vision - oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · i...

161

Upload: others

Post on 19-Apr-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts
Page 2: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

VISION

A premier agro-industrial, sports and eco-tourism center in Northern Mindanao providing better

quality of life for Oroquietanons through improved livelihood opportunities in strategically located

business hubs, access to quality education, and sustained delivery of basic services anchored on

genuine people participation

MISSION

We are committed to promote better quality of life by pursuing maximum socio-economic

development throught improved livelihood opportunities, access to quality education,

infrastructure development and sustained delivery of basic services.

Page 3: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

MESSAGE

The Local Government of Oroquieta City sincerely offers this updated

Citizens’ Charter, an essential tool for a more efficient delivery of service to the Oroquietanons and visitors to the City of Good Life.

It is hoped that you will embrace this wholeheartedly. In advancing the cause of participatory governance, we believe that anybody

equipped with the right information can tackle their concerns better. With this material, Oroquietanons have the means to demand better service from the government.

The Citizens’ Charter aims to cut red tape and eliminate corruption in

government through transparent and speedy processing of documents; and eventually effect changes in core values and attitudes of persons in government service.

I respectfully endorse this citizens’ charter to you. Use it. And join me in

efforts at sustaining a truly participative governance towards the realization of our vision for Oroquieta as a premier agro-industrial, sports and eco-tourism center in Northern Mindanao providing better quality of life for Oroquietanons through improved livelihood opportunities in strategically located business hubs, access to quality education, and sustained delivery of basic services anchored on genuine people participation.

JASON P. ALMONTE City Mayor

Page 4: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

TABLE OF CONTENTS

MESSAGE i

I. OFFICE OF THE CITY MAYOR Issuance of Mayor’s Clearance Financial Assistance for Barangay Fiesta

4 5

II. SANGUNIANG PANLUNGSOD Application for New and Renewal of Franchise and of Entry Permit for

Motorized and Non-Motorized Tricycles For Hire Application for Accreditations as NGO/PO Application for PLEB Clearance and Filing of Administrative Cases

Against Erring PNPs Filing of Administrative Case Against Elected Barangay Officials of

Oroquieta City

Application for Subdivisions / Land Declassification Filing of Petition for Settlement of Barangay Boundary Disputes

9

10 11

12

13 14

III. OFFICE OF THE CITY ADMINISTRATOR Appointments of Newly Hired and Promoted Employees Securing Job Orders Application for Leave of Regular and Casual Employees Confirmation of Leave Credits Securing Service Records, Certificates of Employment, Leave Credits,

Leave Without Pay (LWOP), etc.

18 19 20 21 22

IV. OFFICE OF THE CITY ASSESSOR Securing Owner’s Copy of Updated Tax Declaration Securing Assessment for New Building or Machinery Securing Certified Copy of Tax Declaration, Certificate of Property

Holdings, Certificate of No Improvement, & Verifying History of Real Property

Annotating or Cancelling Loans or Mortgages on Tax Declarations Verifying Property Location and Vicinity

26 28 30

31 32

V. CITY HEALTH OFFICE Securing Individual Treatment Record (ITR) General Consultation as Outpatient Availing of Ambulance Services Availing of the Issuance of Medico-Legal Certificate Availing of the Issuance of Medical Certificate Availing of Pre-Marriage Counselling (PMC) Services

36 37 39 40 41 42

VI. OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR Securing Locational Clearance

46

Page 5: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

VII. CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE Request for Financial Assistance Securing Purchase Booklets Securing Assistance for Children in Conflict with the Law Securing Assistance for Children in Conflict with the Law whose age

is Above 15 years Old with Discernment Request for Certificate of Indigency Request for a Social Case Study Report

50 51 52 53

54 55

VIII. LOCAL CIVIL REGISTRY OFFICE Securing Certification of Birth, Death, and/or Marriage Authentication of Birth, Death, Marriage, Court Decree, and/or

Legal Instrument Registration of Birth, Death, or Marriage (timely) Registration of Birth, Death, or Marriage (delayed) Application for Marriage License Registration of Court Decree Electronic Endorsement Advance Electronic Endorsement R. A. 9048 R. A. 10172 Batch Request System (BREQS)

59 61

63 65 66 68 69 70 71 73 74

IX. GENERAL SERVICE OFFICE Request to Post Billboard and Posters/Tarpaulins Request to Use the City Gym Generator

78 79

X. CITY ENGINEER’S OFFICE Securing Building Permit Securing Ancillary & Accessory Permits Application for Electrical Permit Application for Fence Permit Application for Sign Permit/Scaffolding Permit/ Demolition Permit &

Permit for Temporary Sidewalk Enclosure & Occupancy Application for Mechanical/Electronics/ Architectural/ Civil

Structural & Sanitary/ Plumbing Permits Securing and Occupancy Permit Securing Building Inspection Clearance for Business Permit

83 86 89 91 93

95

97

100

XI. CITY TREASURER’S OFFICE Securing Business License Retirement of Business Securing Franchising Authority and Permit to Operate Motorized

Tricycle-For-Hire (MCH) Service Securing Entry Permit for Non-Oroquieta City Motorcabs

(Motorcab Operators from the Municipalities of Aloran and Lopez Jaena, Misamis Occidental)

Securing Franchising Authority and Permit to Operate Non-Motorized Tricycle-for-Hire (NMTH) Service

Paying Real Property Tax Paying Tax on Transfer of Real Property Ownership Securing Certification Repayment of Real Property Taxes

105 107 108

109

111

113 114 115

Page 6: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

Records and Management Section Cash Disbursement Division

116 117

XII. CITY ECONOMIC ENTERPRISE DEVELOPMENT OFFICE Securing a Market Clearance

122

XIII. CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE Emergency Response Services Tents and Guard Railings Capacity Building/Training

127 128 129

XIV. CITY PUBLIC SERVICES OFFICE Obtaining Electrical Services Availing Water Services Equipment Utilization Services Tractor Services

133 134 135 136

XV. CITY AGRICULTURE & FISHERIES OFFICE Redemption of an Impounded Dog Anti-Rabies Vaccination Livestock Technical Assistance Acquisition of Planting Materials Tractor Operation Attend Callers Free Availment of Vermieworm Vermi Cast Free Soil Analysis

140 141 142 143 144 145 146 147 148

XVI. CITY BUDGET OFFICE Processing of Documents

152

Page 7: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

OFFICE OF THE CITY MAYOR 2nd Floor, City Hall Main

Independence St., Oroquieta City Tel # (088) 564 0764 Fax # (088) 564 0763

Page 8: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts
Page 9: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

3

VISION

A better quality of life for the people of Oroquieta City through a genuine people’s participation, sustainable and equitable socio-economic development and the transfor-mation of the city into a premier agro-industrial center in

Northern Mindanao.

MISSION

We are committed to pursue a sustainable development that will redound to a better quality of life through unified

efforts of the people.

Page 10: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

4

OFFICE OF THE CITY MAYOR EQUITY ENHANCING SERVICES

ISSUANCE OF MAYOR’S CLEARANCE

ABOUT THE SERVICE

Mayor’s Clearance is issued to persons/applicants for purpose of employment, firearms license, travel and

others.

REQUIREMENT(S)

Barangay Clearance

Documentary Stamp Official Receipt

Community Tax Certificate

FEES

P 15.00 Documentary Stamp

P 20.00 Clearance Fee

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENT

A. PREPARATION/TYPING OF CLEARANCE FOR

SIGNATURE

10 minutes BESALIMA ALIM or

any personnel available

3. RELEASE OF CLEARANCE 2 minutes

EDGARDO M. MARTINEZ Executive Assist. IV

Page 11: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

5

OFFICE OF THE CITY MAYOR EQUITY ENHANCING SERVICES

FINANCIAL ASSISTANCE FOR BARANGAY / LGU FIESTA OR ARAW NG BARANGAY / LGU

ABOUT THE SERVICE

Financial Assistance is extended to the barangay to defray expenses for prizes of sports tournament, selection of fiesta queen, disco and other activities in celebration of their Barangay Fiesta

REQUIREMENT(S)

Barangay Resolution or Letter Request with Project Proposal / Design

Program/ Activity Proposal MOA

Official Receipt of Barangay concerned

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Submit Barangay Resolution and/or Letter Request

2 minutes

GILBERT G. ROA

Administrative Officer I

AIDA CECILIA F. CAULIN

Supervising Administrative Officer

2. PREPARATION OF ADMINISTRATIVE ORDER &

VOUCHER FOR MAYOR’S APPROVAL AND SIGNATURE

10 minutes

WILMA C. JUMAWAN

Administrative Officer V

AIDA CECILIA F. CAULIN

Supervising Administrative Officer

ATTY. DIOGENES B. APAO

City Legal Officer

HON. JASON P. ALMONTE

City Mayor

ROSARIO S. SAPAR

3. SUBMIT DOCUMENTS TO CONCERNED

OFFICES

Processing of voucher together with

pertinent papers

4 hours

Engr. ARECIO A. CASING JR.

City Administrator

WELITA C. LARA

City Budget Officer

KANE ALFONSO P. IYOG

City Accountant

LEMUEL M. TORTOLA

City Treasurer - OIC

MARILYN A. COTALES

Cashier IV

Page 12: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

6

5

SANGGUNIANG PANLUNGSOD 2nd Floor, City Hall Main

Independence St., Oroquieta City Tel # (088) 564 0734

Page 13: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

7

Page 14: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

8

MISSION

1. Enacts ordinances, approves resolutions and

appropriates funds for an effective governance

essential to promotion of the general welfare of the

city and its inhabitants.

2. Exercises powers and duties as provided for under

R.A. 7160 or The Local Government Code of 1991.

3. Legislates measures, rules and regulations and

supports the city’s thrusts, programs and projects for

the general welfare of the city and its inhabitants.

VISION

Provide a transparent and a professionalized

legislative/quasi-judicial institution responsive to the

community.

Page 15: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

9

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

APPLICATION FOR NEW AND RENEWAL OF FRANCHISE

AND OF ENTRY PERMIT FOR MOTORIZED AND NON-

MOTORIZED TRICYCLES FOR HIRE

ABOUT THE SERVICE

Pursuant to R.A. 7160, Art. 99, (3)(VI), issuance of franchising authority for the operation of motorized and non -

motorized tricycle-for-hire numbering 1,350 and 50 respectively and __ entry Permits from Aloran (50) Lopez Jaena

(15), whether for new or renewal, shall be approved by the Sangguniang Panlungsod upon recommendation of the

legislature’s Transportation Committee. Interested individuals (applicants) shall file with the Office’s Franchising

Division their application for franchising authority by accomplishing the forms prescribed for the purpose and thence

proceed to the City Treasurer’s Office for the payment of necessary fees, this after being notarized by a public

attorney.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Applicant files his application for a franchise with

the Office’s franchising division, who will give him

the list of requirements to accomplish and submit

to the latter. 5 minutes

CARMEN GONZALEZ/

LINACEL S. ESTABAS

NANETTE G. BANTAYANON

GLIZER REVIL

2. Inspection of the motor cab unit of applicant to

validate authenticity of required documents

submitted and see if the unit bears the required

3-5 minutes

ANY SP J.O. EMPLOYEE AVAILABLE

3. When application is found in order and valid,

applicant proceeds to the Treasurer’s Office for the

payment of necessary fees and endorse to the

Committee on Transportation for reporting,

submission for consideration by the SP in session.

15-25 minutes

CTO PERSONNEL

4. When approved, Franchising Clerk prepares the

documents together with the SP resolution and

forwards them to the Office of the City Mayor for 5-10 minutes CARMEN C. GONZALES

5. Unavoidable problems relating to the SERVICE

CONCEPCION MAISLING

Secretary to the SP

Page 16: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

10

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

APPLICATION FOR ACCREDITATIONS AS NGO/PO

ABOUT THE SERVICE

Pursuant to Art. 64, IRR, R.A.7160, application for accreditation of NGOs/Pos. within 30 days from the organization

of the newly elected Sanggunian.

REQUIREMENT(S)

Resolution of the organization applying for accreditation

Certificate of Registration (from the SEC/DSWD/CDA/DOLE or any recognized NGA that accredits people’s org.,

NGOs or private sector)

List of Officers and Members with addresses

Constitution and By-Laws

Community based accomplishments/tract record of at least one year (incorporating its objectives and purpose,

which is for: community organization and development, institution-building, local enterprise development, liveli-

hood development, capability-building, and similar development objectives and considerations)

Financial Report

FEES

New - P 400.00

Renewal - P 200.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Submit the requirements for accreditation to the SP

Records Section

5 minutes ELISA M. OGAO-OGAO/

LOLITA M. SALUDSOD

2. Pay the imposed fee as provided in the Local Tax

Code your application

5 minutes CTO

3. Present OR (Official Receipt) to the Sangguniang

Panlungsod Record Officer 2 minutes

ELISA M. OGAO-OGAO/

LINACEL ESTABAS/

ARCHIE ACE P. DAVID

4. The Vice Mayor will endorse to the TWG or the

NGOs/POs for preliminary assessment of the

application and indorse it back to SP through the

Committee on Accreditation of NGO/POs and

submit report/recommendation in the SP session.

Maximum of 7 days

5. Wait for resolution of approval of application to be

delivered to the applicant or same may visit the SP

Record Section.

ELISA M. OGAO-OGAO/

LINACEL ESTABAS/

ARCHIE ACE P. DAVID

Page 17: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

11

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

APPLICATION FOR PLEB CLEARANCE AND FILING

OF ADMINISTRATIVE CASES AGAINST ERRING PNPS.

ABOUT THE SERVICE

I. FOR PLEB CLEARANCE: Pursuant to R.A. 6975, SEC. 43 (Peoples law Enforcement Board-PLEB)

II. FOR ERRING PNPs: Pursuant to R.A. 6975, SEC. 43 (Peoples law Enforcement Board-PLEB) and NAPOLCOM

Memorandum Circular No. 2007-001

REQUIREMENT(S)

I. FOR PLEB CLEARANCE:

Cert. from the PPO or City PNP Chief Indicating that the applicant has no pending case

Cert. from the MOPIAS that the applicant has no pending case

One (1) 2 x 2 current ID picture

Official Receipt as proof of payment for PLEB Clearance from the City Treasurer’s Office

II. FOR ERRING PNPs:

Sworn/verified-written complaint with proper charges and annexes, if there are any, plus verification of non -forum

shopping (7 copies)

FEES

I. FOR PLEB CLEARANCE

PLEB Clearance Fee - P 50.00

BIR Doc. Stamps - P 15.00

II. FOR ERRING PNPs Case Filing Fee - P 200.00

Case Withdrawal Fee - P 500.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

I. PLEB CLEARANCE:

1. Submit the requirements for PLEB Clearance at the

PLEB Secretariat - SP

5 minutes

JUANITA L. MONTEJO/

MARVELYN M. ARANAS/

EUGENIO R. PATAYON, JR.

2. Make follow-up few hours or a day after submission

of the requirements depending on the availability of

the signatory. Leave contact no. to the secretariat for

contact.

1 minute

JUANITA L. MONTEJO/

MARVELYN M. ARANAS/

EUGENIO R. PATAYON, JR.

II. ERRING PNPs:

1. Submit the requirements to the PLEB Secretariat or

to the SP Records Section.

10 minutes JUANITA L. MONTEJO/

ELISA M. OGAO-OGAO

2. Wait for the serving of summons/orders or any notice

from PLEB. PLEB BOARD

Page 18: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

12

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

FILING OF ADMINISTRATIVE CASE AGAINST ELECTED

BARANGAY OFFICIALS OF OROQUIETA CITY

ABOUT THE SERVICE

Pursuant to Chapter 4, Section 60-68 of R.A. 7160

REQUIREMENT(S)

Sworn/verified-written complaint with proper charges and annexes, if there are any, plus verification of non -forum

shopping (7 copies) with cover letter of the complainant endorsing to the Sanggunian

Wait for the issuance of summons or any order from the Sanggunian after submission of the complaint.

FEES:

Filing fee of each Administrative Case - P 200.00

Withdrawal Fee of each Administrative Case - P 500.00

Authentication Fee - P 20.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Submit the requirements to the SP Secretary

through the SP Records Division 10 minutes CONCEPCION MAISLING/

2. Pay the required fees. CITY TREASURER’S OFFICE

3. Wait for the serving of summons/orders or any no-

tice from the Sangguniang Panlungsod To be delivered by the

SP Messengers

EUGENIO R. PATAYON

ALAN S. PLAZA

Page 19: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

13

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

APPLICATION FOR SUBDIVISIONS / LAND

RECLASSIFICATION FROM AGRICULTURAL

TO NON-AGRICULTURAL USES

HOW TO AVAIL OF THE SERVICE

A. SUBDIVISIONS

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Proceed to the Office of the City Planning &

Development Coordinator to evaluate the

documents (Per Ord. No. 477-2012) 10 minutes

CPDC Coordinator/

Administrative Officer/

Zoning Designate

2. Go back to SP - Records Division with subject

documents (15 sets) (Per Ord. No. 477-2012) 5 minutes ELIZA M. OGAO-OGAO

3. Wait for the delivery of SP resolution. To be delivered and or visit/

follow-up SP Records Division

ELIZA M. OGAO-OGAO

EUGENIO R. PATAYON, JR.

ALAN S. PLAZA

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Proceed to the CLRB-OCPDC & present the

following requirements:

Letter request addressed to SP

Tax Declaration/Land Titles

Photograph

Cert. of Agriculture to allowable percentage

of land for reclassification

Cert. of DAR not covered of CARP

SECRETARIAT:

CITY LAND RECLASSIFICAITON

BOARD (CLRB)

C/O: ENGR. FERNAN V. MARCIAL

2. Back to SP Records Section.

ELIZA OGAO-OGAO 3. Wait for the recommendation of the City Land

Reclassification Board as the basis of the SP’s

action in session.

4. Wait for SP’s Ordinance.

To be delivered by the SP

messengers of follow-up at

the SP Records Section

ELISA M. OGAO-OGAO

EUGENIO R. PATAYON, JR.

ALAN S. PLAZA

B. LAND RECLASSIFICATIONS (Agricultural to other uses)

Page 20: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

14

SANGUNIANG PANLUNGSOD EQUITY ENHANCING SERVICES

FILING OF PETITION FOR SETTLEMENT OF BARANGAY

BOUNDARY DISPUTES

ABOUT THE SERVICE

Pursuant to Section 118 of R.A. 7160

REQUIREMENT(S): (IRR R.A. 7160, Art. 170)

Petition or in a form of a resolution addressed to the Sanggunian stating the grounds or justifications.

Petition shall be accompanied by:

Duly authenticated copy of the law or statute creating the LGU or any other documents showing proof of

creation of LGU

Barangay map duly certified by the Land Management Bureau

Technical description of boundaries of the LGUs concerned

Written certification of the City Assessor as to the territorial jurisdiction over the disputed area according to rec-

ords in custody

Written declarations or sworn statements of the people residing in the disputed area; and

Such other documents or information as may be required by the Sanggunian hearing the dispute

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Submit the requirements to the Secretary of the SP

through the SP Records Section. 10 minutes

CONCEPCINO MAISLING/

ELISA M. OGAO-OGAO

2. Wait for the serving of notices of the Sangguniang

Panlungsod after filing the Petition

EUGENIO R. PATAYON, JR.

ALAN S. PLAZA

Page 21: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

15

OFFICE OF THE CITY ADMINISTRATOR 2nd Floor, City Hall Main

Independence St., Oroquieta City Tel # (088) 586 0326

Page 22: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

16

Page 23: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

17

VISION

A service-oriented office in human resource and internal control management for the people of

Oroquieta and beyond that will propel it to become the City of Good Life.

MISSION

To become well-equipped and focused in delivering transparent, prompt and efficient service through

effective human resource and internal control management.

