The growth of our senior population means the retirement living sector is one of Australia’s most exciting and fascinating sectors to be involved in.

Developed in partnership with the Retirement Living Council, the Village Management Industry Diploma caters to the sector’s demand for high quality professional development.

Our industry experts combine a thorough understanding of the management, organisational and compliance issues, together with technical information, to help you thrive in your role as a Village Manager.

WHO SHOULD ATTEND?

This course is invaluable if:

• You are, or aspire to become, a Village Manager

• You are working in a finance or operations role within a village

There are four steps in this course:

VILLAGE MANAGEMENT INDUSTRY DIPLOMA

Develop your village management skills

Village Management Industry Diploma

Available in 2016To receive this Industry Diploma, participants are required to demonstrate their knowledge through a written report based on workplace experience

along with participation in the three courses above.

Village Management Advanced

(Sydney 15-17 September)

Navigating the Retirement Villages Act

(Brisbane 4 June & 25 November /

Sydney 15 June / Melbourne 25 June)

Introduction to the Retirement Living Industry

(e-Learning)

To register or if you have any questions, please contact Kelly Jones from the Property Council Academy on:

Phone: 02 9033 1971

Email: kjones@propertycouncil.com.au

Website: www.propertycouncil.com.au

ENROL NOW

Village Management Advanced

THE NEXT STEPS

Enhance your legal understanding with this half-day workshop, designed and delivered by Minter Ellison.

PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module)

In this half-day course (4.5 hours), participants will gain an understanding of the relevant government policy and legislative requirements that retirement villages must abide by, and will understand the key sections of their state’s Retirement Villages Act.

LEARNING OUTCOME

The program will address the Act using the following milestones:

• Module 1: Overview of the regulation of retirement villages.

This is a general introduction to retirement villages and the regulatory framework (1 hour)

• Module 2: When a resident moves into the village (1 hour)• Module 3: While a resident lives in the village (1.5 hours)• Module 4: When a resident moves out of the village (1 hour)

Modules 2, 3 and 4 focus on the obligations and rights of operators and residents, under the relevant state retirement villages legislation, structured in the form of chronology from the time a resident enters the village to the time they leave the village, presented in the form of three short lectures, each followed by an interactive session in which the participants together workshop solutions to hypothetical fact scenarios drawn from real life examples.

CONTENT

$350 (Member)

$525 (Non-Member)

4.5 Hours

4 June & 25 November Brisbane 15 June Sydney25 June MelbourneHosted at Minter Ellison offices in each location

PRICE

DURATION

2015 COURSE DATES

NAVIGATING THE RETIREMENT VILLAGES ACT

4.5 Hours

CPD

This course has been developed and is delivered by Minter Ellison

30 Minutes

CPD

ENROL NOW

Navigating the Retirement Villages Act (1/2 day workshop)

THE NEXT STEPS

This e-Learning module is the first step in the Village Management Industry Diploma, a course which will help participants learn the unique range of skills and knowledge required to manage a modern retirement village community successfully.

This interactive e-learning module will provide participants with an understanding of:• The role of retirement living in ageing Australia• The different types of retirement living offerings in

Australia• The role and responsibilities of a Village Manager

LEARNING OUTCOME

$90 (Member)

$130 (Non-Member)

30 Minutes

This course is available at any time via e-Learning

PRICE

DURATION

2015 COURSE DATES

INTRODUCTION TO THE RETIREMENT LIVING INDUSTRY

ENROL NOW

Village Management Industry Diploma – available in 2016 To receive this Industry Diploma, participants are required to demonstrate their knowledge through a written report based on workplace experience along with participation in the three courses described in this flyer.

THE NEXT STEPS

This three-day course provides a thorough understanding of the management, organisational and compliance issues, together with technical information, to help you thrive as a Village Manager.

PRE-REQUISITE: Introduction to the Retirement Living Industry (e-Learning module) and Navigating the Retirement Villages Act (half-day workshop).

There are many elements that make up the role of a retirement village manager. More than ever, village managers are required to possess a diverse and unique range of skills: financial planner, mediator, human resources manager, mentor – the list can sometimes feel endless.During this three day Village Management Advanced program, participants will acquire the skills and knowledge required to manage a modern retirement community, with experienced retirement living industry professionals on hand to pass on their wisdom and talk about their real life experiences.

LEARNING OUTCOME

Using case studies to embed learning, the course covers the following key components of village management:• Resident customer service – learn effective communications

techniques to ensure a positive customer experience • Working with resident committees – enhance your skills and

techniques • Budget implementation and control – understand the

financial requirements of your village • Compliance and administration – learn more about the wide

range of laws and obligations that affect a retirement village

CONTENT

$1825 (Member)

$2750 (Non-Member)

3 Days

15-17 September SydneyThis course will be available in Brisbane and Melbourne in 2016

PRICE

DURATION

2015 COURSE DATES

VILLAGE MANAGEMENT ADVANCED

21 Hours

CPD

ENGAGE WITH US

@propertycouncil

www.facebook.com/propertycouncil

Property Council Academy Group

To register or if you have any questions, please contact Kelly Jones from the Property Council Academy on:

Phone: 02 9033 1971

Email: kjones@propertycouncil.com.au

Website: www.propertycouncil.com.au

WHY THIS COURSE IS IMPORTANT

“The Retirement Living Council seeks to play a critical role in the ongoing growth and sustainability of the retirement living industry. With the over 65 cohort growing at double the rate of the rest of the population, the need to provide good quality care and support for older people is absolutely critical. The Village Management Industry Diploma is specifically designed to help participants acquire the unique range of skills and knowledge to manage a modern retirement village community successfully.” - Alison Quinn, Executive General Manager, AVEO Live Well (Chair of the Retirement Living Council Education Committee)

Property Council Academy ENROLMENT FORM & TAX INVOICE ABN 13 008 474 422

Upon payment this document can be used as a tax invoice. Please retain a copy for your records.

A: COURSE

Course Name Course Date

B: ENROLMENT DETAILS

Mr/Mrs/Ms/Miss First Name: Last Name:

Business Title:

Company:

Company Address:

Suburb: State: Postcode:

Phone: Mobile Phone:

Email: (compulsory)

Dietary Requirements:

Years in Industry:

C: PAYMENT

Signature

COMPLETE AND RETURN THIS FORM BY:

Email: edu@propertyoz.com.au

Mail: Property Council Academy

Level 1, 11 Barrack Street

SYDNEY NSW 2000

CREDIT CARD: Mastercard Visa AMEX (please circle one) Please note that all payments made by credit card are subject to a processing charge of 3%

Card number:

Expiry Date:

Cardholder’s Name:

Signature: (compulsory)

EFT PAYMENT to: Property Council of Australia Ltd

BSB 062 000 Account # 0037 6736

Please calculate your payment

course and save 10%*

Member rate (includes GST): $

Non-member rate (includes GST): $

Total cost (less applicable discount): $

CHEQUE (payable to Property Council of Australia Ltd)

Cheque Number:

The Property Council of Australia does not store credit card details or distribute

contact details. If it is necessary to change the date of a course, you will be

» Course Code:.................................

» Payment Code:..............................

»

»

For internal use only

C

M

Y

CM

MY

CY

CMY

K

Project Management.pdf 1 24/02/2015 11:19 pm

Designed and Printed by Think Creative & Print #3075