vingcard manual

2100 PLUS V1.6aSystem Handbook

June 26, 2003

About this Handbook

Information in this document is subject to change without notice and does not represent a commitment on the

part of VingCard Systems Inc., Dallas, Texas, USA or VingCard, a.s., Norway. While an effort has been

made to insure that the manual is accurate, VingCard Systems makes no warranty of any kind, including any

warranties of merchantability or fitness for a particular purpose with regard to this manual. VingCard

Systems assumes no responsibility or liability for errors in this handbook or for any incidental or

consequential damages arising from the use of this manual in operating equipment or in connection with

operation of the equipment.

Federal Communications CommissionRadio Frequency Interference

Warning: Equipment described in this handbook generates, uses and can radiate radio frequency energy,

and if not installed and used in accordance with this handbook may cause interference to radio

communications. The equipment has been tested and found to comply with the limits for a Class A

computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable

protection against such interference when operated in a commercial environment. Operation of this

equipment in a residential area is likely to cause interference, in which case the user, at his own expense,

will be required to take whatever measures may be necessary to correct the interference.

© 1996-2002 VingCard, AS.

VingCard is a registered trademark of TrioVing a.s and VingCard a.s.

Trademarks:

VingCard 2100 MS Contents

i

Table of Contents

1. SYSTEM OVERVIEW .............................................................................................................................1

1.1 SPECIFICATIONS .................................................................................................................................61.1.1 Dimensions ............................................................................................................................61.1.2 Electrical Specifications ........................................................................................................61.1.3 Environmental Specifications ................................................................................................71.1.4 Output: Extended Access Controller.....................................................................................7

1.2 TERMS ...............................................................................................................................................71.3 CARD FEATURES................................................................................................................................9

1.3.1 Guest Cards .........................................................................................................................101.3.2 Employee Cards...................................................................................................................101.3.3 Master Cards .......................................................................................................................151.3.4 Special Cards.......................................................................................................................151.3.5 System Structure Summary (Chart)......................................................................................17

1.4 DOOR TYPES....................................................................................................................................191.5 EXTENDED ACCESS..........................................................................................................................221.6 PASSAGE MODE ...............................................................................................................................221.7 AUTO UNLOCK MODE......................................................................................................................231.8 CYLINDER FOR MECHANICAL OVERRIDE .........................................................................................231.9 REPORTS ..........................................................................................................................................23

1.9.1 Management Reports ...........................................................................................................231.9.2 System Events Reports .........................................................................................................241.9.3 Lock Events Reports.............................................................................................................24

1.10 SYSTEM COMMANDS -- A SUMMARY .........................................................................................251.11 PASSWORD PROTECTION ............................................................................................................261.12 CARD RESOLUTION ....................................................................................................................261.13 SYSTEM ALTERNATIVES .............................................................................................................27

1.13.1 Single-User System ..............................................................................................................271.13.2 Multi-User System................................................................................................................271.13.3 Interface to PMS ..................................................................................................................28

2. SYSTEM SETUP................................................................................................................................27

2.1 STARTING UP....................................................................................................................................272.2 MENUS: DATA SELECTION AND ENTRY...........................................................................................27

2.2.1 Add, Remove, Change Commands .......................................................................................282.2.2 Selecting Commands and Data............................................................................................28

2.3 CONFIGURING THE SYSTEM..............................................................................................................292.3.1 System Parameters...............................................................................................................292.3.2 Setting Date and Time..........................................................................................................332.3.3 Activating User Groups .......................................................................................................342.3.4 Defining Locks .....................................................................................................................40

Contents VingCard 2100 MS

ii

2.4 USING LOCKLINK .............................................................................................................................49

3. CARDS ................................................................................................................................................51

3.1 PASSWORDS .....................................................................................................................................513.2 SELECTING FROM MENUS ................................................................................................................523.3 ISSUING CARDS................................................................................................................................533.4 GUEST COMMANDS..........................................................................................................................53

3.4.1 Adding a Guest (Checking in)..............................................................................................543.4.2 Removing a Guest’s Card (Checking out) ...........................................................................593.4.3 Verifying a Card ..................................................................................................................60

3.5 EMPLOYEE CARDS ...........................................................................................................................613.5.1 Adding an Employee ............................................................................................................623.5.2 Changing an Employee Card...............................................................................................663.5.3 Removing an Employee........................................................................................................693.5.4 Verifying an Employee Card................................................................................................70

3.6 SPECIAL CARDS ...............................................................................................................................703.6.1 Fail Safe Cards ....................................................................................................................723.6.2 Lock Out Cards/Undo Lock Out Cards................................................................................733.6.3 Emergency Cards.................................................................................................................743.6.4 Diagnostic Cards .................................................................................................................753.6.5 One Shot Cards....................................................................................................................76

4. SYSTEM OPERATION.....................................................................................................................79

4.1 REPORTS ..........................................................................................................................................794.1.1 Generating a Report ............................................................................................................804.1.2 Sample Reports ....................................................................................................................81

4.2 BACKING UP THE DATABASE............................................................................................................854.3 RESTORING A DATABASE BACKUP...................................................................................................864.4 CONVERTING OLD VERSIONS OF THE DATABASE.............................................................................874.5 SETTING DATE AND TIME ................................................................................................................884.6 COMMUNICATING WITH LOCKS ........................................................................................................89

4.6.1 Programming Locks.............................................................................................................904.6.2 Reading Lock Events............................................................................................................924.6.3 Viewing an Event Record.....................................................................................................934.6.4 Unlocking a Door ................................................................................................................944.6.5 Setting Lock Time.................................................................................................................954.6.6 Exiting Locklink Mode .........................................................................................................95

5. SYSTEM CONTROLLER ................................................................................................................95

5.1 BOOTING THE SYSTEM CONTROLLER (FIRST TIME) .........................................................................955.2 POWER SWITCH FUNCTIONS.............................................................................................................96

5.2.1 SUSPEND ............................................................................................................................965.2.2 RESUME (exiting the suspend mode) ..................................................................................97

VingCard 2100 MS Contents

iii

5.2.3 RESET..................................................................................................................................975.2.4 Power off..............................................................................................................................975.2.5 Cold Booting........................................................................................................................98

5.3 INDICATORS AND MESSAGES ...........................................................................................................985.3.1 Low Bat................................................................................................................................99

5.4 POWER SUPPLY................................................................................................................................995.5 BATTERIES.....................................................................................................................................1005.6 MEMORY CARDS ...........................................................................................................................1015.7 EJECT BUTTON ..............................................................................................................................1015.8 CONNECTIONS................................................................................................................................1025.9 TROUBLESHOOTING .......................................................................................................................103

5.9.1 Server SC ...........................................................................................................................1035.9.2 Client SC............................................................................................................................103

6. LOCKSET.........................................................................................................................................105

6.1 ELECTRONIC CONTROLS ................................................................................................................1086.1.1 The Control Module (CM) and the Reader Module (RM)..................................................1086.1.2 LCU....................................................................................................................................1096.1.3 Lock Motor Assembly.........................................................................................................1106.1.4 Battery Pack.......................................................................................................................110

6.2 MECHANICAL COMPONENTS ..........................................................................................................1126.2.1 Lockcase ............................................................................................................................1126.2.2 Cylinder .............................................................................................................................1136.2.3 Escutcheons .......................................................................................................................113

6.3 INSTALLATION ...............................................................................................................................1166.3.1 Programming the Lock ......................................................................................................119

7. CONTROLS......................................................................................................................................119

7.1 REMOTE CONTROLLER...................................................................................................................1197.2 EXTENDED ACCESS CONTROLLER .................................................................................................1277.3 ROOM CONTROLLER ......................................................................................................................130

8. SYSTEM MAINTENANCE ..................................................................................................................133

8.1 CYLINDER ......................................................................................................................................1338.2 LOCKSET MAINTENANCE ...............................................................................................................135

8.2.1 Changing Batteries ............................................................................................................1358.2.2 Cleaning Escutcheons........................................................................................................1358.2.3 Lubrication ........................................................................................................................135

8.3 TROUBLESHOOTING .......................................................................................................................1368.4 LOCKSET REPAIR AND PART REPLACEMENT ..................................................................................145

8.4.1 Removing Escutcheons ......................................................................................................1458.4.2 Replacing the Reader Module (RM) ..................................................................................1458.4.3 Changing the Control Module (CM)..................................................................................146

Contents VingCard 2100 MS

iv

8.4.4 Changing the Male Handle Spindle...................................................................................1478.4.5 Changing Lock Motor and EMK Switch ............................................................................147

9. PARTS.....................................................................................................................................................151

9.1 2100 CLASSIC LOCKSET.................................................................................................................1519.2 2100 LOCKCASE ............................................................................................................................1529.3 2100S/50 CONVERSION SET ...........................................................................................................1549.4 SYSTEM .........................................................................................................................................156

10. INTERFACED SYSTEMS ..............................................................................................................157

10.1 PMS CONNECTION ...................................................................................................................15910.2 PMS PROTOCOL/SPECIFICATIONS ............................................................................................160

10.2.1 Physical Layer ...................................................................................................................16010.2.2 Message Format ................................................................................................................16010.2.3 Command Implementation .................................................................................................17110.2.4 Summary ............................................................................................................................17510.2.5 Example Communications .................................................................................................177

1

1000-series 1

2

2100 Plus

low battery safety mode 90

8

8 character Grand Master

password 52

A

access area 7

access point 7

add employee 25, 28, 61, 62, 63

add employee user group 36

add guest to room 25, 26, 28, 51, 53,

54

guest type 55

add guest user group 36

add lock 25, 28, 42, 43, 45, 46, 47,

48

add user group 25, 34, 35

addressdestination 163

source, PMS 163

alarm triggering 119

alphabetic characters 40

ANSI 1, 3, 4, 112

ANSI-lock 112

answer code

PMS 162, 163, 164

Anti Tail Gating 119

arrow key 28, 29, 36, 37, 39, 42,

43, 45, 46, 56

ASCII 160, 163

audit trail 3, 4, 89, 92

viewing events 93

auto unlock mode 22, 42, 45

average guest stay 31

B

backup

database 85, 101

backup cards 9, 18, 25, 72

batteries 100

AAA 6

change 99

charging 100

RAM card 101

system controller 99

battery 109, 110, 118

changing 135

external

door unlock 25

failure

lock 4

lock 106, 109

low 106

replacement 135

battery compartment 6

battery pack 113, 114

blank screen 96

boot 95, 101

building 14

building master 14, 19, 35, 36,

40, 42, 45

assigning to a door 42

example 14

maximum number of cards 14

button

power 27, 51

C

cable

connections 102

card 3, 25, 36, 45

ANSI mag stripe 3

backup

guest 9, 18, 25

guest 72

backup 72

building 14, 17, 19, 45

coercivity 4

diagnostic 25, 70, 75

duration 37

emergency 15, 17, 25, 70, 74

employee 8, 9, 19, 25, 36, 41

common access 19

expiration 37

independent operation 12

issuing 61

encoding 53, 65

end time 8

engineering supervisor 13

expiration 1, 8, 20, 29, 31, 56

in a common door 20

facility code on 19, 41

failsafe 9, 15, 17, 25, 70, 72

grand master 15

guest 7, 9, 25, 26, 36, 53

deadbolt override 36

issuing 53

prior to guest's arrival 57

lock out 9

maximum per room 9

override 9

user group 9, 55

HC 7

housekeeper 9

housekeeping supervisors 13

ID number 22

information on 4

insertion 101

interrelated 15

issuing 53

lock out 15, 18, 25, 70, 73

longevity 37

lost 9, 53, 54

guest 53, 54

magnetic stripe 1

master 15, 17, 19, 37, 40

maximum per room 9, 58

memory 25, 101

battery 101

one shot 15, 25, 70, 76

override 1

record of use in a lock 4

remove guest 53

resolution 26

section 9, 17, 19, 42

service common access 19

special 25

start time 8, 9

supervisor

example 13

swipe 65

time window 1, 8, 41

track 3 3

type 7

undo lock out 70

unlock time 37

user ID 8

verify guest card 53

write protect switch 101

zone 13, 17, 19, 42, 45

card limit 164

card not verified 70

card Time Zones 9

card types

building master 14

diagnostic 15

emergency card 15

fail safe cards 15

grand master cards 15

guest 9

lock out 15

one shot 15

section master 9

change

check-out time 29

daylight saving time 31

employee 9, 25, 66

lock 25, 43, 46, 48

lock time 31

system parameters 29

unlock time 39

user group 25, 38

channels

grand master 15

check characters 162

check in

station 3

check sum 161

check-in 3, 20, 25, 26, 53

early 57

guest arrives before check-out

time 57

maximum days 171

PMS 166

adding an extra day 171

PMS 179

station 27

user group 36

check-out 3, 26, 29, 53, 59, 171,

173

computing for PMS 171

date 3

PMS 166, 173

time 29

choices

in menus 52

clear See keypad:Clear key

client 4, 7

coercivity 4

cold boot 95, 98

command

add, remove, change 28

change employee 9

front desk 26

selecting from menus 28

summary 25

command 28

command codes 163, 164

PMS 162

common door 7, 8, 41, 64

global 19, 20, 40, 41, 47

room numbers 40, 45

service 8, 40, 41, 45

communication

locklink 3


communication port

interface 102

Completed! Press Enter to

Continue 36

component

remote controller 5

specifications 6

concierge access 47

configuration 9

sections 9

system 29

connections

contact card 102

locations 3

Mini DIN 102

network 102

printer 102

RS-232 102


contact card 1, 3, 27, 49, 89, 92,

102

control module 7, 8, 19, 89, 94,

105, 106, 108, 118, 146

replacement 146

controls 129

extended access 5, 7, 41, 129

convert

database 87

copies of master cards 15, 68

CPU 3, 22

events 22

credit card 4

cursor 27, 28, 39

>> 28

underline 40

cylinder 22, 105, 106, 112, 113,

119, 133

recoding 22

switch 148

D

data

events 22

lock 22, 25, 90

memory card 25

PMS 175

binary 160

selection and entry 27

data area 162, 165

data fields 165

data integrity 162

database 3, 47, 51, 87

backup 85

convert 87

restore 86

date

check-out 3, 31

daylight saving time start/end

31

employee expiration 15

events 22

format 29

setting date and time 32, 88

day 33, 88

guest card duration 31

daylight saving time 31, 88

and year change 88

start date 31

DBO See deadbolt override

deadbolt 1, 15, 22, 25, 36, 106,

113, 114

spindle 145

deadbolt override 61, 70

deadbolt override 7, 36, 37, 55,

106

on employee cards 37

on guest cards 36, 171

on lock readout 92

default

menus 51

stay 31

unlock time 37

delete employee record 25

delete lock 25

destination 162

device address 164

device number 162

device time out 164, 171, 177

diagnostic card 15, 70, 75

dimensions 6

encoder base 6

remote controller 6

system controller 6

DLE 161, 165

doorglobal common 7, 19

in access area 7

service common 8, 19

door switch 119

door type 19, 40, 43

for engineering room 40, 41

for maid closets 40, 41

global common 41

guest 40

service 40

service common 41

door unlock time 7

duration 31, 37, 55, 56, 61

employee card 37

guest card 20, 31, 55, 56

special cards 70

unlock time 7

E

egress switch 119

eject button 101

EK card See emergency card

EK key See emergency card

elevator reader 47

emergency

card 9, 15, 70, 74

key 15, 17, 22, 133

EMK See emergency key

employee 3, 8, 9, 13–15, 19, 22,

25, 26, 39, 63–72

2100 95, 98

card 19, 41, 61, 66

assigning common access 19

issuing 19, 61

card expiration 15, 37

card verification 70

deleting record 69

ID number 69

identification number 66, 70

password 26

remove 39, 69

report 63, 83

time window 37, 61

user group 35, 36

user groups

assigning to cards 66

encoder 3, 6, 27, 65

dimensions 6

electrical specifications 6

power supply 6

encoder base 99, 102, 171

internal relay 157

end time 56

engineering supervisor 13

enter key 52

environmental specifications 7

escape 26, 37, 39, 43, 52, 102

to abort PMS polling 157

escutcheon 105, 113, 114

cleaning 135

removal 145

ETX 165

Euro 1

EURO 112

event report 4, 22

events 79, 92

CPU 22, 79

lock 89

viewing 93

example

building masters 14

card resolution 26

maid section 12

supervisor zone 13

exit

locklink mode 95

expiration

employee card 37

guest card 1, 29

extended access 1, 5, 6, 7, 9, 15,

22, 31, 41, 47, 57, 67, 72, 74,

129

extended access controller 7

extended unlock time 7, 36, 55,

61

external power supply 5, 6

F

facility code 7, 8, 19, 41

fail safe cards 8, 9, 15, 70, 72

failure

SC 85

field 28

field identifier 164, 165

fields

in PMS messages 162

five beeps 99

fixed digit 31

format

date 29

PMS messages 162

front desk 26, 35, 36, 37, 51, 63

menu 51

passwords 25, 26

G

global common 7, 19, 20, 31,

41, 47

grand master 15

maximum number of cards 15

guest 15, 25, 26, 38, 172

card 51

issuing 51

card expiration 29, 31

transfer 54

user group

guest w/DBO 36

user group 35, 36, 38

HC 36, 171

HC w/DBO 36, 171

guest check-in 54, 172

guest only 55

guest room

door 42

doors 19

type 19

guest type 8, 55

guest w/DBO 55

guests who share a room 58, 106,

171

H

hand-held computer 3

handicap

guest See HC

handle 105

handle spindle 117, 145

replacement of 147

hardware 1

configuration 26

HC 7, 36, 55

unlock time 55

HC w/DBO 36, 171

HC w/DBO 55

housekeeper 9

housekeeping supervisors 13

I

ID number 8, 22, 66, 69

independent operation

section cards 12

indicationoff 96

suspended 96

indicator

lock 106

LOW BAT 99

insert memory card 95, 98

installation 4, 116–19

software 27

interface 102

interface to PMS 28, 157–84

interrelated keys 15

issuing cards 53

K

keypad 157

Clear key 52

enter key 52

ESC 52

letters 40

timeout 31

L

latch 1, 22

latch bolt 1, 22, 105

LCU

specifications 109

technical data 109

leading spaces 165

LED 106

letters 40

letters 40

lock 1, 4, 5, 7, 8, 9, 19, 22, 25,

26, 105

battery

life time 109

data 90

defining in the database 40

Euro 1

events 4, 22

handle 105, 113, 114

indicators 106

installation 116–19

lockcase 1

deadbolt 1

latch bolt 1

maintenance 133–39

motor 105, 112

replacement 148

programming 4, 90

setup

report 83

sub-assemblies 1

troubleshooting 136

lock channels 8

chart summary 17

lock events

viewing 89

lock out 9

automatic 1

lock out card 15

lock out card 15, 70, 73

undo 70, 73

lock parameters 43

changing 48

lockcase 1, 105, 112, 117

ANSI 112

EURO 112

locking pulse 105

locklink 3, 4, 51, 89–93

locklink menu 90

locklink mode

enter 89

exit 95

lost employee card 9

lost guest card 53, 54

low battery safety mode 111

M

main menu 26, 28, 51

maintenance 133

management reports 22

manager on duty See MOD

manual backup 85

master 15, 35, 36, 37, 52

master password 26, 52

used in setup 27

maximum

building masters 14

cards per room 9, 53, 58, 164

events 22

masters 15

rooms 1

zones 13

mechanical override 22

memory

events 22, 79

memory card 101

memory card 25, 95, 98, 101

battery 101

menu 25, 27, 51

add employee 63

add guest to room 26, 51

cards 53

control field 52

define lock 40

front desk 51

guest cards 53


main 26

password 95, 98

remove guest card 51

room full 58

selecting from options 52

special cards 72, 73, 74, 76

system entry 27

types 52

user group 36

verify guest card 51

message

guest not found 174

card battery low 101

card not found 61

card not verified 70


low bat 99

message format 162

message length

PMS 162

Mini DIN 3

MOD 25, 26, 35, 37, 51, 63

password 25

mode

locklink 89

suspend 97

modular connector 102

modules 1

month 33, 88

mortise

lock 5

lockcase 1

multiple cards for room 9

multi-user system 27

N

network connection 3, 102

new version 87

new year 88

non-VingCard equipment 5

number of report events 22

numbered list 28

O

old versions 87

one shot card 15, 76

outside handle 105, 113, 114

override 1, 8, 9, 36, 70, 106

by a card with a later date 9,

172

card 172

deadbolt 15, 37, 55, 106

in a common door 20

mechanical 22

P

parallel printer port 4

parameters 29, 32

lock 22, 43

system 22

user group 25

parts

2100 lockcase 152

2100 lockset 151

2100s/50 conversion set 154

VC 2100 MS system 156

passage mode 22, 42, 45, 47

password 22, 25, 26, 29, 51, 53,

67, 79, 95, 98

2100 95, 98

assignment to an employee 67

employee 26

front desk 51, 79

guest only 26

master 22, 26, 29, 48, 79, 80

menu 58

MOD 25, 26, 51, 79, 80

password entry menu

illustrated 27

PMS 3, 28, 102, 157, 160

ACK/NAK timeout 160

advanced key issuing 172

answer codes 164

answers 176

check sum 169

check-in 163

adding and extra day 171

check-out 172

options 173

check-out date 166, 171

command codes 163

commands 176

control characters 161

data area 165

data fields 165, 175

data link escape 165

destination 162


examples 177

field identifier 165

message fields 162

message format 162

physical layer 160

polling 102

pre-registration 172

record separator 165

shares 171

syntax error 184

user group 166, 167

verify card 174

polling PMS 161

POS data

adjusting reader for 168

power 97

suspend 96

switch 96

system controller 5

power on 27

power supply 99

encoder base 102

remote controller 5


pre-registration 57, 172

printer 1, 3, 4, 80, 82

communication port 102

program 8, 25

lock 4, 89

property management system See

PMS

Protocol

PMS 160

R

RAM 101

RAM card See memory card

range of room numbers 40

read events from lock 92

reader

extended access 47

reader module 108, 113, 145

replacement 145

readout See audit trail

real time clock

in lock 31

recode key 22, 134

record 4, 22

chronological 4

events 4, 22

record separator 161, 165

relay 157

remote controller 1, 5, 6


external power supply 5

remove

employee 25, 61, 69

guest 25, 26, 53, 59

lock 25

user group 25

repeated use

on lock readout 92

replace

employee card 9

guest 26

replace guest 55

reports 4, 22, 25, 27, 79

events 81

extracted from lock 82

sorted by date 81

sorted by ID 81

sorted by room 81

events by Keycards 84

generating a report 80

lock events 22

management 22

access areas 22

employees 22, 83

lock data 83

system parameters 22

user groups 22, 83

printer 4

samples 81

system events 22

reset 97

restore 27

restore database 86

restore from mem card 25

resume 97

resume operation

end suspend 97

RESUMING - PLEASE WAIT

97

retries

PMS, in absence of ACK 162

RJ-11 3, 102

room number

for non-guest room door 40

room number 45

PMS 165

room occupied 26, 54

add guest 55

different room 55

replace guest 55

room range 61

room type 19

guest 19

service 19

service common 19

rooms

maximum 1

rooms operated by a card 61

RS-232 102

RS-232C 159

S

save to mem card 25, 85, 101

SC

client 4

server 4

SC failure 85

screw

bevel 117

escutcheon 119

scroll through selections 28

section 8, 9, 17, 19, 22, 42


security

audit trail from lock 4

common doors 20

selection cursor 28

serial port 157

COM1 3

encoder 3

server 4, 8

service common doors 8, 19,

41, 45, 64

activating section cards 45

activating zone masters 45

service doors 19

service doors 8, 40, 42

room numbers 40

set date 25, 32, 88, 95, 98

day 33, 88

first time start up 95, 98

month 33, 88

time 33, 88

year 33, 88

share 58, 171

single-user system 27

source address

in PMS messages 162

special cards 70

diagnostic 70, 75

emergency 70, 74

fail safe 70, 72

lock out 70, 73

one shot 70, 76

specifications 6, 7

LCU 109

reader module 109

specifying card Time Zones 64

spindle

replacement 147

Start and end dates for reports 80

start switch 145

start time 8, 9

start up 95

station ID 31

strike 5, 119

electric 5

supervisors 13

suspend 96

swiping a card 3, 28, 57, 65

synchronization 31

system 25, 40, 79

alternatives 26

authorization 51

components

dimensions 6

environmental specifications

7

components 6

contact card 3

non-Vingcard equipment 5

printer 4

remote controller 5

configuration 26, 29

hardware 1

modules 1

operation 79

parameters 29

password 95, 98

system access 37

employee 67

employee 37

front desk 51

master 37

MOD 51

system commands -- summary

25

system controller 2, 6, 8, 22, 27,

40, 95, 157

as locklink 89

batteries 6

blank screen 96

card

eject button 101

communication relay 157

dimensions 6

drive A 101


first time booting 95

indicators 98

keys 40

low battery 99

no response 97

polling PMS 157

power off 97

power/resume switch 96

reset 97

serial communication 3

serial port 157

suspend 96

timeout 31

with encoder 3

system entry menu 27

system setup 27

T

tampering 119

thumb turn 106

time 33, 88

check-out 29

setting date and time 32, 88

setting time in lock 95

time out

device 180

time out

PMS 180

time window 1, 7, 8, 9, 19, 37, 61

employee cards 37

special cards 70

timeout 31

device 171

disabled 31

PMS 160

transaction logging 22

troubleshooting 103

lock 136

U

undo lock out 15, 70, 73

unlock time 37, 55, 61, 105

extended 36

for employee cards 37

HC 55

up and down arrows 28, 29, 35,

36, 37, 43, 46, 56

user group 3, 12, 34, 37, 39, 40,

171

building 14, 19, 35, 42

employee 35, 36, 61, 63, 66

for non card employees 35

front desk 35

guest 35, 55, 166, 167, 171

guest w/DBO 55

Guest w/DBO 35

HC 35, 55

HC w/DBO 35, 55

master 35, 36, 37

MOD 35, 37

on lock audit trail 92

PMS 166, 167

report 83

section 12, 35, 42

zone 13, 35, 42

user ID

on lock audit trail 92

V

VC 2100 lock 1

verify card 53, 60

employee 25, 61

guest 25, 26, 60

PMS 174, 181

version

convert 87

view lock events 93

VIP access 47

W

warm boot 97

warning

reset 97

wing masters 14

write protect switch 101

Y

year 33, 88

yellow light 106

Z

zone 8, 13, 17, 19, 42, 45

maximum number of cards

13


maximum per channel 13

user group 42

VingCard 2100 Plus v1.6a

1

System OverviewSpecifications

1. System OverviewThe VingCard 2100 Plus is a keycard management system forhotels with 400 (or less) guest rooms. 1

The locks are operated by magnetically striped cards. A cardoperates a lock only during a time-window encoded in themagnetic stripe and a card with a later start time locks out anyprevious guest's card.The system consists of the following modules:

Locks Printer (optional) 1-2 System Controllers Remote controller (optional)

encoder base Extended access controller(optional) contact card

LocksThe 2100 System supports three different series of VingCard electroniclocks :

VC2100 Classic

Presidio

Da Vinci

VC2100 Classic There are three versions of the VC2100 Classiclockset, the 1000 series, designed to ANSIstandard; the Euro version, designed according toDIN norms; and the VC2100s/50.All versions use mortise lockcases with 3/4 inchlatch and one inch deadbolt. Euro and 1000 serieslocks consist of three sub-assemblies:

Inside escutcheon (including theelectronic control module, CM)

Outside escutcheon (including the

1 Other locks can be installed on linen closets, engineering spaces, lobby doors, etc. No more than 475unique lock identifications per property. One ID could be assigned to two locks.