Page 24: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

18

OFFICE OF THE CITY ADMINISTRATOR EQUITY ENHANCING SERVICES

APPOINTMENTS OF NEWLY HIRED AND PROMOTED EMPLOYEES

ABOUT THE SERVICE

All who are appointed to positions found in the Plantilla of Personnel need an appointment to assume the

duties and responsibilities of the position

REQUIREMENT(S)

Application Letter addressed to the City Mayor Resume

Report of Rating/Certificate of Eligibility (verified from CSC or PRC) Clearances – Barangay, Mayor’s, Police, NBI

CS Forms 212, 203, 211 CS Position Description Form

Oath of Office Statement of Assets, Liabilities and Networth

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. APPLICATION

Submit application letter with resume for new ap-

plicants/CS Form 212 for applicants for promotion to the Office of the Mayor

5 minutes

Office of the Mayor

Frontline personnel

SARAH T. RODA HRMO I

ELVIE D. MALIAO HRM Officer II

Hon. JASON P. ALMONTE

City Mayor

2. ASSESSMENT & SCREENING PROCESS PUBLICATION

& POSTING

City Mayor calls the Personnel Selection/Promotions Board to assess/screen applicants

Selection/Promotions Board Secretary prepares

minutes of meeting and rank list for

Mayor’s selection and signature of Selection/Promotions Board members

Selected employee accomplishes required forms (# 5,6,7,8) and submits together with other re-

quired documents (# 3 & 4) to HRM Division

30 Days

4 hours

4 hours

10 days

3. PROCESSING OF DOCUMENTS

HRM Division personnel prepares appointment

papers and process pertinent documents for sig-nature of officials concerned

5 days

4. Approval

City Mayor signs appointment papers.

HRM Division personnel records and encodes transaction in database

5 days

Page 25: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

19

OFFICE OF THE CITY ADMINISTRATOR EQUITY ENHANCING SERVICES

SECURING JOB ORDERS

ABOUT THE SERVICE

Job Orders are required of all who are to be hired by the city government on short duration not exceeding six (6) months. There is no employee-employer relationship and therefore , service rendered on this basis

are not accredited as government service

REQUIREMENT(S)

Personal Data Sheet (CSC Form 212) for first timers

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. PROCEED TO THE OFFICE OF THE

CITY MAYOR

Go to frontline staff for listing and

scheduling

30 minutes

REY B. AGUSTINES

(JO In-Charge detailed at OCM)

JANE JEONG M.

DUHAYLUNGSOD HRM Aide

ELVIE D. MALIAO

HRM Officer II

ARECIO A. CASING, JR.

City Administrator

Hon. JASON P. ALMONTE City Mayor

2. ROCEED TO THE OFFICE OF THE CITY ADMINISTRATOR

Secure PDS Form 212, if first timer

30 minutes

3. PREPARATION AND PROCESSING OF JOB ORDER

Ten (10) days before scheduled work, Job Order

is prepared Frontline staff processes and records

transactions. Liaison Officer of office

assignment makes workers to be hired sign acknowledgement

10 minutes

10 days

4. APPROVAL

City Mayor approves Job Order

1 minute

Page 26: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

20

OFFICE OF THE CITY ADMINISTRATOR EQUITY ENHANCING SERVICES

APPLICATION FOR LEAVE OF REGULAR AND CASUAL EMPLOYEES

ABOUT THE SERVICE

All Employees are required to file an application for leave for all absences made

REQUIREMENT(S)

Application for Leave (CSC Form 6)

Medical Certificate attested by CHO doctor if made by

private practitioner for Sick Leave of more than 5 days

Documentary Stamp of Php 15.00 to be attached on Medical Certificate

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE CSC FORM 6 FROM CONCERNED

EMPLOYEE’S OFFICE OF ORIGIN AND ACCOMPLISH FULLY

5 minutes

Division Chiefs of all offices

TESSIE A. SOBEBE HRM Assistant

SARAH T. RODA HRMO I

ELVIE D. MALIAO

HRM Officer II

Division Chiefs of all offices

Hon. JASON P. ALMONTE City Mayor

2. PROCESSING OF LEAVE APPLICATION

Submit to immediate supervisor of con-

cerned employee for recommending approv-al Submit to HRM Division for recording and computation of leave credits Signature of HRMO II on certification of

leave credits

30 minutes

30 minutes

1 minute

3. APPROVAL

Application is approved by Chief of Office of

concerned employee. However, applications for leave of absence of 10 days or more are

to be approved by the City Mayor

1 minute

Page 27: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

21

OFFICE OF THE CITY ADMINISTRATOR EQUITY ENHANCING SERVICES

CONFIRMATION OF LEAVE CREDITS

ABOUT THE SERVICE

All Employees who are separated/retired with accumulated leave credits are entitled to claim terminal

leave credits which require a confirmation of leave credits

REQUIREMENT(S)

Service Record Clearance – CTO, GSO, Accounting Employees Leave Card from National Agency (for devolved employees)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Intention to retire

At least one (1) year before retiring, inform the Office of the City Mayor, in writing, of intention

to retire

1 hour

TESSIE A. SOBEBE

HRM Assistant

WELITA C. LARA

Budget Officer III

ELVIE D. MALIAO

HRM Officer II

OFFICE OF RETIRING

EMPLOYEE CONCERNED

2. Computation of Leave Credits

Total accumulated leave credits are computed

by HRM Division.

Estimated amount of money value is submit-ted to Budget Office for appropriation

Upon separation/retirement, secure copy of confirmation of Leave Credits from HRM Divi-

sion

File Application for Terminal Leave following steps of usual Application for Leave

Approval of Application by City Mayor

1 day

30 minutes

20 minutes

1 day

5 minutes

3. Claim of Money Value

Prepare voucher for claim, attach confirmation

of leave credits and required clearances

5 days

Page 28: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

22

OFFICE OF THE CITY ADMINISTRATOR EQUITY ENHANCING SERVICES

SECURING SERVICE RECORDS, CERTIFICATES OF EMPLOYMENT, LEAVE CREDITS, LEAVE WITHOUT PAY (LWOP), ETC.

ABOUT THE SERVICE

Employees including those who retired need certain certifications for various transactions as required by

different agencies or offices

REQUIREMENT(S)

Certification Fee of Php 25.00 to be paid at the Office of the City Treasurer

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. CERTIFICATION FEE

Pay Certification Fee of Php 25.00. Specify

requested certification

5 minutes

Any Revenue Collection Clerk

TESSIE A. SOBEBE HRM Assistant

SARAH L. RODA

HRMOfficer I

ELVIE D. MALIAO

HRMOfficer II

2. PREPARATION OF CERTIFICATION

Present receipt to frontline staff of the Office of

the City Administrator

Data is researched and crosschecked against 201 Files

Printing of requested certification

15 minutes

3. CERTIFICATION IS SIGNED 1 minute

Page 29: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

23

CITY ASSESSORS OFFICE Ground Floor, City Hall Main

Independence St., Oroquieta City

Page 30: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

24

Page 31: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

25

VISION AND MISSION:

To ensure that all laws and policies governing the appraisal and assessment of real properties for

taxation purposes are equitably and properly executed.

SERVICE STANDARDS:

To serve our client effectively and efficiently.

Page 32: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

26

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

Securing Owner’s Copy of Updated Tax Declaration

ABOUT THE SERVICE

THE OWNER’S copy of updated tax declarations is made upon transfer of ownership of real property from the previous to the new owner. This is done to update the records of the city government and to transfer real property taxation to the new owner.

REQUIREMENT(S)

Deed of Conveyance ( sale, inheritance, donation, etc. ) Certificate of Real Property of Tax Payment Transfer Tax Receipt Certificate authorizing registration (CAR) from BIR. Photocopy of Title (if titled) Clearance from the Department of Agrarian Reform ( if agricultural ) Copy of approved subdivision plan ( segregation, consolidation )

FEE(S) Certification Fee - P 65.00 Certified True Copy - P 65.00 Land History - P 95.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REQUEST FOR THE SERVICE

Inform Appraisal & Tax Mapping Division (ATM)

Chief regarding the request.

5 minutes

LORLY ABUHON

LAOO II

2. SUBMITAL OF REQUIREMENTS

Submit all required documents to the (ATM)

Chief, and wait for the request to be evaluated as to requirements.

ATM prepares the following: Field Appraisal Assessment Sheet (FAAS) for

submittal to Assessment & Evaluation Division (AED) Chief for review & signature.

30 minutes

Page 33: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

27

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

3. PREPARATION OF UPDATED

TAX DECLARATION

City Assessor reviews documents and approved FAAS.

AED prepares computation of Transfer Fee. Costumer pays Transfer fee at City

Treasurers Office. Assessment & Evaluation Division (AED)

prepares for updated Tax declaration (UTD)

AED & ATM Chief reviews & sign UTD. City Assessor approves and signs the

updated Tax Declaration.

1 hour

Engr. LEONARDO M SABIJON

City Assessor

ENGR. REY GUERRA

LAOO IV

LORLY ABUHON

LAOO II

VELMA TAGUBAR

Ass.Clerk III

WILMA C. OZARAGA

Clerk IV

4. ISSUANCE OF OWNER’S COPY

AED numbered Tax Declaration and

issued to costumer.

WILMA C. OZARAGA

Clerk IV

5. RECORDING OF TAX DECLARATION

Appraisal & Taxmapping Division Records

the transaction in the Taxmapping Control Roll (TMCR).

Records & Management Division records the UTD on real property ownership card,

replace the old TD w/ UTD in the Barangay file. Files the original copy.

10 minutes

20 minutes

REY C. GUERRA / PROCESO MAATA

LAOO IV / Assessment Clerk II

MYRNA Y. MALMIS

LAOO IV

Page 34: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

28

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

SECURING ASSESSMENT FOR NEW BUILDING OR MACHINERY.

ABOUT THE SERVICE

Regular field inspection conducted by the City Assessor’s Office to assess value of newly occupied/

constructed building and newly installed machinery. New Tax Declaration is issued to the owner, for real property taxation and record purposes of the office.

REQUIREMENT(S)

Letter Request Blueprint of the approved Building Plan

Photocopy of Occupancy Permit

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REQUEST FOR THE SERVICE

Inform Chief of Appraisal & Tax Mapping

Division (ATM) regarding the request. Wait for the Schedule of the Inspection. ATM Chief assigns the task to a Local

Assessment Operations Officer (LAOO).

10 minutes

REY C. GUERRA

LAOO IV

EUNAP NERI Tax Mapper I

2. SITE INSPECTION

Accompany the Local Assessment Operations

Officer (LAOO) who will conduct inspection to assess the value of the new building or

machinery.

The LAOO prepares a Field Appraisal

Assessment Sheet (FAAS)

4 hours

( Depending on property’s size and

location )

PROCESSO MAATA Assessment Clerk II

Page 35: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

29

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

3. PREPARATION OF TAX DECLARATION

The LAOO computes the floor area (for buildings), etc. and determines market and assessed valuation. The following, are then, prepared: Appraisal & Tax Mapping Chief reviews

FAAS as to approved schedule of market value.

Assessment & Evaluation Chief check & recommends approval of FAAS.

City Assessor reviews and approved FAAS. Assessment & Evaluation Division (AED)

prepares Tax declaration. AED & ATM Chiefs reviews & sign TD. City Assessor approves and signs the Tax

Declaration.

1 ½ hour

EUNAP NERI Tax Mapper I

REY GUERRA LAOO IV

Engr. LEONARDO M. SABIJON

City Assessor

4.Issuance of Owner’s Copy

Tax Declaration is numbered and issued to

costumer.

5 minutes

WILMA OZARAGA CLERK IV

5. Recording of Tax Declaration

Records & Management Division records

the TD on real property owners card, and in the Barangay file. Files the original copy.

20 minutes

MYRNA Y. MALMIS LAOO IV

Page 36: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

30

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

SECURING CERTIFIED COPY OF TAX DECLARATION, CERTIFICATE OF PROPERTY HOLDINGS, CERTIFICATE OF NO IMPROVEMENT, & VERIFYING HISTORY OF REAL PROPERTY

ABOUT THE SERVICE

A certified true copy or certifications for real property unit (land, building or machineries) on file with the office may be requested for taxation or for any legal purpose.

REQUIREMENT(S)

Letter Request

Certification Fee

FEE(S)

Certification Fee - P 65.00

Certified True Copy - P 65.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REQUEST FOR THE SERVICE

Inform Record Management Division (RMD)

Chief regarding the request.

5 minutes

MYRNA Y. MALMIS

LAOO IV

2. PREPARATION OF CERTIFIED TRUE COPY OR

CERTIFICATION.

Computer Encoders prepares the request Assessment Clerk verifies the certified

true copy/certification. RMD Chief checks, sign the certification. City Assessor signs the document. Assessment Clerk Records the

certification.

15 minutes

LYLE C. FRANCISCO Assessment Clerk III

AUREA SENTORIAS

A.S. II

MYRNA Y. MALMIS LAOO IV

Engr. LEONARDO M. SABIJON

City Assessor

3. ISSUANCE OF CERTIFIED TRUE COPY OR

CERTIFICATION.

A copy of the certification or certified true

copy of Tax Declaration (TD) is released.

MYRNA Y. MALMIS

LAOO IV

Page 37: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

31

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

ANNOTATING OR CANCELLING LOANS OR MORTGAGES ON TAX DECLARATIONS

ABOUT THE SERVICE

A certified true copy or certifications for real property unit (land, building or machineries) on file with the office may be requested for taxation or for any legal purpose.

REQUIREMENT(S)

Copy of the Mortgage/Release of Mortgage

Certification Fee - P 65.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REQUEST FOR THE SERVICE

Inform Assessment & Evaluation Division

(AED) Chief regarding the request. Wait for the AEM Chief evaluation of the

request AEM Chief assigns the task to an Assessment

Clerk.

10 minutes

5 minutes

WILMA C. OZARRAGA Clerk IV

2 . ANNOTATION OR CANCELLATION OF

ENCUMBRANCE ON TAX DECLARATION

Assessment Clerk annotates or cancel

encumbrance on the Tax Declaration (TD) for signature of the City Assessor.

The City Assessor checks and signs the

cancellation.

10 minutes

WILMA C. OZARRAGA Clerk IV

Engr. LEONARDO M. SABIJON

City Assessor

3. ISSUANCE OF COPY OF UNANNOTATED TD TO

COSTUMER

5 minutes

WILMA C. OZARRAGA

Clerk IV

Page 38: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

32

OFFICE OF THE CITY ASSESSOR GROWTH-ORIENTED SERVICE

VERIFYING PROPERTY LOCATION AND VICINITY

ABOUT THE SERVICE

The service helps the clients identify the location and its vicinity of property

REQUIREMENT(S)

Name of present owner

Tax Declaration No. of Property

FEE(S)

Sketch Plan Fee - P 65.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REQUEST FOR THE SERVICE

Inform Appraisal & Tax Mapping division chief

regarding the request.

10 minutes

REY GUERRA

LAOO IV

2. VERIFICATION AND RESEARCH

Taxmapper or Taxmapping Aide verifies

and researches the location of the real

property in the tax map. Tax Mapping or Local Assessment Operation Officer prepares for sketch plan

of the lot.

25 minutes

REY GUERRA LAOO IV

EUNAP NERI Tax Mapper I

3. IDENTIFICATION OF PROPERTY LOCATION

Taxmapper or LAOO presents the sketch

Plan of the property to the client. ATM Chief signs the sketch plan City Assessor signs the sketch plan

15 minutes

REY GUERRA

LAOO IV

Engr. LEONARDO M. SABIJON City Assessor

4. ISSUANCE OF SKETCH PLAN

ATM records the request A copy of the sketch plan is released.

5 minutes

Tax Mapper Assign

Page 39: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

33

DEPARTMENT OF HEALTH

CITY HEALTH OFFICE Ground Floor, City Hall Annex

Independence St., Oroquieta City

Page 40: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

34

Page 41: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

35

VISION

By 2024, access to quality health care and its facilities shall be provided, that is affordable, sustainable and

comprehensive health service delivery for the people of Oroquieta City.

MISSION

We shall provide a quality, effective and integrated

essential health services that is accessible to all;

empowered health workers for quality health services

and sustained collaborative and coordinative linkages.

Page 42: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

36

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

SECURING INDIVIDUAL TREATMENT RECORD (ITR)

ABOUT THE SERVICE

Patients who need medical consultation, dental and other health services need to secure an individual treatment record. The ITR contains patient’s information, chief complaint and vital signs.

REQUIREMENT(S)

Bonafide resident of Oroquieta City

FEES

Laboratory user’s fees are charge to non-indigent

patients. Patients go to the City Treasuries Office to pay for said laboratory service.

Indigent patients are free of charge.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. GET YOUR PRIORITY CONSULTATION

NUMBER. One number per patient’s basis.

2 minutes

MARY ANN Q. SANCHEZ

Nurse Job

JAN LEMUEL F. ACOSTA

Nurse Job

2 . WAIT FOR YOUR PRIORITY NUMBER TO BE

CALLED

5 minutes

MARY ANN Q. SANCHEZ

Nurse Job

JAN LEMUEL F. ACOSTA

Nurse Job

3. RECORDING OF PATIENT INFORMATION. CHIEF COMPLAINTS AND VITAL SIGNS ARE

TAKEN

5 minutes

ELVIE AMARILLE

UW - Record Officer Designate

MERLITA PALER

Job

SAMUEL APAO

Job

4. PRIORITY SERVICE ARE GIVEN TO SENIOR

CITIZENS, PERSONS WITH DISABILITY (PWD) AND TO PATIENTS SUFFERING WITH HPN, HIGH

FEVER.

3-10 minutes Depend on severity

of case CLEMENTE A. ALMONTE, MD - CHO

AL JOSEPH J. GUANTERO, MD, RMT

MARY ANN A. MASAYON, MD, MPM-HSD CHO Physician

5. WAIT FOR YOUR NUMBER TO BE CALLED FOR

CONSULTATION Depends on the bulk

of number of patients

Page 43: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

37

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

GENERAL CONSULTATION AS O

ABOUT THE SERVICE

Primary curative care for early diagnosis and management of diseases to prevent complication and death from the common diseases among residents of the City of Oroquieta.

FEES

Consultation is free and patients may avail of free medicines if available otherwise they are prescribed.

HOW TO AVAIL OF THE S

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Consultation at OPD

Get priority number from the designated areas. A separate priority number is as- signed to the senior citizens and people with disability.

When your number is called at the information area you are advised to proceed to medical section. At the record section, If new you are given CHO ID number and ITR, if old present your CHO ID number to retrieve your medical record. Then go back to the information and triage area.

At the information and triage area present your proof of residency, philhealth ID and your medical record to the personnel. Patient information, chief complaints, vital signs are taken and recorded in the ITR.

Then proceed to the designated health services like dental and medical services, laboratory, immunization, TB DOTS, family planning and others.

Senior Citizens and Persons with disability will proceed to the designated express lane.

After the desired health services proceed to the pharmacy to avail the free medicines and return the medical record.

5 minutes

Admitting CHO Personnel

Page 44: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

38

2. EXAMINATION AND MANAGEMENT OF PATIENT

Patient with fever shall be given initial

medicine to lower the fever .

Patient with high fever, high blood

pressure, with diarrhea, vomiting, dizziness and any emergency instances are first priority

Patients are examined, prescribed

medicines

Patients may be referred for laboratory,

injection, health education, counseling and they shall be guided by the CHO personnel.

If the laboratory result is available the

patient can enter the Physician’s room upon the discharge of the ongoing patient

Medicines if available shall be given free

and if not it shall be prescribed.

If referral to higher level health facility or specialist is needed, a referral form shall be given and be carried by the patient to the said facility. Emergency cases, the patient is referred and transported by ambulance accompanied by a nurse and a doctor as needed

Patients from the barangay shall be

referred to the Rural Health Midwife assigned for follow up

Immediately

10 to 15 minutes

Nurse at the triage area

Physician on duty with assisting personnel

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

Page 45: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

39

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

AVAILING OF AMBULANCE S

ABOUT THE SERVICE

Purpose: To facilitate in the transportation of patient(s) to and from hospital w/ in and outside the

city. And shall not be used for transporting cadavers.

FEES

Ambulance Service is free to all indigent patients. Non-indigent patient shall cover the cost of travel, viz:

gasoline, oil, barge fees, driver’s allowance, etc.

HOW TO AVAIL OF THE S

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. COORDINATE WITH THE CITY HEALTH OFFICER

CHO II or CHO Physicians assess the patient’s need for the ambulance. Including those referred by the City Mayor, City Officials and other physicians and hospitals.

CHO II shall prioritize patient’s transport if there are patients to be transported simultaneously

In case of emergency, ambulance use is

free

Indigents must present a certificate of indigency from the City Social Welfare Office except during emergency.

CHO II shall coordinate with the Ambulance Driver and Medical Response Team if necessary

Family member shall accompany the patient

5 to 10 minutes

Head, City Health Office In the absence of CHO II,

the OIC CHO

Page 46: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

40

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

AVAILING OF THE ISSUANCE OF M - L

C

ABOUT THE SERVICE

Purpose: To examine a person, make report & submit to the Philippine National Police all Medico Legal

Cases conducted.

