vision statement value statement swot mission statement culture stakeholder values shareholder...
TRANSCRIPT
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Vision Statement
Value Statement
SWOT
Mission Statement
Culture
Stakeholder Values
Shareholder Values
SW
Internal Assessment
OT
External Assessment
Long Term Objectives
Tactics & Goals
Financial Projections
Strategic Analysis & Choice
Strategic Plan
CSF, Controls & Evaluation
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THE 4 P’s OF MARKETING
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Issues… with the 4P’s
►Outsourcing Product Development
►Predatory Pricing
►Price vs.Value
►Evolving Marketplace
►Declining Brand Loyalty
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How Do We Go Beyond the 4P’s?
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SAY HELLO to…The Four R's
Successful marketing campaigns in today’s economy need to go beyond the Four P's of
marketing, and capitalize on the Four R’s…
ProducProducttPlacePlace
PricePrice
PromotionPromotion RelationshiRelationshipp
RetrenchmentRetrenchment
RelevancRelevancyy
RewarRewardd
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SAY HELLO to…Relevancy
Relevancy: ►Identify and Retain Customers
►Become a Trusted Source of Information
►Intelligently Targeted Products & Services
►Small Businesses have the advantage
►Customer Relationship Management
- The Mackay 66
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The Mackay 66
Customer Profile 66 Questions
www.harveymackay.com
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SAY HELLO to…RelationshipRelationship:
►Delight the Customer
►Touch Points
►Meet Wants & Needs
►Sell the Experience
- Disney
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SAY HELLO to…Retrenchment
Retrenchment:
►Baby Boomers are beginning to retire
►Gen X – Filling the Void
►Generation Y – The Millenials
►Go to your Customers
►Use Technology
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SAY HELLO to…Reward
Reward:
►Know your Customer’s Values
►Design Rewards Accordingly
►Rewards Can Be:
Money, Time, Recognition, Fun
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Remember the Four R's
ProducProducttPlacePlace
PricePrice
PromotionPromotion RelationshiRelationshipp
RetrenchmentRetrenchment
RelevancRelevancyy
RewarRewardd
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SAY HELLO to… Concierge Marketing
As a result, one-to-one marketing will be a must for most businesses. The winners tomorrow will be the companies that figure out how to take steps using personal attention, online and other technologies to improve, enhance, personalize, and deepen customer relationships. This is Concierge Marketing.
"In fact, the age of concierge marketing is ideal for small and midsized businesses. Their flexibility and ability to customize make small businesses especially suited to this style of business -- far more so than the traditional, large Fortune 500 Company." Elliot Ettenberg
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Thought
"Smart advertisers are those who set out to win the customer's heart long before he/she needs their product. Their only goal is to be the company that he/she thinks of first and feels the best about whenever their need arises. Smart advertisers make no attempt to predict the moment of the customer's need but buy enough repetition to ensure they will immediately spring to mind whenever such need arises." Roy H. Williams
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Remember
Marketing is your face to the world…
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Marketing Strategy
Use the SWOT Long-Term Objectives Identify Target Markets Position Yourself Set Measurable Goals Communication
READY
AIMFIRE
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Target Market
Demographics Age, Income, Race Zip Code, Sex, etc
Psychographics Likes & Dislikes Motivations Activities
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PositioningSegmentation + Differentiation
Demographics + PsychographicsAbility to Buy + Reason to Buy
How you POSITION your product makes all the difference
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Branding - What is a Brand
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Old-School Branding
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Corporate Branding
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Branding Defined
A System of Shared Values.
A Promise of expected Product, Service or Experience
Don’t Break PromisesTo Customers
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Branding Identity
The outward expression of the brand, including its name and visual
appearance.
The brand's identity is the means of consumer recognition & is the symbol
of the brand's differentiation from
competitors.
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1. Coca-Cola, 2. IBM, 3. Microsoft, 4. General Electric, 5. Nokia6. Toyota, 7. Intel, 8. McDonalds, 9. Disney, 10. Google
$67 Billion
$59 Billion
$59 Billion
Branding-Top Worldwide Brands
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What Does Your Brand Represent?What is Your Brand Worth?
WHAT WOULD YOULIKE IT TO BE?
Branding
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Marketing Communications (MARCOM)
Medium Reach Frequency
Rate CPM = costo per
milleCost per Thousand
THE EXECUTION OF YOUR MARKETING STRATEGY
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Relationship Marketing
Direct Selling Public
Relations Promotions Online Advertising
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Direct Selling
Best Form of Relationship Marketing
Not Always Possible Directly Engages Customers
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Public Relations
Not Paid For Brand Awareness Credibility Events Media Press Releases
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Promotions
Give-away POP Events
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Online Your Website Industry Sites Blogs Sponsorship Links Video Social
Networking
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Advertising
Concept USP Headline Copy Offer Call to
Action
A good ad is one simple idea, with humanity in it, that connects with consumers, that represents the value system of a company and then can connect it with the consumer. We always say a brand is set of shared values. So if you can simply demonstrate your value system as a brand, so that a consumer could say, "Ah, our values line up. I vote for you, brand!" that's a good ad.
Donny Deutsch
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Advertising Mediums
TV Magazine Newspaper Outdoor Radio Direct Mail POP Displays Internet
Pros & Cons
To Each
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Questions…