2


magnetic card reader module, RM) Lockcase The cylinder is an optional feature for

either ANSI or Euro locksets.The VC2100s/50 is a variation of the outsideescutcheon for conversion of mechanicallyoperated VC1050 locks to electronically controlledlocks. The conversion kit includes a lock controlunit (LCU). The LCU combines the controlmodule and reader module in one unit.

Presidio The Presidio lock combines VingCard’suncompromising standards of security, durability,quality and reliability with an attractively affordableprice.

DA Vinci DAVINCI's sleek, contemporary profile, designedespecially for VingCard by renowned Danishdesigners, offers a suitable complement to theupscale interior design of any full service hotel. Anextensive selection of modular components,including all-brass escutcheons


3


System ControllerThe System Controllers (SC) are hand-heldcomputers. If the system uses two SCs, they areconnected to each other through a networkcable. An SC is the only processing devicerequired by the system. It stores all guest andemployee data.When attached to an encoder base, a systemcontroller is a check-in station. Whenconnected to a contact card, the SC becomes alocklink, a portable communication devicewhich is used to load the lock program and toobtain an audit trail from a lock.

System Controller with Encoder BaseThe encoder base writes magnetic informationonto track 3 of an ANSI magnetically stripedcard. When a guest checks in, the hotel agenttypes a room number, selects a check-out date,and chooses a user group. Data is transferred tothe card by “swiping” the card through theencoding unit.The system controller sits inside a speciallydesigned receptacle in the encoder base and isattached to the base via a modular connectorand a mini DIN connector. Printer, PMS andnetwork connections are at the back of theencoder base.The system supports both standard VingCardinsertion readers and swipe readers with areader head on either side. No configuration ofthe reader type is required, the lock programautomatically determines this.


4


System Controller with Contact CardIf the system has two SCs, the SystemController with a memory cardcontaining the database becomes aserver and the other SC a client. Thecontact card should always beattached to a client SC.There are two types of Contact Card :one for Classic locks and one forPresidio and Da Vinci locks.With the contact card attached, thesystem controller becomes a portable“locklink.” It is used to program eachlockset’s room identity.After installation, the locklink is usedto extract a record of card use from alock (audit trail) for security ormaintenance purposes. The locklinkcan be used to unlock a door (in theevent of battery failure).

The CardThe system uses low coercivity - 300 oersted(Oe) - ANSI magnetically striped cards. Thecard is the same size as a standard credit card.VC2100 information is written on track 3 at 210bits per inch (bpi).

PrinterThe printer provides paper reports fromthe controller or the lock.• Controller reports: chronological

records of check-in, check-out, andother activity; various systemconfiguration reports.

• Lock events: a chronological recordof the most recent events at a lock.Number of stored events depends on


5


lock type and manufacturing date.

The printer attaches to the parallel port(25-pin) in the encoder base andshould always be attached to the clientSC so that the lock reports can easilybe printed.

Remote ControllerA remote controller operates non-VingCardequipment in applications where a mortise lockcannot be used. It could be installed in a walladjacent to a glass door, for example, to operatean electric strike.While the remote controller could be used forguest room doors, it is usually installed atpoints of common access, such as lobby doorsand other exterior doors.An external power supply is required for theremote controller. The power supply should berated high enough to provide power to theremote controller and the unit which is operatedby the remote controller (unless the operatedunit has a separate power supply).

Extended Access ControllerAn extended access controller is a specialversion of the remote controller for recessedinstallation in the control panels of elevators(lifts).Extended access can be assigned to any guest’scard at check-in so that selected guests canobtain access to special areas. Extended access,for example, could be assigned to guests whoare residing on the fourth floor, and only thosecards would allow operation of the fourth-floorelevator button.While the extended access controller isdesigned especially for elevator applications, itcould be installed in any area that permits


6


recessed mounting. It requires a separate powersupply.

1.1 Specifications

1.1.1 Dimensions

Dimensions in millimeters for various equipment:

Width Height Depth

System Controller 104 (display)

90 (keypad)

33 210

Encoder base 234 93 270

Remote controller 83/1032 200/220 74/813

Extended access control 88/674 210/166 72/70

1.1.2 Electrical Specifications

VAC/DC Current

System Controller5 Compartment for replaceable Alkalinebatteries

7.5 VDC

Standard AAA batteries

Encoder base External Power

Input 110 or 220 VAC

Output 7.5 VDC

300 mA

Remote controller 24 VAC/DC Standby: 15 mA

Active 150 mA

Extended access controller 24 VDC 10 mA (quiescent)

2 for recess3 with keypad4 total/recessed5 power supply should be connected at all times, except when the system controller is used as a portable

locklink to communicate with doors


7

System OverviewTerms

200 mA (all outputs active)

1.1.3 Environmental Specifications

Operating Temp Rh Other

System controller -20° to 60° C 95%

non-condensing

Shock: 2G

any axis

Encoder base 0 to 90%

non-condensing

x

Extended access controller 0° to 40° C 10 - 85%

non-condensing

1.1.4 Output: Extended Access Controller

Normally open/closed (selectable by jumpers on the unit)Max current 1A, Minimum current 1mA

1.2 Terms

Access area A group of locks/doors.

Access point Extended (elevator) access designation on a card. Only cards with extended access will operatethe lock defined as the access point.

Card types Four card types determine features that can be assigned to a card: Guest, Guest with DBO, HC,HC with DBO. HC assigns a longer unlock time to a card. When an HC card is used, the door willremain unlocked longer than usual. If deadbolt override (DBO) is selected, the card will operatethe lock even if the deadbolt has been thrown. Guest is standard; it has no deadbolt override,and unlocks the door for a duration which is shorter than the extended unlock time on HC cardtypes.

Client A System Controller that is connected to the server and remotely accesses data from the server.

CM Electronic lock control module, controls the lock’s operation

DBO Deadbolt override can be assigned to guest cards by selecting a user group with DBO. DBO isassigned to employee cards by changing the user group’s parameters under system commands.

Extended access Allows some guests’ cards to operate elevators or other special doors while others do not. Anyguest card with extended access, and current time window will operate an extended accessreader.


8

System OverviewTerms

Extended access reader A special version of the remote reader which can be installed in an elevator panel. Cards whichhave the extended access point will be able to operate the elevator reader.

Global Common door A door which requires only the correct facility code and a valid time window to allow access.

Guest type See card type.

HC or HC w/ DBO When a guest is assigned to an HC user group, the card will cause the lock to remain unlockedfor a longer time than a Guest or Guest w/DBO card. A card can have both HC and dead boltoverride by assigning the card to the HC w/DBO user group. See card types.

InterrelationTM Interrelation determines how cards lock each other out. Interrelations are pre-set in the VC2100Plus. Fail safe keys are interrelated to guest keys so that a fail safe key locks out any valid guestkeys. Conversely, when a guest key is used, it locks out the last fail safe key that was used in thelock.

LCU The VingCard electronic reader in a VC2100s/50 lockset. Also the control unit in a remote readeror an extended access reader. LM and RM integrated in a single unit.

Lock channel A virtual lock in the lock controller. Each lock controller has 30 lock channels.

One Shot Card A special card which can only be used once and has a very short time window.

Override Terminating a card's validity at a lock by inserting another card of the same user type with a laterstart time or by inserting a card of an interrelated user type.

RM Reader module, reads the magnetic stripe from a card.

Remote Reader A VingCard unit with relay output for operation of electronic equipment (such as electric strikes)which is not manufactured by VingCard Systems.

Server A System Controller with a memory card containing the database.

Service Common door A door accessible only by employee cards. All employees in all sections, zones, and/or buildingshave access (if service common access is activated in their user group and when the card isissued).

Service door A door accessible only by employee cards. Only employees in one section, zone and/or buildinghave access.

System Controller (SC) A handheld PC. It runs the 2100 lock program and contains a record of valid keys at every lock.

Time window The period during which a card is valid, defined by start time and end time. All cards are"stamped" with a time window describing the start and end time for the card's validity.

User group Guest cards - A guest user group determines how long a lock will remain unlocked when thecard is inserted and whether or not the guest’s card can override the deadbolt.Employee cards - An employee user group determines where (which section, zone, building)and how (unlock time, deadbolt override) an employee’s card will work.

User ID A unique number (from 1 to 16384) assigned to each card. User ID makes it possibleto distinguish which card was used in a lock for lock event reports.


9

System OverviewCard Features

1.3 Card FeaturesEach lock recodes automatically when a card, with a laterstart time than the last card that was used, is inserted into thelock. Any guest card with an earlier start time is locked out.Cards with the same time window operate a door withoutlocking each other out. The system allows up to five guestcards per room with the same time window on them. Thecard’s time window can be from 1 to 30 days.Employee cards are issued for a time window from 1 to 24months. An employee card with a later start time overrides aprevious card issued to the same employee, but oneemployee’s card has no effect on the cards of otheremployees. Employees’ cards do not lock each other out.They are not interrelated.A One Shot card is a special keycard interrelated to itself,which means that it locks itself out and can only be usedonce. The One Shot card functions independently from allother keycards and is room-specific.Every card operates 1 of 30 lock channels in the electroniclock control module. Guest cards are assigned to onechannel. 23 channels are used by employee cards. If oneemployee loses a card, you only have to replace thatemployee’s card (using the change employee command).Three channels are used for fail safe cards and one for oneshot cards (guest backup cards). One lock channel is for theemergency card.Much of the information that determines how a card operatesa lock is written on the card. The following variableinformation is included in the magnetic information on acard:• duration (time window) - determines how long the

card will be effective. This can be from 1 to 30 daysfor guest cards or from 1 to 24 months for employeecards.

• unlock time - how long the lock remains unlockedwhen it is used. A lock can remain unlocked, from 1to 30 seconds.


10


• extended access - access to special areas can berestricted by assigning extended access to each guestor employee at the time the card is made.

• start time - the time that the card is issued. A timezone can be specified which limits the access of thecard to the specified hours of the day.

• dead bolt override (DBO) - cards with deadboltoverride will unlock a door even if the deadbolt hasbeen extended for added security and privacy. DBOcan be assigned to any guest or employee card bychanging the parameters for a user group.

1.3.1 Guest Cards

A guest’s card is issued for one room. The time when thecard is issued (start time) determines whether it will override(lock out) another card. A card overrides any card with aprevious issue time. In order for two guests to share a room,the same start time must be assigned to both cards.Each guest’s card is assigned to a user group. The usergroup determines two operating parameters:• deadbolt override - determines whether or not the

card can unlock the guest room door even if thedeadbolt is extended.

• unlock time - determines how long the door willremain unlocked after the card has been inserted.

If extended access has not been activated in systemparameters, then it will not appear as an option on the check-in menu.

1.3.2 Employee Cards

Time ZonesCards can include time zones which restrict access duringspecified hours of the day. For example, you may want a daymaid's keycard to only open doors during daytime hours.

Note: The time zone on Employee Cards limits access to all


11


doors, whether Guest or Common.

User GroupsEach employee is assigned to a user group that determines:• access area - determines which rooms a card will

operate; there are four types: sections, zones,buildings and master.

• unlock time - sets the length of time a door willremain unlocked.

• deadbolt override - is activated if the employee’s cardshould be able to unlock doors even if the deadbolt hasbeen extended.

• duration - sets the card’s time window in months.The time window starts when the card is issued andends the designated number of months after the card isissued.

• system access - permits employees to issue guest cardsor employee cards. The system assigns theemployee’s password.

• extended access can be assigned to any employee’scard at the time the card is issued, if extended accesswas activated in setup of system parameters. The usergroup has the same name as the access area that isassigned to it.

1.3.2.1 Employee Access Areas

SectionsThere can be up to fifteen sections. Nine card holders can beassigned to each section. Housekeepers usually have sectioncards. The following chart illustrates one possible setup forthe sections at a four story hotel with 45 guest rooms perfloor; where a housekeeper’s card can operate 15 rooms.


12


Section

Rooms

1

101-

115

2

2116-

130

3

131-

145

4

201-

215

5

216-

230

6

231-

245

7

301-

315

8

316-

330

9

33l-

345

10

401-

415

11

416-

430

12

431-

445

13

Not

used

14

Not

used

15

Not

used

Card 1 Maid

1

Maid

2

Maid

3

Maid

4

Maid

5

Maid

6

Maid

7

Maid

8

Maid

9

Maid

10

Maid

11

Maid

12

Card 2 Maid

13

Maid

14

Maid

15

Maid

16

Maid

17

Maid

18

Maid

19

Maid

20

Maid

21

Maid

22

Maid

23

Maid

24

Card 3 Maid

25

Maid

26

Maid

27

Maid

28

Maid

29

Maid

30

Maid

31

Maid

32

Maid

33

Maid

34s

Maid

35

Maid

36

Card 4

Card 5

Card 6

Card 7

Card 8

Card 9

In the example above, three housekeepers are assigned toeach section. You could replace any maid’s card withoutaffecting the operation of the remaining two cards for thatsection. That is, if Maid1 lost a keycard, you could replacethat card without having to replace the cards of otherhousekeepers in the same user group.A section can contain all the rooms in the hotel, but youcannot assign a room to more than one section. (Room 101could not be in section 1 and section 2). Up to nine sectionmaster cards can operate one lock concurrently. So if youuse one section and assign all guest rooms to section 1, youcould only issue 9 cards. If all 15 sections are used, 135employees can be assigned section master cards.Only one section can be assigned to a card.


13


ZonesUsually housekeeping supervisors are issued zone cards.Only one zone can be assigned to a card, and a lock can be inonly one zone. Example: The chart below demonstrates thezones for a four story hotel with 45 guest rooms per floor;where a supervisor’s card can operate 45 rooms.

ZoneCard

Zone 1101-145

Zone 2201 - 245

Zone 3301 - 345

Zone 4401 - 445

Zone 5

Card 1 Supervisor 1 Supervisor 2 Supervisor 3 Supervisor 4 Not usedCard 2 Supervisor 5 Supervisor 6 Supervisor 7 Supervisor 8Card 3Card 4

Card 5Card 6Card 7

The property has issued eight housekeeping supervisor cards,two cards for each zone. The remaining cards in each zonecould be used by other departments. For example, theengineering supervisor could limit access for repairmen byfloor.


14


BuildingsBuilding

CardBuilding 1101-245

Building 2301 - 445

Two building masters can bedefined. Five employees canbe assigned to each building.So the maximum number ofbuilding master cards is ten.Example: Assume the hotel,described in the precedingexamples, has two wings.

Card 1 Wing Mstr 1A Wing Mstr 2A

Card 2 Wing Mstr 1B Wing Mstr 2B

Card 3

Card 4

Card 5

Rooms 101 to 145 and 201 to 245 are in wing 1. Rooms 301 to445 are in wing 2. You may want to create a master key foreach wing. Building master cards would work for that purpose.The previous chart illustrates two building masters, with 90rooms per wing.In the above example, the property has issued four wing mastercards, two cards for each “building.” Each building is aseparate user group.


15


1.3.3 Master Cards

Master cards operate all rooms in the hotel. There is only onemaster section. However, there can be two grand master cardson the property. In addition, you can make up to 5 copies ofboth master access cards – each with their own password anduser ID. This means you can have a total of 10 master cards.If extended access has been activated, the master cardautomatically has access at an extended access reader. Mastercards also have access to all common doors.

1.3.4 Special Cards

Five types of cards have special applications.

1.3.4.1 Emergency Card

While deadbolt override can be assigned to any user group, theemergency card always overrides a deadbolt. The emergencykey is a master. It will operate any VC2100 lockset on theproperty. It is not intended for use as a normal employee key.It should be locked in a secure area and used only foremergencies. It is valid for two years from date it is made. Atproperties with cylinders, a metal EK key will also override thedeadbolt. The metal EK key can also be used to extend thedeadbolt.

1.3.4.2 Fail Safe Cards

A set of fail safe cards should be made as soon as system setuphas been completed. A fail safe card is issued to a guest in theevent that cards cannot be encoded at the system controller.They are stored in a safe or other secure area. Up to three failsafe cards can be issued for each room. They are interrelated toguest cards so that they lock out a normal guest card. Fail safecards are valid for two years from the date they are made.

1.3.4.3 Lock Out Cards

The current guest’s card can be invalidated by inserting a lockout card into the lock. When the next guest card is issued for


16


the room, it will work in the normal manner. The lock out cardcan be used for two years after it is made. An undo lock outcard makes a guest’s key valid again.

1.3.4.4 One Shot Cards

A one shot card operates the lock only once. It is inter-relatedto itself, and so locks itself out after the first use. It worksindependently and has no effect on any other previously issuedor used keycards. The one shot card is issued, for example, toa guest who has left his original keycard in the room.The one shot card has a time window of 1 hour and cannotoverride the deadbolt.

1.3.4.5 Diagnostic Cards

A diagnostic card can be created on any system controller fromthe Special Cards menu. When used in a lock, the diagnosticcard will display a flash sequence that indicates the reason forthe last denial of a card.

Note: The diagnostic card does NOT unlock doors.

The result of using the diagnostic card will be a FlashSequence as follows:• Green/Green -- bad parity, bad checksum, or timeout• Red/Red/Red -- wrong facility code• Red/Yellow/Green -- invalid issue time• Red/Red -- card expired• Green/Yellow/Red -- card too early• Yellow/Red -- no matching channel (wrong room)• Green/Red -- does not override channel (locked out)• Yellow/Yellow -- invalid time zone• Yellow -- deadbolt extended, no override

The diagnostic card will not reset this data (using thediagnostic card repeatedly will display the same data.) Whenthe next non-diagnostic card is used it will over-write the data.


17


However, you may alternate the use of room cards with thediagnostic card, and determine the reason that access is deniedfor each.

1.3.5 System Structure Summary (Chart)

The following chart is a summary of the VC2100 PLUS v1.5 database.GuestCards

Guest cards are issued per room. A card can only operate one guest room. Maximum 400 guest rooms.

S Card 1 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

e Card 2 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

c Card 3 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

t Card 4 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

i Card 5 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

o Card 6 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

n Card 7 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

Card 8 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

Card 9 Section1

Section2

Section3

Section4

Section5

Section6

Section7

Section8

Section9

Section10

Section11

Section12

Section13

Section14

Section15

Card 1 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Z Card 2 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

o Card 3 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

n Card 4 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

e Card 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5



B Card 1 Building 1 Building 2

l Card 2 Building 1 Building 2

d Card 3 Building 1 Building 2

g Card 4 Building 1 Building 2

Card 5 Building 1 Building 2

G Card 1 Master

M Card 2 Master

E Card 1 Emergency Key


18


Fail Safe 1 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room



One Shot One Shot. Cards operate only once with a limited time window. 1 card operates 1 room

Lock Out Lock out. Lock out cards are used to lock out the last guest card or fail safe card used.


19

System OverviewDoor Types

1.4 Door TypesEach lock is programmed to operate as one of four door types:• Guest - A door which is identified as a guest room can be

accessed by a guest who has been checked into the roomor by an employee.

• Service - Guests cannot be checked into service rooms.A service door can be operated only by an employee card.The door must be defined as a room in the employee’suser group (section, zone, or building).

• Global Common - A global common control modulesends an unlock message to the lock if the card meetsboth of the following access criteria:

Facility code - A special code is assigned to each property, andall keycards issued have the same code written on them. If thecard has the correct facility code, the CM checks the timewindow.Time window - The lock checks the start and stop times whichare included in the card’s magnetic information. If the windowincludes the present time, the control module sends an unlockpulse.• Service common - Only employees have access to service

common doors. Two criteria, in addition to facility codeand time window, determine whether an employee’s cardwill have access through a service common door:

Lock definition - When the lock is defined, it must beconfigured for section, zone, and/or building. The lock can beconfigured so that cards are accepted for all three employeetypes, any two types or just one type.Activation on the employee’s card - Service common accesscan be assigned to the keycard at the time it is issued. If servicecommon is activated, the employee will have access to anyservice common doors that permit access to the employee’s keytype (section, zone, or building).This gives the hotel flexibility for limiting employee access.


20

System OverviewDoor Types

Note: There is no override in global common and servicecommon locks. The card of a guest who checked into room101 for four days will still operate any global common dooron the fourth day, even though a new guest may have beenchecked into room 101.

If common doors are used to enhance security then theproperty could take the following precautions to make surethat a guest’s card is not used after the guest has departed:

• Verify the duration of the guest’s stay on check-in andmake sure the guest is checked in only for the length ofthe expected visit.

• Collect cards from guests on early departure.


21

System OverviewExtended Access

1.5 Extended AccessExtended access is used to limit the guest’s ability to use theelevator. Access to some floors is limited by installing anextended access reader in the elevator control panel. The guestmust insert a card with extended access activated before theelevator controls will allow the guest to select a specificfloor(s).Extended access readers can be used to limit access to specialareas like covered parking. Only guests or employees withextended access assigned to their cards can obtain entry to areaswhere an extended access reader is installed. The extendedaccess reader cannot be installed on the surface. It is forrecessed installation only.Three criteria must be met for the extended access reader tooperate when a card is inserted. The first two are the same asthe criteria for any global common door: facility code and timewindow. Additionally the extended access lock controller readsthe extended access bit on the card.Extended access can be assigned to any card by selecting it forthe guest or employee at the time the card is issued.Just as with a normal global common door, there is no overridein an extended access reader.Select a room type of global common and activate extendedaccess in order to have a lock ID for extended access doors.

1.6 Passage ModeAny lock can be defined as a passage mode lock. A passagemode door unlocks when a card is used and remains unlockeduntil the next time a card is used, when it will lock. Then itremains locked until a card is used again.A typical application of the passage mode is in meeting rooms.The card toggles the lock between permanently locked andunlocked modes.

Note: Passage mode is not for lobby door applications.


22

System OverviewAuto Unlock Mode

1.7 Auto Unlock ModeYou can program locks to unlock and relock automatically atspecified times of the day by using Auto Unlock Mode. Thisdiffers from Passage Mode which requires a card to be insertedin a lock to activate it. The unlock and relock times can bespecified in 30 minute increments. The same unlock and relocktimes are used for all days (7 days a week).

1.8 Cylinder for Mechanical OverrideEach lockset can be equipped with an optional mechanicalcylinder which is operated by a metal emergency key (EMK).The EMK retracts the latchbolt and deadbolt providingmechanical, emergency access. It overrides the electronicfunctions of the lock.The cylinder can be mechanically recoded twice in the eventthat an EMK key is lost. Recoding the cylinder requires use of aspecial recode key which is included in the system package.Cylinders are not used with VC2100s/50 locksets.

1.9 ReportsVarious reports are generated by the system. Managementreports describing system configuration can be generated at anytime. The system controller maintains a record of the last 1995events which can be used to generate five event reports. Eachevent report organizes the data differently. Each locksetmaintains a record of events at the door. Number of storedevents depends on lock type and manufacturing date. A lock’sevents can be retrieved from the door and used to generate alock event report.

1.9.1 Management Reports

Four reports, which can be accessed only with a managementlevel password, provide a list of :• Employees by identification number and the user group

that each is assigned to.• System parameters so that the user can check the


23

System OverviewReports

operating parameters of the system.• User groups along with a list of the card parameters

selected for each user group.• Lock data indicating the parameters assigned to each

lock, including the section, zone, and building user groupthat are assigned to that lock.

1.9.2 System Events Reports

A record of the system’s last 1995 events can be recalled frommemory at any time by running a system event report. The datacan be formatted in various ways to generate five event reports:• events by date• events by room• events by system operator• events by user group• events by keycard

The record of each event includes: time of the event,identification of the operator, and general information about thecommand.

1.9.3 Lock Events Reports

Each lock maintains a record of its most recent events. Numberof stored events depends on lock type and manufacturing date.The record can be transferred to the system controller. Then alock event report can be sent to a printer. A lock event reportincludes the following information about each event:• user ID code - a unique identification number for each

card• lock channel, user group• time (resolution 5 minutes) of the event• repeated or single card use (if the card is used more than

once within five minutes the event report indicates oneentry)


24

System OverviewSystem Commands -- A Summary

1.10 System Commands -- A SummaryThe following is a list of all commands in the VC2100 Plussystem:

Main Menu Submenu Commands Description Level

CardsGuest Cards

Add Guest to Room Check in a guest FD, MOD, MRemove Guest Card Check out a guest FD, MOD, MVerify Guest Card Display information for a card FD, MOD, M

Employee CardsAdd Employee Issue a new employee card MChange Employee Change employee data MRemove Employee Delete an employee's record MVerify Employee Card Display information for a card M

Special CardsFail Safe Card Issue a backup card MLock Out Card Lock out all guests with card MEmergency card Override the deadbolt in any lock MDiagnostic Card Check reasons for card malfunction MOne Shot Card Issue a backup card to be used once MOD, M

ReportsEvents by Date All SC events sorted by time MOD, MEvents by Room All SC events for a room MOD, MEvents by SYSOP All SC events sorted by system operator MOD, MEvents by User Group All SC events sorted by user group MOD, MEvents by Keycards All SC events for a keycard MOD, MPrint Employees List of employees MPrint System Params Global parameter settings MPrint User Groups List of UG and their parameters MPrint Lock Data Parameters & user groups for each lock MPrint Lock Events All events for a lock MOD, M

LocklinkProgram Lock Transfer data to a lock MOD, MRead Lock Events Transfer lock event from lock MOD, MView Lock Events Display lock events on SC screen MOD, MUnlock door Send an unlock command using an external battery MSet Lock Time Set time and date for a lock MExit Locklink Mode Exit from locklink mode to normal operation MOD, M

Restore Database Restore database to the SC MBackup Database Copy database to a backup memory card MSet Date and Time Set system time and date MSystem

User GroupsAdd User Group Define parameters for cards MChange User Group Change user group data MRemove User Group Delete a user group M

Define LockAdd Lock Define a new lock MChange Lock Change parameters for a lock MRemove Lock Delete a lock record M

System Params Set DST dates & other parameters MEncoderInformation

Display the attached encoder’s version number M

Password Level - KeyFD - Commands available to users with front desk passwords.