FEES

Service is free to all of the residents of Oroquieta City

HOW TO AVAIL OF THE S

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. THE PERSON TO BE EXAMINED FOR MEDICO –

LEGAL SHALL BE SEEN BY THE PHYSICIAN

Person who needs Medico-legal examination, does not need to get priority number just present the PNP request to Medico Legal.

Suspect(s) of crime do not need priority # and must be escorted by a PNP personnel in uniform.

If laboratory examination is necessary, the physician will refer to the health facility concern and shall return the laboratory result to the attending Physician.

Victim shall go directly go to the Physician’s room and present the PNP’s letter of request to the physician

Medical examination by the physician is done.

In cases of minor and Women’ abuse , the City Social Welfare Office personnel shall coordinate with the CHO

If laboratory examination is necessary, the physician will refer the person t who shall return with the laboratory result to the physician.

Medico Legal certificate shall be issued in 6 copies ( one copy for the victim, one for police, one for Punong Barangay, one for the CHO, ) In case of Violence Against Women and Children case, another copy is given to the City Social Welfare Office. All copies except the victim’s copy shall be delivered by the CHO personnel.

10 minute for slight physical injury and

30 minutes if gynecological and

laboratory examinations

are needed

Rural Health Physicians on duty

Page 47: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

41

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

AVAILING OF THE ISSUANCE OF MEDICAL C

ABOUT THE SERVICE

Purpose: To examine person(s) needed medical certificate for whatever purpose it may serve.

FEES

Medical Certificate fee shall be paid at the City Treasure’s Office as follows:

Students: – P 10.00

For Employment (local) – P 50.00

For Employment (Abroad) – P100.00

Driver’s License – P 50.00

Other Medical – P 50.00

HOW TO AVAIL OF THE S

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. ISSUANCE OF MEDICAL CERTIFICATE

Approach information and triage area for priority number and wait until name is called.

Proceed to medical records section to retrieve medical record for old patient and if new patient, CHO ID number and medical record is issued.

Proceed to information and triage area for vital signs and recording of other patient information.

The doctor shall examine and issue medical certificate.

If laboratory examination is necessary, the physician will refer the person to the health facility concerned and shall return with the results to the physician.

If there are findings medicine shall be prescribed

10 minutes

Time depends on the prescribed laboratory examination

Admitting personnel

Medical Technologist

Physician

Page 48: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

42

CITY HEALTH OFFICE EQUITY ENHANCING SERVICES

AVAILING OF PRE – MARRIAGE C

(PMC) S

ABOUT THE SERVICE

The City Health Office sh al l f ac i l i t a te th e Pre-Marriage Counselling (PMC) un der t r ain ed pers onn e l

an d s h a l l be issu ed pre -mar r iage c er t i f ic a te u pon a t t en danc e to th e s emin ar .

Pre-Marriage Counselling (PMC) seminar is held every Thursday from 8:00 – 12:00 noon. The PMC Certificate is awarded to participants right after the activity.

HOW TO AVAIL OF THE S

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REGISTRATION

Present the issued Local Civil Registrar’s

NOTICE OF Marriage License. Log in the names of couples

One minute

City Health Receptionist

2. LECTURE PROPER ACCORDING TO PMC MODULE

Four hours

Health Educator/Maternal and

Child Care Coordinator/

City Population Officer

Designate/Family Planning Coordinator / or other concerned

personnel

3. ISSUANCE OF PMC CERTIFICATE SIGNED BY THE

LECTURER AND CHO II

Page 49: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

43

OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR

2nd Floor, City Hall Main Independence St., Oroquieta City

Tel # (088) 564 3406

Page 50: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

44

Page 51: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

45

VISION

Excellent service through a pool of capable, hardworking, dedicated and adequate working force equipped with modern and efficient office tools and equipment and working in a considerably conducive environment.

MISSION

To formulate short and long term development plans, develop program packages and project proposals that are relevant to the needs of time particularly in the aspects of

economic growth, social services, infrastructure, and institutional development and improvement taking into

careful consideration and inclusion climate change adaptation measures and Disaster Risk Reduction

Strategies.

SERVICE STANDARDS

We uphold dedication to duty, honesty, positive work attitude, punctuality, the ability to finish task on time or

render overtime work if necessary, and openness to novel ideas and new processes to speed-up office transactions.

Page 52: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

46

OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR EQUITY ENHANCING SERVICES

SECURING LOCATIONAL CLEARANCE

ABOUT THE SERVICE

Locational Clearance is issued when a proposed project requires the use of the land in order to ensure its conformity as to land use in the chosen location as reflected in the approved Zoning Ordinance of the city.

REQUIREMENT(S)

Duly filled-up application form.

Lot sketch plan.

Tax declaration.

Site development plan

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. GO TO THE FRONTLINE STAFF

Ask for Application Form. Present you lot

Sketch plan, tax declaration, & site development plan.

1 minute

MR. ELMAR A. UBA

2. STAFF EXAMINES DOCUMENTS

Staff checks/matches the location of the

project with the approved Zoning Map.

5 minutes

3. SITE INSPECTION (OPTIONAL)

This is done only when the proposed project

is affected by a proposed road.

1 hour

4. PROCESSING OF DOCUMENTS

Staff processes and records the transaction. 3 minutes

5. APPROVAL

Staff forwards the document to the Zoning

Officer for review and approval. Zoning Officer reviews the document and signs it.

1 minute

ENGR. FERNAN V. MARCIAL Engineer IV, Zoning & Designated

Enforcement Officer

6. RELEASE OF DOCUMENT

Staff releases the document. 1 minute MR. ELMAR A. UBA

Page 53: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

47

Department of Social Welfare and Development

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

2nd Floor, City Hall Annex Building Independence St., Poblacion II, Oroquieta City

Tel. # (088) 531-1275

Page 54: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

48

Page 55: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

49

VISION

EMPOWERED AND PRODUCTIVE INDIVIDUAL, GROUPS, FAMILIES AND COMMUNITIES OF OROQUIETA CITY.

MISSION

TO CARE, PROTECT THE DISADVANTAGED INDIVIDUAL, GROUPS,

FAMILIES AND COMMUNITIES BY PROVISION OF INTERVENTION AND

OPPORTUNITIES FOR THEM TO BECOME SELF RELIANT AND ACTIVE PARTNERS IN

DEVELOPMENT.

Page 56: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

50

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

REQUEST FOR FINANCIAL ASSISTANCE

ABOUT THE SERVICE

Provision of limited financial assistance to individual/family financially unable to meet specific needs because of sudden death, illness, loss of job and inability to return home.

REQUIREMENT(S)

Barangay Certificate of Indigency duly signed by the Punong Barangay Doctor’s Prescription if the request is to purchase medicines

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Submit yourself for interviews/assessment to

the social worker concerned.

15 minutes

FLORIDA R. FERRER

2. Social worker prepares/fills up Financial

Assistance Form and lets you sign it.

2 minutes

3. Social worker submits the duly accomplished

form to the CSWO for approval

1 minute LILIAN B. GALLARDO

4. Processing of claim 3 days

Accounting Office to other Offices

concerned then to Cash Division.

Page 57: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

51

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

SECURING PURCHASE BOOKLETS

ABOUT THE SERVICE

Issuance of purchase booklet for the Senior Citizen to avail of the privileges and discounts being stipulated and provided for in the Senior Citizens’ Act

REQUIREMENT(S)

Valid Senior Citizen’s ID

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Present valid senior citizen’s ID

1 minutes

GRACE B. BADIANG

2. Issuance of Purchase Booklet to Senior

Citizen concerned.

2 minutes

Page 58: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

52

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

SECURING ASSISTANCE FOR CHILDREN IN CONFLICT WITH THE LAW

ABOUT THE SERVICE

Provision of assistance and/or intervention to children below 18 years old who are in conflict with the law.

REQUIREMENT(S)

Birth Certificate as proof of his true age

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Law enforcement officer turns over the child

to the CSWD Office

10 minutes

JOY B. KAAMIÑO

2. Social worker interviews assesses the child

and his parents

1 day

3.1 Social worker commits the child to youth

Home, Rehab, NGO and/or Government facility if the child’s safety is in danger.

1 day

3.2 Social worker releases the child to parents/

guardians if the safety of the child is not in danger for program intervention and

reintegration to family and community.

30 minutes

Page 59: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

53

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

SECURING ASSISTANCE FOR CHILDREN IN

CONFLICT WITH THE LAW WHOSE AGE IS

ABOVE 15 YEARS OLD WITH DISCERNMENT

ABOUT THE SERVICE

Provision of assistance and/or intervention to children whose age is above 15 years old with discernment

REQUIREMENT(S)

Birth Certificate as proof of his true age

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Law enforcement officer turns over the child to the

CSWD Office

1 hour

JOY B. KAAMIÑO

2. Social worker interviews assesses the child and his

parents

3. Social worker commits the child to Diversion Pro-

gram if the impossible penalty is not more than six

1 day

4. Social worker requires appearance of the child to

the office once a month for follow-up and monitor-

30 minutes

Page 60: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

54

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

REQUEST FOR A CERTIFICATE OF INDIGENCY

ABOUT THE SERVICE

Provision of certificate of indigency to individuals/families to avail of free services/

discounts of any goods and/or facilities

REQUIREMENT(S)

Certification that person or family concerned is indigent issued by the Barangay

Captain In the absence of the no. 1 requirement the Social Worker will refer to the Certified List of

Indigent Families per barangay

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Client goes to Social Worker for interview

and assessment

5 minute

JULIE ANN AGANOS

2. Social Worker prepares the Certificate of

Indigency have it signed by the CSWO and issues to the client concerned

3 minutes

Page 61: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

55

CITY SOCIAL WELFARE AND DEVELOPMENT EQUITY ENHANCING SERVICES

REQUEST FOR A SOCIAL CASE STUDY REPORT

ABOUT THE SERVICE

Provision of information of a certain individual/client regarding his/her personal background (physical

appearance, relationships, financial capabilities, strengths and weakness) and history of his/her illness if it is for medical purposes.

Social Case Study Report is also used as reference in the conduct of study of a certain person/client

needing whatever assistance/services he/she would like to avail of from any NGO/GO’s facilities for the solution of his/her problem.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Client approaches the Social Worker for

interview and assessment

1 hour MYRNA A. ORBOC

JULIE ANN AGANOS

2. Social Worker conducts home visit and gathers collateral information

1 day JULIE ANN AGANOS

MYRNA A. ORBOC

3. Social Worker prepares the Social Case Study

1 hour

JULIE ANN AGANOS

MYRNA A. ORBOC

4. Social Worker issues/releases Social Case Study Report duly signed by the CSWO

2 days after JULIE ANN AGANOS

MYRNA A. ORBOC

Page 62: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

56

LOCAL CIVIL REGISTRY OFFICE Ground Floor, City Hall

Independence St., Poblacion II, Oroquieta City

Page 63: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

57

Page 64: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

58

VISION

THE City Civil Registry Office is an honest and reliable provider of civil registration products and

services

MISSION

As the Primary Civil Registration Agency of the City Government, the City Civil Registry Office

Produces and Provides Quality Civil Registration Products and Services

Page 65: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

59

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

SECURING CERTIFICATION OF BIRTH, DEATH,

AND/OR MARRIAGE

ABOUT THE SERVICE

A certification of birth, death, and/or marriage is a certified transcription issued by the City Civil Registrar

or her authorized representative for any legal purpose, e.g. school enrolment, applying for driver’s license, etc. The documents is valid only up to 6 months from date of issuance as per DFA and other agencies’

policy.

REQUIREMENT(S)

Accomplished Verification Slip Form (VSF)

For birth - written authority if applicant is not the owner of the documents, parent, grandparents,

spouse, or children of the owner.

REQUIREMENT(S)

Verification Fee P 30.00

Certification Fee:

Destroyed or not available P 50.00

Available P 50.00

DST P 15.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Submit Barangay Resolution and/or Letter

Request.

1 minute

NILDA C. BADIANG

LIEZEL C. TAC-AN

2. VERIFICATION

Clerk aide verifies document using index

card register, or file copy and if already

encoded, computer files. For delayed, registered documents, manual

verification takes a long time. You will be informed either to wait or return the next day.

5 minutes - for timely registration

No definite minutes,

hours, days, - for delayed registration

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid

1 minute

Page 66: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

60

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

4. PAYMENT OF FEES

Applicant proceeds to City Treasurer’s

Office for payment of require fees.

5-10 minutes

Windows 3, 4, 5, & 6

City Treasurer’s Office

5. DOCUMENT REGISTRATION

Clerk Aide assigns Registry Number and

tupe the number in the item provided for

such and the item for approved portion of the City Civil Registrar.

5 minutes

NILDA C. BADIANG

LIEZEL C. TAC-AN

6. APPROVAL OF CERTIFICATION

The city Civil Registrar affixes his

signature to the Documents.

ENGR. BEAU L. CABAHUG

2 minutes

7. DISTRIBUTION OF CODES

Clerk Aide gives 1 copy to applicant and

retains 3 copies of documents.

1 minute

NILDA C. BADIANG

LIEZEL C. TAC-AN

Page 67: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

61

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

AUTHENTICATION OF BIRTH, DEATH, MARRIAGE, COURT DECREE, AND/OR LEGAL INSTRUMENT

ABOUT THE SERVICE

Authentication of civil registry documents are required for various legal purpose, e.g. NSO, GSIS & SSS claims, etc.

REQUIREMENT(S)

Accomplished Verification Slip Form (VSF) for birth, death, or marriage.

For birth - written authority if applicant is not the owner of the documents, parents, grandparents,

spouse, or children of the owner.

Owner’s copy of registered documents.

REQUIREMENT(S)

Authentication fee per sheet P 30.00

Verification Fee (if applicant

has no original copy of the document P 30.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Submit VSF and other applicable

requirements.

For Birth, Death, and/or marriage

For Court Decree or Legal Instrument

1 minutes

1 minutes

DONJAY B. BATION/

LIEZEL C. TAC-AN

JEAN N. ROLLINAS

2. INTERVIEW & VERIFICATION

You will be interviewed to determine

when document was registered.

Verification follows.

For birth, death, and/or marriage

For court decree or legal instrument

10-15 minutes

10-30 minutes

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid

For birth, death, and/or marriage

For court decree or legal instrument

1 minute

1 minute

Page 68: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

62

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

4. PAYMENT OF FEES

Applicant proceeds to City Treasurer’s

Office for the payment of require fees.

5-10 minutes

Windows 3, 4, 5, & 6

City Treasurer’s Office

5. STAMPING OF CERTIFIED MACHINE COPY &

OFFICIAL RECEIPT NUMBER

Clerks request O.R. from applicant and

stamps each sheets to be authenticated.

For birth, death, and/or marriage

For court decree or legal instrument

2 minutes

DONJAY B. BATION/

LIEZEL C. TAC-AN

JEAN N. ROLLINAS

6. SIGNING AND ISSUANCE

City Civil Registrar affixes her signature

per sheet and gives copy of document to

applicant

1 minute / per sheet

ENGR. BEAU L. CABAHUG

Page 69: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

63

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

REGISTRATION OF BIRTH, DEATH, OR

MARRIAGE (TIMELY)

ABOUT THE SERVICE

Authentication of civil registry documents are required for various legal purpose, e.g. NSO, GSIS & SSS

claims, etc.

REQUIREMENT(S)

4 copies of Certificate of Death, Certificate of Fetal Death and/or Certificate of Marriage duly

accomplished.

REQUIREMENT(S)

Documentation Fee:

Birth, Death/Fetal Death P 30.00

Marriage P 30.00

Burial Permit Fee P 50.00

Admission of Paternity P 100.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Document submitted is carefully reviewed

to determine if there are un-affixed

signature and/or unfilled-up items. You will be instructed what to do if there are

items that are lacking

2 - 5 minutes

LIEZEL C. TAC-AN/

CONCEPCION M. PACAÑA

ENRIQUE N. GANGOSO 2. DOCUMENT EVALUATION AND REVIEW

Document is evaluated, in case of birth

certificates, to determine legitimacy status

of child. If illegitimate birth and father acknowledges child, the clerk-aide fills up

the affidavit of Admission of Paternity (AOP) and have the father signed then swore before a public or private attorney.

The AOP is then, registered in the Register of Legal Instrument.

30 minutes to 1 hour

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid

1 minute

CONCEPCION M. PACAÑA

LIEZEL C. TAC-AN ENRIQUE N. GANGOSO

4. PAYMENT OF FEES

Applicant proceeds to City Treasurer’s

Office for payment of required fees.

5-10 minutes

Windows 3, 4, 5, & 6 City Treasurer’s Office

Page 70: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

64

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

5. DOCUMENT REGISTRATION

Clerk Aide assigns Registry Number and

type the number in the item provided for

such and the item for approved portion of the City Civil Registrar

5 minutes

CONCEPCION M. PACAÑA

LIEZEL C. TAC-AN

ENRIQUE N. GANGOSO

6. APPROVAL OF REGISTRATION

The City Civil Registrar affixes her signa-

ture to the document.

2 minutes

ENGR. BEAU L. CABAHUG

7. DISTRIBUTION OF COPIES

Clerk Aide gives 1 copy to applicant and

retains 3 copies of document

1 minute

CONCEPCION M. PACAÑA LIEZEL C. TAC-AN

ENRIQUE N. GANGOSO

Page 71: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

65

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

REGISTRATION OF BIRTH, DEATH, OR

MARRIAGE (DELAYED)

ABOUT THE SERVICE

A report of vital event made beyond the reglementary period is considered delayed. Delayed registration of events is posted for ten (10) days to determine if someone opposes the registration or not Births prior

to February 27, 1931 ca now be registered.

REQUIREMENT(S)

FOR BIRTH: (2 copies each)

1. Affidavit of 2 interested persons attesting the facts of birth of the child 2. Any 2 of the following documentary evidences:

a. Baptismal Certificate b. COMELEC VRR with information of parents c. School Record (Elementary or High School Form 137A), and/or d. Any document showing the name of the child, date and place of birth

3. If married, copy of marriage certificate

FOR DEATH: (2 copies each) Any 2 of the following documentary evidences:

a. Copy of Burial Permit Fee b. Certification from the church authority or cemetery caretaker where deceased person was buried c. Affidavit of 2 disinterested persons attesting the facts of death of the deceased person.

FOR MARRIAGE: (2 copies each)

1. Copy of License 2. Copy of Application of Marriage License 3. Affidavit of delayed registration of marriage

OTHER REQUIREMENTS FOR ALL TYPES OF DOCUMENT 1. NSO negative certification (if age is 10 years old or over) 2. Currents Community Tax Certificate of Father/Applicant

REQUIREMENT(S)

Documentation Fee:

Delayed Birth, Marriage & Death P 50.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Document with the applicable requirements is reviewed. If event occurred outside of hospital, Assistant Registration Officer (ARO) prepares applicable certificate.

5-10 minutes

CONCEPCION M. PACAÑA

ENRIQUE N. GANGOSO

2. EVALUATION AND REVIEW

Document is evaluated, in case of birth certificates, to determine legitimacy status of child. If illegitimate birth and father acknowledges child, the clerk-aide fills up the Affidavit of Admission of Paternity (AOP) and have the father signed then swore before a public or private attorney. The AOP is then, registered in the Register of Legal Instrument. ARO also fill up the affidavit of Delayed Registration.

30 minutes to 1 hour

Page 72: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

66

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

APPLICATION FOR MARRIAGE LICENSE

ABOUT THE SERVICE

For a marriage to be valid, the essential requisites and formal requisites should be present. The essential requisites includes the legal capacity of the contracting parties who must be male and female; and their

consent freely given in the presence of the Solemnizing Officer. One of the formal requisites of marriage is a valid marriage license

REQUIREMENT(S)

FILIPINO CITIZENS:

1. Birth Certificates of Contracting Parties

2. Parental Consent signed by father, or both father & mother, if age is 18 years old and below 21 years old.

3. Parental Advice signed by Father or Mother, or both, if age is 21 years old and below 25 years old. 4. CENOMAR issued by NSO if age is 25 years old and over.

