Virtual TrainingsCustomer Service

Virtual Training Details

• Customers can take a Beachbody LIVE Training online from

home or anywhere else with a Beachbody LIVE Virtual Training

• All BB LIVE formats will be available for Virtual Trainings

• Virtual Trainings will be available in all countries

• Virtual Trainings price: $249 USD,$299 CAD & £199 GBP

• Prices will remain the same as an in-person training

• Virtual Trainings will be conducted using Zoom

• Maximum registrants allowed per Virtual Training: 20

Key DatesWebsite & Launch

Key Dates

• Virtual Trainings will launch

on the BB LIVE site:

• January 9, 2018

• All Countries

• All Virtual Training listings

• All Copy & imagery

• All FAQs & T&Cs

• First weekend of BB LIVE

Virtual Trainings:

• February 10, 2018

• All Countries

RequirementsHardware System, Zoom & Training Materials

System Requirements

• https://zoom.us/support/download

• Customers need to download the free

Zoom App. They do not need to create

a Zoom account to attend a Virtual

Training.

• Computer equipped with

speakers & microphone

• Built-in, USB plug-in or wireless

Bluetooth

• Webcam or HD Webcam

• Built-in or USB plug-in

• Internet Connection

• Speed of 3G or 4G/LTE (broadband

wired or wireless)

• Browsers

• Windows:

IE7+, Firefox, Chrome, Safari5+

• Mac: Safari5+, Firefox, Chrome

• Linux: Firefox, Chrome

• Bandwidth

• Minimum 1.5Mbps (up/down)

Training Materials

• Instructor Manual & Outline

• Links to access the Instructor

materials will be provided in the

customer confirmation email;

similar to the in-person workshop

confirmation emails.

• Zoom Virtual Training Links

• All Zoom Virtual Training links will

be included in the customer

confirmation email.

• Testing Zoom

• Customers should test their Zoom

App/accounts and connection 48

hours prior to their workshop.

• Room Space

• Instructors should have adequate

room to move in for their Virtual

Training. At least 4 to 6 feet of space

is recommended.

FAQs & T&CsZoom & Beachbody LIVE

Virtual Trainings FAQs

• All current BB LIVE FAQs will apply to Virtual Trainings

• Any new FAQs will be derived from the Zoom support site

and added to BB LIVE FAQ page

• These will be FAQs pertaining to troubleshooting issues for Zoom and will

be referred to as Zoom Quick Tips

• These FAQs will be added to the “INSTRUCTOR TRAINING FAQs” page

• For additional Zoom support, we will be provide the following

link on the BB LIVE site: https://support.zoom.us/hc/en-us

• Our BB LIVE Customer Support contacts (email address & phone

number) will also be listed for additional support

Zoom Quick Tips FAQs

• Getting Started on PC and Mac

• My Video Camera isn’t Working

• How do I Join a Meeting

• How do I Test my Video

• Audio Echo in a Meeting

• How do I Join by Telephone

• How do I Change the Video Layout

• How do I Share Computer Sound

During Screen Sharing

• How do I Use the Whiteboard

• Screen Sharing for iPhone/iPad

• Screen Sharing w/ Power Point

• Request or Give Remote Control

• How to “Pin” a Screen

• 24 Hr Technical Support

Terms & Conditions

• Currently being reviewed by Legal department

• Will be added to the site prior to January 9, 2018 launch

• Customer Service will receive a copy of new T&Cs once

approved by Legal

Virtual Trainings Imagery & Listings

Home Page & Landing Page

BB LIVE Home Page

• “Virtual Trainings” tab will be

added to main navigation bar

• “Experience A Virtual Training”

module will be on home page with

copy & “Learn More” button

• This same module will be on the

“Become An Instructor” page

• Both the “Virtual Trainings” tab

“Learn More” button will direct

customers to the Virtual Training

landing page

Virtual Trainings Landing Page

• Landing Page will include modules:

• Module #1: Copy detailing the benefits of

taking a Virtual Training

• Module # 2: Workshops listings

• Module #3: “How Our Virtual Trainings Work”

module that will provide some copy & list

equipment requirements

Virtual Training Listings

• Virtual Training landing page will include

a “Upcoming Virtual Trainings” module

that will list all open Virtual Trainings

• Virtual Trainings will not be listed on the current

BB LIVE workshops map

• Virtual Trainings listed will be separated

by format

• Listings will only include these fields: Master

Trainer, Date, Time, Price & “Enroll Now” button

Current Workshops Map

• Virtual Trainings will not be

listed on the workshops map

• Call out banner will be placed at

the top of the workshops map

page

• Clicking on the banner will direct

customers to the Virtual Training

landing page

MobileListings & Attendance

Virtual Training On Mobile

• Customers can enroll for a

Virtual Training on mobile device

• Mobile site will include the same

modules as the desktop site

• Including the “Upcoming Virtual

Trainings” listings module

• Mobile devices should not be

used to attend the Virtual

Training. A computer or tablet is

recommended for the Training