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VIRTUAL PBX PRODUC T GUIDE
P G 1Need help? Contact [email protected]
Virtual PBXProduct GuideMODEL: SP-250 • SP-500 • SP-1000 • SP-1500 • SP-3000
VIRTUAL PBX PRODUC T GUIDE
P G 2Need help? Contact [email protected]
SimplifiCloud presents unified communication systems hosted in the cloud, and on premesis for companies that want to expand and improve their telephone system, while reducing in hardware and infrastructure costs. Our solutions are designed for businesses of all sizes; start-ups, SMB, or enterprise.
The SimplifiCloud systems fit diverse markets and have modules for contact centers, phone based pollings and surveys, hotels and Industries. The service offers a completely managed service with Firewall included.
SIMPLIFICLOUD HAS THE BENEFITS OF THE UNIFIED COMMUNICATIONS FUNCTIONALITIES, AUTO-ATTENDANT, IVR, ACD QUEUES, AUDIO CONFERENCE ROOMS, INSTANT MESSAGING AND TELEWORKER’S FORCE.
Welcome to SimplifiCloud
EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM
VIRTUAL PBX PRODUC T GUIDE
P G 3Need help? Contact [email protected]
Benefits of SimplifiCloudNO LICENSE LIMIT OR CAPACITY OF EXTENSIONS, WITH MODULAR GROWTH
The architecture of the SimplifiCloud system is prepared to follow the growth of the companies. The new incorporation of phones only requires a simple configuration on the SimplifiCloud system without the payment of any kind of license.
SIMPLIFICLOUD DOESN’T REQUIRE ADDITIONAL HARDWARE MODULES TO SERVE ADVANCED FUNCTIONALITIES.
SimplifiCloud is based on open source software and the additional modules are software based without the need to add a proprietary hardware piece.
BRANCH OFFICE VIDEO AND VOICE COMMUNICATIONS USE THE NETWORK INFRASTRUCTURE
Companies can take the advantage of the actual network infrastructure to connect the remote IP PBXs using IP trunks between the branch offices and the HQ Office. They can also install any IP phones and softphones on smaller offices.
The SimplifiCloud team has a professional service available to help the companies design QoS and traffic management policies necessary to acquire an IP telephony prepared network.
VOIP SERVICE IP LINES INTEGR ATION T O R E D U C E L O N G D I S TA N C E A N D INTERNATIONAL COST.
SimplifiCloud can work with digital external lines, analog external lines or IP lines. It has a powerful interface to manage the outbound routes to choose the convenient line for each type of call.
EXISTING ANALOG PHONES WITH FXS ADAPTERS/GATEWAYS
We can integrate part of a traditional telephone system using external Adapters/Gateways to connect traditional phones, wireless phones or fax machines.
WEB GUI FOR THE CONFIGURATION AND MANAGEMENT OF THE SYSTEM.
SimplifiCloud has a simple web interface to the configure each software module and monitor the status of the overall system. You can also access reports and data through the same interface.
CALL AND BILLING REPORTS The SimplifiCloud base system includes Call and Billing reports. You can audit the calls of each branch office, group or extension. You can analyze the operative costs in relation to the utilization of the telephone resources.
MOBILE USERS CAN CONSERVE ALL THE FUNCTIONALITIES AVAILABLE ON THEIR DESK PHONE.
Mobile users can register to the SimplifiCloud system with their laptops, tablets or smart phones using a recommended "softphone" for each platform. All the telephony resources available in the desk phone are available on mobile devices. Users can answer the calls as if they where in the office.
VIRTUAL PBX PRODUC T GUIDE
P G 4Need help? Contact [email protected]
Functionality of SimplifiCloudGENERAL
• Simple Web interface
• Protocols: SIP, H.323 e IAX
• No registration limits
• Remote extension support
• Call forwarding, transfer and conference calls
• Custom dial plan and dialing profiles per user
• Voicemail for each user / extension
• Voicemail to EMAIL and fax to EMAIL function
• Multiple auto-attendants
• XML Applications and Phonebook directory available for IP Phones
• Custom customer care applications available
• Instant server dedicated to your company
• CRM integrations
• Systems arrive pre-configured
• Port in existing 800 numbers (if carrier allows)
• SimplifiCloud office phones available
• Works with any IP enabled phone
• Call recording
• API integrations
• Flexible platform & team (we will tailor solutions to your business needs)
RING GROUPS
Ring groups without limit, including local extensions, remote extensions, cell phone numbers or external phone numbers.
ACD QUEUES
Multiple queues with its own music on hold category. Agent and extensions support. The Agents can login or logout dialing the feature code from the phone or using the agent login web interface (included in the call center module), this interface also provides CTI integration.
