visit basis2.com customer care, event view, service orders integration demonstration
TRANSCRIPT
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Customer Care, Event View, Service Orders Integration Demonstration
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The basis2 Suite
The basis2 Suite for Water Utilities
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Customer calls contact centre and call logged in basis2 Customer Care
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Contact visible to all contact handlers in basis2 Event View
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Appointment made for field inspector to visit customer
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Appointment visible to all staff in basis2 Event View, feeds from the AVLS system, can display field staff in vicinity and progress to the appointment location
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Appointment visible to all staff in basis2 Event View
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Scheduling appointment in basis2 Customer Care creates customer job which is electronically sent to basis2 Service Orders
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Appointment is dispatched to the field by basis2 Service Orders….
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…. and relevant information added for field staff use e.g. map, stores list, contact history
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basis2 Service Orders Job pack can contain maps from the corporate GIS
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basis2 Service Orders Field client can be PDA or tablet PC dependent on requirements of staff
PDA examples show sample job list, job pack and data entry screens
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Status updates from the field returned to basis2 Service Orders
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Status updates from the field returned from basis2 Service Orders to basis2 Customer Care
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Further Information
Peter Barzen, Korlin Tannerbasis2 Americas Tel: +1 303 771 2666 x14
Joe Slatterybasis2 EMEATel: +44 870 770 2864
Andy Wongbasis2 Asia PacificTel: +61 8 8364 4411