5. Current Community Tax Certificates

FILIPINO CITIZENS AND FOREIGNER::

1. Same as Requirement 1 and 4 of Filipino Citizens

2. Legal Capacity to Contract marriage/Affidavit in lieu of the Legal Capacity to Contract Marriage issued by the authorized official of their embassy in Metro Manila, Philippines

3. If divorced, copy of the divorce decree

FEES

Application for Marriage License

Filing Fee P 60.00 Application Form P 30.00

PMC Trust Fund (CHO) P 60.00 Advice upon intended Marriage P 30.00

Sworn Statement Advice P 30.00 Consent P 30.00

Registration Fee P 30.00

License Fee P 25.00

Solemnization Fee P 30.00

Marriage Form P 30.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Present all required documents to Registration Officer II (R.O. II)

5 minutes

ENRIQUE N. GANGOSO

2. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid

1 minute

3. PAYMENT OF FEES

Applicant proceeds to City Treasurer’s

Office for payment of required fees

5 –10 minutes

WINDOW 3, 4, 5 & 6 City Treasurer’s Office

4. INTERVIEW

You will be asked for any information not

found in the submitted documents, if necessary. If one of the contracting parties is a foreigner, RO II registers the Legal Capacity in the Register of Legal Instrument.

5-10 minutes

ENRIQUE N. GANGOSO

Page 73: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

67

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

5. PREPARATION

A set of applicants forms will be filled up for the contracting parties, RO II assigns a Register Number and post the document in the Register of Application for Marriage License then submits to the City Civil Registrar (CCR).

20 minutes

ENRIQUE N. GANGOSO

6. APPROVAL OF REGISTRATION

Contracting parties are subjected to further interview for other information needed by CCR. If everything is in order, contracting parties sign document. DDR also affixes her signature on the document then gives the necessary instruction and furnishes 1 copy of the Notice to the contracting parties

15-20 minutes

ENGR. BEAU L. CABAHUG

7. PUBLICATION OF NOTICE

The clerk aide posts 1 copy of the Notice and the Application for Marriage License at the LCRO Bulletin Board

10 days

DONJAY B. BATION 8. SUBMIT MARRIAGE COUNSELLING

CERTIFICATE/S (MCC)

Contracting parties give copy of the MCC/s

to Clerk Aide and secure payment order slip for additional fees.

5 minutes

9. PAYMENT OF ADDITIONAL FEES

Applicant proceeds to City Treasurer’s for payment of required additional fees

5 – 10 minutes

Windows 3, 4, 5 & 6

City Treasurer’s Office

10. SORTING OF COPIES

The clerk aide sorts the copies of the documents as required and gives all sorted copies to the CCR

10 - 15 minutes

DONJAY B. BATION

11. ISSUANCE OF LICENSE

The CCR reviews all sorted copies and affixes his signature to the Marriage License. He then give the copies to the contracting parties and the solemnizing officer.

5 minutes

ENGR. BEAU L. CABAHUG

Page 74: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

68

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

REGISTRATION OF COURT DECREE

ABOUT THE SERVICE

A court decree concerning the status of a person should be registered on the Local Civil Registry Office where the Court is functioning within.

REQUIREMENT(S)

LOCAL PETITIONERS:

3 authenticated copies of court decision, Entry of Judgment and Certificate of Finality

OUT-OF-TOWN PETITIONERS: 4 authenticated copies of court decision, Entry of Judgment and Certificate of Finality

If delayed, equivalent copies of Affidavit of Delayed Registration of Court Decree

FEES

Registration Fee Refers to Oroquieta City Tax Ordinance by Type of Court Decree

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Present all required documents to Clerk III

5 minutes

JEAN N. ROLLINAS

2. EVALUATION AND REVIEW

The documents are checked by Clerk III for the

signature of Clerk of Court in every page and to determine if the Certificate of Finality is within the

reglementary period. If beyond, Clerk III requires Affidavit of Delayed Registration

15 minute

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid

1 minutes

4. PAYMENT OF FEES

Applicant proceeds to City Treasurer’s Office for

payment of required fees.

5-10 minutes

WINDOW 3, 4, 5 & 6

City Treasurer’s Office

5. POSTING IN REGISTER OF COURT DECREE

The document is assign a registry number and

posted in the Register of Court Decree

3 minutes

JEAN N. ROLLINAS 6. STAMPING OF REGISTRY NUMBER AND OTHER APPLI-

CABLE STAMPS

The document is assign a registry number and

posted in the Register of Court Decree

15 minutes

7. APPROVAL OF REGISTRATION

The City Civil Registrar affixes her signature to

every page of the document and gives a copy to the owner. If out-of-town petitioner, 2 copies are

given. 1 copy for the owner and 1 copy for the municipal civil registrar where event is registered.

5 minutes

ENGR. BEAU L. CABAHUG

Page 75: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

69

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

ELECTRONIC ENDORESEMENT

ABOUT THE SERVICE

This is a kind of service intended to shorten the processing time for those negative documents like

birth, death and or marriage to become positive and or available in the NSO database.

REQUIREMENT(S)

NSO NEGATIVE COPY OF THE DOCUMENTS

FEES

AUTHENTICATION FEE P 60.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

The documents will be scrutinize by the clerk II

and will be further verified.

15 minutes

DONJAY B. BATION CONCEPCION M. PACAÑA

2. EVALUATION AND REVIEW

If found complete, the Clerk II will then prepare the

papers.

15 minute

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid.

1 minutes

4. PAYMENT OF FEES

Client proceeds to the City Treasurer’s Office for

the payment of required fees.

1 - 5 minutes

WINDOW 3, 4, 5 & 6

City Treasurer’s Office

5. APPROVAL

The City Civil Registrar will do the final checking

and if found complete will affix his signature.

3 minutes

ENGR. BEAU L. CABAHUG 6. MAILING TO NSO-OZAMIZ CITY

The client will be advised to mail the document to

NSO-Ozamiz City as per required by the Provincial Statistics Officer of PSA(NSO)

15 minutes

Page 76: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

70

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

ADVANCE ELECTRONIC ENDORESEMENT

ABOUT THE SERVICE

This is a kind of service intended to shorten the processing time for those negative documents like

birth, death and or marriage to become positive and or available in the NSO database.

REQUIREMENT(S)

CLIENT’S LETTER REQUEST TO PSA (NSO)

FEES

AUTHENTICATION FEE P 60.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

The documents will be scrutinize by the clerk II

and will be further verified.

15 minutes

JEAN N. ROLLINAS

2. EVALUATION AND REVIEW

If found complete, the Clerk II will then prepare the

papers.

5 minutes

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid.

1 minute

4. PAYMENT OF FEES

Client proceeds to the City Treasurer’s Office for

the payment of required fees.

1 - 5 minutes

WINDOW 3, 4, 5 & 6

City Treasurer’s Office

5. APPROVAL

The City Civil Registrar will do the final checking

and if found complete will affix his signature.

3 minutes

ENGR. BEAU L. CABAHUG 6. MAILING TO NSO-OZAMIZ CITY

The client will be advised to mail the document to

NSO-Ozamiz City as per required by the Provincial Statistics Officer of PSA(NSO)

15 minutes

Page 77: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

71

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

R. A. 9048

ABOUT THE SERVICE

It is an act authorizing the city or municipal civil registrar or the consul general to correct clerical or

typographical error in an entry and/or change of first name or nickname in the civil register without need of a judicial order.

REQUIREMENT(S)

FOR CHANGE OF FIRST NAME

NSO BIRTH CERTIFICATE

AT LEAST TWO OF THE FOLLOWING: BAPTISMAL CERTIFICATE COMELEC VOTER AFFIDAVIT HIGH SCHOOL FORM 137-A MARRIAGE CERTIFICATE (If Married) BIRTH CERTIFICATES OF SONS/DAUGHTERS PASSPORT ANY VALID PUBLIC DOCUMENTS

BARANGAY, POLICE AND NBI CLEARANCES

CERTIFICATE OF EMPLOYMENT (FOR EMPLOYED)/AFFIDAVIT OF UNEMPLOYMENT (FOR NOT EMPLOYED)

PUBLICATION

FOR CORRECTION OF CLERICAL ERRORS

NSO BIRTH, MARRIAGE AND OR DEATH CERTIFICATE

AT LEAST TWO SUPPORTING PAPERS (Public Documents) FOR EVERY ERROR.

FEES

FOR CHANGE OF FIRST NAME P 3,000.00 (FOR R.A. 9048) P 30.00 (FOR U.P. RESEARCH FEE)

FOR CORRECTION OF CLEARICAL ERRORS P 1,000.00 (FOR R.A. 9048) P 10.00 (FOR U.P. RESEARCH FEE)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Present all required Documents to the City Civil

Registrar

15 minutes

ENGR. BEAU L. CABAHUG

2. EVALUATION AND REVIEW

The Documents are checked by the City Civil

Registrar and if found complete, the CCR will then assists the client in making the petition for

correction.

15 minute

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid.

1 minutes

4. PAYMENT OF FEES

Applicant proceeds to the City Treasurer’s Office

for the payment of required fees.

1 - 5 minutes

WINDOW 3, 4, 5 & 6

City Treasurer’s Office

Page 78: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

72

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

5. POSTING THE PETITIONS FOR CORRECTION

The client will then be advise to come back on

schedule date (at least 2 months after application)

3 minutes

JEAN N. ROLLINAS

6. DECISION OF PETITIONS FOR CORRECTION

The CCR will render decision for the petitions.

15 minutes

ENGR. BEAU L. CABAHUG

7. REQUESTING FOR A SECURITY PAPER (ANNOTATED) TO NSO MANILA

The client will be advised to get a PMO from the

post office for the amount equivalent to number of

NSO SECPA as wished by the client.

15 minutes JEAN N. ROLLINAS

ENGR. BEAU L. CABAHUG

Page 79: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

73

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

R. A. 10172

ABOUT THE SERVICE

It is an act authorizing the C/MCR to correct clerical or typographical errors in the birth certificate

specifically in the errors in the day/and or month in the date of birth and sex.

REQUIREMENT(S)

For the Gender

EARLIEST SCHOOL RECORDS

BAPTISMAL CERTIFICATE

MEDICAL RECORDS

CERTIFICATE OF EMPLOYMENT (IF EMPLOYED/AFFIDAVIT OF UNEMPLOYMENT (FOR

UNEMPLOYED)

MEDICAL CERTIFICATE (ACCREDITED GOVERNMENT DOCTORS OF THE LOCALITY

PUBLICATION

BARANGAY, POLICE AND NBI CLEARANCES

For Birth Day and or Birth Month

EARLIEST SCHOOL RECORDS

BAPTISMAL CERTIFICATE

CERTIFICATE OF EMPLOYMENT

PUBLICATION

BARANGAY, POLICE AND NBI CLEARANCES

FEES

For both Gender and Birth Date or Birth Month Issue P 3,000.00 (FOR R.A. 10172) P 30.00 (FOR U.P. RESEARCH FEE)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Present all required Documents to the City Civil

Registrar

15 minutes

ENGR. BEAU L. CABAHUG

2. EVALUATION AND REVIEW

The Documents are checked by the City Civil

Registrar and if found complete, the CCR will then

assists the client in making the petition for correction.

15 minute

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid.

1 minutes

4. PAYMENT OF FEES

Applicant proceeds to the City Treasurer’s Office

for the payment of required fees.

1 - 5 minutes

WINDOW 3, 4, 5 & 6 City Treasurer’s Office

5. POSTING THE PETITIONS FOR CORRECTION

The client will then be advise to come back on

schedule date (at least 2 months after application)

3 minutes

JEAN N. ROLLINAS 6. DECISION OF PETITIONS FOR CORRECTION

The CCR will render decision for the petitions.

15 minutes

7. REQUESTING FOR A SECURITY PAPER (ANNOTATED) TO NSO MANILA

The client will be advised to get a PMO from the

post office for the amount equivalent to number of

NSO SECPA as wished by the client.

15 minutes

ENGR. BEAU L. CABAHUG

Page 80: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

74

LOCAL CIVIL REGISTRY OFFICE EQUITY ENHANCING SERVICES

BATCH REQUEST SYSTEM (BREQS)

ABOUT THE SERVICE

It is an offline version of securing Birth, Marriage, Death Certificate and or Certificate of No Marriage

(CENOMAR). The City and the NSO-Ozamiz City come into an agreement (MOA) which was signed last 2010.

REQUIREMENT(S)

VALID IDs

AUTHORIZATION LETTER (If the applicant is not the Document Owner, Parents, Grandparents)

CLAIM SLIP

FEES

BIRTH CERTIFICATE P 60.00 (SERVICE FEE) MARRIAGE CERTIFICATE P 60.00 (SERVICE FEE) DEATH CERTIFICATE P 60.00 (SERVICE FEE) CENOMAR P 55.00 (SERVICE FEE)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. FILL UP APPROPRIATE FORMS 5 minutes

JAN-ISIS L. GIMENA

JOY C. ABOGA-A

2. EVALUATION AND REVIEW

The Documents are checked by the clerk aide for

its validity and consistency.

5 minutes

3. SECURE PAYMENT ORDER SLIP

This slip specifies the fees to be paid.

1 minutes

4. PAYMENT OF FEES

Applicant proceeds to the City Treasurer’s Office

for the payment of required fees.

1 - 5 minutes

WINDOW 3, 4, 5 & 6 City Treasurer’s Office

5. POSTING THE APPLICATIONS TO BREQS SYSTEM

The client will be given a claim slip to be brought

and presented during the claiming of the documents.

The client will then be advise to come back on

schedule date.

All applications will be brought to NSO-Ozamiz

CRS outlet for payment and printing

3 minutes

JAN-ISIS L. GIMENA

JOY C. ABOGA-A

6. RELEASING OF THE DOCUMENTS

The documents will be released upon the

presentation of valid id, claim slip and or with authorization.

3 minutes

Page 81: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

75

GENERAL SERVICES OFFICE Ground Floor, City Hall

Independence St., Oroquieta City Tel # (088) 531 1516

Page 82: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

76

Page 83: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

77

SERVICE VISION

We Provide Excellent Services to the Public

Page 84: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

78

GENERAL SERVICE OFFICE EQUITY ENHANCING SERVICES

REQUEST TO POST BILLBOARDS AND POSTERS/TARPAULINS

ABOUT THE SERVICE

GSO takes charge in designating areas/space for posting billboards and posters/tarpaulins.

REQUIREMENT(S)

Request to post billboard and poster / tarpaulins must be addressed to the Office of the City Mayor, or

Secure a note from the Office of the City Mayor

Requesting Party shall take charge in the installation/posting of billboard/posters/tarpaulins.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. See or submit request / note to the Supply Officer IV

10 minutes

PAMELA P. AGUNOD

Page 85: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

79

GENERAL SERVICE OFFICE EQUITY ENHANCING SERVICES

REQUEST TO USE THE CITY GYM GENERATOR

ABOUT THE SERVICE

GSO takes charge in the operation/maintenance of the City Gym Generator. Bookings shall be made during office hours (8:00 A.M. to 12:00 Noon—1:00 P.M. to 5:00 P.M., Monday to Friday)

REQUIREMENT(S)

Request to use the City Gym Generator must be addressed to the Office of the City Mayor, or

Secure a note from the Office of the City Mayor

Deposit the cost of diesel equivalent to the number of hours being booked (for the use of the City Gym

in case of power outages). 1 hour diesel consumption is 22.5 liters

The amount to be deposited is 22.5 liters x current diesel price and is refundable in case no black out/

power outages during the duration of the activity

Pay the amount of P400.00 for the honorarium of 2 generator operators. This will be charged only if

duration of the generator’s use fall on weekends/non-working day/holiday and/or a working day but after 5:00 P.M.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. See or submit request/note to the Supply Officer IV

10 minutes

PAMELA P. AGUNOD

2. Pay the deposit (for fuel) and honorarium for the generator operators

5 minutes

***How to Claim the Refund

1. Bring the temporary receipt issued by GSO 5 minutes

Page 86: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

80

Office of the City Engineer Office of the Building Official

Upper Langcangan, Oroquieta City Tel # (088) 531 1232

Page 87: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

81

Page 88: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

82

VISION

To be a partner with the local government unit in attaining its thrust of making it as “A City of Good Life” through the prompt delivery of sound and efficient

services to the public. To fully implement the programmed projects of the city government which shall focus on activities directed but not limited to the production farm-to-

market roads, maintenance of existing government structures and facilities.

MISSION

To provide and insure the effective maintenance of government facilities for public use and convenience.

To regulate and control all public and government owned buildings and

structures to provide a framework of standards and requirements taking into consideration the location, design, quality of material, construction of material

used, occupancy and maintenance to safeguard the life and limb of the public.

To provide well-maintained city streets/barangay roads & bridges aimed to bring easy access of transportation in transporting products from rural

communities to the center of commerce. To implement sound infrastructure projects of the local government unit.

SERVICE STANDARD

Willingness to serve the constituents disregarding personal status and

interest for the common good and the best interest of the transacting public as the implementing arm of the Local Executive, with Proverbs 29:18 as our

guide which states, to quote, “Without a vision, the people perish”

Page 89: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

83

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

SECURING BUILDING PERMIT

ABOUT THE SERVICE

A Building Permit is required prior to construction, erection, additional, alternation, major repair, or renovation or conversion of any building/ structure owned by private entities or by Government, pursuant to Sec. 301 of the Implementing Rules and Regulation, P.D. 1096 National Building Code of the Philippines which states; Sec. 301. Building Permits: No persons, firm or corporation, including any agency or instrumentality of the government shall erect,

construct, alter, repair, move, convert or demolish any building or structure or cause the same to be done without first obtaining a building permit therefore from the Building Official assigned in the place where the subject building is located or the building work is to be done.

Sec. 305. Validity of Building Permits A building permit issued under the provisions of this Code shall expire and become null and void if the

building or work authorized therein is not commenced within a period of one year from the date of such permit, or if the building or work so authorized is suspended or abandoned at any time after it has been commenced, for a period of 120 days.

REQUIREMENT(S)

Application Forms (BUILDING, CIVIL/STRUCTURAL, ARCHITECTURAL, EXCAVATION & GROUND

PREPARATION, SANITARY/PLUMBING, ELECTRICAL, ELECTRONICS, MECHANICAL)

Five (5) sets of survey plans, design plans, specifications and other documents prepared, signed and

sealed over the printed names of the duly licensed and registered professionals.

Geodetic Engineer, in case of lot survey plans;

Architect, in case of architectural documents; in case of architectural interior/interior design

documents, either an architect of interior designer may sign;

Civil Engineer, in case of civil/structural documents;

Professional Electrical Engineer, in case of electrical documents;

Professional Mechanical Engineer, in case mechanical documents;

Sanitary Engineer, in case of sanitary documents;

Master Plumber, in case of plumbing documents;

Electronics Engineer, in case of electronics documents;

Bill of Materials & Cost Estimates - 5 copies In case the applicant is the registered owner of the lot;

Certified True Copy of OCT/TCT

Tax Declaration

Current Real Property Tax Receipt

In case the applicant is not the registered owner of the lot, in addition to the above, a duly notarized copy of:

Contract of Lease or Deed of Absolute Sale

Lot Owner Authorization

Specification - 3 copies

Structural Design Analysis - for Two (2) - Storey and above with attic-mezzanine/roof deck/penthouse - 2

copies

Previous approved or permit for in case of addition, alteration & renovation - 2 copies

Certification from Civil Engineer in-charge of project, regarding Structural stability of existing building in its

foundation and columns and beams in case of addition of floor level - 3 copies

Soil Roiling Test Result - for Four (4)-Storey and above or Three (3)-Storey and above with attic,

mezzanine, roof deck or penthouse - 3 copies

Page 90: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

84

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

Clearance from other government agencies exercising regulatory functions - 2 copies. Such regulatory

agencies are:

City Planning and Development Office - for zoning and land use of all types of building/structures

Bureau of Fire Protection - for all types of buildings structures

Environment and Natural Resources Office/Department of Environment and Natural Resources - for

Industrial and Agricultural Buildings.

Department of Labor and Employment - for Industrial Buildings

Department of Health - for health hazard - related buildings/structures

Air Transportation Office - for building/structures exceeding 45 meters in height

Philippine Tourism Authority - for tourist - oriented projects

Department of Education - for educational buildings

Energy Regulatory Board - for gasoline stations

To facilitate processing: please take note of the following before submitting the plans and other requirements above to the CEO:

Requirements of the National Building Code

Requirements of the Referral Codes (Architectural Code, Philippine Electrical Code (PEC), Revised

Plumbing Code, Structural Code (NSCP), Mechanical Engineering Code (PSME)

Compliance with BP 344 (Accessibility Law) should be indicated in detail on plans for commercial, institu-

tional and public buildings.