MOD - Commands available to users with MOD passwords.

M - Commands available to users with master passwords.


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System OverviewPassword Protection

1.11 Password ProtectionFour-digit passwords are assigned by the system. Theemployee’s password accesses one of three sets of commands:• Front Desk- The set of commands assigned to the Front

Desk access group allows an employee to• Issue guest cards - check in guests,• Remove card from room - check out guests, and• Verify a guest’s card (display information about a

card).When a Front Desk password is entered, the system controllerdisplays the Add Guest to Room menu.• MOD (Manager on Duty) - An employee assigned an

MOD password can perform all the operations availableto front desk passwords and will also have access to OneShot special cards, event reports, and locklink.When an MOD password is typed, the system controllerdisplays the Add Guest to room menu. Press Escapethree times to display the main menu.

• Master - A master password allows the user to performall functions of the system. When a master password isentered, the system controller displays the Main menu.

• Grand Master - When purchasing the system you canrequest a Grand Master password. It will allow you tocreate Master passwords of up to 8 characters.

1.12 Card ResolutionResolution on the card is one minute. That means that all cardsmade in the same minute will operate a door. Example: A guestis checked into room 101 at 10:31. If another card for room 101is issued thirty seconds later (the system’s clock is still at10:31), the new card will operate the lock; it will not lock outthe first card, even if replace guest is selected when the secondguest is checked in.As far as the lock is concerned, both cards were issued at thesame time. A card issued more than one minute after the firstcard will always lock out the preceding card if “Replace Guest”


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System OverviewSystem Alternatives

is selected when the system controller displays the message thatthe room is occupied.

1.13 System Alternatives

Encoder

SC

Printer

ContactCard

1.13.1 Single-User System

The VC2100 Plus can be used as a singleuser system. There is only one check-interminal and one card encoding station.When the system controller must be used asa locklink it is disconnected from theencoder base, and the contact card is pluggedinto the controller’s serial communicationport, COM1, the modular receptacle.

Encoders

PrinterContact

Card

ClientSC

ServerSC

NetworkCable

1.13.2 Multi-User System

The VC2100 Plus can also be used as amulti-user system for two users. There aretwo check-in terminals and two cardencoding stations.When a system controller must be used as alocklink, the client SC is disconnected fromthe encoder base, and the contact card isplugged into its serial communication port,COM1, the modular receptacle.


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1.13.3 Interface to PMS

The system controller can be interfaced to a hotel’s propertymanagement system (PMS). Interfacing allows the property touse its PMS terminal(s) to send check-in commands to theencoder. When the system is interfaced to the PMS, the PMSbecomes the master for issuing guest cards, but cards must stillbe swiped through the encoder base. For optimal performance,the PMS should be attached to the server SC.

Encoders

Printer

ContactCard

ClientSC

PMS

ServerSC

Network Cable


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1.13.4 Number of stored lock events

Lock series Until Sept. 2003 From Oct. 2003

Classic 100 200

Presidio 200 200

DaVinci 200 200

VingCard 2100 PLUS v1.6a

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System SetupStarting up

2. System SetupSystem setup consists of selecting the parameters and usergroups that will be used. All parameters already exist. The useronly has to select from a set of limited options. Only roomnumbers require input of data via the keypad.

2.1 Starting upTurn on the system controller (press the power button locatedjust below and at the left side of the display). After a short time,the system entry menu will be displayed. (See Section 5 forboot up instructions.)

2100 PLUSCONDO \ POS

1. To start a setup session type “2100” andpress Enter. When the system controllerenters the program, it displays the mainmenu.

2. Press 7 or use the down arrow to move theselection cursor (>>) to System; then pressEnter.

2.2 Menus: Data Selection and EntryYou can input most data by selecting from a list of options.Only variable data like room numbers and employee numbersmust be entered by pressing a series of keys and then pressing


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System SetupMenus: Data Selection and Entry

Enter.

2.2.1 Add, Remove, Change Commands

Command menus usually contain three options:• Add

• Remove

• Change

Use the add command the first time you perform an action.For example, when you add a user group. After initial setup,use change and remove commands.

2.2.2 Selecting Commands and Data

Select commands from a numbered list. To select Cards fromthe main menu, press 1. Alternatively, scroll through the listusing the arrow keys. The line cursor (>>) moves each timeyou press an arrow key. Press Enter when the cursorindicates the desired selection.Some menus allow you to select from several options, but onlyone option at a time is indicated in a field. To scroll throughall options, you must press an arrow key until the desiredselection is displayed, then press Enter.


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System SetupConfiguring the System

2.3 Configuring the SystemBefore locks can be programmed, you must define how cardswork by defining user groups and locks. The VC2100 PLUSsystem has a factory-set password "2100". Use the factorypassword until you have added a master user and tested thepassword to be sure it works. Then remove the factoryemployee (employee ID 2100) from the system.Set up the system in the following order:1. Set system parameters2. Set time3. Define user groups4. Define locks5. Program locks6. Issue keys

2.3.1 System Parameters

System parameters define information that will be used for allcards.To set system parameters:1. Enter the system controller using a master password.2. Press 7 to select System.3. Press 3 to select System Parameters.4. Press Enter to move past any field without making a

change.

When the underline cursor ( _ ) is on a field that you wantto change, press up or down arrows to display an option forthat field. When the desired setting is shown, press Enter.

Note: Press the down arrow to make the time earlier. Press the uparrow to make the date or time later. Examples: Press downarrow to change check-out time from 12:00 to 11:30. Pressingthe down arrow at a DST start/stop field changes the start or stoptime by one day.


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5. Press Enter when the cursor is at Daylight Saving Time:Stop to save the changes you have made to parameters.

Once the message COMPLETED! Press ENTER toContinue appears, the changes have taken effect.

6. Press Enter to return to the System menu.The following fields are included in system parameters:

2.3.1.1 Date Format

Dates are always displayed as two digit numerals to indicatemonth, day, and year. However, the sequence of the displaycan be altered allowing the user to select a date format.Available formats are: mm/dd/yy (month/day/year)

dd/mm/yy (day/month/year)

yy/mm/dd (year/month/day)

2.3.1.2 Check-out

Time of day that a card stops working on the guest’sscheduled day of departure. Check-out time (hour and minuteof check-out) cannot be changed for each guest. Select acheck-out time that is later than a guest could reasonably beexpected to occupy a room on the day of check-out. After thedesignated time on the scheduled date of departure, the cardwill no longer operate the lock. Set in increments of 30minutes from 00:00 to 23:30. The system calculates any partof a day before the check-out time as a full day. Therefore, ifthe guest checks in before the check-out time, the user mustadd an extra day when the guest checks in.


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2.3.1.3 Default Stay

When a guest checks in, the system controller calculates acheck-out date. The number of days used for that calculationis entered here. The period can range from one to thirty days.The registration agent will be able to increase or decrease thelength of stay for each guest.

2.3.1.4 Station ID Not a configurable feature in this version.

2.3.1.5 Timeout

Timeout is the length of time that the system controller canremain inactive - with no keyboard entries - before itautomatically exits to the password screen. Set timeout for 1minute, 15 minutes, 30 minutes, one hour, or four hours. Thissecurity feature prevents unauthorized users from completingcommands under another person’s password.If timeout is DISABLED, the system controller will neverrevert automatically to the password screen.

2.3.1.6 Fixed Digit

Use this parameter to set the number of digits in all guestrooms. For example, if all rooms have four digits, select four.If the fixed digit parameter is enabled, you will not have topress Enter after typing a room number with the correctnumber of digits.If fixed digit is disabled, you will always have to press Enterafter typing a room number. Eliminate one unnecessary keystroke from the check-in process by enabling the fixed digitfunction.

2.3.1.7 Always Guest

If this parameter is enabled, the system controller assigns allguests to the guest user group automatically. If you don’tneed a guest user group with enhanced card features fordeadbolt override or extended unlock time, enable AlwaysGuest and remove one or more unnecessary key strokes fromthe check-in process.


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2.3.1.8 Extended Access

If extended access is enabled, managers will have the optionof assigning extended access to employee user groups, and allsystem users will be able to assign extended access to guestcards.Enable extended access only if your property is going to useextended access readers (multi output controller) to limitaccess so that only special guests will have access to certainareas. Elevator readers usually limit access by Conciergeguests to a particular floor, but the readers could also beinstalled in the control box for a parking lot so that only someguests would have access to a privileged parking area.

2.3.1.9 Start and Stop Dates for Daylight Saving Time

Each lockset has a real-time clock that is synchronized withthe system controller. In order to maintain synchronization allyear round, the lock must be updated when time changes todaylight saving time and back to standard time each year.The lock changes from standard to daylight saving timeautomatically. The first guest card made for each room afterthe system controller has changed to daylight saving timecarries information that automatically changes the lock time.The lock automatically changes from DST to standard time ina similar way.On January 1 each year, the system controller calculates thestart and stop dates for daylight saving time (based on the firstSunday in April and the last Sunday in October). You will nothave to change time in the system controller. The SCautomatically advances time by one hour at the time youchoose for daylight saving time to begin.If daylight saving time start and/or stop dates in your localityare different from the default values, you must set daylightsaving time parameters, sometime before daylight saving timestarts.For localities where daylight saving time is not applicable, thefeature can be turned off by pressing the Clear key instead ofselecting a start date. The daylight saving time start and stop


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dates will disappear, if you disable DST in this manner.Note: For countries in the southern hemisphere, daylight saving time

in your area may extend over the change in year. In order for theautomatic time change to take place in locks, you can set the startdate as described for the northern hemisphere. But you must setthe end date for December 31. On January 1, you must set startdate of Jan 1 and the ending date before issuing any keycards.

Each year, the system controller calculates daylight savingtime start and stop dates for the current year. The first time amaster password is used in a new year, the system controllerdisplays a message showing computed start and stop dates fordaylight saving time (if DST was activated in systemparameters). To accept computed dates press Enter threetimes. To change a start or stop date, move to the field thatyou want to change and use the arrow keys to display thecorrect selection.The manager must determine daylight saving time dates forthe year before the system controller will allow furtheroperations under a master password.

Caution: Enable or disable daylight saving time before defining thesystem and programming locks. If you change daylight savingtime parameters after locks have been programmed for the firsttime, you may have to reprogram all locks in order for them tooperate properly.

2.3.2 Setting Date and Time

Because the VC2100 Plus is a time-based system, it mustmaintain synchronism between the system controller and thelocks. Only persons with master passwords have access to theset time command. If you change the time, you will have tore-program locks.To set date and/or time:1. Type a master password and press Enter.2. Press 6 to select Set Date and Time from the main menu.3. Move to the first field that needs to be changed by pressing

Enter to accept each correct field.


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4. Make changes at each field, as necessary: Year - If the year is incorrect, press an arrow key to

display the correct year. When correct, press Enter. Month - Display the correct month in the field by

pressing an arrow. When correct, press Enter. Day - Use up and down arrows to select the day. Then

press Enter. (The hour field appears.) Hour - Use arrow keys to select the hour. Press

Enter. Minute - Use an arrow key to select the minute. Then

press Enter. Second - Set the second with arrow keys and press

Enter.5. Press Enter when the Completed message appears and

return to the main menu6. Press Escape to revert to the password display.

Note: The first time a master password is used in a new year the systemcontroller displays a message showing computed start and stopdates for daylight saving time (if DST was activated in systemparameters). To accept computed dates press Enter three times.To change a start or stop date, move to the field that you want tochange and use the arrow keys to display the correct selection.

2.3.3 Activating User Groups

Defining user groups is the first step in setting up a database. Auser group must be added before an employee access can bedefined.

1. Press 1 to select User Groups or make sure theselection cursor (>>) is at the user group field;then press Enter.


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2. Press 1 to select Add User Group.

3. Press an up or down arrow to show one usergroup at a time. Following is a list of allpossible user groups:

Guest User GroupsGuest Guest w/DBO HC HC w/DBO

Employee User GroupsMaster Front Desk MODSections:

Section 1 Section 2 Section 3 Section 4 Section 5 Section 6Section 7 Section 8 Section 9 Section 10 Section 11 Section12Section 13 Section 14 Section 15Zones:Zone 1 Zone 2 Zone 3 Zone 4 Zone 5Buildings:Building 1 Building 2

When the system controller displays the desired user group,press Enter. If a user group is absent from the list, it is alreadyactivated.Menus for adding guest and employee user groups are different.If you select one of the four guest user groups, proceed withinstructions in the next section, 2.3.3.1 - Adding a Guest UserGroup. If you select an employee user group, skip to Section2.3.3.2 - Adding an Employee User Group.


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2.3.3.1 Adding a Guest User Group

Four guest user groups exist. The first of these, the Guest usergroup, is already active. If a guest is assigned to the Guest usergroup, the card will not override the deadbolt, and the door willunlock for the time selected for standard guests. You cannotadd or remove the Guest user group.Three other guest user groups can be added. If they are notadded, the front desk agent will not be able to assign specialoptions to a guest’s card at check-in. Select Guest w/DBO ifyou want to add a user group so that designated guests’ cardswill override the deadbolt. Select HC if you want to be able toassign an extended unlock time to some guests’ cards. Thisoption could be useful for handicapped, elderly guests or otherswho may need a little longer to press the handle after unlockingthe door with a card. Select HC w/DBO if you want to activatea group with extended unlock time and deadbolt override.You automatically selected deadbolt override ON if youdesignated Guest w/DBO or HC w/DBO as the user group.Deadbolt override is automatically set to OFF for Guest and HCuser groups.After completing steps 1-3 as indicated on the preceding page:

Use an arrow key to display the unlock times from 1to 31 seconds. When the desired unlock time isdisplayed in the Unlock Time field, press Enter.

When the system controller displays the messageCOMPLETED! Press ENTER to Continue, press Enter.The controller reverts to the menu illustrated in step 3.

2.3.3.2 Adding an Employee User Group

Before adding an employee user group, determine how manysections, zones, and buildings are needed. Each section, zone,and building is a user group. See Getting Started with VC2100Plus.

Note: Three employee user groups already exist. Employees assigned tothe Master user group are always issued cards and automaticallyhave access to all rooms and all system controller commands. You


37


cannot add or remove the Master user group. Two user groupsexist for employees who do not need cards. Employees who needaccess to system commands but do not need to carry cards can beassigned to Front Desk or MOD user groups.

After you select an employee user group in step 3 on page 35,the system controller shows parameters that will be assigned toall cards for that group.

1. Select a System Access group. System accessdefines the employee’s access to system controllercommands. Usually, persons who are assigned tosections, zones, or buildings do not need to checkin guests, run reports, etc. Exclude system accessfor those users by selecting None.

Employees who should be able to issue cards can be assigned toa system access group:• Front Desk

• MOD

• Master

Note: Each access group also exists in the system as a user group. Youonly need to activate a system access group if employees who carrycards also need access to system commands.

Hint: Need more than two master passwords? You can issue only twomaster cards in the system, but you can assign more masterpasswords to employees if you activate the Master access group fora section, zone or building. A section, zone, or building does nothave to have doors assigned to it in order for you to assign anemployee password.

Press the up or down arrow to see each system access option.When the desired access group is shown, press Enter.2. Set the employee’s duration. Unless it is overridden, an

employee’s card will work for the time designated by theduration. Select the number of months, from 1 to 24, that thecard will be effective. The time window will start when thecard is issued. Press the up or down arrow until the desirednumber of months is shown. Then press Enter.A two year duration is assigned automatically to an


38


employee in the master user group. The duration for mastercards cannot be changed. Duration does not apply to frontdesk and MOD user groups.

3. Set deadbolt override (D/bolt O/R). Answer yes or no tothe deadbolt override option. If you select yes, any cardsassigned to employees in the user group will override thedeadbolt. Press an arrow to toggle between yes or no. Withthe desired selection displayed, press Enter.

4. Select the unlock time using arrow keys. Set the time thatthe door should remain unlocked when an employee inserts acard. The time can be between 1 and 31 seconds. Thesystem default is 3 seconds. When the desired unlock time isshown, press Enter.

5. When the system controller displays the messageCompleted! Press Enter to Continue, press Enter. Thecontroller reverts to the Add User Group menu illustrated instep 3.

6. Press Escape once to return to the System menu.

2.3.3.3 Changing a User Group

You cannot change a user group’s settings until the user grouphas been activated using the add user group command. Guestand master user groups are already active. They are onlyaccessible from the change a user group menu.

1. Press 1 to select User Groups.

2. Press 2 to select Change User Group.

3. Press an arrow key to see one user group nameat a time. Press Enter when the desired usergroup name appears.


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4. Select a different system access group than theone displayed by pressing up/down arrows toshow the four possibilities. Then press Enterrepeatedly to move to the next field that youwant to change.

If the cursor is at system access, pressing Escape will changethe display to step 3.5. After you have selected the parameters for Unlock Time,

press Enter to execute the change command.6. When the system controller displays the message

Completed! Press Enter to Continue, press Enter. Thecontroller returns to step 3.

7. Press Escape to return to the system entry display.

2.3.3.4 Removing a User Group

A user group which is not in use can be removed or deleted.After employees or guests have been assigned to the user group,it cannot be removed.

1. Go to the System menu, then select User Groups.2. Press 3 or press the down arrow to move the

selection cursor to Remove User Group and pressEnter.

3. Press an up or down arrow to scroll through thelist of user groups. Only active user groups willbe shown in the field when you scroll. PressEnter when the desired user group name isdisplayed.

4. When the Completed... message appears, pressEnter to revert to the menu in step 3. Then pressEscape to exit to the User Groups menu.


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If the system controller responds with the message,Group in use!! Press ENTER to Continue, youmust remove all guests or employees from the usergroup before you can delete it. See RemoveEmployee, Section 3.2.2.3. You can use the PrintEmployees report to see which employees you willhave to remove.

5. Press Escape three times to go to the password menu.

2.3.4 Defining Locks

Locks cannot be defined until user groups have been activated.Determine room numbers for guest rooms. The systemcontroller does not have keys for alphabetic characters. Onlynumbers from 1 to 9999 can be used to identify rooms. Afternumbers for guest rooms have been assigned, determine roomnumbers for service, service common, and global commondoors.

To define a lock:1. Enter the system controller using a master password.2. Press 7 to select System commands.3. Press 2 to select Define Lock.4. Press 1 to select Add Lock.

5. Select the Door Type. The blinking underline-cursor ( _ ) is at Door Type. Guest is the mostcommon door type. If the lock you want to addwill be installed on a guest room, press Enter.Then select section, zone and/or building cardsthat will operate the lock.

If the lock will not be installed on a guest room door, select oneof the following door types:• Service - A service door is a housekeeping supply closet,

an engineering room, or another area which will beaccessible by employees in one section, zone, and/orbuilding. Just as a guest room lock only permits entry forhousekeepers in one section, the service lock will only


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permit access to cards in one section, one zone, and/orone building. A service door can also be programmedinto Auto Unlock Mode, when the door unlocks andrelocks at certain times during each day.

Assume there are two linen closets on each floor and eachhousekeeping employee has access to only one closet.Housekeepers in section 1 have access to rooms 101through 115 and closet 901. Housekeepers in section 2have access to rooms 116 through 130 and closet 902.Each linen closet can be defined as a service door in ahousekeeping section.

Only one section, one zone and one building can bedesignated for each service door. Assume that a maidsupervisor has access to all zone 1 guest rooms (e.g., allguest rooms on the first floor). The supervisor needsaccess to both closets on the first floor. Even though onecloset allows only section 1 maids and the other allowsonly section 2 maids, one zone master can be active inboth doors. You can also assign one building user groupto each door. Master keycards automatically have accessto all service doors. See section 2.4.4.1 for setupinstructions in service doors.

• Service Common - When employees from more than onesection, zone or building share access at a door, the doormust be designated as a service common door. A servicedoor can also be programmed into Auto Unlock Mode,when the door unlocks and relocks at certain times duringeach day. If the door is activated for sections, employeesin all sections will have access. If the door is activatedfor zones, all employees carrying zone master cards willhave access. If the door is activated for building masters,an employee with either building master will haveaccess.6 Employees carrying master keycards have accessto all service common doors. See setup instructions insection 2.4.4.2.

• Global Common - If all employees and guests shouldhave access through a door, for example a perimeter door,

6 Service common access can be left off of any employee’s keycard. See Adding Employees.


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the lock must be defined as a global common door. Aglobal common door unlocks for any card with thecorrect facility code and time window. See setupinstructions in Section 2.4.4.3. Select global common forany locks that will be programmed as an extended accesscontroller.

2.3.4.1 Defining a Guest Room or Service Door

After either Guest or Service is selected as the door type, the system controllerdisplays the following menu:

1. Select a section. Press the down arrow todisplay one section at a time. Only sections thathave already been activated by the add usergroup command can be displayed. If no sectionkeycards should operate the lock, select None.When the desired section name is displayed,press Enter.

2. Select a zone. Press an arrow key until the desired zone isshown; then press Enter. Only zones that were activated asuser groups are displayed. If no zone master cards shouldoperate the door, select None.

3. Select a building. Press an arrow to show the desiredbuilding; then press Enter. Only a building that has beenactivated as a user group will be displayed. If no buildinguser groups were created, None will be displayed, andpressing an arrow key will have no effect.

4. Press Enter to bypass passage mode for most locks. Makesure that you do not activate passage mode for normal guestroom locks. However, you may want to activate passagemode for some locks that can be operated by guest cards. If,for example, you have installed VingCard locks on a meetingroom door, you could define the room as a guest room andactivate passage mode.

When you issue a card to a guest for the room, the guest’scard can be used to unlock the room for the day whilemeetings are taking place, and then relock the room at the


43


end of the day. Normally, however, passage mode shouldnot be activated for guest room doors.

If a service lock type is activated for passage mode, the doorwill unlock when a valid employee card is inserted, relockthe next time a card is inserted. You could use this in areasthat you want to allow free access to at certain times whilelocking out guests and some employees at other times. Donot use passage mode for a lobby door.

5. Specify whether you want to assign Auto Unlock Mode. Ifyou selected Service for Lock Type, the Auto Unlock fieldwill be displayed.

Set this to None if you do not want to use Auto UnlockMode.

OR

Set the time that you want Auto Unlock to begin (30 minuteintervals.) The Auto Relock field will appear. Set the timeyou want the lock to return to locked mode.

Note: The Auto Unlock and Relock time is set in 30-minute incrementsusing a 24-hour clock.

6. Type a room number from 1 to 9999 and press Enter.(Before pressing Enter review the information you have justselected. If you see a field that needs to be changed, pressEscape to go to that field; pressing Enter executes the AddLock command.)

7. Press Enter again when the Completed...message appears.

8. Add more locks or exit.Add more locks with same parameters. No room

number is shown. Add a room, with the sameparameters by typing another room number andpressing Enter.

ORContinue adding locks with different parameters. It is not


44


necessary to exit the add lock menu when you need to changeparameters for the next lock. Press Escape when the cursor ison the blank Room # field. The cursor moves to door type.Press Enter if the door type does not need to change. If youneed to change the door type for the next lock, use the arrowkeys to select a door type. If a change is needed at another field,press Enter to move to the field; then press an arrow key toshow the options for that field. Press Enter when the desiredoption is displayed. Example: After all guest rooms in Section1 have been entered, you can add a service door. Press Escapeto move the cursor to Door type, then press an arrow key untilService appears. Press Enter to scroll to the room number field.Then type a number.

If you press Enter too many times and scroll past a field youwant to change, you can press Escape to scroll back, unless thecursor is at Door Type.

ORExit. After all locks have been entered, press Escape twicewhen the cursor is on an empty room number field. The firstEscape moves the cursor to the door type field, the second exitsthe add lock menu and returns the system controller to theDefine Locks menu, illustrated in step 2. The cursor must be atthe door type field in order to exit.

2.3.4.2 Defining a Service Common Door

If Service Com has been selected for door type (see DefiningLocks earlier in this chapter), the system controller displays thefollowing menu.

1. Activate section cards. When the cursor movesto the section field, Yes appears in section, zoneand building fields. If all7 section masterkeycards should have access at the door, pressEnter and go to zone. If no section cardsshould have access, press an arrow to displayNo. Then press Enter.

7 If you select YES, any section master card may or may not have access to all service common doors. Theability must be added to the card when the employee is added. If NO is selected here, no section cardswill have access at this door.


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2. Activate zone master cards. If zone master cards shouldhave access through the door,8 press Enter to select Yes andmove to building. If no zone master keys should operate thedoor, press an arrow to display No; then press Enter.

3. Activate building master cards in the lock. If buildingmaster keycards should have access,9 press Enter for Yesand move to Room #. If no building cards should operatethe door, press an arrow to display No. Then press Enter.

Note: You will have an option to assign service common access toemployee cards. If the door is activated for service common, thosecards with service common access assigned to them will operatethis door.

4. Activate passage mode if you want the service common doorto be toggled in and out of lock mode by valid employeecards.

5. Specify whether you want to assign Auto Unlock Mode. Ifyou selected Service Com for Lock Type, the Auto Unlockfield will be displayed.

Set this to None if you do not want to use Auto UnlockMode.

OR

Set the time that you want Auto Unlock to begin (30 minuteintervals.) The Auto Relock field will appear. Set the timeyou want the lock to return to locked mode.

6. Type a room number and press Enter. Type a room numberfrom 1 to 9999 and press Enter. Use a room number thatwill help you remember that this is a common door.

If you have not yet added guest rooms, be sure you don’t usea room number that will be required for them later.

Before pressing Enter, review the information youhave selected; press Enter to execute the add lock

8 All zone master cards do not have access automatically. See preceding footnote.9 A building master card does not have access automatically. See preceding footnote.


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command.7. Press Enter to continue.8. Add more locks or exit.

Add more locks with the same parameters.The display remains in the add lock menu, butno room number is displayed. Add another roomwith the same parameters by typing anotherroom number and pressing Enter.

