Our story Virgin Care

“Convention dictates that a company looks after its shareholders first, its customers next and last of all worries about its employees. Virgin does the opposite. For us, our employees matter most. It just seems common sense to me that, if you start off with a happy, well-motivated workforce, you’re much more likely to have happy customers. And in due course the results will make your shareholders happy.” Richard Branson

It’s our people that make us who we are

Our story so far It’s  been  quite  a  journey.  

We started in 2007, when we were known as Assura Medical. Since then we have grown rapidly. After the Virgin acquisition in 2011 we were proud to add Surrey Community Services to our existing services. Last April Devon Integrated Children’s Services joined the family, bringing us to 5,500 members of the team.

0

20

40

60

80

2007 2008 2010 2012 2014

Number of service types, growth by 20 each stage

2007 2008 2010 2012 2014

Assura Medical opens first services

Surrey TCS Surrey TCS Surrey TCS

Go-live Apr 2012 Go-live Apr 2012 Go-live Apr 2012 Devon ICS go-live Apr 2013

175 Live services 175 Live services 175 Live services 1m feedback responses

50 service types 50 service types 50 service types 60+ service types

2.2m patient contacts annually

2.2m patient contacts annually

2.2m patient contacts annually

Circa 4m customer contacts

3,500 employees 3,500 employees 3,500 employees 5,500 employees

Our journey

Our range of services Community Services – we provide adult and children’s community services across 8 community hospitals and 10 community wards, community nursing, specialist nursing, diagnostic services, equipment services and mental health services in community settings serving over one million patients. Our pioneering “virtual ward” has enabled thousands of patients to be discharged early from hospital to recover at home in a supported way

Primary Care Services ‒ we hold 19 contracts for delivery of core GP services covering a registered patient population of 48,000

Urgent and Unplanned Care – we operate 15 “walk in” urgent care Centre across the country, including three nurse-led minor injury units. We see and treat over 700,000 walk-in urgent patients annually. We are the second largest provider of urgent care in England

Our vision Objectives and Values Having that wow factor in everything that we do, with the ability to surprise even ourselves by providing great quality and standards.

Ensure service quality and

customer safety

Be recognized as an outstanding

employer

Develop and maintain effective

partnerships/relationships

Create and build a sound, scalable and profitable organization

Provide services highly valued by customers and

staff

Employ robust governance

systems

Caring

Outcome-driven

Innovative Outstanding

Fun

In everything we do, we must always live by our values: Take  the  First  Steps