Grease Traps/Oil Separators shall be provided for hotels, restaurants, eateries, terminals, gasoline sta-

tions, auto repair shops, bakeries and other similar establishments.

All revisions/additions made in the plans shall have an acknowledgement of the designer.

Special Power of Attorney shall be provided if the owner is not he signatory in all application forms, plans,

and documents.

All application forms and letters must be filled-up with all the necessary information available.

Forms and letters, Plans, Specification, Bill of Materials and Cost Estimates and other pertinent docu-

ments must be signed and sealed by the designer and signed by the owner.

REQUIREMENT(S)

Please refer to New Schedule of Fees & Other Charges, The National Building Code of the Philippines & its

Revised Implementing Rules & Regulations, approved by DPWH and took effect on April 30, 2005

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT BUILDING PERMIT APPLICATION FORMS

Go t o frontline staff & secure building permit applica-

tion

10 minutes

MS. SHIRLEY SARAMOSING

Clerk MS. REBECCA PATOY

Clerk (Casual)

2. SECURE 1st INDORSEMENT TO OTHER OFFICES/AGENCIES

Present the plans & required documents t o Bldg.

Staff, Bldg. Staff conducts initial verification of docu-ments then an endorsement is prepared for applicant to

secure clearances form other offices/agencies (Bureau of Fire Dept., CPDS, DENR, etc.)

15 minutes

Engr. REY MAG-USARA

Engineer I

Engr. BUEN M. ESTUR Engineer I

Engr. PANFILO BAÑEZ JR.

Special Agent I

Page 91: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

85

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

3. SUBMIT APPLICATION FORMS, PLANS & COMPLETE RE-

QUIREMENTS (WITH CLEARANCE)

After securing clearances from other regulatory agencies,

Bldg. Staff evaluates & review documents as to the ff. tech-nical requirements.

a. Civil Engineer - Line & Grade, Structural Plans & relat-ed documents.

b. Architect - Architectural Plans & related documents. c. Sanitary Engineer/Master Plumber - Plumbing/Sanitary

Plans & related documents d. Electrical Engineer - Electrical Plans & related docu-

ments.

e. Mechanical Engineer - Mechanical Plans & related documents.

f. Electronic Engineer - Electronic Plans & related docu-ments

Half Day

ENGR. REY MAG-USARA

Engineer I

ENGR. ERROL EBILLO Building Inspector

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

ENGR. BUEN ESTUR Engineer I

ENGR. CHERYL B. QUIDET

Engineer IV

4. INQUIRE ON THE STATUS OF APPLICATOIN

Inquire about the result of evaluation & assessment on the

next working hour. If there are no deficiencies, request for

an Order of Payment, then Proceed to Step 6.

15 minutes

ENGR. REY MAG-USARA Engineer I

ENGR. BUEN ESTUR Engineer I

5. RETURN OF PLANS & DOCUMENTS TO APPLICANT

Get the plans & documents for correction with the checklist

of lacking/additional requirements if any (for recording in

Office Log Book)

15 minutes

ENGR. REY MAG-USARA Engineer I

ENGR. BUEN ESTUR Engineer I

6. SUBMIT LACKING DOCUMENTS & CORRECTED PLANS

Technical Staff reviews the corrected plans & checks com-

pleteness of documents, then an Order of Payment is is-

sued.

20 minutes

ENGR. REY MAG-USARA Engineer I

ENGR. BUEN ESTUR Engineer I

ENGR. CHERYL B. QUIDET Engineer IV

7. PAY BUILDING PERMIT FEES

Present Order of Payment to Revenue Collection Office at

City Treasurer Office, & pay required fees.

5 minutes

License Division

8. SUBMIT OFFICIAL RECEIPTS/SCHEDULE FOR INSPECTION

Go back to the Office of the Building Official & submit your

Official Receipt. Bldg. Staff schedules date of inspection

If project is already started If not proceed to step 11

15 minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR. Special Agent I

ENGR. CHERYL B. QUIDET Engineer IV

9. INSPECTION @ PROJECT SITE

Bldg. Inspection Team conducts site inspection (if project

is already started)

1 hr. - including travel

time

Building Inspection Team 10. ISSUANCE OF INSPECTION REPORT

If errors/violations are found during inspection, an Inspec-

tion Report is furnished to the applicant & documents is held

pending, until corrections are made on site * Re-inspection by the Team after correction

20 minutes

11. PROCESSING OF PERMITS

Bldg. Staff process the plans & pertinent documents &

final evaluation by Division Chief

30 minutes

BUILDING STAFF

Engr. CHERYL B. QUIDET Engineer IV

12. APPROVED OF PERMIT

Building Official approves Building Permit

10 minutes

Engr. NAPOLEON U. NERI

Building Official

13. RELEASE OF PERMIT

Bldg. Staff records permit, assigns corresponding Permit

No. & release owner’s copy of permit

10 minutes

Ms. SHIRLEY SARAMOSING Clerk

Ms. REBECCA PATOY Clerk (Casual)

Page 92: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

86

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

SECURING ANCILLARY & ACCESSORY PERMITS:

ABOUT THE SERVICE

Aside from a building permit, the Office of the Building Official / City Engineer’s Office issues other permits that are required before the renovation, construction or demolition of any structure. The Ancillary Permits duly signed and sealed by the corresponding professionals and the plans and specifications shall be submitted together with the duly notarized application for Building Permit. The Building Permit is null and void if not accompanied by the Ancillary Permits. The prescribed Ancillary and other Accessory Permits/forms shall likewise be used whenever applicable. The Ancillary Permits are the following:

Architectural Permit

Civil/Structural Permit

Electrical Permit

Mechanical Permit

Sanitary Permit

Plumbing Permit

Electronics Permit The Accessory permits are issued by the Building Official for activities being undertaken prior to or during the processing of the building permit. These permits include, among others, ground preparation and excavation, encroachment of foundation to public area, fencing, for fence not exceeding 1.80 meters high, sidewalk construction, temporary sidewalk enclosure and occupancy, erection of scaffolding, erecting, repair, removal of sign, and demolition.

TYPES OF PERMIT AND REQUIREMENT(S)

ELECTRICAL PERMIT

This document is required before putting up new additional, or alteration of electrical installations.

For new buildings, this forms part of the requirements for Building Permit Application. Requirements:

Electrical Permit Application Form signed by a Professional Electrical Engineer

Electrical Plans

Electrical Specifications

Bill of Materials & Cost Estimates

Electrical Design Analysis (for large electrical installation)

MECHANICAL PERMIT

This is required before the installation of new or additional, removal or alteration of machinery of at least 20 HP. For new buildings, this forms part of the requirements for a Building Permit Application.

Requirements:

Mechanical Permit Application Form signed by a Professional Mechanical Engineer

Mechanical Plans

Mechanical Specifications

Bill of Materials & Cost Estimates

SANITARY / PLUMBING PERMIT

This document is required before the construction of new or additional, or altering existing

plumbing installations, water supply, storm drainage, water purification and sewerage plants. For new buildings, this forms part of the requirements for a Building Permit Application. Requirements:

Sanitary/Plumbing Permit Application Form signed by a Sanitary or Master Plumber

Sanitary/Plumbing Plans

Sanitary/Plumbing Specifications

Bill of Materials & Cost Estimates

Page 93: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

87

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

ELECTRONICS PERMIT

This document is required before the installation of telecommunications system, broadcasting systems, television systems, information technology (IT), security and alarm systems, navigational aids & control, indoor and outdoor signage's, electronically controlled conveyance systems, building automation

management & control systems, etc. Requirements:

Electronics Permit Application Form signed by an Electronic Engineer

General layout plans with legends

Single line diagram

Riser diagram

Isometry of the system

Equipment's Specifications

Design Analysis, as applicable

Bill of Materials & Cost Estimates ARCHITECTURAL PERMIT

Requirements:

Architectural Permit Application Form signed by an Architect Engineer

Architectural Plans/Drawings

Architectural Interiors/Interior Design

Plans & specifications of all accessibility facilities of scale of at least 1:00

Detailed design of all accessibility facilities outside & around bldgs./ structures including parking

areas & their safety requirements at a scale of 1:50

Fire Safety Documents

CIVIL/STRUCTURAL PERMIT

This document is required before construction, addition, renovation of building/structure and before pouring concrete of the structural members. This forms part of the requirements for a Building

Permit Application. Requirements:

Civil Structural Permit Application form signed by a competent Civil Engineer

Site Development Plan

Structural Plans

Structural Analysis & Design for all building/structures, except for one-storey & single detached

building structure with a total floor area of 20.00 sq.m. or less.

Boring and Load Test

Seismic Analysis

FENCING PERMIT

This permit is secured prior to actual construction of a fence.

Requirements;

Fencing Permit Application

Fencing Plan

Bill of Materials and Cost Estimates

Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on

adjoining properties

Transfer Certificate of Title (TCT)

Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not the name of the owner/applicant)

Updated Real Property Tax Declaration

Certificate of Real Property Tax Payment

Page 94: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

88

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

DEMOLITION PERMIT

This permit is secured prior to the systematic dismantling or destruction of a building or structure in whole or in part. Requirements:

Demolition Permit Form

Sketch plan of area to be demolished

Certificate of Real Property Tax Payment

Tax Declaration of Real Property (Bldg) TEMPORARY SERVICE CONNECTION PERMIT

This permit is secured for temporary service connection to a power utility for lighting and power construction, Christmas decorative lighting, lighting of cemeteries, temporary lighting for carnivals/fiestas,

testing, etc. Requirements:

Permit Form (DPWH Form No. E-03)

Building Permit (for new construction)

Electrical Plan/ Layout

Undertaking Form, duly accomplished

EXCAVATION AND GROUND PREPARATION PERMIT

This permit is secured prior to actual ground preparation and excavation after the building line is established. It is also a requirement for a Water Connection request to the OCWD.

Requirements:

Accomplished Permit Form (NBC Form No. – A – 02)

For MOWD connection purposes, present letter request, location plan & excavation plans & details

O.R. for payment of excavation fee

TEMPORARY SIDEWALK ENCLOSURE & OCCUPANCY PERMIT

This permit is secured for use of road shoulders & sidewalk for temporary stockpile of materials aggregates and repair of sidewalk.

Requirements:

Accomplished Permit Form (NBC Form No. B – 05)

Sketch Plan & dimension of stockpile

Location Plan

SCAFFOLDING PERMIT

This permit is secured whenever the erection of scaffolding occupies street lines.

Requirements:

Accomplished Permit Form (DPWH ACCESSORY FORM NO. 2003-011-B)

Sketch Plan of street line to be occupied

SIGN PERMIT

This permit is secured prior to the installation, erection, attachment, painting of any form of

signage. Requirements:

Sign Permit Form (NBC Form No. B-07)

Building Permit Form whenever there is a concrete/steel structure

Structural Analysis whenever there is a concrete/steel structure

Sketch Plan of signage/s to be installed/erected

Location/vicinity plan

Lot documents whenever it occupies a private lot

DPWH clearance (for national roads/highways) FEES

Please refer to New Schedule of Fees & other Charges, the National Building Code of the

Philippines & its Revised Implementing Rules & Regulations, approved by DPWH and took effect on April 30 , 2005

Page 95: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

89

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

APPLICATION FOR ELECTRICAL PERMIT:

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE ELECTRICAL PERMIT APPLICATION FORM

Go to a frontline Staff & secure Electrical Permit

Application Form with list of requirements.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. LUCIA SALIBAY

Clerk (Casual)

2. SUBMIT APPLICATION FORM WITH COMPLETE

REQUIREMENTS

Building Staff evaluated submitted application form, electrical plan & complete requirements

for initial review.

15 Minutes

ENGR. ERROL EBILLO Electrical Engineer

ENGR. BUEN ESTUR

Engineer I

JAMES ABUTON

Electrician – J.O.

3. ELECTRICAL INSPECTION AT SITE

Building Staff conducts Building Electrical

Inspection at site.

1 Hour

4. INQUIRE ON STATUS OF APPLICATION

Inquire about the result of inspection, if

deficiencies are noted in actual installation, an Inspection Report is furnished to applicant.

If none proceed to Step 7.

1 Hour

ENGR. ERROL EBILLO Building Inspector

ENGR. BUEN ESTUR Engineer I

ENGR. CHERYL B. QUIDET Engineer IV

5. CORRECTION ON ACTUAL ELECTRICAL

INSTALLATION

Make the necessary electrical corrections to conform to the electrical standards of the

National Building Code & Philippines Electrical Code (PEC)

ENGR. ERROL EBILLO

Building Inspector

JAMES ABUTON Electrician – J.O.

6. REQUEST FOR RE-INSPECTION

If necessary electrical corrections have been

completed, applicant may request for a re-inspection by the Electrical Engineers.

10 Minutes

ENGR. ERROL EBILLO Building Inspector

ENGR. BUEN ESTUR Engineer I

JAMES ABUTON Electrician – J.O.

Page 96: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

90

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

7. REQUEST FOR ORDER OF PAYMENT

After the re-inspection has been made & the

electrical installations are in order, applicant may request for an Order of Payment

10 Minutes

ENGR. ERROL EBILLO

Building Inspector

8. PAY ELECTRICAL PERMIT FEE

Present Order of Payment to Revenue Collec-

tion Officer at CTO & pay the required fees.

5 Minutes

ENGR. BUEN ESTUR

Engineer I

9. PROCESSING OF PERMIT

Submit O.R. to Bldg. Staff for processing of the

Electrical Permit Application & final checking by DIV. Chief.

20 Minutes

ENGR. CHERYL B. QUIDET

Engineer IV

10. APPROVAL OF PERMIT

Building Official approves Electrical Permit

10 Minutes

ENGR. NAPOLEON U. NERI Building Official

11. RELEASE OF PERMIT

Bldg. Staff records permit, assigns correspond-

ing Permit No. & release owner’s copy of per-mit.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. LUCIA SALIBAY

Clerk (Casual)

MS. JULIE DELA CERNA

Clerk (Casual)

12. RELEASE OF PERMIT

Bldg. Staff records permit, assigns correspond-

ing

10 Minutes

13. MOELCI-I SUB-OFFICE

Applicant proceeds to MOELCI-I for schedule of

energization.

Page 97: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

91

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

Application for Fence Permit

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE FENCING PERMIT APPLICATION FORM

Go to a frontline Staff & secure Electrical Permit

Application Form with list of requirements.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk MS. REBECCA PATOY

Clerk (Casual)

2. SUBMIT APPLICATION FORM WITH COMPLETE RE-

QUIREMENTS

Building Staff evaluated submitted application form, Lot Sketch plan & complete requirements

for initial review.

15 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

3. INSPECTION AT SITE

Building Staff conducts Fence construction In-

spection at site for Line & Grade verification Lot Boundaries, Structural requirements, etc.

1 Hour

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR. Special Agent

ENGR. BUEN ESTUR

Engineer I

4. INQUIRE ON STATUS OF APPLICATION

Inquire about the result of inspection, if viola-

tions are noted in actual construction, an In-spection Report is furnished to applicant.

If none proceed to Step 7.

1 Hour

ENGR. REY MAG-USARA

Engineer I

ENGR. PANFILO BAÑEZ, JR. Special Agent

ENGR. BUEN ESTUR

Engineer I

5. CORRECTION ON ACTUAL FENCE CONSTRUCTION

Make the necessary corrections in conformance

to Line & Grade Lot Boundaries & Road Right of Way reserves area.

1 Hour

6. REQUEST FOR RE-INSPECTION

If necessary corrections have been completed,

applicant may request for a re-inspection.

10 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR. Special Agent

ENGR. CHERYL B. QUIDET Engineer IV

Page 98: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

92

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

7. REQUEST FOR ORDER OF PAYMENT

After the re-inspection has been made & the

fencing work is in order, applicant may request for an Order of Payment

10 Minutes

ENGR. REY MAG-USARA

Engineer I ENGR. CHERYL B. QUIDET

Engineer IV

8. PAY FENCING PERMIT FEE

Present Order of Payment to Revenue

Collection Officer at CTO & pay the required fees.

5 Minutes

License Division

City Treasurer Office

9. PROCESSING OF PERMIT

Submit O.R. to Bldg. Staff for processing of the

Fencing Permit Application & final checking by DIV. Chief.

20 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR. Special Agent

ENGR. CHERYL B. QUIDET

Engineer IV

10. APPROVAL OF PERMIT

Building Official approves Electrical Permit

10 Minutes

ENGR. NAPOLEON U. NERI Building Official

11. RELEASE OF PERMIT

Bldg. Staff records permit, assigns

corresponding Permit No. & release owner’s copy of permit.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. LUCIA SALIBAY Clerk (Casual)

Page 99: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

93

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

Application for Sign Permit/Scaffolding Permit/ Demolition Permit & Permit for

Temporary Sidewalk Enclosure & Occupancy

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE APPLICATION FORM

Request for the relevant permit forms from the

Building Staff

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. JULIE DELA CERNA Clerk (Casual)

2. SUBMIT APPLICATION FORM WITH COMPLETE

REQUIREMENTS

Building Staff evaluates submitted application form, for initial review.

15 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

ENGR. BUEN ESTUR

Engineer I

3. INSPECTION AT SITE

Building Staff conducts Inspection at site

1 Hour

4. ASSESSMENT OF FEES AFTER INSPECTION

Prepares Assessment fees of corresponding

permit fees.

10 Minutes

5. PAYMENT OF FEES

C.T.O.

Pay the required Permit Fee to Revenue Collection officer at C.T.O. License Div., City

Treasurer’s Div.

5 Minutes

License Division

City Treasurer Office

6. Processing of Permit

Submit all documents w/ O.R. for processing of

Application Form.

20 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

ENGR. CHERYL B. QUIDET Engineer IV

Page 100: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

94

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

7. DIVISION CHIEF CHECK/REVIEWS ALL DOCUMENTS

& APPLICATION

15 Minutes

ENGR. CHERYL B. QUIDET

Engineer IV

8. APPROVAL OF PERMIT

Building Official approves Relevant Permits

10 Minutes

ENGR. NAPOLEON U. NERI

Building Official

9. RELEASE OF PERMIT

Bldg. Staff records permit, assigns correspond-

ing Permit No. & release owner’s copy of per-mit.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. LUCIA SALIBAY

Clerk (Casual)

10. CLIENT

Receives Approved Permit

Page 101: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

95

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

APPLICATION FOR MECHANICAL/ELECTRONICS/ ARCHITECTURAL/ CIVIL STRUCTURAL & SANITARY/ PLUMBING PERMITS

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE APPLICATION FORM

Request for the relevant permit forms from the

Building Staff

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. REBECCA PATOY Clerk (Casual)

2. SUBMIT APPLICATION FORM WITH COMPLETE

REQUIREMENTS

Building Staff evaluates submitted application form, for initial review.

15 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

ENGR. ERROL EBILLO Building Inspector

ENGR. BUEN ESTUR

Engineer I

3. INSPECTION AT SITE

Building Staff conducts Inspection at site

1 Hour

4. INQUIRE ON STATUS OF APPLICATION

Inquire about the result of inspection, if

deficiencies are noted in actual installation, an Inspection Report is furnished to applicant. If

none proceeds to Step 7.

10 Minutes

5. CORRECTION ON ACTUAL MECHANICAL/

ELECTRICAL INSTALLATION, CIVIL STRUCTURAL & SANITARY PLUMBING REQUIREMENTS

Make the necessary corrections on actual

installation to conform to the provisions of National Building Code (NBC).

30 Minutes

6. PROCESSING OF PERMIT

Request for Re-Inspection if necessary

corrections have been completed, applicant may request for a re-inspection.

10 Minutes

ENGR. PANFILO BAÑEZ, JR. Special Agent I

ENGR. ERROL EBILLO

Building Inspector

ENGR. CHERYL B. QUIDET Engineer IV

Page 102: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

96

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

7. ASSESSMENT OF FEES AFTER INSPECTION

Prepares Assessment fees of corresponding

permit application.

10 Minutes

ENGR. PANFILO BAÑEZ, JR. Special Agent I

ENGR. ERROL EBILLO Building Inspector

ENGR. CHERYL B. QUIDET Engineer IV

8. PAYMENT OF FEES

CTO

Pay the required Permit Fees to Revenue Collection Officer at CTO License Division City

Treasurer’s Division.