ORContinue adding locks with different parameters. It isn’tnecessary to exit the add lock function when you need to changeparameters for the next lock. If you need to change one or moreparameters before continuing, press Escape once. The cursormoves to the door type field, allowing you to change parametersfor the next lock. Select a different door type or make a changein any of the remaining three fields. Move to the field you wantto change by pressing Enter. Use arrow keys to display thedesired selection in each field. Then press Enter.

ORExit. If all locks have been entered, press Escape twice whenthe cursor is on the empty room field.

2.3.4.3 Defining Global Common Doors and Extended Access Controllers

After global common has been selected (see Defining Locksearlier in this chapter), the system controller displays the screenillustrated below:

1. Bypass passage mode by pressing Enter.Passage mode can be activated for globalcommon doors, but remember, any validkeycard used in a passage mode door toggles thelock. After the first card is used, the door willunlock and remain unlocked until the next cardis used.

If passage mode is activated in a global common door, everykeycard will toggle the lock between locked and unlocked.The door will not unlock for a few seconds then lock again


47


automatically.2. Type a room number and press Enter. Type a number

between 1 and 9999. Then press Enter. Make sure you donot use a number that will be needed for guest rooms.

3. Press Enter to continue.4. Add more locks or exit.

Add more locks with the same parameters. Thedisplay remains in the add lock menu at the roomnumber field. Add another global common room bytyping a room number and pressing Enter.Repeat steps 2 and 3 as many times as necessaryuntil numbers for all global common doors andextended access controllers have been entered.

Note:Although you can define as many global common doors andextended access controllers as you want (without exceeding 475locks), it is not necessary to create more than one global commondoor and one extended access reader in the system database. Thenprogram all global common doors with the same room number,and program all extended access readers with one room number.If you want a different room number to appear on the readout froma global common door, then you need to assign a unique roomnumber for each door in the database.

ORContinue adding locks with different parameters. PressEscape when the cursor is on the Room # field. At the door typefield, press an arrow key to select a door type and followinstructions for that door type. (See 2.4.4.1 and 2.4.4.2.)

ORExit. If all locks have been entered, press Escape twice whenthe cursor is on an empty room number field. The first entrymoves the cursor to the door type field, the second exits the addlock command and returns the system controller to the Definelocks menu, illustrated in step 2. The cursor must be on theDoor type field in order to exit. If you press Escape when thecursor is at any other field, the cursor will only move up to thepreceding field.


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System SetupUsing Locklink

2.3.4.4 Changing a Lock’s Parameters

Changing any of a lock’s parameters after the system hasbeen installed and locks have been programmed will requirelock reprogramming. A change to parameters affects how alock operates or who has access to it. Use the change commandif you need to re-assign rooms to a housekeeping section or ifyou need to change the door type. Example: you need to changea closet from service door to a service common door so that allmaids rather than only maids in one section have access.To change a lock’s parameters:1. Enter the system controller using a master password.2. Press 7 to select System commands.3. Press 2 to select Define Lock.4. Press 2 (or use the arrow key to move to Change Lock, and

press Enter).5. Type the room number for the lock you want to change and

press Enter.6. Move the cursor to the field you want to change by pressing

Enter. If the cursor is not on the door type field, you canpress Escape to move the cursor up to the preceding field.

Press Enter when the cursor is on the last field, and thesystem will execute the command.

7. The display reverts to the Change lock menu, prompting fora room number. If you want to change another lock, repeatsteps 5 and 6. If you want to exit, press Escape.

2.4 Using LocklinkWhen the system configuration is complete, the locks need to beprogrammed. You can do this by using the client SC as alocklink. See section 4.6


49



50



51

CardsPasswords

3. CardsThis section covers the daily operation of the system controller,encoder base, and contact card after the database has beenconfigured.

3.1 PasswordsThe password screen is illustrated below.

VC 2100 PLUSCONDO \ POS

Ver 1.6

Type your four-digit password and press Enter.One of two menus will be displayed depending onthe password’s authorization.

Note: If the screen is blank, press the POWER button, which is locatedjust below the display screen. See booting instructions in section4.

If a front desk or Manager on Duty (MOD) passwordis entered, the system controller goes to the Add Guestto Room menu. For check-in instructions, see"Adding a Guest" later in this chapter.Only two other operations are available to a FrontDesk user. Press Escape; then choose Remove GuestCard or Verify Guest Card.

An MOD password is assigned to personnel who needaccess to reports and locklink commands. An MODcannot make changes to the system’s set up and hasno access to Employee Cards, Special Cards (exceptOne Shot Card) or management reports. Press Escapeonce to go to the Guest Cards menu. Press Escapetwice to go to Cards. Press Escape three times to exitto the MOD’s main menu.


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CardsSelecting from Menus

If a master password was entered, the systemcontroller displays the main menu and the user hasaccess to all commands in the VC2100 PLUSsystem.

Note: You may be able to create 8 character Master Passwords.Contact VingCard or the whoever sold you the system if you areunsure of whether this feature was requested.

3.2 Selecting from MenusTwo types of menus are used in the VC2100 PLUS system. Aselection menu lists commands and submenus. A number isassociated with each option. Choose an option by pressingthe corresponding numbered key. A data entry menu containsdata fields. In some cases data must be typed. In most cases,however, data is entered by selecting from options.Only one option can be displayed in a field at one time. Pressan arrow key to display another option. Press Enter to make aselection from a selection menu. The Main menu is anexample of a selection menu. Select a sub-menu by pressing anumber from 1 to 7. Add Guest to Room is an example of adata entry menu.

• Escape (Esc) - Pressing the Escape key, when aselection menu is displayed, will always exit the currentwindow and return to the preceding menu. From a dataentry menu, pressing Escape will return you to thepreceding menu only if the cursor ( _ ) is at the first


53

CardsIssuing Cards

field that it went to when you entered that menu.• Enter - The Enter key can be used to choose from a

selection menu. It is used to complete any data entry.Use it to move from one field to another in a data entrymenu.

• Clear - The Clear key can be used to select no daylightsaving time when you are configuring the system.

3.3 Issuing CardsAll cards are issued from the Cards menu. Only commandsrelated to guest cards are available to persons with front deskpasswords. Employees with MOD passwords have access toguest cards and the One Shot special card. Employees withmaster passwords can issue all cards.

Cards Guest Add Guest To Room

Remove Guest Card

Verify Guest Card

Employee Add Employee

Change Employee

Remove Employee

Verify Employee Card

Special Fail Safe Card

Lock Out Card

Emergency Card

Diagnostic Card

One Shot Card

3.4 Guest CommandsAdd guest to room - Use this command to make a card for anew guest. Up to five guests can be checked into one roomconcurrently. Also use this command when a guest loses akeycard. If a guest loses a keycard, a new card must be madefor each guest sharing the room.


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CardsGuest Commands

Remove guesr card - Use this command to remove a cardfrom the system (check-out). It is not necessary to use theremove card command at each guest check-out. After the nextnew guest is checked in, the old card will be locked out afterthe new card is read by the lock.

Note: PMS systems should always send a check-out command prior toa new guest check-in.

Verify guest card - Use this command to read a card anddisplay information about the card at the system controller.

3.4.1 Adding a Guest (Checking in)

Use the Add guest command, on arrival of a new guest, toassign the guest to a room. You can use the add guestcommand to re-assign rooms (when a guest wants to transferfrom one room to another), but you should re-encode theguest’s current card if you check them into a different room.That way their old card cannot be used to open the room theywere originally assigned to.

Note: If a card is not returned when a guest wants to change rooms,use a lock out key to lock out the last guest’s card. If a guestloses a card, you must issue new keys for all guests in that room.

To check in a guest:1. Type a password and press Enter. Then

Skip to step 5 if you used a front desk or MOD password.ORGo to step 2 if you typed a master password.

2. To select Cards from the main menu: press 1.3. To select Guest Cards: press 1.4. To select Add Guest to Room: press 1.

5. Type a room number. If a card is already activefor the room, the system controller displays:Room Occupied. Choose one of the optionsdescribed below. If no card is already assigned,go to step 6. You may have to press Enter after


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CardsGuest Commands

typing the room number.Select Replace Guest. Press 1 if all previouslyissued cards should be locked out by the new card.Go to step 6.

OR

Select Different Room. Press 2 if you need to assign the guestto a different room. Return to step 5.

OR Select Add Guest. Press 3 if another guest occupies theroom and the new guest will share the room with the existingguest. Up to five cards can share a room. Go to step 8.

6. Select Type. Press an arrow key to select atype other than Guest. Four guest types arepossible: Guest, HC, Guest w/DBO and HCw/DBO. Press Enter when the desired Guesttype is displayed.

Guest - A card assigned to the Guest type unlocksthe guest room door for the standard length of time.10

If the deadbolt is extended, the card cannot unlock it. HC - An HC (handicap) card unlocks the guest room

door for an extended time (the length is determined insetup). This type could be used for handicapped guests,elderly guests, or others who may need a few extraseconds to push down the handle after using a card.

Implementing the HC classification is an option ofhotel management; the option may not be available inyour system.

10 Three seconds is the standard time for guest cards, but the unlock time can be configured by the property.


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CardsGuest Commands

Guest w/DBO - Guest cards can be permitted to“override” the deadbolt. A DBO card will unlock thedoor even if the deadbolt has been thrown. Display ofthis type is also a setup option.

HC w/DBO - HC cards can have deadbolt overridecapability. By selecting the HC w/DBO card type, youassign both extended unlock time and deadbolt overridecapability to a card.Check with managers for specific informationregarding the rules at your hotel for assigning any ofthese parameters to a card.

When two or more guests are checked in, eachadditional guest’s card is the same type as the firstguest’s card.

Note: The system controller will skip this step if Guest only wasselected by hotel managers when setting up the database.

7. Select an end date. Select a time when the card shouldexpire. After the selected time the card will not operate alock. The system controller displays a date that is calculatedbased on the length of an average visit.

The end date can be changed by using the up/down arrows todisplay an earlier or later date. Press the down arrow todecrease the end date (shorten the guest’s stay). Press the uparrow to lengthen the duration assigned to the guest’s card.When the desired check-out date is displayed in the end datefield, press Enter. Normally, the duration of guest cards arelimited to 30 days. When this option is enabled, the durationcan be extended up to 2 years. On the Add Guest Menu, theday of week is not displayed. The default end date isdisplayed and may be adjusted using the up/down arrow keysfor 1-30 days, or may be edited directly using the numberkeys for stays more than 30 days.

Caution: When a guest checks in before the standard check-out time,you must add an extra day to the length of the visit. For


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CardsGuest Commands

example, if your check-out time is 1300 and the date is December1, 1999. Any guest who checks in for one day before 1300 mustbe assigned a check-out date of December 3, 1999. If you fail toadd the extra day at check-in, the card will expire one day early(if you selected December 2, in the preceding example, the cardwould expire on the same day that it was issued.)

Note: The system assumes that all cards startoperating immediately when they are issued.“Pre-registrations” could be performed onthe day of a guest’s expected arrival only ifno other cards will be issued for and used inthe room prior to the guest’s arrival. Aftera newer card is used in the door, the pre-registered key will not unlock the door.

8. Select Extended Access (if available). Some hotels willhave an option to allow the guest access to special areas(e.g. concierge elevator access). The front desk agentwill have to determine whether to assign extendedaccess to each guest’s card by selecting yes or no. Toselect No, press Enter. To assign extended access tothe card, press an arrow key until the extended accessfield displays Yes. Then press Enter.

9. Swipe the card. Pull the card through theencoding unit. (The magnetic stripe should faceaway from the system controller.)


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CardsGuest Commands

10. Specify whether to make additional cards. After one cardhas been encoded, the system controller requires you todecide if there are additional guests in the same room.

If more than one guest is to share a room, press 1; theninsert another keycard. You can check in up to five cardsfor simultaneous operation. After the fifth card has beenchecked into the room, the system controller displays theRoom full message illustrated at left. Press Enter tocontinue.

OR

If you do not want to check in additional guests, press 0to exit to the Add Guest to Room menu.

11.After check-in is completed, the menu returns to a promptfor room number. Press Escape (twice for front desk, fourtimes for MOD and master) to return to the password menu.


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CardsGuest Commands

3.4.2 Removing a Guest’s Card (Checking out)

The remove card operation deletes information about allguests in one room. The remove card command has no effecton a lock. Even though a guest has been removed from thesystem’s database, the card can still operate a lock until itstime window has expired, it has been locked out by a latercard, or a lock out card has been inserted into the lock.To remove a guest’s record, select the remove command fromthe guest card menu and type the room number. When theroom number is entered, the system controller searches itsdatabase for any cards assigned to that room and deletes allguests’ cards.

Note: In interfaced systems, the VC2100 PLUS system assumes that allguests will share a room. If a card has not expired, a new guestcard (checked in by PMS) will not override the existing card.Therefore, PMS systems must send a check-out command beforechecking in a new guest whose card should override existingcards. Then the PMS should send a series of check-ins to createcards that work concurrently.

To check out a guest:1. Type a password and press Enter.2. If you used a front desk or MOD password, the system

goes to the guest cards menu, and you can proceed to step3 after pressing Escape. If you used a master password,select Cards from the main menu, then select Guest Cardsfrom the cards menu.

3. To select Remove Guest card from the Cardsmenu: press 2.

4. Type the room number and press Enter.


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CardsGuest Commands

5. Press Enter to return to the display illustratedfor step 3. To remove guests from anotherroom repeat steps 4 and 5. To exit, pressEscape until you have returned the systemcontroller to the password menu.

3.4.3 Verifying a Card

Select Verify guest card to find the room number assigned to acard. Use this command to determine the owner of a lostcard.

To read the information from a card:1. Type a password and press Enter.2. If you typed a master password, select Cards from themain menu, then select Guest. If you typed a front desk orMOD password, press Escape.3. To select Verify Guest card from the guest cards menu:

press 2.4. Swipe the card through the encoder base. The

system controller searches its database forinformation pertaining to the card and displays theroom number.

Magnetic stripe faces away from controller.


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CardsEmployee Cards

The system controller displays information related to thecard. If the card has expired or a new guest has beenchecked into the room, the system controller may displaythe message that the guest was not found, but it will stillshow the information that it read from the card.

Note: A report will include the use of Verify on the card.

5. Press Enter to return to the Verify Guest Card menu.Then press Escape repeatedly to exit to the passwordmenu.

3.5 Employee CardsThe principal differences between guest and employee cardsare:• Time Window - Guest cards are issued for 1 to 30

days. Employee cards last up to two years (one monthminimum).

• Room Range - A guest’s card operates only one guestroom. An employee card operates all guest rooms in asection, zone, building, or even the entire property.

• User group parameters - Both guest user groups andemployee user groups define additional card parametersfor deadbolt override or extended open time. Anemployee user group also determines access to serviceand common doors and defines the employee’s accessto the system controller.

• Time Zones - You can limit an employee card to onlyallow access during specified hours of the day. Thesame time is used for all days (7 days a week.)

There are parameters in the Add/Change Employee andGuest menus to allow you to specify the start and stoptime for the keycard.

When adding new Employees, the default entry forthese parameters is the last time zone entered.


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CardsEmployee Cards

When a card is used in a lock and does not have accessbecause of the time zone, two yellow flashes aredisplayed.

Note: The time zone on Employee Cards limits access to all doors,whether Guest or Common.

Employees with master passwords can perform the followingoperations on employee cards:• Add employee - Use this command to assign a card to a

new employee.• Change status - Use this command to assign an

employee to a different user group, change the card’sexpiration date, or to replace an employee’s lost card.

• Remove employee - Use this command to remove auser from the system. The remove command does notremove a key’s code from a lock. For example,removing a section master for maid section 1 does notinvalidate the maid’s card in the lock. The card willstill operate all rooms in section 1 until its time windowhas expired or it has been replaced by a new key.

• Verify card - Use this command to display informationencoded on the card and information stored about thecard’s user in the system’s database.

3.5.1 Adding an Employee

Add an employee to the system when you need to issue anemployee card for a zone, section, building, or all doors. Alsouse this command to obtain passwords for employees whowill issue guest cards. The add employee commandautomatically assigns a password if the employee’s user grouphas access to the system controller. Do not use the Addemployee command to replace an employee’s lost or stolencard.

To add an employee:


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CardsEmployee Cards

1. Select Cards from the main menu.2. To select Employee Cards from the cards menu: press 2.

3. To select Add Employee from the employee menu:press 1.

4. Type an employee number and press Enter. Eachemployee must be assigned a unique employeenumber.

An employee number can be any one-digit to four-digitnumber that has not already been assigned to some otheremployee. If the number has already been assigned to anotheremployee, the system controller will respond that you haveentered an invalid employee number. Type another numberand press Enter.You can obtain a list of all employees, sorted by theiridentification numbers, by running an employee report.

5. Assign a user group. Press an arrow key todisplay one user group at a time. When thedesired user group is shown, press Enter.Assign the employee to one of the 23 usergroups for employees who carry cards:

- Sections 1 through 15- Zones 1 through 5- Building 1 or 2- Master

Each section, zone and building was assigned to a specificset of doors when the system was set up. Determine whichlocks the card will have access to by selecting a user groupfor the card.Two user groups exist for employees who do not carrykeycards but who need access to the system controller sothat they can issue cards: Front Desk - for employees who do not have cards but

need passwords so that they can issue guest cards. MOD (Manager On Duty) - For employees who do


64

CardsEmployee Cards

not have cards but do need to be able to run reports andinterrogate locks (retrieve the audit trail).6. Activate service common access (if applicable).

Select Yes or No to activate service commonaccess. The field, Srvc Comm, will only appear if asection, zone, or building user group was selectedin step 5. Press an arrow key to display Yes or No;then press Enter. If No is selected, the card willnot have access at service common doors. If Yes isselected, the card will have access at servicecommon doors that have been activated for therespective card type.

7. Select Extended Access.Note: Extended access will not be displayed at all hotels.

If the extended access option is presented, you mustdetermine whether the employee will have access toareas where extended access readers have beeninstalled (e.g. concierge elevators, parking lots, etc.).If the employee should have access, press an arrowkey to display Yes. Then press Enter.8. Specify Time Zones. Time zones limit card access

to specified hours of the day. You can either setthe Start Time to 24 Hours (allows access any time)or you can specify a Start Time and Stop Timeduring which access will be allowed each day.

Hours are specifed in two-hour increments.Note: Specifying a Start Time other than 24 Hours willdisplay the Stop Time field.9. Record the password (if applicable). If the user

group was configured so that employees assignedto it have access to the system controller, then apassword will be assigned.

If the user group does not have access to the systemcontroller, the program will skip this step.

For employees with cards, go to step 10.


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CardsEmployee Cards

Note: If the employee who is added to the systemneeds a password and no card is needed, theadd employee command is completed. See step11.

10.Swipe the card. At the system controller’s prompt,pull a card through the reader.

11.If you are creating a master card, you can make upto 5 master card copies. This means instead ofbeing limited to 2 master cards, you will be able tocreate a total of 10.

Hint: The only difference between the copies of mastercards is that each has its own password andUser ID. Later, you can change any ofemployees' passwords or remove any of theemployees without affecting the others.However, creating new master cards requiresreplacing all 4 of the other existing copies (orhowever many master copies you have made.)

12. Press Enter to return to the Add Employee menu.13. Press Escape four times to exit to the password display.


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CardsEmployee Cards

3.5.2 Changing an Employee Card

Use the change command to reassign an employee from onesection, zone, or building to another. Also use change toreplace an employee’s lost card; do not remove an employeethen re-add the employee if a card has been lost. (Only usingthe change command assures that the employee’s old cardgets locked out when the new card is used.)To change an employee’s card:1. Select Cards from the main menu.2. To select Employee Cards: press 2.

3. To select Change Employee: press 2.

4. Type the employee’s identification number andpress Enter. The employee was assigned anidentification number when the card was issued.(Run an employee report for a list of employee IDnumbers.)

5. Select a user group. The user group that iscurrently assigned to the employee selected in step4 is shown. If the employee’s user group will notchange for the new card, press Enter. If theemployee’s card must be re-encoded for a differentuser group, press the up or down arrow until thedesired user group is shown. Then press Enter.

Caution: If you change an employee’s user group, re-use theemployee’s old card. Otherwise, the old card will still be valid.If a new card must be used, be sure to collect the employee’s oldcard and destroy it or encode over it.


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CardsEmployee Cards

6. Activate access to service common doors.The field, Srvc Comm, will appear if a section, zone, orbuilding was selected in step 5. Press an arrow key todisplay Yes or No; then press Enter.

If No is selected, the card will not have access at servicecommon doors. If Yes is selected, the card will have access atservice common doors that have been defined for section,zone, or building keys. (e.g. If you make a section key withcommon access, the card will operate all service commondoors that allow access to section keys.)

7. Activate extended access. This option willappear only if the property uses extended accessreaders for access to special areas. Use arrowkeys to display Yes or No, then press Enter. Ifthe employee should have access to areas thatare protected by extended access readers, selectYes. Otherwise select No.

8. Assign a password. This option will onlyappear if the user group selected allows accessto the system controller for issuing cards. If theemployee was already assigned a password andthe changes you have made will still require theemployee to have a password, you will have theoption of retaining the old password orassigning a new one.

Press 0 if the employee wants to keep the old password. Press1 if the employee needs a new password. The system willdisplay the new password after you make a selection.If the employee did not have a password before the changebut has been assigned to a user group that requires one, thesystem controller will automatically display a password.Record the password.


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CardsEmployee Cards

9. Swipe a card. This instruction will appear onlyif the employee should receive a card. If thesystem must make a new card for the employee,the controller will prompt you to swipe a card.Pull the card through the encoder base. (Thecard’s magnetic stripe should face away fromthe system controller.)

10.After the card has been swiped, the systemcontroller displays the message “COMPLETED.”Press Enter to return to the display illustrated instep 3.

11.If you are changing a master card, you will beasked if you want to make cards for additionalemployees (copies of the master card). To do this,select a new employee number for each copy.

12.Press Escape until the program exits to the passwordmenu.


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CardsEmployee Cards

3.5.3 Removing an Employee

Remove an employee’s record from the database only whenyou also collect the employee’s keycard. Merely removing anemployee does not invalidate the employee’s card in anydoors. If you cannot obtain the employee’s card, use thechange command to generate a new card for that employee’sID. The missing key will be locked out when the new key isused. Then you can remove the employee from the databaseafter destroying or encoding over the new card.To remove an employee:1. Select Cards from the main menu.2. To select Employee Cards: press 2.

3. Select Remove Employee. Press 3 or use arrowkeys to move the line indicator (>>) to RemoveEmployee and press Enter.

4. Type the employee’s identification number andpress Enter. Each employee was assigned anidentification number when the card was issued. (Ifyou have the employee’s card, you can verify it tofind the employee’s ID number.)

5. Specify whether to abort or continue. Beforedeleting the employee’s record, the system requiresconfirmation that you want to remove the card.Press 0 if you do not want to continue, and thesystem controller will abort the procedure. Press 1to confirm that you want to remove the employee.

6. The employee’s record was removed successfully.Press Enter to return to the display illustrated instep 4. Press Escape four times to go to passwordprompt.


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CardsSpecial Cards

3.5.4 Verifying an Employee Card

Select Verify Employee Card to display informationabout an employee’s card. When a card is read by theencoder, the system controller searches its database foran employee identification number to associate withthe card’s information.

If an employee number number is not found, the systemcontroller displays the message NOT in the employeenumber field. All information on the card will be displayed,even though the system can’t associate the card with acurrent employee.

If the database contains an employee number for thecard, the system controller displays the information onthe card and the employee number.

To verify an employee card:1. Select Cards from the main menu.2. To select Employee Cards: press 2.

3. Select Verify Employee Card from the employeecards menu. Press 4 or use arrow keys to move theline indicator (>>) to Verify Employee Card thenpress Enter.

4. Swipe a card as requested by the system controller.5. After the SC displays information about the card,

press Enter to return to step 3. Press Escape fourtimes to exit to the password screen.

3.6 Special CardsFive types of special cards help maintain the system.• Fail Safe Card - At least one fail safe card should be


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CardsSpecial Cards

made for each room as soon as possible after thesystem has been installed. Then the fail safe cards arestored in a secure area. In the event that it becomesimpossible to issue cards using the system controller,fail safe cards are given to new guests. When a failsafe card is used, it locks out any guest cards thatwere active. The fail safe card remains active in thedoor until a new guest card is used (after cards can beissued in the normal manner) or until another fail safecard is used.

• Lock Out Card - A lock out card deletes the currentguest card from the lock. A lock out card operates inany guest room door. Lock out does not interfere withoperation of future keys. The next new guest cardwill operate the door and all previous guests’ cardswill remain locked out. The lock out can beoverridden by an undo lock out card. An undo lockout card restores operation of the last guest card thatwas active in the room. An undo lock out will notrestore a former card after a new card has been used.

• Emergency Card - The emergency card is a masterthat can open any lock. It always overrides thedeadbolt. Make an emergency card at any time afterthe system is configured. Then store it in a securearea.

• Diagnostic Card - A diagnostic card is not used tounlock doors. When used in a lock, it will display aflash sequence that indicates the reason for the lastdenial of a card.

• One Shot Card - A one shot card can only be usedonce. It is room-specific, and has no effect on anyother previously issued or used cards. It does notoverride the deadbolt.

Note: All special cards (expect the one shot card) are valid for twoyears from the date they are issued. Do not allow them toexpire without issuing a new set of cards to replace them.Record the date that you make any special card, and make surethat a replacement is made prior to its expiration to avoidinconvenience to employees. A one shot is valid only for one


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CardsSpecial Cards

hour after issued.

3.6.1 Fail Safe Cards

Fail safe cards are used if it becomes impossible to issuenew guest cards. A fail safe card operates the lock for twoyears after it is created unless overridden by another fail safecard or a new guest card. Make three fail safe cards for eachlock.To issue a fail safe card:1. To select Cards from the main menu: press 1.2. To select Special Cards from the cards menu: press 3.

3. To select Fail Safe Card from the Special cardsmenu: press 1.

4. Type the room number and press Enter. Fail safecards are assigned per room. Type a number for aguest room.

5. Type a card number from 1 to 4 and press Enter. Ifyou make more than one fail safe card, write anidentifying number on each. After you have usedcard 1, you should issue a new card 1.

6. Select extended access. You will only be able toassign extended access to a card if that feature wasactivated during setup of the system.

After you select Yes for extended access, the SC willassign extended access to all fail safe cards until youescape to step 3 or until you change the extendedaccess setting back to No.


