visit2008 managed office

Title of presentation in a maximum of two lines

Name, Company

Managed Office

Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved2

Increased efficiency for your workforceby proven technology and services

Fault-free, integrated supply chain processes combined with secure and at the same time economic operations by best-in-class remote services

Managed Office from Fujitsu Siemens enables you

to reduce costs and an increase in productivity, flexibility, availability and security

New Managed Workplace - Combination of innovative technology with integrated supply chain management and bundled solutions and services to a New Managed Workplace

Managed Office offering provide you with all the ingredients required to deploy and operate your notebooks, PCs and office infrastructure efficiently


ESPRIMO Mobile and LIFEBOOK professional notebooks dynamic connectivity via UMTS, WLAN, Bluetooth maximum connectivity with backend infrastructure

FUTRO Thin Clients ideal devices for client virtualization reducing administration efforts significantly

ESPRIMO professional PCs energy efficient power management integrated security and manageability with Intel® vPro™

DeskView Load – industrialized roll-out services fast roll-out new client devices over many locations innovation of client infrastructure without productivity losses in

the workforce

Building blocks for Dynamic InfrastructuresExamples for the client infrastructure

End userdesk


Auto Immune Systems® optimizes Management of Dynamic Infrastructures

More than 50 % of all incidents can be solved automatically by Auto Immune Systems or remotely with Questra IDM (Analysis on a 40,000 tickets basis)

40,000Tickets

10 %

AIS automatic password reset

25 %

Others

18 %

Other incidents

46 %

23 of 25 typeswith AIS reaction

1 %

2 of 25 typeswithout AIS reaction

„Top 25“ incident types


One responsibility for the maintenance of your infrastructure

We ensure the desired availability of the IT infrastructure

Maintenance & Support Services

Standardized services for

Hardware & Software Maintenance

Infrastructure Rollout Services and IMACD

Service 24 hours and 365 days of the year

Extensive service network worldwide

Proactive Remote Services

Short response times with spare parts on-site

Defined hardware recovery times

Best-in-class logistics


Managed Office supports your IT workplace strategy with high availability, superb quality and optimized use of resources

Managed Office services are ISO certified and compliant with ITIL processes

Integrated Lifecycle Management increases the efficiency of your workplaces

Innovative technology provides high standardized and personalized desktops

Integrating attractive financing and leasing models

Billing model “price per seat“

ISO certified and compliant with ITIL processes


… increases availability 7x24x365 operations on a

worldwide base

Services and expertise as and when required

Proactive monitoring of the infrastructure

Proactive remote services through Auto Immune Systems® (AIS)

… reduces costs Full transparency through

"per seat" billing

Optimized solution packages with

a minimum of operating costs

Use of best-in-class automated service and logistics processes

Integrated supply chain process optimizes the deployment of client infrastructure

Immediate benefitsby best-in-class and proactive services


Operational Excellenceby implementing a suite of integrated moduls

… secures flexibility High service call resolution rate

by central help desk

Tailor-made service concepts by using standard processes

Intelligent financing concepts for migration and consolidation

Access to service professionals and experts

… reduces risks You remain in control

of your IT processes

Downtimes and faults are minimized by proactive service management

Automated Software patches by standardized desktops (Managed Workplace)

Access and security risks are minimized


Continuous Improvementsby certified Professionals

… reduces complexity Single point of contact for all

support related topics

Process of continuous improvements and detailed service reporting

ITIL-based service management for better alignment between business needs and service delivery

SLAs define the availability of PC and office landscapes


Managed Office provide accessto automated Techniques and Innovations

Automated Tool support of IT processes Web based Service Management Portal Real time Service Reporting Office of Continuous Improvement

Service Innovations Integrated Supply Chain Management Factory based DeskView Load™ Proactive Auto Immune Systems™ QuickScan Workshops

Proven Technologies Intel vPro Technology Managed Workplace

Visionary Virtual Solutions Workplace-as-a-Service for future Dynamic

Infrastructures


Proof Point: Managed Office at European Commission

European Commission

Coverage of 137 countries worldwide and 7.000 users

Long term 8 years contract

Web based Service Management Roll out servicesf or desktops, laptops

and servers International service and Logistic

concept

Sustainable quality over the term of the contract

Consistent reporting on a worldwide base

Customer

Scope

Project

Key customerbenefits

visit2008 managed office

Business

managed office services

proactive services

office infrastructure

service professionals

imacd service

class automated service

class remote services

flexibility high service