Strategies for Internal Communication and Collaboration forThe Employee On The GoColin MilesDirector of Enterprise Services

Virgin Media – The historical challenge

200+ Permmanned sites

High travelcosts

Desk basedcommunication

Email-centric

Heavy voiceconferences

What does it take?

Top downsponsorship

Constantadoption

effort

Flexibility

Employeecentricactivity

Continualinnovation

Key areas of mobile collaboration

Social businessconnection

Business process& innovation

Videoconference

Pervasive Video

Vertical & Horizontal Collaboration

Breaking down the barriers

Tap into friends’ opinions & advice on music to buy, or whom to date

Mobilize friendsfor events& causes

Keep informed of what friends are doing and thinking

Control what friends cansee and know about me

Introduce your friends to people you know with similar interests

Tailor the platformwith extensions& applications

Tag videos and postings that friends should see, filteringout the noise

Breaking down the barriers

Tap into colleagues’opinions and advice on processesand practices

Mobilize colleaguesfor eventsand causes

Keep informedof what colleagues are doing& thinking

Control what colleagues can see and know about me

Introduce your colleagues to people you know with similar professionalinterests

Tailor the platform with extensions & applications

Tag videos and postings that colleagues shouldsee, filtering out the noise

Driving Productivity

Centre ofexcellencefor mobility

Adoption is crucial

Measure Success

Start smallthink big

CreateQuantitative& Qualitative

Measures

Userexperience

is king

Yesterdays way of working – Twitter issue

?1

2

3

Todays way of working – Twitter issue

Lessons Learned

Culture andethos

Communications Small thingsmatter

Adoptionmatters

Betransparent

Humanvoice

Thinkconsumer

One conversationat a time

Mobility @ Work

Bob @ WorkBob @ Work

Improveproductivity& efficiency

Improve customersatisfaction

Increasefirst time fix

Costsavings

?Q&A