Virtual Member OrientationComing February 5, 2018

Dial: 888-455-4948Passcode: 5585986

Dial: 888-455-4948Passcode: 5585986Connecting to Audio

• Audio broadcast • Call in via phone (number and

passcode listed on each slide)• View Closed Captions in the

Media Viewer panel

Dial: 888-455-4948Passcode: 5585986Tips for Participating

• Share comments and ideas in the Chat panel (send to “All Participants”)

• Ask questions in the Q&A panel (send to “All Panelists”)

• Some WebEx features are not available on mobile devices

• Links and recording will be available after the session

Click this button if you don’t see the chat panel. COMPUTER MOBILE

Virtual Member OrientationComing February 5, 2018

Today’s Speakers

Andy KingTraining Specialist

Jessica BurchTraining Coordinator

Eileen ConoboyVISTA Director

Patrick TrianoTraining Director

Dial: 888-455-4948Passcode: 5585986Agenda

1. Highlight the motivation for the project2. Focus on changes to member orientation:

• Benefits and Risks to a virtual training model• Structure and process of the virtual model• Curriculum of the virtual orientation• Communications to Member and Sponsor• Responsibilities of the Sponsor and Supervisor

3. Question and Answer

Dial: 888-455-4948Passcode: 5585986Motivation for the Project

• Positions us to respond well to a number of future scenarios• Continues VISTA’s ongoing reform effort to further innovation

and cost effectiveness • Develops in-house, sustainable strength• Shifts resources to in-person in-service training

Dial: 888-455-4948Passcode: 5585986Overview of Change

• Both in-person (PSO Classic) and virtual member orientation (VMO) will be implemented this year.• VMO replaces PSO Blend.

• Webinar Series for members, supervisors and leaders will be developed into other media, e.g., audios, videos, recorded/edited webinars.

• In-Service Training will become a focus in 2019 once transition is well underway.

Dial: 888-455-4948Passcode: 5585986Benefits to Virtual Orientation

Regarding Members:• Orientations as often as every two weeks• Short enrollment deadlines (maximum 17 days)• No enrollment limits• No training-related travel• Self-directed materials ease the process of entry• Single webinar limits scheduling conflicts • Potential resources for new approaches to member development

Dial: 888-455-4948Passcode: 5585986Risks to Virtual Orientation

Regarding members:• Requires all “responsible parties” to understand and perform

their roles• Applicant screening (Sponsor/CSO)• Complete onboarding forms, courses and oath (Member)• Create, understand and implement an effective VAD (Sponsor/CSO/Member)• Design and implement an OSOT (Sponsor)

• Review, evaluate and enforce the above (CSO)

• Inadequate connectivity• Low English and/or computer proficiency• VISTA identity

Questions?

Dial: 888-455-4948Passcode: 5585986VMO-at-a-glance

• Accept for Service• Enroll in VMO• Hold onboarding call

State Office

• Review auto-gen email upon enrollment

• Follow guidance on "Starting VISTA"

Member• Conduct "Launching"

webinar• Induct cohort• Open Q&A

Training Unit

• Witness & submit oath

• Review VAD• Implement OSOT

Supervisor

Member Responsibilities Pre-Service

Entry into Service Paperwork

Direct Deposit

End-of-Service Benefit

W4

Unpaid Compensation

Acceptance of Terms & Conditions

Fingerprint Cards (at site)

Campus Coursework

Terms & Conditions of Service

Civil Rights & Responsibilities

VISTA Member Benefits

Mission & Legacy of VISTA

Campus Overview

Test Your Knowledge

Webinars

Intro & Onboarding Process (CSO)

Orientation & Induction (VTU)

Member Responsibilities In-Service

Online In-Service Courses• Making the Most of OSOT• Understanding Your VAD• How Poverty is Measured• Creating Your Community Profile• The Minute Intro• Theory of Change• 13 Lessons of Poverty

Onsite Orientation & Training• Project Overview—Purpose & Goals • VAD Review—Milestones, Tasks & Skills required• Intro to Organization—Mission, Staff, Workplace Norms & Workstation • Intro to Community—Leaders, Assets, Demographics• Supervisory Relationship—Communication Protocols, Troubleshooting

In-Service Opportunities

Accredited Online Courses• Volunteer Mobilization• Resource Development • Community Entry• Community Engagement

Webinar/Multimedia Series • The Life as a VISTA series• The Work series

State-based In-Service Training • When available

Questions?

Dial: 888-455-4948Passcode: 5585986Communications: Member

• Automated email to candidates points to “Starting VISTA” info for VMO on Campus

• “Training” emails VMO Guide with specific dates, webinar links, and greater detail

• “Member Support” emails travel guidance if person is relocating• “Member Support” emails candidates who are missing onboarding

forms (e.g., Direct Deposit)• “Countdown to VISTA Service” onboarding webinar• Reminder email on morning of Day One• “Launching Your VISTA Service” induction webinar

Dial: 888-455-4948Passcode: 5585986Communications: Supervisors

• Guidance for Supervisors is on Campus (which focuses on their supervisory functions in the process)

• CSO forwards the VMO Guide (with specific dates, etc.) to supervisors whose candidates are enrolled in that particular VMO

• CSO (with Member Support or CHC Unit) follows up with members if there is a compliance issue (e.g., missing paperwork or oath, or need for “CH Justification”)

Dial: 888-455-4948Passcode: 5585986Roles of VISTA Supervisor

Pre-Service• Develop VADs of high quality for every VISTA

• Ensure they are in the hands of the VISTA

• Check applicants’ references and criminal history• Assess applicants’ suitability for VMO• Guide candidates in their onboarding work• Prepare workstation prior to Day One

Dial: 888-455-4948Passcode: 5585986Roles of VISTA Supervisor

Day One• Provide oath form and fingerprint kit to VISTAs• Witness, sign, and submit oath form In-Service• Carefully review VAD with VISTA• Provide an effective On-site Orientation & Training (OSOT)

Questions?