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CardsSpecial Cards

7. Swipe the card.

8. Press Enter.

3.6.2 Lock Out Cards/Undo Lock Out Cards

A lock out card overrides guest cards. It can be used to voidall the active guest cards for a room so that they no longerwork. The next guest card that is issued by the systemautomatically overrides the lock out. An undo lock out cardreverses the action of the lock out card.A lock out card operates in any guest room lock for twoyears after it is issued. After a new lock out card is made,any existing lock out card(s) will no longer work.

To make a lock out card:1. Select Cards from the main menu.2. Select Special Cards.

3. Select Lock Out Card from the special cards menuby pressing 2 (or move the cursor (>>) to LockOut Card using the down arrow; then press Enter).

4. Swipe the card through the encoder base.


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CardsSpecial Cards

5. Swipe another card. (Label the cards as lock outand undo lock out.)

6. Press 1 if you want to make copies of the lock out andundo lock out cards. Press Enter if you don’t want morelock out cards; then press Escape four times to exit.

3.6.3 Emergency Cards

An emergency card has access to all doors (guest, service,and common). It automatically overrides the deadbolt andoperates extended access readers. An emergency cardshould be created as soon as possible after the database hasbeen configured and should then be stored in a safe or othersecure area for use only in the event that an extremesituation arises where access is needed to all rooms.

To make an emergency card:

1. Select Cards.2. Select Special Cards.

3. Select Emergency card from the special cards menuby pressing 3.

4. Swipe the card through the encoding unit.


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CardsSpecial Cards

5. Press Escape to return to the special cards menu.

6. Press Escape four times to exit to the password menu.

3.6.4 Diagnostic Cards

A diagnostic card can be created on any system controller fromthe Special Cards menu. When used in a lock, the diagnosticcard will display a flash sequence that indicates the reason forthe last denial of a card.

Note: The diagnostic card does NOT unlock doors.

The result of using the diagnostic card will be a Flash Sequenceas follows:• Green/Green -- bad parity, bad checksum, or timeout• Red/Red/Red -- wrong facility code• Red/Yellow/Green -- invalid issue time• Red/Red -- card expired• Green/Yellow/Red -- card too early• Yellow/Red -- no matching channel (wrong room)• Green/Red -- does not override channel (locked out)• Yellow/Yellow -- invalid time zone• Yellow -- deadbolt extended, no override

The diagnostic card will not reset this data (using the diagnosticcard repeatedly will display the same data.) When the next non-diagnostic card is used it will over-write the data. However,you may alternate the use of room cards with the diagnosticcard, and determine the reason that access is denied for each.

To make a diagnostic card:



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CardsSpecial Cards

3. Select Diagnostic Card from the special cardsmenu by pressing 4.




3.6.5 One Shot Cards

The one shot card is valid for one hour and can only be usedin a lock once. For example, a one shot card could be issuedwhen a guest has left his original keycard in his room.

To make a one shot card:


3. Select One Shot Card from the special cards menuby pressing 5.

4. Type the room number and press Enter. One shotcards are assigned per room. Type a number for aguest room.


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CardsSpecial Cards





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CardsSpecial Cards

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4. System OperationAn event is recorded in memory every time the SystemController completes a command. System memory stores thelast 1995 events. An events report is a printed copy of the last1995 events (if all events are included).Any employee with an MOD or master password can generateevent reports. Only personnel with master passwords cangenerate parameters, user groups, employees and lock datareports. Employees with front desk passwords cannot generatereports.

4.1 ReportsSeveral reports permit managers to monitor and maintainrecords of the system’s activities. An event report allows amanager to review the last 1995 electronic events. Other reportspermit managers to print configuration of the system.Reports can be printed from both the server and client SC, butthe client SC is preferred. Regardless of which SC is used, thereport contains all events held in the database, i.e. all eventsfrom both the client and server SC.

The following reports can be generated by the system controller:• Events by date - a list of most recent 1995 events

• Events by room - a chronological record of guest cardoperations sorted by room number

• Events by system operator - a chronological record of allsystem controller activities sorted by the employee’s IDnumber

• Events by user group - a chronological record of systemcontroller activities sorted alphabetically by user groupnames

• Events by keycards - information regarding guest,employee, and special cards for all events or just thoseduring a specified time period

• Employees - a list of all employees and their assigneduser groups, sorted by employee identification number

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• System Parameters - a print out of the current settings forsystem parameters

• Print User Group - A list of active user groups and theparameters that each assigns to a card

• Lock Data - record of section, zone, building assigned toeach lock

• Events by lock - a list of most recent events in a certainlock. Number of stored events depends on lock type andmanufacturing date.

4.1.1 Generating a Report

To generate a report:1. Type a master or MOD password.

• If an MOD password was used, press Escape threetimes to go to the main menu, then press 2.

• If a master password was used, press 2 to selectReports from the main menu.

2. Make sure the printer is connected to the appropriate port ofthe encoder base (25 pin, parallel port).

3. Select the report. Employees with MOD passwords can onlygenerate the four event reports. Employees with masterpasswords can generate all reports. To select a report, pressthe numeral key corresponding to the report name (or usearrow keys to move the cursor to the desired report and thenpress Enter).

Reports available under master passwords Reports available under MOD passwords

4. Specify date and time. You can specify a start and end date


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and time (in 30 minute increments) of the events that youwant included in the report.

5. The system controller displays the name of the report beingprinted and sends it to the printer. When it has finishedsending the report, it reverts to the report menu shownabove. Press Escape twice to return to the password menu.

4.1.2 Sample Reports

An event report sorted by room lists events for each room:

Date: 02/24/99 VC2100 System Page: 1Events by Room===========================================================================Room Number Date Time Transaction==========================================================================

102 09/26/99 22:20 Checked in Guest09/27/99 09:30 Verify Guest Card09/27/99 16:45 Checked in Guest

196 09/22/99 15:51 Checked in Guest09/22/99 15:58 Removed Guest

197 09/22/99 15:59 Checked in Guest200 09/25/99 08:00 Program Lock

This report shows check in, check out, verify and programmingevents. It does not show events that are not related to specificrooms (add employee key, make emergency key, change systemparameters, etc.).

Event Report Sorted by System Operator’s IdentificationNumber (SYSOP)

Date: 02/24/99 VC2100 System Page: 1Events by SYSOP================================================================================Employee Number Date Time Transaction================================================================================

2301 09/03/99 18:05 Checked in Guest2501 09/01/99 22:33 Log System User Off2501 09/02/99 03:36 Changed Employee2501 09/02/99 10:26 Edit System Parameters250 09/02/99 17:53 Changed Employee9501 09/02/99 18:00 Checked in Guest9501 09/02/99 18:02 Checked in Guest9501 09/02/99 18:04 Checked in Guest

Use this report to monitor all activities by an operator.


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Event Report Sorted by DateEvents below are sorted by date only. So the report is a list ofall system transactions in the order that they occurred:

Date: 02/25/99 VC2100 System Page: 1Events by Date=========================================================================Date Time Room System Operator Event description=========================================================================09/01/99 22:33 34 Log System User Off09/02/99 03:36 93 Changed Employee09/02/99 10:26 34 Edit System Parameters09/02/99 17:53 208 343 Changed Employee09/02/99 18:00 113 52 Checked in Guest09/02/99 18:02 243 52 Checked in Guest09/02/99 18:04 276 52 Checked in Guest09/02/99 18:05 301 52 Checked in Guest09/02/99 18:07 101 52 Checked in Guest09/02/99 18:07 214 52 Checked in Guest09/02/99 18:08 277 52 Checked in Guest09/02/99 18:09 269 52 Checked in Guest09/02/99 18:12 111 52 Checked in Guest09/03/99 07:59 343 Log System User On09/03/99 08:00 104 343 Verify Guest Card09/03/99 08:00 343 Changed Employee

Lock Events ReportAfter a record of lock transactions has been extracted from alock, event records can be printed to provide hard copy ofactivity in a room. To print a readout the system controller mustbe returned to its cradle in the encoder base and reconnected.The events for the last lock that was interrogated by the systemcontroller will be transferred to the printer. The systemcontroller holds the events for one room only.

Lock ID 32510Readout time: 05/18/99 08:59Lock time: 05/18/99 08:59

Start Event Number 1Locklink Operation 05/17/99 14:45 Name:Operation OKUser Group:Override: Info: WriteRepeated: Program loaded Issue Area:End Event Number 1

Start Event Number 2Open/closed, valid card 05/17/99 15:07 User ID: 15User Group: GuestOverride: Info: DB not overridden

Lock time at time of

readout

Time that the

event occurred.

Guest card used

to open door

System controller time

at time of readout


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Repeated: Used once Issue Area: 1End Event Number 2

Start Event Number 3Opened/closed, valid card 05/17/99 16:00 User ID: 13054User Group: Section 1Override: Info: DB not overriddenRepeated: Used once Issue Area:

End Event Number 3Start Event Number 4EMK used 05/18/99 07:00 Name:User Group:Override: Info:Repeated: Used once Issue Area:

End Event Number 4

Start Event Number 5Locklink Operation 05/17/99 14:45 Name:Operation OKUser Group:Override: Info: WriteRepeated: Evt buff Issue Area:

Employees ReportAn example of an Employees report is on the next page. Thereport is sorted by employee identification number, the numberthat you typed into the system when the employee was issued acard or assigned a password. The report shows the user groupand password as well as the unique identity assigned to eachemployee’s card. The report also shows whether the employee’scard can operate common doors.

Date: 02/25/99 VingCard 2100 System Page: 1Print Employees------------------------------------------------------------------------------Id Number User ID Password User Group Common Doors------------------------------------------------------------------------------2310 13065 9817 Front Desk No2501 13051 6867 Front Desk No9501 13350 9997 Master Yes9663 13444 None Section 1 Yes9724 13897 None Section 2 Yes9888 14999 8363 Guest Only No9889 15000 8357 Zone 1 Yes

Lock DataThe lock data report describes the section, zone and buildingcards that operate each lock. An employee keycard assigned tothe respective section, zone, or building has access to the listeddoor.

Housekeeping

card used to

open door


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Date: 02/25/99 VingCard 2100 System Page: 1Print Lock DataRoom Door Type Section Zone Building------------------------------------------------------------------------------101 Guest Section 1 Zone 1 Building 1102 Guest Section 2 Zone 1 Building 1103 Guest Section 3 Zone 1 Building 1104 Guest Section 4 Zone 2 Building 1105 Guest Section 5 Zone 2 Building 1991 Service Section 1 Zone 1 Building 1995 Service Common Yes Yes Yes999 Global Common

User GroupsA User Group report describes the user groups that have beenactivated. It lists the parameters assigned to all employee cardsin a user group.

Date: 02/25/99 VingCard 2100 System Page: 1Print User Groups----------------------------------------------------------------------------User Area Duration Unlock System DeadboltGroup Time Access Override----------------------------------------------------------------------------Section 1 Section 1 24 3 0 NoSection 2 Section 2 24 3 0 NoSection 3 Section 3 24 3 0 NoSection 4 Section 4 24 3 0 NoSection 5 Section 5 24 3 0 NoSection 6 Section 6 24 3 0 NoSection 7 Section 7 24 3 0 NoSection 8 Section 8 24 3 0 NoSection 9 Section 9 24 3 0 NoSection 10 Section 10 24 3 0 NoZone 1 Zone 1 24 3 0 NoZone 2 Zone 2 24 3 0 NoZone 3 Zone 3 24 3 0 NoZone 4 Zone 4 24 3 0 NoBuilding 1 Building 1 24 3 0 NoBuilding 2 Building 2 24 3 0 NoMaster Master 24 24 3 NoFront De-sk None 0 0 1 NoMOD None 0 0 1 NoGuest Guest 0 3 0 NoGuest w/DBO Guest 8 3 0 YesHC Guest 8 7 0 NoHC w/DBO Guest 8 7 0 Yes

KeycardsThe Events by Keycards report shows the date/time of the eventand identifies the system operator.

Date: 05/25/99 VC2100 System Page: 1Events by KeyCards(Wed 05/12/99 11:00 - Wed 05/12/99 16:00)

----------------------------------------------------------------------------------Date Time Room/Empl# SYSOP Event Description User Id

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----------------------------------------------------------------------------------05/12/99 11:52 2553 1235 Add Employee 1305205/12/99 12:24 110 1235 Add Employee 1305305/12/99 12:47 0 1235 Made Lockout Card 1305405/12/99 12:55 122 1230 Checked in Guest 1305305/12/99 13:02 157 1230 Checked in Guest 1305305/12/99 12:25 135 1230 Checked in Guest 1305305/12/99 12:33 188 1230 Checked in Guest 1305305/12/99 12:40 127 1230 Checked in Guest 1305305/12/99 13:58 0 1235 Made Lockout Card 1305505/12/99 14:02 2553 1235 Changed Employee 1305605/12/99 14:35 2589 1235 Changed Employee 1305705/12/99 14:44 2589 1235 Add Employee 1305805/12/99 15:52 0 1235 Made Backup Card 13059

4.2 Backing up the Database

The backup command allows you to maintain a backup of thesystem data. During normal operation of the 2100 PLUS, everytime that any command is completed, the System Controllerautomatically copies the revised data to the memory card. If theSC were to fail, you would be able to remove the memory card,insert it into a new SC, select the restore command and have acopy of the database exactly as it was prior to system failure.

You should also regularly perform a manual backup of the datafiles to a backup memory card so that you have an extra copy ofthe database in the event of an emergency. Each 2100 PLUSsystem is delivered with a spare memory card for this purpose.

Only personnel with master passwords can perform systembackups.To backup system data to the memory card:1. Use a master password to enter the program.2. Press 5 to select Backup Database from main menu options.3. When the system is ready, you will be prompted to ‘Remove

Database card’. Press the release button on the side of thesystem controller to release the card; then pull the card out ofthe slot.

4. You will now be prompted to ‘Insert Backup Card’. Gentlyinsert this card into the slot.

System Operation VingCard 2100 PLUS v1.6aRestoring a Database Backup

86

Note: The backup card must be DOS formatted – as delivered byVingcard. Before backup, the card can either be empty or containan old copy of the database (which will then be overwritten).

5. The system now writes the data to the backup card. When itis completed you will be prompted to ‘Remove BackupCard’. Remove the card.

6. You will now be prompted to ‘Insert Database Card’. Insertthe original card back into the slot.

7. Press Enter when prompted.8. You may now log back into the system.9. Store the backup card in a safe place.

4.3 Restoring a Database Backup

Caution: The restore command overwrites data in the systemcontroller with data from a memory card.The data on a backup card can be transferred to the systemcontroller in the event that the unit is replaced or repaired. Ifthe backup is a recent one, the complete database can betransferred without much effect on the system’s ability to verifycards.To restore the system data from the memory card:1. Use a master password to enter the program.2. Press 4 to select Restore Database from main menu options.3. When the system is ready, you will be prompted to ‘Remove

Database card’. Press the release button on the side of thesystem controller to release the card; then pull the card out ofthe slot.

4. You will now be prompted to ‘Insert Backup Card’. Insert abackup card containing a valid, backed up copy of thedatabase.

5. The system now reads the data from the backup card. Whenit is completed you will be prompted to ‘Remove BackupCard’. Remove the card.

6. You will now be prompted to ‘Insert Database Card’. Insert

VingCard 2100 PLUS v1.6a System OperationConverting Old Versions of the Database

87

the original card back into the slot.7. The system now writes the data to the system memory card

Press Enter when prompted.8. You may now log back into the system.

4.4 Converting Old Versions of the Database

The 2100 PLUS system can automatically convert all olderversions of 2100 and 2100 PLUS databases. This allowsexisting 2100 and 2100 PLUS installations to be efficientlyupgraded to the new system.

To convert an old 2100 or 2100 PLUS database:1. Insert the memory card containing the old database into the

SC. If you have more than one SC, use the one that you wishto become the Server.

2. The system now reads the data from the old card andconverts it to the new format. When it is completed you willbe prompted to ‘Insert a new, formatted memory card tostore updated database’. Remove the old card and thengently insert the new card into the slot.

Note: The new card must be DOS formatted – as delivered by Vingcard.

3. Press Enter.4. The system now writes the new format database to the

memory card. When it is ready, a confirmation message isdisplayed.

5. Press Enter.6. You may now log into the system.

System Operation VingCard 2100 PLUS v1.6aSetting Date and Time

88

4.5 Setting Date and TimeBecause the VC2100 PLUS is a time-based system, it isextremely important to maintain synchronism between theSystem Controller and the locks. Only persons with masterpasswords have access to the set time command.If you have two system controllers in use, the client SCsynchronizes its time and date with the server SC upon boot-upand each time someone logs in, so the two SCs are alwayssychronized.

Note: When you set the time or change it, always use the server SC. Afterdate and/or time is changed, you must log out of the client SC andback in to synchronize it with the server.

To set date and/or time:1. Type a master password and press Enter.2. Press 5 to select Set Date and Time from the main menu.3. Press Enter to accept the data displayed in each field. Use

arrow keys to change a field:• Year - If the displayed year is incorrect, press the up or

down arrows to display the correct year. When the yearis correct, press Enter. (The month field appears.)

• Month - Display the correct month by pressing theup/down arrows. When the correct month is displayed,press Enter. (The day field appears.)

• Day - Use up and down arrows to select the day. Thenpress Enter. (The hour field appears beneath the label,time.)

• Hour - Use the arrow keys to select the hour. Then pressEnter. (The minute field appears beneath the hour.)

• Minute - Use arrow keys to select the minute. Then pressEnter.

• Second - Set the second, then press Enter.

4. Press Enter, when the Completed message appears, toreturn to the main menu

5. Press Escape to revert to the password display.

VingCard 2100 PLUS v1.6a System OperationCommunicating with Locks

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Note: At the beginning of each new year the System Controller computesthe start and stop dates for daylight saving time. The first time amaster password is used in a new year, the system controllerdisplays a message showing the computed dates. To accept thedates press Enter three times. To change a date, move to the fieldthat you want to change and use the arrow keys to display thecorrect start or stop date. Press Clear when the cursor is on thestart date if you do not observe Daylight Saving Time.

4.6 Communicating with LocksThe system controller plays a dual role in the VC2100 PLUSsystem. It is the computer that controls system operations. It isalso a locklink, a device used to program doors and to retrieve alock’s event record. When attached to the encoder base, thesystem controller is the system’s central processing unit. Whena user enters Locklink mode, removes the SC from the encoderbase and attaches a contact card, the SC becomes a locklink.Any SC can be used as a locklink, but wherever possible a clientSC should be used, leaving the server free to continue issuingkeys etc.The locklink is used to:• Transfer program information to a lock

• Interrogate a lock, obtaining a list of the lock’s mostrecent events

• View Lock Events - display the lock events, one at a time,on the System Controller

• Unlock a door - the system controller can be used tounlock a door if a lock’s control module fails to operate

• Set lock time - set the lock time equal to the locklink

To enter Locklink mode:1. Type an MOD or master password. If you typed an MOD

password, press Escape three times to exit to the Main Menu.2. Press 3 to select Locklink.

3. Press 1 to enter the locklink mode or 0 to go backto the Main Menu.

4. You will be prompted to disconnect the Systemunit. Disconnect the SC and press Enter.

System Operation VingCard 2100 PLUS v1.6aCommunicating with Locks

90

LOCKLINK MENU1 Program Lock2 Read Lock Events3 View Lock events4 Unlock Door5 Set Lock Time6 Set Contact Card7 Exit LockLink Mode

5. Press 6 to select Set Contact Card and check thatthe Contact Card setting is correct for the type oflocks you will be using. There are 2 settings,‘Classic’ and ‘Presidio / Da Vinci’.

SET CONTACT CARD

Type : Classic

Select the appropriate type using the arrow keysthan press Enter.Note that you can also set contact card type byselecting ‘7’ (System) the ‘5’ from the 2100 MainMenu. The value entered from the System Menu isthe ‘default’ setting and should be set to match all /the majority of your locks. If you change the valuefrom within the Locklink menu, then when you exitLocklink mode, the default setting is re-applied.

6. Now Select the desired option from the Locklinkmenu. See sections 4.6.1 through 4.6.4. To exit thelocklink mode, see 4.6.5.

4.6.1 Programming Locks

Program a lock:• at startup• to institute software upgrades• to change lock time if the event report shows a time

discrepancy• to change a lock’s room number• if the lock went into Low Battery Safety Mode (replace

batteries first)To program a lock:


91

1. Disconnect the systemcontroller from the encoderbase and connect theappropriate contact card.

LOCKLINK MENU1 Program Lock2 Read Lock Events3 View Lock events4 Unlock Door5 Set Lock Time6 Set Contact Card7 Exit Locklink Mode

2. Press 1 to select Program Lock.3. Type the room number for the lock you want to program and

press Enter.4. Insert the contact card into the lock.5. Remove the card when the system controller

instructs you to do so.

6. Re-insert the card at the controller’s instruction. (follow thecontroller’s instructions for removing and inserting the card.)

7. Remove the card and press Enter when the controllerdisplays the message, COMPLETED. Press ENTER toContinue. Then exit the locklink mode, see 4.6.5.


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4.6.2 Reading Lock Events

The lock’s event record can be retrieved from the lock andtransferred to the system controller using the contact card. Afterevents have been read, the following details of each event canbe viewed on the display or printed.• Event number- a sequential event number. Event 1 is the

oldest event

• Event type: Opened/closed for valid card, EMK, Locklinkoperation, etc.

• Event time

• User group of the card used to unlock the door

• User ID (the number that you assigned to the employee)

• Deadbolt overridden

• Used once (only once within a 5 minute interval) orrepeated

• Card issue area number

• A lock was reprogrammed to reset Low Battery SafetyMode

To transfer a lock’s event record to the system controller:1. Disconnect the system controller from the encoder, connect a

contact card and enter the locklink mode.2. Press 2 to select Read Lock Events, from the Locklink menu.3. Insert the contact card into the lock.4. Remove the card when the system controller displays the

message that the process is completed and press Enter.The System Controller will go to the Locklink menu. Return thecontroller to the encoder base and exit the locklink mode inorder to print the report.


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4.6.3 Viewing an Event Record

The system controller displays one event at a time for the lastlock that was interrogated by the locklink. To view the events:1. Select View Lock Events from the Locklink menu.

VIEW LOCK EVENTSRoom ID: 101

Mode BTime: 11-03-99 13:241 of 95Locklink Operation11/03/99 08:25User Group:Name: Operation OKInfo: WriteOverride:Repeated: ProgramIssue Area:

2. Press the up arrow to view thenext event. Press Escape to exit.

Locklink was used to program adoor.


Mode BTime: 11-03-99 13:242of 95Open/closed, valid card11/03/99 08:33User Group: GuestUser ID: 1111Info: DB not overriddenOverride:Repeated: Used OnceIssue Area: 1

3. Press the up arrow to view theprevious event. Press down arrowto return to the first event (themost recent lock event). PressEscape to exit.

Guest entered room at 8:33 AM.


Mode BTime: 11-03-99

13:243 of 95Open/closed, valid card11/03/99 08:47User Group: Section 1User ID: 1012Info: DB not overriddenOverride:Repeated: Used OnceIssue Area: 1

4. Press the down arrow to view theprevious event. Press up arrow toreturn to the second event. PressEscape to exit.

A housekeeper entered the roomat 8:47 AM.


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4.6.4 Unlocking a Door

The system controller can be used to unlock a door, if the doordoes not respond to cards. Using the contact card (withconnections for a battery pack), the door can be unlocked evenif batteries have been drained or connection between the lock’sbatteries and the control module has been severed.To unlock a door using the system controller:

LOCKLINK MENU1 Program Lock2 Read Lock Events3 View Lock events4 Unlock Door5 Set Lock Time6 Set Contact Card7 Exit Locklink Mode

1. Press 5 to select Unlock Door.

2. Type the room number and press Enter.

3. Insert the contact card into the door andpress Enter again.

Use a battery powered contact card whencards don’t operate the lock, and the locknever emits either audible or visual signals.

4. Wait until the door unlocks (green signal) and the systemcontroller displays the message:COMPLETED !Press ENTER to ContinueThen press Enter.

The system controller returns to step 2. Repeat steps 2 through 4to unlock another door. Press Escape to exit to the Locklinkmenu. Return the controller to the encoder base and exit thelocklink mode when done.


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4.6.5 Setting Lock Time

The system controller can be used to set the time in the lockonly. The time set in the lock is the Locklink time.To set the Locklink time in the lock:1. Disconnect the system controller from the encoder, connect a

contact card and enter the locklink mode.2. Press 6 to select Set Lock Time, from the Locklink menu.3. Insert the contact card into the lock.4. Remove the card when the system controller displays the

message that the process is completed and press Enter.The System Controller will go the Locklink menu. Return thecontroller to the encoder base and exit the locklink mode whendone.

Note: It is strongly advised that the Set Lock Time is performed once ayear for all the locks in the property. In this way you will increasethe accuracy of the system.

4.6.6 Exiting Locklink Mode

To have access to the rest of the system, you have to reconnectthe system controller and exit the locklink mode.To exit locklink mode:

1. Reconnect the SC to the encoder base.2. In the Locklink menu, press 6 to select Exit

Locklink mode.3. Press 1 to exit to the password screen and

press 0 to go back to the Locklink menu.


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System ControllerBooting the System Controller (First Time)

5. System ControllerBefore turning the system on for the first time, make sure thateach system controller has batteries in it or that it is connectedto the external power. If you are using both a server and a clientunit, check the cable between them.

5.1 Booting the System Controller (First Time)When you press the power button and turn the system on for thefirst time, the system controller can display one of twowindows.


2100 PLUSNO DATABASE

Type 2100 and press ENTER.Use 2100 password until you haveset up the system and added onemaster employee. Then removeemployee 2100.Note that the CONDO/POS linewill depend on the detail of thesystem installed. The line may beblank.

If you see this window at the server SC,the memory card is not installed. Insertthe card until the button on the right sideof the unit pops out. Then RESET theSC (see 5.2.3). The screen at left shouldappear. If you see this window at theclient SC, check the network cable to theserver. When you think the cable is OK,try and log in. If this does not work,RESET the client SC. If the system stilldoes not work, check and optionallyRESET the server SC too (if the card isout, for example).