IVR
Multiple IVR instances without simultaneous call limitations. No limits on the number and the length of the options. Simple IVRs can be concatenated to design a complex IVR without depth limitations on the tree.
AUTO-ATTENDANT
This feature can be used to improve the welcome message when a call arrives to the IP PBX. You can have different welcome messages for each trunk, no matter the type of it. This is useful if you have to support multiple languages or different services on the same PBX. The welcome message can be uploaded from the web interface selecting a .wav audio file or directly from an IP phone.
CALL RECORDING
Inbound and outbound calls can be recorded. The calls from an extension or a queue can be set to be recorded. You can use the on-demand call recording option in case you want that the owner of the extension to decide when to record a call. The recorded audio files can be accessed from the Web interface, you can filter and list the results based on the number of extension, date or number dialed.
CONFERENCE ROOMS
Static conference rooms: Static numbers declared on the dial plan, with pin support for the base and the administrator users. The administrator is the leader of the conference and has special attributes that the base user doesn’t have. The system can announce the person that enters or exits the conference room.
VOICEMAIL AVAILABLE FOR EACH EXTENSION
Multi-language support for voicemail. You can access this function from the IP Phone, outside the PBX or Web interface.
VOICEMAIL TO EMAIL AND FAX TO EMAIL
Each voicemail has an associated email address where the message can be delivered with a .wav file. The fax server can send faxes to the email address configured on each virtual fax. The system sends the fax to the corresponding email with a file in .pdf format.
LICENSING SCHEME
SimplifiCloud systems don’t have a licensing scheme for adding ip phones, trunks, Voicemail function, IVRs, etc. The product can be used up to the maximum recommended capacity without the additional license fees.
VIRTUAL PBX PRODUC T GUIDE
P G 5Need help? Contact [email protected]
Choose The Model That's Right For You.
SimplifiCloud Standard Features Included With All Models
Up to 100 Extensions(60 concurrent)
51 - 100Employees
SP 1000
TECHNICAL FEATURES
VoIP Protocols: SIP v2.0, H.323, MGCP e IAX2
Simple Web interface
Trunks support with SIP, H323 and IAX accounts
Without registration limits
Remote extensions support
High Availability mode support (Active / Passive)
Caller ID, Call Waiting, Call Screening
Call Forward, DND, Follow Me, transference and conference
Voice mail for each user / extension
Boss-secretary functions
User contacts and calendar module
WMI protocol support for message indication in the IP phones
Call forwarding
Custom Dial Plan
Pin sets for outbound calls
Dialing profiles per user
Multiple Contexts support
Parking Lots
Time conditions based on the days and hours
Up to 50 Extensions(15 concurrent)
SP 500
0 - 50Employees
1 to 25 Extensions(15 concurrent)
SP 250
0 - 25Employees
Up to 250 Extensions(120 concurrent)
SP 1500
101 - 500Employees
Up to 500 Extensions(240 concurrent)
SP 3000
501 - 1000Employees
VIRTUAL PBX PRODUC T GUIDE
P G 6Need help? Contact [email protected]
Standard Features Continued...
Voicemail to EMAIL and fax to EMAIL function
Multiples auto-attendant
Multiple codec support (GSM, ILBC, G.711a, G.711u, G.722, G.726, G.729, G.723.1)
XML applications and Phonebook directory available for the IP Phones
XML templates for the screen configuration of the IP phones
IP
Dynamic IP support
Static IP Support
DHCP Client and Server
Mail Server with Webmail access
SourceNAT and DestinationNAT support (Iptables)
Network protocols: DNS, NTP, SNTP, TFTP, FTP, HTTP, HTTPS, DHCP, SMTP, POP3, IMAP
QoS
VLAN Tagging 802.1q
TOS/DSCP tagging support
ACCESS SECURITY
Firewall included (iptables)
Access control with user and password
User profiles for the access of the different sections of the system
VoIP AND VIDEO SUPPORT
SIP Proxy, SIP and IAX2 trunking support for the interconnection to other IP PBXs
H.323 Gatekeeper Registration
IAX Registration
Audio Codec: GSM, ILBC, G.711, G.722, ADPCM G.726, G.729a/b, G.723.1
Video Codecs: H.261, H.263, H.263+, H.264
VAD and CNG support
FAX support
DTMF Relay support (RFC2833, SIP INFO, INBAND)
INSTANT MESSAGING
Based on OpenFire
XMPP Protocol
SSL Support
Active Directory / LDAP Support
Seamless integration with other messaging products
CALL DETAIL RECORDS AND CONFIGURATIONS
Database with CDR information (based en MySQL server) accessible via web
Call recordings in WAV and GSM format
Automatic backup configuration process, accessible via WEB and SSH
CONFIGURATION
Web HTTPS GUI interface
TFTP and HTTP support for the IP Phones configuration provisioning
TFTP
SSH