5 Minutes

License Division

City Treasurer Office

9. PROCESSING OF PERMIT

Submit all documents w/ O.R. for processing of

Applicaition

20 Minutes

ENGR. BUEN ESTUR

Engineer I

ENGR. PANFILO BAÑEZ, JR.

Special Agent I

10. Division Chief checks/reviews all

documents & application.

15 Minutes

ENGR. CHERYL B. QUIDET

Engineer IV

11. APPROVAL OF PERMIT

Building Official approves Relevant Permits.

10 Minutes ENGR. NAPOLEON U. NERI

Building Official

12. RELEASE OF PERMIT

Bldg. Staff records permit, assigns

corresponding Permit No. & release owner’s copy of permit.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk MS. LUCIA SALIBAY

Clerk (Casual)

13. CLIENT

Receives Approved Permit

Page 103: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

97

CITY ENGINEER OFFICE EQUITY ENHANCING SERVICES

SECURING AND OCCUPANCY PERMIT

ABOUT THE SERVICE

An OCCUPANCY Permit is required before any building or structure is used or occupied. It is usually

secured after the completion of a structure.

It is also required if there is any change in the existing use or occupancy classification of a building,

structure or any portion thereof.

Rule II National Building Code, Sec. 309 Certificate of Occupancy

Inspected as to the following requirements:

Land Use & Architectural

Line & Grade

Structural

Sanitary

Electrical

Mechanical

Electronics

REQUIREMENT(S)

Certificate of Completion Form from BIS Division – NBC Form No. B - 10

Certificate of Completion – ARCHITECTURAL, MECHANICAL, ELECTRICAL, SANITARY /

PLUMBING & ELECTRONICS PERMIT

Construction Logbook

Building Inspection Sheet (if undertaken by contract), signed & sealed by Architect or Civil Engineer

As-Built plans & specifications

Fire Safety Inspection Certificate from the Bureau of Fire Protection

Current Real Property Tax Receipt

FEES

Please refer to New Schedule of Fees and other Charges, The National Building Code of the

Philippines & its Revised Implementing Rules & Regulations, approved by DPWH and took effect on April 2005

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SECURE CERTIFICATE OF COMPLETION FORM

Secure from Building Staff one (1) set of

Completion Form, NBC Form No. B-10

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. REBECCA PATOY Clerk (Casual)

Page 104: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

98

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

2. SECURE 2nd ENDORSEMENT TO OTHER OFFICE /

AGENCIES

Present the duly Accomplished Completion Form, copy of current Real Property Tax Re-

ceipt, owner’s copy of approved Building Permit, for initial verification of the requirements. A 2nd Endorsement will be given so that you can

secure a FIRE SAFETY INSPECTION CERTIF-ICATE from Bureau of Fire Protection (BFP)

and a Safety Inspection Certificate from DOLE (for Industrial Buildings).

15 Minutes

ENGR. REY MAG-USARA Engineer I

ENGR. ERROL EBILLO

Building Inspector

ENGR. PANFILO BAÑEZ, JR. Special Agent

ENGR. BUEN ESTUR

Engineer I

3. SUBMIT REQUIREMENTS

After clearances have been secured form the

BFP and DOLE, submit the duly accomplished forms and related documents, safety certifi-

cates, as-built plans (for any deviations from the approved plans). Afterwards, request for an inspection schedule.

15 Minutes

4. BUILDING INSPECTION

Building Inspection Team conducts actual in-

spection of the completed building / structure; and check if the same is in accordance with the

approved plans and specifications.

1 Hour

BUILDING INSPECTION TEAM

ENGR. REY MAG-USARA Engineer I

ENGR. ERROL EBILLO

Building Inspector

ENGR. PANFILO BAÑEZ, JR.

Special Agent

ENGR. BUEN ESTUR Engineer I

5. PREPARATION OF INSPECTION REPORT (OPTIONAL)

If the building inspectors find that the completed

project had deviations from the approved plans, you will be given an inspection Report, that lists

the needed corrections or other documents re-quired. If there are no deviations, proceed to Step 7.

1 Hour

6. PERFORM CORRECTIONS / SUBMIT ADDITIONAL

DOCUMENTS

Make the necessary corrections/submit addi-tional documents listed in the inspection report. Inform the building inspectors when these are completed, for re-inspection.

ENGR. REY MAG-USARA

Engineer I

ENGR. CHERYL B. QUIDET Engineer IV

7. ISSUANCE OF ORDER OF PAYMENT

Building Staff prepares and Order of Payment

containing an assessment of fees to be paid

10 Minutes

ENGR. REY MAG-USARA

Engineer I

Page 105: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

99

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

7. ISSUANCE OF ORDER OF PAYMENT

Building Staff prepares and Order of Payment

containing an assessment of fees to be paid

10 Minutes

ENGR. REY MAG-USARA

Engineer I

ENGR. CHERYL B. QUIDET Engineer IV

8. PAYMENT OF FEES

Proceed to the City Treasurer’s Office and pay

the required fees.

5 Minutes

License Division

City Treasurer Office

9. SUBMIT OFFICIAL RECEIPT

Submit the Official Receipt to the Building Staff.

5 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. JULIE DELA CERNA Clerk (Casual)

10. PROCESSING OF PERMITS

Building Staff prepares the CERTIFICATE OF

OCCUPANCY DPWTC, Form No. 77-006-007-8 & CERTIFICATE OF FINAL ELECTRICAL IN-

SPECTION DPWH Form No. E-05 & process the submitted documents for final checking by DIV. Chief.

1 Hour

ENGR. REY MAG-USARA

Engineer I

ENGR. ERROL EBILLO Building Inspector

ENGR. CHERYL B. QUIDET Engineer IV

11. APPROVAL OF PERMIT

Building Official approves the Occupancy Permit.

10 Minutes

ENGR. NAPOLEON U. NERI

Building Official

12. RELEASE OF CERTIFICATE OF OCCUPANCY &

CERTIFICATE OF FINAL ELECTRICAL INSPECTION

Bldg. Staff records permits, assigns correspond-ing Permit No. & release owner’s copy of per-

mit.

10 Minutes

MS. SHIRLEY SARAMOSING

Clerk

MS. JULIE DELA CERNA

Clerk (Casual)

13. MOELCI SUB-OFFICE

Applicant proceeds to MOELCI-1 for schedule

of energization.

Page 106: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

100

CITY ENGINEER OFFICE EQUITY ENHANCING SERVICES

SECURING BUILDING INSPECTION CLEARANCE FOR BUSINESS PERMIT

HOW TO AVAIL OF THE SERVICE

FOR RENEWAL OF BUSINESS PERMIT APPLICATION

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. PROCEED TO CEO-BIS DIVISION

Present the Business License Application

Form to Bldg. Staff

5 Minutes

ENGR. CHERYL B. QUIDET

Engineer IV MS. SHIRLEY SARAMOSING

Clerk

2. REVIEW OF DOCUMENTS

Building Staff reviews documents & assess

the required building inspection fees.

10 Minutes

BUILDING INSPECTION TEAM

3. PAYMENT OF BUILDING INSPECTION FEE

Present Order of Payment to Revenue

Collection Officer for payment of fees & issuance of Official Receipt.

5 Minutes

LICENSE DIVISION City Treasurer Office

4. ISSUANCE OF CERTIFICATE OF ANNUAL

BUILDING INSPECTION

Submit OFFICIAL Receipt & Bldg. Staff records application in the logbook. Prepares

& process CERTIFICATE of ANNUAL INSPECTION, NBC Form No. B-19. Final review by Div. Chief

30 Minutes

BUILDING STAFF

ENGR. CHERYL B. QUIDET

Engineer IV

5. APPROVAL

Bldg. Official approves the clearance and

signs the Business License Application Form

5 Minutes

ENGR. NAPOLEON U. NERI

Building Official

6. RELEASE OF CLEARANCE & CERTIFICATE OF

ANNUAL BLDG. INSPECTION

Bldg. Staff records approved Clearance and CERTICATE & release owner’s copy.

15 Minutes

MS. SHIRLEY SARAMOSING

Clerk

Page 107: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

101

CITY ENGINEER OFFICE GROWTH-ORIENTED SERVICES

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. PRESENT THE BUSINESS LICENSE APPLICATION

FORM TO BLDG. STAFF & REQUEST SCHEDULE FOR INSPECTION

10 Minutes

ENGR. CHERYL B. QUIDET Engineer IV

MS. SHIRLEY SARAMOSING Clerk

2. BUILDING INSPECTION

Building Inspection Team conducts actual

inspection to verify compliance with the National Building code, referral Codes, Laws &

Ordinances.

1 Hour

Building Inspection Team

3. PREPARATION OF INSPECTION REPORT

Inspection Team prepares Inspection Report

detailing violation if any. Furnish copy of Report to owner if no violation proceed to Step 5

Next Day

Building Inspection Team

4. PERFORM CORRECTIONS / COMPLY WITH BLDG.

CODE REQUIREMENTS

Make the necessary corrections / comply with Bldg. Code requirements enumerated in the

report. After complying, go back to Step 2, for re-inspection.

5. Assessment of Building Inspection Fee &

Clearance

After complying all the requirements, an assessment & clearance will be given to

applicant.

15 Minutes

ENGR. PANFILO L. BAÑEZ, JR.

Special Agent

ENGR. BUEN ESTUR

Engineer I

6. PAYMENT OF BUILDING INSPECTION FEES

Present Order of Payment to Revenue Collection

Officer for payment & issuance of Official Receipt.

5 Minutes

LICENSE DIVISION City Treasurer Office

7. GO TO STEPS 4, 5, & 6 FOR RENEWAL OF

BUSINESS PERMIT APPLICATION

1 Hour

BUILDING STAFF

FOR NEW ENTERPRISE:

Page 108: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

102

CITY TREASURER’S OFFICE Ground Floor City Hall Main

Independence St., Oroquieta City

Page 109: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

103

Page 110: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

104

VISION

The Office of the City Treasurer is dedicated in finding better ways to serve the

public, and as such, will pursue new programs and progressive reforms that will

assist both the taxpayers and community entities.

Operating in an efficient manner through a competent and friendly staff, the

City Treasurer will act professionally and responsibly in line with its mandate function,

viz:

1. Collect local taxes, fees and other charges pursuant to the provisions of the

Local Government Code of 1991.

2. Take custody and disburse all city government funds and such other funds

entrusted to the Treasurer by law or other competent authority.

3. Advise the Mayor, Sangguniang Panlungsod and other local government

officials on issues or matters related to public finance.

4. Inspect private commercial and industrial establishment within the jurisdiction of

the city.

5. Examine the books of accounts and other pertinent records of any person,

partnership, corporation or association subject to local taxes, fees and charges.

6. Issue licenses to business establishments within the jurisdiction of the city.

MISSION

The office of the City Treasurer, by and through quality management and

competent and friendly staff, will strive to:

1. Inspire taxpayers’ trust in the operation and management of the office.

2. Collect taxes, fees and other charges and disburse funds in a timely, equitable,

efficient and responsible fashion.

3. Develop innovative and progressive tax measures and programs for

recommendation and approval by the SP and the City Mayor.

4. Invest funds in compliance with laws, and in a manner that seeks to ensure the

preservation of government equity by maintaining sufficient liquidity to meet all

current obligations.

5. Establish tax information programs to increase public awareness in the payment of

taxes, fees and other charges.

Page 111: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

105

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

SECURING BUSINESS LICENSE

ABOUT THE SERVICE

All business are required to secure a business license by way of paying the corresponding business taxes,

fees and other charges before the start of its operation, in the renewal of license, the business tax, fees and

other charges must be paid on or before the 20th day of January of every year, or, if paid in semi-annually

installments and quarterly installments, payment shall be made as follows: 1st Semi-annually (for January 1-June

30) on or before January 20; 2nd Semi-annual installment (for July 1-December 31) on or before July 20; and

quarterly installments, on or before January 20; on or before April 20; on or before July 20; on or before October

20, as the case may be.

For new business, the tax shall be assessed on the basis of its capitalization, except however, on other

type or kind of business wherein business taxes are fixed by the local tax code. For renewal, based on the gross

sales/receipts of the preceding year.

Failure to pay the taxes or charges within the time required shall subject the taxpayer to a surcharge of

25% of the amount of the taxes, fees or charges plus an interest of 2% per month, but in no case shall the total

interest exceeds 36 months.

REQUIREMENTS:

FOR NEW BUSINESS

Community Tax Certificate (Individual, Corporation & Partnership).

Barangay Clearance for Business (where the business establishment is located) .

Contract of Lease (if the applicant is renting the building or land used in the business).

DTI Certificate of business name registration, SEC Registration for

partnership & corporation, and CDA registration for cooperatives.

Authorization letter or SPA authorizing person/representative to transact with CTO.

CEEDO clearance (if business is located at public market, town center and “halang-halang” area)

FOR RENEWAL OF BUSINESS

Community Tax Certificate (Individual, Corporation & Partnership)

Barangay Clearance for Business (where the business establishment is located)

Contract of Lease (if the applicant is renting the building or land used in the business).

Certified Statement of Gross Sales/Receipts for the preceding year.

Joint Statement of Annual Income subject to Gross Receipt tax

(for Banks and Lending Institutions)

Authorization letter or SPA authorizing person/representative to transact with CTO.

CEEDO clearance (if business is located at public market, town center and “halang-halang” area)

Page 112: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

106

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

BUSINESS TAXES, FEES AND OTHER CHARGES

BUSINESS TAX

New business - based on the type or kind of business/capitalization/other type or kind

of business are fixed by the local tax code.

Renewal - based on the gross sales or receipts for the preceding year/other type

or kind of business are fixed by the local tax code.

MAYOR’S PERMIT FEE - based on total capitalization/gross sales or receipts for the preceding

year/some businesses are fixed by the tax code.

FIRE INSPECTION FEE (LOCAL) - Php 10.00

SANITARY PERMIT FEE - based on total capitalization/gross sales or

receipts for the preceding year

HEALTH CERTIFICATE FEE - Php 50.00

MEDICAL CERTIFICATE FEE - Php 50.00

GARBAGE FEE - Php 20.00 for Sari-sari store/Retailer

- Php 50.00 for other types of business establishments

- Php 100.00 for business establishments

with gross sales or receipts for the preceding

FOOD HANDLER’S FEE - Php 5.00

SOLID WASTE MGNT. USER’S FEE - Php 50.00 for Sari-sari/Retailer

- Php 100.00 for other types of business establishments

- Php 300.00 for business establishments with gross sales

or receipts for the preceding year of Php50,000.00 and above

FIRE SAFETY INSPECTION FEE - (due BFP)- 10% of the total amount

of regulatory fees

BUSINESS PERMIT PLATE (For New) Php 349.50

BUSINESS PERMIT PLATE STICKER (For Renewal) Php 10.00

MISCELLANEOUS FEE Php 25.00

HOW TO AVAIL OF THE SERVICE

Follow these steps It will

take you Please approach

Step 1. Electronic inputt ing of business registrat ion data.

(Backroom Processing)

City Planning Office (Locational Clearance)

City Engineering Office (Bldg. & Occupancy Clearance)

Real Property Tax Division (Real Property Tax Clearance)

City Health Office (Sanitary and Health Clearance)

City Bureau of Fire Protection (FSI Certificate)

20 minutes

I.T Personnel—CMO-Business Permit

Section

Step 2. Assessment of Business Taxes, Fees and Other

Charges 20 minutes

C.H. Gementiza- LTOO IV

M.Y De Castro – LTOO III

C.B Sangcalan—LTOO II

R.S Borja – AA I

( All License & Fees Division Personnel)

Step 3. Payment of Business Taxes, Fees and Other Charges 15 minutes

C.U VALESCO-LRCO II

R.C LIWAGON-LRCO I

N,G Erigbuagas-LRCOI

S.C Uba—RCC I

R.E Bandala—RCC I

(All Cash Receipts Division Personnel)

Note : SUBMIT DOCUMENTS FOR THE ISSUANCE OF MAYOR’S BUSINESS PERMIT.

Applicant submits the accomplished application form for Business License and Permit including the official receipts as proof of payment of taxes, fees and other

charges to the Office of the City Mayor for the issuance of Mayor’s Business Permit and Business Permit Plate (sticker for renewal) signed by the Executive Assistant IV.

Page 113: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

107

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

RETIREMENT OF BUSINESS

ABOUT THE SERVICE

Abandonment/closure/stoppage of business operation must be reported for retirement purposes to the Office of

the City Treasurer on or before the expiration date set forth in the business license or permit. Failure to surrender the

permit and/or license on or before the expiration date shall be considered to mean that the business or trade is still

being continued and taxes, fees and other charges corresponding to the succeeding quarter/s due and payable plus

surcharge and interest.

REQUIREMENTS:

Certification from the barangay where the business is located attesting to the fact of its closure/stoppage.

Sworn Statement of the gross sales or receipts for the current year (standard form to be provided by the office).

Surrender mayor’s business permit & license for the current year.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Submit barangay certification for verification

3 minutes

C.H Gementiza – LTOO IV

M.Y de Castro – LTOO III

C.B Sangcalan—LTOO II

R.S Borja - ADM. AIDE I

2. Submit notarized Sworn Statement for verification/

examination if there is a difference of the tax to be

paid and whether if it is not delinquent.

10 Minutes

Same Personnel

3. Secure generated computerized tax assessment

record if in case there is tax difference/delinquency as

basis for payment to the Cash Receipt Division.

10 Minutes

Same Personnel

4. Pay business tax, fees and other charges based on

the tax assessment record and a corresponding

official receipts will be issued.

5 Minutes

R.E Bandala – RCC I

C.U Valesco – LRCO II

R.C LIWAGON - LRCO I

N.G Erigbuagas—LRCO I

S.C Uba—RCC I

Page 114: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

108

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

SECURING FRANCHISING AUTHORITY AND PERMIT TO

OPERATE MOTORIZED TRICYCLE-FOR-HIRE (MCH)

SERVICE

ABOUT THE SERVICE

Operators of Motorized Tricycle-for-Hire (MCH) service have to pay franchise tax, fees and other charges before

they are granted franchising authority and permit to operate same by the Office of the City Mayor and by the

Sangguniang Panlunsod, respectively, within the jurisdiction of the city. Franchising Authority and Permit shall be

renewed every three (3) years and failure to renew shall be subject to P50.00 penalty plus 2% interest per month. All

other fees and charges not paid on due date shall subject the operator the surcharge of 25% and interest of 2% per

month.

REQUIREMENTS:

FOR NEW APPLICANT

Community Tax Certificate

Application Form for New Franchising Authority to Operate Motorized Tricycle-for-Hire (MCH) Service already subscribed

& sworn to before a notary public (form can be secured from SP)

PANUMPA Form (form can be secured form SP)

FOR RENEWAL

Community Tax Certificate

Application Form for Renewal of Franchising Authority to Operate Motorized Tricycle-for-Hire (MCH) Service already

subscribed & sworn to before a notary public (form can be secured from SP)

PANUMPA Form (form can be secured form SP)

FOR CHANGE OF UNIT/TRANSFER/AMENDMENT

Community Tax Certificate

Application Form for Change of Unit/Transfer/Amendment Franchising Authority to Operate Motorized Tricycle-for-Hire

(MCH) Service already subscribed & sworn to before a notary public (form can be secured from SP)

PANUMPA Form (form can be secured form SP)

FOR ANNUAL RENEWAL/PAYMENT OF GRADUATED FRANCHISE TAX & ISSUANCE OF SIDE CAB STICKER

Community Tax Certificate

Clearance from Oroquieta City Traffic Management Bureau (OCTMB)

FRANCHISE TAX, FEES AND OTHER CHARGES

FOR NEW APPLICANT

Filing Fee P 200.00

Annual Franchise Fee 50.00

Confirmation Fee 20.00

Supervision & Regulation Fee 50.00

Franchise Tax 500.00

Identification Card 20.00

Annual Parking Fee 120.00

Registration Fee 20.00

Side Cab Sticker 45.00

Total P 1,025.00

FOR RENEWAL

Franchise Tax (Graduated) P 299.25

Annual Supervision & Regulation Fee 50.00

Annual Franchise Fee 50.00

Fare Adjustment Fee for fare increase 5.00

Annual Parking Fee 120.00

Registration Fee 20.00

Side Cab Sticker 45.00

Total P 589.25

FOR CHANGE OF UNIT/TRANSFER/AMENDMENT

Confirmation Fee P 20.00

Filing Fee for Amendment of MTOP 200.00

Identification Card 20.00

Total P 240.00

Page 115: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

109

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

SECURING ENTRY PERMIT FOR NON-OROQUIETA CITY

MOTORCABS (MOTORCAB OPERATORS FROM THE

MUNICIPALITIES OF ALORAN AND LOPEZ JAENA, MISAMIS

OCCIDENTAL)

ABOUT THE SERVICE

Motorcab operators from the Municipalities of Aloran and Lopez Jaena, Misamis Occidental have to secure

Entry Permit before they are allowed to operate within the prescribed route in Oroquieta City. The Entry Permit

shall be renewed annually on or before its anniversary date and failure to renew on its due date shall subject the

permittee a 25% surcharge and 2% interest per month. Other fees and charges shall be due and payable on or

before the 20th day of January of every year, and if paid after the deadline shall subject the permittee a 25%

surcharge and 2% interest per month.