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System ControllerPower Switch Functions

5.2 Power Switch FunctionsThe function of the power switch depends on the state of thesystem controller and the length of time that the switch is helddown. The following operations are performed by the powerswitch:

Power ON RESET the system controller SUSPEND operation Power OFF RESUME operation (Return from suspend)

System Controller is Press Powerbutton for

Result

OFF 1 Second Turns unit ON

SUSPENDED 1 Second RESUMES operation

ON 1 Second SUSPENDSoperation

ON 3 Seconds RESETS unit11

ON more than 3seconds

Turns unit OFF

5.2.1 SUSPEND

Suspend is a power conservation mode. When the systemcontroller enters this state, the display is blank. The VC2100PLUS program is still running and remains at the last menu youused. The system controller suspends automatically when it isoperating from batteries and a time-out limit (three minutes) isexceeded. The controller will not go into the suspend modeautomatically if it is connected to the power supply.You can place the system controller in the suspend mode bypressing and immediately releasing the power button. Thesystem controller clears the screen and displays the message“SUSPENDING.” The screen blanks, but the systemcontroller is still ON. There is no other indication that the

11 After a reset, you do not have to remove the card before you start the system again.


97

System ControllerPower Switch Functions

controller is in the suspend mode. The unit appears to be off.When the system is suspended, no entries at the keypad areaccepted. If you are in doubt about whether the systemcontroller is in the suspend mode or turned off, momentarilypress the POWER button. If the unit was suspended, theVC2100 PLUS system will continue just as you had left it. Ifthe unit was OFF, the system controller will reboot.

5.2.2 RESUME (exiting the suspend mode)

While the system controller is in SUSPEND mode, pressing thePower button will restore the VC2100 PLUS program to thepoint at which it was suspended. The screen will display“RESUMING - PLEASE WAIT” for about three seconds. Thenthe system controller will display a VC2100 PLUS menuexactly as it was prior to suspending operation. (Serial portfunctions do not operate during the suspend mode.)

5.2.3 RESET

While the unit is ON, pressing the Power switch for threeseconds will force a system reset (warm boot).

Press and hold the power switch until the suspendmessage illustrated at left disappears. Then releasethe power button. The system has a real time clock, soyou do not lose time and date when you turn thesystem off.

Warning: If you continue to hold the power button after the screendisappears, the system controller will power off completely.

5.2.4 Power off

Pressing power switch for an extended time (past the RESETwarning) will power the unit off entirely. The system has a realtime clock, so when you turn the system controller back on,there is no need to set the time and date again.


98

System ControllerIndicators and Messages

5.2.5 Cold Booting

When you press the power button and turn the system on, thesystem controller can display one of two windows.


2100 PLUSNO DATABASE

Type your password and pressENTER.

If you see this window at the server SC,the memory card is not installed. Insertthe card until the button on the right sideof the unit pops out. Then RESET theSC (see 5.2.3). The screen at left shouldappear. If you see this window at theclient SC, check the network cable to theserver. When you think the cable is OK,try and log in. If this does not work,RESET the client SC. If the system stilldoes not work, check and optionallyRESET the server SC too (if the card isout, for example).

5.3 Indicators and MessagesTwo visual indicators showthe state of the unit’s powersupplies. The unit emits asingle audible tone followingthe execution of variouscommands. When you hear atone, note the verbal warningwritten on the systemcontroller’s screen.

Power/ResumeLow Battery Indicator

Charge Indicator

Five rapid beeps indicate a time-out after a swipe card command


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System Controller

is sent to the encoder base. If you swiped a card, check thescreen to see if it displays the time-out message. If it does,check the cable to the encoder base for proper connections.

5.3.1 Low Bat

When the batteries need to be changed, the LOW BAT indicatorflashes at a rate of once per second. When the batteries havedischarged to a point where they cannot sustain continuedoperation, the indicator remains on continuously. Turn the unitoff immediately and change the batteries.To change the batteries:1. Log off.2. Turn the SC off (or connect external power direct to the SC)3. Replace the batteries.4. Reboot the SC (or remove external power).5. Log back on the client SC, if necessary.

Note: Whenever you power off the server SC, make sure that you have loggedoff the client SC first.

The following chart summarizes the system controller’sindicators:

Indicator Name Indication Meaning

Charge (VISUAL) On steadily The unit is operating from external power supply.LOW BAT (VISUAL) Flashing (1/second) Batteries need to be changed.

On steadily Batteries are discharged. Turn off the unit and replace thebatteries.

AUDIBLE SIGNAL 5 rapid beeps Encoder time-out.

5.4 Power SupplyThe system controller is powered by the encoder base, which isconnected to a power supply. The power supply can bedisconnected from the encoder base and connected directly tothe power input on the system controller when the controller isnot attached to the encoder base. However, the system


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System ControllerBatteries

controller also can operate using its internal batteries when it isnot connected to the power source and it is being used as alocklink. At all other times leave the system controllerconnected to the encoder base or the power supply providedwith it.

5.5 BatteriesThe system controller uses standard AAA size alkaline batterieswhich can be bought from any supermarket (e.g. EvereadyEnergizer, Duracell Alkaline or Ultra, Rayovac Maximum).Zinc-Carbon batteries are not recommended.When external power is applied to the SC (through the powerjack or the encoder base), the SC uses it instead of the batteries,thereby extending the battery life as much as possible.The system controller has no recharging capabilities and thepower system is completely safe: since there is no charge pathto the batteries, battery power cannot leak out and externalpower cannot reach, and damage, the batteries.


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System ControllerMemory Cards

5.6 Memory CardsMemory cards store the system data. RAM (random accessmemory) cards are powered by batteries. Some RAM cardshave an arrow on top of the card, pointing in the direction ofcard insertion. A write protect switch is at the end of the cardwhich is not inserted into the drive. The write protect switchmust be set in the unprotected mode for use in the systemcontroller. The system controller writes to the card after eachtransaction.A RAM card has a two-year (approximate) battery life if notinstalled in the system controller. When the RAM card isinserted, it uses the system controller’s power supply. If a RAMcard’s battery is low, all information on the card will be lost.The system controller will not be able to read from or write tothe card. When the system is booted, or following anytransaction, the system controller will display the message, CardBattery Low, after the charge has dropped below an acceptablelevel. A memory card with battery will have to be inserted intothe drive or the battery will have to be replaced before thesystem will be able to read and write to the card.Every system transaction is written to memory and also to thememory (RAM) card. Since the database on the card isconstantly updated, frequent backups are not necessary.However, it is still desirable to perform a manual backup of dataat least once daily on a different card than the one whichpermanently resides in the drive.The memory card must be present in order to boot the system.

5.7 Eject ButtonThe eject button pops out when a memory card is inserted.Press the button to eject a card.


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System ControllerConnections

5.8 ConnectionsSystem Controller

After locks have been programmed, the system controllershould be returned to its cradle in the encoder base. Unplug thecontact card and replace it with the modular RJ-11 in theencoder base.

Connect the RJ-11 Jack here

Connect the MiniDIN connector here

Connect power supply herewhen the SC must operate stand-alone(no power from encoder base)for extended periods

Two connections are required to fit thecontroller into the encoder base. Theyare both located in the base of the SC.The RJ-11 jack connects the SC to theencoder base and the Mini DINconnector makes the networkconnection.If the system controller is not pluggedinto the encoder base, connect powerdirectly to it using the round power portat the base of the unit.Normally, however, the power supplywill remain connected to the encoder.The SC will only be removed to programdoors.

Encoder BaseThree communication ports are located on the back of theencoder base. The nine-pin port is for serial communicationwith a property management system (PMS). The 25 pin port isfor parallel printer communication. The RJ45 modular jack isfor the network connection.When you return the system controller to the encoder base,connect the power supply to the base before plugging in the RJ-11 jack. If you apply power to the base when the systemcontroller is already connected, the unit will poll for PMS onpower up. Polling stops automatically after one minute, but youcan abort polling at any time by pressing the Escape key.


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System ControllerTroubleshooting

5.9 TroubleshootingThis section details what to do in the event of problems with asystem controller.

5.9.1 Server SC

If you experience operational problems at the server SC, carryout the following steps, stopping when the problem is cleared.1. Check the memory card is correctly inserted.2. Check the PMS/printer connections (if the problem concerns

PMS or printing).3. RESET the server SC.

5.9.2 Client SC

If you experience operational problems at the client SC, carryout the following steps, stopping when the problem is cleared.1. Check network cable connection to the server SC.2. Check the PMS/printer connections (if the problem concerns

PMS or printing)3. RESET the client SC.4. Check the memory card is correctly inserted at the server SC.5. RESET the server SC.


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System ControllerTroubleshooting

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6. LocksetThis Chapter describes the 2100 Classic Lockset.The 2100 System can also be used with Presidio or Da VinciLocks. Please refer to separate Lock documentation for details ofthese lock types.

The 2100 Classic lock consists of fivesub-assemblies: lockcase inside escutcheon outside escutcheon cylinder (optional) electronic control modulesA door locks automatically when itcloses and the latch bolt extends intothe strike. The latchbolt is alwaysextended unless a handle is held downto retract it.A door can be unlocked by insertionand retraction of a valid keycard. Thereader module sends the card’s code tothe control module (CM). The CMsends an unlocking pulse to the lockmotor. Then the door can be openedby depressing the outside handle. Atthe end of the unlock period,13 the CMsends a locking pulse to the lockmotor.

Standard VC2100 Lockset

13 Unlock time is written on the card. Only two durations are available when a guest checks in. The frontdesk agent either assigns a Guest or HC user group to determine how long the door remains unlocked.

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Once inside the room, the guest can extend the deadbolt for addedsecurity and privacy. Rotate the top of the thumb turnapproximately 45 degrees toward the door’s hinges to extend thedeadbolt. To retract the deadbolt and exit, depress the handle. Theinside handle retracts both the deadbolt and the latch bolt. Retractthe deadbolt without opening the door by returning the thumb turnto the vertical position.The VC2100 system can be configured to allow some cards to“override” the deadbolt. When a card has deadbolt override(DBO) assigned to it, both the deadbolt and latch bolt will beretracted when the handle is depressed after the card is used. If nodeadbolt override is assigned and the deadbolt is extended, theindicator on the outside escutcheon flashes yellow when the card isinserted.A metal EMK key, which operates the cylinder14 overrides thedeadbolt. If the deadbolt is thrown, turn the key 360 degrees toretract the deadbolt, then turn an additional 120 degrees to retractthe latch. (If the deadbolt isn’t thrown, it is only necessary to turnthe key 120 degrees to retract the latch.) Only a metal key canextend a deadbolt from outside a room. When the door isdeadbolted, you can open the door from the outside with theemergency key (EMK) or a keycard with override capability.A new guest card automatically locks out the keycard of theprevious guest. When the card is issued, the system writes thepresent time onto the card. Guests who share a room are checkedin by assigning the same start time to their cards. Up to five guestscan share a room. A card with a later start time locks out oroverrides an earlier card.A green/red/yellow LED communicates the lock’s status to the useraccording to the following table:

Function Appropriate user response LEDlow battery warning Replace battery pack 3 yellow flasheslow battery safety mode Replace battery pack and reprogram

door.3 red flashes whenkeycard is inserted

guest privacy Deadbolt thrown. Issue DBO card yellowaccess granted Depress handle and open door green

14 Cylinders are not available with 2100s/50 locksets.


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lock-out Guest or employee is locked out 1 green flashundo lock-out Guest or employee access is restored 3 green flashesmisread/wrong card read out 1. Reinsert card. 2. Reissue card. redlock communication OK greenlocklink error Try locklink operation again redprogramming card accepted Lock will now accept valid keycard green


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6.1 Electronic ControlsElectronic components read and process the magnetic information on acard and control the lockset’s mechanical operation. Standard ANSI andEuro locksets consist of four electronic modules: the control module, onthe inside escutcheon; the reader module, on the outside escutcheon; thebattery pack; and the lock motor assembly.The VC2100s/50 conversion kit combines the reader and control modulesin one lock control unit (LCU). All conversion electronic components areon the outside escutcheon. Only the outside escutcheon must be replacedwhen a 1050 lockset is upgraded to a 2100 system.

6.1.1 The Control Module (CM) and the Reader Module (RM)

The control module is a micro-computerattached to the inside escutcheon. Afterbeing programmed by the systemcontroller, a control module sends anunlock command to the door in responseto correctly coded keycards inserted in thereader module (RM). A control modulecan be reprogrammed at any time.The RM is an insert type magnetic readeron the outside escutcheon. The cable fromthe RM is connected to a cable from theCM.


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RM Technical Data:

Read speed 100 - 1000 mm/sMagnetic head life time: 300000 operationsHead to card force: 1 NOperating temperature: 0 - 40°CHumidity: non condensingStorage temperature: -20 - 40°C15

CM/RM Environmental Data:CM Operating TemperatureInside room temperature ranges:Outside room temperature ranges:Maximum differential (outside temperature toinside:

LOCK CASE CONNECTOR

I2C-CONNECTOR

BATTERY CONNECTOR

6.1.2 LCU

The lock control unit is included as a component on the outsideescutcheon in the 2100s/50 conversion kit. Incorporating both reader andcontroller in one device, the LCU is also used as the reader/controller forremote readers and extended access controllers.

Technical data:Read speed 100 - 1000 mm/sMagnetic head life time: 300,000 operationsHead to card force: 1 NOperating temperature: 0 - 40°CHumidity: non condensingStorage temperature: -20 - 40°C16

15 at temperatures above 20°C disconnect the battery for storage.16 At temperatures above 20°C, disconnect both internal and external battery for storage. Otherwise battery

life could be reduced.


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6.1.3 Lock Motor Assembly

The lock motor disengages the lockingmechanism when an unlocking pulse isreceived from the controlling device (anRM or an LCU). When the lockingmechanism disengages the locking hubin the lockcase, the operator can depressthe outside handle to obtain access to theroom. After the end of the unlockperiod, the lockmotor engages thelocking mechanism again, preventingrotation of the outside handle.The lock motor assembly includes thedeadbolt sensor. This switch detects theposition of the deadbolt. The controlmodule senses the deadbolt’s positionvia this switch.If the deadbolt is extended, the controlmodule will only send an unlockingpulse if the reader detects deadboltoverride capability on the card.

A cylinder switch is part of the lock motor assembly. The cylinder switchdetects use of a metal key to unlock a door. Use of the key is recorded asan event for the event report. Since VC2100s/50 locksets do not havecylinders, their lockmotor assemblies do no have cylinder switches.The lockmotor assembly is housed in the mortise lockcase. In theVC2100s/50 conversion kit, the lockmotor assembly is enclosed in theescutcheon lockcase. (See parts list).

6.1.4 Battery Pack

All electronic components in the lockset receive power from a nine-voltbattery pack (six, 1.5 volt, alkaline, AA cells). The battery cartridgepermits simple and rapid replacement of the batteries. The battery packof a standard VC2100 lockset can be replaced by removing the blackcover on the inside escutcheon. The inside and outside escutcheons must


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be removed to replace batteries of the VC2100s/50 lockset.When the supply voltage falls below an acceptable level, the readerdisplays a visual warning (three yellow flashes) if an employee card isinserted. The first time the lock signals this warning, the battery pack hasa remaining life of approximately three months before it will no longeroperate the lock.The Low Battery Safety Mode feature will display 3 red flashes when thebattery is critically low and a keycard is inserted in the lock. This featureprevents a lock from inadvertantly remaining unlocked in situationswhere the door is opened and the battery is too weak to relock the door.NOTE: Once the door has entered Low Battery Safety Mode, it will need

to be reprogrammed after the batteries are replaced.

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6.2 Mechanical Components

6.2.1 Lockcase

The lockcase houses the latch, deadbolt, and the lock motor. The latchbolt retracts any time an inside handle is depressed and can be retractedby depression of the outdoor handle when power from the control moduleto the motor disengages the locking mechanism. A panic release featureautomatically retracts the deadbolt when the inside handle is depressed.The cylinder can be used to extend or retract the deadbolt and the latch.Two types of lockcases are available: ANSI standard and EUROstandard. The ANSI standard lockcase is shown at left in the followingdiagram. The EURO is at right.

These standard locksets include the lockmotor assembly. VC2100s/50locksets use the VC1050 model lockcase that is already in the door. Allelectronic components, including the lockmotor assembly, are housed inthe outside escutcheon.

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6.2.2 Cylinder

The optional17 mechanical cylinder is operated by a metal key. Theemergency key (EMK) overrides the deadbolt at any door in the hotel.Only the emergency key can be used to extend a deadbolt from outsidethe room. The cylinder is recodable. If a property’s metal emergency keyshould be lost or otherwise compromised, the cylinder can be recoded upto two times for a new emergency key without requiring replacement.

6.2.3 Escutcheons

VC2100 LocksetThe inside escutcheon and doorhandle assembly includes acovered battery pack18, insidehandle with handle retainerunit19, the control module, andthe deadbolt thumb turn, whichallows the guest to lock (orunlock) the deadbolt foradditional safety or privacywhen the room is occupied.The outside escutcheon includesthe reader module and theoutside handle.

Cylind er

Outsid e escutcheonBa ttery Cover

Thumb Turn

Insid e Escutcheon

VC2100 Loc kset

17 VC2100s/50 lockset cannot have a cylinder.18 Battery pack is on the outside escutcheon of the VC2100s/50 lockset.19 ANSI lockcase only

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VC2100s/50The inside escutcheon and doorhandle assembly consists of theinside handle with handleretainer unit20, and the deadboltthumb turn, which allows theguest to lock (or unlock) thedeadbolt for additional safety orprivacy when the room isoccupied.The inside escutcheon must beremoved for conversion of aVC1050, but it will be re-installed.

Outside escutcheonCode cover

Thumb Turn

Inside Escutcheon

VC2100s/50

Only the outside escutcheon (and indicator spindle) is replaced during anupgrade from a VC1050 to a VC2100/s50 lock. The outside escutcheonincludes the LCU, outside handle, battery pack and the 1050 conversionlockcase.

20 The inside escutcheon is not included in the installation package (as a rule). Use the inside escutcheonwhich you removed.

VingCard 2100 PLUS v1.5

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The LocksetInstallation

6.3 InstallationThe following instructions are for installation of VC2100 locksets. Forinstructions to convert locksets from VC1050 to VC2100s/50, see theseparate publication: VingCard 1050 to Mag Stripe Lock Conversion.Prior to lock installation, doors must be milled and drilled according tolock installation template.

Note: When installing, align all parts properly so that they can movefreely. The lock will function without abnormal wear ormaintenance if it is properly installed. The cylinder, RM, and CMmust never be disassembled! These components consist of manyspring loaded parts and can only be assembled with special tools.

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To assemble a lockset on a properly prepared door:1. Fit the lockcase into the door edge by

inserting the upper end and then lower end(take care to avoid damage to cables).

Install the lockcase with the deadboltretracted.

2. Fasten the lockcase screws.

Note: If the lockcase does not adjust to the door bevel:

The front plate is adjustable for beveled doors (ANSIlockcases only). Loosen the bevel screws located on thetop and bottom of the lockcase, just behind the front plate.Insert the lockcase into the cut out as instructed in step 1and fasten the lockcase screws. Then adjust the lockcasefrom the cylinder and RM cut outs until it is squarelycentered in the cutout (completely parallel to the door).Remove the lockcase, tighten the bevel screws withoutmoving the front plate, then reinstall the lockcase.

3. Prepare outer escutcheon (cylinder side) byscrewing on the handle spindle. Tighten it downuntil it stops, then loosen it 3/4 of a full turn.(Make sure it is squared. It must match the squarehole in the lockcase.) Insert the spindles throughthe door and lockcase. Make sure that the spindlesfit correctly in their positions in the lockcase. Asyou slide the escutcheon into place, the twobottom stand-offs should slide easily into the screwholes. The two top standoffs should fit into thecutout for the reader module.

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The LocksetInstallation

4. Connect the lockcase cable and thecard reader cable to their respectiveconnectors in the control module.Then slide the inside escutcheon ontothe spindles, while holding the handlehorizontally and making sure that thethumb turn is vertical (with deadboltretracted).

Note: When batteries are connected to the RM, the lock will sound twosets of three beeps. These beeps indicate that the connection isgood and that a lock program has been loaded into the CM. Youmay hear only one set of three beeps from the RM, indicating thatthe CM does not have a program loaded into it yet. Either signal isacceptable.

5. Fasten inside and outside escutcheons withthe four escutcheon mounting screws. Waituntil you have installed the cylinder andchecked operation of the lockset before youtighten down these screws.

6. (Projects with cylinders) Insert a turning keyinto the cylinder and turn the cylinderclockwise until flush with the outsideescutcheon. A turning key is a shortened keyincluded in the installation package. Makesure the keyway is in the correct position bychecking the cam on the back of the cylinder.In order to fit into the lockcase, the cam mustnot extend outside the circumference of thecylinder.

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7. (Projects with cylinders) Secure the cylinderwith set screw. (The set screw is accessiblethrough the front plate.) When tightened, theset screw should fit snugly into a groove onthe side of the cylinder. The keyway will bevertical. A special tool is required to install aheadless set screw. See the instructionsaccompanying the set screw tool forinstallation instructions.

8. Test operation of the lockset. Extend and retract thedeadbolt to detect binding. Use a metal key to retract thelatch (if applicable). Visually inspect the lock and make surethe latch extends completely.Make sure the auxiliary bolt works by holding it in with yourthumb then trying to depress the latch bolt. You should notbe able to depress the latch with the auxiliary latch retracted.If binding is detected, loosen escutcheon screws and tryagain. Then adjust alignment of the escutcheons asnecessary to make the lock work freely after all screws havebeen tightened.

9. Tighten the four escutcheon mounting screws. Theescutcheons self-align.

10.Fasten the battery lid on inside escutcheon using thehexagonal screwdriver turning clockwise.

11.(Projects with cylinders) Before closing the door, use theemergency key to make sure that it operates both the latchand the deadbolt.

12.After installing the strike, make sure all components areproperly aligned. Close the door and check operation frominside the room.

6.3.1 Programming the Lock

The control module will not work until it has been programmed by thesystem controller. See chapter 4.


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ControlsRemote Controller

7. ControlsThree devices can be used with the VC2100 system to controlequipment that is not manufactured by VingCard Systems.

Remote Controller (6866)

Extended Access Controller (6870)

Room Controller

7.1 Remote ControllerThe remote reader controls lockingequipment which must be installed whenthe VingCard mortise lockset cannot beused. A remote controller could beinstalled, for example, next to a glass doorat a pool or lobby door which is set up as aglobal common door. Then connect theoutput through a switch or a timer so thatthe door remains open during the daywhile at night only guests have access tothe hotel using their keycards. At aparking lot gate the remote controllercould be programmed as a global commondoor and all guests would have access tothe parking lot, during the time windowon their cards.

In addition to the features of a VingCard lockset, the remotecontroller has functions for:

Tampering Strike powered via relay Egress switch Alarm triggering and ATL (Anti Tail Gating) via door

switchThe remote controller can be surface mounted, where the entirebox is visible, or it can be recessed so that only 27 millimetersextend beyond the wall or panel where it is installed. Recessedinstallation requires a flange or trim.


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The controller is not battery powered. Cables must beconnected to the box from a 24 VAC/DC power source, andcable from any unit to be controlled by the unit must also berouted into the case.The controller is contained in a heavy, metal housing. Youmust remove the front (which includes the electronic controls)in order to install the housing. To remove the electroniccontrol from the housing, insert a metal access key (included inthe controller package) and turn the key in a counter-clockwisedirection. The cover is fastened in place with a screwmechanism and the key allows you to turn the screw. Once thecontroller has been removed from the encasement, the housingcan be surface mounted by fastening the installation plate tothe wall and then attaching the remote controller’s housing tothe installation plate.

For recessed installation, use a remote controller withflange attached. To install the unit in a wall or panel youmust cut a hole no less than 83 mm wide, 200 mm high.The cavity behind the wall or panel must provide clearanceof 59 mm for the box depth and an additional space to routecables into the back of the unit.


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83 63

86

200


122


Attach installation back plateto wall.

Tamper

After installing the metal housing, make connections beforeinserting the remote controller into the housing. Do not insertthe controller at an angle (see above). Use the key providedwith the unit to turn (clockwise) until the remote controller islocked in place in the installation box.When the remote controller is installed on the surface of awall, a tamper switch is engaged. If the entire unit is removedfrom the wall or if the controller is removed from the housing,the tamper mode is activated. If you are installing the remotecontroller housing inside a wall, make sure you install it so thatthe activating bar remains depressed at all times.The remote controller can be powered by either AC or DCvoltage. Select a voltage by positioning two jumpers. Jumpersare located on the controller’s main board, which is on theback of the cover (see below, left).


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X4J1 and J2

X4Position 1

24 V

Position 212 V

jumper to LED

jumper to LCU

tamper switch

cable tointerface boardin 6866 housing

Use position 1, for input voltages of 10.8 VAC - 30 VAC orfor 15 VDC to 40 VDC. Use position 2 for power supplieswith an output of 1.8 VDC to 15 VDC. Do not use position 2for AC input.Terminals for connection of input and output are located on theinterface board, terminals 4 and 5 (above, right). If a DCpower supply is used connect positive to position 4.Connect a VingCard heating unit for the remote reader tooutput at 11 and 12 for sub-freezing applications of the remotereader.Following are diagrams for remote controller connections:


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125


Two remote controllers can be connected to one load device for control ofentrance and exit:


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127

ControlsExtended Access Controller

7.2 Extended Access ControllerThe extended access reader is designed for use in elevators. When extendedaccess is enabled in system parameters, hotel agents will be able to activateextended access on any guest’s card. Managers will be able to assign extendedaccess to each employee when they encode the employee’s card. The extendedaccess controller reads the extended access bit. If the card has the correctfacility code, a valid time window, and the extended access bit is valid, thecontroller activates a relay that can be configured either as normally open ornormally closed.

The extended access controller is not designed for exterior or surface mountapplications. It is primarily for indoor applications. It is connected to the callbutton circuit in an elevator.

Dimensions:

4444

105

105

Front View

32.5 mm 32.5 mm

Min35 mm

Min35 mm

93.5

mm

93.5

mm

Min 8

5 mm

Min 8

5 mm

Cutout DimensionsSide View

45 mmMin25 mm

In some cases the elevator manufacturer will supply a programmable logiccontroller (PLC) as an interface between the extended access controller and theelevator.


128


X3X3

24 VPower Supply

+-

COMMON IN

COMMON OUT

OUT 1

Elevator electronicsPLCExtended Access Control (MOC)

Jumper position for normally closed relay

Extended Access Reader as Elevator Control

Use a 24 VDC power supply connected at terminals 17 (+) and 18 (-). Theillustration above shows connections if a PLC is used. If a PLC is not used, besure to provide a jumper between input voltage and one side of the output relay.

