virtual reference services: exploring the open source options. sponsored by sig dl, sig ed, sig lan,...

Virtual Reference Services: Exploring the Open Source Options Sponsored by SIG DL, SIG ED, SIG LAN, SIG STI Rong Tang (moderator) School of Information Science and Policy, State University of New York at Albany. E-mail: [email protected] Pascal V. Calarco (session organizer (SIG DL) and to whom all correspondence should be addressed) Virginia Commonwealth University Libraries, Library Information Systems, PO Box 842033, Richmond, VA 23284-2033 USA. Phone: (804) 828-0032 Fax: (804) 828-0151 E-ma i I: pvcalarc@vcu . edu Jody Condit Fagan (session organizer (SIG ED)) Southern Illinois University Carbondale, Morris Library, Carbondale, IL 62901-6632 USA. E-mail: [email protected] Sam Stormont Temple University Libraries, Philadelphia, PA 19122 USA. E-mail: [email protected] Rob Casson Miami University, King Library, Oxford, OH 45056 USA. E-mail: [email protected] Virtual reference services, particularly in meet their institution’s needs better than many academic libraries, are coming to be regarded as commercial packages can. This session provides essential. LSSl and LivePerson are among the an overview of three open-source packages, well-established commercial vendors of virtual discusses how they are being used, and examines reference systems. However, interesting open their role in providing academic reference source efforts offer libraries the power to services. customize their virtual reference services to best ASIST 2002 Panel 496

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Virtual Reference Services: Exploring the Open Source Options

Sponsored by SIG DL, SIG ED, SIG LAN, SIG STI

Rong Tang (moderator) School of Information Science and Policy, State University of New York at Albany. E-mail: [email protected]

Pascal V. Calarco (session organizer (SIG DL) and to whom all correspondence should be addressed) Virginia Commonwealth University Libraries, Library Information Systems, PO Box 842033, Richmond, VA 23284-2033 USA. Phone: (804) 828-0032 Fax: (804) 828-0151 E-ma i I : pvca la rc@vcu . ed u

Jody Condit Fagan (session organizer (SIG ED)) Southern Illinois University Carbondale, Morris Library, Carbondale, IL 62901 -6632 USA. E-mail: [email protected]

Sam Stormont Temple University Libraries, Philadelphia, PA 19122 USA. E-mail: [email protected]

Rob Casson Miami University, King Library, Oxford, OH 45056 USA. E-mail: [email protected]

Virtual reference services, particularly in meet their institution’s needs better than many academic libraries, are coming to be regarded as commercial packages can. This session provides essential. LSSl and LivePerson are among the an overview of three open-source packages, well-established commercial vendors of virtual discusses how they are being used, and examines reference systems. However, interesting open their role in providing academic reference source efforts offer libraries the power to services. customize their virtual reference services to best

ASIST 2002 Panel 496

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