REQUIREMENTS:

Community Tax Certificate

Certification from the Municipal Mayor

Application Form for New/Renewal of Entry Permit for Non-Oroquieta City Motorcabs already subscribed

and sworn to before a notary public (form can be secured at the SP)

PANUMPA Form already subscribed and sworn to before a notary public (form can be secured at the SP)

FRANCHISE TAX, FEES AND OTHER CHARGES

FOR NEW/RENEWAL OF ENTRY PERMIT

Entry Permit Fee P 500.00

Supervision & Regulation Fee 50.00

Confirmation Fee 20.00

Annual Parking Fee 120.00

Registration Fee 20.00

Side Cab Sticker 45.00

Total P 755.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

FOR NEW APPLICANT

1. Submit the requirements duly checked by SP for

assessment.

5 Minutes

Q.S Buta-AA VI

J.B Diez - JOW

(License & Fees Div.Personnel)

2. Secure Payment Order Slip for the tax, fees and other

charges. 2 Minutes Same Personnel

3. Pay the tax, fees and other charges based on the

Payment Order Slip for which the collector issued O.R

and indicate the number, amount paid and date paid on

the slip and affix signature thereon.

10 Minutes

R. Bandala-RCC I

C. Valesco-LRCO II

R. LIWAGON - LRCO I

S.C Uba-RCC I

N.G Erigbuagas-LRCO I

(Cash Receipt Div. Personnel)

Page 116: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

110

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

4. Secure Identification Card with the signature of the City

Treasurer 5 minutes

Q.S Buta – AA VI

J.B Diez – JOW

5. Secure Motorized Tricycle Operator’s Permit for signature of

the City Mayor 3 minutes Same Personnel

6. Present the confirmation slip for the signature of the City

Treasurer 2 minutes City Treasurer

For Renewal

1. Submit the requirements duly checked by SP for

assessment

2. Same step as in No. 2 above

3. Same step as in No. 3 above

4. Same step as in No. 4 above

5. Same step as in No. 5 above

6. Same step as in No. 6 above

5 minutes

Q.S Buta – AA VI

J.B Diez – JOW

(License & Fees Div. Personnel)

FOR CHANGE IN UNIT/TRANSFER/AMENDMENT

1. Submit the Change in Unit/Transfer/Amendment of

Franchising Authority to Operate Motorized Tricycle-for-

Hire (MCH) Services

2. Same step as in No. 2 above

3. Same step as in No. 3 above

4. Same step as in No. 4 above

5. Same step as in No. 5 above

6. Same step as in No. 6 above

5 minutes

Same Personnel

RENEWAL/PAYMENT OF GRADUATED FRANCHISE TAX &

SIDE CAB STICKER.

1. Same step as in No. 2 above

2. Same step as in No. 3 above

5 minutes

Same Personnel

Page 117: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

111

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

SECURING FRANCHISING AUTHORITY AND

PERMIT TO OPERATE NON-MOTORIZED TRICYCLE-

FOR-HIRE (NMTH)

ABOUT THE SERVICE

Operators of Non-Motorized Tricycle-for-Hire (NMTH) service have to pay franchise tax, fees and other charges

before they are granted franchising authority and permit to operate same by the Office of the City Mayor and by

the Sangguniang Panlungsod, respectively, within the jurisdiction of the city. Franchising Authority and Permit

shall be renewed annually on its anniversary date and failure to renew shall be subject to the penalty of P 10.00.

Franchise tax, fees and other charges not paid on or before anniversary date shall subject the operator a

surcharge of 25% and 2% per month.

REQUIREMENTS:

FOR NEW/TRANSFER/AMENDMENT OF NMTH

Community Tax Certificate (cedula)

Application Form for New/Transfer/Amendment to operate Non-Motorized Tricycle-for-Hire (NMTH) Service already

subscribed & sworn to before a notary public (form can be secured from SP)

PANUMPA Form (form can be secured from SP)

FOR RENEWAL OF NMTH

Community Tax Certificate (cedula)

Application Form for New/Transfer/Amendment to operate Non-Motorized Tricycle-for-Hire (NMTH) Service already

subscribed & sworn to before a notary public (form can be secured from SP)

PANUMPA Form (form can be secured from SP)

FRANCHISE TAX, FEES AND OTHER CHARGES

For New/Transfer/Amendment of NMTH

Filing Fee P 50.00

Annual Franchise Fee 30.00

Confirmation Fee 5.00

Supervision & Regulation Fee 10.00

Driver’s License Fee (Annual) 25.00

Mayor’s Permit Fee 40.00

Registration Fee 20.00

Side Cab Plate 35.00

Annual Parking Fee 60.00

Total P 275.00

For Renewal of NMTH Filing Fee P 50.00

Annual Franchise Fee 30.00

Confirmation Fee 5.00

Supervision & Regulation Fee 10.00

Driver’s License Fee (Annual) 25.00

Mayor’s Permit Fee 40.00

Registration Fee 20.00

Side Cab Plate 35.00

Annual Parking Fee 60.00

Total P 275.00

Page 118: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

112

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

FOR NEW/TRANSFER/AMENDMENT OF

NMTH APPLICANT

1. Submit the requirements duly checked by

SP for

assessment. vkvmkmvkvkmvxckvmcvkm

2. Secure payment Order Slip for the tax, fees

and other charges

3. Pay the tax, fees and other charges based

on the Payment Order Slip for which the

collector issued O.R. and indicate the

number, date paid and amount paid on the

slip and signed thereon.

4. Secure Driver’s License Card with the

signature of the City Treasurer

5. Secure NMTH Permit for the signature of

the City Mayor

6. Present the Confirmation Slip for the

signature of the City Treasurer

5 minutes

2 minutes

10 minutes

5 minutes

3 minutes

2 minutes

Q.S. BUTA - AA VI

J.B. DIEZ - JOW

(License & Fees Div. Personnel)

Same Personnel

C.U Valesco - LRCO II

R.C Liwagon - LRCO I

N.G Erigbuagas - LRCO I

R.E Bandala - RCC I

S.C Uba - RCC I

(Cash Receipts Division Personnel)

Q.S. Buta – AA VI

J.B. DIEZ—JOW

(License & Fees Div. Personnel)

Same Personnel

City Treasurer

FOR RENEWAL OF NMTH

1. Submit the requirements duly checked by

SP for assessment

2. Same step as in Nos. 2 to 6 above

5 minutes

Same processing time

Same License & Fees Personnel

Same personnel as in Nos. 2 – 6 above

Page 119: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

113

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

PAYING REAL PROPERTY TAX

ABOUT THE SERVICE

The real property tax (basic tax and the additional tax for the SEF) for any year shall accrue on the first (1st) day

of January and from that date it shall constitute a lien on the property which shall be super ior to any other

lien, mortgage, or encumbrance of any kind whatever, and shall be extinguished only upon the payment of

the delinquent tax.

The owner of the real property or the person having legal interest therein may pay the basic real property tax and

the additional tax for the SEF due thereon without interest in four (4) equal installments: the 1st installment to be

due and payable on or before the 31st of March; the 2nd installment, on or before 30th of June; the 3rd

installment, on or before 30th of September, and the 4th or last installment on or before 31st of December.

Payments of real property taxes shall first be applied to prior years delinquencies, interests, and penalties, if

any, and only after said delinquencies are settled may tax payments be credited for the current period.

The real property owner or the person having legal interest therein is entitled to 20% discount if the basic tax and

the additional tax for the SEF for the ensuing calendar year are paid in advance on or before September 30th, and a

10% discount is granted if prompt payment for the current year are made on or before 31st of March; on or

before 30th of June; on or before 30th of September, on or before 31st of December.

REQUIREMENT(S)

Copy of the latest Tax Declaration/s (TD/s)

Copy of the latest Real Property Tax Receipt/s (RPTR/s)

BASIC TAX AND THE ADDITIONAL TAX FOR THE SPECIAL

EDUCATION FUND

FOR NEW/RENEWAL OF ENTRY PERMIT

Total Assessed Value multiplied by the Tax Rate of 1.25% equals Basic Tax

Total Assessed Value multiplied by the Tax Rate of 1% equals Additional Tax for the Special Education Fund

In case of failure to pay the basic tax and the additional tax for the SEF or any other tax levied relative thereto shall subject the

taxpayer to the payment of Interest at the rate of 2% per month on the unpaid amount or a fraction but, in no case shall the

total interest on the unpaid tax or portion thereof exceed 36 months or 72%.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Present the requirements at the designated

computer area for the computerized tax bill to

be issued to the taxpayer

3 Minutes per T.D.

FLORDELIS REYES

MARVEN CALO

BEBELYN RODILLO

PERCY AMOR REGALAD

JUDITH AMORCILLO

ANALIZA APAO

ALBIN PAÑO

JULIEBERT SY - Utility Worker I (All in the Real Property tax Division)

2. Present the computerized tax bill to the

collecting officers/clerks for payment of the

real property taxes and the corresponding

real property tax receipts shall be issued

10 Minutes per T.D.

ELSA QUIMNO - RCC I

MERCIA PABATE - RCC III

ROSEMARI BANDALA - RCC I

RUTH LIWAGON - RCC II (All in the Cash Receipt Division)

Page 120: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

114

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

PAYING TAX ON TRANSFER

OF REAL PROPERTY OWNERSHIP

ABOUT THE SERVICE

The transfer of real property ownership may be by sale, barter, donation or any other mode of transfer-

ring ownership like succession (by death). The tax base is the total consideration of the transfer or

the fair market value of the real property whichever is higher and it shall be the duty of the seller, donor, trans-

feror, executor or administrator to pay the tax within sixty (60) days from the date of the execution of the deed

or from the date of the decedent’s death. Notaries public shall furnish the city treasurer with a copy of

any deed transferring ownership or title to any property within thirty (30) days from the date of notarization.

REQUIREMENT(S)

Copy of the latest Tax Declaration (T.D.)

Deed of Sale/Deed of Donation/Deed of Exchange/Deed of Judicial/Extra-Judicial Settlement/Affidavit of Consolidation/Any

legal document evidencing transfer of property ownership

TAX ON TRANSFER & CERTIFICATION FEES REAL PROPERTY TRANSFER

Fifty percent (50%) of one percent (1%) of the total consideration involved acquisition of the prop-

erty or of the fair market value in case the monetary consideration involved in the transfer is not substan-

tial, whichever is higher.

Certification fee of P50.00 for the certif ication of transfer to be issued.

Certification fee of P50.00 for the certif ication of real property tax payment to be issued.

Documentary Stamp Tax of P15.00.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Present the required documents as basis

for the issuance of an assessment sheet

for payment of the tax on transfer &

certification fees

10 Minutes

M. C. Flores-Clerk III

T. Blanco-LTOO III

(All in the Real Property Tax Division)

2. Bring the assessment sheet to the

collecting officers/clerks for the issuance of

the official receipt

15 Minutes

C. Valesco-LRCO II

C. Sangcalan-LRCO I

E. Calipusan-RCC I

R. Bandala-RCC I

(All in the Cash Receipt Division)

3. Certifications re: payments of tax on

property transfer & real property tax will be

prepared and signed

5 Minutes

M. C. Flores - Clerk III

P.A. REGALADO

T. Blanco-LTOO III

R. Vicitacion-LTOO III

J. SY - Utility Worker I

B. RODILLO

MARVEN CALO

SHARI CALIPUSAN

City Treasurer

Page 121: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

115

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

SECURING CERTIFICATION RE:

PAYMENT OF REAL PROPERTY TAXES

ABOUT THE SERVICE

A certification to the effect that real property taxes has been paid is required in certain transactions (e.g.

securing a building permit, securing a loan when the property is used as a collateral, etc.) to prove that real

property taxes on the subject property/ies have been paid up to the current year. This can be secured at the

Real Property Tax Division, City Treasurer’s Office.

REQUIREMENT(S)

Latest copy of the Tax Declaration (T.D.)

Present the Official Receipt that certification fee of P50.00 and Documentary Stamp Tax of P15.00 has been paid

If the purpose of the certification is for the transfer of property ownership or title, the following shall be required: (1) Deed

transferring ownership or title, and (2) Present the Official Receipt that payment of the tax on transfer has been paid.

FEE

Certification fee of 50.00 and Documentary Stamp Tax of P15.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Pay first the certification fee at the Cash

Receipt Division (Window 1, 5, 6 & 7) 5 Minutes

C. Valesco-LRCO II C. Sangcalan-LRCO I E. Calipusan-RCC I R. Bandala-RCC II

(All in the Cash Receipt Division)

2. Present all the requirements for the

preparation of the desired certification at the

Real Property Tax Division

5 Minutes

M. C. Flores-AA VI H. Agot – AA I

B. RODILLO P. A. REGALADO

J. AMORCILLO

A. APAO

F. REYES (All in the Real Property Tax Division)

3. Certification verified and signed 3 Minutes

T. Blanco –LTOO III R. Vicitacion-LTOO III

M. C. Flores-AA VI

City Treasurer (All in the Real Property Tax Division, City

Treasurer)

Page 122: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

116

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

RECORDS & ADMINISTRATIVE SECTION

ABOUT THE SERVICE

CTO Clearances as to Money Accountabilities, Real Property Taxes and City Taxes on Business License

and Fees is required and issued to the following:

All government employees/officials both in the local and national structure who intend to apply for the

following:

Retirement/resignation/separation from the government service

Computation of terminal leave

Transfer of office

Maternity leave

Travel abroad

Death claim

Study leave

Any other legal intent

REQUIREMENT(S)

Official Receipt for the Certification Fee to paid at the City Treasurer’s Office (Windows 3-6)

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Present Official Receipt for the Certification

Fee 10 Minutes

Gemma P. Quijano - Cashier I

Kathy C. Mondoy - Clerk III

(All in the Records & Administrative Section)

Page 123: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

117

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

CASH DISBURSEMENT DIVISION

ABOUT THE SERVICE

Disbursement of funds of the government.

REQUIREMENT(S)

Valid ID preferably government issued

Community Tax Certificate (CTC)

Official Receipt (O.R)

Special Power of Attorney (SPA)

Certification fee of 50.00 and Documentary Stamp Tax of P15.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

Payments to Suppliers/Terminal Pay

1. Inquire as to the status of claim /vouchers

or payment from in-charge in the Claim

Window at the Cash Disbursement Division.

2. Present the Authority to Claim and issue

corresponding Official Receipt.

Acknowledges or sign the disbursement

vouchers due to suppliers or employees.

3. Affixes signature in the logbook of check

payment received.

4. Receives corresponding check issued. as to

payment due to suppliers or employees

3 Minutes

15 Minutes

1 Minute

3 Minutes

J.P Bualat - Cash Clerk II

J.C Baribar - JOW (All in the Cash Disbursement Division)

J.P Bualat - Cash Clerk II

J.M Tiguman - Cash Clerk II

J.C Baribar - JOW (All in the Cash Disbursement Division)

J.P Bualat - Cash Clerk II

J.M Tiguman - Cash Clerk II

J.C Baribar - JOW (All in the Cash Disbursement Division)

M.A Cotales - Cashier IV

Page 124: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

118

CITY TREASURER’S OFFICE GROWTH-ORIENTED SERVICES

CASH DISBURSEMENT DIVISION

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

Disbursements of Salaries, Wages & Petty

Cash Disbursement

1. Refer to the Listing being prepared with

appropriate Cash advances included in

Payroll

2. Verify and inquire the numbering of payroll

where one is being included as recipient to

have a cue in the preferential payment or

ATM Payroll System.

3. Wait for your turn to be called as listed in the

payroll duly prepared.

4. Acknowledges payment by affixing signature

at the payroll space provided.

5. Senior Citizens are scheduled separately as

arranged and in coordination with the CSWO.

2 minutes

JOW 2-5 mins/list

2 minutes

1 Minute

2 minutes

N.N Suan - Cashier III

A.T Destura - Cashier I

C.C Policarpio - Cashier I (All in the Cash Disbursement Division)

M.A Cotales - Cahier IV

N.N Suan - Cashier III

A.T Destura - Cashier I

C.C Policarpio - Cashier I (All in the Cash Disbursement Division)

Deposit of City’s Collections

1. Depository Banks (Time and Current)

collections deposit

30 minutes

M.A Cotales - Cashier IV

Page 125: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

119

CITY ECONOMIC ENTERPRISE DEVELOPMENT OFFICE

Felix Taghap Road, Public Market, Oroquieta City

Page 126: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

120

Page 127: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

121

VISION

An innovative and highly competitive enterprise manned by professional and client-friendly service providers, equipped with excellent infrastructure

and support facilities for well-managed and sustainable operations, serving the needs and

interests of stakeholders in Oroquieta City and its immediate environs.

MISSION

Providing quality and efficient services, maximizing revenue generation, enhancing the management of the Economic Enterprise to the

highest level, modernizing equipment and facilities, and foster favorable business and trade atmosphere to provide livelihood and employment

opportunities.

Page 128: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

122

CITY ECONOMIC ENTERPRISE DEVELOPMENT OFFICE GROWTH-ORIENTED SERVICES

SECURING A MARKET CLEARANCE ABOUT THE SERVICE

A market Clearance is required before any registered stallholder/vendor from the Public Market, Canubay Bus Terminal, “Halang-Halang” section—Around City Plaza and Fishport, can

secure business permit from the City Treasurer’s Office. The Market Clearance shall be issued to the registered stallholder/vendor upon completion of

the requirements and approval of the Lease of Contract. The Market Clearance is issued yearly upon the renewal of Business Permit and Lease of

Contract.

REQUIREMENT(S)

Section Clearance from Section President/Treasurer where the registered stallholder/vendor

belong;

Recent Community Tax Certificate;

Application from Business License with attached Health Certificate and Identification Card;

Contract of Lease approved by the city Mayor and duly sworned by a Notary Public Attorney.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Submit all requirements to the clerk for proper

checking.

5 minutes

ANNIE G. CASTAÑEDA Clerk III

JOSIE MAGHILUM Administrative Aide I

MILAGROS M. LEDAMA

Administrative Aide III

2. RECORDS VERIFICATION & ASSESS PAYMENT

OF STALL RENTAL

a. Clerk verifies from the individual ledgers the daily/weekly/monthly payment of stall

rentals and assess to determine if there are delinquents.

b. Presents Section Clearance to the server

for verification.

10 minutes

FE B. CATANE

Administrative Aide III

MILAGROS M. LEDAMA Administrative Aide III

ANNIE G. CASTAÑEDA

Clerk III

3. PREPARATION OF THE MARKET CLEARANCE

If NO delinquents during the verification

and basic requirements are properly submitted, an issuing clerk prepares the

Market Clearance immediately.

3 minutes

FE B. CATANE Administrative Aide III

JOSIE MAGHILUM Administrative Aide I

MILAGROS M. LEDAMA

Administrative Aide I

ANNIE G. CASTAÑEDA Clerk III

Page 129: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

123

4. CONTRACT OF LEASE PREPARATION FOR

PUBLIC MARKET, HALANG-HALANG AND AROUND CITY PLAZA STALLS

a. Ask for Community Tax Certificate of

Lessee for Contract of Lease b. Encoding Contract of Lease indicating

Stall number and other details.

c. Signs Contract of Lease as witnesses for Mayor’s signature and notarization.