NOTE: The PLC board is not purchased from VingCard. It must bepurchased from another vendor.


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Set relay output one for either normally open or normally closed output.Disregard the remaining 7 jumpers and output terminals. If no PLC is availableand the strike or other device controlled by the extended access reader receivespower from the same power supply that is used for the reader, connect a jumperfrom terminal 17 to terminal 2.

Normally open: Relay contacts close when a valid keycard is used.

Normally closed: Relay contacts open when a valid keycard is used.


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ControlsRoom Controller

7.3 Room ControllerUse the room controller as aninexpensive energy managementdevice. The room controller acts as aswitch for (120-240 VAC) electricalcircuits. A room controller could beinstalled in a wall in lieu of a lightswitch, for example. When a card ispresent, the lights and/or airconditioner work. When a card is notpresent, the lights and/or airconditioner don’t work.

In (Mains) Out (Load - Lamp)

84 mm

155

38


131


L1 L2 L2 L1

C

NC

NONeon Lamp

Line Load


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8. System MaintenanceThis Chapter focuses on the 2100 Classic Lockset.The 2100 System can also be used with Presidio or Da Vinci Locks.Please refer to separate Lock documentation for extra informationregarding these lock typesUse the information in this section to help maintain the security andefficiency of the VC2100 system.

8.1 CylinderCylinders are optional on 2100 and Da Vinci locksets. Presidio locks donot have cylinders. Cylinders cannot be used with 2100s/50 locksets.After installation is completed, a lock’s cylinder can be recoded up to twotimes. Recode all cylinders in the event that a metal EMK key is lost,stolen, or otherwise compromised. Recoding the cylinder locks out thelost key without requiring complete replacement of the cylinder. Aftertwo recodings, all cylinders must be replaced if a metal EMK key is lost.System keys are marked EMKn and RKn where n is 1, 2, or 3 andindicates the recode level. An EMK key is used for emergency access toall rooms. An RK key is used only to recode a cylinder. RK keys allowrecoding of the cylinder from level 1 to level 2, and from level 2 to level3.The markings of metal keys and the sequence in which they should beused are shown in the table below:

Level: Marking: Function:LEVEL 0 (Construction) EC0 Emergency opening key

RK1 Recoding key:To recode from construction level to level 1

LEVEL 1 EMK1 Emergency opening keyRK1 Recoding key:

To exit level 1RK2 Recoding key:

To enter level 2LEVEL 2 EMK2 Emergency opening key

RK2 Recoding key:To exit level 2

RK3 Recoding key:To enter level 3

LEVEL 3 EMK3 Emergency opening key

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To recode a mechanical cylinder1. Insert recoding key for the present level (e.g. RK1).2. Turn recoding key for the present level to the right. Gently

remove the key when it is at 30 degrees (1 o’clock). Thecylinder is now ready for advancement to the next level.

3. With the keyway still at the 30 degree position, insert therecoding key for the next level (e.g. RK2). Turn the recodingkey to the right as far as it will go. Then return it to vertical(0 degrees).

4. Pull out the key. The cylinder is now recoded so that theEmergency Opening Key (EMK) for the next level can beused, while the missing emergency key(s) has been lockedout.

Note: Follow the sequence described above and do not experimentwith different keys. If a mistake is made, recode locks to thehighest level then recode from level 3 to level 1 to start over.

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8.2 Lockset Maintenance

8.2.1 Changing Batteries

Battery packs with an output below 7.8 volts (measured without load)cannot operate the lock motor. The CM (VC2100) or LCU(VC2100s/50) checks the battery voltage when an employee’s card isused. The check is performed when the lock motor is activated. If thebattery pack’s output is below the acceptable range, the control unitsignals with three yellow flashes. The controller will still unlock thedoor as long as the battery voltage is high enough to operate the lockmotor.To change batteries, first remove battery lid on inside escutcheon usingthe hexagonal battery cover tool. Turn counter-clockwise. Pull out theold battery-pack and insert a battery-pack with new batteries. Fasten thebattery lid by using the hexagonal screwdriver.

8.2.2 Cleaning Escutcheons

In order to preserve the appearance of the lockset, clean escutcheonsusing an alkaline cleaning fluid with a max. pH of 9 with no solvents orabrasives. Apply the cleaning solution using a damp cloth. Avoidspraying, especially directly at the card insertion slot.

8.2.3 Lubrication

Use of lubricants containing solvents or graphite will void the warrantyon the lockset.

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8.3 TroubleshootingIf a lock does not work properly when a card is inserted, you mustdetermine whether the malfunction is due to a card error or to amechanical error. Many mechanical malfunctions can be detected by avisual inspection. If a lock cannot be operated when a card is insertedand the reader displays a green LED, or if the lockset is difficult tooperate, check the following:

Latch retraction Depress the latch with your thumb. If it doesnot depress easily, either the lockcase is in abind or lockcase components aremalfunctioning. Remove the lockcase from thedoor and depress the latch. If the latchdepresses easily when the lockcase is removedfrom the door, reinstall the lockcase, carefullytesting at each stage of assembly.After installation of a lock, check for fullextension of the latch. If the latch does notextend completely, binding between thelockcase and the mortise pocket or other locksetparts may be interfering with operation.

Handle return If the outside handle does not return to ahorizontal position after the door has beenoperated, the handle return spring, which islocated on the outside escutcheon, may bebroken or disconnected. Remove theescutcheons to check the handle return spring.A sagging outside handle also can be caused bya sheared male handle spindle (VC2100).

VC2100s/50 locksets have an auxiliarylockcase on the outside escutcheon. Binding inthe auxiliary lockcase can cause failure ofhandle return. Remove the outside escutcheonfrom the door, insert a valid card and checkhandle rotation. If the outside handle isdifficult to rotate or does not return to

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horizontal even after the outside escutcheon isremoved from the door, you may need toreplace the spindle(s) or hubs in the auxiliarylockcase.

If the inside handle sags, door alignment maybe causing binding. Loosen escutcheoninstallation screws and depress the handle. Ifthe handle returns freely with the escutcheonscrews loosened, align the lockset so that thehandle continues to return after the screws aretightened. The handle may sag because the hubspring, in the lockcase, is broken or weak.

Lockset operation If it is difficult to depress the handles, loosenescutcheon screws and try again. If the lock isstill difficult to operate, loosen lockcase screws.This procedure may help detect binding.Sometimes binding is caused by improperlylocated holes for escutcheon screws. Enlargingscrew holes to reduce binding is notrecommended. The escutcheon may not coverenlarged screw holes, and the enlarged holescould cause recurring alignment problems.In a VC2100s/50 lock, binding can be causedby the auxiliary lockcase. See the descriptionabove for handle return in the VC2100s/50.

Thumb turn The thumb turn should extend and retract thedeadbolt easily. Difficulty in turning usuallyresults from poor strike alignment.Operate the thumb turn with the door open. Ifthe thumb turn operates easily with the dooropen but is difficult to operate with the doorclosed, the strike is not well aligned. Reduce oradd door silencing pads to avoid re-positioningthe strike. Sometimes filing the strike slightlycan alleviate strike binding.


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Loosening the escutcheon screws and re-tightening often corrects alignment. However,thumb turn difficulty can indicate more seriouslockcase malfunction. If the deadbolt is difficultto operate, even when the lockcase is removedfrom the door, replace the lockcase.

Auxiliary bolt Press and hold the auxiliary bolt, then try topress the latch. You should not be able todepress the latch bolt when the auxiliary latch isengaged. If the auxiliary bolt never disengages(the latch bolt cannot be retracted), check forbinding. If the mortise pocket isn’t wideenough, the auxiliary bolt cannot movecorrectly.

Inside Spindle (2100s/50 locksets only) If a VC2100S/50lockset has just been installed and has neveroperated, you may not be able to turn theoutside handle because the inside handle wasimproperly installed. Before inserting theoutside escutcheon through the lockcase makesure the top of the inside spindle is rotatedtoward the nearest door edge (toward the latch).If the VC2100 lock is improperly handed, youwill not be able to operate the lock. You mustdisassemble outside escutcheon to change doorhanding.

After you are sure that the lockset’s mechanical operation is OK, use thecharts on the following pages to help you analyze electronic and systemmalfunctions.Electronic problems are simple to troubleshoot if you keep spareelectronic components available for testing purposes. You can, forexample, quickly determine that an LCU or CM is operating properly byconnecting a spare lockmotor. Rather than pulling all components off thedoor, connect the spare lockmotor after pulling off the outside escutcheononly. If you experience the same problem with the test lockmotor thenyou can expect to find an electronic problem in the RM, CM, LCU or thebattery pack.


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A spare set of components for troubleshooting is especially important forproperties with 2100s/50 locksets since all electronic components arelocated on the inside escutcheon. Without spare parts, you would have toremove both escutcheons to perform any troubleshooting procedures.But by accessing the LCU’s connections for battery and lockcase throughthe code cover on the inside escutcheon, you can substitute parts withoutremoving the inside escutcheon. You can connect a replacement batterypack and check it before removing the escutcheons.

8.3.1.1 No cards operate the locksetLED INDICATION Possible Causes Solutions

No Flash No power due to:

poor battery contacts

extremely low battery pack

loss of contact between RMand CM

CM or RM malfunctions(VC2100) or LCUmalfunction (VC2100 s/50and remote readers)

Check battery connections.

Make sure the battery pack issecurely in place and that contact isnot intermittent.

Check connections between CM andRM.

Replace control and reader units toisolate malfunction.

Green Flash

The reader and controlunits have read the cardand generated an unlockpulse, but the lock stilldoes not respond.

1. Disconnected lock motorassembly

2. Bad lock motor assembly

3. No unlocking pulse from CM orLCU to case

4. Lockmotor’s locking arm is notmoving or is moving but cannotdisengage the locking hub

First, make sure the lockcase isconnected to the CM or LCU.

If connections seem OK, connect aspare lockmotor (one that you knowworks) to the CM or LCU in place ofthe lockcase. If the control unit doesnot operate the test lockmotor either,replace the CM or LCU

If the CM/LCU operates the testlockmotor, remove the lockmotor fromthe lockcase (see Section 8.4.5 forVC2100 locks, Section 8.5.5 forVC2100s/50 locks). Connect theoriginal lockmotor to the CM or LCUand re-test. If the lockmotor nowoperates, reassemble the lockcasemaking sure that the locking armmoves freely when the lockcase coveris re-installed. If the lockmotor doesnot operate after being removed fromthe lockcase, replace the lockmotorassembly.


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RED Flash (all cards)

Lock does not recognize

any card as a valid card.

1. Lock timing is incorrect. Take areadout from the lock to check thetime. The time should agree with thetime in the system controller. See thelock event report in Section 3

2. RM or LCU’s magnetic read headis dirty resulting in consistentmisreads

4. RM malfunction (2100)

3. CM malfunction (2100)

5 LCU malfunction (2100S/50)

Take a readout to verify lock time.Reprogram lock to re-set lock time.

Note: Reprogramming a lock enablesany backup cards which have beenused.

Use cleaning cards to clean the readhead.

(2100 only) Program another CMwith the same room number and usethe same RM to test both. If bothCMs have the same problem, checkdatabase configurations and verifythat the cards should operate theselected door. Connect a differentRM and repeat the test to eliminatethe possibility of a RM problem.

(2100 s/50) Program another LCUwith same room number and check itsoperation.

Three RED Flashes Batteries are critically low Replace batteries and reprogramlock.

Constant RED or AMBER CM or LCU reset error. This error canoccur when batteries are firstconnected or during programming

Remove the battery cover andreverse one battery. Then insert anycard into the slot. Reinstall thebattery in the correct position, andprogram the lock.


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YELLOW Flash (all cards) 1. Deadbolt override switchmalfunction. See next section,Yellow flash, some cards

2 Lockmotor cable may be crimpedor the lockmotor’s locking arm iscompletely jammed and cannotmove at all

Hint: A single yellow flash normallyindicates that the card is valid but thedeadbolt is extended. Try a key withdeadbolt override (like the EKkeycard). If a key with DBO works,replace the deadbolt switch or theentire lock motor assembly in thelockcase after making sure thatnothing in the lockcase is interferingwith operation of the switch.

These problems sometimes can besolved by removing the lockmotorfrom the lockcase. Check operationof lockmotor (hold the deadbolt switchclosed while making the check). If theassembly operates properly, re-installthe lockmotor making sure that thecable is correctly routed through theopening at the top of the lockcase andthat the locking arm fits correctly intothe openings for it in the cover andbase (VC2100). If the problempersists after the lockmotor isremoved from the lockcase, tryanother lock motor

Timesaving Hint: You can see thelocking arm move even with the coverin place. Connect the lockcase to aworking CM or LCU. Insert a card. Ifyou hear the motor, but the arm isn’tmoving, the lockcase probably isjammed. Try freeing it by inserting asmall screwdriver into the openingand aligning the arm correctly in thegroove.

If crimping, binding, or motorassembly does not seem to becausing the malfunction, connect adifferent CM or LCU to the lockcase.If the malfunction disappears with anew control unit, replace CM or LCU.

Three Rapid YellowFlashes

Normally three yellow flashers meansthat the battery level is low. But ifbatteries are low, the lock usuallyoperates anyway. Three rapid yellowflashes can also mean that the lockmotor’s contacts are shorted

Contact shorting may be due to animproperly assembled lockcase.Check the lockcase cover and makesure the battery cable is correctlyrouted through the channel in the topand that it is not crimped between thelockcase and the lockcase cover. Thelock motor will not operate. Replacethe lockmotor if you are unable to findthe shorted wire.


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Red Flash on READOUTor when programming andthe system controllerdisplays Wrong FacilityCode when you try toreprogram doors.

Wrong facility code is loaded into thelock

Determine the extent of this problem.Make sure new cards operate otherdoors to eliminate the possibility of adatabase problem.

If the problem is universal, investigatethe database. Have you recentlyreplaced the system controller orused the restore command to copythe database from a backup card.Once a facility code is installed in alock, it cannot be removed easily.Contact VingCard Systems and askfor assistance in determining if thecorrect facility code is in the lock or inthe card issuing system.

If the problem is isolated to one door,replace the CM (VC2100) or LCU(VC2100s/50).

8.3.1.2 Some cards work, some don’tRED Flash - New Guest Card 1. Misread- Try card again

2. Card issued for wrong room

3. Timing discrepancy between lock and system

4. CM malfunction

5. Already locked out by more recent guest cardor lockout card

Verify card.

Take a readout from the lock. If a timediscrepancy is indicated, reprogram lock.

Lockout by a more recent guest card is mostlikely to occur if you pre-register cards (seeSection 3). But also exercise caution issuingkeys for guests who share a room if you don'tissue both cards at the same time or if you exit tothe Guest card menu after checking in eachguest.

RED Flash on card insert.

Guest card stopped working

(It worked at least once before).

1. Card timed out

2. Card locked out by lockout card

3. Backup card used in the room

4. Card locked out by a newer guest card

Verify card.

Lock event report shows use oflockout card, backup card, or a morerecent guest card. Lockout out can be undone. Ifa backup card was used, it can only beoverridden by a new guest card.Run event report to find out when last new guestcard was issued.

RED Flash - Employee card doesn'twork

1. Card expired (Each employee card can havea different expiration time)

2. Card locked out by a new employee

Verify the card. The verification shows the timeparameters assigned to the card.

An employee's card can only be locked out byanother card issued to the same employee usingthe change command. Deleting an employee inthe database and issuing a new key may or maynot lock out the previous key. Run event report tosee if new keys have been made.


143

Yellow LED on insertion of

some or all cards

Yellow LED indicates that the dead bolt is thrown

Deadbolt sensor could be malfunctioning or oneof the wires to the sensor is disconnected orsevered

Lock motor cable could be crimped betweenlockcase base and the lockcase cover causing ashort against the lockcase

Use a card with deadbolt override to enter theroom. Try the original card with the door openand the deadbolt retracted. Make sure thesensor is correctly aligned in the lockcase andthat it is being activated by the spring when thedeadbolt is retracted. Make sure there are twowires connected to the switch. If one wire ismaking poor contact, replace the lockmotor or re-solder cable. Hold the switch closed with yourfinger. If there is a yellow indication even with theswitch activated this way, replace the lockmotorassembly.


144

8.3.1.3 System Controller-Encoder Base

Some system controller messages indicate specific hardware errors. Thefollowing message may be displayed on the system controller when youare trying to encode cards

No Encoder Response Make sure power is connected to the encoder base. The

system controller may be operating from its internal battery

supply, while the encoder is not connected to the power

supply and therefore cannot encode cards. (If the system

controller is being powered by its internal battery, the charge

lamp will not be on. If the system controller is receiving power

from the encoder base, the charge lamp should be blinking

rapidly)

Check the modular connection between the system controller

and the encoder base. The modular connector must be

plugged in so that the SC can send the encode or print

message to the base.

Power Reset. Disconnect the power input at the base of the

system controller then reconnect. Please report this

occurrence to VingCard Systems.

Finally, if connections seem correct, use a volt-ohm meter to

check output of the power supply’s transformer.

The system controller has a built in utility to help you check encoder basecommunications. Any time you see a No encoder response or Printer isdown message you can use the Encoder Information function to makesure the system controller is connected to the Encoder base and that theencoder base is responding to the SC:

Printer is down.

Press enter to continue

after fixing problem.

Press any other key to

exit reports

Press any key except Enter or Escape to return to the Reports menu. Then press

Escape. Press 6 when the Main menu is displayed, then press 6 again to display

encoder information. If the system controller displays an encoder software version, the

SC is connected to the base and communication between SC and encoder base

should be OK. If the SC displays No Encoder Response, make sure the SC is

connected to the Encoder base. If it is, then follow the directions above for No Encoder

response.

The system controller also informs you of specific problems itencounters with door programming. For example, it coulddisplay the following message:

Wrong Facility Code Each property has a unique facility code. A facility code for another system is already

loaded into the CM. Return the CM for replacement.

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8.4 Lockset Repair and Part Replacement

8.4.1 Removing Escutcheons

Remove outside front plate using a screwdriver. Turn counter-clockwise.After the screws have been removed, press the latchbolt, and the frontplate will loosen.Remove the inside escutcheon by sliding it backward from the door.Disconnect the cables from lockcase and reader module.Remove the deadbolt spindle by pulling it out of the slot in the lockcase.Now remove the o-ring on the handle spindle. A small screwdriver canbe used to pry rubber ring out of the spindle’s groove.To re-install escutcheons, follow the steps above in reverse order.

Note: Alignment between the lockcase and escutcheons is very important.Fasten escutcheons loosely, then test lock functions. The escutcheons willalign automatically and should be held in place while drawn snugly tothe door when the four screws are tightened.

8.4.2 Replacing the Reader Module (RM)

The reader module contains the start switch, LED, reader head,communication contacts, and beeper.In order to replace the RM,remove both escutcheons asexplained in the precedingsection. Disconnect the cablebetween control module andlockcase and the cable betweenRM and CM by carefully pullingthe cables from each other.

Two screws connect the RM to the outside escutcheon.Place the new RM on the escutcheon and fasten the two screws.Note: Correct replacement is crucial. Check that slot on the control

module aligns with the outside escutcheon's slot by inserting akeycard.

Connect cable from CM to RM.

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8.4.3 Changing the Control Module (CM)

The CM is located on the inside escutcheon. In order to change the CM, itis necessary to remove the escutcheons as explained in section 8.4.1.Disconnect the cable between CM and lockcase and the cable betweenRM and CM.Unscrew the two screws that hold the handle retainer to the escutcheonand remove the handle retainer. Pay particular attention to the position ofthe handle retainer components. The position is different for left andright hand doors. Slip the CM upward to disconnect a hook that holds theCM in place on the inside escutcheon. Place the new CM into theescutcheon making sure the hook at bottom fits under the plastic end cap.Place the clear wire protector over the same standoff that you removed itfrom. Secure the new CM to the escutcheon with the handle retainer andconnect the cables to RM and lockcase.Follow the installation instructions as described in Section 6, steps 3through 12.The CM is now ready for programming/configuration by the locklink. Areplaced CM needs to be programmed in order to have the correct systemparameters.


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8.4.4 Changing the Male Handle Spindle

The handle spindle is designed to shear or twist if excessive force isapplied to the outside handle. Spindle shearing is designed to protectmechanical components from damage. If the spindle is broken, thehandle will not operate the door. If it is twisted, the outside handle willdroop.Remove the escutcheons as described in section 8.4.1Unscrew the two parts of the handle spindle (1 in the figure below).Remove the spring .Move handle downwardsapproximately 30degrees and pull out thespindle and return arm.Note position on returnarm (right or left).Insert the new spindleinto the return arm.Fasten handle spring tothe return arm.Tighten the handlespindle. Then reverse 3/4of a full turn. Outside escutcheon assembly

Re-install escutcheons by following installation step 3 through 12 insection 6.2.Both mechanical and electronic functions of the lock should be checkedwhen re-installation is completed.

8.4.5 Changing Lock Motor and EMK Switch

8.4.5.1 ANSI Lockcase


148

ANSI Lockcase

Remove the escutcheons as described insection 8.4.1. When the lockcasemounting screws are removed, thelockcase can be pulled out (take care toavoid damage to cables).Place the lockcase on a table and thenremove the four lockcase cover screws.Remove the cable protector. Using asmall screwdriver, pry the cover up andlift it away carefully.Remove switch from its plastic housing.Then insert a screwdriver behind thebracket for the main latch spindle andforce the spring plate backward. Hold thespring in this position while taking outthe old lock motor and inserting the newlock motor.Release the spring to normal position.Replace new switch in plastic housing.Make sure that the switch arm is placedcorrectly and that the plastic transfermechanism is functioning properly.Replace the lockcase cover and the cableprotector. Fasten with the four coverscrews.Replace the lockcase in the door by firstinserting upper end then the lower end.Take care to avoid damage to cables.Then fasten the lockcase mountingscrews in the door edge using ascrewdriver and turning clockwise.Replace escutcheons, following theinstructions in reverse order.When the lock is re-installed, check bothmechanical and electronic functions tomake sure the lock is operating properly.


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8.4.5.2 Euro Lockcase

Place the lockcase on a table andremove the cover screws. Using asmall screwdriver, carefully raise thelid and remove it.The black, plastic housing (1) containsthe lockmotor. Remove the assemblyby pulling it carefully upward. Thelockcase motor and the switch are oneassembly; so the switch must also beremoved.Replace the new housing and then thenew switch.

Euro lockcase

1

Note: Make sure that the switch arm is placed correctly and thatthe plastic transfer mechanism is functioning properly.

Replace the lockcase lid.Place the lockcase in the door cut-out and then replace escutcheons.When the lock is re-installed, check both mechanical and electronicfunctions to make sure that the lock is operating properly.


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151

Parts2100 Classic Lockset

9. Parts

9.1 2100 Classic LocksetThis Section describes the 2100 Classic Lockset.The 2100 System can also be used with Presidio or Da Vinci Locks. Please refer toseparate Lock documentation for details of these lock types.

1 Battery cover2 Batteries3 Battery holder4 Spindle, deadbolt5 O ring6 Screw lockcase innst.7 Spindle, handle8 Spindle, handle outside9 Escutcheon, inside10

Screw, escutcheon

11

Strike

12

Screw, strike inst.

13

Screw, machine, frontplate


152

Parts

2100 Lockcase14

Plate, front

15

Cylinder set screw

16

Lockcase

17

Escutcheon outside

9.2 2100 Lockcase

1 Screw front coverplate

19

Dead bolt spring

2 Front cover plate 20

Outside hub

3 Screw for inside frontplate

21

Inside hub

4 Inside front plate 22

Dead bolt

5 Latch assembly 23

Lock case cover

6 Dead latch 24

Screw for lock casecover

7 Dead latch spring 25

Cylinder set screwhousing

8 Washer 26

Panic arm assembly

9 Lock case assembly 27

Spring for dead latcharm


153

Parts2100 Lockcase

10

Inside front fixingscrew

28

Dead latch armassembly

11

Lock motor 29

Panic arm assembly

12

Switch box 30

Bushing

13

Spring for switch box 31

Dead bolt lever

14

Lockmotor adapter 32

Cyl./latch leverassembly

154

Wire protector 33

Spring for switch arm

167

Latch retractorassembly

34

Bushing, plastic

17

Spring for latch arm 35

Arm for switch

18

Latch release level


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Parts2100s/50 Conversion Set

9.3 2100s/50 Conversion Set

1

2

3

4

5

6 7

8

9 10

1112

13

1415

1617

18

19

2021

2223

24

25

26

16

27

28

Ref

Description Ref

Description1 escutcheon, outside 1

7.

spindle, outside2.

frame (extension) 18

axle, indicator3.

battery 19

counterweight(plate), lm4

.case, battery 2

0sleeve

5.

LCU (Lock Control Unit) 21

lockmotor6.

retainer, latch (springkeeper)

22

hub, outside7.

guide, retainer (springguide)

23

washer, spindle8 spring, retainer, latch 2

4hub, inside

9 screw, bracket, LCU 25

spindle, handle10

bracket, LCU 26

cover,11

spring, switch, indicator 27

spindle, indicator12

arm, switch, indicator 28

cable, battery13

base (bracket), indicator 29

screw, escutcheon14

Arm, Retainer (spring)15

base (plate) assembly16

screw, lockcase


155

Parts2100s/50 Conversion Set

Spindle and Escutcheon Screw Lengths for Typical Doors

Existing Escutcheon Type II or IIIDoor 1 3/8” 1

3/4”2”

Orders forreplacement screwsmust designate finishand length.

Spindle,Thumb Turn76mm X88 mm X100 mm X

Spindle,Handle X

X X

EscutcheonScrewFinish 2

6D

US4 US3 26D

US4

US3

26D

64mm X64 mm X64 mm X72 mm X72 mm X72 mm X80 mm X80 mm X80 mm X

Use existing lockcase and inside escutcheon parts when upgrading from 1050 locksets to2100s/50 locksets.


