVELOPMENT

Special Attaché to the Penn State Walter Conti Endowment (1993-1998). Planned,

organized, and coordinated the Conti Distinguished Speaker Series fall semester 1993 to

spring semester 1998. Responsibilities included contacting, securing, scheduling in

classes and other appearances, and working closely with Conti speakers. The Conti

Series was designed to attract the most renown leaders in hospitality and tourism. Worked

with Development to enhance relationships with companies affiliated with Conti

speakers. A list of some of those individuals and their organizations is provided as

follows:

Ned Book, President, Travel Industry of America

Mike Berry, Vice President, Disney

Noman Brinker, CEO, Brinker International

Stan Bromley, General Manager, Four Seasons

Jim Broadhurst, CEO, Eat’n Park Restaurants

Richard Brown, Vice President, Banfi Vintner

Herman Cain, President, NRA

Bob Cannard, Owner, VallejoVineyards

Dick Cattani, CEO, Restaurant Associats

John Farquharson, President, Industry Council of Food Safety

William Fisher, President, AH&M

Julie Flik, Founder and CEO, Flik Iternational

Dieter Hannig, Vice President, Walt Disney World

Michael Hurst, Professor, Florida International University

Ray Kavanaugh, Program Director, Purdue University

Lendal Kotschevar, Professor, Florida International University

Ron Magruder, CEO, Cracker Barrel

VITA

JOHN A. WILLIAMS

Ferdinand Metz, President, The Culinary Institute of America

Stephen Michaelides, Editor, Penton Foodservice Group

Mike Olsen, Professor, Virginia Tech

Neil Reyer, Vice President, Chemical Bank of New York

Tim Ryan, Vice President, The Culinary Institute of America

William Shaw, President, Marriott International

Don Smith, Professor, University of Houston

Louis Szarthmary, Chef and Professor, Johnson & Wales University

Jackie Trujillo, Vice President, Harman Management Corporation

Richard Ysmael, Vice President, Food Works Management Services, Motorol

PROFESSIONAL ORGANIZATION MEMBERSHIPS

Association to Advance College Schools of Business (AACSB)

Southwestern Business Dean’s Association (SWBDA)

Jefferson Parish Chamber of Commerce

International Tourism Society (SKAL)

U.S. Travel Association

The International Council on Hotel, Restaurant and Institution Education (CHRIE)

The Louisiana Restaurant Association (LRA)

Hospitality Finance & Technology Profesionals (HFTP)

Greater New Orleans Hotel & Lodging Association (GNOHLA)

New Orleans Metropolitan Convention and Visitors Bureau (NOMCVB)

vita john a. williams, ph.d. dean veta professor of ...john a. williams page 4 aacsb activities...

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