3 minutes

JOSIE A. MAGHILUM

Administrative Aide I

MILAGROS M. LEDAMA

Administrative Aide I

MARY JANE L. VALCONCHA

J.O

ANNIE CASTAÑEDA

Clerk III

ERNESTO B. TAMSE

Department Head - CEEDO

JOSE LEMUEL M. TORTOLA

LRCO IV - CEEDO OIC

5. APPROVAL OF THE MARKET CLEARANCE

Stallholder/vendor presents his/her Application

for Business License to the Market Supervisor IV/CEEDO - OIC for approval and affixes his

signature

3 minutes

ERNESTO B. TAMSE

Department Head - CEEDO

CITY ECONOMIC ENTERPRISE DEVELOPMENT OFFICE GROWTH-ORIENTED SERVICES

Page 130: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

124

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

Town Center, Canubay, Oroquieta City

Page 131: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

125

Page 132: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

126

VISION

A safe risk free and better quality of life for the people of Oroquieta through a responsive and

caring City Disaster Risk Reduction and Management Office

MISSION

Provide a functional Disaster Management Operation Center manned by skillful, active and civic-spirited CDRRMO personnel and

volunteers

Page 133: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

127

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE GROWTH-ORIENTED SERVICES

EMERGENCY REPONSE SERVICES

ABOUT THE SERVICE

The City Disaster Risk Reduction and Management Office (CDRRMO) is the leading local

agenc y that responds to any emergencies and calamities happening within the territorial

jurisdiction of Oroquieta City. The Emergency Rescue Unit of CDRRMO is equipped with

the facilities like ambulance and fire truck to respond to emergencies ranging from

vehicular accident, medical transport, conflagration and any other similar incidents.

Responders are also trained in basic life support, first aid and fire fighting.

REQUIREMENT(S)

Written request for emergency assistance or verified report that an emergency/accident

happens.

Service Fee (No service fee for ambulance transport within Oroquieta. However the patient will

incur some charges for the fuel if transported outside the city’s jurisdiction)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. SUBMIT REQUIREMENTS

Submit request/relay info by text (SMS), telephone calls or radio thru OCDET COM NET and CDRRMO Hotline nos.

1 minute

JANETH UBA/ RICKY SALARDA/

RADIO CONTROLLER 2. VERIFICATION

The clerk verifies the document or the radio controller verifies the reported incident

1 minute

3. APPROVAL OF THE REQUEST

The CDRRMO will give approval of the request

5 - 10 seconds

CARLITO C. DECENA

4. DEPLOYMENT

The clerk or radio controller will instruct the responders to act upon the request or reported incident

1 minute

JANETH UBA/ RICKY SALARDA/

RADIOCONTROLLER

Page 134: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

128

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE GROWTH-ORIENTED SERVICES

TENTS AND GUARD RAILINGS

ABOUT THE SERVICE

The tents and guard railings of the City Disaster Risk Reduction and Management office

CDRRMO) are intended to be used during calamities as temporary shelter; however

these could also be used in some important activities and event in the city.

REQUIREMENT(S)

Written request to borrow tents/guard railings

The borrower should provide their own vehicle for the transportation of the tents/

guard railings.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1.SUBMIT REQUIREMENTS

Submit barangay resolution/Letter of request

1 minute

JANETH UBA/ RICKY SALARDA

2.VERIFICATION

The clerk verifies the document including its purpose and specified date. The clerk will also check if there are still available tents/railings

1 minute

3.APPROVAL OF THE REQUEST The CDRRMO will give approval of

the request 1 minute CARLITO C. DECENA

4.RELEASE The clerk will record and release the

specified number of tents/railings

3 minutes

RICKY SALARDA

5.RETURN The clerk will conduct inventory of

the return rents/railings

3 minutes

Page 135: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

129

CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE GROWTH-ORIENTED SERVICES

CAPACITY BUILDING/TRAINING

ABOUT THE SERVICE

In order to build resilient communities, the City Disaster Risk Reduction and Management

office will conduct capability training/seminar in disaster preparedness to barangays and

even to non-government organization. Techniques in basic life support, first aid and fire

fighting are also integrated in the training.

REQUIREMENT(S)

Written request for training/seminar

The requesting party should shoulder all the expenses of the training including

the meals of the staff conducting the training.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1.SUBMIT REQUIREMENTS Submit barangay resolution/Letter of

request 1 minute

JANETH UBA 2.VERIFICATION

The clerk verifies the document including its purpose and specified date. The clerk will also check if there are no conflict schedule on the specified date

2 minutes

3.REVIEW OF THE REQUEST Admin & Training reviews the

request and confers with the CDRRMO about the proposal including the corresponding assignment of resource person

1-2 days

ARLYN BALANAY/ ROWENA MAGNA-ONG/

ARCHIE AJIAS

4.APPROVAL OF THE REQUEST

The CDRRMO will give approval of the request

1 minute CARLITO C. DECENA

Page 136: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

130

CITY PUBLIC SERVICES OFFICE Upper Langcangan, Oroquieta City

Tel. No. : (088) 531 0573

Page 137: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

131

Page 138: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

132

VISION To be an effective and efficient arm of the local government unit attaining its thrust to make the City of Oroquieta “a City of Good Life” by the prompt and excellent delivery and response of the sound basic services to the public. To fully implement the Systematic Solid Waste Management Program as mandated by law, which shall focus on the systematic collection and disposal, re-use, recycling and composting of waste generated within the city, and to ensure efficient utilities such as water and electrical power.

MISSION To provide and ensure well-lighted streets in the urban and rural areas of Oroquieta City, as well as provide easy access of the potable water to rural and urban constituents not under the service of the city water district. To strictly implement the efficient collection of garbage to safeguard the health of the public and protection of our environment. For we believe that prevention is better than cure.

SERVICE STANDARD To service willingly and in excellence the constituents of the city of Oroquieta, disregarding private interests for the common good of the public being the implementing arm of the local executive with Proverbs: 28:18 which states: “Without a vision, the people perish,” and Colossians 3:23 which says “Whatever you do, do t wholeheartedly as unto the Lord.” as our guide.

Page 139: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

133

CITY PUBLIC SERVICES OFFICE GROWTH-ORIENTED SERVICES

OBTAINING ELECTRICAL SERVICES ABOUT THE SERVICE

This is securing repair of replacement and installation of electrical lamps (luminaire or fluorescent) of street lights in urban and rural barangays.

HOW TO AVAIL OF THE SERVICE

STEPS TO TAKE/PROCESS TO GO THRU DURATION PERSON/S RESPONSIBLE

1. File/secure preliminary request for repair/rehab/replacement of installation of lamps.

1 minute

Marilyn S. Boniao JO Employee

2. Request to be approved the routed for scheduling./Received for scheduling.

1 minute

3. Scheduling by first come, first served basis. Respond/request executed.

1 day (after receipt of request)

Engr. Richmond A. Sobong Electrical services Section

Crew

Page 140: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

134

CITY PUBLIC SERVICES OFFICE GROWTH-ORIENTED SERVICES

AVAILING WATER SERVICES

ABOUT THE SERVICE

This is repair of rehabilitation of deep and shallow wells and installation of Water System (Spring Development).

HOW TO AVAIL OF THE SERVICE

STEPS TO TAKE/PROCESS TO GO THRU DURATION PERSON/S RESPONSIBLE

1. Secure request for repair/rehab/replacement installation of jetmatic water pumps for shallow or deep wells.

1 minute

Marilyn S. Boniao JO Employee

2. Request to be approved for scheduling/tentative scheduling.

1 minute

3. Actual scheduling by first come – first serve basis.

Respond/request executed.

1 day (after receipt of request)

Engr. Erlando Malig-on, Jr./ Water Services Section Crew

Page 141: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

135

CITY PUBLIC SERVICES OFFICE GROWTH-ORIENTED SERVICES

EQUIPMENT UTILIZATION SERVICES

ABOUT THE SERVICE

This is the use of various equipment (heavy and light) free of rental fees, but not the fuel consumption and per diems of the drivers/operators and truck men (when utilized after regular office hours).

HOW TO AVAIL OF THE SERVICE

STEPS TO TAKE/PROCESS TO GO THRU DURATION PERSON/S RESPONSIBLE

1. File preliminary request form to obtain data to fill-up EUR (Equipment Utilization Request).

1 minute

JOHARI LUMASAG JO Employee

2. Preliminary request to be approved for the preparation of EUR (Equipment Utilization Request).

1 minute

3. Preparation/computerization of EUR (Equipment Utilization Request) form, to be signed by the requesting party (Government & Non-Government Organization) and for final approval.

1 minute RICO RUMALAY, JR.

JO Employee

4. Request to be posted for actual scheduling. Coordinate schedule/work activity with the driver/s operator/s.

1 day JOHARI LUMASAG

JO Employee

Page 142: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

136

CITY PUBLIC SERVICES OFFICE GROWTH-ORIENTED SERVICES

TRACTOR SERVICES

ABOUT THE SERVICE

This is to avail the use of tractors for plowing and harrowing activities for government and non-government organizations. For government requisitioners, rental fee is for free as well as the fuel. However, non-government or private requisitioners are required to pay for the rental as well as provide for the fuel of the tractor and honorarium of the operator when utilized after regular office hours.

HOW TO AVAIL OF THE SERVICE

STEPS TO TAKE/PROCESS TO GO THRU

DURATION PERSON/S RESPONSIBLE

1. File preliminary request form for utilization.

1 minute

MELCHOR ABELLANOSA

2. Coordinate/negotiate request for arrangement of schedule.

1 minute

3. Request to be approved for scheduling.

1 minute ENGR. ARTURO T. VILLAR

City Public Services Officer

4. Scheduling – first come, first served basis. Respond/request executed.

1 day (after approval of EUR)

MELCHOR ABELLANOSA/ TRACTOR OPERATOR/S

Page 143: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

137

CITY AGRICULTURE AND FISHERIES OFFICE

City Nursery, Lower Lamac, Oroquieta City

Page 144: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

138

Page 145: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

139

MISSION

To provide good managerial and technical leadership

that will lead to complete implementation of the

Agricultural plan, and to establish its goals to improve

the productivity in agriculture to achieve economic

prosperity and accelerate better means of living in the

community.

VISION

The City Agriculture and Fisheries Office promotes

good quality of life through innovative technology

design to strategic development that will strengthen all

household in the community for a sufficient, productive

and sustainable way of living for peace and unity.

GOALS

1. Enhance the farmers scientific and technical

knowledge.

2. Develop farmers and Fisherfolks to be more

productive and self-reliant.

3. Create a safe and ecologically friendly environment.

4. Provide Farmers and Fisherfolks appropriate skills

and positive attitude to meet the challenges of a

changing and competitive global society.

Page 146: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

140

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

REDEMPTION OF AN IMPOUNDED DOG ABOUT THE SERVICE

The Dog Pound Section of the City Agriculture and Fisheries Office is tasked to

impound all astray dogs found in all public places in the city such as but not limited to public

markets, plaza, churches, streets, beaches and other similar places where persons or group

person’s converge.

FEES

1. Penalty fee = Php 100.00

2. Anti-rabies vaccine = Php 100.00 (if applicable)

3. Dog tag fee =Php 50.00 (optional)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL

TAKE YOU PLEASE APPROACH

1. Ocular inspection Check the dog pound if your dog is

impounded

5 minutes DR. JOHANNA BENISSA

ABUTON

FLOREPINAS BULAWAN JOSE SUSON 2. Assessment and Interview

You will be interviewed by the City Veterinarian or assigned personnel

15 minutes

3. Payment of due fees Go to City Treasurer’s Office to pay

penalty, anti-rabies and dog tag fee

15 minutes

CITY TREASURER’S OFFICE CITY HALL POBLACION 2,

OROQUIETA CITY

4. Recording Your name, dog’s name and receipt

number will be listed on our logbook for recording purposes

5 minutes

DR. JOHANNA BENISSA ABUTON

FLOREPINAS BULAWAN JOSE SUSON

5. Redemption of Impounded Dog 10 minutes

DR. JOHANNA BENISSA ABUTON

FL;OREPINAS BULAWAN JOSE SUSON

Page 147: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

141

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

ANTI-RABIES VACCINATION

ABOUT THE SERVICE

The Livestock Division of the City Agriculture and Fisheries Office offers anti-rabies

vaccine at a lower cost to its constituents. Rabies is a zoonotic disease that is transmitted

from mammals (e.g dog and cat) to humans. This is fatal to both human and dogs when

left untreated. Prevention, thru vaccination is the key in controlling the spread of this

disease.

FEES

Anti-rabies vaccine = Php 100.00/dog

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE

YOU PLEASE APPROACH

1. Inquiry

Call the CAFO at 531-1631 to inquire if there is available anti-rabies vaccine.

5 minutes

DR. JOHANNA BENISSA ABUTON

FLOREPINAS BULAWAN ROMEO VELEZ 2. Payment of due fess

Go to City Treasurer’s Office to pay the anti-rabies vaccine.

15 minutes

3. Proceed to City Agriculture and Fisheries Office

Bring dogs/cats to be vaccinated with anti-rabies

10 minutes

DR. JOHANNA BENISSA ABUTON

FOREPINAS BULAWAN ROMEO VELEZ

Page 148: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

142

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

LIVESTOCK TECHNICAL ASSISTANCE

ABOUT THE SERVICE

The Livestock Division of the City Agriculture and Fisheries Office offers free technical assistance to all constituents of Oroquieta City. Services we offer like treatment, deworming, Hemosep vaccination, Hog cholera vaccination, La sota vaccination, artificial insemination to livestock animals.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE

YOU PLEASE APPROACH

1. Inquiry at City Agriculture and Fisheries Office

Consult your (livestock) concern to any livestock personnel.

15 minutes

DR. JOHANNA BENISSA ABUTON

FLOREPINAS BULAWAN

ROMEO VELEZ ALVIN MERCED

ROBERTO DANO

2. Treatment If the medication is available, we will treat

immediately the sick animal for free. If not, we will prescribe necessary medication to be bought in any agricultural supply.

10 minutes

3. Availment of home or on sight treatment Assigned technician will assist any

individual if available, if not we will schedule it on a day when a technician is available.

15 minutes

DR. JOHANNA BENISSA ABUTON

FLOREPINAS BULAWAN ROMEO VELEZ ALVIN MERCED

ROBERTO DANO

4. Contact details Provide name of contact person, complete

address (with landmark) and contact numbers so we can assist you properly for on sight treatments

5 minutes

DR. JOHANNA BENISSA

ABUTON

FLOREPINAS BULAWAN

ROMEO VELEZ

ALVIN MERCED

ROBERTO DANO

Page 149: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

143

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

ACQUISITION OF PLANTING MATERIALS

ABOUT THE SERVICE

Provision of Planting Materials/seeds to all eligible farmers of Oroquieta City.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS

IT WILL TAKE

YOU

PLEASE APPROACH

1. Avail of seeds: Rice, Corn and Vegetable.

a. Submit yourself for interview. b. The staff will prepare forms for

Signature. c. The staff will grant the seeds.

15 minutes

10 minutes

5 minutes

ROLANDO B. LAMPARAS

2. Avail of lumber able Seedlings and fruit trees.

a. Secure note from the office of the

City mayor. b. Submit yourself for interview. c. Staff will prepare Logbook for

signature. d. The staff will grant the seedlings

15 minutes

10 minutes

5 minutes

30 minutes

OCM STAFF

EDGAR B. GANIA/ VICTORIO FLORES

Page 150: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

144

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

TRACTOR OPERATION

ABOUT THE SERVICE

Plowing will be served to farmers after inspection to have assurance that said

area is ideal for planting.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS

IT WILL TAKE YOU PLEASE APPROACH

1. Submit for interview

5 minutes

RUDAN PEREYRAS

2. Inspection of the Area

30 minutes

3. Payment of Machinery

5 minutes TREASURERS OFFICE

4. Schedule of Operation

5 minutes RUDAN PEREYRAS

Page 151: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

145

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

ATTEND CALLERS

ABOUT THE SERVICE

Farmer who has problems in their farm will be attended by technical staff

involves in its specific commodity.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. Look for from AT’s Rice, Corn Veg, Root Crops, Fruits

1 minute RICE – SAGRADA P.

ALVAREZ

CORN – ERNESA V. BONGABONG

VEG., RUBBER – MERLITA T. SANOY

ROOT CROPS – FLORIDA R. CAVAN

ROSALELIA PABILLAN

2. Confide the problems/submit for interview

15 minutes

3. Logbook

5 minutes FOCAL PERSON

4. The AT will attend the problems thru farm visitation.

1 hour FOCAL PERSON

Page 152: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

146

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

FREE AVAILMENT OF VERMIEWORM

ABOUT THE SERVICE

Free availment of vermieworm (African night crawler) to farmer individual/

group who would like to engage on vermi production (Vermi Culture).

REQUIREMENTS

Individual/group farmers who are willing to engage in vermi composting are

required to produce a suitable site, which is approved by CAFO personnel upon

inspection.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU CONTACT PERSON

1. Submit it yourself for proper instruction in making vermibeds

Substrate preparation for vermi compost

1 ½ hours

WILFREDO U. NERI

2. Inspection of vermi site/subtrate 30 minutes WILFREDO U. NERI ERNIE SANTIAGO

3. Released of vermi worm to recipient

30 minutes

RUBEN CALISO

Page 153: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

147

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

VERMI CAST

ABOUT THE SERVICE

Vermi cast is given to identified demo farms by the City

Agriculture & Fishery Office.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU CONTACT PERSON

1. Presentation of Farmers farm area, size, location, crop to be planted.

½ day

Focal Person per Commodities

2. AT prepares assessment report, on

organic recommendation duly approved by the division head

½ day Rosalina M. Leopoldo

3. Releasing of Vermicast 1 hour

Wilfredo Neri, Ernie Santiago and Ruben Caliso

Page 154: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

148

CITY AGRICULTURE AND FISHERIES OFFICE GROWTH-ORIENTED SERVICES

FREE SOIL ANALYSIS

ABOUT THE SERVICE

Provision of free soil analysis to individual/group farmers by using soil test kit.

Results are interpreted and used as a basis in making a recommendation on

the right kind and amount of fertilizer for a particular crop when grown in the

soil being tested.

REQUIREMENTS

Submission of properly collected soil samples. Weighing about ½ kg that wil

represent the soil in a large area.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU CONTACT PERSON

1. Submit yourself for instruction in proper collection of soil sample

1 hour ARSENIA A. EDEROSAS

2. Submission of soil sample 1 minute ARSENIA A. EDEROSAS

3. Soil Analysis 3 hours

4. Fertilizer analysis and recommendation

3 hours

FOCAL PERSON PER COMMODITY

RICE – SAGRADA P. ALVAREZ

CORN – ERNESA V. BONGABONG

VEGETABLES – MERLITA T. SANOY

ROOT CROPS – FLORIDA R. CAVAN, ROSALELIA Q.

PABILLAN

Page 155: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

149

CITY BUDGET OFFICE Oroquieta Town Center, Canubay, Oroquieta City

Page 156: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

150

Page 157: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

151

VISION

To ensure that all laws, circulars, memorandum and

strategic principles are implemented to have an

empowered budget.

MISSION

To sustain an effective delivery of services by

preparing our budgets with greater stakeholder

participation and control of all obligation request in a

transparent, faster budget execution.

To provide technical support and assistance for the

efficient and effective delivery of public services and

sound financial management of city and barangay funds.

Page 158: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

152

CITY BUDGET OFFICE GROWTH-ORIENTED SERVICES

PROCESSING OF DOCUMENTS

HOW TO AVAIL OF THE SERVICE

FRONTLINE SERVICES RESPONSE

TIME PERSON/S RESPONSIBLE

1. Check Completeness and record Obligation Request (OBR) in control folder for:

a. General Fund and Special

Education Fund

b. Non-office and Economic Enterprises

c. Local Development Fund

5 MINUTES

5 MINUTES

5 MINUTES

ESTARLITA A. REGALADO MILA E. MARCIAL

ESTARLITA A. REGALADO

MILA E. MARCIAL

MILA E. MARCIAL

2. Verify items in Purchase Requests (PR’s) whether included in the Annual Procurement Plan (APP)

3 MINUTES

IDA E. TALICTIC

3. Review Barangay Budgets and Prepare Recommendation

1 HOUR NELDA ANTONETTE

CABATINGAN

4. Review and Approve Barangay Budget Recommendation for Sanggunian Approval

1 HOUR

WELITA C. LARA

5. Approve duly recorded ORB’s 1 MINUTE WELITA C. LARA

Page 159: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

153

Page 160: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

154

Page 161: VISION - Oroquietaoroquietacity.gov.ph/wp-content/uploads/2019/05/citizens... · 2019-05-08 · I respectfully endorse this citizens’ charter to you. Use it. And join me in efforts

www.oroquietacity.gov.ph or

www.facebook.com/oroquietacityofgoodlife