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PartsSystem

9.4 System

1 Server systemcontroller

8 Super Contact Card(assembly)

2 Encoder base forserver

9 Battery Adapter

3 Client systemcontroller

10

Battery Pack

4 Encoder base forclient

11

Battery (AA Cell, 6required)

5 Memory card 12

Printer, dot matrix

6 Power supply 13

Printer cable

7 Network cable

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Interfaced SystemsPMS Connection

10. Interfaced SystemsThe encoder and the property management system share theserial port (the RJ-11 port on the system controller). Aninternal relay toggles between PMS communication and theencoder. When the system controller is at the password screen,it can communicate with the PMS. If it is at any other display,the system controller cannot communicate with the PMSsystem. When the system controller is communicating with thePMS, the keypad will not respond.The PMS originates a message for the system controller bysending an ENQ, and for one minute the SC polls the RS-232port looking for input from the PMS and locking out any inputfrom the keypad. If further communication is received, thecontroller executes the desired command. If no furthercommunication is received, polling stops and the controllerwaits for input from either source. Polling can be aborted bypressing the Escape key.When the PMS sends a command to the VC2100, the SCdisplays a message describing the action in progress. When itreceives a check-in or verify message, it will instruct theoperator to swipe a card. Following a card swipe in response toa verify command the SC displays information about the card.It does not return information about the card to the PMS.When employees use the system controller, the unit cannotaccept commands from the PMS. The PMS can communicateonly if the terminal is at the Password display.Before any guests are checked in through the PMS system, anyactive guest cards should be removed from the lock by thecheck-out command. When guests are checked in through thePMS, the VC2100 system automatically assigns the same timeparameters to the new guest that are assigned to any unexpiredcards for the desired room. This feature allows more than onecard to be issued for a room (shares).Example: Guest 1 checked into the hotel on Monday for twodays. The front desk agent assigned a two day time window tothe card so that it would time out on Wednesday. However, theguest departed early on Tuesday morning, but neither the PMS


158


nor the front desk agent sent a check-out command to theVingCard system.

Note: If another guest is checked into the room on Tuesday afternoon, throughthe PMS, the VC2100 automatically assigns the previous guest’s timewindow to the new card. Two problems could result from this:

The former guest’s card can still operate the door. The new guest’s card will expire early on Wednesday

To avoid this, the PMS should send check-out commands at the actualtime of check-out or immediately prior to checking in a “new” guest, onewhose card should override or lockout all previously issued guest cards.If two new guests check in who will share a room, the PMS should send acheck-out command, followed by a check-in command for the first guest,followed by a check-in command for the second guest.The PMS must add an extra day to the guest’s stay if the guest checks inbefore the check-out time, see System Parameters, Check-out.


159


10.1 PMS Connection

Cable types depend on the type of PMScomputer being used. If the PMS’s CPUis a standard EISA type PC (AT/XT etc.),the cable described below can be used.All cables used with RS232C interfaceshould have a minimum of nineconductors and a minimum gauge of 0.22mm. Maximum length is 25 meters. If theenvironment is noisy, shielded cablesshould be used.All terminals must be soldered, notcrimped.

SC-END

PMS-END

9

9

Typical PMS Interface cable

Data signals are as shown in the following table. No control signals arenecessary.

Note that the system controller is defined as terminal side.

Pin no Signal abbr. Description2 TX Data from VC2100 system controller to PMS3 RX Data from PMS to VC2100 system controller5 GND


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Interfaced SystemsPMS Protocol/Specifications

10.2 PMS Protocol/SpecificationsProperty Management System (PMS) interface specification for theVingCard VC2100 key issuing System (VCS).

10.2.1 Physical Layer

10.2.1.1 Electrical

The physical connection between the PMS and VCS operatesasynchronously using the EIA RS232C interface standard. Only threewires are necessary for communications between the PMS and the VCS:RD, TD and logic ground. No handshaking, either software (e.g.XON/XOFF) or hardware is used since the protocol eliminates the needfor it. The maximum distance between the PMS and VCS is 50 feetunless additional line drivers are used. No control signals are necessary.

10.2.1.2 Data format

The data format is: 1 start bit, 8 data bits, 1 stop bit, and no parity. Thedata rate is fixed at 9600 bps using full duplex (9600, N, 8, 1).

10.2.2 Message Format

10.2.2.1 General

All data sent between the PMS and the VCS are readable ASCIIcharacters. Binary data, where needed, will be sent as a string of ASCIIcharacters.When a message has been sent by either the PMS or the VCS, the sendingunit must wait for an ACK or NAK (see the next section) before it cansend a new message. If an ACK or NAK has not been received withinfive seconds, then the sending unit can assume that the receiving unitcannot receive the message and appropriate action must be taken.


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10.2.2.2 Message Control Characters

The following table lists the standard ASCII control characterswhich are used in the exchange of data between the PMS andVCS. If any of these characters show up as normal data in datafields, they must be prefixed with the DLE character.

ASCII Hex PurposeSTX 0x02 Start of text, indicates the start of a message

ETX 0x03 End of text, indicates the end of a message

ENQ 0x05 Inquiry, link request to test if the interface drivers are running

ACK 0x06 Positive acknowledge to a message or a link request (ENQ)

NAK 0x15 Negative acknowledge to a message. This character is sent by the receivingsystem when the received Check Character is wrong. The proper response to aNAK is generally to retry the message three times.

DLE 0x10 Escape data characters from being interpreted as control characters (see below)

RS 0x1E Indicates start of a new field within a message

The Data Link Escape is used to prevent data characters from beinginterpreted as message control characters. The DLE is to be insertedduring transmission and removed upon reception and is not included inthe calculation of check characters or in the length of the various fields.If an STX or ENQ, which is not prefixed by a DLE, is found within adata field then any data already received will be discarded, and the systemwill execute the command dictated by the control character.

Note: The PMS must prefix all commands with an ENQ. An ENQ must not besent at any other time. (Sometimes PMS systems send ENQs at regularintervals to test links, but the VC2100 responds to a PMS inquiry bypolling the PMS for sixty seconds. When it is polling, the systemcontroller locks out the keypad, and commands cannot be executed by theVingCard CPU.)


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10.2.2.3 Message Format

The following format shall be used for commands from the PMS to VCS:PMS ENQ STX dd ss ff <data> ETX ccVCS ACK (PMS string must be sent within 60 seconds of VCS ACK) ACK

Upon receiving an ENQ, VCS returns a low level ACK. Following theACK, the PMS can send a frame as illustrated on the preceding page.VCS will return an ACK to the command, assuming that the calculatedand received check characters agree. If check characters do not agree, theVCS will respond with a NAK. VingCard’s responses apply to the dataintegrity at the message level, not to the message contents or the result ofthe command.

Message field Purposedd Destination address [to device number -When PMS is sending to

VCS the destination address is always 0 (zero). When VCS issending to PMS, this number indicates the terminal that theanswer needs to be routed to.

ss Source address [from device number - Used with replies toindicate which message a given reply should be paired with]

ff Command or Answer code<data> Data area (optional : not always needed)

cc Two Check Characters to verify proper message reception

The length of messages varies with the number of fields included in thedata area and the length of each field. The total message length from theVCS or PMS cannot exceed 768 characters.The following format is used for answers from VCS to PMS:VCS STX dd ss ff <data> ETX ccPMS ACK

VCS will repeat an answer twice if no ACK is received.Fields in messages are described in the table below.


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Destination address field [dd]

Valid address [00 - 99], Numeric characters[00] is reserved for VCS CPU or the PMS CPU dependingon the direction of the message

Purpose: For the PMS or VCS to specify which address tosend a message to.

Comments: Two bytes long. VCS returns the source addressof a received message as the destination addressof the answer. Any message to the VCS should beaddressed as zero (0).

Valid contents [00 - 99], Numeric characters[00] is reserved for VCS or PMS CPU. VCS is 0.

Source address field [ss]Purpose: For PMS or VCS to specify where the message

comes from. All messages originating from VCSwill have a source address of zero.

Comments: Two bytes long. See also destination address.

Command codes ASCII charCheck In Guest ACheck Out Guest BVerify Guest Card E

Command codes [ff]Purpose: To specify the command to execute in the VCS.Comments: One byte long.


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Answer codes [ff]Answer codes indicate the result of a command performed by VCS.Answer codes are returned in the same position as command codes.Several detailed error conditions can occur within a VCS, but a PMS isexpected to handle only generalized descriptions. Consequently, someVCS errors are reported as "Unspecified errors".

VCS Answer Codes ASCIIcode

OK , command complete 0Unspecified error occurred 1Illegal device address 2Illegal command code 3No more room for cards in lock 6Device Time Out 8Field Identifier (see Data Area) <x>

Purpose: Informs the PMS of the result of the command.Comments: One byte long. If PMS’s command contains an error

in a data fields, VCS returns the field identifier forthe erroneous field. VCS does not attempt to processthe command.


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Data area [data]Check-in and check-out commands require information in the dataarea. The data area contains one or more data fields. A data field isone element of information that will be assigned to the card or that isnecessary for VCS to determine which guest record will be affected bya command. Only four data fields are used by VCS 2100 version 1.3:Room number, check-out date, user group, and extended access. Adata area may contain from one to four data fields depending on therequirements for the command.The format for a data field is as follows:

[RS][FI][data]where

[RS] = Record Separator (0x1E) - Indicates the start of a datafield.

[FI] = Field Identifier - Indicates the type of data in the field.The end of a field is indicated by the Record Separator preceding thenext field or an ETX at the end of a message. If a field is not sent, thecontents of that field are considered NULL. All fields of variablelength can have leading spaces (0x20) to make field length fixed.

Following are descriptions of the data fields:Room NumberThis field identifies the Room Number. The contents are:

Field identifier [R], 0x52Length 1 - 6, VariableValid contents Numeric charactersField syntax Must be a room number defined in VCS systemExample [RS][R][301] = 0x1E 0x52 0x33 0x30 0x31


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Room numbers may contain leading zeros. However, leading spaces inthe room number field will be ignored in processing by VCS. The answermessage will be truncated: spaces will not be returned as part of the roomnumber.Check-out DateThe Check-out Date is specified by using the field identifier [O], 0x4F.The check-out time (hour and minute) is not processed by VCS 2100,version 1.2. However, a check-out hour and minute must be includedwith the check-in message. Only the date is actually processed. ThePMS can send any time from 0001 to 2359.

Note: You must add an extra day to the check-in date, if the guest checks inbefore the check-out time defined in system parameters. If the VCScheck-out time is 1500, any cards encoded before 1500 will expire oneday earlier than the assigned date. See comments regarding check-outdate and time on pages 144 and 146.The contents of the check-out field are:

Field identifier [O], 0x4F Check-out DateLength 12 bytes, fixed, no leading spacesValid contents Numeric charactersField syntax [year, year, year, year, month, month, day, day, hours,

hours, mins, mins]Examples [RS][O][199212241230] = 24. December, 1992 12:30

= 0x1E 0x4F 0x31 0x39 0x39 0x32 0x31 0x32 0x320x34 0x31 0x32 0x33 0x30

User Group (Guest Type)User Group specifies special functions that can beassigned to a guest’s card. Four guest user groups areavailable in the VC2100 system. They are identifiedby a numeral from 1 to 4. Only group number 1,GUEST, is required at all properties. See pages 143 -144 for more information about guest types.

Field identifier [U], 0x55Length 1 fixedValid contents Alphanumeric charactersField syntax 1, 2, 3, or 4.Example [RS][U]][1] = 0x1E 0x55 0x31


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Extended AccessThis field is optional in the check-in the command. If noextended access field is included in a check-in command or if anASCII zero is sent, the guest’s card will not have extendedaccess. An ASCII 1 following the field identifier A, commandsthe VCS to include extended access on the guest’s card.Extended access is not used at all properties.Field identifier [A], 0x41Length 1 fixedValid contents NumericField syntax ASCII 1 or 0 (0x31 or 0x30)Example [RS][A]][1] = 0x1E 0x41 0x31 OR [RS][A]][0] = 0x1E 0x41 0x30


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POS data (valid for 2100 POS version only)The PMS (or POS) can specify information which is added after the VC3000lock information on Track 3. The Point Of Sales readers must be adjusted sothat they can read this information.

Field Identifier [2], 0X31 Track #2Length 1 – 39, VariableValid contents ASCII Numeric charactersField syntax According to ANSI track 2Example [RS]][A]]][1]=0X1e 0X41 0X31 OR [RS]][A]]][1]=0X1e 0X41 0X30

The VingCard key information on track 3 is 266 bits long. In addition tothat, we use some leading zeros at the start and at the end (see cardbelow). Between the VingCard data and POS data, there will be 88 0’s. Itis recommended that you read 266 bits after the first 1 which is our startbit. You can then search for the (track 2) start sentinel.

Leading 0'sVingCard 266 bits0's

ASCII

Card is inserted this way

POS

1011110011000000000000010011101110110111..............10000000000000000


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Check Characters [cc]Check characters ensure that a message received by either the VCS or thePMS has arrived intact. A check character is an LRC using exclusive-OR (XOR) starting with 0x00 as seed. On transmission all charactersafter the STX including ETX are XORed. The result is expanded toASCII characters, stored in two bytes, and sent as the check characters.The following example illustrates check character computation. (Theexample characters are not a valid message.)Message before check sum:

STX 0x41 0x52 0x6F ETX

Check sum calculationfirst byte 0x00 XOR 0x41 = 0x41second byte 0x41 XOR 0x52 = 0x13third byte 0x13 XOR 0x6F = 0x7Cfourth byte 0x7C XOR 0x03 = 0x7F = hex check character

first Check Character in ASCII 0x7 = 0x37second Check Character in ASCII 0xF = 0x46

Message sent:

STX 0x41 0x52 0x6F ETX 0x37 0x46

On reception, all bytes following the STX up to the two bytes followingthe ETX are XORed. The two bytes following the ETX are contractedfrom ASCII to hex value. The result is 0x00 if the message is receivedcorrectly.


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Computation in receiving device:first byte 0x00 XOR 0x41 = 0x41second byte 0x41 XOR 0x52 = 0x13third byte 0x13 XOR 0x6F = 0x7Cfourth byte 0x7C XOR 0x03 = 0x7Ffirst Check Character 0x37 ==> 0x7 0x7F XOR 0x70 = 0x0Fsecond Check Character 0x46 ==> 0xF 0x0F XOR 0x0F =0x00These check characters are not applicable in error correction.Instead, the sending device should retry a message three timeswhen it receives an NAK from the receiving device.


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10.2.3 Command Implementation

The following text describes the results of PMS commands on the VCSand explains some of the features of the VC2100 system which areimportant for PMS communication. VCS will not communicate with thePMS unless the system controller is at the password screen.

10.2.3.1 Check-in Command

During a check-in, VCS assigns a unique identification to each guest’scard. To complete the command, the front desk agent must swipe a cardthrough the encoder base. The encoder times out after 15 seconds if nocard is swiped, and VCS replies to the PMS with “Device Time Out.” Atthe same time, the system controller will prompt the operator to try again.As long as the system controller displays the retry option, further PMSattempts to communicate will be unsuccessful.Do not send a check-out time that exceeds 30 days from the present date.The maximum time window in the VC2100 is 30 days.Assigning a user groupThe PMS should include a table of user groups for use with the check-incommand. The user group is written on each guest’s card and influencesthe way the card operates. Four user groups are available in the VC2100,but a property is only required to use the Guest user. The other three usergroups are optional. They may or may not be used at any property. Todesignate a user group the PMS should send a number (from 1 to 4).1. Guest - Standard guest cards do not have deadbolt override and

unlock the door only long enough for a guest, under normalconditions, to depress the handle after inserting and removing the card.(Standard unlock time is three seconds, but the duration is configuredin VCS setup).

2. Extended Unlock Time (HC) - The handicap or HC user group canbe assigned to guests who need extra time to open a door after the cardhas unlocked it. The length of time that the door will remain unlockedis determined by the hotel’s managers when they set up the user group.

3. GUEST with Deadbolt Override (Guest w/DBO) - A card assignedto user group 3 will override an extended deadbolt. That is, the doorwill unlock even if the deadbolt has been thrown.

4. Extended Unlock Time AND Deadbolt Override (HC w/ DBO) - Aguest assigned to user group 4 has both parameters written on the card.


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The card overrides the deadbolt and the door remains unlocked for anextended time.

The property controls implementation of the three special user groups.Computing a check-out dateAdd an extra day to any card issued before the scheduled check-outtime. Any cards issued before the check-out time will expire one dayearlier than indicated by the check-out date sent by the PMS. Assume ahotel has set up its VingCard System so that the VCS check-out time(time keys will cease to work in doors) is 1400 (2:00 PM). If a guestchecks in at noon, on December 1, 1994 and wants a key for one day(until December 2) the PMS must send a check-out date of December 3,1994.If a guest checks in at 1500 (3 PM) on December 1, and the card needs toexpire on December 2, the PMS could send a check-out date of December2.The check-out time (hour and minute) is the same for all cards. Theproperty determines the check-out time when it sets up the system.This presents three options for the PMS:

1. Make a configurable check-out time to mirror VCS. Check inall cards before the check-out time for one extra day. If propertychanges check-out time in the VCS it must also change thecheck-out time in the PMS.

2. Establish a check-out time in the PMS database and instruct thehotel that the check-out time in the VCS system must beconfigured for the same check-out time. Then check in allguests registering before the check-out time by adding an extraday.

3. Check in all cards for one extra day.

SharesIf two or more guests share one room, each guest must be checked in witha separate Check-in command. Guests share a room if the Room Numberand their time windows (check-in and check-out times) are identical. Ifa new guest is checked in before the expiration of the previous guest’scard, the system controller automatically copies the time window of thepreceding card to the new card. Because of this automatic function it isof utmost importance that guests are checked out when their folios are


173


closed on departure or immediately prior to a new guest check-in. PMSmust send a check-out command so that the next new key will not have thesame time limits as previous keys.The check-in command does not remove any guests already checked in.The PMS should keep track of occupied or vacant rooms.A check-in command always requires the agent to encode a card so thatmagnetic information can be written on the guest’s key.Issuing Cards Before a Guest’s ArrivalAdvanced key issuing (preregistration) is not allowed. Cards should notbe made on any day prior to the guest’s arrival. Card override (lock outof a previous key) is based on the time that the card is issued. A keycardmade in advance will be locked out by a key made at a later time. It is notpossible to issue an advance key on Monday that should become effectiveon Wednesday. If a guest were checked into the room for one night onMonday, the advance key would not work, because it was issued at anearlier date than the last key that operated the door. An advance keycould be made on the same day as a guest’s expected arrival as long as noother keys are made (and used) prior to the arrival of the guest.Extended AccessAssign extended access to cards only if the property has installed anextended access reader. The typical application for an extended accessreader is for concierge level elevator control.Examples:An extended access reader is installed in an elevator to limit access to thefourth floor. Only guests with extended access can select the fourth floorelevator button after inserting their cards into the reader.Extended access reader is installed at VIP parking lot. Only guests withextended access can enter the parking lot by inserting their cards in theextended access reader that operates the gate.Check-out CommandsA Check-out command removes guests from the database. The check-out command removes all guests’ records for a room. This commandnever requires swiping a card.

For security and administrative purposes, a check-out command mustbe sent prior to checking in any guest where a previous guest’s cardhas not timed out. Otherwise, the time window for the current cardwill be assigned to the new card. If a previous card’s time window


174


were assigned to a new guest, the card would expire before the desireddeparture date. Therefore, it is essential for the PMS to send a check-out command to VCS to close guests’ records.

The check-out command could be issued at the time the folio is closedin the PMS. Even if folios are closed early in the morning for expresscheck-out, guests’ cards would continue to operate until theirscheduled expiration time, unless a new guest’s card were used to lockthem out.Alternatively, a check-out command could be sent immediately priorto the check-in of a new single guest or the first guest in group ofguests who share a room. The latter option may be more desirablefrom a security standpoint: the card will remain in the VCS databaseuntil a new guest is checked in, and the card could be associated with aspecific room (using the verify and room audit trail features) until thetime that the next guest’s card is issued.

Verify Guest Card CommandThis command requires the operator to swipe a card through theencoder base. The system controller searches for the card in thedatabase. The data on the card is displayed at the system controller.The data is not returned to the PMS. If a card is found in the database,all fields are displayed. If a card is not found, VCS displays onlyinformation on the card. The card is no longer associated with a roomnumber and the system controller displays, Guest not found.


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10.2.4 Summary

The following tables summarize VC2100 PMS Protocol.Field SummaryField Identifier Length

bytesContents Field Required

ForComments

DestinationAddress

Notapplicable

2 Numeric All commandsfrom PMS andanswers fromVCS

PMS device addresses in therange 0 -99, i.e.0x30 0x30 - 0x39 0x39VCS is always zero.

Source Address Notapplicable

2 Numeric All commandsfrom PMS andanswers fromVCS

PMS device addresses in therange 0 -99, i.e.0x30 0x30 - 0x39 0x39VCS is always zero.

Command codes Notapplicable

1 Alphanumeric All commandsfrom PMS

Command to VCS(See chart, Section 5.2)

Answer codes Notapplicable

1 Alphanumeric All answersfrom VCS

Replies to PMS(See chart, Section 5.3)

Check Character Notapplicable

2 Alphanumeric0x30-0x39, 0x41-

0x46

All commandsfrom PMSand answers

Message Check Character

Room number [R], 0x52 1 - 6Variable

Numericleading spaces

Check-inCheck-outcommands

Number of lock: e.g. 301Leading spaces, 0x20, areallowed .

Check-out Time [O], 0x4F 12Fixed

Numeric Check-incommands

Check-out Time: 199212251230= 25 Dec. 1992, 12:30

User Group [U], 0x55 1Fixed

Numeric Check-incommands

User Group Number (1, 2, 3, or 4)

Extended Access [A], 0 x 41 1Fixed

Numeric(0 or 1)

Check-in(optional)

1 = Extended Access: Yes0 = Extended Access: NO


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Command Summary - Messages from PMS to VCSCode Command Fields in messages from

PMS to VCSFields

RequiredComments

A Check In Room NumberCheck-out TimeUser GroupAccess Point

YesYes

OptionalOptional

Guests sharing a room must haveidentical time windows Use the longeststay as default.

Must be included in order for cards tooperate extended access readers.

B Check out Room Number Yes All guests are checked out.E Verify Card No fields needed No fields are returned, See 4.4

Answer Summary - VC3000 Messages from VCS to PMS

Code Command Fields in reply messagesfrom VCS to PMS

FieldRequired

Comments

A Check In Answer code or field identifier Yes Operator must swipe card throughencoder base within 15 seconds afterthe command is sent.

B Check-out Answer code or field identifier Yes No card swipe is necessary.E Verify Card Answer code or field identifier Yes Operator must swipe card within 15

seconds after the command is sent. Ifcard is found: all fields are displayed atsystem controller.If card is not found all fields exceptroom are displayed at systemcontroller.


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10.2.5 Example Communications

The normal message flow consists of an ENQ from PMS andacknowledgement from VCS. This establishes a link and VCS willaccept a command from the PMS for one minute following receipt andacknowledgement of the ENQ. The PMS must send the commandwithin one minute of the inquiry.

Upon receipt of a command from the PMS, VCS responds with a lowacknowledge (ACK or NAK) and a reply from the VCS after thecommand has been executed (after user has swiped card). The replymust be responded to by an ACK or NAK from the PMS. VCS’s replyindicates the result of the command issued by the PMS.

The PMS must wait for a reply before it can send the next message tothe VCS. When a transmission fails and a negative acknowledgement(NAK) is received, the PMS should re-transmit the message up to threetimes. If the PMS receives no reply from the VCS within 30 seconds,it can retry.

Time out usually is an indication that the operator did not swipe a cardthrough the encoder base. If a card is not swiped within fifteenseconds, the encoder base times out, and VCS responds to thecommand with an error message. It is not necessary for the PMS tosend the command again. The problem should be corrected by theoperator by retrying or aborting the command at the system controller.VCS cannot receive additional commands from the PMS while waitingfor an operator to swipe a card or while displaying an error messageinstructing the operator to retry or abort.


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Example 1 Guest Check-out

PMS Check out Guest[STX][00][02][B][fields][ETX][CC]

3

ACKMessage received. Check

characters OK.

4

VC Completes check out[STX][03][00][0][ETX][CC]

6

ACK

7

8

PMS ENQ

1

ACK

2


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Example 2 Guest Check-in, normalNote: Send a check-out command before sending a command to check in a new

guest whose card will lock out all previous cards. Do not precede acheck-in command with a check-out if the guest will share the room withanother guest who has already checked in.

PMSVCS

Prompts operator to swipe card

5

PMS Check in Guest[STX][00][02][A][fields][ETX][CC]

3


characters OK.

4

VC Completes check in[STX][03][00][0][ETX][CC]

6

ACK

7

8

PMS ENQ

1

ACK

2


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Example 3 Guest Check-in, device time out, no card insertedPMS VCS

Prompts operator to swipe card

5

PMS Check in Guest[STX][00][02][A][fields][ETX][CC]

3


characters OK.

4

Device time out (e.g. no card)[STX][02][00][58[ETX][CC]

VCS Prompts: Retry: Yes/No

6

[06] ACK

7

If user selects no, command isaborted. It can be sent by PMS

again. If retry is selected theoperator must swipe card

within additional 15 secondsand VCS sends completed

answer[STX][02][00][00[ETX][CC]

.

8

PMS ENQ

1

ACK

2

[06] ACK

9


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Example 4 Verify Guest Card

PMS prompts to swipe card

5

PMS Verify Guest Card[STX][00][01][E][fields][ETX][CC]

3


characters OK.

4

Card swiped. Verified and cardinformation displayed at VCS.

[STX][01][00][0][ETX][CC]

6

ACK

7

8

PMS ENQ

1

ACK

2


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Example 5 Error in communication: VCS Busy

PMS tries to send a second command before VCS completesthe first or VCS not at password screen. PMS gets proper response to ENQ before proceeding with a

command.PMS VCS

PMS ENQ

1

No response

2

Retry ENQ

3

ACK

4

Send command

5

6


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Example 6 Error in communication, ACK & NAK HandlingPMS VCS

PMS retries check in.[STX][00][01][A][fields][ETX][CC]

5

PMS Check in Guest Card[STX][00][01][A][fields][ETX][CC]

3

NAKCheck character disagreement

4

ACK6

PMS Swipe card message

7

Command executed[STX][01][00][0][ETX][CC

]

8

Noise on line

ACK

9

10

PMS ENQ

1

ACK

2


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Example 7 Syntax error on message, illegal datePMS VCS

Prompts to swipe card

5

PMS Check in Guest[STX][00][02][A][fields, e.g. invalid

check out date][ETX][CC]

3


characters OK.

4

VC cannot execute command.Invalid check out date field.[STX][02][00][O][ETX][CC]

6

ACK

7

8

Note: Error code is an alphabetic o, not zero

ENQ

1

ACK

2

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